Submit a Review for Haviland House
20a Robin Road, Goring-by-Sea, Worthing, BN12 6FE
View full details of Haviland HouseLatest Reviews for Haviland House
06 March 2026
My Mum has been at Haviland House for over 6 years. In this time the home has got better and better and is now of a really high standard. Mum is very well cared for and both the staff and management team are lovely. The only downside to this Home is the huge cost which goes up at an alarming rate
each year.
23 February 2026
We cannot praise Guild Care, Haviland House highly enough for the dementia care they provide for our Aunt, who has been there for the past 18 months.
The staff consistently show kindness, patience and understanding, even when supporting challenging behaviour, always treating our Aunt with dignity
and compassion. Communication with our family has been excellent, and we are always kept informed of any incidents, which gives us great reassurance.
Although Haviland House is a large care home, it feels warm and homely.
A heartfelt thank you to the entire staff team - your dedication, care and compassion do not go unnoticed. We are truly grateful for everything you do for our aunt and our family.
23 February 2026
I have been very impressed with the care my wife is receiving. The quality of the care and the dedication of the staff is very impressive. To have my wife cared for by the team at Haviland House provides me with the confidence that she is being well looked after in every aspect of care. Thank you.
23 February 2026
The moment you walk through the door, it feels like home. All the staff are so friendly and helpful. The rooms are really spacious, and all the communal areas are modern and very welcoming. Love the coffee bar as it feels like going out with dad, even if he's not up to actually going out. There is
always some entertainment or activities going on, which is amazing. Finally, there is always cups of tea on hand!
23 February 2026
Having looked at several care homes, what a relief to find Haviland House. With five separate households, ensuite rooms, open visiting policy and all staff trained dementia care I knew it was the place for my husband. He has been there two years.
All the staff are friendly and show care,
compassion, patience and respect for each resident as well as for friends and relatives. I am well informed as to his health and well-being either through conversations when I visit, by phone or by email. My husband is sometimes reluctant to be given care but the staff find ways to overcome this.
The food is freshly prepared and delicious including cake each afternoon. Christmas lunch was superb and the coffee lounge downstairs was transformed into a restaurant for residence to eat with their family
A wide range of activities take place either within households or in the Ashmount, a large communal lounge. Friends and relations who visit always comment on the lovely feel of Haviland House.
16 February 2026
The Care providing teams do an amazing job on tight budgets. I feel confident that my Father is well looked after in his days of need. The environment can be a little chaotic but it's understandable given the level care needs required for varying residents. It's all handled with dignity and respect
for which I'm forever grateful.
14 February 2026
Haviland House represents a high quality home for those living with Dementia. The staff are all caring and in abundance (as all homes Haviland House suffers with shortage of staff from time to time however they seem to be able to sort quality Agency Staff when required) .
The home is clean and tidy
and having seen my wife try various homes for respite prior to her residency I can say Haviland House have set the bar very high. A height many strive to reach but few will actually achieve.
16 January 2026
A good standard of care but take advantage of long term patients by charging new ones hundreds of pounds less a week. It's obviously not in the patient's interest to be moved so no option but to pay the higher rate. Aunt has been resident for over 5 years and no complaints with her day to day care.
13 January 2026
My Dad has been in Haviland since 2022. We have been very impressed with the care he has received.
The staff are incredibly patient and understanding. My Dad had had a difficult experience in a different home but at Haviland we are kept well informed and he is well looked after.
The staff
are very supportive with visits and phone calls with Dad. I cannot recommend it highly enough.
12 January 2026
Mum has been a resident at Haviland House for 3 years now. As her dementia has progressed, the staff have been ourstanding in their compassion and care for her. She is gently encouraged to take part in activities they know she will enjoy which is so good for her. The staff have always communicated
with me brilliantly, I really believe Mum is getting the best care possible.
