What types of Care is Harlow Hall registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Harlow Hall?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harlow Hall to the centre of Aldershot?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Harlow Hall care home, 1 Ordnance Road, Aldershot, Hampshire GU11 1TW

Review from Keith D (Son of Resident) published on 16 March 2026 Submitted via Website • Report

Overall Experience

It was my mums first time at a care home and she was very anxious, it was clear from entering Harlow hall that it was a friendly and welcoming place, more like a hotel was my first impression. My mum soon settled in and the staff were amazing friendly, and tentative to all her needs. Activities and

entertainment which include a cinema beauty salon, crafts a sky bar tribute bands and dances trips out to name a few, these are encouraged but never forced and was lovely that the staff are tuned in to everybody's individual needs, my mum had a great time at Harlow hall and they even made her birthday special with other residents and a cake.I can't recommend Harlow hall enough and my mum will be returning soon with confidence, thank you guys so much.

Reply from Jenni Laffoley, Head of Marketing at Harlow HallThank you so much for sharing your experience. We're thrilled to hear that your mum settled in so well at Harlow Hall and felt welcomed from the very start.

It's wonderful to know she enjoyed the activities, entertainment, and special birthday celebration, and that our team's friendly, attentive care made such a positive difference. Your kind words mean a lot and will be shared with everyone here. We look forward to welcoming your mum back soon!

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Review from Laura T (Sister of Resident) published on 16 March 2026 Submitted via Website • Report

Overall Experience

My sister moved in here a month ago at fairly short notice and it is therefore quite a sudden change of circumstances for her. She has been made very welcome and I am particularly struck by how well all the staff know who she is and also the records they keep of how she is doing. And how friendly they

all are!
Her room is perfect for her, lovely and clean with decent storage space for her personal possessions and the communal rooms are also good.
There also seems to be a very wide variety of activities for the residents to join in and I am pleased to hear she has been to many of them.
My only other comment is that checking in her could possibly have been handled better but that was probably down to the time we arrived which was late on a Friday afternoon.

Reply from Jenni Laffoley, Head of Marketing at Harlow HallThank you for sharing your feedback. We're delighted to hear that your sister has settled in well and feels welcomed at Harlow Hall.

It's wonderful to know that our team's friendly, attentive care and the cleanliness and comfort of her room have made a positive difference, and that she is enjoying the variety of activities available. We also appreciate your constructive comments about the admission process and will use it to improve future arrivals.

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Review from J M (Daughter of Resident) published on 6 March 2026 Submitted via Website • Report

Overall Experience

Mum has been here just over a year and I am as happy now as when she arrived. The care mum receives is of the highest standard and the general feeling is one of family. I am so glad that she is lucky enough to be here.

Reply from Jenni Laffoley, Head of Marketing at Harlow HallThank you so much for your wonderful review. We're so pleased to hear how well your mum has settled in at Harlow Hall over the past year and that you continue to feel happy with the care she receives. It means a lot to our team to know that our home feels like a family and that your mum is enjoying her time with us.

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Review from M B (Wife of Resident) published on 6 March 2026 Submitted via Website • Report

Overall Experience

Harlow Hall has become a second family to my husband who had to go into care a year ago due to his increasing health needs. From the time he arrived at Harlow Hall was welcomed by all the kind, caring & friendly staff. He has settled into the home well & enjoys the wide range of activities on

offer, especially the summer BBQs & football at the local club which is organised by the home for residents! Harlow Hall has a positive culture & a wonderful community spirit which is a testament to their core values! The home continues to be responsive & supportive to my husband's health & social care needs! My husband is safe & I cannot recommend the home more! Thank you so much Harlow Hall for the excellent service.

Reply from Jenni Laffoley, Head of Marketing at Harlow HallThank you very much for your lovely review. We're so pleased to hear that your husband has settled well at Harlow Hall and feels part of our community. It means a great deal to our team to know that the care, kindness and support from staff have made such a positive difference.

We're delighted that he enjoys the activities, especially the summer BBQs and football trips. Thank you again for your recommendation and for trusting us with your husband's care.

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Review from Mel B (Daughter of Resident) published on 25 February 2026 Submitted via Website • Report

Overall Experience

Harlow hall provided attentive and warm care to my Mother. They were willing to work with her sometimes challenging mental health difficulties. Staff were always friendly and knew how she was doing. Her room was bright and welcoming.

Reply from Jenni Laffoley, Head of Marketing at Harlow HallThank you for your kind words. We're so glad your mother felt supported and cared for, and we'll be sure to share your feedback with our team. It means a lot to know our efforts made a difference.

