What types of Care is Haviland House registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Haviland House?

Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Haviland House to the centre of Worthing?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Haviland House care home, 20a Robin Road, Goring-by-Sea, Worthing, West Sussex BN12 6FE

Review from Doug T (Brother of Resident) published on 26 September 2025 Submitted via Website • Report

Overall Experience

My family and I would just like to say a heartfelt thank you to the staff at Haviland House for all of the care and compassion you showed to our sister Deb over the past two years. From the very start we knew she was in safe and gentle hands. What we could never have imagined though was the level of

kindness, love, humour, and warmth you would surround her with every day. And in addition, the emotional support extended to us during this difficult time too.
Deb was one of the youngest residents at Havilland House and you never let her illness define her. You saw her for her smile, her laugh, and her spirit and that meant so much to us. More importantly you gave her dignity, friendship and love until the very end and for that we will always be truly grateful.
Please know that you have left an indelible mark on our family's hearts. What you did and continue to do every day is amazing.
With Love and thanks from all of Debs siblings.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your deeply moving and heartfelt review. We are truly honoured to have cared for your sister over the past two years here at Haviland House. Knowing that you felt she was…read more

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Review from J W (Son of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

The whole team at Haviland House are exceptional and have looked after my mother through early dementia to severe dementia. She has always been well cared for and has a fantastic connection to the whole team. As a family member I have always been kept informed and supported through several years of

my mother being in care.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your kind and thoughtful review. We're truly honoured to have cared for your mum through every stage of her dementia journey here at Haviland House. It's incredibly heartening to…read more

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Review from Tim B (Son of Resident) published on 28 April 2025 Submitted via Website • Report

Overall Experience

My father was resident in Haviland House for 2.5 years once he could no longer live at home due to Alzheimer's and Lewy Body Dementia. Throughout his time at Havilland, Dad received excellent care. He was made to feel comfortable and welcome, and made many friends amongst both fellow residents and staff.

The carers were always attentive and Dad's condition noticeably improved once he was receiving 24/7 care. Many different activities are organised, with a monthly plan sent to resident's relatives, as well as informal activities such as garden walks, watching films etc. A monthly health report is also sent to resident's relatives, and any important events notified by telephone. Security is very good but no impediment to visiting, which is encouraged. The Management were accessible and approachable, and always responded helpfully to any questions.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your thoughtful review and for sharing your father's experience at Haviland House. It's wonderful to hear that he felt so comfortable, supported and connected during his 2.5…read more

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Review from W O (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report

Overall Experience

My Mum has been a resident in Haviland House for 5 weeks and didn't want to leave her own home, she has settled in better than we could have hoped, due to the care, patience and consideration that the staff on Angmering have given her. They take account of her likes and dislikes, they are flexible

to accommodate her daily rhythm.
I live abroad and the staff have ensured that we communicate twice per day.
Mum loves the varied activities, held daily, twice a day. The food is delicious, with home made desserts and cakes.
Haviland House is divided into households giving a homely, sociable feel, with residents of a similar stage in the dementia journey.
I cannot fault the care staff, they have dealt with things in a timely manner, always letting me know and keeping me in the loop. The admin team have also been extremely helpful, from sorting out IT issues for my Mum's video call screen to ordering her Saturday paper, nothing is too much trouble. In short, the Haviland team give 100%.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your lovely review. We're so pleased your mum has settled in well at Haviland House, especially after the difficult decision to leave her own home. It's heartening to hear that…read more

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Review from A A (Relative of Resident) published on 2 April 2025 Submitted via Website • Report

Overall Experience

My wife's grandmother had been in Haviland for 5 years. Throughout this time I watched that as she deteriorated, the care and compassion continued on an upward trajectory. Guild care staff showed the up most respect, care, compassion and the maintenance of dignity out of any care home I have previously

visited. As they cared for my relative in the last days of her life, never as a family have we felt more cared for by a service. Each and every carer, nurse, cleaner, receptionist and manager in that care home should be commended for their hard work and dedication to each and every resident. Thank you Guild Care

