Haviland House, Guild Care's most recent care home, offers first class residential and nursing care in a purpose-built environment for people with dementia.
Located just a few miles from Worthing, at Goring-by-Sea, the home’s design consists of five suites each with twelve spacious en-suite bedrooms of 18 square metres.
The staff are trained to nurture people within this safe and comfortable home enabling them to live well with dementia. The beautiful interior enhances the space throughout offering residents a classic yet contemporary decor incorporating a dining room, lounge, spacious themed areas and bathing facilities within each suite.
The overriding philosophy for excellence in dementia care is that all people, including carers, are entitled to have a good quality of life; regardless of what stage they are in their journey. They never take a ‘one size fits all’ approach, and provide care in a way that values each individual’s likes and dislikes.
As a person’s needs change, the service offered will also evolve and adapt, ensuring that staff continue to provide the highest standards of care. High staffing ratios provide first class residential and nursing care around-the-clock.
Nutritious meals with enticing flavours are freshly cooked in the home’s superb kitchen and menus include much-loved favourites.
Innovative reminiscence is known to improve well-being and the home’s corridors and lounges have been designed with this in mind. There are charming streets and areas of interest which include sporting memorabilia and delightful fashion accessories. Ends of corridors have been transformed into a beach hut and potting shed and quiet lounges have taken on the themes of music room, sewing room, games rooms and libraries. The garden also offers reminiscence areas with a red telephone box and Memory Lane as well as traditional methods of activity such as planting flowers in raised beds.
Group: Guild Care
Person in charge: Chris Walton-Turner (Manager)
Local Authority / Social Services: West Sussex County Council (click for contact details)
Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 63 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Neuropathic • Speech Impairment
Admission Information: Ages 60+.
Single Rooms: 63
Rooms with ensuite WC: 63
Facilities & Services: Palliative Care • Day Care • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Parking:
Own Car Park
Latest Care Quality Commission* Report on Haviland House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.9 (maximum of 10) for Haviland House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Haviland House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.252 for Haviland House is calculated as follows: ( (72 Excellents x 5) + (41 Goods x 4) + (26 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 143 Ratings = 4.252
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.635 Points relating to the number of positive Reviews for Haviland House is based on 8 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12.6 Target = 0.635
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Haviland House has a Review Score of 8.9 (8.887) from 12 Reviews
Review submitted from a Website Submission by Sue M (Daughter-in-law of Resident) on Wednesday 20 December 2017. Relates to December 2017.
Haviland House is a brilliant service. The staff really value my mother-in-law and do their best every day to ensure that her life is still enjoyable.
The care they provide is exceptional. The home really takes seriously the need to understand people's individual experience of dementia and to meet their own personal needs within the journey.
How likely would you be to recommend Haviland House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Amanda B (Daughter of Resident) on Thursday 14 December 2017. Relates to December 2017.
Haviland House has given my Mother a new lease of life by the staff interacting with her so much, which I am extremely grateful for. They have understood her needs and have been very understanding.
How likely would you be to recommend Haviland House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Maureen W (Daughter-in-law of Resident) on Tuesday 12 December 2017. Relates to November 2017.
Very happy that my mum is so well looked after and I am confident all her care needs are met. I find it difficult to find staff sometimes and I can’t get used to no names or uniforms. However, everyone seems very relaxed in a less formal atmosphere when she was on Elmer.
How likely would you be to recommend Haviland House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Samantha Philpott, Head of Communications and Marketing at Haviland House responded to this review on 14 Dec 2017:
We are pleased that you are happy with the care your mum is getting at Haviland House. I know the transition to our carers not wearing uniforms or name badges has been a difficult one for some relatives and staff too, however the ‘Butterfly Approach’ we have adopted is aimed at making the environment less clinical and more like a home, so we do believe that this is in the best interest of our family members. However, we do though take on board your comments and hope in time you will get more used to this way of living at Haviland House.
Review submitted from a Website Submission by Andrea (Resident) on Monday 11 December 2017. Relates to December 2017.
I find it hard to understand the rate at which the staff are constantly leaving and new ones coming in. Not only care staff but RNs and domestic. I’ve never known a Nursing Home with the turn over so high, it’s unsettling for relatives so must be worse for the residents.
There never seems to be an RN on the floor when I’ve visited, the only time you get to talk to one is if you’ve made an appointment, this is not really satisfactory.
How likely would you be to recommend Haviland House? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Samantha Philpott, Head of Communications and Marketing at Haviland House responded to this review on 22 Dec 2017:
Thank you for your comments which we take very seriously. We have recently adopted the ‘Butterfly Approach’ at Haviland House which is aimed at making the environment less clinical and more like a home. Taking on this approach means we have changed some of the ways we work so there are no strict routines; staff and individuals living here spend the day together and we focus on people’s feelings as much as their personal care needs. We have also removed staff uniforms and created five households which care for a particular stage of dementia. Having talked to other care homes who have also adopted the 'Butterfly Approach' we knew there would be a high turnover of staff, typically up to 85%, at Haviland, it is around 60%. Dementia care is quite different to traditional residential and nursing care but since moving to a household model we have strived to ensure consistency of staff, but attracting people has always proved difficult. We are always looking at improving our recruitment processes to ensure we get the right people.
