Harlow Hall

Thankyou Harlow Hall

As a visitor, Harlow Hall is a calming place to visit. Staff are highly trained and have years of experience in care. Their knowledge and advice is invaluable.I have felt fully supported at all times.

For us as a family, knowing that Mum is safe, cared for, and happy brings such peace of mind. We no longer carry the worry of whether she is being looked after properly. We are so grateful to Harlow Hall for giving her this quality of life.

Plenty of activities, lovely staff and much more. Highly recommended.Thanks

Thank you to everyone for creating such a positive and compassionate environment. We can see the difference it's made in our mum's life, and it gives us real peace of mind.

Thanks to your compassionate approach, Dad has settled in well. There were a few hurdles along the way, but nothing ever felt like too much trouble. Your facilities are excellent, the activities are engaging (loved the VR experience and petting zoo), and the meals definitely deserve their 5 star rating! Most importantly, you've made Dad feel welcome and valued. He's never lonely, and that means everything. Thank you for all you do.

Mum was not able to enjoy the facilities of Harlow Hall for very long, due to an unexpectedly rapid decline in her health, but we were very grateful that she was so well cared for during her last days. The admission process was very smooth and she was able to move in three days after my initial enquiry. Rooms are modern with en suite wet rooms, the corridors are wide and carpeted. The communal lounges are nicely furnished and there are several smaller areas and rooms where you can sit and have a quiete chat with family or friends.

Above all, without exception, the Staff and Carers were all amazing. Nothing was too much trouble and they treated Mum and us with the utmost kindness at every stage. They did everything they could to ease us through her last days. I cannot recommend Harlow Hall highly enough to anyone looking for a caring environment for a loved one.

Thank you to everyone who was involved in Mum's care, you're doing a fantastic job.

Thank you all.

My Dad stayed at Harlow Hall for 2 weeks respite care, and also visits for day visits once a fortnight.

Dad was apprehensive about his stay, but said how delighted he was with Harlow Hall, he spoke about how clean and modern it is, that the food was excellent, and he would be delighted to stay again. This is high praise indeed as my Dad does like to find fault, and has very much lost his filter!

Dad is 92 and has mobility challenges and needs a frame or if going outside needs a wheelchair, he can also be reluctant to get involved with activities. Whilst we were away we kept up to date with Harlow Hall through their social media page and were delighted to see him appearing in photos and videos of numerous activities, thoroughly enjoying himself!

The staff always greet my Dad by name, they are very caring and appear to really enjoy engaging with the residents

Excellent carehome, highly recommend. The staff are kind and caring and there are lots of activities and facilities. Friendly environment. Good communication with the staff who are always available to help with any inevitable issues.

We can visit whenever we want to and are able to join in with activities etc

We have been super impressed with Harlow Hall and all the staff. We found ourselves in a tricky situation which required urgent respite care. With the help of lots of staff we were able to move mum in the same day. The rooms are lovely and light with great en-suite facilities. They offer a wide range of activities to keep everyone occupied from gardening, exercise classes, music/singing, dancing, make and mend, cinema room. Every time someone pops in, mum is happy and safe. All the staff are friendly and approachable. If you need a care home would definitely recommend this one.

Our mum has been attending day care and the many community events organised at Harlow Hall. She really enjoys the company and the activities. Mum likes the various speakers and entertainers who come to Harlow Hall, admittedly some more than others based on her musical taste. All the staff are very welcoming and supportive to Mum and the whole family. They take mum's personal needs and preferences into consideration while providing professional and respectful care. After going to Harlow Hall for the activities and day care for several months, Mum is now looking forward to a holiday (respite care) there and is considering it for a long term home.

My mum and dad moved into Harlow Hall in March - they have own rooms very near each other. There have been bumpy moments along the way (and probably more to come) but the team at Harlow Hall have navigated them with care and kindness. The family have been kept informed about problems as and when they have arisen. My parents seem happier and have settled in, and their quality of life is so much better than where they came from. Their rooms are lovely, and the facilities and activities are excellent. Thank you to the Harlow Hall team for the cheerful and respectful work you do.

Harlow Hall were great. They took him back without any problems and he stayed with them for a further week, making sure he felt very special and welcome. I can only recommend that if you are undecided about where to put a loved one that you visit Harlow Hall, they are the best.

We were worried at first that she wouldn't settle .

We visited a few homes before this one and were feeling very flat as they were just not somewhere we wanted for our mum ,,

And what a gem it was. We are so happy we found it .

Thankyou everyone

I can honestly say this was the best decision we have made and are delighted that she gets the care and support in this wonderful home which is local to the family.

My grandmother moved into Harlow Hall in February after having a pretty terrible time of carers in her own home, and was very skeptical about moving into a care home. However, she hasn't looked back. She tells me she is treated like a Queen and they all work incredibly hard. Everyone she comes into contact with treats her with kindness and dignity. She is so happy and she is no longer lonely as the staff regularly pop in her room to have a chat with her. The food is also really good. After months of half cooked frozen meals she now has delicious and healthy food.

Mum moved into Harlow Hall in March 2025. She has a lovely room - much like you'd find in a hotel. Very new and large en-suite wet room. Mum loves the shower! She has taken a little while to settle in - which was to be expected - and initially kept asking when she was going home. However, she does now seem happy and it's lovely to see the photos that Harlow Hall post on social media with her smiling! I was particularly pleased that last week mum and another lady walked to the shops with a carer and did a bit of personal shopping. It was nice that she could do something '' normal' and feel independent. The staff are all lovely and mum is now making friends. It is a great weight off my shoulders as I feel she is being well cared for and is happy. Thank you everyone at Harlow Hall!

our elderly friend. She had been in hospital after having had a fall and was unable to go back to living on her own. She seems to have settled in well and enjoys taking part in some of the activities put on most days. It is lovely to see her happy and looking so well. All the staff are friendly and happy to help out if we have any questions. We are fortunate to have found Harlow Hall for our friend and hope that she continues to enjoy life within this friendly community. Thank you to all for making this happen.