What types of Care is Harlow Hall registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Harlow Hall?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harlow Hall to the centre of Aldershot?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Harlow Hall care home, 1 Ordnance Road, Aldershot, Hampshire GU11 1TW

Review from Sarah M (Daughter of Resident) published on 10 June 2026 Submitted via Website • Report

Overall Experience

Harlow Hall is a beautiful care home, clean, tidy and everyone is very friendly. The food is lovely. The rooms are beautiful, clean, plenty of storage and display units, the bathroom is superb with also plenty of storage. Mum's happy there and would highly recommend it.

Reply from Jenni Laffoley, Head of Marketing at Harlow HallThank you for your lovely review and recommendation. We are delighted to hear that your mum is happy at Harlow Hall and that you have been pleased with the home, facilities, food, and the friendliness of our team. Your kind words are greatly appreciated and will be shared with the team.

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Review from J H (Daughter-in-law of Resident) published on 10 June 2026 Submitted via Website • Report

Overall Experience

My mother in law has resided in Harlow Hall since September 2023 and continues to be happy and settled in the home.
Always a warm welcome with a polite, professional care team. Based on our experience we would definitely recommend the home for dementia care.

Reply from Jenni Laffoley, Head of Marketing at Harlow HallThank you for your kind review and recommendation. We are delighted to hear that your mother-in-law is happy and settled at Harlow Hall. Your positive feedback about our caring and professional team is greatly appreciated and will be shared with everyone. Thank you for placing your trust in us.

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Review from S P (Son of Resident) published on 22 May 2026 Submitted via Website • Report

Overall Experience

My mother spent 1 weeks respite here in May.
All the staff were amazing and she was very well looked after. The home is very tidy and has all the facilities she needed. The food is of a very high standard. She enjoyed her shirt stay here.
Highly recommend.

Reply from Jenni Laffoley, Head of Marketing at Harlow HallThank you for your kind feedback. We are so pleased to hear that your mother was well looked after during her respite stay with us in May. It is also wonderful to know she enjoyed the food and all the facilities during her short stay with us. Our team will be delighted to hear your feedback about them, and we really appreciate your recommendation.

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Review from Robert B (Husband of Resident) published on 22 May 2026 Submitted via Website • Report

Overall Experience

Fiona, my wife spent a weeks respite care at Harlow Hall, which enabled me to attend a choral event in Cornwall. We were well greeted upon arrival and Fiona was made to feel welcome. Our overall experience of Harlow Hall was positive and we would not hesitate to use this friendly caring facility

in the future.

Reply from Jenni Laffoley, Head of Marketing at Harlow HallThank you for your kind feedback. We are delighted to hear that Fiona felt welcomed and well cared for during her respite stay at Harlow Hall. It is wonderful to know that your overall experience was positive, and we truly appreciate your kind words about our friendly and caring team. We look forward to welcoming you both again in the future.

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Review from Lynn W (Daughter of Resident) published on 27 April 2026 Submitted via Website • Report

Overall Experience

We are so grateful to have found Harlow Hall. What began as a short respite stay has now become a permanent home, which reflects the high level of care and kindness shown by everyone there.

From the beginning, the staff made mum feel welcome, safe, and respected. They took the time to understand

her needs and routines, making the transition much smoother than expected. It's clear she is not just being looked after, but genuinely cared for.

The team are approachable, compassionate, and professional, and communication has been excellent. It gives great peace of mind knowing she is in such capable hands.

Harlow Hall is clean, comfortable, and has a warm, friendly atmosphere. There has been a noticeable improvement in mums wellbeing, would highly recommended to others.

Massive thank you to all the team at Harlow Hall

Reply from Jenni Laffoley, Head of Marketing at Harlow HallThank you so much for your wonderful review. We're delighted to hear that your mum has settled so well at Harlow Hall and that the care, support, and communication from the team have given you peace of mind. It's especially rewarding to know you've seen such a positive improvement in her wellbeing and that she feels safe, comfortable, and genuinely cared for. Your kind words mean a great deal to everyone here, and we truly appreciate you taking the time to share your experience and recommend us.