12 January 2026
My husband has been a resident of Haviland House for nearly three years. While there has been the inevitable decline in his health, he has always received wonderful care. Without exception, all the staff we have met in this time, have been absolutely first class. Myself and other family members
when visiting, have always been made to feel welcome, so that we can spend calm, quality time with our loved one. We feel so lucky, in what has been a distressing illness, that we found Haviland House. Heartfelt thanks to everyone at Haviland.
26 September 2025
My family and I would just like to say a heartfelt thank you to the staff at Haviland House for all of the care and compassion you showed to our sister Deb over the past two years. From the very start we knew she was in safe and gentle hands. What we could never have imagined though was the level of
kindness, love, humour, and warmth you would surround her with every day. And in addition, the emotional support extended to us during this difficult time too.
Deb was one of the youngest residents at Havilland House and you never let her illness define her. You saw her for her smile, her laugh, and her spirit and that meant so much to us. More importantly you gave her dignity, friendship and love until the very end and for that we will always be truly grateful.
Please know that you have left an indelible mark on our family's hearts. What you did and continue to do every day is amazing.
With Love and thanks from all of Debs siblings.
13 May 2025
The whole team at Haviland House are exceptional and have looked after my mother through early dementia to severe dementia. She has always been well cared for and has a fantastic connection to the whole team. As a family member I have always been kept informed and supported through several years of
my mother being in care.
28 April 2025
My father was resident in Haviland House for 2.5 years once he could no longer live at home due to Alzheimer's and Lewy Body Dementia. Throughout his time at Havilland, Dad received excellent care. He was made to feel comfortable and welcome, and made many friends amongst both fellow residents and
staff. The carers were always attentive and Dad's condition noticeably improved once he was receiving 24/7 care. Many different activities are organised, with a monthly plan sent to resident's relatives, as well as informal activities such as garden walks, watching films etc. A monthly health report is also sent to resident's relatives, and any important events notified by telephone. Security is very good but no impediment to visiting, which is encouraged. The Management were accessible and approachable, and always responded helpfully to any questions.
09 April 2025
My Mum has been a resident in Haviland House for 5 weeks and didn't want to leave her own home, she has settled in better than we could have hoped, due to the care, patience and consideration that the staff on Angmering have given her. They take account of her likes and dislikes, they are flexible
to accommodate her daily rhythm.
I live abroad and the staff have ensured that we communicate twice per day.
Mum loves the varied activities, held daily, twice a day. The food is delicious, with home made desserts and cakes.
Haviland House is divided into households giving a homely, sociable feel, with residents of a similar stage in the dementia journey.
I cannot fault the care staff, they have dealt with things in a timely manner, always letting me know and keeping me in the loop. The admin team have also been extremely helpful, from sorting out IT issues for my Mum's video call screen to ordering her Saturday paper, nothing is too much trouble. In short, the Haviland team give 100%.
02 April 2025
My wife's grandmother had been in Haviland for 5 years. Throughout this time I watched that as she deteriorated, the care and compassion continued on an upward trajectory. Guild care staff showed the up most respect, care, compassion and the maintenance of dignity out of any care home I have
previously visited. As they cared for my relative in the last days of her life, never as a family have we felt more cared for by a service. Each and every carer, nurse, cleaner, receptionist and manager in that care home should be commended for their hard work and dedication to each and every resident. Thank you Guild Care
23 January 2025
My husband's dementia manifests in his challenging behavior. I visited many care homes before finding Haviland House. Many of them were converted Victorian Houses which meant there were often stairs to be negotiated before the residents could access their bedrooms. Some could not provide the support
my husband needed in feeding, personal care, and general looking after. In Haviland House I found a dedicated dementia care home. The building is divided into 5 houses. Each house is a separate unit where there is a spacious corridor with the residents bedrooms, a comfortable lounge and dining room all on the same level. Each house has a secure door so that the residents are safe and secure whatever their level of dementia is. Every month there is a selection of entertainment which is put up in the house so that staff, residents and residents relatives know what is going on. The staff are incredible and Haviland House is now my second home and the staff my extended family.
