Harlow Hall

1 Ordnance Road, Aldershot GU11 1TW
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9.9 60 Reviews
  • Harlow Hall, Aldershot
Harlow Hall is part of the Hartford Care portfolio which opened in 2023, centrally located in Aldershot, Hampshire.

This purpose-built home features 66-ensuite bedrooms and is conveniently situated near a range of local amenities, including the Wellington Shopping Centre, supermarkets, a theatre, cinema, library, hotels, restaurants, cafes, pharmacy, train station, health centre and public parks.

The uniquely designed croissant-shaped care home offers personalised residential care, dementia care, respite breaks and day care across three floors. Harlow Hall combines a luxurious feel with a warm, welcoming, home-like atmosphere. Their dedicated team ensures that residents not only receive excellent care but also feel happy, safe and content.

With a diverse programme of activities, entertainment, and outings, Harlow Hall offers something to suit everyone's taste and interests.
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Care Provided by Harlow Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550

Special offer - for limited time only.
Receive up to £500 off per week for your first 8 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.

These prices are only a guideline, please contact Harlow Hall to find out the exact price for your requirements.

Contact Harlow Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Harlow Hall to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Chris Ahenkorah (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Harlow Hall Reviews (60)

9.9

Harlow Hall has a Review Score of 9.9 (9.860) out of 10, based on 46 reviews in the last 2 years.
Over all time Harlow Hall has 60 reviews.

Overall Experience
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Date Published
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  • 46
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Reviewer Connection to Harlow Hall
  • 31
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Total of 60, showing 21-40
Review from Jane W (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is well looked after and safe. The facilities are clean and the staff are very good with her. It's good to know that she's being looked after.
We can visit whenever we want to and are able to join in with activities etc
Reply from lilly mcneill, Marketing Apprentice at Harlow HallThank you so much for your lovely words. We're delighted to hear that your mum is comfortable at Harlow Hall. It means a great deal to our entire team, from management to housekeeping, to know that their efforts are making a difference. Thank you
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Review from W M (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been super impressed with Harlow Hall and all the staff. We found ourselves in a tricky situation which required urgent respite care. With the help of lots of staff we were able to move mum in the same day. The rooms are lovely and light with great en-suite facilities. They offer a wide range
of activities to keep everyone occupied from gardening, exercise classes, music/singing, dancing, make and mend, cinema room. Every time someone pops in, mum is happy and safe. All the staff are friendly and approachable. If you need a care home would definitely recommend this one.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. We are pleased to know that the team at Harlow Hall were able to help when you found yourselves in the unfortunate position of needing urgent respite care for your mum. It is also wonderful to hear how happy you were with the facilities and activities on offer and that your mum is happy and as a family you could rest assured that she was being well cared for and supported. We will pass on your kind words to the Harlow Hall team.
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Review from E C (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been attending day care and the many community events organised at Harlow Hall. She really enjoys the company and the activities. Mum likes the various speakers and entertainers who come to Harlow Hall, admittedly some more than others based on her musical taste. All the staff are very welcoming
and supportive to Mum and the whole family. They take mum's personal needs and preferences into consideration while providing professional and respectful care. After going to Harlow Hall for the activities and day care for several months, Mum is now looking forward to a holiday (respite care) there and is considering it for a long term home.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is wonderful to hear how much your mum enjoys the time she spends at Harlow Hall, whether it be the many activities and events on offer and the new friends she is making. It is also great to hear how happy you are , as a family, with the care and support she receives whilst with us. We look forward to welcoming your mum back soon. We will pass on your kind words to the team at Harlow Hall.
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Review from S M (Son of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and dad moved into Harlow Hall in March - they have own rooms very near each other. There have been bumpy moments along the way (and probably more to come) but the team at Harlow Hall have navigated them with care and kindness. The family have been kept informed about problems as and when they
have arisen. My parents seem happier and have settled in, and their quality of life is so much better than where they came from. Their rooms are lovely, and the facilities and activities are excellent. Thank you to the Harlow Hall team for the cheerful and respectful work you do.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is great to hear how well your mum and dad have settled into Harlow Hall and that this was made possible by the care and support provided by the team We are also happy to know that they are enjoying the facilities and activities programme on offer. We will pass on your kind words to the team at Harlow Hall.
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Review from Margaret D (Wife of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband went into Harlow Hall in January 2025 for 2 weeks as I was going out of the country. The place was amazing, everything one could wish for and more. Lovely bedroom with en-suite bathroom. A movie room that was so comfortable and luxurious. Dinning area and lounge with 5 star facilities. But
the best of all was the staff, they were the" cherry on top", welcoming ,caring, and happy. I could not have asked for more.
Knowing that my husband was in such good hands enabled me to relax and enjoy my time away.
Not long after my return. We had an emergency situation which needed my hubby to be put into respite again.
Harlow Hall were great. They took him back without any problems and he stayed with them for a further week, making sure he felt very special and welcome. I can only recommend that if you are undecided about where to put a loved one that you visit Harlow Hall, they are the best.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is wonderful to hear how happy you are with your husband's stay at Harlow Hall and you could rest easy and enjoy your trip knowing that your husband was receiving the best possible care and support from the team at Harlow Hall. Once again, thank you for your lovely words which will be passed on to the team at Harlow Hall.
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Review from Lorraine D (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Upon my first visit to this beautiful new home, I knew that my mother and the family would be happy with the decision to send her here.
The process of transferring my mother to the home from hospital was incredibly smooth thanks to regular communication, and updates from Harlow Hall.
Harlow Hall
is modern, clean, bright with a friendly team who add that personal touch.
My mother is looked after well with regular carers and carers understanding her needs.
She has flourished immensely since leaving hospital 6 months ago with weight gain, colour to her cheeks and general overall well being and mood improvement.
I can honestly say this was the best decision we have made and are delighted that she gets the care and support in this wonderful home which is local to the family.
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Review from Jacqui B (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum moved here in oct 24
We were worried at first that she wouldn't settle .


