What types of Care is Harlow Hall registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Harlow Hall?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harlow Hall to the centre of Aldershot?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Harlow Hall care home, 1 Ordnance Road, Aldershot, Hampshire GU11 1TW

Review from J R (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

My dad who suffered a stroke back in July is now a permanent resident in Harlow Hall, as he needs 24 hour care which I am unable to provide for him. It is something we both didn't ever want to happen, but there wasn't really any choice. Dad is very limited as to what he can participate in with the activities,

as he is visually impaired and hard of hearing, but the staff have made him so welcome. He seems to have settled in very well, even though he still thinks at times he's coming home. Harlow Hall is very clean and tidy, and the food is good. Snacks are always available. The carers are absolutely brilliant with my dad, and they tell me it's a pleasure looking after him. That is really nice to hear, as I still feel guilty about having to put him in a care home 5 months later.
I would recommend Harlow Hall to anyone looking for a care home.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. We understand how difficult it can be when a loved one enters a care home and we are so pleased that we were able to alleviate your worries. We are glad to hear how settled your dad is at Harlow Hall and how happy you are with the support he receives and the respect and care shown to him by the team. We will pass on your kind words to all at Harlow Hall.

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Review from Jackie M (Daughter of Resident) published on 24 October 2025 Submitted via Website • Report

Overall Experience

Dad attends every Monday, plus goes along to some of the activities on other days. Everyone so friendly, and fun. I have no worries leaving dad there, I know he is safe and well cared for. Very wide range of activities to suit every taste. Community welcome to join in too. Dad enjoys his days there,

loves the food. Residents I talk to tell me say they are always being fed! It gives him a fun day out, mixing with others, with staff watching out for him and encouraging him to join in and experience new things and companionship. Family made just as welcome even though dad only attends 1 day a week. All one big family, lovely atmosphere.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is wonderful to hear how much your dad enjoys his visits to Harlow Hall and how he enjoys the amazing activity programme on offer, along with the meals freshly daily by our chef. It is also great to hear how welcome you all feel as a family and you can rest assured that your dad is safe and well cared for during his time at Harlow Hall. We will pass on these kind words to the team.

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Review from Ann K (Daughter of Resident) published on 15 October 2025 Submitted via Website • Report

Overall Experience

On first arriving at Harlow Hall to see if it was going to be suitable for my elderly Mum, I was greeted by Happy Smiling faces & straight away I knew I'd found the place for my Mum!
Nothing is too much trouble, they are always on hand to answer any questions I had & I had quite a few!!
Thankyou Harlow

Hall

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is wonderful to hear how happy you are with Harlow Hall and how warmly you were greeted by the team and that any questions you may have had were answered to your satisfaction. We will pass on your kind words to the team at Harlow Hall.

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Review from P C (Son of Resident) published on 26 September 2025 Submitted via Website • Report

Overall Experience

Mum has been on respite care at Harlow Hall for 5 weeks now. She has settled in well overall and interactions with staff have been excellent. The lounge is light, spacious and welcoming to visitors. Her room overlooks the garden and has ample storage for clothes and shelving for home comforts. Bathroom

is very spacious with walk in shower.
Staff are in constant attendance to all the residents needs.
As a visitor, Harlow Hall is a calming place to visit. Staff are highly trained and have years of experience in care. Their knowledge and advice is invaluable.I have felt fully supported at all times.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is wonderful to know how well your mum has settled in to Harlow Hall. We are also please to know that as well as being happy with the care and support your mum receives that you feel supported too. We will pass on your kind words to the team at Harlow Hall.

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Review from David W (Son of Resident) published on 25 September 2025 Submitted via Website • Report

Overall Experience

Mum was always very clear that she never wanted to go into a care home, and as a family we worried about how she might adjust if the time ever came. However, within just a few days of being at Harlow Hall, she completely surprised us - she settled in so well and quickly began to love it there. The environment

is warm, welcoming, and feels more like a home than we ever imagined.
The staff have been nothing short of amazing. They treat Mum with kindness, patience, and genuine compassion, making her feel valued and respected. Their gentle approach and constant attentiveness have given her a real sense of comfort and belonging.
For us as a family, knowing that Mum is safe, cared for, and happy brings such peace of mind. We no longer carry the worry of whether she is being looked after properly. We are so grateful to Harlow Hall for giving her this quality of life.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is lovely to hear how well your mum is settling into Harlow Hall. We are pleased you are more than happy with not just the care and support she receives but also the respect, patience and compassion the team show. It is great that, as a family, you can rest assured knowing your mum is cared for and safe. We will pass on your kind words to the team at Harlow Hall.