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Review from Jake C (Son of Resident) published on 8 April 2026 Submitted via Website • Report

Overall Experience

I can't speak highly enough of Harlow Hall Care Home. My father is currently staying there, and the level of care, compassion, and professionalism from every member of staff has been truly outstanding.
From the very beginning, the team made both my father and our whole family feel welcomed, supported,

and reassured.
The environment is warm and clean, and there's always a positive, friendly atmosphere. Communication with families is excellent too, which gives us real peace of mind.
Knowing my father is in such caring hands has made a world of difference during what could otherwise be a very stressful time.
I'm incredibly grateful to everyone at Harlow Hall, they are simply brilliant.

Reply from Jenni Laffoley, Head of Marketing at Harlow HallThank you so much for your wonderful feedback. We're delighted to hear that your father has been so well supported and that our team has helped both him and your family feel welcomed and reassured.

Providing compassionate care in a warm and positive environment is very important to us, so your kind words will mean a great deal to everyone at Harlow Hall. We're also pleased that our communication with families has helped give you peace of mind.

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Review from Heather T (Daughter of Resident) published on 1 April 2026 Submitted via Website • Report

Overall Experience

It was my mums first time at a care home having suffered a stroke, Harlow Hall is a friendly and welcoming place, it is like a Boutique Hotel .

The staff are amazing and quickly ascertained mum's quirky ways

There are plenty of Activities and entertainment such as cinema beauty salon, crafts

a sky bar ,garden room & tribute bands .

Sadly, my mum can't join in with some of these activities as she is bedridden and blind, but she can hear what's going on, which she really enjoys listening to

Reply from Jenni Laffoley, Head of Marketing at Harlow HallThank you for your lovely review. We're delighted that your mum feels welcome at Harlow Hall and that she enjoys being part of the lively atmosphere, even when she can't participate directly in some activities. Our team takes great care to understand each resident's needs and ensure they feel included, valued, and comfortable. Your kind words mean a lot to all of us.

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Review from T P (Daughter of Resident) published on 31 March 2026 Submitted via Postal Card • Report

Overall Experience

Excellent was able to take my mum in for respite at very short notice.
She was treated with respect and dignity, and everyone was very helpful and kind.
Thank you.

Reply from Jenni Laffoley, Head of Marketing at Harlow HallThank you so much for your kind words! We're delighted we could support your mum on short notice and that she felt respected and cared for. Our team takes great pride in providing compassionate, dignified care, and your feedback means a lot to us. We're always here to help whenever you need us.

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Review from Keith D (Son of Resident) published on 16 March 2026 Submitted via Website • Report

Overall Experience

It was my mums first time at a care home and she was very anxious, it was clear from entering Harlow hall that it was a friendly and welcoming place, more like a hotel was my first impression. My mum soon settled in and the staff were amazing friendly, and tentative to all her needs. Activities and

entertainment which include a cinema beauty salon, crafts a sky bar tribute bands and dances trips out to name a few, these are encouraged but never forced and was lovely that the staff are tuned in to everybody's individual needs, my mum had a great time at Harlow hall and they even made her birthday special with other residents and a cake.I can't recommend Harlow hall enough and my mum will be returning soon with confidence, thank you guys so much.

Reply from Jenni Laffoley, Head of Marketing at Harlow HallThank you so much for sharing your experience. We're thrilled to hear that your mum settled in so well at Harlow Hall and felt welcomed from the very start.

It's wonderful to know she enjoyed the activities, entertainment, and special birthday celebration, and that our team's friendly, attentive care made such a positive difference. Your kind words mean a lot and will be shared with everyone here. We look forward to welcoming your mum back soon!

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Review from Laura T (Sister of Resident) published on 16 March 2026 Submitted via Website • Report

Overall Experience

My sister moved in here a month ago at fairly short notice and it is therefore quite a sudden change of circumstances for her. She has been made very welcome and I am particularly struck by how well all the staff know who she is and also the records they keep of how she is doing. And how friendly they

all are!
Her room is perfect for her, lovely and clean with decent storage space for her personal possessions and the communal rooms are also good.
There also seems to be a very wide variety of activities for the residents to join in and I am pleased to hear she has been to many of them.
My only other comment is that checking in her could possibly have been handled better but that was probably down to the time we arrived which was late on a Friday afternoon.

