Harlow Hall

1 Ordnance Road, Aldershot GU11 1TW
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9.9 52 Reviews
  • Harlow Hall, Aldershot
Harlow Hall is part of the Hartford Care portfolio which opened in 2023, centrally located in Aldershot, Hampshire.

This purpose-built home features 66-ensuite bedrooms and is conveniently situated near a range of local amenities, including the Wellington Shopping Centre, supermarkets, a theatre, cinema, library, hotels, restaurants, cafes, pharmacy, train station, health centre and public parks.

The uniquely designed croissant-shaped care home offers personalised residential care, dementia care, respite breaks and day care across three floors. Harlow Hall combines a luxurious feel with a warm, welcoming, home-like atmosphere. Their dedicated team ensures that residents not only receive excellent care but also feel happy, safe and content.

With a diverse programme of activities, entertainment, and outings, Harlow Hall offers something to suit everyone's taste and interests.
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Care Provided by Harlow Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1425
  • Self-Funded Residential Dementia Care: from £1425
  • RESPITE Self-Funded Residential Care: from £1425
  • RESPITE Self-Funded Residential Dementia Care: from £1425

Special offer - for limited time only.
Receive up to £500 off per week for your first 8 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.

These prices are only a guideline, please contact Harlow Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Chris Ahenkorah (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Harlow Hall Reviews (52)

9.9

Harlow Hall has a Review Score of 9.9 (9.850) out of 10, based on 46 reviews in the last 2 years.
Over all time Harlow Hall has 52 reviews.

