Haviland House

20a Robin Road, Goring-by-Sea, Worthing BN12 6FE
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9.7 78 Reviews
  • Haviland House, Worthing
Haviland House is a dementia care home in Goring by Sea that provides a warm and calming environment for people at every stage of their dementia journey.

Families often speak about the comfort of seeing gentle routines, familiar faces and a team who understands what matters to their loved one. With five purpose-built households and 24/7 nursing care, the home offers safe, homely spaces where support evolves naturally as needs change.

The team is deeply committed to person-centred support, offering meaningful daily activities such as music, sensory sessions, nature exploration and shared moments that help residents feel connected and settled.

With welcoming lounges, accessible gardens and nutritious meals prepared by specialist chefs, Haviland House is a place where people feel safe, known and cared for with kindness and respect.
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Care Provided by Haviland House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Haviland House to confirm what's included and get a personalised quote:

Contact Haviland House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Avallon McCormack (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (67)

Parking

  • Own car park

Haviland House Reviews (78)

9.7

Haviland House has a Review Score of 9.7 (9.700) out of 10, based on 29 reviews in the last 2 years.
Over all time Haviland House has 78 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Haviland House
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Total of 78, showing 1-20
Review from Sian F (Daughter-in-law of Resident) published on 23 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother in law has received excellent care since her admission last summer.
The staff are all friendly and approachable. She has developed a special relationship with Hannah who delivers excellent care often washing her hair and painting her nails. She really does go above and beyond.
We have been
able to bring several items of furniture from her home which helped her settle into her room.
Her weight is monitored regularly and her diet is supplemented when necessary.
She allowed to exercise freedom of choice as to whether she joins in with the scheduled activities or sit quietly watching tv which she prefers.
Reply from Avallon McCormack, Registered Manager at Haviland HouseThank you very much for your kind feedback. We are delighted to hear that your mother-in-law has received excellent care and settled well since joining Haviland House.
It is especially lovely to hear about the positive relationship she has developed with Hannah. Providing personal care with dignity, kindness and attention to detail is something we value greatly, and your comments will be shared with her and the wider team.
We are also pleased that bringing items from home helped her settle and that her health, nutrition and individual choices continue to be supported and respected.
Thank you again for your trust and for taking the time to share your experience.
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Review from S L (Daughter of Resident) published on 23 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been so impressed with the care at Haviland House. There are always activities happening when I have visited, and I have joined in with singing and drumming recently! All the facilities are excellent, and it is reassuring to know that my mum is safe and so well cared for. Thank you to all the
wonderful staff.
Reply from Avallon McCormack, Registered Manager at Haviland HouseThank you so much for your lovely review. We are very pleased to hear how reassured you feel knowing your mum is safe and well cared for at Haviland House.
It's wonderful to know that the activities have made such a positive impression and that you have been able to join in with singing and drumming during your visits. Creating an inclusive environment where families feel welcome and involved is very important to us.
Your kind words about the facilities and our staff will be shared with the team, who will really appreciate your feedback. Thank you again for taking the time to share your experience.
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Review from Mike B (Son of Resident) published on 23 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for two years and from day one we, as a family, have been very impressed with the care that she receives each day. She fitted in well with other residents, which was not only down to her own demeanour at the time, but also how staff carefully and thoughtfully settled her into
her new home. There are always a wide range of activities on offer which Mum continues to enjoy.
As the inevitable decline that dementia brings start to affect Mum I have witnessed how staff encourage in different ways, using their empathy and skills to ensure Mum continues to enjoy her surroundings with the dignity that she deserves.
The care and attention to everyone's needs is outstanding and over the last two years we feel that we have become part of the Haviland House 'family'. Dementia is a journey that impacts the entire family and on many occasions, we have appreciated their personal guidance and pastoral care towards us. You are always greeted with a smile by all members of staff
Reply from Avallon McCormack, Registered Manager at Haviland HouseThank you very much for taking the time to share such a thoughtful review. We are delighted to hear how positive your family's experience has been and that your mum settled so well at Haviland House.
Your comments about the empathy, skill and dignity shown by the team as your mum's dementia has progressed mean a great deal to us. Supporting residents to continue enjoying their surroundings with respect and compassion is central to everything we do.
We are also touched by your words about feeling part of the Haviland House family. We understand how dementia affects the whole family and are pleased that our guidance and pastoral support have been helpful to you.
Thank you again for your trust and kind feedback, which will be shared with the whole team.
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Review from Mark R (Son of Resident) published on 15 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first arrived at Haviland House, I was very impressed and very pleased at the choice I had made for my mother. Upon first arrival, I was very impressed with the cleanliness and great condition of the building. The facilities are lovely, as are the rooms and gardens. I was also impressed with
the professionalism and kindness shown by the staff.
Well done all.
Reply from Avallon McCormack, Registered Manager at Haviland HouseThank you very much for taking the time to share your positive experience. We are delighted to hear that your first impressions of Haviland House reflected the standard of care and environment we strive to provide. Our team takes great pride in maintaining a clean, welcoming setting, and it is wonderful to know that the facilities, rooms, and gardens met your expectations.

