Harlow Hall

1 Ordnance Road, Aldershot GU11 1TW
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9.8 34 Reviews
  • Harlow Hall, Aldershot
Harlow Hall is part of the Hartford Care portfolio which opened in 2023, centrally located in Aldershot, Hampshire.

This purpose-built home features 66-ensuite bedrooms and is conveniently situated near a range of local amenities, including the Wellington Shopping Centre, supermarkets, a theatre, cinema, library, hotels, restaurants, cafes, pharmacy, train station, health centre and public parks.

The uniquely designed croissant-shaped care home offers personalised residential care, dementia care, respite breaks and day care across three floors. Harlow Hall combines a luxurious feel with a warm, welcoming, home-like atmosphere. Their dedicated team ensures that residents not only receive excellent care but also feel happy, safe and content.

With a diverse programme of activities, entertainment, and outings, Harlow Hall offers something to suit everyone's taste and interests.

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Care Provided by Harlow Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Chris Ahenkorah (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Harlow Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350

  • Special offer - for a limited time only.
    Receive up to £200 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact Harlow Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Harlow Hall Reviews (34)

Total of 34, showing 21-34
9.8

Harlow Hall has a Review Score of 9.8 (9.826) out of 10, based on 34 reviews in the last 2 years. Over all time Harlow Hall has 34 reviews.

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Review from M M (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Food is not usually a good mixture. It's not always hot when it's supposed to be, and there aren't usually many choices.
The carers are sometimes left to serve the food.
The entrance and exit are rarely staffed, and visitors have to find a member of staff to let them out or wait for them to answer
the door to get access.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall

Thank you for your feedback; it helps us to continuously improve the service we offer. At Harlow Hall, we have a variety of meals on offer within our four weekly seasonal menus, including vegetarian options and alternatives, snacks, and all-day refreshments in addition to this, a menu which is available within all our dining rooms and bedroom services. Our team works as one, as we have multiple dining areas our team does like to get involved during lunch service and is trained to the same food and dining standards. Our reception team are always on hand to help, and for times they may be away from the desk, we have a call point so any one of our team members can help you. We would like to discuss this in further detail, so please do come and speak to one of our management team members when you are free.


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Review from Beryl C (Wife of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most grateful for everything.
Thank you.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall

Thank you very much for your review. Your kind words will be passed on to the manager and staff at Harlow Hall.


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Review from Louise G (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Harlow Hall was brand new when Mum stayed, it's hard to review it at such an early stage, however, I can make the following observations:
It's beautiful inside, the bedroom had never been stayed in, and as such there were some key items not set up and ready for her arrival, but these were swiftly sorted.
The
staff I met were great, special shout out to one staff member who's fab at his job and my mum is particularly difficult!
I don't think there were many activities going on, due to it being so new and I think only 7 or so residents were there when she stayed, so not many staff were needed. I'd like to come back once it's really underway as the facilities have the potential to be amazing.
My mum was in respite there for 2 weeks, I did get asked when I would visit her which I hadn't planned on doing as it was also my respite, they let her call me, this was a bit stressful because she just wanted me to come and get her, so some better distraction techniques would be great.
That all said, I'd definitely come back!

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow Hall

Thank you for your review. We are happy to hear that you are pleased with the facilities and staff at Harlow Hall and that any issues were ironed out very quickly. The activities schedule is in process and will be in full swing very soon. We look forward to seeing you again.


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Review from Elizabeth W (Daughter of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant service - I don't have to worry about my mum anymore which is lovely.
It's a pleasure to visit as well, very hard-working and friendly team.
Everything is so clean, looks and smells great.
Thank you all.

Reply from Jenni Laffoley, Brand Marketing Manager at Harlow Hall

We are so pleased you are happy with the level of care provided to your mum and how much it has put your mind at ease. We are grateful for your kind comments about the home and our hard-working team; we will ensure these comments are passed on to the whole team. Thanks again.


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Review from Betty D (Respite Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable room. Modern facilities. The communal areas were very nice. Limited outside space. Staff excellent. As there were only eight residents during my two-week stay, facilities were somewhat limited. Also, the food choice was a little limited. As the number of residents increases I am sure this
will much improve.

Reply from Jenni Laffoley, Brand Marketing Manager at Harlow Hall

We are pleased you had a pleasant stay with us. Your feedback is important to us, and we take on board your comments regarding the limited facilities and food choices at the point of your stay. We are constantly reviewing our offerings and tailoring our activities and food choices to ensure all residents' personal preferences are catered for. Please feel free to pop in for a visit or a spot of lunch so you can see how we are evolving at Harlow Hall.


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Review from Sandra W (Daughter of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well looked after home.
All of the residents are well looked after by the wonderful orange and red tops.
Nothing it too much trouble for them.

Reply from Jenni Laffoley, Brand Marketing Manager at Harlow Hall

Thank you for your review; we are so pleased you are happy with the level of care your mother is receiving. We shall pass your comments on to the team at Harlow Hall.


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Review from Elizabeth S (Granddaughter of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Five star quality in every way! My grandma loves her new home! Harlow Hall is luxury living with a homely atmosphere. My grandma is very impressed with the 5-star restaurant-style inclusive meals and the not so tiny interactive tablet keeps her mind stimulated a huge improvement to her usual newspaper
word games at home! Thank you to the Harlow team and keep up the outstanding care!