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Review from Patricia M (Daughter of Resident) published on 17 February 2026 Submitted via Website • Report

Overall Experience

My mother was resident at Harlow Hall from August to October 2025. The facilities are 5*. The staff were efficient and very experienced, the management team dealt with our concerns seriously, effectively with good communication, keeping us updated on my mother's health issues and general mental state.

Many of the staff were great fun and really tried to make her stay a 'home from home' experience, which isn't easy for a lady of 94 who had lived independently at her home for the past 46 years. The staff listened to our concerns and put various strategies in place to help her with the transition. My mother was very reticent to take part in the daily activities but they tried to encourage her to socialise in the afternoon, if she wouldn't they'd pop onto see her regularly. The food menu was varied and delicious with alternatives offered if she didn't like today's choices. To sum up; if I needed residential care I would book myself into Harlow Hall to be cared for by all the lovely staff!

Reply from Jenni Laffoley, Head of Marketing at Harlow HallThank you for your lovely review. We're so pleased to hear that you felt the facilities, communication, and care were of a high standard, and that our team helped make your mother's transition as comfortable as possible. Supporting someone who has lived independently for so many years is never easy, so it's lovely to know our efforts made a difference. Thank you again for your trust and recommendation - it means a lot to us.

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Review from Peter U (Son of Resident) published on 14 January 2026 Submitted via Website • Report

Overall Experience

Mum has been a resident at Harlow Hall for 9 months. The facilities are very good and the staff are excellent and very caring. Mum has made some friends and enjoys participating in the activities when she is well enough. I would recommend Harlow Hall as a good care home.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is lovely to hear how happy your Mum is at Harlow Hall and how she is enjoying joining in with all the activities on offer with her new friends. We will pass on your kind words to the team at Harlow Hall.

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Review from K K (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

My mum stayed at Harlow Hall from September until her passing in November 2025, and I am truly grateful for the care she received during that time. The home itself is modern, clean, and clearly very well maintained, which gave our family a lot of peace of mind.

Every member of the team was friendly

and compassionate. They took wonderful care of my mum, treating her with dignity and kindness. In her final days, they also looked after me with the same warmth and understanding, making an incredibly difficult time a little easier to bear.

I cannot thank the team at Harlow Hall enough for their support and dedication. I would recommend this care home to anyone looking for a safe and supportive environment for their loved one.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review and please accept our sincere condolences on your loss. It is heartwarming to know that the care and support your mum received at Harlow Hall gave you and your family peace of mind that she was well looked after and safe. It is lovely to hear how the same care and support was extended to you all during a very difficult time. We will pass on your kind words to the team at Harlow Hall.

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Review from J R (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

My dad who suffered a stroke back in July is now a permanent resident in Harlow Hall, as he needs 24 hour care which I am unable to provide for him. It is something we both didn't ever want to happen, but there wasn't really any choice. Dad is very limited as to what he can participate in with the activities,

as he is visually impaired and hard of hearing, but the staff have made him so welcome. He seems to have settled in very well, even though he still thinks at times he's coming home. Harlow Hall is very clean and tidy, and the food is good. Snacks are always available. The carers are absolutely brilliant with my dad, and they tell me it's a pleasure looking after him. That is really nice to hear, as I still feel guilty about having to put him in a care home 5 months later.
I would recommend Harlow Hall to anyone looking for a care home.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. We understand how difficult it can be when a loved one enters a care home and we are so pleased that we were able to alleviate your worries. We are glad to hear how settled your dad is at Harlow Hall and how happy you are with the support he receives and the respect and care shown to him by the team. We will pass on your kind words to all at Harlow Hall.

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Review from Jackie M (Daughter of Resident) published on 24 October 2025 Submitted via Website • Report

Overall Experience

Dad attends every Monday, plus goes along to some of the activities on other days. Everyone so friendly, and fun. I have no worries leaving dad there, I know he is safe and well cared for. Very wide range of activities to suit every taste. Community welcome to join in too. Dad enjoys his days there,

loves the food. Residents I talk to tell me say they are always being fed! It gives him a fun day out, mixing with others, with staff watching out for him and encouraging him to join in and experience new things and companionship. Family made just as welcome even though dad only attends 1 day a week. All one big family, lovely atmosphere.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is wonderful to hear how much your dad enjoys his visits to Harlow Hall and how he enjoys the amazing activity programme on offer, along with the meals freshly daily by our chef. It is also great to hear how welcome you all feel as a family and you can rest assured that your dad is safe and well cared for during his time at Harlow Hall. We will pass on these kind words to the team.