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Reviewer Connection to Harlow Hall
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Total of 52, showing 21-40
Review from Anne M (Friend of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so pleased to have found Harlow Hall for
our elderly friend. She had been in hospital after having had a fall and was unable to go back to living on her own. She seems to have settled in well and enjoys taking part in some of the activities put on most days. It is lovely to see her happy and
looking so well. All the staff are friendly and happy to help out if we have any questions. We are fortunate to have found Harlow Hall for our friend and hope that she continues to enjoy life within this friendly community. Thank you to all for making this happen.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you for taking the time to write this review. We are happy to know how well your friend has settled in to Harlow Hall and is looking happy and well. It is nice to hear how she is joining in with…read more
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Review from J M (Daughter of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came for respite and stayed. There is so much to do, and the care and support for residents is amazing.
From the moment you walk in and are greeted at reception the atmosphere is friendly and welcoming.
So glad I found Harlow hall for mum.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you for taking the time to write this review. We are so pleased to hear that, after initially only moving in for a short time that after experiencing the care and support given to all the…read more
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Review from Adrian C (Nephew of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my uncle needed full-time care, I felt guilty as I toured various homes, finding many unwelcoming. Initially, I dismissed Harlow Hall, thinking it was beyond our budget. However, I was pleasantly surprised by its affordability. Visiting the home, I found it exceeded my expectations, resembling
a five-star hotel with 24-hour care.
The admissions process was seamless and respectful, easing my concerns. Now, five weeks into his stay, my uncle is happily settling in, enjoying activities and companionship. Each visit feels like stepping into a warm, welcoming home.
I wholeheartedly recommend Harlow Hall for anyone seeking residential or dementia care for a loved one. It truly embodies care and compassion.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you for taking the time to write this review. We are pleased to know that the process of your uncle moving to Harlow Hall was made very easy for you during what must have been a difficult…read more
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Review from Maureen D (Respite Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just had my first experience of respite care and I found the home to be spacious, very comfortable and the staff warm and friendly. I am looking forward to my further stays in February and May.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you for taking the time to write this review. It is lovely to hear that your experience at Harlow Hall was a positive one and you enjoyed your stay. We will pass on your kind words to the team…read more
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Review from Sarah W (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum never wanted to go into a home, but within 2 days at being in Harlow Hall she loved it and didn't want to leave. She calls it a hotel with all the staff amazingly kind and helpful.
The amenities are great, cinema room, cafe/bar, salon and garden everything she could wish for. My family and I now
feel she is safe and looked after which is all we ask for.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
Thank you for taking the time to write this review. It is wonderful to hear that your mum is happy and settled at Harlow Hall and is enjoying and making use of all the amenities. We are also really…read more
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Review from Diane C (Daughter of Resident) published on 3 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is still quite new to Harlow Hall but seems to be settling in, all staff have been very welcoming and very friendly and always very polite. They have helped Dad to find friendship and the support and company that he was desperately looking for. The meals are plentiful and beautifully made with
snacks if wanted the home is warm and homely with plenty of space to wander around and Dad is now enjoying taking part in the many activities offered daily which is lovely to see. I have visited at different times of the day and have always seen staff sitting with residents chatting and supporting.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow Hall
It is lovely to know how well your dad is settling in at Harlow Hall and has made friends. It's great that, as a family, you can rest assured that he is being well supported and cared for and that you…read more
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Review from Mark D (Son of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and dad moved into Harlow Hall from hospital in mid November and absolutely loved it there.
The facilities are excellent, it's like a 5 star hotel.
Mum and dad love the food and enjoy joining in with all the different activities that are put on.
The staff are so lovely they can't do enough
for them, nothing is to much trouble.
It's a pleasure visiting them and I always leave Harlow Hall with a smile on my face knowing that they are well looked after, safe and happy.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you for taking the time to write this review. Its great to hear how well your mum and dad have settled in to Harlow Hall. It is also wonderful to hear how they are enjoying the home cooked meals…read more
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Review from Jenny C (Daughter of Resident) published on 20 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Harlow Hall four weeks ago and has settled in very quickly. The staff are helpful and kind and the home is modern, spacious and very well designed. The food is excellent and there is a friendly, welcoming atmosphere with lots going on. The large carpark and flexible visiting times make
it easy for mum's family and friends to visit. Mum is very happy at Harlow Hall.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you for taking the time to write this review. It is wonderful to hear how well your mum has settled into Harlow Hall and how happy she is with the facilities in the home. Across Hartford Care we…read more
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Review from Melvyn G (Cousin of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin was discharged from hospital into Harlow Hall and the transition was handled very quickly and efficiently by the manager with very little input from us. All of the staff are very pleasant and helpful and have helped my cousin settle in very quickly, even if he is a little confused as to where
he is.
It's great to have the peace of mind knowing that he is safe and being well looked after in a nice light, airy and modern friendly environment.
I hope that he will soon have the confidence to join in with the many activities organised for the residents.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Harlow Hall
Firstly, I would like to thank you for taking the time to write such a lovely review, we are thrilled to hear your cousin has settled in so well to Harlow Hall. We have dedicated and trained staff to…read more
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Review from B W (Partner of Resident) published on 21 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The move into Harlow Hall went very well. My partner seems settled and happy. The manager and all the staff are very nice and helpful. I do feel the laundering could do with a bit more care. Harlow Hall is a very nice environment, very bright and cheerful.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you for taking the time to write this review. It is great to hear how settled and happy your partner is at Harlow Hall and that you are finding the staff friendly and helpful. We will pass on…read more
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Review from Rebecca B (Daughter of Resident) published on 21 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been here since mid September and I can't tell you how happy we are. We know he's safe and well looked after. The staff care about the residents and are very helpful and know the residents really well. They have activities every day and the food always looks delicious.
For me, the best
bit of writing this review is that my dad has told me that he finds everyone very nice and says the food is lovely and we know he is safe and well looked after.