Reply from Jenni Laffoley, Brand Marketing Manager at Harlow Hall

We are delighted to hear how much your grandma loves her new home and is enjoying her food. Thank you for your kind review, the team will be very pleased to receive your comments.


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Review from Norma H (Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here for three weeks of respite care, but after only two days, I decided I wanted to move in and live here permanently. The staff are all very nice, even though they are run off their feet.

Reply from Jenni Laffoley, Brand Marketing Manager at Harlow Hall

We are so pleased you enjoyed your stay so much that you have now joined Harlow Hall permanently; we love having you here with us and so glad we can provide you with all the care you need. Thanks for your review.


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Review from C G (Great-granddaughter of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When coming to the care home, you are always greeted by staff who are always polite and happy. There are always staff around that are always on hand. It’s a very modern home and feels like you are just at home. If you have any questions or queries staff are very good at helping.

Reply from Jenni Laffoley, Brand Marketing Manager at Harlow Hall

We are delighted to hear you find Harlow Hall so warm and welcoming, and it feels like home - that is exactly what we set out to achieve when we first opened our doors. Thank you for your comments about our team - we shall ensure they receive your lovely feedback.


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Review from K V (Son of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident and moved in last month. The service from the manager and his team is excellent. Mum really enjoys the meals and especially the fish and chips. The house is beautiful and brand new but very homely.

Reply from Jenni Laffoley, Brand Marketing Manager at Harlow Hall

Thank you for your kind comments, particularly those regarding the manager and his team and how homely Harlow Hall feels - they will be delighted to receive your feedback, and we will ensure our chef knows how much your mother likes the fish and chips.


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Review from Heather A (Daughter of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harlow Hall is a light, bright, welcoming home. The staff are friendly and always there if you need them. The rooms have their own front door, just like walking into your own home. Each room has an ensuite, TV, safe, and fridge. Mum has only been there a few months but she really enjoys the food and
has even put on a little weight. Overall Mum is very happy and so am I to know she is being well looked after.

Reply from Jenni Laffoley, Brand Marketing Manager at Harlow Hall

Thanks for taking the time to leave a review. We are so pleased you are happy with all the facilities available at Harlow Hall, and we're delighted your mum is enjoying the food and that you can rest a little easier knowing she is in safe hands. Sending best wishes.


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Review from Cheryl T (Daughter of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such an amazing care home. The staff go out of their way and above and beyond what they are expected to do, to make sure that the residents are happy and welcomed. They all have a great sense of humour and are a joy to be around. The food served is of restaurant quality and the chef is lovely. I feel
like Mum is part of one big happy family at Harlow Hall and the staff have made my mum a much happier person than she was before she moved into the care home. The staff have an amazing teamwork ethic but are all so lovely and knowledgeable and nothing seems too much effort for them to do.

Reply from Jenni Laffoley, Brand Marketing Manager at Harlow Hall

We are so pleased you feel your mother is part of one big happy family and so much happier now she is living at Harlow Hall - this is music to our ears. Our team will be absolutely delighted with your lovely comments about their knowledge, care and friendliness - thank you for leaving your kind review.


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Review from Nichola W (Daughter of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Took Mum to view in July with my sister, we were absolutely amazed, looks like a 5-star hotel. Bedrooms have double hospital bed, even a mini fridge. The staff were amazing, we had our fingers crossed she would become a resident, when we found she had been accepted, almost cried, definitely a place
I would like to retire in. Mum is so happy, she has got her life back with new friends and a lovely family feeling, we know Mum is safe and happy.

Reply from Jenni Laffoley, Brand Marketing Manager at Harlow Hall

Thank you for taking the time to leave a review. We are thrilled you rate Harlow Hall so highly and are even more delighted with how well your mum has settled in with us, making new friends and enjoying life again - it's our privilege to care for her.


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Review from Karen P (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harlow Hall is a fantastic care home. The staff are all so friendly and welcoming and happy to help you with any questions or concerns. The care home itself is a beautiful home, and the communal spaces are beautifully decorated and have the most relaxing feel about them. The resident’s rooms are roomy
and comfortable, a bit like a four-star hotel! The food is first class - my mother raves about it. Since my mother has moved into Harlow Hall, she has become so much happier; it’s literally given her a new lease of life! Thank you, Harlow Hall; you have not just helped my mother but also the rest of the family.

Reply from Jenni Laffoley, Brand Marketing Manager at Harlow Hall

Thank you so much for your lovely review. We are delighted you have found our team to be friendly and welcoming, and we're pleased to hear your mother has settled in well with us at Harlow Hall - It's our pleasure to care for her and welcome your family into our home.


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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Harlow Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.826 for Harlow Hall is calculated as follows: ( (343 Excellents x 5) + (40 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 397 Ratings = 4.826

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harlow Hall is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

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Meet the Team (2)

Chris

Chris Ahenkorah

Job Title: Home Manager

Joined: 2023

We are very excited by the brand new care home coming to the heart of Aldershot in Summer 2023. It's the first care home to come to Aldershot since 2016, and, with such a central location, we're aiming to play an important role within the local community. As with all our homes, the main objective at Aldershot will be enabling our residents to live their lives to the fullest, carrying on with the interests they love, dining on exquisite meals, and spending time with friends and family.


Emma

Emma Hinks

Job Title: Deputy Manager

Joined: 2023

*Description yet to come*