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Haviland House

20a Robin Road, Goring-by-Sea, Worthing, West Sussex BN12 6FE
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What a beautiful place unsung heroes work here with love and respect.David A(Son of Resident/Service User)
Haviland House, Worthing
Haviland House, Worthing
Haviland House, Worthing

Haviland House is a dementia care home in Goring by Sea that provides a warm and calming environment for people at every stage of their dementia journey.

Families often speak about the comfort of seeing gentle routines, familiar faces and a team who understands what matters to their loved one. With five purpose-built households and 24/7 nursing care, the home offers safe, homely spaces where support evolves naturally as needs change.

The...  

Care Provided by Haviland House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Haviland House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Avallon McCormack(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (67)

Parking

  • Own car park

Haviland House Reviews (97)

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9.8

Haviland House has a Review Score of 9.8 (9.844) out of 10, based on 44 reviews in the last 2 years. Over all time Haviland House has 97 reviews.

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Review from Sue S (Daughter of Resident) published on 6 January 2023 Submitted via Website
Overall Experience
We are so blessed to have found this home. The staff are amazing and Mum is so happy and well cared for there.
Mum is able to have her hair and nails done, enjoy the outings she has and she loves the garden. Lots of entertainment for her, singing and dancing, she looks 20 years younger since she has been there. She is safe and well looked after and we receive regular updates and photos by email as we live overseas.

Merry Christmas and thanks to you all.

Reply from Sharon Mc Namara, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.

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Review from Jean C (Sister of Resident) published on 13 December 2022 Submitted via Postal Card
Overall Experience

The staff are wonderful, kind and considerate. Very well looked after. Activities are good very sociable and residents are all involved. Appropriate music seems to be enjoyed.

Reply from Sharon McNamara, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.

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Review from D M (Husband of Resident) published on 30 November 2022 Submitted via Website
Overall Experience

The outstanding feature of Haviland House is the dedication, skill and personal warmth of all the staff, most notably the carers but also the administrative staff and management. Nothing is too much trouble for them. The building is light and spacious and imaginatively furnished and decorated, with an attractive garden, and the general atmosphere is friendly and welcoming. It is a great comfort to know that my wife is affectionately cared for and her personal requirements efficiently managed.

Reply from Sharon Mc Namara, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.

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Review from Rita M (Daughter of Resident) published on 29 November 2022 Submitted via Website
Overall Experience

Haviland House staff are caring and kind, and nothing was too much trouble. I am so sad my father didn't settle and hope that sometime in the future, he changes his mind. I would not think twice about him returning.

Reply from Sharon Mc Namara, Commissioning Manager at Haviland House

Many thanks for your review and feedback. Thank you for choosing Haviland House. We look forward to helping again if the need arises.

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Review from R M (Next of Kin) published on 8 November 2022 Submitted via Website
Overall Experience

I can't thank the staff enough for their invaluable advice and service enough. From my initial point of contact with them through to someone coming to visit my father at his home on the same day I can't thank you enough. You are truly amazing and I can't thank you enough.

Reply from Sharon Mc Namara, Commissioning Manager at Haviland House

Many thanks for your review. We are very glad that we were able to make a difference. Your feedback is invaluable to us and I will ensure that it is fed back to the team.

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Review from Fiona M (Daughter of Resident) published on 28 October 2022 Submitted via Website
Overall Experience

We were arranging for my mother to transfer to Haviland House in support of her needs when she unexpectedly suffered a catastrophic medical decline. In spite of this, staff expedited her admission to the home and gave her loving and generous end of life care, easing her passing and providing me with much needed and valued emotional support. I cannot speak highly enough of the care which she received in her final days. I am only sad that she did not get a chance to make greater use of the wonderful opportunities which Haviland offers to residents but will ever be grateful to everyone there for the way in which she was looked after during her respite stay.

Reply from Sharon Mc Namara, Commissioning Manager at Haviland House

Thank you for your review. It was a privilege to have been able to help. Your feedback is invaluable to us and we will ensure that it is communicated to the team. Thanks again for taking the time to share your experience.

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Review from N T (Daughter of Resident) published on 26 October 2022 Submitted via Website
Overall Experience

Such a terrible experience - my mum spent 5 weeks at Haviland and she deteriorated massively - we could not regret the decision to send her there more. The management behaved appallingly and since leaving we have realised how many mistakes were made from day 1. Their apologies since cannot undo the damage done and I cannot urge potential residents' relatives to keep their loved ones away from this home enough.