The facilities and decor are very modern, as they opened a year ago, and this is great for the residents - it's light and airy. Rooms are very well furnished, with fridge, wet room, bed is bigger than a single and apparently comfy, I'm told by my dad. The building is kept clean and always smells nice.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you for taking the time to write these lovely words. It is great to hear how happy your dad is and that he feels supported by the team at Harlow Hall and he is especially enjoying the homecooked…read more
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Review from S H (Friend of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Auntie is very happy, she is the oldest resident and is treated with care and respect.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you for taking the time to write this review. It is wonderful to hear how happy your Aunt is at Harlow Hall and you are happy with the care, support and respect she receives from the team. We…read more
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Review from L A (Daughter of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is extremely happy at Harlow Hall. It has a lovely atmosphere, the staff are very friendly and helpful. There are always things going on. Today was a summer fun day. Lots of people visiting and staff staying after shift finished. Bouncy castle for children, a singer and barbeque. A lovely
day all around.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you for these kind words. It is great to hear how happy your mother is at Harlow Hall and you are happy with the care and support offered by the helpful, friendly team. We are pleased that your…read more
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Review from J B (Friend of Resident) published on 12 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot praise Harlow Hall enough for making my friends transition into the home for a day a week so easy and comforting. The lady showed my mother-in-law and myself around, what a great home, clean and comfortable full of amenities, even a film room. My friend has settled well, this is down to the kind
and pleasant staff. They are very caring and professional. He has got to know his surroundings and the staff now and goes to the home every week without an issue. This was a great concern for us as he never does anything without his wife. This has been a great respite for his wife and has made it easier to cope the rest of the week with him, he has Alzheimer's and forgets who she is and how to process things. Again I cannot praise Harlow Hall enough for their care and the welcome they gave to him.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you for taking the time to write this review. It is wonderful to hear how your friend is enjoying his visits to Harlow Hall and that the transition to do this was made so much easier by the…read more
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Review from S W (Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy here, nothing more to say.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you for taking the time to write this review. It is wonderful to hear how happy you are at Harlow Hall and we will pass on these kind words to the team.
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Review from Steven L (Son of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother initially stayed for one month's respite and settled in well to the home. She was welcomed and we felt comfortable leaving her for the first time. She became a full-time resident the following month.
We have been concerned about staffing levels at times and cleaning of the resident's bedroom/en
suite bathrooms and laundering of clothes is poor. Despite names on clothing, my mother is often in other residents' clothing and vice versa. Clothing is often creased and un-ironed. This upsets us as a family as my mother took great pride in her appearance and we know she would be upset.
Food is on the whole excellent when the full-time chef is working.
The activities member of staff is excellent and obviously cares for the wellbeing of all the residents depending on their abilities in a very professional manner. She often takes time to paint my mother's nails which I know Mum loves. Care overall is satisfactory.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
At Hartford Care we welcome feedback so thank you for taking the time to write this review. We will pass on your kind words to the activities coordinator and chef at Harlow Hall who we are sure will…read more
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Review from C B (Wife of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beautiful home, with very friendly staff, very welcoming environment and great facilities. Everywhere is kept to a very high standard and my husband enjoyed his first visit there telling me how good the food was. Overall excellent.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you for taking the time to write this review. At Harlow Hall we are pleased to hear how happy you are with the facilities, that the team are friendly and welcoming and how your husband enjoyed…read more
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Review from Laura G (Granddaughter of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan became a permanent resident of Harlow Hall in November 2023. When she arrived, she was the 8th resident.
Harlow Hall, in terms of facilities and compared with care homes in the immediate area is ahead by miles. The cinema, sky bar and multiple-use spaces are impressive and well-utilised.
After
some adjustment, my nan is thriving, she is well, healthy, relaxed and happy. She values her large clean room and to date still talks about the fact that she has her own en suite bathroom.
The manager, deputy and reception manager are approachable, friendly and more importantly, they know what they are doing! They proactively seek support for Nan as and when she needs it.
The newly appointed activities coordinator has begun to secure regular activities and entertainment, which is enjoyed by all. It will be good to see Harlow Hall offer their residents trips out, and I appreciate that this may come into fruition as more residents arrive.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you for these kind words. We are pleased to hear how settled your Nan is at Harlow Hall and that she is thriving, relaxed, happy and enjoying the wonderful facilities, especially her en suite…read more
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Review from M M (Daughter of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Food is not usually a good mixture. It's not always hot when it's supposed to be, and there aren't usually many choices.
The carers are sometimes left to serve the food.
The entrance and exit are rarely staffed, and visitors have to find a member of staff to let them out or wait for them to answer
the door to get access.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you for your feedback; it helps us to continuously improve the service we offer. At Harlow Hall, we have a variety of meals on offer within our four weekly seasonal menus, including vegetarian…read more
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Review from Beryl C (Wife of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most grateful for everything.
Thank you.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall
Thank you very much for your review. Your kind words will be passed on to the manager and staff at Harlow Hall.
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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Harlow Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Harlow Hall is calculated as follows: ( (474 Excellents x 5) + (50 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 539 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Harlow Hall is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 20 Oct 2025

Vacancies available. For more information please contact Harlow Hall.

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Awards / Recognitions (9)

Meet the Team (2)

Chris

Chris Ahenkorah

Job Title: Home Manager Joined: 2023

We are very excited by the brand new care home coming to the heart of Aldershot in Summer 2023. It's the first care home to come to Aldershot since 2016, and, with such a central location, we're aiming to play an important role within the local community. As with all our homes, the main objective at Aldershot will be enabling our residents to live their lives to the fullest, carrying on with the interests they love, dining on exquisite meals, and spending time with friends and family.

Emma

Emma Hinks

Job Title: Deputy Manager Joined: 2023

*Description yet to come*

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