We are especially pleased that our staff's professionalism and kindness stood out during your visit. Your feedback means a great deal to the whole team.

Thank you again for your kind words and for choosing Haviland House for your mother.
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Review from Sally K (Daughter of Resident) published on 6 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum has been at Haviland House for over 6 years. In this time the home has got better and better and is now of a really high standard. Mum is very well cared for and both the staff and management team are lovely. The only downside to this Home is the huge cost which goes up at an alarming rate each
year.
Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you very much for taking the time to share your feedback. We are delighted to hear that your mum has continued to feel well cared for during her time at Haviland House and that you have seen the home go from strength to strength over the years. Your comments about the team and the standard of care mean a great deal and will be shared with everyone.

We understand that the cost of dedicated dementia care is an important consideration for families. We regularly review our fees to ensure they reflect the level of staffing, training and support required to provide safe and personalised care. We appreciate you raising this and are pleased that the overall experience has remained so positive.

Thank you again for your review and for your ongoing trust in us.
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Review from Julie S (Niece of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot praise Guild Care, Haviland House highly enough for the dementia care they provide for our Aunt, who has been there for the past 18 months.
The staff consistently show kindness, patience and understanding, even when supporting challenging behaviour, always treating our Aunt with dignity and
compassion. Communication with our family has been excellent, and we are always kept informed of any incidents, which gives us great reassurance.
Although Haviland House is a large care home, it feels warm and homely.
A heartfelt thank you to the entire staff team - your dedication, care and compassion do not go unnoticed. We are truly grateful for everything you do for our aunt and our family.
Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you very much for taking the time to share such a heartfelt review. We are truly delighted to hear how well your Aunt has been supported over the past 18 months and that you feel reassured by the care she receives at Haviland House. It means a great deal to know that our team consistently show kindness, patience and compassion, even when supporting more challenging behaviours.
We are also pleased that you value the regular communication with your family, as keeping relatives informed is an important part of the care we provide. Your comments about the warm and homely atmosphere are especially appreciated and will be shared with the entire team.
Thank you again for your trust and for recognising the dedication of our staff.
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Review from David C (Wife of Resident) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with the care my wife is receiving. The quality of the care and the dedication of the staff is very impressive. To have my wife cared for by the team at Haviland House provides me with the confidence that she is being well looked after in every aspect of care. Thank you.
Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you very much for taking the time to share your kind feedback. We are truly pleased to hear how impressed you are with the care your wife is receiving at Haviland House. It means a great deal to our team to know that their dedication and commitment have given you confidence and reassurance during what we know can be a difficult time.
Providing compassionate, high-quality support for every resident is at the heart of what we do, and your words will be shared with the whole team. Thank you again for your trust and for your thoughtful review.
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Review from T B (Daughter of Resident) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The moment you walk through the door, it feels like home. All the staff are so friendly and helpful. The rooms are really spacious, and all the communal areas are modern and very welcoming. Love the coffee bar as it feels like going out with dad, even if he's not up to actually going out. There is always
some entertainment or activities going on, which is amazing. Finally, there is always cups of tea on hand!
Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for sharing such a lovely review. We are delighted to hear that Haviland House feels like home from the moment you arrive and that you have found the staff to be friendly, welcoming and supportive. It is wonderful to know that the spacious rooms and modern communal areas have helped create a comfortable and positive environment for your dad.
We are especially pleased that you enjoy using the coffee bar, as creating spaces where families can spend meaningful time together is very important to us. It is also great to hear your appreciation for the activities and entertainment on offer and, of course, the endless cups of tea.
Your kind feedback means a great deal and will be shared with the whole team. Thank you again for your trust and support.
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Review from Jane W (Wife of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having looked at several care homes, what a relief to find Haviland House. With five separate households, ensuite rooms, open visiting policy and all staff trained dementia care I knew it was the place for my husband. He has been there two years.