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Review from Ann K (Daughter of Resident) published on 15 October 2025 Submitted via Website • Report

Overall Experience

On first arriving at Harlow Hall to see if it was going to be suitable for my elderly Mum, I was greeted by Happy Smiling faces & straight away I knew I'd found the place for my Mum!
Nothing is too much trouble, they are always on hand to answer any questions I had & I had quite a few!!
Thankyou Harlow

Hall

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is wonderful to hear how happy you are with Harlow Hall and how warmly you were greeted by the team and that any questions you may have had were answered to your satisfaction. We will pass on your kind words to the team at Harlow Hall.

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Review from P C (Son of Resident) published on 26 September 2025 Submitted via Website • Report

Overall Experience

Mum has been on respite care at Harlow Hall for 5 weeks now. She has settled in well overall and interactions with staff have been excellent. The lounge is light, spacious and welcoming to visitors. Her room overlooks the garden and has ample storage for clothes and shelving for home comforts. Bathroom

is very spacious with walk in shower.
Staff are in constant attendance to all the residents needs.
As a visitor, Harlow Hall is a calming place to visit. Staff are highly trained and have years of experience in care. Their knowledge and advice is invaluable.I have felt fully supported at all times.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is wonderful to know how well your mum has settled in to Harlow Hall. We are also please to know that as well as being happy with the care and support your mum receives that you feel supported too. We will pass on your kind words to the team at Harlow Hall.

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Review from David W (Son of Resident) published on 25 September 2025 Submitted via Website • Report

Overall Experience

Mum was always very clear that she never wanted to go into a care home, and as a family we worried about how she might adjust if the time ever came. However, within just a few days of being at Harlow Hall, she completely surprised us - she settled in so well and quickly began to love it there. The environment

is warm, welcoming, and feels more like a home than we ever imagined.
The staff have been nothing short of amazing. They treat Mum with kindness, patience, and genuine compassion, making her feel valued and respected. Their gentle approach and constant attentiveness have given her a real sense of comfort and belonging.
For us as a family, knowing that Mum is safe, cared for, and happy brings such peace of mind. We no longer carry the worry of whether she is being looked after properly. We are so grateful to Harlow Hall for giving her this quality of life.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is lovely to hear how well your mum is settling into Harlow Hall. We are pleased you are more than happy with not just the care and support she receives but also the respect, patience and compassion the team show. It is great that, as a family, you can rest assured knowing your mum is cared for and safe. We will pass on your kind words to the team at Harlow Hall.

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Review from D M (Son of Resident) published on 19 September 2025 Submitted via Website • Report

Overall Experience

It was always going to be difficult to find somewhere nearby to look after my mum who has dementia. It's not something in our lifetime that we have to do very often therefore, is very important to get right. I was aware of Harlow Hall and just popped in for a chat. At the time my mum was in a home 150

miles away therefore the logistics were never going to be easy. I spoke to staff regarding my situation I immediately felt reassured that they would guide us through the procedure. This included getting her assessed to ensure they could provide the right care for her.
Having toured the residence I was impressed with the clean, modern and welcoming vibe within. The ambience was pleasant and the staff bright and cheerful. A lovely room as well as other facilities available and the decision was easy. The arrangements were completed with the minimum of fuss and within a short space of time mum was there and settled.
Plenty of activities, lovely staff and much more. Highly recommended.Thanks

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is heartwarming to know that you now have your mum closer to you and that the transition was made easier by the support from the team at Harlow Hall. It is also wonderful to hear how well your mum has settled in to her new home and is enjoying the activities programme on offer and is receiving the best possible care and support from the team at Harlow Hall, we will pass on your kind words to them all.

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Review from Jo B (Daughter of Resident) published on 26 August 2025 Submitted via Website • Report

Overall Experience

Coming up to a year now, we remain so impressed with the care our mum is receiving at Harlow Hall. It has exceeded all our expectations. She settled in far better than we ever imagined, which we believe is down to the genuine kindness and excellent care from the staff.
As a family, we truly value

how warmly we're always welcomed when we visit. It's clear that the staff care and respect not just the residents, but their families too.
Thank you to everyone for creating such a positive and compassionate environment. We can see the difference it's made in our mum's life, and it gives us real peace of mind.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is wonderful to hear how happy you are with the care and support your mum receives at Harlow Hall. It is also great to know how welcomed you are made to feel as a family when visiting and that you can rest assured knowing that your mum is safe and cared for. We will pass on your kind words to the team at Harlow Hall who will appreciate this very much.

