Harlow Hall

1 Ordnance Road, Aldershot GU11 1TW
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9.9 52 Reviews
  • Harlow Hall, Aldershot
Harlow Hall is part of the Hartford Care portfolio which opened in 2023, centrally located in Aldershot, Hampshire.

This purpose-built home features 66-ensuite bedrooms and is conveniently situated near a range of local amenities, including the Wellington Shopping Centre, supermarkets, a theatre, cinema, library, hotels, restaurants, cafes, pharmacy, train station, health centre and public parks.

The uniquely designed croissant-shaped care home offers personalised residential care, dementia care, respite breaks and day care across three floors. Harlow Hall combines a luxurious feel with a warm, welcoming, home-like atmosphere. Their dedicated team ensures that residents not only receive excellent care but also feel happy, safe and content.

With a diverse programme of activities, entertainment, and outings, Harlow Hall offers something to suit everyone's taste and interests.
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Care Provided by Harlow Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1425
  • Self-Funded Residential Dementia Care: from £1425
  • RESPITE Self-Funded Residential Care: from £1425
  • RESPITE Self-Funded Residential Dementia Care: from £1425

Special offer - for limited time only.
Receive up to £500 off per week for your first 8 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.

These prices are only a guideline, please contact Harlow Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Chris Ahenkorah (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Harlow Hall Reviews (52)

9.9

Harlow Hall has a Review Score of 9.9 (9.850) out of 10, based on 46 reviews in the last 2 years.
Over all time Harlow Hall has 52 reviews.

