Harlow Hall

1 Ordnance Road, Aldershot GU11 1TW
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9.9 60 Reviews
  • Harlow Hall, Aldershot
Harlow Hall is part of the Hartford Care portfolio which opened in 2023, centrally located in Aldershot, Hampshire.

This purpose-built home features 66-ensuite bedrooms and is conveniently situated near a range of local amenities, including the Wellington Shopping Centre, supermarkets, a theatre, cinema, library, hotels, restaurants, cafes, pharmacy, train station, health centre and public parks.

The uniquely designed croissant-shaped care home offers personalised residential care, dementia care, respite breaks and day care across three floors. Harlow Hall combines a luxurious feel with a warm, welcoming, home-like atmosphere. Their dedicated team ensures that residents not only receive excellent care but also feel happy, safe and content.

With a diverse programme of activities, entertainment, and outings, Harlow Hall offers something to suit everyone's taste and interests.
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Care Provided by Harlow Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550

Special offer - for limited time only.
Receive up to £500 off per week for your first 8 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.

These prices are only a guideline, please contact Harlow Hall to find out the exact price for your requirements.

Contact Harlow Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Harlow Hall to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Chris Ahenkorah (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Harlow Hall Reviews (60)

9.9

Harlow Hall has a Review Score of 9.9 (9.860) out of 10, based on 46 reviews in the last 2 years.
Over all time Harlow Hall has 60 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Harlow Hall
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Total of 60, showing 41-60
Review from L A (Daughter of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is extremely happy at Harlow Hall. It has a lovely atmosphere, the staff are very friendly and helpful. There are always things going on. Today was a summer fun day. Lots of people visiting and staff staying after shift finished. Bouncy castle for children, a singer and barbeque. A lovely
day all around.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow HallThank you for these kind words. It is great to hear how happy your mother is at Harlow Hall and you are happy with the care and support offered by the helpful, friendly team. We are pleased that your mother, and you, enjoyed the activities provided and had fun at the summer fun day. Thank you for taking the time to write this review and your kind words will be passed on to the team at Harlow Hall.
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Review from J B (Friend of Resident) published on 12 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot praise Harlow Hall enough for making my friends transition into the home for a day a week so easy and comforting. The lady showed my mother-in-law and myself around, what a great home, clean and comfortable full of amenities, even a film room. My friend has settled well, this is down to the kind
and pleasant staff. They are very caring and professional. He has got to know his surroundings and the staff now and goes to the home every week without an issue. This was a great concern for us as he never does anything without his wife. This has been a great respite for his wife and has made it easier to cope the rest of the week with him, he has Alzheimer's and forgets who she is and how to process things. Again I cannot praise Harlow Hall enough for their care and the welcome they gave to him.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow HallThank you for taking the time to write this review. It is wonderful to hear how your friend is enjoying his visits to Harlow Hall and that the transition to do this was made so much easier by the team. We are pleased that his wife can rest assured that her husband is settling in well and she is able to relax a little while he is enjoying his time with the other residents and making good use of the facilities offered at Harlow Hall. Thank you for these kind words which will be passed on to the team at Harlow Hall.
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Review from S W (Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy here, nothing more to say.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow HallThank you for taking the time to write this review. It is wonderful to hear how happy you are at Harlow Hall and we will pass on these kind words to the team.
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Review from Steven L (Son of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother initially stayed for one month's respite and settled in well to the home. She was welcomed and we felt comfortable leaving her for the first time. She became a full-time resident the following month.
We have been concerned about staffing levels at times and cleaning of the resident's bedroom/en
suite bathrooms and laundering of clothes is poor. Despite names on clothing, my mother is often in other residents' clothing and vice versa. Clothing is often creased and un-ironed. This upsets us as a family as my mother took great pride in her appearance and we know she would be upset.
Food is on the whole excellent when the full-time chef is working.