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Review from D M (Son of Resident) published on 19 September 2025 Submitted via Website • Report

Overall Experience

It was always going to be difficult to find somewhere nearby to look after my mum who has dementia. It's not something in our lifetime that we have to do very often therefore, is very important to get right. I was aware of Harlow Hall and just popped in for a chat. At the time my mum was in a home 150

miles away therefore the logistics were never going to be easy. I spoke to staff regarding my situation I immediately felt reassured that they would guide us through the procedure. This included getting her assessed to ensure they could provide the right care for her.
Having toured the residence I was impressed with the clean, modern and welcoming vibe within. The ambience was pleasant and the staff bright and cheerful. A lovely room as well as other facilities available and the decision was easy. The arrangements were completed with the minimum of fuss and within a short space of time mum was there and settled.
Plenty of activities, lovely staff and much more. Highly recommended.Thanks

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is heartwarming to know that you now have your mum closer to you and that the transition was made easier by the support from the team at Harlow Hall. It is also wonderful to hear how well your mum has settled in to her new home and is enjoying the activities programme on offer and is receiving the best possible care and support from the team at Harlow Hall, we will pass on your kind words to them all.

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Review from Jo B (Daughter of Resident) published on 26 August 2025 Submitted via Website • Report

Overall Experience

Coming up to a year now, we remain so impressed with the care our mum is receiving at Harlow Hall. It has exceeded all our expectations. She settled in far better than we ever imagined, which we believe is down to the genuine kindness and excellent care from the staff.
As a family, we truly value

how warmly we're always welcomed when we visit. It's clear that the staff care and respect not just the residents, but their families too.
Thank you to everyone for creating such a positive and compassionate environment. We can see the difference it's made in our mum's life, and it gives us real peace of mind.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is wonderful to hear how happy you are with the care and support your mum receives at Harlow Hall. It is also great to know how welcomed you are made to feel as a family when visiting and that you can rest assured knowing that your mum is safe and cared for. We will pass on your kind words to the team at Harlow Hall who will appreciate this very much.

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Review from Jackie P (Daughter of Resident) published on 14 August 2025 Submitted via Website • Report

Overall Experience

Thank you to everyone at Harlow Hall for your exceptional care and support during Dad's transition to residential living. Your professionalism, kindness, and patience made a difficult time so much easier for the both of us.
Thanks to your compassionate approach, Dad has settled in well. There were

a few hurdles along the way, but nothing ever felt like too much trouble. Your facilities are excellent, the activities are engaging (loved the VR experience and petting zoo), and the meals definitely deserve their 5 star rating! Most importantly, you've made Dad feel welcome and valued. He's never lonely, and that means everything. Thank you for all you do.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is wonderful to know that that care and support shown by the team not only made the move to Harlow Hall easier for your dad but helped you also. We are so pleased to hear that he has settled in well, made new friends and and is enjoying the excellent activities programme, the VR headsets are very popular! Our chefs are very passionate about creating delicious homemade meals and your lovely feedback will be passed on to them, along with the rest of the team at Harlow Hall. Once again, thank you for your kind words.

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Review from Diane T (Daughter of Resident) published on 11 July 2025 Submitted via Website • Report

Overall Experience

Mum was not able to enjoy the facilities of Harlow Hall for very long, due to an unexpectedly rapid decline in her health, but we were very grateful that she was so well cared for during her last days. The admission process was very smooth and she was able to move in three days after my initial enquiry.

Rooms are modern with en suite wet rooms, the corridors are wide and carpeted. The communal lounges are nicely furnished and there are several smaller areas and rooms where you can sit and have a quiete chat with family or friends.

Above all, without exception, the Staff and Carers were all amazing. Nothing was too much trouble and they treated Mum and us with the utmost kindness at every stage. They did everything they could to ease us through her last days. I cannot recommend Harlow Hall highly enough to anyone looking for a caring environment for a loved one.