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your heartfelt review and for sharing your experience of your wife's grandmother's time at Haviland House. It's incredibly touching to hear how, over five years, you witnessed…read more

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Review from Sue P (Wife of Resident) published on 23 January 2025 Submitted via Website • Report

Overall Experience

My husband's dementia manifests in his challenging behavior. I visited many care homes before finding Haviland House. Many of them were converted Victorian Houses which meant there were often stairs to be negotiated before the residents could access their bedrooms. Some could not provide the support

my husband needed in feeding, personal care, and general looking after. In Haviland House I found a dedicated dementia care home. The building is divided into 5 houses. Each house is a separate unit where there is a spacious corridor with the residents bedrooms, a comfortable lounge and dining room all on the same level. Each house has a secure door so that the residents are safe and secure whatever their level of dementia is. Every month there is a selection of entertainment which is put up in the house so that staff, residents and residents relatives know what is going on. The staff are incredible and Haviland House is now my second home and the staff my extended family.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for sharing your experience with Haviland House. We are truly honoured that you chose us to care for your husband, and it's wonderful to hear how much our dedicated dementia care has…read more

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Review from C B (Daughter-in-law of Resident) published on 20 January 2025 Submitted via Website • Report

Overall Experience

Haviland house today and for the last year have been exceptional in the care they give to my mother-in-law. They know her needs inside out, she always looks comfortable and happy!
The staff are all so very friendly and easy to approach. They will always inform you monthly of how she is doing and at

anytime if needed.
I wouldn't want my mum in law in any other care home, they go above and beyond in all duties of care to her.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your kind review of Haviland House. It's heart-warming to hear that your mother-in-law has received such exceptional care and that her needs are so well understood by our team.…read more

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Review from R L (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report

Overall Experience

I had reached the point in looking after mum who has dementia where I could no longer safely care for her at home. I researched Care Homes and had already been to Haviland House Day Centre for afternoon tea. Following a lovely tour Mum initially went to stay for a couple of weeks Respite. This became

permanent and Haviland is now her home.
We wanted the best care possible and we have not been disappointed. They have demonstrated that our trust in their care was not misplaced. All the staff, whatever their role, are always friendly with a smile, thoughtful, courteous and above all caring and patient. They are there for their residents but also for their families. Communications are very good and I have been kept involved throughout the year as things have developed. The whole environment is excellent from her own room, common areas and the many activities that take place. I feel that Mum could not be in better hands or in a better place. I have no reservations in recommending Haviland House.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your heartfelt review of Haviland House. We are truly honoured that you chose us to care for your mum, and it's wonderful to hear that your trust in our care has been well…read more

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Review from Bronnie C (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report

Overall Experience

Our Mum moved to Haviland House in April 2024 and settled in much more quickly than expected. She has been living with Vascular dementia for around 17 years, but is now at a stage where she needs the support of a care home environment.
She spent a year at another care home in Worthing which was a

complete disaster (so stressful and upsetting) and we are so glad to have now found Haviland House. It is a huge relief to know that she is well looked after, by staff who genuinely care for her wellbeing and treat her as the lovely person she is.
She is eating and drinking better, entertained better (thanks to the regular activities available) and always seems cared for, with washed hair, in clean clothes. The environment on Angmering corridor is welcoming and homely, and also always warm and clean.
Special mention to one member of staff in particular who seems to go out of her way to keep an eye on our Mum, answers the phone in her room, and is so friendly and reassuring to us and our kids when we visit. Thank you!