All the staff are friendly and show care, compassion,

patience and respect for each resident as well as for friends and relatives. I am well informed as to his health and well-being either through conversations when I visit, by phone or by email. My husband is sometimes reluctant to be given care but the staff find ways to overcome this.


The food is freshly prepared and delicious including cake each afternoon. Christmas lunch was superb and the coffee lounge downstairs was transformed into a restaurant for residence to eat with their family


A wide range of activities take place either within households or in the Ashmount, a large communal lounge. Friends and relations who visit always comment on the lovely feel of Haviland House.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for sharing such a thoughtful review of your husband's experience at Haviland House. We are delighted to hear how reassured you felt when choosing the home and that our households, ensuite rooms and open visiting policy have supported both you and your husband over the past two years.
It means a great deal to know that our team have shown care, compassion and patience, especially when your husband is sometimes reluctant to accept support. We are also pleased that you feel well informed about his well-being and that the freshly prepared food, activities and special occasions like Christmas lunch have contributed positively to his experience.
Your kind comments about the warm atmosphere are truly appreciated and will be shared with the whole team. Thank you again for your trust and support.
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Review from Paul O (Son of Resident) published on 16 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Care providing teams do an amazing job on tight budgets. I feel confident that my Father is well looked after in his days of need. The environment can be a little chaotic but it's understandable given the level care needs required for varying residents. It's all handled with dignity and respect
for which I'm forever grateful.
Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you very much for taking the time to share your feedback. We are really pleased to hear that you feel confident in the care your father is receiving at Haviland House. It means a great deal to know that our teams' dedication and hard work give you reassurance during this time.
We appreciate your understanding that the environment can sometimes feel busy, as our staff support residents with a wide range of needs. Our priority is always to ensure that every person is treated with dignity, respect and compassion, and your acknowledgment of this is truly valued.
Thank you again for your kind words and continued trust in our team.
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Review from Terry W (Husband of Resident) published on 14 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Haviland House represents a high quality home for those living with Dementia. The staff are all caring and in abundance (as all homes Haviland House suffers with shortage of staff from time to time however they seem to be able to sort quality Agency Staff when required) .
The home is clean and tidy
and having seen my wife try various homes for respite prior to her residency I can say Haviland House have set the bar very high. A height many strive to reach but few will actually achieve.
Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you very much for taking the time to share such a thoughtful review. We are delighted to hear that you feel Haviland House provides high-quality care for your wife and that her experience has set such a high standard compared with other homes you have tried. It means a great deal to know that our team's kindness, patience and commitment have given you confidence and reassurance.
We also appreciate your recognition of how our staff and agency partners work together during busier periods to ensure continuity of care. Maintaining a clean, welcoming and homely environment is incredibly important to us, and your feedback will be shared with the whole team.
Thank you again for your trust and support.
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Review from Peter M (Power of Attorney of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
A good standard of care but take advantage of long term patients by charging new ones hundreds of pounds less a week. It's obviously not in the patient's interest to be moved so no option but to pay the higher rate. Aunt has been resident for over 5 years and no complaints with her day to day care.
Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you for taking the time to leave a review and we are very pleased to see that you are happy with the standard of care and the overall service at Haviland House.