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Review from Jackie P (Daughter of Resident) published on 14 August 2025 Submitted via Website • Report

Overall Experience

Thank you to everyone at Harlow Hall for your exceptional care and support during Dad's transition to residential living. Your professionalism, kindness, and patience made a difficult time so much easier for the both of us.
Thanks to your compassionate approach, Dad has settled in well. There were

a few hurdles along the way, but nothing ever felt like too much trouble. Your facilities are excellent, the activities are engaging (loved the VR experience and petting zoo), and the meals definitely deserve their 5 star rating! Most importantly, you've made Dad feel welcome and valued. He's never lonely, and that means everything. Thank you for all you do.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is wonderful to know that that care and support shown by the team not only made the move to Harlow Hall easier for your dad but helped you also. We are so pleased to hear that he has settled in well, made new friends and and is enjoying the excellent activities programme, the VR headsets are very popular! Our chefs are very passionate about creating delicious homemade meals and your lovely feedback will be passed on to them, along with the rest of the team at Harlow Hall. Once again, thank you for your kind words.

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Review from Diane T (Daughter of Resident) published on 11 July 2025 Submitted via Website • Report

Overall Experience

Mum was not able to enjoy the facilities of Harlow Hall for very long, due to an unexpectedly rapid decline in her health, but we were very grateful that she was so well cared for during her last days. The admission process was very smooth and she was able to move in three days after my initial enquiry.

Rooms are modern with en suite wet rooms, the corridors are wide and carpeted. The communal lounges are nicely furnished and there are several smaller areas and rooms where you can sit and have a quiete chat with family or friends.

Above all, without exception, the Staff and Carers were all amazing. Nothing was too much trouble and they treated Mum and us with the utmost kindness at every stage. They did everything they could to ease us through her last days. I cannot recommend Harlow Hall highly enough to anyone looking for a caring environment for a loved one.

Thank you to everyone who was involved in Mum's care, you're doing a fantastic job.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you so much for taking the time to write this review and please accept our condolences on the loss of your mum. It is heartwarming to know that her final days and your time with her were made slightly easier with the support and care from the team at Harlow Hall and you were all treated with kindness and care. Once again, thank you for taking the time to write these kind words during what must be a diffcult time. We will pass them on the team at Harlow Hall.

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Review from Michelle D (Niece of Resident) published on 11 July 2025 Submitted via Website • Report

Overall Experience

The whole experience from beginning to end was efficient warm and welcoming. The home is bright and has a lovely homely feel. The staff couldn't do enough to care for my Aunt for 4weeks respite,to joining in with activities to eating with others encouraging her be part of their family feel. To take

time to have a chat and a cuppa so important in her wellbeing. To have her so close to us for that short time really helped us as a family in many ways.
Thank you all.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. We are so glad to hear that your aunt enjoyed her time at Harlow Hall joining in activities, enjoying the fresh home cooked meals and making friends. It is also lovely to know that you were able to have her close and spend time with her during her stay and that the team showed such great care and support to your aunt and yourselves. We will pass on the kind words to the team at Harlow Hall.

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Review from Lorna K (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report

Overall Experience

My Dad stayed at Harlow Hall for 2 weeks respite care, and also visits for day visits once a fortnight.

Dad was apprehensive about his stay, but said how delighted he was with Harlow Hall, he spoke about how clean and modern it is, that the food was excellent, and he would be delighted to stay again.

This is high praise indeed as my Dad does like to find fault, and has very much lost his filter!

Dad is 92 and has mobility challenges and needs a frame or if going outside needs a wheelchair, he can also be reluctant to get involved with activities. Whilst we were away we kept up to date with Harlow Hall through their social media page and were delighted to see him appearing in photos and videos of numerous activities, thoroughly enjoying himself!

The staff always greet my Dad by name, they are very caring and appear to really enjoy engaging with the residents

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is wonderful to hear how much your dad enjoyed his stay at Harlow Hall along with his day visits. It is great to know that he enjoys joining in with the activities programme on offer and that you were able to see this and keep up to date via our social media pages whilst you were away. The team at Harlow Hall will be happy to hear these kind words which will be passed on to them all.

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Review from Louise D (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report

Overall Experience

Excellent carehome, highly recommend. The staff are kind and caring and there are lots of activities and facilities. Friendly environment. Good communication with the staff who are always available to help with any inevitable issues.

Reply from lilly mcneill, Marketing Apprentice at Harlow HallThank you so much for your kind words and thoughtful review. We're delighted to hear that you've had such a positive experience with our care home. Our team works hard to provide a supportive and friendly environment, so it's wonderful to know that their efforts are appreciated. Your recommendation means a great deal to us.