Thank you to everyone who was involved in Mum's care, you're doing a fantastic job.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you so much for taking the time to write this review and please accept our condolences on the loss of your mum. It is heartwarming to know that her final days and your time with her were made slightly easier with the support and care from the team at Harlow Hall and you were all treated with kindness and care. Once again, thank you for taking the time to write these kind words during what must be a diffcult time. We will pass them on the team at Harlow Hall.

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Review from Michelle D (Niece of Resident) published on 11 July 2025 Submitted via Website • Report

Overall Experience

The whole experience from beginning to end was efficient warm and welcoming. The home is bright and has a lovely homely feel. The staff couldn't do enough to care for my Aunt for 4weeks respite,to joining in with activities to eating with others encouraging her be part of their family feel. To take

time to have a chat and a cuppa so important in her wellbeing. To have her so close to us for that short time really helped us as a family in many ways.
Thank you all.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. We are so glad to hear that your aunt enjoyed her time at Harlow Hall joining in activities, enjoying the fresh home cooked meals and making friends. It is also lovely to know that you were able to have her close and spend time with her during her stay and that the team showed such great care and support to your aunt and yourselves. We will pass on the kind words to the team at Harlow Hall.

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Review from Lorna K (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report

Overall Experience

My Dad stayed at Harlow Hall for 2 weeks respite care, and also visits for day visits once a fortnight.

Dad was apprehensive about his stay, but said how delighted he was with Harlow Hall, he spoke about how clean and modern it is, that the food was excellent, and he would be delighted to stay again.

This is high praise indeed as my Dad does like to find fault, and has very much lost his filter!

Dad is 92 and has mobility challenges and needs a frame or if going outside needs a wheelchair, he can also be reluctant to get involved with activities. Whilst we were away we kept up to date with Harlow Hall through their social media page and were delighted to see him appearing in photos and videos of numerous activities, thoroughly enjoying himself!

The staff always greet my Dad by name, they are very caring and appear to really enjoy engaging with the residents

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is wonderful to hear how much your dad enjoyed his stay at Harlow Hall along with his day visits. It is great to know that he enjoys joining in with the activities programme on offer and that you were able to see this and keep up to date via our social media pages whilst you were away. The team at Harlow Hall will be happy to hear these kind words which will be passed on to them all.

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Review from Louise D (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report

Overall Experience

Excellent carehome, highly recommend. The staff are kind and caring and there are lots of activities and facilities. Friendly environment. Good communication with the staff who are always available to help with any inevitable issues.

Reply from lilly mcneill, Marketing Apprentice at Harlow HallThank you so much for your kind words and thoughtful review. We're delighted to hear that you've had such a positive experience with our care home. Our team works hard to provide a supportive and friendly environment, so it's wonderful to know that their efforts are appreciated. Your recommendation means a great deal to us.

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Review from Jane W (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report

Overall Experience

Mum is well looked after and safe. The facilities are clean and the staff are very good with her. It's good to know that she's being looked after.
We can visit whenever we want to and are able to join in with activities etc

Reply from lilly mcneill, Marketing Apprentice at Harlow HallThank you so much for your lovely words. We're delighted to hear that your mum is comfortable at Harlow Hall. It means a great deal to our entire team, from management to housekeeping, to know that their efforts are making a difference. Thank you

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Review from W M (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report

Overall Experience

We have been super impressed with Harlow Hall and all the staff. We found ourselves in a tricky situation which required urgent respite care. With the help of lots of staff we were able to move mum in the same day. The rooms are lovely and light with great en-suite facilities. They offer a wide range

of activities to keep everyone occupied from gardening, exercise classes, music/singing, dancing, make and mend, cinema room. Every time someone pops in, mum is happy and safe. All the staff are friendly and approachable. If you need a care home would definitely recommend this one.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. We are pleased to know that the team at Harlow Hall were able to help when you found yourselves in the unfortunate position of needing urgent respite care for your mum. It is also wonderful to hear how happy you were with the facilities and activities on offer and that your mum is happy and as a family you could rest assured that she was being well cared for and supported. We will pass on your kind words to the Harlow Hall team.

