Haviland House

20a Robin Road, Goring-by-Sea, Worthing BN12 6FE
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9.6 64 Reviews
  • Haviland House, Worthing
Located just a few miles from Worthing, at Goring-by-Sea, Haviland House offers dedicated residential and nursing care in a purpose-built environment for people living with dementia. The care home’s design consists of five households suited to a particular stage of dementia, each with thirteen to fifteen spacious en-suite bedrooms.

Its charitable status enables the team to dedicate more time to care, while not being answerable to shareholders' investment in facilities. With a market-leading number of care staff, everyone benefits from more quality one-to-one time. The established team of highly trained carers and 24/7 nursing teams are committed to delivering high quality, person-centred care, with compassion, skill, and expertise.

The services are fully inclusive and adapt to provide the right level of care for residents, wherever they are on their journey.

The beautiful interior enhances the space throughout, offering residents a homely feel. It incorporates a dining room, lounge, spacious themed areas, and bathing facilities within each household. An indoor garden themed lounge, perfect for activities, and a summer house in the garden provide great sensory stimulation.

To further enrich the experience, the home offers delicious and nutritious food provided by specialist caterers. A wide range of well-being activities support residents in living well, enjoying life, and loving every day.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 67 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Avallon McCormack (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (67)

Parking

  • Own Car Park

Haviland House Reviews (64)

9.6

Haviland House has a Review Score of 9.6 (9.647) out of 10, based on 17 reviews in the last 2 years.
Over all time Haviland House has 64 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Haviland House
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Total of 64, showing 21-40
Review from Lilian H (Wife of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A huge improvement in staffing levels since the year-end into January 2023.
I have rated staff 'excellent' in all areas. Their job is a difficult one, often open to abuse from some residents, physically or verbally.
The home's ambiance is more like a hotel than care home. Excellent food.
Reply from Avallon McCormack, Home Manager at Haviland House

Thank you for choosing Haviland House. We are delighted that you are pleased with the service provided and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.

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Review from India G (Daughter of Resident) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad has been in Haviland House for the past months and we are very happy with the care he has received. He seems to be engaged and well-settled. The staff are extremely kind and work hard to provide entertainment and give the residents an enjoyable experience.
Reply from Avallon McCormack, Home Manager at Haviland House

Thank you for choosing Haviland House. We are delighted that you are pleased with the service provided and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.

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Review from G J (Daughter of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Haviland House for 2 years. She is and has been well cared for 24 hours a day since her arrival. The nursing staff are excellent with helping her to eat and drink regularly and her general health has improved with excellent care she has received with pain management and dietary needs
catered for. When we visit we feel we are welcomed by staff members from reception to management and nursing staff.
The activities throughout the year are well organised from garden parties, Christmas pantos and birthdays, which we have attended, both us and Mum have enjoyed, making Mum and us feel we are all part of the Haviland family.
Reply from Avallon McCormack, Home Manager at Haviland House

Thank you for choosing Haviland House. We are delighted that you are pleased with the service provided and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.

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Review from Brian C (Husband of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been at Haviland House for a year now, and within the year we have got to know all the staff and lots of the residents and today still. We feel like part of the family. The is lots of entertainment that goes on within the home. Not all of which my wife can participate in but still enjoyable.
I feel I have confidence in the staff that look after my wife when I am not around. The house hold that my wife lives on, has been adapted to provide everything she needs. Now that we are able to again, it has made myself and my wife closer again and now that staff and relatives no longer have to wear masks it is a much more welcoming environment and help the bond not only between her and staff but also myself and staff.
Reply from Avallon McCormack, Home Manager at Haviland House

Thank you for choosing Haviland House. We are delighted that your wife feels at home and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.

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Review from Raymond P (Husband of Resident) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been looked after by Haviland House for the past three and a half years. I have to say I could not have hoped for better. The staff have been remarkable in dealing with someone who can be quite difficult at times. Always the most professional and pleasant approach, no matter what.
Reply from Avallon McCormack, Home Manager at Haviland House

Thank you for choosing Haviland House. We are delighted that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.

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Review from Jenn M (Daughter of Resident) published on 23 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Haviland House provides for those who live there like my mum with an extra family. The staff are warm and caring and they treat residents with love and kindness. Moments are made that are fun and in that moment she seems really happy.
Staff go the extra mile and really care about those they look after.
Reply from Avallon McCormack, Home Manager at Haviland House

Thank you for choosing Haviland House. We are delighted that your mum feels at home and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.