Reply from Jenni Laffoley, Head of Marketing at Harlow HallThank you for sharing your feedback. We're delighted to hear that your sister has settled in well and feels welcomed at Harlow Hall.

It's wonderful to know that our team's friendly, attentive care and the cleanliness and comfort of her room have made a positive difference, and that she is enjoying the variety of activities available. We also appreciate your constructive comments about the admission process and will use it to improve future arrivals.

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Review from J M (Daughter of Resident) published on 6 March 2026 Submitted via Website • Report

Overall Experience

Mum has been here just over a year and I am as happy now as when she arrived. The care mum receives is of the highest standard and the general feeling is one of family. I am so glad that she is lucky enough to be here.

Reply from Jenni Laffoley, Head of Marketing at Harlow HallThank you so much for your wonderful review. We're so pleased to hear how well your mum has settled in at Harlow Hall over the past year and that you continue to feel happy with the care she receives. It means a lot to our team to know that our home feels like a family and that your mum is enjoying her time with us.

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Review from M B (Wife of Resident) published on 6 March 2026 Submitted via Website • Report

Overall Experience

Harlow Hall has become a second family to my husband who had to go into care a year ago due to his increasing health needs. From the time he arrived at Harlow Hall was welcomed by all the kind, caring & friendly staff. He has settled into the home well & enjoys the wide range of activities on

offer, especially the summer BBQs & football at the local club which is organised by the home for residents! Harlow Hall has a positive culture & a wonderful community spirit which is a testament to their core values! The home continues to be responsive & supportive to my husband's health & social care needs! My husband is safe & I cannot recommend the home more! Thank you so much Harlow Hall for the excellent service.

Reply from Jenni Laffoley, Head of Marketing at Harlow HallThank you very much for your lovely review. We're so pleased to hear that your husband has settled well at Harlow Hall and feels part of our community. It means a great deal to our team to know that the care, kindness and support from staff have made such a positive difference.

We're delighted that he enjoys the activities, especially the summer BBQs and football trips. Thank you again for your recommendation and for trusting us with your husband's care.

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Review from Mel B (Daughter of Resident) published on 25 February 2026 Submitted via Website • Report

Overall Experience

Harlow hall provided attentive and warm care to my Mother. They were willing to work with her sometimes challenging mental health difficulties. Staff were always friendly and knew how she was doing. Her room was bright and welcoming.

Reply from Jenni Laffoley, Head of Marketing at Harlow HallThank you for your kind words. We're so glad your mother felt supported and cared for, and we'll be sure to share your feedback with our team. It means a lot to know our efforts made a difference.

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Review from Patricia M (Daughter of Resident) published on 17 February 2026 Submitted via Website • Report

Overall Experience

My mother was resident at Harlow Hall from August to October 2025. The facilities are 5*. The staff were efficient and very experienced, the management team dealt with our concerns seriously, effectively with good communication, keeping us updated on my mother's health issues and general mental state.

Many of the staff were great fun and really tried to make her stay a 'home from home' experience, which isn't easy for a lady of 94 who had lived independently at her home for the past 46 years. The staff listened to our concerns and put various strategies in place to help her with the transition. My mother was very reticent to take part in the daily activities but they tried to encourage her to socialise in the afternoon, if she wouldn't they'd pop onto see her regularly. The food menu was varied and delicious with alternatives offered if she didn't like today's choices. To sum up; if I needed residential care I would book myself into Harlow Hall to be cared for by all the lovely staff!

Reply from Jenni Laffoley, Head of Marketing at Harlow HallThank you for your lovely review. We're so pleased to hear that you felt the facilities, communication, and care were of a high standard, and that our team helped make your mother's transition as comfortable as possible. Supporting someone who has lived independently for so many years is never easy, so it's lovely to know our efforts made a difference. Thank you again for your trust and recommendation - it means a lot to us.

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Review from Peter U (Son of Resident) published on 14 January 2026 Submitted via Website • Report

Overall Experience

Mum has been a resident at Harlow Hall for 9 months. The facilities are very good and the staff are excellent and very caring. Mum has made some friends and enjoys participating in the activities when she is well enough. I would recommend Harlow Hall as a good care home.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is lovely to hear how happy your Mum is at Harlow Hall and how she is enjoying joining in with all the activities on offer with her new friends. We will pass on your kind words to the team at Harlow Hall.