Overall Experience
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Date Published
  • 52
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Reviewer Connection to Harlow Hall
  • 27
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Total of 52, showing 1-20
Review from Jackie M (Daughter of Resident) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad attends every Monday, plus goes along to some of the activities on other days. Everyone so friendly, and fun. I have no worries leaving dad there, I know he is safe and well cared for. Very wide range of activities to suit every taste. Community welcome to join in too. Dad enjoys his days there,
loves the food. Residents I talk to tell me say they are always being fed! It gives him a fun day out, mixing with others, with staff watching out for him and encouraging him to join in and experience new things and companionship. Family made just as welcome even though dad only attends 1 day a week. All one big family, lovely atmosphere.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you for taking the time to write this review. It is wonderful to hear how much your dad enjoys his visits to Harlow Hall and how he enjoys the amazing activity programme on offer, along with the…read more
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Review from Ann K (Daughter of Resident) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
On first arriving at Harlow Hall to see if it was going to be suitable for my elderly Mum, I was greeted by Happy Smiling faces & straight away I knew I'd found the place for my Mum!
Nothing is too much trouble, they are always on hand to answer any questions I had & I had quite a few!!
Thankyou Harlow
Hall
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you for taking the time to write this review. It is wonderful to hear how happy you are with Harlow Hall and how warmly you were greeted by the team and that any questions you may have had were…read more
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Review from P C (Son of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been on respite care at Harlow Hall for 5 weeks now. She has settled in well overall and interactions with staff have been excellent. The lounge is light, spacious and welcoming to visitors. Her room overlooks the garden and has ample storage for clothes and shelving for home comforts. Bathroom
is very spacious with walk in shower.
Staff are in constant attendance to all the residents needs.
As a visitor, Harlow Hall is a calming place to visit. Staff are highly trained and have years of experience in care. Their knowledge and advice is invaluable.I have felt fully supported at all times.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you for taking the time to write this review. It is wonderful to know how well your mum has settled in to Harlow Hall. We are also please to know that as well as being happy with the care and…read more
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Review from David W (Son of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was always very clear that she never wanted to go into a care home, and as a family we worried about how she might adjust if the time ever came. However, within just a few days of being at Harlow Hall, she completely surprised us - she settled in so well and quickly began to love it there. The environment
is warm, welcoming, and feels more like a home than we ever imagined.
The staff have been nothing short of amazing. They treat Mum with kindness, patience, and genuine compassion, making her feel valued and respected. Their gentle approach and constant attentiveness have given her a real sense of comfort and belonging.
For us as a family, knowing that Mum is safe, cared for, and happy brings such peace of mind. We no longer carry the worry of whether she is being looked after properly. We are so grateful to Harlow Hall for giving her this quality of life.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you for taking the time to write this review. It is lovely to hear how well your mum is settling into Harlow Hall. We are pleased you are more than happy with not just the care and support she…read more
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Review from D M (Son of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was always going to be difficult to find somewhere nearby to look after my mum who has dementia. It's not something in our lifetime that we have to do very often therefore, is very important to get right. I was aware of Harlow Hall and just popped in for a chat. At the time my mum was in a home 150
miles away therefore the logistics were never going to be easy. I spoke to staff regarding my situation I immediately felt reassured that they would guide us through the procedure. This included getting her assessed to ensure they could provide the right care for her.
Having toured the residence I was impressed with the clean, modern and welcoming vibe within. The ambience was pleasant and the staff bright and cheerful. A lovely room as well as other facilities available and the decision was easy. The arrangements were completed with the minimum of fuss and within a short space of time mum was there and settled.
Plenty of activities, lovely staff and much more. Highly recommended.Thanks
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you for taking the time to write this review. It is heartwarming to know that you now have your mum closer to you and that the transition was made easier by the support from the team at Harlow…read more
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Review from Jo B (Daughter of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coming up to a year now, we remain so impressed with the care our mum is receiving at Harlow Hall. It has exceeded all our expectations. She settled in far better than we ever imagined, which we believe is down to the genuine kindness and excellent care from the staff.
As a family, we truly value
how warmly we're always welcomed when we visit. It's clear that the staff care and respect not just the residents, but their families too.
Thank you to everyone for creating such a positive and compassionate environment. We can see the difference it's made in our mum's life, and it gives us real peace of mind.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you for taking the time to write this review. It is wonderful to hear how happy you are with the care and support your mum receives at Harlow Hall. It is also great to know how welcomed you are…read more
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Review from Jackie P (Daughter of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to everyone at Harlow Hall for your exceptional care and support during Dad's transition to residential living. Your professionalism, kindness, and patience made a difficult time so much easier for the both of us.
Thanks to your compassionate approach, Dad has settled in well. There were
a few hurdles along the way, but nothing ever felt like too much trouble. Your facilities are excellent, the activities are engaging (loved the VR experience and petting zoo), and the meals definitely deserve their 5 star rating! Most importantly, you've made Dad feel welcome and valued. He's never lonely, and that means everything. Thank you for all you do.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you for taking the time to write this review. It is wonderful to know that that care and support shown by the team not only made the move to Harlow Hall easier for your dad but helped you also.…read more
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Review from Diane T (Daughter of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was not able to enjoy the facilities of Harlow Hall for very long, due to an unexpectedly rapid decline in her health, but we were very grateful that she was so well cared for during her last days. The admission process was very smooth and she was able to move in three days after my initial enquiry.
Rooms are modern with en suite wet rooms, the corridors are wide and carpeted. The communal lounges are nicely furnished and there are several smaller areas and rooms where you can sit and have a quiete chat with family or friends.


Above all, without exception, the Staff and Carers were all amazing. Nothing was too much trouble and they treated Mum and us with the utmost kindness at every stage. They did everything they could to ease us through her last days. I cannot recommend Harlow Hall highly enough to anyone looking for a caring environment for a loved one.


Thank you to everyone who was involved in Mum's care, you're doing a fantastic job.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you so much for taking the time to write this review and please accept our condolences on the loss of your mum. It is heartwarming to know that her final days and your time with her were made…read more
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Review from Michelle D (Niece of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole experience from beginning to end was efficient warm and welcoming. The home is bright and has a lovely homely feel. The staff couldn't do enough to care for my Aunt for 4weeks respite,to joining in with activities to eating with others encouraging her be part of their family feel. To take
time to have a chat and a cuppa so important in her wellbeing. To have her so close to us for that short time really helped us as a family in many ways.
Thank you all.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you for taking the time to write this review. We are so glad to hear that your aunt enjoyed her time at Harlow Hall joining in activities, enjoying the fresh home cooked meals and making…read more
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Review from Lorna K (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad stayed at Harlow Hall for 2 weeks respite care, and also visits for day visits once a fortnight.


