Submit a Review for Haviland House
20a Robin Road, Goring-by-Sea, Worthing, BN12 6FE
View full details of Haviland HouseLatest Reviews for Haviland House
23 April 2026
My mother in law has received excellent care since her admission last summer.
The staff are all friendly and approachable. She has developed a special relationship with Hannah who delivers excellent care often washing her hair and painting her nails. She really does go above and beyond.
We have
been able to bring several items of furniture from her home which helped her settle into her room.
Her weight is monitored regularly and her diet is supplemented when necessary.
She allowed to exercise freedom of choice as to whether she joins in with the scheduled activities or sit quietly watching tv which she prefers.
23 April 2026
We have been so impressed with the care at Haviland House. There are always activities happening when I have visited, and I have joined in with singing and drumming recently! All the facilities are excellent, and it is reassuring to know that my mum is safe and so well cared for. Thank you to all
the wonderful staff.
23 April 2026
Mum has been a resident for two years and from day one we, as a family, have been very impressed with the care that she receives each day. She fitted in well with other residents, which was not only down to her own demeanour at the time, but also how staff carefully and thoughtfully settled her into
her new home. There are always a wide range of activities on offer which Mum continues to enjoy.
As the inevitable decline that dementia brings start to affect Mum I have witnessed how staff encourage in different ways, using their empathy and skills to ensure Mum continues to enjoy her surroundings with the dignity that she deserves.
The care and attention to everyone's needs is outstanding and over the last two years we feel that we have become part of the Haviland House 'family'. Dementia is a journey that impacts the entire family and on many occasions, we have appreciated their personal guidance and pastoral care towards us. You are always greeted with a smile by all members of staff
15 April 2026
When I first arrived at Haviland House, I was very impressed and very pleased at the choice I had made for my mother. Upon first arrival, I was very impressed with the cleanliness and great condition of the building. The facilities are lovely, as are the rooms and gardens. I was also impressed with
the professionalism and kindness shown by the staff.
Well done all.
06 March 2026
My Mum has been at Haviland House for over 6 years. In this time the home has got better and better and is now of a really high standard. Mum is very well cared for and both the staff and management team are lovely. The only downside to this Home is the huge cost which goes up at an alarming rate
each year.
23 February 2026
We cannot praise Guild Care, Haviland House highly enough for the dementia care they provide for our Aunt, who has been there for the past 18 months.
The staff consistently show kindness, patience and understanding, even when supporting challenging behaviour, always treating our Aunt with dignity
and compassion. Communication with our family has been excellent, and we are always kept informed of any incidents, which gives us great reassurance.
Although Haviland House is a large care home, it feels warm and homely.
A heartfelt thank you to the entire staff team - your dedication, care and compassion do not go unnoticed. We are truly grateful for everything you do for our aunt and our family.
23 February 2026
I have been very impressed with the care my wife is receiving. The quality of the care and the dedication of the staff is very impressive. To have my wife cared for by the team at Haviland House provides me with the confidence that she is being well looked after in every aspect of care. Thank you.
23 February 2026
The moment you walk through the door, it feels like home. All the staff are so friendly and helpful. The rooms are really spacious, and all the communal areas are modern and very welcoming. Love the coffee bar as it feels like going out with dad, even if he's not up to actually going out. There is
always some entertainment or activities going on, which is amazing. Finally, there is always cups of tea on hand!
23 February 2026
Having looked at several care homes, what a relief to find Haviland House. With five separate households, ensuite rooms, open visiting policy and all staff trained dementia care I knew it was the place for my husband. He has been there two years.
All the staff are friendly and show care,
compassion, patience and respect for each resident as well as for friends and relatives. I am well informed as to his health and well-being either through conversations when I visit, by phone or by email. My husband is sometimes reluctant to be given care but the staff find ways to overcome this.
The food is freshly prepared and delicious including cake each afternoon. Christmas lunch was superb and the coffee lounge downstairs was transformed into a restaurant for residence to eat with their family
A wide range of activities take place either within households or in the Ashmount, a large communal lounge. Friends and relations who visit always comment on the lovely feel of Haviland House.
16 February 2026
The Care providing teams do an amazing job on tight budgets. I feel confident that my Father is well looked after in his days of need. The environment can be a little chaotic but it's understandable given the level care needs required for varying residents. It's all handled with dignity and respect
for which I'm forever grateful.