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Review from Sue S (Daughter of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so blessed to have found this home. The staff are amazing and Mum is so happy and well cared for there.
Mum is able to have her hair and nails done, enjoy the outings she has and she loves the garden. Lots of entertainment for her, singing and dancing, she looks 20 years younger since she has
been there. She is safe and well looked after and we receive regular updates and photos by email as we live overseas.
Merry Christmas and thanks to you all.
Reply from Sharon Mc Namara, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.

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Review from Jean C (Sister of Resident) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are wonderful, kind and considerate. Very well looked after. Activities are good very sociable and residents are all involved. Appropriate music seems to be enjoyed.
Reply from Sharon McNamara, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.

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Review from D M (Husband of Resident) published on 30 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The outstanding feature of Haviland House is the dedication, skill and personal warmth of all the staff, most notably the carers but also the administrative staff and management. Nothing is too much trouble for them. The building is light and spacious and imaginatively furnished and decorated, with
an attractive garden, and the general atmosphere is friendly and welcoming. It is a great comfort to know that my wife is affectionately cared for and her personal requirements efficiently managed.
Reply from Sharon Mc Namara, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.

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Review from Rita M (Daughter of Resident) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Haviland House staff are caring and kind, and nothing was too much trouble. I am so sad my father didn't settle and hope that sometime in the future, he changes his mind. I would not think twice about him returning.
Reply from Sharon Mc Namara, Commissioning Manager at Haviland House

Many thanks for your review and feedback. Thank you for choosing Haviland House. We look forward to helping again if the need arises.

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Review from R M (Next of Kin) published on 8 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the staff enough for their invaluable advice and service enough. From my initial point of contact with them through to someone coming to visit my father at his home on the same day I can't thank you enough. You are truly amazing and I can't thank you enough.
Reply from Sharon Mc Namara, Commissioning Manager at Haviland House

Many thanks for your review. We are very glad that we were able to make a difference. Your feedback is invaluable to us and I will ensure that it is fed back to the team.

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Review from Fiona M (Daughter of Resident) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were arranging for my mother to transfer to Haviland House in support of her needs when she unexpectedly suffered a catastrophic medical decline. In spite of this, staff expedited her admission to the home and gave her loving and generous end of life care, easing her passing and providing me with
much needed and valued emotional support. I cannot speak highly enough of the care which she received in her final days. I am only sad that she did not get a chance to make greater use of the wonderful opportunities which Haviland offers to residents but will ever be grateful to everyone there for the way in which she was looked after during her respite stay.
Reply from Sharon Mc Namara, Commissioning Manager at Haviland House

Thank you for your review. It was a privilege to have been able to help. Your feedback is invaluable to us and we will ensure that it is communicated to the team. Thanks again for taking the time to share your experience.

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Review from N T (Daughter of Resident) published on 26 October 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Such a terrible experience - my mum spent 5 weeks at Haviland and she deteriorated massively - we could not regret the decision to send her there more. The management behaved appallingly and since leaving we have realised how many mistakes were made from day 1. Their apologies since cannot undo the
damage done and I cannot urge potential residents' relatives to keep their loved ones away from this home enough.
Reply from Haviland House Management team, Haviland House Management team at Haviland House

We are sorry that your experience at Haviland House was not as positive as we would have hoped. We take the well-being of our residents, their families and our staff extremely seriously.

Unfortunately, there are times when a person's circumstances change, and they can no longer be safely cared for in a particular setting. In this instance, we identified that your mum required treatment in an acute hospital setting, as her needs could not be met at the home. This is extremely rare, but the decision was taken in the best interests of your mum, other residents and staff.

A full and comprehensive internal and independent review has been conducted and the outcomes of these have been provided to you separately.

Again, we are sorry that the experience didn't meet your expectations. We hope that your mum's situation is improving, and we wish you well for the future.

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Review from Y D (Wife of Resident) published on 11 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall Haviland House staff either management, care staff or office staff always have a caring, friendly attitude. I compliment your training in this regard.
Sometimes when agency staff are in the unit they often look unsure about what to do and I wonder about the training they come from the agency
or college? There is one particular person from an agency and the attitude is excellent and I wonder why Haviland House haven't encouraged them to join them (maybe they have) I am very satisfied with what I see in most places and I realise care staff are a valued asset in at all times.
Reply from Sharon McNamanra, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that you have seen a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. We have implemented a number of processes to support agency staff and are making good progress in terms of recruiting to our vacancies. Thank you again for taking the time to provide this review.

