Harcourt Gardens

Harcourt Road, Harrogate HG1 5NL
Review Us
9.4 64 Reviews
  • Harcourt Gardens, Harrogate
Harcourt Gardens is a luxury, purpose-built care home in Harrogate, offering high quality residential, dementia and nursing care on a permanent and respite basis.

Residents enjoy the highest standard of living with interiors inspired by the picturesque surroundings and luxury facilities including a welcoming cafe, cinema room and a hair and beauty salon.

Choose from a collection of beautifully appointed ensuite bedrooms, including some suitable for couples, or a suite from Kite View, Harcourt Gardens’ luxury sister home which offers a boutique collection of twenty-five elegantly furnished care suites.

The team at Harcourt Gardens have thought of everything to ensure that residents have everything they need for a fulfilling and enriched life.
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Care Provided by Harcourt Gardens

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 115 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1780
  • Self-Funded Residential Dementia Care: from £1895
  • Self-Funded Nursing Care: from £2247
  • RESPITE Self-Funded Residential Care: from £1895
  • RESPITE Self-Funded Residential Dementia Care: from £1895
  • RESPITE Self-Funded Nursing Care: from £2247

These prices are only a guideline, please contact Harcourt Gardens to find out the exact price for your requirements.

Contact Harcourt Gardens to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Harcourt Gardens to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Jillian Pollard (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Number of floors: 4

Room Information

  • Single Rooms (105)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (105)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Visiting

  • Harcourt Gardens has specific visiting suites, both indoor and outdoor, for residents and visitors to enjoy.

Parking

  • Underground car park which is accessible for all staff and visitors.

Harcourt Gardens Reviews (64)

9.4

Harcourt Gardens has a Review Score of 9.4 (9.382) out of 10, based on 38 reviews in the last 2 years.
Over all time Harcourt Gardens has 64 reviews.

