
The staff go out of their way and above and beyond what they are expected to doCheryl T(Daughter of Resident/Service User)

The house is beautiful and brand new but very homely.K V(Son of Resident/Service User)


The staff go out of their way and above and beyond what they are expected to doCheryl T(Daughter of Resident/Service User)

The house is beautiful and brand new but very homely.K V(Son of Resident/Service User)


Harlow Hall is part of the Hartford Care portfolio which opened in 2023, centrally located in Aldershot, Hampshire.
This purpose-built home features 66-ensuite bedrooms and is conveniently situated near a range of local amenities, including the Wellington Shopping Centre, supermarkets, a theatre, cinema, library, hotels, restaurants, cafes, pharmacy, train station, health centre and public parks.
The uniquely designed croissant-shaped care home offers personalised residential care, dementia care, respite breaks and day care...
Care Provided by Harlow Hall
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Harlow Hall for full pricing details and T&Cs.
Contact Harlow Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Chris Ahenkorah(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2023
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Harlow Hall Reviews (68)
Harlow Hall has a Review Score of 9.9 (9.910) out of 10, based on 51 reviews in the last 2 years.
Over all time Harlow Hall has 68 reviews.
Five star quality in every way! My grandma loves her new home! Harlow Hall is luxury living with a homely atmosphere. My grandma is very impressed with the 5-star restaurant-style inclusive meals and the not so tiny interactive tablet keeps her mind stimulated a huge improvement to her usual newspaper word games at home! Thank you to the Harlow team and keep up the outstanding care!
We are delighted to hear how much your grandma loves her new home and is enjoying her food. Thank you for your kind review, the team will be very pleased to receive your comments.
I came here for three weeks of respite care, but after only two days, I decided I wanted to move in and live here permanently. The staff are all very nice, even though they are run off their feet.
We are so pleased you enjoyed your stay so much that you have now joined Harlow Hall permanently; we love having you here with us and so glad we can provide you with all the care you need. Thanks for your review.
When coming to the care home, you are always greeted by staff who are always polite and happy. There are always staff around that are always on hand. It’s a very modern home and feels like you are just at home. If you have any questions or queries staff are very good at helping.
We are delighted to hear you find Harlow Hall so warm and welcoming, and it feels like home - that is exactly what we set out to achieve when we first opened our doors. Thank you for your comments about our team - we shall ensure they receive your lovely feedback.
My mother is a resident and moved in last month. The service from the manager and his team is excellent. Mum really enjoys the meals and especially the fish and chips. The house is beautiful and brand new but very homely.
Thank you for your kind comments, particularly those regarding the manager and his team and how homely Harlow Hall feels - they will be delighted to receive your feedback, and we will ensure our chef knows how much your mother likes the fish and chips.
Harlow Hall is a light, bright, welcoming home. The staff are friendly and always there if you need them. The rooms have their own front door, just like walking into your own home. Each room has an ensuite, TV, safe, and fridge. Mum has only been there a few months but she really enjoys the food and has even put on a little weight. Overall Mum is very happy and so am I to know she is being well looked after.
Thanks for taking the time to leave a review. We are so pleased you are happy with all the facilities available at Harlow Hall, and we're delighted your mum is enjoying the food and that you can rest a little easier knowing she is in safe hands. Sending best wishes.
Such an amazing care home. The staff go out of their way and above and beyond what they are expected to do, to make sure that the residents are happy and welcomed. They all have a great sense of humour and are a joy to be around. The food served is of restaurant quality and the chef is lovely. I feel like Mum is part of one big happy family at Harlow Hall and the staff have made my mum a much happier person than she was before she moved into the care home. The staff have an amazing teamwork ethic but are all so lovely and knowledgeable and nothing seems too much effort for them to do.
We are so pleased you feel your mother is part of one big happy family and so much happier now she is living at Harlow Hall - this is music to our ears. Our team will be absolutely delighted with your lovely comments about their knowledge, care and friendliness - thank you for leaving your kind review.
Took Mum to view in July with my sister, we were absolutely amazed, looks like a 5-star hotel. Bedrooms have double hospital bed, even a mini fridge. The staff were amazing, we had our fingers crossed she would become a resident, when we found she had been accepted, almost cried, definitely a place I would like to retire in. Mum is so happy, she has got her life back with new friends and a lovely family feeling, we know Mum is safe and happy.
Thank you for taking the time to leave a review. We are thrilled you rate Harlow Hall so highly and are even more delighted with how well your mum has settled in with us, making new friends and enjoying life again - it's our privilege to care for her.
Harlow Hall is a fantastic care home. The staff are all so friendly and welcoming and happy to help you with any questions or concerns. The care home itself is a beautiful home, and the communal spaces are beautifully decorated and have the most relaxing feel about them. The resident’s rooms are roomy and comfortable, a bit like a four-star hotel! The food is first class - my mother raves about it. Since my mother has moved into Harlow Hall, she has become so much happier; it’s literally given her a new lease of life! Thank you, Harlow Hall; you have not just helped my mother but also the rest of the family.
Thank you so much for your lovely review. We are delighted you have found our team to be friendly and welcoming, and we're pleased to hear your mother has settled in well with us at Harlow Hall - It's our pleasure to care for her and welcome your family into our home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 February 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Harlow Hall.
There are no upcoming events for Harlow Hall.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Harlow Hall.
Meet the Team (2)

We are very excited by the brand new care home coming to the heart of Aldershot in Summer 2023. It's the first care home to come to Aldershot since 2016, and, with such a central location, we're aiming to play an important role within the local community. As with all our homes, the main objective at Aldershot will be enabling our residents to live their lives to the fullest, carrying on with the interests they love, dining on exquisite meals, and spending time with friends and family.

*Description yet to come*
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harlow Hall to verify any information. View our terms and conditions. Harlow Hall has an Enhanced Service -more info.