14 February 2026
Haviland House represents a high quality home for those living with Dementia. The staff are all caring and in abundance (as all homes Haviland House suffers with shortage of staff from time to time however they seem to be able to sort quality Agency Staff when required) .
The home is clean and tidy
and having seen my wife try various homes for respite prior to her residency I can say Haviland House have set the bar very high. A height many strive to reach but few will actually achieve.
16 January 2026
A good standard of care but take advantage of long term patients by charging new ones hundreds of pounds less a week. It's obviously not in the patient's interest to be moved so no option but to pay the higher rate. Aunt has been resident for over 5 years and no complaints with her day to day care.
13 January 2026
My Dad has been in Haviland since 2022. We have been very impressed with the care he has received.
The staff are incredibly patient and understanding. My Dad had had a difficult experience in a different home but at Haviland we are kept well informed and he is well looked after.
The staff
are very supportive with visits and phone calls with Dad. I cannot recommend it highly enough.
12 January 2026
Mum has been a resident at Haviland House for 3 years now. As her dementia has progressed, the staff have been ourstanding in their compassion and care for her. She is gently encouraged to take part in activities they know she will enjoy which is so good for her. The staff have always communicated
with me brilliantly, I really believe Mum is getting the best care possible.
12 January 2026
My husband has been a resident of Haviland House for nearly three years. While there has been the inevitable decline in his health, he has always received wonderful care. Without exception, all the staff we have met in this time, have been absolutely first class. Myself and other family members
when visiting, have always been made to feel welcome, so that we can spend calm, quality time with our loved one. We feel so lucky, in what has been a distressing illness, that we found Haviland House. Heartfelt thanks to everyone at Haviland.
26 September 2025
My family and I would just like to say a heartfelt thank you to the staff at Haviland House for all of the care and compassion you showed to our sister Deb over the past two years. From the very start we knew she was in safe and gentle hands. What we could never have imagined though was the level of
kindness, love, humour, and warmth you would surround her with every day. And in addition, the emotional support extended to us during this difficult time too.
Deb was one of the youngest residents at Havilland House and you never let her illness define her. You saw her for her smile, her laugh, and her spirit and that meant so much to us. More importantly you gave her dignity, friendship and love until the very end and for that we will always be truly grateful.
Please know that you have left an indelible mark on our family's hearts. What you did and continue to do every day is amazing.
With Love and thanks from all of Debs siblings.
13 May 2025
The whole team at Haviland House are exceptional and have looked after my mother through early dementia to severe dementia. She has always been well cared for and has a fantastic connection to the whole team. As a family member I have always been kept informed and supported through several years of
my mother being in care.
28 April 2025
My father was resident in Haviland House for 2.5 years once he could no longer live at home due to Alzheimer's and Lewy Body Dementia. Throughout his time at Havilland, Dad received excellent care. He was made to feel comfortable and welcome, and made many friends amongst both fellow residents and
staff. The carers were always attentive and Dad's condition noticeably improved once he was receiving 24/7 care. Many different activities are organised, with a monthly plan sent to resident's relatives, as well as informal activities such as garden walks, watching films etc. A monthly health report is also sent to resident's relatives, and any important events notified by telephone. Security is very good but no impediment to visiting, which is encouraged. The Management were accessible and approachable, and always responded helpfully to any questions.
09 April 2025
My Mum has been a resident in Haviland House for 5 weeks and didn't want to leave her own home, she has settled in better than we could have hoped, due to the care, patience and consideration that the staff on Angmering have given her. They take account of her likes and dislikes, they are flexible
to accommodate her daily rhythm.
I live abroad and the staff have ensured that we communicate twice per day.
Mum loves the varied activities, held daily, twice a day. The food is delicious, with home made desserts and cakes.
Haviland House is divided into households giving a homely, sociable feel, with residents of a similar stage in the dementia journey.
I cannot fault the care staff, they have dealt with things in a timely manner, always letting me know and keeping me in the loop. The admin team have also been extremely helpful, from sorting out IT issues for my Mum's video call screen to ordering her Saturday paper, nothing is too much trouble. In short, the Haviland team give 100%.
02 April 2025
My wife's grandmother had been in Haviland for 5 years. Throughout this time I watched that as she deteriorated, the care and compassion continued on an upward trajectory. Guild care staff showed the up most respect, care, compassion and the maintenance of dignity out of any care home I have
previously visited. As they cared for my relative in the last days of her life, never as a family have we felt more cared for by a service. Each and every carer, nurse, cleaner, receptionist and manager in that care home should be commended for their hard work and dedication to each and every resident. Thank you Guild Care
Latest Reviews for Haviland House
23 April 2026
My mother in law has received excellent care since her admission last summer.