Reply from Haviland House Management team, Haviland House Management team at Haviland House
We are sorry that your experience at Haviland House was not as positive as we would have hoped. We take the well-being of our residents, their families and our staff extremely seriously.

Unfortunately, there are times when a person's circumstances change, and they can no longer be safely cared...  

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Review from Y D (Wife of Resident) published on 11 October 2022 Submitted via Postal Card
Overall Experience
Overall Haviland House staff either management, care staff or office staff always have a caring, friendly attitude. I compliment your training in this regard.

Sometimes when agency staff are in the unit they often look unsure about what to do and I wonder about the training they come from the agency or college? There is one particular person from an agency and the attitude is excellent and I wonder why Haviland House haven't encouraged them to join them (maybe they have) I am very satisfied with what I see in most places and I realise care staff are a valued asset in at all times.

Reply from Sharon McNamanra, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that you have seen a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. We have implemented a number of processes to support agency staff and are making good progress in terms of recruiting to our vacancies. Thank you again for taking the time to provide this review.

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Review from Maureen W (Wife of Resident) published on 27 September 2022 Submitted via Website
Overall Experience

I was so worried about leaving my husband for the first time but the staff made him feel so welcome and really put my mind at ease. They could not do enough for us to make sure he was settled and happy. I would definitely recommend and use Haviland House again in the future.

Reply from Sharon McNamara, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that you have seen a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.

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Review from Georgia H (Granddaughter of Resident) published on 7 September 2022 Submitted via Website
Overall Experience

Haviland house is a friendly and loving environment for my grandpa to live in. The staff are lovely and always happy to help! They have supported my family through a difficult time and I couldn't thank them enough!

Reply from Sharon McNamara, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that you have seen a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.

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Review from B B (Husband of Resident) published on 2 September 2022 Submitted via Website
Overall Experience

My wife was transferred from another home because they were not equipped to cope with her dementia. So I am pleased with the way my wife is looked after at Haviland House. She is clean and tidy, and well dressed.

Reply from Sharon McNamara, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that your wife and your family are seeing a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.

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Review from Christine C (Daughter of Resident) published on 2 September 2022 Submitted via Website
Overall Experience

My mum loves all the activities which take place every day. I have a copy of the activities schedule and wondered if they would take place but they really do. I am sent photos of my mum taking part, she is always smiling and happy. Mum also loves having her hair, nails and feet pampered and it is a real comfort for me to know she is visited every week by the affiliated GP. The staff are always caring and welcoming. I receive regular updates on how my mum is and all staff take the time to talk with me when I visit. My mum has made so many new friends who she introduces me to. Thank you Haviland for making what could have been a difficult transition for my mum and our family so much better.

Reply from Sharon Mc Namara, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that your mum and your family are seeing a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.

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Review from Dawn R (Daughter of Resident) published on 22 March 2022 Submitted via Website
Overall Experience

My mum has been at Havilland House for some time and I wanted to submit a new review to say a big thank you for the love and care shown to my mum by her amazing and lovely carers who go above and beyond to care for my mum and to make Haviland her home, she absolutely loves them. The housekeepers also take time to sit and chat and engage with mum. How lovely they have been there for myself and my mum throughout this awful period and I could not have got through without them they are amazing. The new management team are also doing an excellent job cannot recommend Haviland enough and they should not change anything.

Reply from Melody Akena, Care Home Manager at Haviland House

Hi there. Thanks so much for taking the time to write this review. It’s a pleasure having your mum stay with us our staff are very fond of her. We want everyone who lives and works at our homes (and their relatives) to feel like family, and that’s why every one of our staff takes the time to get to...  

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Review from Caroline T (Friend of Resident) published on 18 January 2022 Submitted via Website
Overall Experience

My friend has been with the group for five years now, most of that time in Haviland House as her condition has worsened. I am overwhelmingly grateful to them for the care they have taken with her, particularly during lockdown when it has been so difficult to visit. They seem genuinely to care about her as an individual – everything they do goes way beyond 'just doing the job'.

Reply from Melody Akena, Care Home Manager at Haviland House

Hi Caroline, thanks for this lovely review. We’re so happy to hear that you know how much we care for your friend, as caring is at the heart of everything we do! We look after our residents through every stage of their dementia journey, and will always adjust our care as conditions and needs change. Thanks again, and we’ll make sure to share your kind words amongst our staff.

