Submit a Review for Harlow Hall
1 Ordnance Road, Aldershot, GU11 1TW
View full details of Harlow HallLatest Reviews for Harlow Hall
27 April 2026
We are so grateful to have found Harlow Hall. What began as a short respite stay has now become a permanent home, which reflects the high level of care and kindness shown by everyone there.
From the beginning, the staff made mum feel welcome, safe, and respected. They took the time to understand
her needs and routines, making the transition much smoother than expected. It's clear she is not just being looked after, but genuinely cared for.
The team are approachable, compassionate, and professional, and communication has been excellent. It gives great peace of mind knowing she is in such capable hands.
Harlow Hall is clean, comfortable, and has a warm, friendly atmosphere. There has been a noticeable improvement in mums wellbeing, would highly recommended to others.
Massive thank you to all the team at Harlow Hall
08 April 2026
I can't speak highly enough of Harlow Hall Care Home. My father is currently staying there, and the level of care, compassion, and professionalism from every member of staff has been truly outstanding.
From the very beginning, the team made both my father and our whole family feel welcomed,
supported, and reassured.
The environment is warm and clean, and there's always a positive, friendly atmosphere. Communication with families is excellent too, which gives us real peace of mind.
Knowing my father is in such caring hands has made a world of difference during what could otherwise be a very stressful time.
I'm incredibly grateful to everyone at Harlow Hall, they are simply brilliant.
01 April 2026
It was my mums first time at a care home having suffered a stroke, Harlow Hall is a friendly and welcoming place, it is like a Boutique Hotel .
The staff are amazing and quickly ascertained mum's quirky ways
There are plenty of Activities and entertainment such as cinema beauty salon, crafts
a sky bar ,garden room & tribute bands .
Sadly, my mum can't join in with some of these activities as she is bedridden and blind, but she can hear what's going on, which she really enjoys listening to
31 March 2026
Excellent was able to take my mum in for respite at very short notice.
She was treated with respect and dignity, and everyone was very helpful and kind.
Thank you.
16 March 2026
It was my mums first time at a care home and she was very anxious, it was clear from entering Harlow hall that it was a friendly and welcoming place, more like a hotel was my first impression. My mum soon settled in and the staff were amazing friendly, and tentative to all her needs. Activities and
entertainment which include a cinema beauty salon, crafts a sky bar tribute bands and dances trips out to name a few, these are encouraged but never forced and was lovely that the staff are tuned in to everybody's individual needs, my mum had a great time at Harlow hall and they even made her birthday special with other residents and a cake.I can't recommend Harlow hall enough and my mum will be returning soon with confidence, thank you guys so much.
16 March 2026
My sister moved in here a month ago at fairly short notice and it is therefore quite a sudden change of circumstances for her. She has been made very welcome and I am particularly struck by how well all the staff know who she is and also the records they keep of how she is doing. And how friendly
they all are!
Her room is perfect for her, lovely and clean with decent storage space for her personal possessions and the communal rooms are also good.
There also seems to be a very wide variety of activities for the residents to join in and I am pleased to hear she has been to many of them.
My only other comment is that checking in her could possibly have been handled better but that was probably down to the time we arrived which was late on a Friday afternoon.
06 March 2026
Mum has been here just over a year and I am as happy now as when she arrived. The care mum receives is of the highest standard and the general feeling is one of family. I am so glad that she is lucky enough to be here.
06 March 2026
Harlow Hall has become a second family to my husband who had to go into care a year ago due to his increasing health needs. From the time he arrived at Harlow Hall was welcomed by all the kind, caring & friendly staff. He has settled into the home well & enjoys the wide range of activities
on offer, especially the summer BBQs & football at the local club which is organised by the home for residents! Harlow Hall has a positive culture & a wonderful community spirit which is a testament to their core values! The home continues to be responsive & supportive to my husband's health & social care needs! My husband is safe & I cannot recommend the home more! Thank you so much Harlow Hall for the excellent service.
25 February 2026
Harlow hall provided attentive and warm care to my Mother. They were willing to work with her sometimes challenging mental health difficulties. Staff were always friendly and knew how she was doing. Her room was bright and welcoming.
