Harlow Hall

1 Ordnance Road, Aldershot GU11 1TW
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9.9 62 Reviews
  • Harlow Hall, Aldershot
Harlow Hall is part of the Hartford Care portfolio which opened in 2023, centrally located in Aldershot, Hampshire.

This purpose-built home features 66-ensuite bedrooms and is conveniently situated near a range of local amenities, including the Wellington Shopping Centre, supermarkets, a theatre, cinema, library, hotels, restaurants, cafes, pharmacy, train station, health centre and public parks.

The uniquely designed croissant-shaped care home offers personalised residential care, dementia care, respite breaks and day care across three floors. Harlow Hall combines a luxurious feel with a warm, welcoming, home-like atmosphere. Their dedicated team ensures that residents not only receive excellent care but also feel happy, safe and content.

With a diverse programme of activities, entertainment, and outings, Harlow Hall offers something to suit everyone's taste and interests.
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Care Provided by Harlow Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550

Special offer - for limited time only.
Receive up to £500 off per week for your first 8 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.

These prices are only a guideline, please contact Harlow Hall to find out the exact price for your requirements.

Contact Harlow Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Harlow Hall to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Chris Ahenkorah (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Harlow Hall Reviews (62)

9.9

Harlow Hall has a Review Score of 9.9 (9.866) out of 10, based on 48 reviews in the last 2 years.
Over all time Harlow Hall has 62 reviews.

Overall Experience
  • 55
  • 7
  • 0
  • 0
  • 0
Date Published
  • 62
  • 13
  • 32
  • 48
  • 14
Reviewer Connection to Harlow Hall
  • 33
  • 9
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 62, showing 61-62
Review from Nichola W (Daughter of Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Took Mum to view in July with my sister, we were absolutely amazed, looks like a 5-star hotel. Bedrooms have double hospital bed, even a mini fridge. The staff were amazing, we had our fingers crossed she would become a resident, when we found she had been accepted, almost cried, definitely a place
I would like to retire in. Mum is so happy, she has got her life back with new friends and a lovely family feeling, we know Mum is safe and happy.
Reply from Jenni Laffoley, Brand Marketing Manager at Harlow HallThank you for taking the time to leave a review. We are thrilled you rate Harlow Hall so highly and are even more delighted with how well your mum has settled in with us, making new friends and enjoying life again - it's our privilege to care for her.
  • Facilities
  • Care / Support
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  • Treated with Dignity
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  • Value for Money
Review from Karen P (Daughter of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Harlow Hall is a fantastic care home. The staff are all so friendly and welcoming and happy to help you with any questions or concerns. The care home itself is a beautiful home, and the communal spaces are beautifully decorated and have the most relaxing feel about them. The resident’s rooms are roomy
and comfortable, a bit like a four-star hotel! The food is first class - my mother raves about it. Since my mother has moved into Harlow Hall, she has become so much happier; it’s literally given her a new lease of life! Thank you, Harlow Hall; you have not just helped my mother but also the rest of the family.
Reply from Jenni Laffoley, Brand Marketing Manager at Harlow HallThank you so much for your lovely review. We are delighted you have found our team to be friendly and welcoming, and we're pleased to hear your mother has settled in well with us at Harlow Hall - It's our pleasure to care for her and welcome your family into our home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Harlow Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.866 for Harlow Hall is calculated as follows: ( (499 Excellents x 5) + (48 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 560 Ratings = 4.866
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Harlow Hall is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 10 Mar 2026

Vacancies available. For more information please contact Harlow Hall.

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Awards / Recognitions (9)

Meet the Team (2)

Chris

Chris Ahenkorah

Job Title: Home Manager Joined: 2023

We are very excited by the brand new care home coming to the heart of Aldershot in Summer 2023. It's the first care home to come to Aldershot since 2016, and, with such a central location, we're aiming to play an important role within the local community. As with all our homes, the main objective at Aldershot will be enabling our residents to live their lives to the fullest, carrying on with the interests they love, dining on exquisite meals, and spending time with friends and family.

Emma

Emma Hinks

Job Title: Deputy Manager Joined: 2023

*Description yet to come*

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harlow Hall to verify any information. View our terms and conditions. Harlow Hall has an Enhanced Service - more info.