But she settled reallly quickly
And has been loving it here and living her best life ever since .
We visited a few homes before this one and were feeling very flat as they were just not somewhere we wanted for

our mum ,,


But then we stumbled across Harlow hall
And what a gem it was. We are so happy we found it .


It's amazing and the staff work very hard
And are all very friendly
You can visit when ever you like and even sit with them at meal times which is a nice touch
Thankyou everyone

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Review from J M (Granddaughter of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother moved into Harlow Hall in February after having a pretty terrible time of carers in her own home, and was very skeptical about moving into a care home. However, she hasn't looked back. She tells me she is treated like a Queen and they all work incredibly hard. Everyone she comes into
contact with treats her with kindness and dignity. She is so happy and she is no longer lonely as the staff regularly pop in her room to have a chat with her. The food is also really good. After months of half cooked frozen meals she now has delicious and healthy food.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is wonderful to hear how your Grandmother is thriving since moving to Harlow Hall and is being treated with dignity and respect. It is also great to hear she is enjoying the fresh, home cooked meals prepared by our amazing chef. Once again, thank you for your lovely words which will be passed on to the whole team at Harlow Hall.
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Review from Liz M (Daughter of Resident) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Harlow Hall in March 2025. She has a lovely room - much like you'd find in a hotel. Very new and large en-suite wet room. Mum loves the shower! She has taken a little while to settle in - which was to be expected - and initially kept asking when she was going home. However, she does
now seem happy and it's lovely to see the photos that Harlow Hall post on social media with her smiling! I was particularly pleased that last week mum and another lady walked to the shops with a carer and did a bit of personal shopping. It was nice that she could do something '' normal' and feel independent. The staff are all lovely and mum is now making friends. It is a great weight off my shoulders as I feel she is being well cared for and is happy. Thank you everyone at Harlow Hall!
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is wonderful to hear how happy your mum is at Harlow Hall and and how well she has settled in. Across Hartford Care we encourage the residents to maintain as much independence as possible so we are glad that your mum enjoyed her shopping trip. Its nice to know that the great care and support your mum receives means that, as a family, you can rest assured she is safe and happy. We will pass on your kind words to the team at Harlow Hall.
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Review from Anne M (Friend of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so pleased to have found Harlow Hall for
our elderly friend. She had been in hospital after having had a fall and was unable to go back to living on her own. She seems to have settled in well and enjoys taking part in some of the activities put on most days. It is lovely to see her happy and
looking so well. All the staff are friendly and happy to help out if we have any questions. We are fortunate to have found Harlow Hall for our friend and hope that she continues to enjoy life within this friendly community. Thank you to all for making this happen.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. We are happy to know how well your friend has settled in to Harlow Hall and is looking happy and well. It is nice to hear how she is joining in with the activities programme and is part of the friendly community at Harlow Hall. We will pass on the kind words to the team.
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Review from Adrian C (Nephew of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my uncle needed full-time care, I felt guilty as I toured various homes, finding many unwelcoming. Initially, I dismissed Harlow Hall, thinking it was beyond our budget. However, I was pleasantly surprised by its affordability. Visiting the home, I found it exceeded my expectations, resembling
a five-star hotel with 24-hour care.
The admissions process was seamless and respectful, easing my concerns. Now, five weeks into his stay, my uncle is happily settling in, enjoying activities and companionship. Each visit feels like stepping into a warm, welcoming home.
I wholeheartedly recommend Harlow Hall for anyone seeking residential or dementia care for a loved one. It truly embodies care and compassion.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. We are pleased to know that the process of your uncle moving to Harlow Hall was made very easy for you during what must have been a difficult decision to make. It is heartwarming to hear how happy and settled your uncle is andhow he is enjoying the activities programme and making new friends. thank you for choosing Harlow Hall and your kind words will be passed on to the whole team.