17 February 2026
My mother was resident at Harlow Hall from August to October 2025. The facilities are 5*. The staff were efficient and very experienced, the management team dealt with our concerns seriously, effectively with good communication, keeping us updated on my mother's health issues and general mental
state. Many of the staff were great fun and really tried to make her stay a 'home from home' experience, which isn't easy for a lady of 94 who had lived independently at her home for the past 46 years. The staff listened to our concerns and put various strategies in place to help her with the transition. My mother was very reticent to take part in the daily activities but they tried to encourage her to socialise in the afternoon, if she wouldn't they'd pop onto see her regularly. The food menu was varied and delicious with alternatives offered if she didn't like today's choices. To sum up; if I needed residential care I would book myself into Harlow Hall to be cared for by all the lovely staff!
14 January 2026
Mum has been a resident at Harlow Hall for 9 months. The facilities are very good and the staff are excellent and very caring. Mum has made some friends and enjoys participating in the activities when she is well enough. I would recommend Harlow Hall as a good care home.
13 January 2026
My mum stayed at Harlow Hall from September until her passing in November 2025, and I am truly grateful for the care she received during that time. The home itself is modern, clean, and clearly very well maintained, which gave our family a lot of peace of mind.
Every member of the team was
friendly and compassionate. They took wonderful care of my mum, treating her with dignity and kindness. In her final days, they also looked after me with the same warmth and understanding, making an incredibly difficult time a little easier to bear.
I cannot thank the team at Harlow Hall enough for their support and dedication. I would recommend this care home to anyone looking for a safe and supportive environment for their loved one.
09 December 2025
My dad who suffered a stroke back in July is now a permanent resident in Harlow Hall, as he needs 24 hour care which I am unable to provide for him. It is something we both didn't ever want to happen, but there wasn't really any choice. Dad is very limited as to what he can participate in with the
activities, as he is visually impaired and hard of hearing, but the staff have made him so welcome. He seems to have settled in very well, even though he still thinks at times he's coming home. Harlow Hall is very clean and tidy, and the food is good. Snacks are always available. The carers are absolutely brilliant with my dad, and they tell me it's a pleasure looking after him. That is really nice to hear, as I still feel guilty about having to put him in a care home 5 months later.
I would recommend Harlow Hall to anyone looking for a care home.
24 October 2025
Dad attends every Monday, plus goes along to some of the activities on other days. Everyone so friendly, and fun. I have no worries leaving dad there, I know he is safe and well cared for. Very wide range of activities to suit every taste. Community welcome to join in too. Dad enjoys his days
there, loves the food. Residents I talk to tell me say they are always being fed! It gives him a fun day out, mixing with others, with staff watching out for him and encouraging him to join in and experience new things and companionship. Family made just as welcome even though dad only attends 1 day a week. All one big family, lovely atmosphere.
15 October 2025
On first arriving at Harlow Hall to see if it was going to be suitable for my elderly Mum, I was greeted by Happy Smiling faces & straight away I knew I'd found the place for my Mum!
Nothing is too much trouble, they are always on hand to answer any questions I had & I had quite a few!!
Thankyou
Harlow Hall
26 September 2025
Mum has been on respite care at Harlow Hall for 5 weeks now. She has settled in well overall and interactions with staff have been excellent. The lounge is light, spacious and welcoming to visitors. Her room overlooks the garden and has ample storage for clothes and shelving for home comforts.
Bathroom is very spacious with walk in shower.
Staff are in constant attendance to all the residents needs.
As a visitor, Harlow Hall is a calming place to visit. Staff are highly trained and have years of experience in care. Their knowledge and advice is invaluable.I have felt fully supported at all times.
25 September 2025
Mum was always very clear that she never wanted to go into a care home, and as a family we worried about how she might adjust if the time ever came. However, within just a few days of being at Harlow Hall, she completely surprised us - she settled in so well and quickly began to love it there. The
environment is warm, welcoming, and feels more like a home than we ever imagined.
The staff have been nothing short of amazing. They treat Mum with kindness, patience, and genuine compassion, making her feel valued and respected. Their gentle approach and constant attentiveness have given her a real sense of comfort and belonging.