In line with new build homes operating in the local vicinity, we are offering time limited promotional fees for new residents which has been effective in maintaining occupancy levels.

All fees are subject to increases in order to meet the rising costs of care.

We are committed to provide higher than usual staffing levels and are investing in the latest and most advanced technology in order to offer the very best experience for all who require our support.
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Review from I G (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been in Haviland since 2022. We have been very impressed with the care he has received.


The staff are incredibly patient and understanding. My Dad had had a difficult experience in a different home but at Haviland we are kept well informed and he is well looked after.


The staff are

very supportive with visits and phone calls with Dad. I cannot recommend it highly enough.
Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for your thoughtful review and for taking the time to share your experience. We are delighted to hear that your dad has been well looked after at Haviland House and that our staff have been able to provide the care, patience and understanding that he needs. We also appreciate your kind words about our communication and the support we provide during visits and phone calls.

It's heart-warming to know that Haviland House has been a positive experience for both you and your dad, and we are so grateful for your trust and confidence in our team.

Your feedback will be shared with everyone here at Haviland House. If there's anything more we can do, please don't hesitate to reach out
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Review from L B (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Haviland House for 3 years now. As her dementia has progressed, the staff have been ourstanding in their compassion and care for her. She is gently encouraged to take part in activities they know she will enjoy which is so good for her. The staff have always communicated with
me brilliantly, I really believe Mum is getting the best care possible.
Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for your wonderful review. We are so pleased to hear that the team at Haviland House has been able to support your mum throughout her dementia journey with such care and compassion. It's great to know that she has formed such strong connections with our team, and we truly value the trust you have placed in us to care for her.
Your kind words about our communication with families mean a lot to us, and we will be sure to share this feedback with the entire team. We are grateful for the opportunity to provide care for your mum and are always here for both her and your family.
Thank you again for your trust and for sharing your experience.
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Review from Susan S (Wife of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident of Haviland House for nearly three years. While there has been the inevitable decline in his health, he has always received wonderful care. Without exception, all the staff we have met in this time, have been absolutely first class. Myself and other family members when
visiting, have always been made to feel welcome, so that we can spend calm, quality time with our loved one. We feel so lucky, in what has been a distressing illness, that we found Haviland House. Heartfelt thanks to everyone at Haviland.
Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for your thoughtful review and for taking the time to share your experience. We are delighted to hear that your husband has been receiving such wonderful care during his time at Haviland House. It's heartwarming to know that both you and your family have felt so welcome and supported by our team, and we are pleased that your husband has been able to settle in so comfortably.
We truly appreciate your feedback on the care, compassion, and quality of life our team provides for residents. Ensuring that each person is treated with dignity and respect is at the core of what we do. Your kind words about the team and the environment mean a great deal to everyone here. Thank you again for your trust and support-it is a privilege to care for your loved one.
We will ensure that your review is shared with the entire team at Haviland House. If there is anything more we can do, please do not hesitate to reach out.
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Review from Doug T (Brother of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I would just like to say a heartfelt thank you to the staff at Haviland House for all of the care and compassion you showed to our sister Deb over the past two years. From the very start we knew she was in safe and gentle hands. What we could never have imagined though was the level of
kindness, love, humour, and warmth you would surround her with every day. And in addition, the emotional support extended to us during this difficult time too.
Deb was one of the youngest residents at Havilland House and you never let her illness define her. You saw her for her smile, her laugh, and her spirit and that meant so much to us. More importantly you gave her dignity, friendship and love until the very end and for that we will always be truly grateful.
Please know that you have left an indelible mark on our family's hearts. What you did and continue to do every day is amazing.
With Love and thanks from all of Debs siblings.
Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for your deeply moving and heartfelt review. We are truly honoured to have cared for your sister over the past two years here at Haviland House. Knowing that you felt she was surrounded with kindness, dignity and love means so much to the whole team.It was a privilege to see her personality, laughter and spirit shine through, and to support her with friendship and compassion every day. We are also grateful to know that you and your family felt supported throughout such a difficult time. Providing comfort and reassurance to loved ones is a vital part of the care we offer.Your generous words will be shared with all of the team who were involved in her care. Please accept our deepest thanks for your trust. It has been an absolute privilege to support your sister and your family, and we send our heartfelt condolences to you all.
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Review from J W (Son of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team at Haviland House are exceptional and have looked after my mother through early dementia to severe dementia. She has always been well cared for and has a fantastic connection to the whole team. As a family member I have always been kept informed and supported through several years of