The activities member of staff is excellent and obviously cares for the wellbeing of all the residents depending on their abilities in a very professional manner. She often takes time to paint my mother's nails which I know Mum loves. Care overall is satisfactory.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow HallAt Hartford Care we welcome feedback so thank you for taking the time to write this review. We will pass on your kind words to the activities coordinator and chef at Harlow Hall who we are sure will be happy to hear them. With regards to your other points, we understand there has been an appointment made to meet with the manager so your concerns can be discussed.
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Review from C B (Wife of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beautiful home, with very friendly staff, very welcoming environment and great facilities. Everywhere is kept to a very high standard and my husband enjoyed his first visit there telling me how good the food was. Overall excellent.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow HallThank you for taking the time to write this review. At Harlow Hall we are pleased to hear how happy you are with the facilities, that the team are friendly and welcoming and how your husband enjoyed his first visit. We will pass on these kind words to all the team at Harlow Hall.
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Review from Laura G (Granddaughter of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan became a permanent resident of Harlow Hall in November 2023. When she arrived, she was the 8th resident.
Harlow Hall, in terms of facilities and compared with care homes in the immediate area is ahead by miles. The cinema, sky bar and multiple-use spaces are impressive and well-utilised.
After
some adjustment, my nan is thriving, she is well, healthy, relaxed and happy. She values her large clean room and to date still talks about the fact that she has her own en suite bathroom.
The manager, deputy and reception manager are approachable, friendly and more importantly, they know what they are doing! They proactively seek support for Nan as and when she needs it.
The newly appointed activities coordinator has begun to secure regular activities and entertainment, which is enjoyed by all. It will be good to see Harlow Hall offer their residents trips out, and I appreciate that this may come into fruition as more residents arrive.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow HallThank you for these kind words. We are pleased to hear how settled your Nan is at Harlow Hall and that she is thriving, relaxed, happy and enjoying the wonderful facilities, especially her en suite bathroom. It's nice to know that the activities programme is enjoyed and with the extra new minibuses Hartford Care have acquired, there will be extra trips out for the residents to enjoy. Once again, we welcome your feedback so thank you for taking the time to write this review and your lovely words will be passed on to the team at Harlow Hall.
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Review from M M (Daughter of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Food is not usually a good mixture. It's not always hot when it's supposed to be, and there aren't usually many choices.
The carers are sometimes left to serve the food.
The entrance and exit are rarely staffed, and visitors have to find a member of staff to let them out or wait for them to answer
the door to get access.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow HallThank you for your feedback; it helps us to continuously improve the service we offer. At Harlow Hall, we have a variety of meals on offer within our four weekly seasonal menus, including vegetarian options and alternatives, snacks, and all-day refreshments in addition to this, a menu which is available within all our dining rooms and bedroom services. Our team works as one, as we have multiple dining areas our team does like to get involved during lunch service and is trained to the same food and dining standards. Our reception team are always on hand to help, and for times they may be away from the desk, we have a call point so any one of our team members can help you. We would like to discuss this in further detail, so please do come and speak to one of our management team members when you are free.
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Review from Beryl C (Wife of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most grateful for everything.
Thank you.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow HallThank you very much for your review. Your kind words will be passed on to the manager and staff at Harlow Hall.
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Review from Louise G (Daughter of Resident) published on 30 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Harlow Hall was brand new when Mum stayed, it's hard to review it at such an early stage, however, I can make the following observations:
It's beautiful inside, the bedroom had never been stayed in, and as such there were some key items not set up and ready for her arrival, but these were swiftly sorted.
The
staff I met were great, special shout out to one staff member who's fab at his job and my mum is particularly difficult!
I don't think there were many activities going on, due to it being so new and I think only 7 or so residents were there when she stayed, so not many staff were needed. I'd like to come back once it's really underway as the facilities have the potential to be amazing.