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your thoughtful review of Haviland House. We're so pleased to hear that your mum has settled in so well and that you feel reassured knowing she is in a caring and supportive…read more

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Review from Trudy W (Wife of Resident) published on 25 September 2024 Submitted via Website • Report

Overall Experience

My husband joined Haviland House in September 2023. He had various dementias and aphasia following a stroke. He had a few hospital visits before end-of-life care. He was as happy as he could be at Haviland and the staff were amazing and helped him feel as dignified as was possible. He smiled and found

ways to thank his carers by shaking the hands of the males and kissing the hands of the females. I thank all of the staff who cared for him when I couldn't. He sadly passed on June 11th but chose to raise funds for Guild Care and dementia.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for taking the time to leave such a heartfelt review of Haviland House. We are deeply sorry for your loss, and our sincerest condolences go out to you and your family. It was an…read more

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Review from K M (Daughter of Resident) published on 4 July 2024 Submitted via Website • Report

Overall Experience

Our Mum has been a resident at Haviland for nearly 5 years. Haviland is a wonderful place, with such caring staff, who treat the residents with such respect and kindness. She has made some lovely friendships with other residents and also the staff.
The home is beautiful, spacious and very clean.

The bedrooms are lovely.
There is always a warm welcome and family atmosphere, a relaxed place for residents and their families to feel at home.
Regular activities and entertainment and a beautiful garden for all the families to use.
Nice to see carers have time to sit with residents to talk about topics, their interests and the old days.
As Mum's care needs have increased and changed over the years, it is reassuring to know that as things have progressed Haviland is the right home for her. Haviland caters for many stages of dementia and provides high levels of care and nursing. We enjoy a good relationship with the Haviland staff, all of who are very friendly, approachable and professional.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you for your wonderful review of Haviland House. I'll be sure to share your kind words with the entire team. We're delighted to hear that your mum has formed lovely friendships with other…read more

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Review from D M (Friend of Resident) published on 25 June 2024 Submitted via Website • Report

Overall Experience

Having visited many many homes over the last 25 years I can honestly say Havilland is outstanding.
Fabulous atmosphere - welcoming and beautifully clean. Lovely staff and wonderful to see residents truly enjoying their day.
Well done Guildcare - not an easy job to make this level of service look so

effortless!

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your glowing review of Haviland House. We are so pleased to hear that you find the home outstanding having visited many, many homes over the years, and to hear that you felt that…read more

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Review from Lesley B (Daughter of Resident) published on 19 June 2024 Submitted via Website • Report

Overall Experience

My mum stayed in Haviland House for 4 months she was end of life care and she loved every day and everyone, she felt very lucky to be there and I couldn't have wished for a nicer place for her to end her life.
My dad is in Haviland he has vascular dementia and it has taken a while for him to settle

but now he says he is staying in a great hotel.
If you want somewhere for your loved ones to be looked after how you would look after them then Haviland is the place, the rooms are en-suite, spacious and clean, the carers are fantastic as are the clinical staff, nothing is too much trouble, meals are cooked in their kitchen and if you time it right you get homemade cake when you visit, yum!
Daily entertainment is brilliant from singers coming in to arts and crafts. Today they made bird feeders from pine cones.
All the staff work so very hard to give our loved ones the very best care and attention.
I couldn't wish for a better home, for my dad.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your kind review relating to the care that the team at Haviland House have provided to your parents. Please accept our sincere condolences on the loss of your mother, we were…read more

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Review from Coral G (Daughter of Resident) published on 11 June 2024 Submitted via Website • Report

Overall Experience

The home is an utter disgrace. I hadn't done a review before now as we were so traumatised by our experience I needed to forget about it. My Mum was frequently soiled when I visited as were other residents. The whole place stinks. Residents were largely ignored unless it was meal times. The management

couldn't care less and there is a huge focus on money. Despite the huge fees, everything is filthy including cups, bedlinen and rooms. You would be right in asking why on earth we kept her there but, we had no choice. Three staff members were great and a couple of others but that was it. My Mum had an incident of unexplained bruising with very clear finger marks on her arms. I would think very carefully before putting a loved one in here. Mum did not leave her room for a year but is now happily walking and being cared for properly in her new home. One of the carers who knew Mum from Havilland saw her in her new home and cried at the difference.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

As Worthing's leading social care charity and provider of high-quality residential care for older people, we take immense pride in our safety and quality track record. Following your concerns…read more

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Review from Jason B (Son of Resident) published on 20 March 2024 Submitted via Website • Report

Overall Experience

I can not express the amount of gratitude to all the staff.
I can not single one person out, the carers have made my mum's respite.
The lady from the office has also been amazing offering advice above her remit nothing ever seems too much trouble which is what we need as social services I feel have

let my mum down so badly.
I can not thank you all enough.

