What types of Care is Haviland House registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Haviland House?

Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Haviland House to the centre of Worthing?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Haviland House care home, 20a Robin Road, Goring-by-Sea, Worthing, West Sussex BN12 6FE

Review from Sally K (Daughter of Resident) published on 6 March 2026 Submitted via Website • Report

Overall Experience

My Mum has been at Haviland House for over 6 years. In this time the home has got better and better and is now of a really high standard. Mum is very well cared for and both the staff and management team are lovely. The only downside to this Home is the huge cost which goes up at an alarming rate each

year.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you very much for taking the time to share your feedback. We are delighted to hear that your mum has continued to feel well cared for during her time at Haviland House and that you have seen the home go from strength to strength over the years. Your comments about the team and the standard of care mean a great deal and will be shared with everyone.

We understand that the cost of dedicated dementia care is an important consideration for families. We regularly review our fees to ensure they reflect the level of staffing, training and support required to provide safe and personalised care. We appreciate you raising this and are pleased that the overall experience has remained so positive.

Thank you again for your review and for your ongoing trust in us.

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Review from Julie S (Niece of Resident) published on 23 February 2026 Submitted via Website • Report

Overall Experience

We cannot praise Guild Care, Haviland House highly enough for the dementia care they provide for our Aunt, who has been there for the past 18 months.
The staff consistently show kindness, patience and understanding, even when supporting challenging behaviour, always treating our Aunt with dignity and

compassion. Communication with our family has been excellent, and we are always kept informed of any incidents, which gives us great reassurance.
Although Haviland House is a large care home, it feels warm and homely.
A heartfelt thank you to the entire staff team - your dedication, care and compassion do not go unnoticed. We are truly grateful for everything you do for our aunt and our family.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you very much for taking the time to share such a heartfelt review. We are truly delighted to hear how well your Aunt has been supported over the past 18 months and that you feel reassured by the care she receives at Haviland House. It means a great deal to know that our team consistently show kindness, patience and compassion, even when supporting more challenging behaviours.
We are also pleased that you value the regular communication with your family, as keeping relatives informed is an important part of the care we provide. Your comments about the warm and homely atmosphere are especially appreciated and will be shared with the entire team.
Thank you again for your trust and for recognising the dedication of our staff.

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Review from David C (Wife of Resident) published on 23 February 2026 Submitted via Postal Card • Report

Overall Experience

I have been very impressed with the care my wife is receiving. The quality of the care and the dedication of the staff is very impressive. To have my wife cared for by the team at Haviland House provides me with the confidence that she is being well looked after in every aspect of care. Thank you.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you very much for taking the time to share your kind feedback. We are truly pleased to hear how impressed you are with the care your wife is receiving at Haviland House. It means a great deal to our team to know that their dedication and commitment have given you confidence and reassurance during what we know can be a difficult time.
Providing compassionate, high-quality support for every resident is at the heart of what we do, and your words will be shared with the whole team. Thank you again for your trust and for your thoughtful review.

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Review from T B (Daughter of Resident) published on 23 February 2026 Submitted via Postal Card • Report

Overall Experience

The moment you walk through the door, it feels like home. All the staff are so friendly and helpful. The rooms are really spacious, and all the communal areas are modern and very welcoming. Love the coffee bar as it feels like going out with dad, even if he's not up to actually going out. There is always

some entertainment or activities going on, which is amazing. Finally, there is always cups of tea on hand!

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for sharing such a lovely review. We are delighted to hear that Haviland House feels like home from the moment you arrive and that you have found the staff to be friendly, welcoming and supportive. It is wonderful to know that the spacious rooms and modern communal areas have helped create a comfortable and positive environment for your dad.
We are especially pleased that you enjoy using the coffee bar, as creating spaces where families can spend meaningful time together is very important to us. It is also great to hear your appreciation for the activities and entertainment on offer and, of course, the endless cups of tea.
Your kind feedback means a great deal and will be shared with the whole team. Thank you again for your trust and support.

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Review from Jane W (Wife of Resident) published on 23 February 2026 Submitted via Website • Report

Overall Experience

Having looked at several care homes, what a relief to find Haviland House. With five separate households, ensuite rooms, open visiting policy and all staff trained dementia care I knew it was the place for my husband. He has been there two years.

All the staff are friendly and show care, compassion,

patience and respect for each resident as well as for friends and relatives. I am well informed as to his health and well-being either through conversations when I visit, by phone or by email. My husband is sometimes reluctant to be given care but the staff find ways to overcome this.