Overall Experience
  • 48
  • 4
  • 4
  • 4
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Date Published
  • 64
  • 9
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  • 38
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Reviewer Connection to Harcourt Gardens
  • 27
  • 11
  • 6
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
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  • 1
  • 1
  • 1
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Total of 64, showing 21-40
Review from S F (Daughter of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Harcourt Gardens is a very positive environment and the atmosphere is a happy one. The staff are very professional and caring, nothing is too much trouble for them. My mother has been here for 9 months and has made friends with the staff, she is happy and that is everything to me!
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Review from Julia F (Friend of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful home. Very welcoming staff and a fantastic, friendly vibe in the coffee area. I feel my friend has settled well and always says the food is fantastic - varied and tasty. The staff are very helpful and the Wellbeing staff work hard to give enjoyable experiences. Beautiful surroundings,
great staff and care - what more could you ask for.
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Review from C L (Granddaughter of Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visited Gran I have always been made to feel so welcome. The staff are so caring and all know her well. She is really happy and settled and well looked after. The facilities are beautiful. We couldn't ask for more.
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Review from Adrian P (Son-in-law of Resident) published on 4 October 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Harcourt Gardens in Harrogate has been deeply disappointing. Our experience was marked by serious concerns regarding medication management and an overall lack of attention to both the physical and emotional well-being of residents. This neglect significantly increased health risks for our mother, causing
her unnecessary distress when she should have been cared for in a safe and supportive environment.
The high turnover of staff has resulted in a lack of continuity and familiarity with residents' needs. Management has been unresponsive and unhelpful, leaving us feeling ignored and anxious about our mother's care.
As a result, we had to move our mother to another care home in Harrogate. This caused her further distress and anxiety.
We would not recommend Harcourt Gardens to anyone.
Reply from Jill Pollard, Home Manger at Harcourt Gardens
Thank you for sharing your comments. We always strive to provide high-quality care and are disappointed to hear that you thought we fell short on this occasion. We apologise if our recent…read more
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Review from P P (Daughter of Resident) published on 4 October 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Do not make the mistake of choosing this care home for dementia care.
The biggest challenge was staffing and a lack of continuity, there was and continues to be a huge turnover in staff in every area from care staff to hospitality, well-being and even management, in just a 6 month period there have
been 3 different home managers. Agency staff are used on a regular basis and there are frequent staff shortages.
Person-centered dementia care is advertised but this really wasn't the case in our experience. The residents on the dementia floor are often left and rarely get to go outside or leave the floor as there are never enough staff to take them out anywhere.
On admission, we were assured by the manager at the time that the home would cater for all of mum's future needs as nursing care was about to be introduced. Yet despite this mum was given notice to leave and told that her needs could not be met, with very poor communication about the reasons and no support offered from management.
Reply from Jill Pollard, Home Manager at Harcourt Gardens
We appreciate you taking the time to review our Harcourt Gardens Care Home. We're sorry that your experience fell short of your expectations. We always aim to do the very best for our residents and…read more
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Review from Alison W (Daughter of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
I would definitely recommend Harcourt Gardens for residential care as the grounds, room sizes and decor are akin to what you would expect from a luxury hotel. In my experience however, the dementia residents on the 1st floor are very much disadvantaged by not having any regular outdoor access to the
grounds or rooftop garden on the 2nd floor in summer due to a shortage of carers. There are no staff working between floors and there are no regular trips outdoors either which is a great shame. The care provided is good but staff shortages limit the opportunity for residents to make full use of the available facilities, such as the cinema room in the basement, which was always empty whenever I visited. Also, the nursing care provided does not include specialist dementia care, which was not apparent to us when we chose Harcourt for residential care to start with. In summary, Harcourt Gardens is a lovely place and is full of lovely people but caters best for residential care.
Reply from Jill Pollard, Home Manager at Harcourt Gardens
Thank you for sharing your experience at Harcourt Gardens. We are committed to providing a high-quality living environment for all our residents and ensuring that their needs are met. We appreciate…read more
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Review from Andrew P (Son of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent his last six months at Harcourt Gardens. His heart was weak, and he had mild dementia. He was very well supported physically during his stay, and the staff had a very helpful and friendly relationship with him. Family visits were encouraged. Access to my father's room was easy, and the