For us as a family, knowing that Mum is safe, cared for, and happy brings such peace of mind. We no longer carry the worry of whether she is being looked after properly. We are so grateful to Harlow Hall for giving her this quality of life.
19 September 2025
It was always going to be difficult to find somewhere nearby to look after my mum who has dementia. It's not something in our lifetime that we have to do very often therefore, is very important to get right. I was aware of Harlow Hall and just popped in for a chat. At the time my mum was in a home
150 miles away therefore the logistics were never going to be easy. I spoke to staff regarding my situation I immediately felt reassured that they would guide us through the procedure. This included getting her assessed to ensure they could provide the right care for her.
Having toured the residence I was impressed with the clean, modern and welcoming vibe within. The ambience was pleasant and the staff bright and cheerful. A lovely room as well as other facilities available and the decision was easy. The arrangements were completed with the minimum of fuss and within a short space of time mum was there and settled.
Plenty of activities, lovely staff and much more. Highly recommended.Thanks
26 August 2025
Coming up to a year now, we remain so impressed with the care our mum is receiving at Harlow Hall. It has exceeded all our expectations. She settled in far better than we ever imagined, which we believe is down to the genuine kindness and excellent care from the staff.
As a family, we truly value
how warmly we're always welcomed when we visit. It's clear that the staff care and respect not just the residents, but their families too.
Thank you to everyone for creating such a positive and compassionate environment. We can see the difference it's made in our mum's life, and it gives us real peace of mind.
14 August 2025
Thank you to everyone at Harlow Hall for your exceptional care and support during Dad's transition to residential living. Your professionalism, kindness, and patience made a difficult time so much easier for the both of us.
Thanks to your compassionate approach, Dad has settled in well. There were
a few hurdles along the way, but nothing ever felt like too much trouble. Your facilities are excellent, the activities are engaging (loved the VR experience and petting zoo), and the meals definitely deserve their 5 star rating! Most importantly, you've made Dad feel welcome and valued. He's never lonely, and that means everything. Thank you for all you do.
Latest Reviews for Harlow Hall
27 April 2026
We are so grateful to have found Harlow Hall. What began as a short respite stay has now become a permanent home, which reflects the high level of care and kindness shown by everyone there.
From the beginning, the staff made mum feel welcome, safe, and respected. They took the time to understand
her needs and routines, making the transition much smoother than expected. It's clear she is not just being looked after, but genuinely cared for.
The team are approachable, compassionate, and professional, and communication has been excellent. It gives great peace of mind knowing she is in such capable hands.
Harlow Hall is clean, comfortable, and has a warm, friendly atmosphere. There has been a noticeable improvement in mums wellbeing, would highly recommended to others.
Massive thank you to all the team at Harlow Hall
08 April 2026
I can't speak highly enough of Harlow Hall Care Home. My father is currently staying there, and the level of care, compassion, and professionalism from every member of staff has been truly outstanding.
From the very beginning, the team made both my father and our whole family feel welcomed,
supported, and reassured.
The environment is warm and clean, and there's always a positive, friendly atmosphere. Communication with families is excellent too, which gives us real peace of mind.
Knowing my father is in such caring hands has made a world of difference during what could otherwise be a very stressful time.
I'm incredibly grateful to everyone at Harlow Hall, they are simply brilliant.
01 April 2026
It was my mums first time at a care home having suffered a stroke, Harlow Hall is a friendly and welcoming place, it is like a Boutique Hotel .
The staff are amazing and quickly ascertained mum's quirky ways
There are plenty of Activities and entertainment such as cinema beauty salon, crafts
a sky bar ,garden room & tribute bands .
Sadly, my mum can't join in with some of these activities as she is bedridden and blind, but she can hear what's going on, which she really enjoys listening to
31 March 2026
Excellent was able to take my mum in for respite at very short notice.
She was treated with respect and dignity, and everyone was very helpful and kind.
Thank you.