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Review from E C (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report

Overall Experience

Our mum has been attending day care and the many community events organised at Harlow Hall. She really enjoys the company and the activities. Mum likes the various speakers and entertainers who come to Harlow Hall, admittedly some more than others based on her musical taste. All the staff are very welcoming

and supportive to Mum and the whole family. They take mum's personal needs and preferences into consideration while providing professional and respectful care. After going to Harlow Hall for the activities and day care for several months, Mum is now looking forward to a holiday (respite care) there and is considering it for a long term home.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is wonderful to hear how much your mum enjoys the time she spends at Harlow Hall, whether it be the many activities and events on offer and the new friends she is making. It is also great to hear how happy you are , as a family, with the care and support she receives whilst with us. We look forward to welcoming your mum back soon. We will pass on your kind words to the team at Harlow Hall.

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Review from S M (Son of Resident) published on 21 May 2025 Submitted via Website • Report

Overall Experience

My mum and dad moved into Harlow Hall in March - they have own rooms very near each other. There have been bumpy moments along the way (and probably more to come) but the team at Harlow Hall have navigated them with care and kindness. The family have been kept informed about problems as and when they

have arisen. My parents seem happier and have settled in, and their quality of life is so much better than where they came from. Their rooms are lovely, and the facilities and activities are excellent. Thank you to the Harlow Hall team for the cheerful and respectful work you do.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is great to hear how well your mum and dad have settled into Harlow Hall and that this was made possible by the care and support provided by the team We are also happy to know that they are enjoying the facilities and activities programme on offer. We will pass on your kind words to the team at Harlow Hall.

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Review from Margaret D (Wife of Resident) published on 20 May 2025 Submitted via Website • Report

Overall Experience

My husband went into Harlow Hall in January 2025 for 2 weeks as I was going out of the country. The place was amazing, everything one could wish for and more. Lovely bedroom with en-suite bathroom. A movie room that was so comfortable and luxurious. Dinning area and lounge with 5 star facilities. But

the best of all was the staff, they were the" cherry on top", welcoming ,caring, and happy. I could not have asked for more.
Knowing that my husband was in such good hands enabled me to relax and enjoy my time away.
Not long after my return. We had an emergency situation which needed my hubby to be put into respite again.
Harlow Hall were great. They took him back without any problems and he stayed with them for a further week, making sure he felt very special and welcome. I can only recommend that if you are undecided about where to put a loved one that you visit Harlow Hall, they are the best.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is wonderful to hear how happy you are with your husband's stay at Harlow Hall and you could rest easy and enjoy your trip knowing that your husband was receiving the best possible care and support from the team at Harlow Hall. Once again, thank you for your lovely words which will be passed on to the team at Harlow Hall.

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Review from Lorraine D (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report

Overall Experience

Upon my first visit to this beautiful new home, I knew that my mother and the family would be happy with the decision to send her here.
The process of transferring my mother to the home from hospital was incredibly smooth thanks to regular communication, and updates from Harlow Hall.
Harlow Hall

is modern, clean, bright with a friendly team who add that personal touch.
My mother is looked after well with regular carers and carers understanding her needs.
She has flourished immensely since leaving hospital 6 months ago with weight gain, colour to her cheeks and general overall well being and mood improvement.
I can honestly say this was the best decision we have made and are delighted that she gets the care and support in this wonderful home which is local to the family.

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Review from Jacqui B (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report

Overall Experience

Our mum moved here in oct 24
We were worried at first that she wouldn't settle .

But she settled reallly quickly
And has been loving it here and living her best life ever since .
We visited a few homes before this one and were feeling very flat as they were just not somewhere we wanted for

our mum ,,

But then we stumbled across Harlow hall
And what a gem it was. We are so happy we found it .

It's amazing and the staff work very hard
And are all very friendly
You can visit when ever you like and even sit with them at meal times which is a nice touch
Thankyou everyone

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Review from J M (Granddaughter of Resident) published on 30 April 2025 Submitted via Website • Report

Overall Experience

My grandmother moved into Harlow Hall in February after having a pretty terrible time of carers in her own home, and was very skeptical about moving into a care home. However, she hasn't looked back. She tells me she is treated like a Queen and they all work incredibly hard. Everyone she comes into

contact with treats her with kindness and dignity. She is so happy and she is no longer lonely as the staff regularly pop in her room to have a chat with her. The food is also really good. After months of half cooked frozen meals she now has delicious and healthy food.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is wonderful to hear how your Grandmother is thriving since moving to Harlow Hall and is being treated with dignity and respect. It is also great to hear she is enjoying the fresh, home cooked meals prepared by our amazing chef. Once again, thank you for your lovely words which will be passed on to the whole team at Harlow Hall.