My mum was in respite there for 2 weeks, I did get asked when I would visit her which I hadn't planned on doing as it was also my respite, they let her call me, this was a bit stressful because she just wanted me to come and get her, so some better distraction techniques would be great.
That all said, I'd definitely come back!
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow HallThank you for your review. We are happy to hear that you are pleased with the facilities and staff at Harlow Hall and that any issues were ironed out very quickly. The activities schedule is in process and will be in full swing very soon. We look forward to seeing you again.
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Review from Elizabeth W (Daughter of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely brilliant service - I don't have to worry about my mum anymore which is lovely.
It's a pleasure to visit as well, very hard-working and friendly team.
Everything is so clean, looks and smells great.
Thank you all.
Reply from Jenni Laffoley, Brand Marketing Manager at Harlow HallWe are so pleased you are happy with the level of care provided to your mum and how much it has put your mind at ease. We are grateful for your kind comments about the home and our hard-working team; we will ensure these comments are passed on to the whole team. Thanks again.
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Review from Betty D (Respite Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Comfortable room. Modern facilities. The communal areas were very nice. Limited outside space. Staff excellent. As there were only eight residents during my two-week stay, facilities were somewhat limited. Also, the food choice was a little limited. As the number of residents increases I am sure this
will much improve.
Reply from Jenni Laffoley, Brand Marketing Manager at Harlow HallWe are pleased you had a pleasant stay with us. Your feedback is important to us, and we take on board your comments regarding the limited facilities and food choices at the point of your stay. We are constantly reviewing our offerings and tailoring our activities and food choices to ensure all residents' personal preferences are catered for. Please feel free to pop in for a visit or a spot of lunch so you can see how we are evolving at Harlow Hall.
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Review from Sandra W (Daughter of Resident) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well looked after home.
All of the residents are well looked after by the wonderful orange and red tops.
Nothing it too much trouble for them.
Reply from Jenni Laffoley, Brand Marketing Manager at Harlow HallThank you for your review; we are so pleased you are happy with the level of care your mother is receiving. We shall pass your comments on to the team at Harlow Hall.
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Review from Elizabeth S (Granddaughter of Resident) published on 2 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Five star quality in every way! My grandma loves her new home! Harlow Hall is luxury living with a homely atmosphere. My grandma is very impressed with the 5-star restaurant-style inclusive meals and the not so tiny interactive tablet keeps her mind stimulated a huge improvement to her usual newspaper
word games at home! Thank you to the Harlow team and keep up the outstanding care!
Reply from Jenni Laffoley, Brand Marketing Manager at Harlow HallWe are delighted to hear how much your grandma loves her new home and is enjoying her food. Thank you for your kind review, the team will be very pleased to receive your comments.
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Review from Norma H (Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came here for three weeks of respite care, but after only two days, I decided I wanted to move in and live here permanently. The staff are all very nice, even though they are run off their feet.
Reply from Jenni Laffoley, Brand Marketing Manager at Harlow HallWe are so pleased you enjoyed your stay so much that you have now joined Harlow Hall permanently; we love having you here with us and so glad we can provide you with all the care you need. Thanks for your review.
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Review from C G (Great-granddaughter of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When coming to the care home, you are always greeted by staff who are always polite and happy. There are always staff around that are always on hand. It’s a very modern home and feels like you are just at home. If you have any questions or queries staff are very good at helping.
Reply from Jenni Laffoley, Brand Marketing Manager at Harlow HallWe are delighted to hear you find Harlow Hall so warm and welcoming, and it feels like home - that is exactly what we set out to achieve when we first opened our doors. Thank you for your comments about our team - we shall ensure they receive your lovely feedback.
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Review from K V (Son of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident and moved in last month. The service from the manager and his team is excellent. Mum really enjoys the meals and especially the fish and chips. The house is beautiful and brand new but very homely.