20 January 2025
Haviland house today and for the last year have been exceptional in the care they give to my mother-in-law. They know her needs inside out, she always looks comfortable and happy!
The staff are all so very friendly and easy to approach. They will always inform you monthly of how she is doing and
at anytime if needed.
I wouldn't want my mum in law in any other care home, they go above and beyond in all duties of care to her.
20 January 2025
I had reached the point in looking after mum who has dementia where I could no longer safely care for her at home. I researched Care Homes and had already been to Haviland House Day Centre for afternoon tea. Following a lovely tour Mum initially went to stay for a couple of weeks Respite. This
became permanent and Haviland is now her home.
We wanted the best care possible and we have not been disappointed. They have demonstrated that our trust in their care was not misplaced. All the staff, whatever their role, are always friendly with a smile, thoughtful, courteous and above all caring and patient. They are there for their residents but also for their families. Communications are very good and I have been kept involved throughout the year as things have developed. The whole environment is excellent from her own room, common areas and the many activities that take place. I feel that Mum could not be in better hands or in a better place. I have no reservations in recommending Haviland House.
20 January 2025
Our Mum moved to Haviland House in April 2024 and settled in much more quickly than expected. She has been living with Vascular dementia for around 17 years, but is now at a stage where she needs the support of a care home environment.
She spent a year at another care home in Worthing which was a
complete disaster (so stressful and upsetting) and we are so glad to have now found Haviland House. It is a huge relief to know that she is well looked after, by staff who genuinely care for her wellbeing and treat her as the lovely person she is.
She is eating and drinking better, entertained better (thanks to the regular activities available) and always seems cared for, with washed hair, in clean clothes. The environment on Angmering corridor is welcoming and homely, and also always warm and clean.
Special mention to one member of staff in particular who seems to go out of her way to keep an eye on our Mum, answers the phone in her room, and is so friendly and reassuring to us and our kids when we visit. Thank you!
Latest Reviews for Haviland House
06 March 2026
My Mum has been at Haviland House for over 6 years. In this time the home has got better and better and is now of a really high standard. Mum is very well cared for and both the staff and management team are lovely. The only downside to this Home is the huge cost which goes up at an alarming rate
each year.
23 February 2026
We cannot praise Guild Care, Haviland House highly enough for the dementia care they provide for our Aunt, who has been there for the past 18 months.
The staff consistently show kindness, patience and understanding, even when supporting challenging behaviour, always treating our Aunt with dignity
and compassion. Communication with our family has been excellent, and we are always kept informed of any incidents, which gives us great reassurance.
Although Haviland House is a large care home, it feels warm and homely.
A heartfelt thank you to the entire staff team - your dedication, care and compassion do not go unnoticed. We are truly grateful for everything you do for our aunt and our family.
23 February 2026
I have been very impressed with the care my wife is receiving. The quality of the care and the dedication of the staff is very impressive. To have my wife cared for by the team at Haviland House provides me with the confidence that she is being well looked after in every aspect of care. Thank you.
23 February 2026
The moment you walk through the door, it feels like home. All the staff are so friendly and helpful. The rooms are really spacious, and all the communal areas are modern and very welcoming. Love the coffee bar as it feels like going out with dad, even if he's not up to actually going out. There is
always some entertainment or activities going on, which is amazing. Finally, there is always cups of tea on hand!
23 February 2026
Having looked at several care homes, what a relief to find Haviland House. With five separate households, ensuite rooms, open visiting policy and all staff trained dementia care I knew it was the place for my husband. He has been there two years.
All the staff are friendly and show care,
compassion, patience and respect for each resident as well as for friends and relatives. I am well informed as to his health and well-being either through conversations when I visit, by phone or by email. My husband is sometimes reluctant to be given care but the staff find ways to overcome this.