The food is freshly prepared and delicious including cake each afternoon. Christmas lunch was superb and the coffee lounge downstairs was transformed into a restaurant for residence to eat with their family

A wide range of activities take place either within households or in the Ashmount, a large communal lounge. Friends and relations who visit always comment on the lovely feel of Haviland House.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for sharing such a thoughtful review of your husband's experience at Haviland House. We are delighted to hear how reassured you felt when choosing the home and that our households, ensuite rooms and open visiting policy have supported both you and your husband over the past two years.
It means a great deal to know that our team have shown care, compassion and patience, especially when your husband is sometimes reluctant to accept support. We are also pleased that you feel well informed about his well-being and that the freshly prepared food, activities and special occasions like Christmas lunch have contributed positively to his experience.
Your kind comments about the warm atmosphere are truly appreciated and will be shared with the whole team. Thank you again for your trust and support.

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Review from Paul O (Son of Resident) published on 16 February 2026 Submitted via Website • Report

Overall Experience

The Care providing teams do an amazing job on tight budgets. I feel confident that my Father is well looked after in his days of need. The environment can be a little chaotic but it's understandable given the level care needs required for varying residents. It's all handled with dignity and respect

for which I'm forever grateful.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you very much for taking the time to share your feedback. We are really pleased to hear that you feel confident in the care your father is receiving at Haviland House. It means a great deal to know that our teams' dedication and hard work give you reassurance during this time.
We appreciate your understanding that the environment can sometimes feel busy, as our staff support residents with a wide range of needs. Our priority is always to ensure that every person is treated with dignity, respect and compassion, and your acknowledgment of this is truly valued.
Thank you again for your kind words and continued trust in our team.

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Review from Terry W (Husband of Resident) published on 14 February 2026 Submitted via Website • Report

Overall Experience

Haviland House represents a high quality home for those living with Dementia. The staff are all caring and in abundance (as all homes Haviland House suffers with shortage of staff from time to time however they seem to be able to sort quality Agency Staff when required) .
The home is clean and tidy

and having seen my wife try various homes for respite prior to her residency I can say Haviland House have set the bar very high. A height many strive to reach but few will actually achieve.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you very much for taking the time to share such a thoughtful review. We are delighted to hear that you feel Haviland House provides high-quality care for your wife and that her experience has set such a high standard compared with other homes you have tried. It means a great deal to know that our team's kindness, patience and commitment have given you confidence and reassurance.
We also appreciate your recognition of how our staff and agency partners work together during busier periods to ensure continuity of care. Maintaining a clean, welcoming and homely environment is incredibly important to us, and your feedback will be shared with the whole team.
Thank you again for your trust and support.

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Review from Peter M (Power of Attorney of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

A good standard of care but take advantage of long term patients by charging new ones hundreds of pounds less a week. It's obviously not in the patient's interest to be moved so no option but to pay the higher rate. Aunt has been resident for over 5 years and no complaints with her day to day care.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you for taking the time to leave a review and we are very pleased to see that you are happy with the standard of care and the overall service at Haviland House.

In line with new build homes operating in the local vicinity, we are offering time limited promotional fees for new residents which has been effective in maintaining occupancy levels.

All fees are subject to increases in order to meet the rising costs of care.

We are committed to provide higher than usual staffing levels and are investing in the latest and most advanced technology in order to offer the very best experience for all who require our support.

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Review from I G (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

My Dad has been in Haviland since 2022. We have been very impressed with the care he has received.

The staff are incredibly patient and understanding. My Dad had had a difficult experience in a different home but at Haviland we are kept well informed and he is well looked after.

The staff are

very supportive with visits and phone calls with Dad. I cannot recommend it highly enough.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for your thoughtful review and for taking the time to share your experience. We are delighted to hear that your dad has been well looked after at Haviland House and that our staff have been able to provide the care, patience and understanding that he needs. We also appreciate your kind words about our communication and the support we provide during visits and phone calls.

It's heart-warming to know that Haviland House has been a positive experience for both you and your dad, and we are so grateful for your trust and confidence in our team.

