
The staff go out of their way and above and beyond what they are expected to doCheryl T(Daughter of Resident/Service User)

The house is beautiful and brand new but very homely.K V(Son of Resident/Service User)


The staff go out of their way and above and beyond what they are expected to doCheryl T(Daughter of Resident/Service User)

The house is beautiful and brand new but very homely.K V(Son of Resident/Service User)


Harlow Hall is part of the Hartford Care portfolio which opened in 2023, centrally located in Aldershot, Hampshire.
This purpose-built home features 66-ensuite bedrooms and is conveniently situated near a range of local amenities, including the Wellington Shopping Centre, supermarkets, a theatre, cinema, library, hotels, restaurants, cafes, pharmacy, train station, health centre and public parks.
The uniquely designed croissant-shaped care home offers personalised residential care, dementia care, respite breaks and day care...
Care Provided by Harlow Hall
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Harlow Hall for full pricing details and T&Cs.
Contact Harlow Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Chris Ahenkorah(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2023
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Harlow Hall Reviews (68)
Harlow Hall has a Review Score of 9.9 (9.910) out of 10, based on 51 reviews in the last 2 years.
Over all time Harlow Hall has 68 reviews.
The staff have been nothing short of amazing. They treat Mum with kindness, patience, and genuine compassion, making her feel valued and respected. Their gentle approach and constant attentiveness have given her a real sense of comfort and belonging.
For us as a family, knowing that Mum is safe, cared for, and happy brings such peace of mind. We no longer carry the worry of whether she is being looked after properly. We are so grateful to Harlow Hall for giving her this quality of life.
Thank you for taking the time to write this review. It is lovely to hear how well your mum is settling into Harlow Hall. We are pleased you are more than happy with not just the care and support she receives but also the respect, patience and compassion the team show. It is great that, as a family,...
Having toured the residence I was impressed with the clean, modern and welcoming vibe within. The ambience was pleasant and the staff bright and cheerful. A lovely room as well as other facilities available and the decision was easy. The arrangements were completed with the minimum of fuss and within a short space of time mum was there and settled.
Plenty of activities, lovely staff and much more. Highly recommended.Thanks
Thank you for taking the time to write this review. It is heartwarming to know that you now have your mum closer to you and that the transition was made easier by the support from the team at Harlow Hall. It is also wonderful to hear how well your mum has settled in to her new home and is enjoying...
As a family, we truly value how warmly we're always welcomed when we visit. It's clear that the staff care and respect not just the residents, but their families too.
Thank you to everyone for creating such a positive and compassionate environment. We can see the difference it's made in our mum's life, and it gives us real peace of mind.
Thank you for taking the time to write this review. It is wonderful to hear how happy you are with the care and support your mum receives at Harlow Hall. It is also great to know how welcomed you are made to feel as a family when visiting and that you can rest assured knowing that your mum is safe...
Thanks to your compassionate approach, Dad has settled in well. There were a few hurdles along the way, but nothing ever felt like too much trouble. Your facilities are excellent, the activities are engaging (loved the VR experience and petting zoo), and the meals definitely deserve their 5 star rating! Most importantly, you've made Dad feel welcome and valued. He's never lonely, and that means everything. Thank you for all you do.
Thank you for taking the time to write this review. It is wonderful to know that that care and support shown by the team not only made the move to Harlow Hall easier for your dad but helped you also. We are so pleased to hear that he has settled in well, made new friends and and is enjoying the...
Mum was not able to enjoy the facilities of Harlow Hall for very long, due to an unexpectedly rapid decline in her health, but we were very grateful that she was so well cared for during her last days. The admission process was very smooth and she was able to move in three days after my initial enquiry. Rooms are modern with en suite wet rooms, the corridors are wide and carpeted. The communal lounges are nicely furnished and there are several smaller areas and rooms where you can sit and have a quiete chat with family or friends.
Above all, without exception, the Staff and Carers were all amazing. Nothing was too much trouble and they treated Mum and us with the utmost kindness at every stage. They did everything they could to ease us through her last days. I cannot recommend Harlow Hall highly enough to anyone looking for a caring environment for a loved one.
Thank you to everyone who was involved in Mum's care, you're doing a fantastic job.
Thank you so much for taking the time to write this review and please accept our condolences on the loss of your mum. It is heartwarming to know that her final days and your time with her were made slightly easier with the support and care from the team at Harlow Hall and you were all treated with...
Thank you all.
Thank you for taking the time to write this review. We are so glad to hear that your aunt enjoyed her time at Harlow Hall joining in activities, enjoying the fresh home cooked meals and making friends. It is also lovely to know that you were able to have her close and spend time with her during her...