The food is freshly prepared and delicious including cake each afternoon. Christmas lunch was superb and the coffee lounge downstairs was transformed into a restaurant for residence to eat with their family
A wide range of activities take place either within households or in the Ashmount, a large communal lounge. Friends and relations who visit always comment on the lovely feel of Haviland House.
16 February 2026
The Care providing teams do an amazing job on tight budgets. I feel confident that my Father is well looked after in his days of need. The environment can be a little chaotic but it's understandable given the level care needs required for varying residents. It's all handled with dignity and respect
for which I'm forever grateful.
14 February 2026
Haviland House represents a high quality home for those living with Dementia. The staff are all caring and in abundance (as all homes Haviland House suffers with shortage of staff from time to time however they seem to be able to sort quality Agency Staff when required) .
The home is clean and tidy
and having seen my wife try various homes for respite prior to her residency I can say Haviland House have set the bar very high. A height many strive to reach but few will actually achieve.
16 January 2026
A good standard of care but take advantage of long term patients by charging new ones hundreds of pounds less a week. It's obviously not in the patient's interest to be moved so no option but to pay the higher rate. Aunt has been resident for over 5 years and no complaints with her day to day care.
13 January 2026
My Dad has been in Haviland since 2022. We have been very impressed with the care he has received.
The staff are incredibly patient and understanding. My Dad had had a difficult experience in a different home but at Haviland we are kept well informed and he is well looked after.
The staff
are very supportive with visits and phone calls with Dad. I cannot recommend it highly enough.
12 January 2026
Mum has been a resident at Haviland House for 3 years now. As her dementia has progressed, the staff have been ourstanding in their compassion and care for her. She is gently encouraged to take part in activities they know she will enjoy which is so good for her. The staff have always communicated
with me brilliantly, I really believe Mum is getting the best care possible.
12 January 2026
My husband has been a resident of Haviland House for nearly three years. While there has been the inevitable decline in his health, he has always received wonderful care. Without exception, all the staff we have met in this time, have been absolutely first class. Myself and other family members
when visiting, have always been made to feel welcome, so that we can spend calm, quality time with our loved one. We feel so lucky, in what has been a distressing illness, that we found Haviland House. Heartfelt thanks to everyone at Haviland.
26 September 2025
My family and I would just like to say a heartfelt thank you to the staff at Haviland House for all of the care and compassion you showed to our sister Deb over the past two years. From the very start we knew she was in safe and gentle hands. What we could never have imagined though was the level of
kindness, love, humour, and warmth you would surround her with every day. And in addition, the emotional support extended to us during this difficult time too.
Deb was one of the youngest residents at Havilland House and you never let her illness define her. You saw her for her smile, her laugh, and her spirit and that meant so much to us. More importantly you gave her dignity, friendship and love until the very end and for that we will always be truly grateful.
Please know that you have left an indelible mark on our family's hearts. What you did and continue to do every day is amazing.
With Love and thanks from all of Debs siblings.
13 May 2025
The whole team at Haviland House are exceptional and have looked after my mother through early dementia to severe dementia. She has always been well cared for and has a fantastic connection to the whole team. As a family member I have always been kept informed and supported through several years of
my mother being in care.
28 April 2025
My father was resident in Haviland House for 2.5 years once he could no longer live at home due to Alzheimer's and Lewy Body Dementia. Throughout his time at Havilland, Dad received excellent care. He was made to feel comfortable and welcome, and made many friends amongst both fellow residents and
staff. The carers were always attentive and Dad's condition noticeably improved once he was receiving 24/7 care. Many different activities are organised, with a monthly plan sent to resident's relatives, as well as informal activities such as garden walks, watching films etc. A monthly health report is also sent to resident's relatives, and any important events notified by telephone. Security is very good but no impediment to visiting, which is encouraged. The Management were accessible and approachable, and always responded helpfully to any questions.