Dad was apprehensive about his stay, but said how delighted he was with Harlow Hall, he spoke about how clean and modern it is, that the food was excellent, and he would be delighted to stay again.

This is high praise indeed as my Dad does like to find fault, and has very much lost his filter!


Dad is 92 and has mobility challenges and needs a frame or if going outside needs a wheelchair, he can also be reluctant to get involved with activities. Whilst we were away we kept up to date with Harlow Hall through their social media page and were delighted to see him appearing in photos and videos of numerous activities, thoroughly enjoying himself!


The staff always greet my Dad by name, they are very caring and appear to really enjoy engaging with the residents

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you for taking the time to write this review. It is wonderful to hear how much your dad enjoyed his stay at Harlow Hall along with his day visits. It is great to know that he enjoys joining in…read more
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Review from Louise D (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent carehome, highly recommend. The staff are kind and caring and there are lots of activities and facilities. Friendly environment. Good communication with the staff who are always available to help with any inevitable issues.
Reply from lilly mcneill, Marketing Apprentice at Harlow Hall
Thank you so much for your kind words and thoughtful review. We're delighted to hear that you've had such a positive experience with our care home. Our team works hard to provide a supportive and…read more
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Review from Jane W (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is well looked after and safe. The facilities are clean and the staff are very good with her. It's good to know that she's being looked after.
We can visit whenever we want to and are able to join in with activities etc
Reply from lilly mcneill, Marketing Apprentice at Harlow Hall
Thank you so much for your lovely words. We're delighted to hear that your mum is comfortable at Harlow Hall. It means a great deal to our entire team, from management to housekeeping, to know that…read more
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Review from W M (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been super impressed with Harlow Hall and all the staff. We found ourselves in a tricky situation which required urgent respite care. With the help of lots of staff we were able to move mum in the same day. The rooms are lovely and light with great en-suite facilities. They offer a wide range
of activities to keep everyone occupied from gardening, exercise classes, music/singing, dancing, make and mend, cinema room. Every time someone pops in, mum is happy and safe. All the staff are friendly and approachable. If you need a care home would definitely recommend this one.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you for taking the time to write this review. We are pleased to know that the team at Harlow Hall were able to help when you found yourselves in the unfortunate position of needing urgent…read more
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Review from E C (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been attending day care and the many community events organised at Harlow Hall. She really enjoys the company and the activities. Mum likes the various speakers and entertainers who come to Harlow Hall, admittedly some more than others based on her musical taste. All the staff are very welcoming
and supportive to Mum and the whole family. They take mum's personal needs and preferences into consideration while providing professional and respectful care. After going to Harlow Hall for the activities and day care for several months, Mum is now looking forward to a holiday (respite care) there and is considering it for a long term home.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you for taking the time to write this review. It is wonderful to hear how much your mum enjoys the time she spends at Harlow Hall, whether it be the many activities and events on offer and the…read more
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Review from S M (Son of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and dad moved into Harlow Hall in March - they have own rooms very near each other. There have been bumpy moments along the way (and probably more to come) but the team at Harlow Hall have navigated them with care and kindness. The family have been kept informed about problems as and when they
have arisen. My parents seem happier and have settled in, and their quality of life is so much better than where they came from. Their rooms are lovely, and the facilities and activities are excellent. Thank you to the Harlow Hall team for the cheerful and respectful work you do.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you for taking the time to write this review. It is great to hear how well your mum and dad have settled into Harlow Hall and that this was made possible by the care and support provided by the…read more
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Review from Margaret D (Wife of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband went into Harlow Hall in January 2025 for 2 weeks as I was going out of the country. The place was amazing, everything one could wish for and more. Lovely bedroom with en-suite bathroom. A movie room that was so comfortable and luxurious. Dinning area and lounge with 5 star facilities. But
the best of all was the staff, they were the" cherry on top", welcoming ,caring, and happy. I could not have asked for more.
Knowing that my husband was in such good hands enabled me to relax and enjoy my time away.
Not long after my return. We had an emergency situation which needed my hubby to be put into respite again.
Harlow Hall were great. They took him back without any problems and he stayed with them for a further week, making sure he felt very special and welcome. I can only recommend that if you are undecided about where to put a loved one that you visit Harlow Hall, they are the best.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you for taking the time to write this review. It is wonderful to hear how happy you are with your husband's stay at Harlow Hall and you could rest easy and enjoy your trip knowing that your…read more
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Review from Lorraine D (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Upon my first visit to this beautiful new home, I knew that my mother and the family would be happy with the decision to send her here.
The process of transferring my mother to the home from hospital was incredibly smooth thanks to regular communication, and updates from Harlow Hall.
Harlow Hall
is modern, clean, bright with a friendly team who add that personal touch.
My mother is looked after well with regular carers and carers understanding her needs.
She has flourished immensely since leaving hospital 6 months ago with weight gain, colour to her cheeks and general overall well being and mood improvement.
I can honestly say this was the best decision we have made and are delighted that she gets the care and support in this wonderful home which is local to the family.
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Review from Jacqui B (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum moved here in oct 24
We were worried at first that she wouldn't settle .