ground-floor bistro was a very welcoming and attractive destination. His condition meant only a few group activities were suitable for him. A few other residents were reluctant to engage with him, but the staff did their best to minimise difficulties. His eventual death in the home was well handled by staff and management, both emotionally and practically. My memories of visiting my father at Harcourt are good ones.
Reply from Jill Pollard, Home Manager at Harcourt Gardens
Thank you for your kind words about Harcourt Gardens. We are deeply touched to hear that your father received such excellent care during his time with us. It is our utmost priority to provide a…read more
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Review from R W (Son of Resident) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a few small issues (laundry being the main one as Mum would never change) has been perfect.
It's been a long time since I have seen Mum so happy within herself. Great staff, food and overall stimulation for her. She loves it here.
Reply from Adelina Pangilinan, Home Manager at Harcourt Gardens
Thank you so much for taking the time to leave such a lovely review! We're delighted to hear your mum is happy at Harcourt Gardens. It means the world to us to know she's thriving and feels…read more
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Review from J L (Sister of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has only been in Harcourt less than a year as I live in Scotland and no longer drive I have only seen her 4 times, only once when we arrived in the afternoon and you knew we were coming, she was dressed like the lady she was. Once I arrived her hair was covered with what looked like a bird's
nest of cradle cap. I asked that the doctor be called to look at it and it took 2 weeks before I heard the doctor had called. Her wardrobe had many clothes that did not belong to her, holes in woollen jumpers! I have brought and sent clothes here which I see now are named, thank you.
I have spoken to the hairdresser about her hair and she cut and dried it in a new short style which makes all the difference to her and she will see her every 2 weeks. She was a dressmaker, and seamstress in a big way and was always clean and tidy.
Reply from Adel, Home Manager at Harcourt Gardens
Thank you for your review. I am sorry that your visit to see your sister was not as you would have hoped, but am glad to hear that the hairdresser improved things. I have seen her since in her…read more
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Review from F B (Friend of Resident) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came unexpectedly to visit my friend and was treated so special by the staff. As I had no prior engagements and had plenty of time to space I was invited to stay for lunch. We didn't even have to go to the dining room but had lunch at our table in reception. This was lovely and very much appreciated.
The lady who served us was exemplary and even took photos for me to look back on. Thank you so much.
Reply from Adelina Pangilinan, Home Manager at Harcourt Gardens
Thank you for your wonderful review. We're so glad that you enjoyed your visit to Harcourt Gardens and that you and your friend were able to enjoy a lovely lunch together. Please feel free to join us…read more
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Review from C D (Daughter of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father and I had a lovely Sunday lunch together in the bistro. The food was tasty, the portion size just right and the staff looked after us very well. She was very kind and attentive to my father.
Reply from Adelina Pangilinan, Home Manager at Harcourt Gardens
Thank you so much for your lovely review. We're delighted that you enjoyed your lunch with your father at Harcourt Gardens. We hope to welcome you back soon for another Sunday lunch with us. Best…read more
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Review from S S (Daughter of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent hospitality reception. Food is nice, improved. Feels like there is stronger management in place now. Very clean. Kind staff.
Reply from Adelina Pangilinan, Home Manager at Harcourt Gardens
Thank you so much for your lovely review, we're delighted to hear that you enjoyed your visit to Harcourt Gardens. Best wishes, Adel
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Review from Jane W (Daughter of Resident) published on 5 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live in Spain, so since my mum has been here, I have visited twice. The first time was just after Mum had moved in and she was very unsettled, but the staff were very understanding and communicated with my brother, who is Mum's main contact. Once Mum moved up to the Harlow Suit, she settled straight
away and is happier than I have seen her for a long time. I can't comment on the care or management as such because I haven't seen them with Mum.
Reply from Adelina Pangilinan, Home Manager at Harcourt Gardens
Thank you so much for your lovely review. It is been our pleasure to care for your mum and we are delighted that she is happy living at Harcourt Gardens. Best wishes.
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Review from J L (Daughter of Resident) published on 19 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father decided to try life at Harcourt Gardens for 4 weeks of respite following several falls and experiencing acute loneliness following my mother's death. From our initial enquiry and visit to date, dad has been shown great kindness and care from all the staff and I have also been made truly welcome
as his family. Despite the pull of life before, dad has made the decision to make Harcourt Gardens his permanent home and we are looking forward to happier times.
Reply from Jill Pollard, Deputy Manager at Harcourt Gardens
Thank you for your lovely review, we're delighted that your father has made the decision to make Harcourt Gardens his home! It is our pleasure to care for your father. Best wishes
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Review from M D (Respite Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite a sudden and unexpected arrival, following a minor stroke and loss of sight, I received a very warm and friendly reception.
The staff have all been extremely pleasant to deal with and generous with their support. I really have no difficulty in recommending Harcourt Gardens to friends and relations