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Review from Maureen D (Respite Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just had my first experience of respite care and I found the home to be spacious, very comfortable and the staff warm and friendly. I am looking forward to my further stays in February and May.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is lovely to hear that your experience at Harlow Hall was a positive one and you enjoyed your stay. We will pass on your kind words to the team and we look forward to welcoming you back to Harlow Hall soon.
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Review from Sarah W (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum never wanted to go into a home, but within 2 days at being in Harlow Hall she loved it and didn't want to leave. She calls it a hotel with all the staff amazingly kind and helpful.
The amenities are great, cinema room, cafe/bar, salon and garden everything she could wish for. My family and I now
feel she is safe and looked after which is all we ask for.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallThank you for taking the time to write this review. It is wonderful to hear that your mum is happy and settled at Harlow Hall and is enjoying and making use of all the amenities. We are also really happy to know that, as a family, you can rest assured that your mum is safe, happy and well cared for. We will pass on your kind words to the team at Harlow Hall.
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Review from Diane C (Daughter of Resident) published on 3 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is still quite new to Harlow Hall but seems to be settling in, all staff have been very welcoming and very friendly and always very polite. They have helped Dad to find friendship and the support and company that he was desperately looking for. The meals are plentiful and beautifully made with
snacks if wanted the home is warm and homely with plenty of space to wander around and Dad is now enjoying taking part in the many activities offered daily which is lovely to see. I have visited at different times of the day and have always seen staff sitting with residents chatting and supporting.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Harlow HallIt is lovely to know how well your dad is settling in at Harlow Hall and has made friends. It's great that, as a family, you can rest assured that he is being well supported and cared for and that you are always made to feel welcome when you visit. We are glad that he is enjoying the homecooked meals prepared by our chefs and that he is joining in with all the activities on offer. Thank you for taking the time to write these kind words which will be passed on to the team at Harlow Hall.
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Review from Mark D (Son of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and dad moved into Harlow Hall from hospital in mid November and absolutely loved it there.
The facilities are excellent, it's like a 5 star hotel.
Mum and dad love the food and enjoy joining in with all the different activities that are put on.
The staff are so lovely they can't do enough
for them, nothing is to much trouble.
It's a pleasure visiting them and I always leave Harlow Hall with a smile on my face knowing that they are well looked after, safe and happy.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow HallThank you for taking the time to write this review. Its great to hear how well your mum and dad have settled in to Harlow Hall. It is also wonderful to hear how they are enjoying the home cooked meals provided by our chefs and join in will all the activities provided by the team. We are glad that you are able to leave Harlow Hall assured that your parents are well cared for and supported.
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Review from Jenny C (Daughter of Resident) published on 20 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Harlow Hall four weeks ago and has settled in very quickly. The staff are helpful and kind and the home is modern, spacious and very well designed. The food is excellent and there is a friendly, welcoming atmosphere with lots going on. The large carpark and flexible visiting times make
it easy for mum's family and friends to visit. Mum is very happy at Harlow Hall.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow HallThank you for taking the time to write this review. It is wonderful to hear how well your mum has settled into Harlow Hall and how happy she is with the facilities in the home. Across Hartford Care we always like our families, friends and visitors feel as welcome as our residents so we are happy to hear that you are enjoying the welcoming atmosphere of the home during your visits. Once again, thank you for taking the time to write these kind words which will be passed on to the team at Harlow Hall.