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Review from J L (Daughter of Resident) published on 18 January 2022 Submitted via Website
Overall Experience

My mother has been a family member at Haviland House for several years and is well cared for and settled in the home. I think her general health improved with the care she has received, with pain management and dietary needs catered for. The last two years have been very challenging with the pandemic but relatives have been kept informed during the lockdowns and facilities set up for face to face meetings when possible or video calls when necessary. Activities have continued to take place where possible and I have been sent regular photographs and updates of my mother enjoying taking part which is greatly appreciated in these unprecedented times. I would recommend Haviland House as an excellent care facility for dementia patients, where residents are treated as family members with dignity and respect.

Reply from Melody Akena, Care Home Manager at Haviland House

Hi Janet, thank you for this lovely review. The last couple of years have certainly created some new challenges for us, but we’re so happy that you still feel connected to your mother. Maintaining these connections is so important! We want everyone at Haviland House to feel like part of our family - not just our residents, but their relatives too! Thanks again for taking the time to write this.

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Review from C O (Daughter of Resident) published on 7 January 2022 Submitted via Website
Overall Experience
My mother has been at Haviland House for nearly 3 years now. The care is second to none. The staff are all very caring and friendly and seem to really know my mum. Her dementia has developed over time, and she has moved households to be with others at a similar stage to her (which is a very effective system in my view). At each stage, the staff take time to get to know her. During Covid lock-downs when I was not able to visit, I remained confident that my mum was loved and cared for - which was very special. I am now an essential caregiver, which means I can visit my mum in her bedroom. The staff are super friendly and welcoming, often bringing in cups of tea.

I looked at a lot of homes when looking for residential care. From the get-go, Haviland House had a different atmosphere, and it was the first one that I felt would be okay - and I haven't been proved wrong.

Reply from Melody Akena, Care Home Manager at Haviland House

Thank you for taking the time to write these kind words. We understand how difficult the limitations to visits have been, and thank you for putting your trust in our staff, even when you couldn’t be there yourself. We strive to create a warm and welcoming atmosphere at Haviland House, and it’s good to hear that you feel this way too!

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Review from Tony W (Son of Resident) published on 7 January 2022 Submitted via Website
Overall Experience

The key nursing care provided by staff at Haviland has always been excellent, and I have no hesitation in recommending this element to friends/family if asked. However, the current Covid pandemic has revealed a weakness in regards to general communications with relatives during various lockdowns over the last 18-months. Most care homes across the country were geared up to have 'face to face' contact with relatives, which is the ideal situation, and Haviland, I feel struggled with making the switch to emails/video calls/phone calls when the pandemic took hold and could have been supported better by the internal IT team. Even now, the communications with relatives are still patchy. Basically, any changes to visiting arrangements/temporary lockdowns/diarrhoea and vomiting outbreaks/change to policy etc tend to 'leak out'. Relatives really need to have access to all the latest information and at the same time, please.

Reply from Melody Akena, Care Home Manager at Haviland House

Hi Tony, thank you for your feedback. Communication is a key priority to us as a home, and we make sure to include all our friends and families in every key communication that we send out. Our Registered Manager will follow up on your specific situation with you directly. Thanks once again for taking the time to provide your feedback.

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Review from Aaron S (Grandson of Resident) published on 7 January 2022 Submitted via Website
Overall Experience

Nana has been in Haviland for over a year now, moving in on the 31st of December last year. It has been a difficult journey and a real challenge for us as a family. Throughout this process, the staff at Haviland have been incredible in their support of us all. They have been warm, welcoming and human. We feel that Nana has been well looked after and supported through her own journey. It hasn't been without its challenges, but these are to be expected with the year we have all had. The staff on Angmering have been brilliant and we know that Nana is loved and cared for; which is paramount.

Reply from Melody Akena, Care Home Manager at Haviland House

Hi Aaron, thank you for taking the time to write these lovely words. We truly understand how difficult this journey can be, and we strive to make every step as comfortable as possible. Despite the challenges that the last couple of years have provided, rest assured that we will continue to give your Nana the care and love that she deserves.

