Harcourt Gardens

My mother entered Harcourt Gardens in September 2024. We are very happy with the care she is receiving and the positive, happy environment she has joined. The staff are very enthusiastic and charming with my mother. They have gone out of their way to encourage her to take part in group activities. We feel assured she is in safe hands.

From entering Harcourt Gardens, residents and visitors are met in a friendly, professional manner on a personal note, from reception onwards. The sense of life, activity and social interaction between visitors, staff and residents is beneficial and excellent promotion of Harcourt ethos.

My Grandpa has been a resident for a few months and he has settled well and is very happy. He has significant physical difficulties (not cognitive) and enjoys the company of the staff and other residents. He has a lovely room that overlooks the garden and enjoys the meals in the dining room which is always set up like a restaurant. He has put on weight since he moved there, and the food is so good! The staff are attentive and have made an effort to get to know him. I think he notices a difference when they have agency staff, which I know in a care setting can be difficult to avoid. The front staff are welcoming (the children love visiting their great-grandpa as there are always treats and activities for them to do)!

The Well-being coordinator is fab and organises some lovely events trying to involve all residents and families, even if they can't physically attend. I'd recommend Harcourt Gardens, it feels more like a small community than a Nursing or Residential Home!

It ticks all the boxes - first class.

Mum feels very much at home here and nothing is too much trouble for the staff.

Absolutely recommend.

Great expereince at Harcourt Gardens. Dad is well cared for and always clean and comfortable. All the staff are excellent, especially in reception, and the well-being team. Coffee and cake is always appreciated!

Harcourt Gardens is a very positive environment and the atmosphere is a happy one. The staff are very professional and caring, nothing is too much trouble for them. My mother has been here for 9 months and has made friends with the staff, she is happy and that is everything to me!

What a wonderful home. Very welcoming staff and a fantastic, friendly vibe in the coffee area. I feel my friend has settled well and always says the food is fantastic - varied and tasty. The staff are very helpful and the Wellbeing staff work hard to give enjoyable experiences. Beautiful surroundings, great staff and care - what more could you ask for.

Whenever I visited Gran I have always been made to feel so welcome. The staff are so caring and all know her well. She is really happy and settled and well looked after. The facilities are beautiful. We couldn't ask for more.

We would not recommend Harcourt Gardens to anyone.

On admission, we were assured by the manager at the time that the home would cater for all of mum's future needs as nursing care was about to be introduced. Yet despite this mum was given notice to leave and told that her needs could not be met, with very poor communication about the reasons and no support offered from management.

I would definitely recommend Harcourt Gardens for residential care as the grounds, room sizes and decor are akin to what you would expect from a luxury hotel. In my experience however, the dementia residents on the 1st floor are very much disadvantaged by not having any regular outdoor access to the grounds or rooftop garden on the 2nd floor in summer due to a shortage of carers. There are no staff working between floors and there are no regular trips outdoors either which is a great shame. The care provided is good but staff shortages limit the opportunity for residents to make full use of the available facilities, such as the cinema room in the basement, which was always empty whenever I visited. Also, the nursing care provided does not include specialist dementia care, which was not apparent to us when we chose Harcourt for residential care to start with. In summary, Harcourt Gardens is a lovely place and is full of lovely people but caters best for residential care.

My father spent his last six months at Harcourt Gardens. His heart was weak, and he had mild dementia. He was very well supported physically during his stay, and the staff had a very helpful and friendly relationship with him. Family visits were encouraged. Access to my father's room was easy, and the ground-floor bistro was a very welcoming and attractive destination. His condition meant only a few group activities were suitable for him. A few other residents were reluctant to engage with him, but the staff did their best to minimise difficulties. His eventual death in the home was well handled by staff and management, both emotionally and practically. My memories of visiting my father at Harcourt are good ones.

It's been a long time since I have seen Mum so happy within herself. Great staff, food and overall stimulation for her. She loves it here.

I have spoken to the hairdresser about her hair and she cut and dried it in a new short style which makes all the difference to her and she will see her every 2 weeks. She was a dressmaker, and seamstress in a big way and was always clean and tidy.

I came unexpectedly to visit my friend and was treated so special by the staff. As I had no prior engagements and had plenty of time to space I was invited to stay for lunch. We didn't even have to go to the dining room but had lunch at our table in reception. This was lovely and very much appreciated. The lady who served us was exemplary and even took photos for me to look back on. Thank you so much.

My father and I had a lovely Sunday lunch together in the bistro. The food was tasty, the portion size just right and the staff looked after us very well. She was very kind and attentive to my father.

Excellent hospitality reception. Food is nice, improved. Feels like there is stronger management in place now. Very clean. Kind staff.

I live in Spain, so since my mum has been here, I have visited twice. The first time was just after Mum had moved in and she was very unsettled, but the staff were very understanding and communicated with my brother, who is Mum's main contact. Once Mum moved up to the Harlow Suit, she settled straight away and is happier than I have seen her for a long time. I can't comment on the care or management as such because I haven't seen them with Mum.