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Review from Melvyn G (Cousin of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin was discharged from hospital into Harlow Hall and the transition was handled very quickly and efficiently by the manager with very little input from us. All of the staff are very pleasant and helpful and have helped my cousin settle in very quickly, even if he is a little confused as to where
he is.
It's great to have the peace of mind knowing that he is safe and being well looked after in a nice light, airy and modern friendly environment.
I hope that he will soon have the confidence to join in with the many activities organised for the residents.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Harlow HallFirstly, I would like to thank you for taking the time to write such a lovely review, we are thrilled to hear your cousin has settled in so well to Harlow Hall. We have dedicated and trained staff to support your cousin's daily needs, likes and interests. We are also very pleased to hear you as a family and your loved one experienced the best transition from hospital to Harlow Hall. I will be sure to pass your kind comments on to the whole team at Harlow Hall
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Review from B W (Partner of Resident) published on 21 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The move into Harlow Hall went very well. My partner seems settled and happy. The manager and all the staff are very nice and helpful. I do feel the laundering could do with a bit more care. Harlow Hall is a very nice environment, very bright and cheerful.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow HallThank you for taking the time to write this review. It is great to hear how settled and happy your partner is at Harlow Hall and that you are finding the staff friendly and helpful. We will pass on these kind words to the team and will look into the laundry situation and find a solution to make this better.
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Review from Rebecca B (Daughter of Resident) published on 21 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been here since mid September and I can't tell you how happy we are. We know he's safe and well looked after. The staff care about the residents and are very helpful and know the residents really well. They have activities every day and the food always looks delicious.
For me, the best
bit of writing this review is that my dad has told me that he finds everyone very nice and says the food is lovely and we know he is safe and well looked after.
The facilities and decor are very modern, as they opened a year ago, and this is great for the residents - it's light and airy. Rooms are very well furnished, with fridge, wet room, bed is bigger than a single and apparently comfy, I'm told by my dad. The building is kept clean and always smells nice.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow HallThank you for taking the time to write these lovely words. It is great to hear how happy your dad is and that he feels supported by the team at Harlow Hall and he is especially enjoying the homecooked meals the chef prepares and the comfy beds! It is also lovely to hear how, as a family, you can rest assured in the knowledge that your dad is well cared for and safe. We will pass on your kind words to the team at Harlow Hall.
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Review from S H (Friend of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Auntie is very happy, she is the oldest resident and is treated with care and respect.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Harlow HallThank you for taking the time to write this review. It is wonderful to hear how happy your Aunt is at Harlow Hall and you are happy with the care, support and respect she receives from the team. We will pass on your kind words to all at Harlow Hall.
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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Harlow Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.860 for Harlow Hall is calculated as follows: ( (475 Excellents x 5) + (48 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 536 Ratings = 4.86
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Harlow Hall is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 10 Mar 2026

Vacancies available. For more information please contact Harlow Hall.

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Awards / Recognitions (9)

Meet the Team (2)

Chris

Chris Ahenkorah

Job Title: Home Manager Joined: 2023

We are very excited by the brand new care home coming to the heart of Aldershot in Summer 2023. It's the first care home to come to Aldershot since 2016, and, with such a central location, we're aiming to play an important role within the local community. As with all our homes, the main objective at Aldershot will be enabling our residents to live their lives to the fullest, carrying on with the interests they love, dining on exquisite meals, and spending time with friends and family.

Emma

Emma Hinks

Job Title: Deputy Manager Joined: 2023

*Description yet to come*

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