16 March 2026
It was my mums first time at a care home and she was very anxious, it was clear from entering Harlow hall that it was a friendly and welcoming place, more like a hotel was my first impression. My mum soon settled in and the staff were amazing friendly, and tentative to all her needs. Activities and
entertainment which include a cinema beauty salon, crafts a sky bar tribute bands and dances trips out to name a few, these are encouraged but never forced and was lovely that the staff are tuned in to everybody's individual needs, my mum had a great time at Harlow hall and they even made her birthday special with other residents and a cake.I can't recommend Harlow hall enough and my mum will be returning soon with confidence, thank you guys so much.
16 March 2026
My sister moved in here a month ago at fairly short notice and it is therefore quite a sudden change of circumstances for her. She has been made very welcome and I am particularly struck by how well all the staff know who she is and also the records they keep of how she is doing. And how friendly
they all are!
Her room is perfect for her, lovely and clean with decent storage space for her personal possessions and the communal rooms are also good.
There also seems to be a very wide variety of activities for the residents to join in and I am pleased to hear she has been to many of them.
My only other comment is that checking in her could possibly have been handled better but that was probably down to the time we arrived which was late on a Friday afternoon.
06 March 2026
Mum has been here just over a year and I am as happy now as when she arrived. The care mum receives is of the highest standard and the general feeling is one of family. I am so glad that she is lucky enough to be here.
06 March 2026
Harlow Hall has become a second family to my husband who had to go into care a year ago due to his increasing health needs. From the time he arrived at Harlow Hall was welcomed by all the kind, caring & friendly staff. He has settled into the home well & enjoys the wide range of activities
on offer, especially the summer BBQs & football at the local club which is organised by the home for residents! Harlow Hall has a positive culture & a wonderful community spirit which is a testament to their core values! The home continues to be responsive & supportive to my husband's health & social care needs! My husband is safe & I cannot recommend the home more! Thank you so much Harlow Hall for the excellent service.
25 February 2026
Harlow hall provided attentive and warm care to my Mother. They were willing to work with her sometimes challenging mental health difficulties. Staff were always friendly and knew how she was doing. Her room was bright and welcoming.
17 February 2026
My mother was resident at Harlow Hall from August to October 2025. The facilities are 5*. The staff were efficient and very experienced, the management team dealt with our concerns seriously, effectively with good communication, keeping us updated on my mother's health issues and general mental
state. Many of the staff were great fun and really tried to make her stay a 'home from home' experience, which isn't easy for a lady of 94 who had lived independently at her home for the past 46 years. The staff listened to our concerns and put various strategies in place to help her with the transition. My mother was very reticent to take part in the daily activities but they tried to encourage her to socialise in the afternoon, if she wouldn't they'd pop onto see her regularly. The food menu was varied and delicious with alternatives offered if she didn't like today's choices. To sum up; if I needed residential care I would book myself into Harlow Hall to be cared for by all the lovely staff!
14 January 2026
Mum has been a resident at Harlow Hall for 9 months. The facilities are very good and the staff are excellent and very caring. Mum has made some friends and enjoys participating in the activities when she is well enough. I would recommend Harlow Hall as a good care home.
13 January 2026
My mum stayed at Harlow Hall from September until her passing in November 2025, and I am truly grateful for the care she received during that time. The home itself is modern, clean, and clearly very well maintained, which gave our family a lot of peace of mind.
Every member of the team was
friendly and compassionate. They took wonderful care of my mum, treating her with dignity and kindness. In her final days, they also looked after me with the same warmth and understanding, making an incredibly difficult time a little easier to bear.
I cannot thank the team at Harlow Hall enough for their support and dedication. I would recommend this care home to anyone looking for a safe and supportive environment for their loved one.
09 December 2025
My dad who suffered a stroke back in July is now a permanent resident in Harlow Hall, as he needs 24 hour care which I am unable to provide for him. It is something we both didn't ever want to happen, but there wasn't really any choice. Dad is very limited as to what he can participate in with the
activities, as he is visually impaired and hard of hearing, but the staff have made him so welcome. He seems to have settled in very well, even though he still thinks at times he's coming home. Harlow Hall is very clean and tidy, and the food is good. Snacks are always available. The carers are absolutely brilliant with my dad, and they tell me it's a pleasure looking after him. That is really nice to hear, as I still feel guilty about having to put him in a care home 5 months later.