my mother being in care.
Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for your kind and thoughtful review. We're truly honoured to have cared for your mum through every stage of her dementia journey here at Haviland House. It's incredibly heartening to hear that she has always felt well supported and connected to the whole team-that sense of familiarity and trust is something we strive to build with every resident. We're also so pleased to know that you've felt informed and supported as a family member over the years. Open, compassionate communication is central to our approach, and we know how important it is for loved ones to feel included and reassured. Your warm words mean a great deal to the entire team and will be shared with everyone involved. Thank you again for your continued trust-it's a privilege to care for your mum.
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Review from Tim B (Son of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was resident in Haviland House for 2.5 years once he could no longer live at home due to Alzheimer's and Lewy Body Dementia. Throughout his time at Havilland, Dad received excellent care. He was made to feel comfortable and welcome, and made many friends amongst both fellow residents and staff.
The carers were always attentive and Dad's condition noticeably improved once he was receiving 24/7 care. Many different activities are organised, with a monthly plan sent to resident's relatives, as well as informal activities such as garden walks, watching films etc. A monthly health report is also sent to resident's relatives, and any important events notified by telephone. Security is very good but no impediment to visiting, which is encouraged. The Management were accessible and approachable, and always responded helpfully to any questions.
Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for your thoughtful review and for sharing your father's experience at Haviland House. It's wonderful to hear that he felt so comfortable, supported and connected during his 2.5 years with us. Helping residents build friendships, enjoy meaningful activities and feel truly at home is at the heart of everything we do. We're also pleased that the regular updates and approachable communication from our team gave you peace of mind, especially during such a significant transition. Your kind words about our care staff, activities, security and management team mean a great deal, and we will make sure they are shared with everyone involved. Thank you again for your trust and support-it has been an honour and a privilege to care for your dad.
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Review from W O (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident in Haviland House for 5 weeks and didn't want to leave her own home, she has settled in better than we could have hoped, due to the care, patience and consideration that the staff on Angmering have given her. They take account of her likes and dislikes, they are flexible
to accommodate her daily rhythm.
I live abroad and the staff have ensured that we communicate twice per day.
Mum loves the varied activities, held daily, twice a day. The food is delicious, with home made desserts and cakes.
Haviland House is divided into households giving a homely, sociable feel, with residents of a similar stage in the dementia journey.
I cannot fault the care staff, they have dealt with things in a timely manner, always letting me know and keeping me in the loop. The admin team have also been extremely helpful, from sorting out IT issues for my Mum's video call screen to ordering her Saturday paper, nothing is too much trouble. In short, the Haviland team give 100%.
Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for your lovely review. We're so pleased your mum has settled in well at Haviland House, especially after the difficult decision to leave her own home. It's heartening to hear that the care, patience and personal attention from our Angmering team have made such a difference. We're delighted she's enjoying the daily activities, delicious homemade food and the warm, homely feel of our households. It's also wonderful to know we've helped you stay closely connected from abroad-maintaining family bonds is so important to us. Your kind words about both our care and admin teams mean a great deal and will be shared with everyone involved. Thank you again for your trust and support-it's a privilege to care for your mum, and we're always here for you both.
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  • Cleanliness
  • Treated with Dignity
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  • Safety / Security
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  • Value for Money
Review from A A (Relative of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife's grandmother had been in Haviland for 5 years. Throughout this time I watched that as she deteriorated, the care and compassion continued on an upward trajectory. Guild care staff showed the up most respect, care, compassion and the maintenance of dignity out of any care home I have previously
visited. As they cared for my relative in the last days of her life, never as a family have we felt more cared for by a service. Each and every carer, nurse, cleaner, receptionist and manager in that care home should be commended for their hard work and dedication to each and every resident. Thank you Guild Care
Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you so much for your heartfelt review and for sharing your experience of your wife's grandmother's time at Haviland House. It's incredibly touching to hear how, over five years, you witnessed the compassion and dedication of our team grow even stronger as her needs changed. Providing dignified, person-centred care-especially during the most difficult moments at the end of life-is at the very heart of what we do, and it means the world to us that you and your family felt so supported. Your kind words about every member of our team-from carers and nurses to cleaners, reception staff, and managers-will be shared with them, and I know they will be deeply moved by your gratitude and recognition. Thank you again for your trust, and please accept our deepest condolences. We're honoured to have cared for your loved one.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Haviland House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.700 for Haviland House is calculated as follows: ( (285 Excellents x 5) + (37 Goods x 4) + (9 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 343 Ratings = 4.7
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Haviland House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (8)