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Review from Chris B (Daughter of Resident) published on 29 July 2021 Submitted via Website
Overall Experience

Mum has been in Haviland for 3.5 years. She recently moved to a new household as her physical and dementia needs have worsened. Haviland has the capacity for 5 separate households so individuals can be cared for with others at a similar stage in their dementia journey. The staff have made a huge fuss of Mum and ensured that they get to know her and her likes/dislikes. Mum has settled in well because of this and seems happy and content. The staff are all lovely which I see first hand as I am able to visit mum in her room as an Essential Caregiver. Staff bring us a tray of tea and cake so we can share this together just as if she was in her own home. When it was the football final staff brought in food they had made themselves so that the family members (residents) could have a football-themed party with a buffet tea. They genuinely care and go the extra mile. Last weekend Mum sat in the garden to listen to a singer who had come in to entertain. I have a video of Mum singing along. Priceless!

Reply from Alex Mason, Digital Comms Officer at Haviland House

Hi Chris. We are so pleased that your mother has settled in so well over the last three and a half years – as you wrote, our staff love making a fuss over family members. We cannot wait to keep going the extra mile.

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Review from T B (Daughter of Resident) published on 20 March 2020 Submitted via Postal Card
Overall Experience

I cannot rate Haviland House highly enough. It is an excellent dementia care home. The staff care for the residents as if they were their own family. They know my dad and care for his needs so well. There are also many stimulating activities. Management, carers, support staff, nurses, activity organiser, kitchen staff, office staff and all the staff are excellent. My dad is very fortunate to be there. I wouldn't want him to be anywhere else.

Reply from Helen Tidball, Customer Liaison Officer at Haviland House

Dear Theresa, thank you so much for this lovely review. I am very pleased that you and your dad are happy with the care provided by all our excellent staff. The activities run by our fabulous health and wellbeing co-ordinator every day are fantastic aren't they, I wish I could take part in some of them too. I will pass on your kind and supportive words to everyone at Haviland House.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 March 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (58) & Events (0)

News
  • 09 Jun 2026

    Guild Care offers a full daily activity schedule for its residents, with something for every interest and ability. Residents at Caer Gwent, Linfield House and Haviland House have a choice...

  • 20 Jun 2025

    Residents, families and visitors are warmly invited to Caer Gwent’s traditional Summer Fayre on Saturday 28 June, for an afternoon of fun and friendship in the beautiful gardens of Guild...

  • 14 May 2025

    Family, friends and staff gathered at Caer Gwent residential home in Worthing this week to mark a very special milestone as Patrick, a long-time Worthing resident, celebrated his 100th birthday...

Upcoming Events

There are no upcoming events for Haviland House.

Awards / Recognitions (4)

  • 15 May 2026Recipient: Guild Care
  • 15 May 2026Recipient: Guild Care
  • 07 Nov 2019Recipient: Haviland House

Accreditations

There are no accreditations posted yet for Haviland House.

Meet the Team (8)

Avallon McCormack
Avallon McCormackJob Title:Care Home ManagerJoined: 2022

I joined Haviland House as Care Home Manager in November 2022, and it immediately felt like the right place to be. My career in Health and Social Care began in 2012, when I started as an administrator in a nursing home in Brighton. From there, I progressed to Deputy Manager, then Care Home Manager, before becoming the Registered Manager of an 80-bed residential and dementia home.

I cannot imagine another career that offers such variety, challenge and reward. Making a positive difference to people’s lives every day is what drives me. I am passionate about supporting a team, influencing positive change and ensuring the highest standards of person-centred care.

At Haviland House, the dedication of the team is exceptional. Every member of staff plays a part in creating a warm and engaging environment for people living with dementia. We focus on helping residents feel fulfilled, connected and well cared for.

Getting to know the people we support, understanding what matters to them and seeing them happy is one of the greatest rewards of this role. Helping someone live a life that feels meaningful to them is something I am incredibly proud to be part of.

Tammy Strudwick
Tammy StrudwickJob Title:Deputy Manager - ResourcesJoined: 2018

I have worked at Haviland House since 2018, and over the years, I have had the privilege of growing with the home and progressing in my career. I began as a Night Carer and worked my way up to my current role as Deputy Manager – Resources.

My role involves overseeing staffing, recruitment and resourcing to make sure we always have a safe and supportive staff?to?resident ratio. Because I have been part of Haviland House for so long, I am often the person colleagues come to when they need information or support, and I am always happy to help.