I would recommend Harlow Hall to anyone looking for a care home.
24 October 2025
Dad attends every Monday, plus goes along to some of the activities on other days. Everyone so friendly, and fun. I have no worries leaving dad there, I know he is safe and well cared for. Very wide range of activities to suit every taste. Community welcome to join in too. Dad enjoys his days
there, loves the food. Residents I talk to tell me say they are always being fed! It gives him a fun day out, mixing with others, with staff watching out for him and encouraging him to join in and experience new things and companionship. Family made just as welcome even though dad only attends 1 day a week. All one big family, lovely atmosphere.
15 October 2025
On first arriving at Harlow Hall to see if it was going to be suitable for my elderly Mum, I was greeted by Happy Smiling faces & straight away I knew I'd found the place for my Mum!
Nothing is too much trouble, they are always on hand to answer any questions I had & I had quite a few!!
Thankyou
Harlow Hall
26 September 2025
Mum has been on respite care at Harlow Hall for 5 weeks now. She has settled in well overall and interactions with staff have been excellent. The lounge is light, spacious and welcoming to visitors. Her room overlooks the garden and has ample storage for clothes and shelving for home comforts.
Bathroom is very spacious with walk in shower.
Staff are in constant attendance to all the residents needs.
As a visitor, Harlow Hall is a calming place to visit. Staff are highly trained and have years of experience in care. Their knowledge and advice is invaluable.I have felt fully supported at all times.
25 September 2025
Mum was always very clear that she never wanted to go into a care home, and as a family we worried about how she might adjust if the time ever came. However, within just a few days of being at Harlow Hall, she completely surprised us - she settled in so well and quickly began to love it there. The
environment is warm, welcoming, and feels more like a home than we ever imagined.
The staff have been nothing short of amazing. They treat Mum with kindness, patience, and genuine compassion, making her feel valued and respected. Their gentle approach and constant attentiveness have given her a real sense of comfort and belonging.
For us as a family, knowing that Mum is safe, cared for, and happy brings such peace of mind. We no longer carry the worry of whether she is being looked after properly. We are so grateful to Harlow Hall for giving her this quality of life.
19 September 2025
It was always going to be difficult to find somewhere nearby to look after my mum who has dementia. It's not something in our lifetime that we have to do very often therefore, is very important to get right. I was aware of Harlow Hall and just popped in for a chat. At the time my mum was in a home
150 miles away therefore the logistics were never going to be easy. I spoke to staff regarding my situation I immediately felt reassured that they would guide us through the procedure. This included getting her assessed to ensure they could provide the right care for her.
Having toured the residence I was impressed with the clean, modern and welcoming vibe within. The ambience was pleasant and the staff bright and cheerful. A lovely room as well as other facilities available and the decision was easy. The arrangements were completed with the minimum of fuss and within a short space of time mum was there and settled.
Plenty of activities, lovely staff and much more. Highly recommended.Thanks
26 August 2025
Coming up to a year now, we remain so impressed with the care our mum is receiving at Harlow Hall. It has exceeded all our expectations. She settled in far better than we ever imagined, which we believe is down to the genuine kindness and excellent care from the staff.
As a family, we truly value
how warmly we're always welcomed when we visit. It's clear that the staff care and respect not just the residents, but their families too.
Thank you to everyone for creating such a positive and compassionate environment. We can see the difference it's made in our mum's life, and it gives us real peace of mind.
14 August 2025
Thank you to everyone at Harlow Hall for your exceptional care and support during Dad's transition to residential living. Your professionalism, kindness, and patience made a difficult time so much easier for the both of us.
Thanks to your compassionate approach, Dad has settled in well. There were
a few hurdles along the way, but nothing ever felt like too much trouble. Your facilities are excellent, the activities are engaging (loved the VR experience and petting zoo), and the meals definitely deserve their 5 star rating! Most importantly, you've made Dad feel welcome and valued. He's never lonely, and that means everything. Thank you for all you do.