Avallon

Avallon McCormack

Job Title: Care Home Manager Joined: 2022

I joined Haviland House as Care Home Manager in November 2022, and it immediately felt like the right place to be. My career in Health and Social Care began in 2012, when I started as an administrator in a nursing home in Brighton. From there, I progressed to Deputy Manager, then Care Home Manager, before becoming the Registered Manager of an 80-bed residential and dementia home.


I cannot imagine another career that offers such variety, challenge and reward. Making a positive difference to people’s lives every day is what drives me. I am passionate about supporting a team, influencing positive change and ensuring the highest standards of person-centred care.


At Haviland House, the dedication of the team is exceptional. Every member of staff plays a part in creating a warm and engaging environment for people living with dementia. We focus on helping residents feel fulfilled, connected and well cared for.


Getting to know the people we support, understanding what matters to them and seeing them happy is one of the greatest rewards of this role. Helping someone live a life that feels meaningful to them is something I am incredibly proud to be part of.

Tammy

Tammy Strudwick

Job Title: Deputy Manager - Resources Joined: 2018

I have worked at Haviland House since 2018, and over the years, I have had the privilege of growing with the home and progressing in my career. I began as a Night Carer and worked my way up to my current role as Deputy Manager – Resources.


My role involves overseeing staffing, recruitment and resourcing to make sure we always have a safe and supportive staff?to?resident ratio. Because I have been part of Haviland House for so long, I am often the person colleagues come to when they need information or support, and I am always happy to help.


What I enjoy most is welcoming new residents and getting to know their families. Haviland House feels like one big family, and being part of a team that cares so deeply for our residents is something that means a great deal to me.

Mandy

Mandy Field

Job Title: Deputy Manager - Clinical Lead

I trained as a nurse at Guy’s Hospital in London and have now been qualified for over 40 years. Throughout my career, I have gained a wealth of experience across a variety of care settings, with the past 30 years dedicated to supporting people living with dementia.


I am deeply passionate about dementia care and committed to ensuring that every resident is treated with dignity, compassion and understanding. Building meaningful relationships, getting to know each individual and supporting them to live as comfortably and independently as possible is at the heart of my role.