But she settled reallly quickly
And has been loving it here and living her best life ever since .
We visited a few homes before this one and were feeling very flat as they were just not somewhere we wanted for

our mum ,,


But then we stumbled across Harlow hall
And what a gem it was. We are so happy we found it .


It's amazing and the staff work very hard
And are all very friendly
You can visit when ever you like and even sit with them at meal times which is a nice touch
Thankyou everyone

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Review from J M (Granddaughter of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother moved into Harlow Hall in February after having a pretty terrible time of carers in her own home, and was very skeptical about moving into a care home. However, she hasn't looked back. She tells me she is treated like a Queen and they all work incredibly hard. Everyone she comes into
contact with treats her with kindness and dignity. She is so happy and she is no longer lonely as the staff regularly pop in her room to have a chat with her. The food is also really good. After months of half cooked frozen meals she now has delicious and healthy food.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you for taking the time to write this review. It is wonderful to hear how your Grandmother is thriving since moving to Harlow Hall and is being treated with dignity and respect. It is also great…read more
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Review from Liz M (Daughter of Resident) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Harlow Hall in March 2025. She has a lovely room - much like you'd find in a hotel. Very new and large en-suite wet room. Mum loves the shower! She has taken a little while to settle in - which was to be expected - and initially kept asking when she was going home. However, she does
now seem happy and it's lovely to see the photos that Harlow Hall post on social media with her smiling! I was particularly pleased that last week mum and another lady walked to the shops with a carer and did a bit of personal shopping. It was nice that she could do something '' normal' and feel independent. The staff are all lovely and mum is now making friends. It is a great weight off my shoulders as I feel she is being well cared for and is happy. Thank you everyone at Harlow Hall!
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you for taking the time to write this review. It is wonderful to hear how happy your mum is at Harlow Hall and and how well she has settled in. Across Hartford Care we encourage the residents to…read more
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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Harlow Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Harlow Hall is calculated as follows: ( (474 Excellents x 5) + (50 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 539 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Harlow Hall is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 20 Oct 2025

Vacancies available. For more information please contact Harlow Hall.

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Awards / Recognitions (9)

Meet the Team (2)

Chris

Chris Ahenkorah

Job Title: Home Manager Joined: 2023

We are very excited by the brand new care home coming to the heart of Aldershot in Summer 2023. It's the first care home to come to Aldershot since 2016, and, with such a central location, we're aiming to play an important role within the local community. As with all our homes, the main objective at Aldershot will be enabling our residents to live their lives to the fullest, carrying on with the interests they love, dining on exquisite meals, and spending time with friends and family.

Emma

Emma Hinks

Job Title: Deputy Manager Joined: 2023

*Description yet to come*

Frequently Asked Questions about Harlow Hall

What types of Care is Harlow Hall registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Harlow Hall have?

There are 66 Single Rooms.

What are the Facilities & Services at Harlow Hall?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harlow Hall to the centre of Aldershot?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harlow Hall to verify any information. View our terms and conditions. Harlow Hall has an Enhanced Service - more info.