Reply from Jenni Laffoley, Brand Marketing Manager at Harlow HallThank you for your kind comments, particularly those regarding the manager and his team and how homely Harlow Hall feels - they will be delighted to receive your feedback, and we will ensure our chef knows how much your mother likes the fish and chips.
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Review from Heather A (Daughter of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Harlow Hall is a light, bright, welcoming home. The staff are friendly and always there if you need them. The rooms have their own front door, just like walking into your own home. Each room has an ensuite, TV, safe, and fridge. Mum has only been there a few months but she really enjoys the food and
has even put on a little weight. Overall Mum is very happy and so am I to know she is being well looked after.
Reply from Jenni Laffoley, Brand Marketing Manager at Harlow HallThanks for taking the time to leave a review. We are so pleased you are happy with all the facilities available at Harlow Hall, and we're delighted your mum is enjoying the food and that you can rest a little easier knowing she is in safe hands. Sending best wishes.
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Review from Cheryl T (Daughter of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such an amazing care home. The staff go out of their way and above and beyond what they are expected to do, to make sure that the residents are happy and welcomed. They all have a great sense of humour and are a joy to be around. The food served is of restaurant quality and the chef is lovely. I feel
like Mum is part of one big happy family at Harlow Hall and the staff have made my mum a much happier person than she was before she moved into the care home. The staff have an amazing teamwork ethic but are all so lovely and knowledgeable and nothing seems too much effort for them to do.
Reply from Jenni Laffoley, Brand Marketing Manager at Harlow HallWe are so pleased you feel your mother is part of one big happy family and so much happier now she is living at Harlow Hall - this is music to our ears. Our team will be absolutely delighted with your lovely comments about their knowledge, care and friendliness - thank you for leaving your kind review.
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Review from Nichola W (Daughter of Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Took Mum to view in July with my sister, we were absolutely amazed, looks like a 5-star hotel. Bedrooms have double hospital bed, even a mini fridge. The staff were amazing, we had our fingers crossed she would become a resident, when we found she had been accepted, almost cried, definitely a place
I would like to retire in. Mum is so happy, she has got her life back with new friends and a lovely family feeling, we know Mum is safe and happy.
Reply from Jenni Laffoley, Brand Marketing Manager at Harlow HallThank you for taking the time to leave a review. We are thrilled you rate Harlow Hall so highly and are even more delighted with how well your mum has settled in with us, making new friends and enjoying life again - it's our privilege to care for her.
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Review from Karen P (Daughter of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Harlow Hall is a fantastic care home. The staff are all so friendly and welcoming and happy to help you with any questions or concerns. The care home itself is a beautiful home, and the communal spaces are beautifully decorated and have the most relaxing feel about them. The resident’s rooms are roomy
and comfortable, a bit like a four-star hotel! The food is first class - my mother raves about it. Since my mother has moved into Harlow Hall, she has become so much happier; it’s literally given her a new lease of life! Thank you, Harlow Hall; you have not just helped my mother but also the rest of the family.
Reply from Jenni Laffoley, Brand Marketing Manager at Harlow HallThank you so much for your lovely review. We are delighted you have found our team to be friendly and welcoming, and we're pleased to hear your mother has settled in well with us at Harlow Hall - It's our pleasure to care for her and welcome your family into our home.
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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Harlow Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.860 for Harlow Hall is calculated as follows: ( (475 Excellents x 5) + (48 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 536 Ratings = 4.86
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Harlow Hall is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 10 Mar 2026

Vacancies available. For more information please contact Harlow Hall.

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Awards / Recognitions (9)

Meet the Team (2)

Chris

Chris Ahenkorah

Job Title: Home Manager Joined: 2023

We are very excited by the brand new care home coming to the heart of Aldershot in Summer 2023. It's the first care home to come to Aldershot since 2016, and, with such a central location, we're aiming to play an important role within the local community. As with all our homes, the main objective at Aldershot will be enabling our residents to live their lives to the fullest, carrying on with the interests they love, dining on exquisite meals, and spending time with friends and family.

Emma

Emma Hinks

Job Title: Deputy Manager Joined: 2023

*Description yet to come*

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