09 April 2025
My Mum has been a resident in Haviland House for 5 weeks and didn't want to leave her own home, she has settled in better than we could have hoped, due to the care, patience and consideration that the staff on Angmering have given her. They take account of her likes and dislikes, they are flexible
to accommodate her daily rhythm.
I live abroad and the staff have ensured that we communicate twice per day.
Mum loves the varied activities, held daily, twice a day. The food is delicious, with home made desserts and cakes.
Haviland House is divided into households giving a homely, sociable feel, with residents of a similar stage in the dementia journey.
I cannot fault the care staff, they have dealt with things in a timely manner, always letting me know and keeping me in the loop. The admin team have also been extremely helpful, from sorting out IT issues for my Mum's video call screen to ordering her Saturday paper, nothing is too much trouble. In short, the Haviland team give 100%.
02 April 2025
My wife's grandmother had been in Haviland for 5 years. Throughout this time I watched that as she deteriorated, the care and compassion continued on an upward trajectory. Guild care staff showed the up most respect, care, compassion and the maintenance of dignity out of any care home I have
previously visited. As they cared for my relative in the last days of her life, never as a family have we felt more cared for by a service. Each and every carer, nurse, cleaner, receptionist and manager in that care home should be commended for their hard work and dedication to each and every resident. Thank you Guild Care
23 January 2025
My husband's dementia manifests in his challenging behavior. I visited many care homes before finding Haviland House. Many of them were converted Victorian Houses which meant there were often stairs to be negotiated before the residents could access their bedrooms. Some could not provide the support
my husband needed in feeding, personal care, and general looking after. In Haviland House I found a dedicated dementia care home. The building is divided into 5 houses. Each house is a separate unit where there is a spacious corridor with the residents bedrooms, a comfortable lounge and dining room all on the same level. Each house has a secure door so that the residents are safe and secure whatever their level of dementia is. Every month there is a selection of entertainment which is put up in the house so that staff, residents and residents relatives know what is going on. The staff are incredible and Haviland House is now my second home and the staff my extended family.
20 January 2025
Haviland house today and for the last year have been exceptional in the care they give to my mother-in-law. They know her needs inside out, she always looks comfortable and happy!
The staff are all so very friendly and easy to approach. They will always inform you monthly of how she is doing and
at anytime if needed.
I wouldn't want my mum in law in any other care home, they go above and beyond in all duties of care to her.
20 January 2025
I had reached the point in looking after mum who has dementia where I could no longer safely care for her at home. I researched Care Homes and had already been to Haviland House Day Centre for afternoon tea. Following a lovely tour Mum initially went to stay for a couple of weeks Respite. This
became permanent and Haviland is now her home.
We wanted the best care possible and we have not been disappointed. They have demonstrated that our trust in their care was not misplaced. All the staff, whatever their role, are always friendly with a smile, thoughtful, courteous and above all caring and patient. They are there for their residents but also for their families. Communications are very good and I have been kept involved throughout the year as things have developed. The whole environment is excellent from her own room, common areas and the many activities that take place. I feel that Mum could not be in better hands or in a better place. I have no reservations in recommending Haviland House.
20 January 2025
Our Mum moved to Haviland House in April 2024 and settled in much more quickly than expected. She has been living with Vascular dementia for around 17 years, but is now at a stage where she needs the support of a care home environment.
She spent a year at another care home in Worthing which was a
complete disaster (so stressful and upsetting) and we are so glad to have now found Haviland House. It is a huge relief to know that she is well looked after, by staff who genuinely care for her wellbeing and treat her as the lovely person she is.
She is eating and drinking better, entertained better (thanks to the regular activities available) and always seems cared for, with washed hair, in clean clothes. The environment on Angmering corridor is welcoming and homely, and also always warm and clean.
Special mention to one member of staff in particular who seems to go out of her way to keep an eye on our Mum, answers the phone in her room, and is so friendly and reassuring to us and our kids when we visit. Thank you!