The staff are all friendly and approachable. She has developed a special relationship with Hannah who delivers excellent care often washing her hair and painting her nails. She really does go above and beyond.
We have
been able to bring several items of furniture from her home which helped her settle into her room.
Her weight is monitored regularly and her diet is supplemented when necessary.
She allowed to exercise freedom of choice as to whether she joins in with the scheduled activities or sit quietly watching tv which she prefers.
23 April 2026
We have been so impressed with the care at Haviland House. There are always activities happening when I have visited, and I have joined in with singing and drumming recently! All the facilities are excellent, and it is reassuring to know that my mum is safe and so well cared for. Thank you to all
the wonderful staff.
23 April 2026
Mum has been a resident for two years and from day one we, as a family, have been very impressed with the care that she receives each day. She fitted in well with other residents, which was not only down to her own demeanour at the time, but also how staff carefully and thoughtfully settled her into
her new home. There are always a wide range of activities on offer which Mum continues to enjoy.
As the inevitable decline that dementia brings start to affect Mum I have witnessed how staff encourage in different ways, using their empathy and skills to ensure Mum continues to enjoy her surroundings with the dignity that she deserves.
The care and attention to everyone's needs is outstanding and over the last two years we feel that we have become part of the Haviland House 'family'. Dementia is a journey that impacts the entire family and on many occasions, we have appreciated their personal guidance and pastoral care towards us. You are always greeted with a smile by all members of staff
15 April 2026
When I first arrived at Haviland House, I was very impressed and very pleased at the choice I had made for my mother. Upon first arrival, I was very impressed with the cleanliness and great condition of the building. The facilities are lovely, as are the rooms and gardens. I was also impressed with
the professionalism and kindness shown by the staff.
Well done all.
06 March 2026
My Mum has been at Haviland House for over 6 years. In this time the home has got better and better and is now of a really high standard. Mum is very well cared for and both the staff and management team are lovely. The only downside to this Home is the huge cost which goes up at an alarming rate
each year.
23 February 2026
We cannot praise Guild Care, Haviland House highly enough for the dementia care they provide for our Aunt, who has been there for the past 18 months.
The staff consistently show kindness, patience and understanding, even when supporting challenging behaviour, always treating our Aunt with dignity
and compassion. Communication with our family has been excellent, and we are always kept informed of any incidents, which gives us great reassurance.
Although Haviland House is a large care home, it feels warm and homely.
A heartfelt thank you to the entire staff team - your dedication, care and compassion do not go unnoticed. We are truly grateful for everything you do for our aunt and our family.
23 February 2026
I have been very impressed with the care my wife is receiving. The quality of the care and the dedication of the staff is very impressive. To have my wife cared for by the team at Haviland House provides me with the confidence that she is being well looked after in every aspect of care. Thank you.
23 February 2026
The moment you walk through the door, it feels like home. All the staff are so friendly and helpful. The rooms are really spacious, and all the communal areas are modern and very welcoming. Love the coffee bar as it feels like going out with dad, even if he's not up to actually going out. There is
always some entertainment or activities going on, which is amazing. Finally, there is always cups of tea on hand!
23 February 2026
Having looked at several care homes, what a relief to find Haviland House. With five separate households, ensuite rooms, open visiting policy and all staff trained dementia care I knew it was the place for my husband. He has been there two years.
All the staff are friendly and show care,
compassion, patience and respect for each resident as well as for friends and relatives. I am well informed as to his health and well-being either through conversations when I visit, by phone or by email. My husband is sometimes reluctant to be given care but the staff find ways to overcome this.
The food is freshly prepared and delicious including cake each afternoon. Christmas lunch was superb and the coffee lounge downstairs was transformed into a restaurant for residence to eat with their family
A wide range of activities take place either within households or in the Ashmount, a large communal lounge. Friends and relations who visit always comment on the lovely feel of Haviland House.
16 February 2026
The Care providing teams do an amazing job on tight budgets. I feel confident that my Father is well looked after in his days of need. The environment can be a little chaotic but it's understandable given the level care needs required for varying residents. It's all handled with dignity and respect
for which I'm forever grateful.
14 February 2026
Haviland House represents a high quality home for those living with Dementia. The staff are all caring and in abundance (as all homes Haviland House suffers with shortage of staff from time to time however they seem to be able to sort quality Agency Staff when required) .