Your feedback will be shared with everyone here at Haviland House. If there's anything more we can do, please don't hesitate to reach out

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Review from L B (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

Mum has been a resident at Haviland House for 3 years now. As her dementia has progressed, the staff have been ourstanding in their compassion and care for her. She is gently encouraged to take part in activities they know she will enjoy which is so good for her. The staff have always communicated with

me brilliantly, I really believe Mum is getting the best care possible.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for your wonderful review. We are so pleased to hear that the team at Haviland House has been able to support your mum throughout her dementia journey with such care and compassion. It's great to know that she has formed such strong connections with our team, and we truly value the trust you have placed in us to care for her.
Your kind words about our communication with families mean a lot to us, and we will be sure to share this feedback with the entire team. We are grateful for the opportunity to provide care for your mum and are always here for both her and your family.
Thank you again for your trust and for sharing your experience.

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Review from Susan S (Wife of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

My husband has been a resident of Haviland House for nearly three years. While there has been the inevitable decline in his health, he has always received wonderful care. Without exception, all the staff we have met in this time, have been absolutely first class. Myself and other family members when

visiting, have always been made to feel welcome, so that we can spend calm, quality time with our loved one. We feel so lucky, in what has been a distressing illness, that we found Haviland House. Heartfelt thanks to everyone at Haviland.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for your thoughtful review and for taking the time to share your experience. We are delighted to hear that your husband has been receiving such wonderful care during his time at Haviland House. It's heartwarming to know that both you and your family have felt so welcome and supported by our team, and we are pleased that your husband has been able to settle in so comfortably.
We truly appreciate your feedback on the care, compassion, and quality of life our team provides for residents. Ensuring that each person is treated with dignity and respect is at the core of what we do. Your kind words about the team and the environment mean a great deal to everyone here. Thank you again for your trust and support-it is a privilege to care for your loved one.
We will ensure that your review is shared with the entire team at Haviland House. If there is anything more we can do, please do not hesitate to reach out.

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Review from Doug T (Brother of Resident) published on 26 September 2025 Submitted via Website • Report

Overall Experience

My family and I would just like to say a heartfelt thank you to the staff at Haviland House for all of the care and compassion you showed to our sister Deb over the past two years. From the very start we knew she was in safe and gentle hands. What we could never have imagined though was the level of

kindness, love, humour, and warmth you would surround her with every day. And in addition, the emotional support extended to us during this difficult time too.
Deb was one of the youngest residents at Havilland House and you never let her illness define her. You saw her for her smile, her laugh, and her spirit and that meant so much to us. More importantly you gave her dignity, friendship and love until the very end and for that we will always be truly grateful.
Please know that you have left an indelible mark on our family's hearts. What you did and continue to do every day is amazing.
With Love and thanks from all of Debs siblings.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for your deeply moving and heartfelt review. We are truly honoured to have cared for your sister over the past two years here at Haviland House. Knowing that you felt she was surrounded with kindness, dignity and love means so much to the whole team.It was a privilege to see her personality, laughter and spirit shine through, and to support her with friendship and compassion every day. We are also grateful to know that you and your family felt supported throughout such a difficult time. Providing comfort and reassurance to loved ones is a vital part of the care we offer.Your generous words will be shared with all of the team who were involved in her care. Please accept our deepest thanks for your trust. It has been an absolute privilege to support your sister and your family, and we send our heartfelt condolences to you all.

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Review from J W (Son of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

The whole team at Haviland House are exceptional and have looked after my mother through early dementia to severe dementia. She has always been well cared for and has a fantastic connection to the whole team. As a family member I have always been kept informed and supported through several years of

my mother being in care.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for your kind and thoughtful review. We're truly honoured to have cared for your mum through every stage of her dementia journey here at Haviland House. It's incredibly heartening to hear that she has always felt well supported and connected to the whole team-that sense of familiarity and trust is something we strive to build with every resident. We're also so pleased to know that you've felt informed and supported as a family member over the years. Open, compassionate communication is central to our approach, and we know how important it is for loved ones to feel included and reassured. Your warm words mean a great deal to the entire team and will be shared with everyone involved. Thank you again for your continued trust-it's a privilege to care for your mum.

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Review from Tim B (Son of Resident) published on 28 April 2025 Submitted via Website • Report

Overall Experience

My father was resident in Haviland House for 2.5 years once he could no longer live at home due to Alzheimer's and Lewy Body Dementia. Throughout his time at Havilland, Dad received excellent care. He was made to feel comfortable and welcome, and made many friends amongst both fellow residents and staff.