Review submitted from a Website Submission by Tracey S (Daughter of Resident) on Monday 11 December 2017. Relates to November 2017.
We are extremely happy with all aspects of the care that my mum receives at Haviland House. The staff are always caring and respectful and very supportive to us as a family.
How likely would you be to recommend Haviland House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Denise P (Daughter of Resident) on Monday 11 December 2017. Relates to December 2017.
Happy with overall care, very friendly staff, nice to be spoken to when entering the reception area.
How likely would you be to recommend Haviland House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Janet L (Daughter of Resident) on Monday 11 December 2017. Relates to December 2017.
The care staff are very hard working, caring and kind but are stretched to their limits sometimes with the complex needs of the residents. There is a welcoming atmosphere at Haviland and I feel comfortable that my mother’s care needs are met.
How likely would you be to recommend Haviland House? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Sandor N (Son of Resident) on Monday 11 December 2017. Relates to December 2017.
Constantly losing staff so having to re-hire and when you can't find permanent staff you have lots of temps so they don't get to know residents and understand their needs. Minimal activities and not structured on daily basis..considering my father pays nearly £1400 per week all he seems to get for that is 3 meals per day and a room...nearly everytime I visit him he's asleep on the sofa and not doing anything. From what I've seen there is no specialist dementia care at this home... The majority of temps you hire are not specialist dementia trained. Since my father has been at this home he has deteriorated rapidly and I believe a big part of this is due to lack of exercise, going out, doing activities on a daily basis i.e. not just once or twice a week.
How likely would you be to recommend Haviland House? Extremely Unlikely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Samantha Philpott, Head of Communications and Marketing at Haviland House responded to this review on 22 Dec 2017:
Thank you for raising your concerns about your father’s wellbeing which we take extremely seriously. At a recent Relatives’ Meeting, we talked about the high turnover that Haviland has experienced this year. We knew from talking to other care homes that have adopted the ‘Butterfly Approach’ with Dementia Care Matters, that this would result in a high turnover rate of anywhere up to 80-85%. At Haviland, it is closer to 60%. Since moving to the household model we have strived to ensure consistency. Dementia care is quite different to traditional residential and nursing care and finding the right people has always proved difficult, but we have recently changed our recruitment methods and we will be monitoring turnover going forward. We encourage our staff to involve individuals in aspects of normal household tasks and activities such as laying the table for meals, sorting cutlery etc. as well as more planned events like watching films and quizzes and other events set up by our Health and Wellbeing Coordinator. We understand the concerns about your father being asleep on the sofa and this will be investigated further. We have commenced training for staff which focuses on providing person-centred dementia care – which is all about getting to know individuals and finding ways of connecting with people on an emotional level. The initial training has been on two households and will be rolled out to all staff in 2018. Staff also attend Guild Care’s Certificate in Principles of Dementia Care through Northbrook College. We hope that we can engage with you in person very soon to discuss all your concerns in more detail.
Review submitted from a Postal Card by Jean R (Sister of Resident) on Monday 4 September 2017. Relates to August 2017.
It's an excellent home. My sister gets wonderful care. The carers are excellent and it's a loving and safe environment. It is scrupulously clean and freshly painted and maintained very well. They do everything they can for the residents.
How likely would you be to recommend Haviland House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Cyril S (Husband of Resident) on Tuesday 21 March 2017. Relates to March 2017.
A wonderful home. Very caring and well run.
My wife has been a resident since it opened in January 2015.
She has advanced dementia but is so safe and looked after by all.
I visit every other day and have lunch with her.
5-star care home, in my opinion.
How likely would you be to recommend Haviland House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by David G (Son of Resident) on Wednesday 27 July 2016. Relates to June 2016.
A purpose built home incorporating all the latest ideas in caring for dementia patients. Home separated into several small units (suites) each with own staff/nurse station, dining room, lounges and bathrooms. Well staffed with lovely caring and helpful staff. Ethos of the home is clear that residents are 'guests' just like in a hotel. Visitors are always welcomed with tea or coffee.
A lovely, lovely place.
How likely would you be to recommend Haviland House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Margaret P (Daughter of Resident) on Wednesday 15 June 2016. Relates to May 2016.
Our dad was placed with Haviland House at its opening. As a family we had struggled with dad's condition over several years with the months before he went to live at Haviland House. Having our dad in this wonderful environment lifted the entire stress of caring from us as we had reached a point where we could cope no further.
To anyone thinking of entrusting Haviland House to the care of their relative or friend please do not hesitate. Dad received the very best of care in this amazing environment. He spent the last 15 months of his life being cared for by staff who were dedicated and skilled.
If there were any queries to raise they were dealt with immediately.
When dad passed away we felt not only his loss, but the loss of an the extended care we had received as a family at Haviland House. Our heartfelt thanks to everyone who made dad's final days pleasant.
How likely would you be to recommend Haviland House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
There are currently no Care Home Idol entrants who have performed at Haviland House