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Harlow Hall

1 Ordnance Road, Aldershot, Hampshire GU11 1TW
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The staff go out of their way and above and beyond what they are expected to doCheryl T(Daughter of Resident/Service User)
Harlow Hall, Aldershot
The house is beautiful and brand new but very homely.K V(Son of Resident/Service User)
Harlow Hall, Aldershot
Harlow Hall, Aldershot

Harlow Hall is part of the Hartford Care portfolio which opened in 2023, centrally located in Aldershot, Hampshire.

This purpose-built home features 66-ensuite bedrooms and is conveniently situated near a range of local amenities, including the Wellington Shopping Centre, supermarkets, a theatre, cinema, library, hotels, restaurants, cafes, pharmacy, train station, health centre and public parks.

The uniquely designed croissant-shaped care home offers personalised residential care, dementia care, respite breaks and day care...  

Care Provided by Harlow Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,550From £1,550
Residential Dementia CareFrom £1,550From £1,550

Contact Harlow Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Chris Ahenkorah(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Harlow Hall Reviews (68)

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9.9

Harlow Hall has a Review Score of 9.9 (9.910) out of 10, based on 51 reviews in the last 2 years. Over all time Harlow Hall has 68 reviews.

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Showing 68 reviews matching selected criteria
Review from Elizabeth S (Granddaughter of Resident) published on 2 November 2023 Submitted via Website
Overall Experience

Five star quality in every way! My grandma loves her new home! Harlow Hall is luxury living with a homely atmosphere. My grandma is very impressed with the 5-star restaurant-style inclusive meals and the not so tiny interactive tablet keeps her mind stimulated a huge improvement to her usual newspaper word games at home! Thank you to the Harlow team and keep up the outstanding care!

Reply from Jenni Laffoley, Brand Marketing Manager at Harlow Hall

We are delighted to hear how much your grandma loves her new home and is enjoying her food. Thank you for your kind review, the team will be very pleased to receive your comments.

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Review from Norma H (Resident / Service User) published on 1 November 2023 Submitted via Postal Card
Overall Experience

I came here for three weeks of respite care, but after only two days, I decided I wanted to move in and live here permanently. The staff are all very nice, even though they are run off their feet.

Reply from Jenni Laffoley, Brand Marketing Manager at Harlow Hall

We are so pleased you enjoyed your stay so much that you have now joined Harlow Hall permanently; we love having you here with us and so glad we can provide you with all the care you need. Thanks for your review.

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Review from C G (Great-granddaughter of Resident) published on 25 October 2023 Submitted via Website
Overall Experience

When coming to the care home, you are always greeted by staff who are always polite and happy. There are always staff around that are always on hand. It’s a very modern home and feels like you are just at home. If you have any questions or queries staff are very good at helping.

Reply from Jenni Laffoley, Brand Marketing Manager at Harlow Hall

We are delighted to hear you find Harlow Hall so warm and welcoming, and it feels like home - that is exactly what we set out to achieve when we first opened our doors. Thank you for your comments about our team - we shall ensure they receive your lovely feedback.

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Review from K V (Son of Resident) published on 24 October 2023 Submitted via Website
Overall Experience

My mother is a resident and moved in last month. The service from the manager and his team is excellent. Mum really enjoys the meals and especially the fish and chips. The house is beautiful and brand new but very homely.

Reply from Jenni Laffoley, Brand Marketing Manager at Harlow Hall

Thank you for your kind comments, particularly those regarding the manager and his team and how homely Harlow Hall feels - they will be delighted to receive your feedback, and we will ensure our chef knows how much your mother likes the fish and chips.

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Review from Heather A (Daughter of Resident) published on 24 October 2023 Submitted via Website
Overall Experience

Harlow Hall is a light, bright, welcoming home. The staff are friendly and always there if you need them. The rooms have their own front door, just like walking into your own home. Each room has an ensuite, TV, safe, and fridge. Mum has only been there a few months but she really enjoys the food and has even put on a little weight. Overall Mum is very happy and so am I to know she is being well looked after.

Reply from Jenni Laffoley, Brand Marketing Manager at Harlow Hall

Thanks for taking the time to leave a review. We are so pleased you are happy with all the facilities available at Harlow Hall, and we're delighted your mum is enjoying the food and that you can rest a little easier knowing she is in safe hands. Sending best wishes.

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Review from Cheryl T (Daughter of Resident) published on 24 October 2023 Submitted via Website
Overall Experience

Such an amazing care home. The staff go out of their way and above and beyond what they are expected to do, to make sure that the residents are happy and welcomed. They all have a great sense of humour and are a joy to be around. The food served is of restaurant quality and the chef is lovely. I feel like Mum is part of one big happy family at Harlow Hall and the staff have made my mum a much happier person than she was before she moved into the care home. The staff have an amazing teamwork ethic but are all so lovely and knowledgeable and nothing seems too much effort for them to do.

Reply from Jenni Laffoley, Brand Marketing Manager at Harlow Hall

We are so pleased you feel your mother is part of one big happy family and so much happier now she is living at Harlow Hall - this is music to our ears. Our team will be absolutely delighted with your lovely comments about their knowledge, care and friendliness - thank you for leaving your kind review.

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Review from Nichola W (Daughter of Resident) published on 11 October 2023 Submitted via Website
Overall Experience

Took Mum to view in July with my sister, we were absolutely amazed, looks like a 5-star hotel. Bedrooms have double hospital bed, even a mini fridge. The staff were amazing, we had our fingers crossed she would become a resident, when we found she had been accepted, almost cried, definitely a place I would like to retire in. Mum is so happy, she has got her life back with new friends and a lovely family feeling, we know Mum is safe and happy.

Reply from Jenni Laffoley, Brand Marketing Manager at Harlow Hall

Thank you for taking the time to leave a review. We are thrilled you rate Harlow Hall so highly and are even more delighted with how well your mum has settled in with us, making new friends and enjoying life again - it's our privilege to care for her.

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Review from Karen P (Daughter of Resident) published on 25 September 2023 Submitted via Website
Overall Experience

Harlow Hall is a fantastic care home. The staff are all so friendly and welcoming and happy to help you with any questions or concerns. The care home itself is a beautiful home, and the communal spaces are beautifully decorated and have the most relaxing feel about them. The resident’s rooms are roomy and comfortable, a bit like a four-star hotel! The food is first class - my mother raves about it. Since my mother has moved into Harlow Hall, she has become so much happier; it’s literally given her a new lease of life! Thank you, Harlow Hall; you have not just helped my mother but also the rest of the family.

Reply from Jenni Laffoley, Brand Marketing Manager at Harlow Hall

Thank you so much for your lovely review. We are delighted you have found our team to be friendly and welcoming, and we're pleased to hear your mother has settled in well with us at Harlow Hall - It's our pleasure to care for her and welcome your family into our home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 February 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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Awards / Recognitions (9)

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Meet the Team (2)

Chris Ahenkorah
Chris AhenkorahJob Title:Home ManagerJoined: 2023

We are very excited by the brand new care home coming to the heart of Aldershot in Summer 2023. It's the first care home to come to Aldershot since 2016, and, with such a central location, we're aiming to play an important role within the local community. As with all our homes, the main objective at Aldershot will be enabling our residents to live their lives to the fullest, carrying on with the interests they love, dining on exquisite meals, and spending time with friends and family.

Emma Hinks
Emma HinksJob Title:Deputy ManagerJoined: 2023

*Description yet to come*

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