Harcourt Gardens

My parent's arrival at Harcourt Gardens came at the end of an extremely traumatic few months when my mum's dementia had deteriorated rapidly, and my 93-year-old father was struggling. The staff here have welcomed and cared for my parents unconditionally. Their quality of life has improved hugely - we genuinely were at breaking point, and Harcourt Gardens saved us.

Aunt has been a resident since it opened in January and has settled in very well. There was an initial high turnover of staff, but this seems to have settled down recently.

There is a new manager and new staff, who seem very dedicated to providing an all-round good feel to Harcourt.

When mum was at home we made sure that she was clean and wore clean clothes every day. At Harcourt there were times when Mum looked unkempt and we were unsure if her clothes had been changed and she had been washed. We put a complaint into the CQC (GFC-234025) for neglect after a staff member admitted that they didn't have time to read the care plan causing my mum to have severe infections in her ears. At times we witnessed residents refusing meals and when asked if they would get anything else, later on, we were told that no, that would be it until breakfast. We were always concerned with the staffing levels. It seemed that some staff had a preferred floor that they would want to be on. Some staff didn't have the level of experience to cope with dementia residents. Most of the time we had to come in to make sure that people were doing their jobs as we didn't trust the home and what they were telling us. Question everything they tell you.

Excellent. My mother is happy and settled and is full of praise for every aspect of Harcourt Gardens. She loves her room, the food, the company, that staff. Everything is the quality of a 5 star hotel where residents are put first whatever their needs. We are so pleased and grateful to have found Harcourt Gardens which has given my mum a new lease of life.

At this very difficult time feel like a weight lifted from mine and my sister's shoulders. Lovely people. Don't think my mum thought places like this exist.

Harcourt Gardens is efficiently run, with cleverly devised IT systems to ensure that residents are attended to as quickly as possible and medications carefully monitored and administered. The staff are friendly and helpful and make residents feel genuinely cared for. The facilities are not only fantastic for the residents, but family and visitors can also enjoy some of the communal areas with their loved ones, such as the cinema and gin bar! The main consideration is, of course, that your relative is well cared for and is happy, and that is something that Harcourt Gardens definitely provides. We feel very lucky to have found this home, having searched extensively for suitable accommodation for my father upon his discharge from hospital.

My mother has been living at Harcourt Gardens Care Home for six weeks, she has settled in so well, is so happy, really enjoying the food and the staff look after her so well.

We had a few hiccups with Mum not accepting the change but the staff were professional and caring and Mum is doing so much better now.

Harcourt Gardens is a beautiful home with the facilities of a 5 star hotel. My father received first-class care here. He was treated with kindness and respect at all times and the staff worked hard to provide personalised care for him.

Very highly recommended.