My Dad stayed at Harlow Hall for 2 weeks respite care, and also visits for day visits once a fortnight.
Dad was apprehensive about his stay, but said how delighted he was with Harlow Hall, he spoke about how clean and modern it is, that the food was excellent, and he would be delighted to stay again. This is high praise indeed as my Dad does like to find fault, and has very much lost his filter!
Dad is 92 and has mobility challenges and needs a frame or if going outside needs a wheelchair, he can also be reluctant to get involved with activities. Whilst we were away we kept up to date with Harlow Hall through their social media page and were delighted to see him appearing in photos and videos of numerous activities, thoroughly enjoying himself!
The staff always greet my Dad by name, they are very caring and appear to really enjoy engaging with the residents
Thank you for taking the time to write this review. It is wonderful to hear how much your dad enjoyed his stay at Harlow Hall along with his day visits. It is great to know that he enjoys joining in with the activities programme on offer and that you were able to see this and keep up to date via...
Excellent carehome, highly recommend. The staff are kind and caring and there are lots of activities and facilities. Friendly environment. Good communication with the staff who are always available to help with any inevitable issues.
Thank you so much for your kind words and thoughtful review. We're delighted to hear that you've had such a positive experience with our care home. Our team works hard to provide a supportive and friendly environment, so it's wonderful to know that their efforts are appreciated. Your recommendation means a great deal to us.
We can visit whenever we want to and are able to join in with activities etc
Thank you so much for your lovely words. We're delighted to hear that your mum is comfortable at Harlow Hall. It means a great deal to our entire team, from management to housekeeping, to know that their efforts are making a difference. Thank you
We have been super impressed with Harlow Hall and all the staff. We found ourselves in a tricky situation which required urgent respite care. With the help of lots of staff we were able to move mum in the same day. The rooms are lovely and light with great en-suite facilities. They offer a wide range of activities to keep everyone occupied from gardening, exercise classes, music/singing, dancing, make and mend, cinema room. Every time someone pops in, mum is happy and safe. All the staff are friendly and approachable. If you need a care home would definitely recommend this one.
Thank you for taking the time to write this review. We are pleased to know that the team at Harlow Hall were able to help when you found yourselves in the unfortunate position of needing urgent respite care for your mum. It is also wonderful to hear how happy you were with the facilities and...
Our mum has been attending day care and the many community events organised at Harlow Hall. She really enjoys the company and the activities. Mum likes the various speakers and entertainers who come to Harlow Hall, admittedly some more than others based on her musical taste. All the staff are very welcoming and supportive to Mum and the whole family. They take mum's personal needs and preferences into consideration while providing professional and respectful care. After going to Harlow Hall for the activities and day care for several months, Mum is now looking forward to a holiday (respite care) there and is considering it for a long term home.
Thank you for taking the time to write this review. It is wonderful to hear how much your mum enjoys the time she spends at Harlow Hall, whether it be the many activities and events on offer and the new friends she is making. It is also great to hear how happy you are , as a family, with the care...
My mum and dad moved into Harlow Hall in March - they have own rooms very near each other. There have been bumpy moments along the way (and probably more to come) but the team at Harlow Hall have navigated them with care and kindness. The family have been kept informed about problems as and when they have arisen. My parents seem happier and have settled in, and their quality of life is so much better than where they came from. Their rooms are lovely, and the facilities and activities are excellent. Thank you to the Harlow Hall team for the cheerful and respectful work you do.
Thank you for taking the time to write this review. It is great to hear how well your mum and dad have settled into Harlow Hall and that this was made possible by the care and support provided by the team We are also happy to know that they are enjoying the facilities and activities programme on offer. We will pass on your kind words to the team at Harlow Hall.
Knowing that my husband was in such good hands enabled me to relax and enjoy my time away.
Not long after my return. We had an emergency situation which needed my hubby to be put into respite again.
Harlow Hall were great. They took him back without any problems and he stayed with them for a further week, making sure he felt very special and welcome. I can only recommend that if you are undecided about where to put a loved one that you visit Harlow Hall, they are the best.
Thank you for taking the time to write this review. It is wonderful to hear how happy you are with your husband's stay at Harlow Hall and you could rest easy and enjoy your trip knowing that your husband was receiving the best possible care and support from the team at Harlow Hall. Once again, thank you for your lovely words which will be passed on to the team at Harlow Hall.
We were worried at first that she wouldn't settle .
But she settled reallly quicklyAnd has been loving it here and living her best life ever since .
We visited a few homes before this one and were feeling very flat as they were just not somewhere we wanted for our mum ,,