The carers were always attentive and Dad's condition noticeably improved once he was receiving 24/7 care. Many different activities are organised, with a monthly plan sent to resident's relatives, as well as informal activities such as garden walks, watching films etc. A monthly health report is also sent to resident's relatives, and any important events notified by telephone. Security is very good but no impediment to visiting, which is encouraged. The Management were accessible and approachable, and always responded helpfully to any questions.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for your thoughtful review and for sharing your father's experience at Haviland House. It's wonderful to hear that he felt so comfortable, supported and connected during his 2.5 years with us. Helping residents build friendships, enjoy meaningful activities and feel truly at home is at the heart of everything we do. We're also pleased that the regular updates and approachable communication from our team gave you peace of mind, especially during such a significant transition. Your kind words about our care staff, activities, security and management team mean a great deal, and we will make sure they are shared with everyone involved. Thank you again for your trust and support-it has been an honour and a privilege to care for your dad.

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Review from W O (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report

Overall Experience

My Mum has been a resident in Haviland House for 5 weeks and didn't want to leave her own home, she has settled in better than we could have hoped, due to the care, patience and consideration that the staff on Angmering have given her. They take account of her likes and dislikes, they are flexible

to accommodate her daily rhythm.
I live abroad and the staff have ensured that we communicate twice per day.
Mum loves the varied activities, held daily, twice a day. The food is delicious, with home made desserts and cakes.
Haviland House is divided into households giving a homely, sociable feel, with residents of a similar stage in the dementia journey.
I cannot fault the care staff, they have dealt with things in a timely manner, always letting me know and keeping me in the loop. The admin team have also been extremely helpful, from sorting out IT issues for my Mum's video call screen to ordering her Saturday paper, nothing is too much trouble. In short, the Haviland team give 100%.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for your lovely review. We're so pleased your mum has settled in well at Haviland House, especially after the difficult decision to leave her own home. It's heartening to hear that the care, patience and personal attention from our Angmering team have made such a difference. We're delighted she's enjoying the daily activities, delicious homemade food and the warm, homely feel of our households. It's also wonderful to know we've helped you stay closely connected from abroad-maintaining family bonds is so important to us. Your kind words about both our care and admin teams mean a great deal and will be shared with everyone involved. Thank you again for your trust and support-it's a privilege to care for your mum, and we're always here for you both.

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Review from A A (Relative of Resident) published on 2 April 2025 Submitted via Website • Report

Overall Experience

My wife's grandmother had been in Haviland for 5 years. Throughout this time I watched that as she deteriorated, the care and compassion continued on an upward trajectory. Guild care staff showed the up most respect, care, compassion and the maintenance of dignity out of any care home I have previously

visited. As they cared for my relative in the last days of her life, never as a family have we felt more cared for by a service. Each and every carer, nurse, cleaner, receptionist and manager in that care home should be commended for their hard work and dedication to each and every resident. Thank you Guild Care

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for your heartfelt review and for sharing your experience of your wife's grandmother's time at Haviland House. It's incredibly touching to hear how, over five years, you witnessed the compassion and dedication of our team grow even stronger as her needs changed. Providing dignified, person-centred care-especially during the most difficult moments at the end of life-is at the very heart of what we do, and it means the world to us that you and your family felt so supported. Your kind words about every member of our team-from carers and nurses to cleaners, reception staff, and managers-will be shared with them, and I know they will be deeply moved by your gratitude and recognition. Thank you again for your trust, and please accept our deepest condolences. We're honoured to have cared for your loved one.

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Review from Sue P (Wife of Resident) published on 23 January 2025 Submitted via Website • Report

Overall Experience

My husband's dementia manifests in his challenging behavior. I visited many care homes before finding Haviland House. Many of them were converted Victorian Houses which meant there were often stairs to be negotiated before the residents could access their bedrooms. Some could not provide the support

my husband needed in feeding, personal care, and general looking after. In Haviland House I found a dedicated dementia care home. The building is divided into 5 houses. Each house is a separate unit where there is a spacious corridor with the residents bedrooms, a comfortable lounge and dining room all on the same level. Each house has a secure door so that the residents are safe and secure whatever their level of dementia is. Every month there is a selection of entertainment which is put up in the house so that staff, residents and residents relatives know what is going on. The staff are incredible and Haviland House is now my second home and the staff my extended family.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for sharing your experience with Haviland House. We are truly honoured that you chose us to care for your husband, and it's wonderful to hear how much our dedicated dementia care has meant to you and your family. It means a great deal to us that you've noticed the thought and care put into our environment, from the spacious layout of each house to the safety and security we prioritise for all our residents. We're delighted that you feel at home with us and that our team has become like an extended family to you. Supporting residents and their loved ones through the challenges of dementia is at the heart of what we do, and it's so rewarding to hear that you value the care, personal support and sense of community at Haviland House. Thank you for your trust and kind words, and please know that we are always here to support you and your husband in any way we can.