in a similar situation.
Reply from Debbie Daniels, Home Manager at Harcourt Gardens
Thank you so much for your kind words, we're delighted to hear that you have settled in well at Harcourt Gardens and that our team have made the transition easier for you. Thank you for your…read more
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Review from Joan L (Daughter-in-law of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my father and mother-in-law have recently moved in together at Harcourt Gardens and they have been received with the warmest welcome from a kind, caring and compassionate staff team. The dementia and residential communities are calm and carefully designed, with a series of domestic style living
spaces to make their residents feel at home. The rooms are always immaculately clean and tidy, and the variety and quality of food is perfect. The inclusive atmosphere is what particularly appealed to us; partners with differing needs can transition between floors to spend as much time as they wish with their other halves.
Reply from Debbie Daniels, Home Manager at Harcourt Gardens
Thank you for your lovely review. We're so pleased to hear that you are happy with the care and services that we are providing for your father and mother in law at Harcourt Gardens. It is so important…read more
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Review from Aimee R (Daughter of Resident) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not be more thankful for the very short time my dad spent at Harcourt Gardens and only wish it could have been longer.
Dad received such great care at the end of his life here. We chose Harcourt after many visits to other homes that just didn’t cut the mustard on what we wanted for Dad's exit
from life.
The staff, the environment, the location, the standard was exactly what we’d hoped for. It was more reminiscent of a 5-star hotel rather than a care home.
Dad resided in the care suite where he and all his family were welcomed, made to feel at home and nothing was any bother. We were treated with empathy, trust, mutual respect and sensitivity. We were able to visit as much as we wanted, stay as long as we wished, and were offered meals and a room to stay in should we feel we did not want to leave Dad. This took so much pressure off a highly stressed time.
All staff were professional, kind, warm and courteous. Bedside manner was exactly how it should be.
I highly recommend a visit.
Reply from Debbie Daniels, Home Manager at Harcourt Gardens
Thank you so much for your lovely review and recommendation. It was our pleasure to care for your dad and to support you and your family at such a difficult time.
Best wishes,
Debbie
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Review from Dawn B (Friend of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are polite and lovely.
Cleanliness exceptional.
Like a hotel.
Reply from Debbie, Home Manager at Harcourt Gardens
Thank you so much for leaving a review, it means a great deal to our teams to know that you are pleased with every aspect of Harcourt Gardens Care Home.
Best wishes
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Review from Marianne P (Daughter of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall stunning. It has been a tough time for our family, my father needs nursing care following a stroke and my mum has dementia. We looked around other homes that could take them both, but Harcourt stood out by a long mile and have not put a foot wrong since. They genuinely care for not only their
residents, but family too. Communication is fantastic, happy to answer endless questions with a smile, they're understanding, provide lots of information, so supportive, such wonderful staff. Best decision we made. Thank you.
Reply from Debbie S, Home Manager at Harcourt Gardens
Thank you so much for your lovely review, it is our pleasure to care for your parents. Our team will be delighted to hear your wonderful words, thank you.
Best wishes
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Review from K K (Daughter of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I had been on holiday for 3 weeks, on my return Mum had told me the number of visitors she had had. I spoke to them saying Mum was pleased to see them. They all commented on the four receptionists at Harcourt Gardens. How friendly and helpful they were, especially with the logging in and out machine.
They made their first visit easy as not sure what to do.
Reply from Debbie Daniels, Home Manager at Harcourt Gardens
Thank you for your lovely review, we're delighted to hear that your mum's visitors were all pleased with their experiences when visiting Harcourt Gardens.
Best wishes
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Current Review Score: 9.4 (9.382)

Overview of Review Score

The Review Score of 9.4 (9.382) out of 10 for Harcourt Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.382 for Harcourt Gardens is calculated as follows: ( (286 Excellents x 5) + (85 Goods x 4) + (32 Satisfactorys x 3) + (25 Poors x 2) + (12 Very Poors x 1) ) ÷ 440 Ratings = 4.382
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Harcourt Gardens is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Jill

Jill Pollard

Job Title: Home Manager

As a home manager, the most important part of my role is to make sure residents are well and feel safe.


It is a role that takes a lot of strength and a level head. It also needs you to be fair and impartial.


Being able to spend time with residents and their friends and relatives is one of my favourite parts of the day. It is wonderful to see residents smile. It also fills me with pride to know that families trust us to care for their loved ones.


I have a level five qualification in management and leadership, but I’ve also worked in care for 25 years. During that time, I was nominated by Plymouth City Council as a leader in care, which was a career highlight. I chose to join Care UK because it feels like an innovative organisation.


Outside of work, I really value my family time; it really is the best thing ever.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harcourt Gardens to verify any information. View our terms and conditions. Harcourt Gardens has an Enhanced Service - more info.