Nursing is a significant part of my life, and I am proud to come from a family with a strong nursing tradition. As a third-generation nurse, it means a great deal to me that my daughter has continued this legacy as the fourth generation, qualifying in 2014.


I feel incredibly fortunate to work in a profession that is both rewarding and meaningful. Supporting residents to live happy, healthy and fulfilled lives is what motivates me every day.

Rebecca

Rebecca Hicks

Job Title: Housekeeping Manager

I began my career by running my own home help business for 20 years, supporting people to live independently in their own homes. Alongside my team, we provided a wide range of services, including preparing meals, organising outings, assisting with appointments and offering day-to-day support tailored to each individual.


Following the impact of the Covid-19 pandemic, I transitioned into working within care homes and have found it to be an incredibly rewarding experience. I particularly enjoy spending time with residents, building meaningful relationships and helping to create a warm, homely and welcoming environment for everyone. I am passionate about making a positive difference in people’s lives and take pride in supporting residents to feel comfortable, valued and well cared for each day.


Outside of work, I live with my young son and our ageing dog. My son has a strong interest in wildlife and hopes to travel the world one day, focusing on conservation and protecting the environment.

Elena

Elena Krumgolde

Job Title: Wellbeing and Activities Coordinator

I am the Wellbeing and Activities Coordinator and have been supporting people living with dementia since 2009. I have a particular interest in advanced dementia and enjoy creating calm, meaningful and engaging experiences tailored to each individual.


My background is in art therapy and adult education, and I hold a Master’s degree in Education. Creativity plays an important role in my work, and I enjoy using art and storytelling to connect with people, especially when communication can be more challenging.


I believe that curiosity is essential in dementia care - remaining open, reflective and willing to learn helps me provide the best possible support. I am proud to work for Guild Care, where kindness and compassion are at the heart of everything we do.

Jackie

Jackie Kerr

Job Title: Care Home Administrator

I have been working at Haviland House for the past two years as a Care Home Administrator, and I thoroughly enjoy my role. Building relationships with residents and their families is a particularly rewarding part of my work, and I value the opportunity to support them each day.


Before joining Haviland House, I worked at Guild Care’s head office in Administration and Governance Services. This experience provided me with a strong foundation of skills and knowledge that I continue to use in my role.


Outside of work, I spent seven years living in New Zealand, which was an incredibly rewarding experience. It gave me the opportunity to travel, meet new people and experience a different way of life—something I will always value.

Buddy

Buddy

Job Title: Resident Comfort Coordinator

I’m Buddy, an eight-year-old Labrador with a very calm and patient nature. I’ve been coming to work with my mum my whole life, so being around people feels completely natural to me.


During the COVID pandemic, I spent my days visiting residents who were feeling lonely or isolated, and I did my best to bring comfort just by being there. Ever since, I’ve developed a real appreciation for all the strokes, cuddles and kind words that come my way.


I’m known for my love of tennis balls and for being extremely dedicated when it comes to cleaning up any food that might hit the floor. These days, I enjoy a slower pace of life, and I’m happiest snoozing nearby, keeping people company and getting a good scratch behind the ears.

Mabel

Mabel

Job Title: Happiness and Cuddles Assistant

I’m Mabel, Buddy’s little sister and a very enthusiastic two-year-old Cocker Spaniel. I’m still learning from him, but I like to think I bring my own bit of flair to the job.


I adore cuddles, and I’m excellent at rolling over for belly rubs the moment I meet someone new. I’ll happily chase anything that moves and, even though I’m small, I have a surprising talent for helping myself to any snacks that get left within reach.


Full of energy, charm and a little mischief, I love being part of the team, and I do my best to bring a spark of fun wherever I go.

Frequently Asked Questions about Haviland House

What types of Care is Haviland House registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Haviland House have?

There are 67 Single Rooms.

What are the Facilities & Services at Haviland House?

Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Haviland House to the centre of Worthing?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Haviland House to verify any information. View our terms and conditions. Haviland House has an Enhanced Service - more info.