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Review from K K (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

My mum stayed at Harlow Hall from September until her passing in November 2025, and I am truly grateful for the care she received during that time. The home itself is modern, clean, and clearly very well maintained, which gave our family a lot of peace of mind.

Every member of the team was friendly

and compassionate. They took wonderful care of my mum, treating her with dignity and kindness. In her final days, they also looked after me with the same warmth and understanding, making an incredibly difficult time a little easier to bear.

I cannot thank the team at Harlow Hall enough for their support and dedication. I would recommend this care home to anyone looking for a safe and supportive environment for their loved one.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review and please accept our sincere condolences on your loss. It is heartwarming to know that the care and support your mum received at Harlow Hall gave you and your family peace of mind that she was well looked after and safe. It is lovely to hear how the same care and support was extended to you all during a very difficult time. We will pass on your kind words to the team at Harlow Hall.

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Review from J R (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

My dad who suffered a stroke back in July is now a permanent resident in Harlow Hall, as he needs 24 hour care which I am unable to provide for him. It is something we both didn't ever want to happen, but there wasn't really any choice. Dad is very limited as to what he can participate in with the activities,

as he is visually impaired and hard of hearing, but the staff have made him so welcome. He seems to have settled in very well, even though he still thinks at times he's coming home. Harlow Hall is very clean and tidy, and the food is good. Snacks are always available. The carers are absolutely brilliant with my dad, and they tell me it's a pleasure looking after him. That is really nice to hear, as I still feel guilty about having to put him in a care home 5 months later.
I would recommend Harlow Hall to anyone looking for a care home.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. We understand how difficult it can be when a loved one enters a care home and we are so pleased that we were able to alleviate your worries. We are glad to hear how settled your dad is at Harlow Hall and how happy you are with the support he receives and the respect and care shown to him by the team. We will pass on your kind words to all at Harlow Hall.

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Review from Jackie M (Daughter of Resident) published on 24 October 2025 Submitted via Website • Report

Overall Experience

Dad attends every Monday, plus goes along to some of the activities on other days. Everyone so friendly, and fun. I have no worries leaving dad there, I know he is safe and well cared for. Very wide range of activities to suit every taste. Community welcome to join in too. Dad enjoys his days there,

loves the food. Residents I talk to tell me say they are always being fed! It gives him a fun day out, mixing with others, with staff watching out for him and encouraging him to join in and experience new things and companionship. Family made just as welcome even though dad only attends 1 day a week. All one big family, lovely atmosphere.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is wonderful to hear how much your dad enjoys his visits to Harlow Hall and how he enjoys the amazing activity programme on offer, along with the meals freshly daily by our chef. It is also great to hear how welcome you all feel as a family and you can rest assured that your dad is safe and well cared for during his time at Harlow Hall. We will pass on these kind words to the team.

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Review from Ann K (Daughter of Resident) published on 15 October 2025 Submitted via Website • Report

Overall Experience

On first arriving at Harlow Hall to see if it was going to be suitable for my elderly Mum, I was greeted by Happy Smiling faces & straight away I knew I'd found the place for my Mum!
Nothing is too much trouble, they are always on hand to answer any questions I had & I had quite a few!!
Thankyou Harlow

Hall

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is wonderful to hear how happy you are with Harlow Hall and how warmly you were greeted by the team and that any questions you may have had were answered to your satisfaction. We will pass on your kind words to the team at Harlow Hall.

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Review from P C (Son of Resident) published on 26 September 2025 Submitted via Website • Report

Overall Experience

Mum has been on respite care at Harlow Hall for 5 weeks now. She has settled in well overall and interactions with staff have been excellent. The lounge is light, spacious and welcoming to visitors. Her room overlooks the garden and has ample storage for clothes and shelving for home comforts. Bathroom

is very spacious with walk in shower.
Staff are in constant attendance to all the residents needs.
As a visitor, Harlow Hall is a calming place to visit. Staff are highly trained and have years of experience in care. Their knowledge and advice is invaluable.I have felt fully supported at all times.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is wonderful to know how well your mum has settled in to Harlow Hall. We are also please to know that as well as being happy with the care and support your mum receives that you feel supported too. We will pass on your kind words to the team at Harlow Hall.