The home is clean and tidy
and having seen my wife try various homes for respite prior to her residency I can say Haviland House have set the bar very high. A height many strive to reach but few will actually achieve.
16 January 2026
A good standard of care but take advantage of long term patients by charging new ones hundreds of pounds less a week. It's obviously not in the patient's interest to be moved so no option but to pay the higher rate. Aunt has been resident for over 5 years and no complaints with her day to day care.
13 January 2026
My Dad has been in Haviland since 2022. We have been very impressed with the care he has received.
The staff are incredibly patient and understanding. My Dad had had a difficult experience in a different home but at Haviland we are kept well informed and he is well looked after.
The staff
are very supportive with visits and phone calls with Dad. I cannot recommend it highly enough.
12 January 2026
Mum has been a resident at Haviland House for 3 years now. As her dementia has progressed, the staff have been ourstanding in their compassion and care for her. She is gently encouraged to take part in activities they know she will enjoy which is so good for her. The staff have always communicated
with me brilliantly, I really believe Mum is getting the best care possible.
12 January 2026
My husband has been a resident of Haviland House for nearly three years. While there has been the inevitable decline in his health, he has always received wonderful care. Without exception, all the staff we have met in this time, have been absolutely first class. Myself and other family members
when visiting, have always been made to feel welcome, so that we can spend calm, quality time with our loved one. We feel so lucky, in what has been a distressing illness, that we found Haviland House. Heartfelt thanks to everyone at Haviland.
26 September 2025
My family and I would just like to say a heartfelt thank you to the staff at Haviland House for all of the care and compassion you showed to our sister Deb over the past two years. From the very start we knew she was in safe and gentle hands. What we could never have imagined though was the level of
kindness, love, humour, and warmth you would surround her with every day. And in addition, the emotional support extended to us during this difficult time too.
Deb was one of the youngest residents at Havilland House and you never let her illness define her. You saw her for her smile, her laugh, and her spirit and that meant so much to us. More importantly you gave her dignity, friendship and love until the very end and for that we will always be truly grateful.
Please know that you have left an indelible mark on our family's hearts. What you did and continue to do every day is amazing.
With Love and thanks from all of Debs siblings.
13 May 2025
The whole team at Haviland House are exceptional and have looked after my mother through early dementia to severe dementia. She has always been well cared for and has a fantastic connection to the whole team. As a family member I have always been kept informed and supported through several years of
my mother being in care.
28 April 2025
My father was resident in Haviland House for 2.5 years once he could no longer live at home due to Alzheimer's and Lewy Body Dementia. Throughout his time at Havilland, Dad received excellent care. He was made to feel comfortable and welcome, and made many friends amongst both fellow residents and
staff. The carers were always attentive and Dad's condition noticeably improved once he was receiving 24/7 care. Many different activities are organised, with a monthly plan sent to resident's relatives, as well as informal activities such as garden walks, watching films etc. A monthly health report is also sent to resident's relatives, and any important events notified by telephone. Security is very good but no impediment to visiting, which is encouraged. The Management were accessible and approachable, and always responded helpfully to any questions.
09 April 2025
My Mum has been a resident in Haviland House for 5 weeks and didn't want to leave her own home, she has settled in better than we could have hoped, due to the care, patience and consideration that the staff on Angmering have given her. They take account of her likes and dislikes, they are flexible
to accommodate her daily rhythm.
I live abroad and the staff have ensured that we communicate twice per day.
Mum loves the varied activities, held daily, twice a day. The food is delicious, with home made desserts and cakes.
Haviland House is divided into households giving a homely, sociable feel, with residents of a similar stage in the dementia journey.
I cannot fault the care staff, they have dealt with things in a timely manner, always letting me know and keeping me in the loop. The admin team have also been extremely helpful, from sorting out IT issues for my Mum's video call screen to ordering her Saturday paper, nothing is too much trouble. In short, the Haviland team give 100%.
02 April 2025
My wife's grandmother had been in Haviland for 5 years. Throughout this time I watched that as she deteriorated, the care and compassion continued on an upward trajectory. Guild care staff showed the up most respect, care, compassion and the maintenance of dignity out of any care home I have
previously visited. As they cared for my relative in the last days of her life, never as a family have we felt more cared for by a service. Each and every carer, nurse, cleaner, receptionist and manager in that care home should be commended for their hard work and dedication to each and every resident. Thank you Guild Care