But then we stumbled across Harlow hallAnd what a gem it was. We are so happy we found it .
It's amazing and the staff work very hardAnd are all very friendly
You can visit when ever you like and even sit with them at meal times which is a nice touch
Thankyou everyone
The process of transferring my mother to the home from hospital was incredibly smooth thanks to regular communication, and updates from Harlow Hall.
Harlow Hall is modern, clean, bright with a friendly team who add that personal touch.
My mother is looked after well with regular carers and carers understanding her needs.
She has flourished immensely since leaving hospital 6 months ago with weight gain, colour to her cheeks and general overall well being and mood improvement.
I can honestly say this was the best decision we have made and are delighted that she gets the care and support in this wonderful home which is local to the family.
My grandmother moved into Harlow Hall in February after having a pretty terrible time of carers in her own home, and was very skeptical about moving into a care home. However, she hasn't looked back. She tells me she is treated like a Queen and they all work incredibly hard. Everyone she comes into contact with treats her with kindness and dignity. She is so happy and she is no longer lonely as the staff regularly pop in her room to have a chat with her. The food is also really good. After months of half cooked frozen meals she now has delicious and healthy food.
Thank you for taking the time to write this review. It is wonderful to hear how your Grandmother is thriving since moving to Harlow Hall and is being treated with dignity and respect. It is also great to hear she is enjoying the fresh, home cooked meals prepared by our amazing chef. Once again, thank you for your lovely words which will be passed on to the whole team at Harlow Hall.
Mum moved into Harlow Hall in March 2025. She has a lovely room - much like you'd find in a hotel. Very new and large en-suite wet room. Mum loves the shower! She has taken a little while to settle in - which was to be expected - and initially kept asking when she was going home. However, she does now seem happy and it's lovely to see the photos that Harlow Hall post on social media with her smiling! I was particularly pleased that last week mum and another lady walked to the shops with a carer and did a bit of personal shopping. It was nice that she could do something '' normal' and feel independent. The staff are all lovely and mum is now making friends. It is a great weight off my shoulders as I feel she is being well cared for and is happy. Thank you everyone at Harlow Hall!
Thank you for taking the time to write this review. It is wonderful to hear how happy your mum is at Harlow Hall and and how well she has settled in. Across Hartford Care we encourage the residents to maintain as much independence as possible so we are glad that your mum enjoyed her shopping trip....
our elderly friend. She had been in hospital after having had a fall and was unable to go back to living on her own. She seems to have settled in well and enjoys taking part in some of the activities put on most days. It is lovely to see her happy and looking so well. All the staff are friendly and happy to help out if we have any questions. We are fortunate to have found Harlow Hall for our friend and hope that she continues to enjoy life within this friendly community. Thank you to all for making this happen.
Thank you for taking the time to write this review. We are happy to know how well your friend has settled in to Harlow Hall and is looking happy and well. It is nice to hear how she is joining in with the activities programme and is part of the friendly community at Harlow Hall. We will pass on the kind words to the team.
The admissions process was seamless and respectful, easing my concerns. Now, five weeks into his stay, my uncle is happily settling in, enjoying activities and companionship. Each visit feels like stepping into a warm, welcoming home.
I wholeheartedly recommend Harlow Hall for anyone seeking residential or dementia care for a loved one. It truly embodies care and compassion.
Thank you for taking the time to write this review. We are pleased to know that the process of your uncle moving to Harlow Hall was made very easy for you during what must have been a difficult decision to make. It is heartwarming to hear how happy and settled your uncle is andhow he is enjoying...
I have just had my first experience of respite care and I found the home to be spacious, very comfortable and the staff warm and friendly. I am looking forward to my further stays in February and May.
Thank you for taking the time to write this review. It is lovely to hear that your experience at Harlow Hall was a positive one and you enjoyed your stay. We will pass on your kind words to the team and we look forward to welcoming you back to Harlow Hall soon.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 February 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Harlow Hall.
There are no upcoming events for Harlow Hall.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Harlow Hall.
Meet the Team (2)

We are very excited by the brand new care home coming to the heart of Aldershot in Summer 2023. It's the first care home to come to Aldershot since 2016, and, with such a central location, we're aiming to play an important role within the local community. As with all our homes, the main objective at Aldershot will be enabling our residents to live their lives to the fullest, carrying on with the interests they love, dining on exquisite meals, and spending time with friends and family.

*Description yet to come*
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harlow Hall to verify any information. View our terms and conditions. Harlow Hall has an Enhanced Service -more info.