What I enjoy most is welcoming new residents and getting to know their families. Haviland House feels like one big family, and being part of a team that cares so deeply for our residents is something that means a great deal to me.

Mandy Field
Mandy FieldJob Title:Deputy Manager - Clinical Lead

I trained as a nurse at Guy’s Hospital in London and have now been qualified for over 40 years. Throughout my career, I have gained a wealth of experience across a variety of care settings, with the past 30 years dedicated to supporting people living with dementia.

I am deeply passionate about dementia care and committed to ensuring that every resident is treated with dignity, compassion and understanding. Building meaningful relationships, getting to know each individual and supporting them to live as comfortably and independently as possible is at the heart of my role.

Nursing is a significant part of my life, and I am proud to come from a family with a strong nursing tradition. As a third-generation nurse, it means a great deal to me that my daughter has continued this legacy as the fourth generation, qualifying in 2014.

I feel incredibly fortunate to work in a profession that is both rewarding and meaningful. Supporting residents to live happy, healthy and fulfilled lives is what motivates me every day.

Rebecca Hicks
Rebecca HicksJob Title:Housekeeping Manager

I began my career by running my own home help business for 20 years, supporting people to live independently in their own homes. Alongside my team, we provided a wide range of services, including preparing meals, organising outings, assisting with appointments and offering day-to-day support tailored to each individual.

Following the impact of the Covid-19 pandemic, I transitioned into working within care homes and have found it to be an incredibly rewarding experience. I particularly enjoy spending time with residents, building meaningful relationships and helping to create a warm, homely and welcoming environment for everyone. I am passionate about making a positive difference in people’s lives and take pride in supporting residents to feel comfortable, valued and well cared for each day.

Outside of work, I live with my young son and our ageing dog. My son has a strong interest in wildlife and hopes to travel the world one day, focusing on conservation and protecting the environment.

Elena Krumgolde
Elena KrumgoldeJob Title:Wellbeing and Activities Coordinator

I am the Wellbeing and Activities Coordinator and have been supporting people living with dementia since 2009. I have a particular interest in advanced dementia and enjoy creating calm, meaningful and engaging experiences tailored to each individual.

My background is in art therapy and adult education, and I hold a Master’s degree in Education. Creativity plays an important role in my work, and I enjoy using art and storytelling to connect with people, especially when communication can be more challenging.

I believe that curiosity is essential in dementia care - remaining open, reflective and willing to learn helps me provide the best possible support. I am proud to work for Guild Care, where kindness and compassion are at the heart of everything we do.

Jackie Kerr
Jackie KerrJob Title:Care Home Administrator

I have been working at Haviland House for the past two years as a Care Home Administrator, and I thoroughly enjoy my role. Building relationships with residents and their families is a particularly rewarding part of my work, and I value the opportunity to support them each day.

Before joining Haviland House, I worked at Guild Care’s head office in Administration and Governance Services. This experience provided me with a strong foundation of skills and knowledge that I continue to use in my role.

Outside of work, I spent seven years living in New Zealand, which was an incredibly rewarding experience. It gave me the opportunity to travel, meet new people and experience a different way of life—something I will always value.

Buddy
Buddy Job Title:Resident Comfort Coordinator

I’m Buddy, an eight-year-old Labrador with a very calm and patient nature. I’ve been coming to work with my mum my whole life, so being around people feels completely natural to me.

During the COVID pandemic, I spent my days visiting residents who were feeling lonely or isolated, and I did my best to bring comfort just by being there. Ever since, I’ve developed a real appreciation for all the strokes, cuddles and kind words that come my way.

I’m known for my love of tennis balls and for being extremely dedicated when it comes to cleaning up any food that might hit the floor. These days, I enjoy a slower pace of life, and I’m happiest snoozing nearby, keeping people company and getting a good scratch behind the ears.

Mabel
Mabel Job Title:Happiness and Cuddles Assistant

I’m Mabel, Buddy’s little sister and a very enthusiastic two-year-old Cocker Spaniel. I’m still learning from him, but I like to think I bring my own bit of flair to the job.

I adore cuddles, and I’m excellent at rolling over for belly rubs the moment I meet someone new. I’ll happily chase anything that moves and, even though I’m small, I have a surprising talent for helping myself to any snacks that get left within reach.

Full of energy, charm and a little mischief, I love being part of the team, and I do my best to bring a spark of fun wherever I go.

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