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Review from C B (Daughter-in-law of Resident) published on 20 January 2025 Submitted via Website • Report

Overall Experience

Haviland house today and for the last year have been exceptional in the care they give to my mother-in-law. They know her needs inside out, she always looks comfortable and happy!
The staff are all so very friendly and easy to approach. They will always inform you monthly of how she is doing and at

anytime if needed.
I wouldn't want my mum in law in any other care home, they go above and beyond in all duties of care to her.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for your kind review of Haviland House. It's heart-warming to hear that your mother-in-law has received such exceptional care and that her needs are so well understood by our team. Ensuring our residents are comfortable, happy and truly at home is always our priority, so your feedback means a great deal. We're glad you find our staff approachable and supportive, and that you feel well-informed about her care. Communication and building strong family connections are central to our approach. Your words about not wanting her in any other care home touch us deeply. We strive to go above and beyond every day, and it's rewarding to know we've made a positive impact. Thank you for sharing your experience. Please don't hesitate to reach out if there's anything more we can do to support you or your mother-in-law.

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Review from R L (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report

Overall Experience

I had reached the point in looking after mum who has dementia where I could no longer safely care for her at home. I researched Care Homes and had already been to Haviland House Day Centre for afternoon tea. Following a lovely tour Mum initially went to stay for a couple of weeks Respite. This became

permanent and Haviland is now her home.
We wanted the best care possible and we have not been disappointed. They have demonstrated that our trust in their care was not misplaced. All the staff, whatever their role, are always friendly with a smile, thoughtful, courteous and above all caring and patient. They are there for their residents but also for their families. Communications are very good and I have been kept involved throughout the year as things have developed. The whole environment is excellent from her own room, common areas and the many activities that take place. I feel that Mum could not be in better hands or in a better place. I have no reservations in recommending Haviland House.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for your heartfelt review of Haviland House. We are truly honoured that you chose us to care for your mum, and it's wonderful to hear that your trust in our care has been well placed. It means so much to us to know that you've found our team to be friendly, thoughtful and patient, and that we've been able to support both your mum and your family throughout her time with us. Communication and creating a welcoming, homely environment are key to our approach, so we're delighted to hear that this has been your experience. We're also pleased that your mum enjoys her room, the common areas and the many activities we offer. Knowing she's in a place where she's well cared for and comfortable is exactly what we strive to achieve. Thank you for your recommendation and kind words. If there's ever anything we can do to further support you or your mum, please don't hesitate to reach out.

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Review from Bronnie C (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report

Overall Experience

Our Mum moved to Haviland House in April 2024 and settled in much more quickly than expected. She has been living with Vascular dementia for around 17 years, but is now at a stage where she needs the support of a care home environment.
She spent a year at another care home in Worthing which was a

complete disaster (so stressful and upsetting) and we are so glad to have now found Haviland House. It is a huge relief to know that she is well looked after, by staff who genuinely care for her wellbeing and treat her as the lovely person she is.
She is eating and drinking better, entertained better (thanks to the regular activities available) and always seems cared for, with washed hair, in clean clothes. The environment on Angmering corridor is welcoming and homely, and also always warm and clean.
Special mention to one member of staff in particular who seems to go out of her way to keep an eye on our Mum, answers the phone in her room, and is so friendly and reassuring to us and our kids when we visit. Thank you!

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for your thoughtful review of Haviland House. We're so pleased to hear that your mum has settled in so well and that you feel reassured knowing she is in a caring and supportive environment. It means a lot to us that you've noticed the positive changes in her well-being, from eating and drinking better to enjoying the regular activities we offer. Ensuring our residents feel comfortable, cared for and valued as individuals is always our priority, and your kind words reflect the heart of what we strive to achieve every day. We're especially glad that you find the Angmering corridor to be warm, clean, and homely, and we will pass on your lovely feedback to the team. Thank you for your trust and for sharing your experience. Please don't hesitate to reach out if there's anything more we can do to support you and your family.