Reply from Avallon Mc Cormack, Home Manager at Haviland House

Many thanks for your kind review. We are delighted that your mums respite has been a positive experience and will ensure that your feedback is passed on to our team.

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Review from David A (Son of Resident) published on 27 November 2023 Submitted via Website • Report

Overall Experience

In the darkness of dementia as a family, we found Haviland House, really can only say thank you from the bottom of our hearts. What a beautiful place unsung heroes work here with love and respect. The help has been overwhelming at times it’s made it far more bearable. I on behalf of my mother and family

thank you so much for finding light in the darkest of places in a dementia journey Haviland House. Thank you!

Reply from Avallon McCormack, Registered Manager at Haviland House

Thank you so much for your heartfelt review, I have read it to some of the team already and they are really touched by it. I am so pleased that you feel that we as a team are here for you and Mum and…read more

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Review from R N (Wife of Resident) published on 9 October 2023 Submitted via Postal Card • Report

Overall Experience

Having been present for quite long periods when visiting my husband. I am full of admiration for the way the staff nurses, assistants, helpers and volunteers are so consistent in the way they carry out their duties. Residents are treated with kindness and respect. Their concerns are addressed promptly

and seriously until the situation is resolved satisfactorily. Their dedication deserves so much more recognition from authorities.

Reply from Avallon McCormack, Home Manager at Haviland House

Thank you for choosing Haviland House. We are delighted that you are pleased with the service provided and that the service is having a positive benefit and impact. Your feedback is invaluable to us…read more

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Review from Barbara B (Wife of Resident) published on 19 September 2023 Submitted via Website • Report

Overall Experience

My husband enjoys the range of activities offered and loves the friendly staff. The lunch is always a highlight of his day as is the dessert and cake!! He attends twice a week which gives me some much-needed respite.

Reply from Avallon Mc Cormack, Home Manager at Haviland House

Thank you for choosing Haviland House. We are delighted that you are pleased with the service provided and that the service is having a positive benefit and impact. Your feedback is invaluable to us…read more

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Review from Danny B (Son of Resident) published on 14 September 2023 Submitted via Website • Report

Overall Experience

Dad went into Haviland House in February 2023 aged 94 into Bramber Wing. As it was his first time in a care home we were naturally anxious that he would be looked after properly and that his needs would be met. It soon became apparent to us that we needn't have had any concerns whatsoever, and that

every single carer that we experienced who helped look after Dad did a fantastic job. I was fortunate enough to be able to visit him practically every day and evening (along with my two brothers) and we could always see the care, effort, and fondness into looking after him. I think one of any relative's biggest concerns of a family member going into a care home is trust, and we trusted Haviland House to look after him.
To the management, to the nursing staff, to the carers, thank you!

Reply from Avallon McCormack, Home Manager at Haviland House

Thank you for your kind review of Haviland House. On behalf of Guild Care and the team at Haviland House, we would like to offer our deepest condolences to you and your family. We are so pleased that…read more

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Review from M B (Daughter of Resident) published on 11 August 2023 Submitted via Website • Report

Overall Experience

I can't thank Haviland enough for the care and patience shown towards my dad as he battled Alzheimer's. He was not an easy resident, but the staff took time to get to know him and engage with his interests so that over time he settled in and became a part of their community. He had some complex needs,

physical and mental, but Haviland managed everything well and I can't fault the care he received. Haviland was always spotlessly clean when we visited, with no 'smells'. Communication with relatives could be better very good at informing us of issues, but sometimes slow to respond to queries. That said, I'd rather staff prioritise good care over responding to emails/calls. Overall I would recommend Haviland to anyone looking for a home for their loved ones.