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Review from Maureen W (Wife of Resident) published on 27 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was so worried about leaving my husband for the first time but the staff made him feel so welcome and really put my mind at ease. They could not do enough for us to make sure he was settled and happy. I would definitely recommend and use Haviland House again in the future.
Reply from Sharon McNamara, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that you have seen a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.

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Review from Georgia H (Granddaughter of Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Haviland house is a friendly and loving environment for my grandpa to live in. The staff are lovely and always happy to help! They have supported my family through a difficult time and I couldn't thank them enough!
Reply from Sharon McNamara, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that you have seen a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.

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Review from B B (Husband of Resident) published on 2 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife was transferred from another home because they were not equipped to cope with her dementia. So I am pleased with the way my wife is looked after at Haviland House. She is clean and tidy, and well dressed.
Reply from Sharon McNamara, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that your wife and your family are seeing a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.

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Review from Christine C (Daughter of Resident) published on 2 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum loves all the activities which take place every day. I have a copy of the activities schedule and wondered if they would take place but they really do. I am sent photos of my mum taking part, she is always smiling and happy. Mum also loves having her hair, nails and feet pampered and it is a
real comfort for me to know she is visited every week by the affiliated GP. The staff are always caring and welcoming. I receive regular updates on how my mum is and all staff take the time to talk with me when I visit. My mum has made so many new friends who she introduces me to. Thank you Haviland for making what could have been a difficult transition for my mum and our family so much better.
Reply from Sharon Mc Namara, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that your mum and your family are seeing a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.

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Review from Dawn R (Daughter of Resident) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Havilland House for some time and I wanted to submit a new review to say a big thank you for the love and care shown to my mum by her amazing and lovely carers who go above and beyond to care for my mum and to make Haviland her home, she absolutely loves them. The housekeepers also
take time to sit and chat and engage with mum. How lovely they have been there for myself and my mum throughout this awful period and I could not have got through without them they are amazing. The new management team are also doing an excellent job cannot recommend Haviland enough and they should not change anything.
Reply from Melody Akena, Care Home Manager at Haviland House

Hi there. Thanks so much for taking the time to write this review. It’s a pleasure having your mum stay with us our staff are very fond of her. We want everyone who lives and works at our homes (and their relatives) to feel like family, and that’s why every one of our staff takes the time to get to know our residents – not just the carers. Your words truly mean a lot to us and I will make sure to share them with the whole team.

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Review from Caroline T (Friend of Resident) published on 18 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been with the group for five years now, most of that time in Haviland House as her condition has worsened. I am overwhelmingly grateful to them for the care they have taken with her, particularly during lockdown when it has been so difficult to visit. They seem genuinely to care about
her as an individual – everything they do goes way beyond 'just doing the job'.
Reply from Melody Akena, Care Home Manager at Haviland House

Hi Caroline, thanks for this lovely review. We’re so happy to hear that you know how much we care for your friend, as caring is at the heart of everything we do! We look after our residents through every stage of their dementia journey, and will always adjust our care as conditions and needs change. Thanks again, and we’ll make sure to share your kind words amongst our staff.

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Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for Haviland House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.647 for Haviland House is calculated as follows: ( (168 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 201 Ratings = 4.647
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Haviland House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (4)

Avallon

Avallon McCormack

Job Title: Care Home Manager Joined: 2022

I joined Haviland House as Care Home Manager on November 22. I started my career in Health and Social care in 2012 as an administrator at a nursing home in Brighton. I quickly progressed to Deputy Manager and then to Care Home Manager before moving on to be Registered Manager at an 80-bed Residential and Dementia Home.


I cannot envisage another career with more varied days, challenges and rewards than this role brings and the chance to make a positive change in people’s lives is a real motivator. I really enjoy being a manager with the ability to influence positive change, support a team and drive the highest standards of person-centred care.


The whole team at Haviland House show passion and dedication to providing a high level of care for people living with Dementia. We ensure our residents are fulfilled, engaged, well cared for and happy. Getting to know the people we care for, seeing them happy and empowering them to live their lives is one of the greatest rewards.

Kirsty

Kirsty Baron

Job Title: Wellbeing and Activities Coordinator

My journey at Haviland House began in 2022 when I joined as a Dementia Support Worker. In August 2023, I had the privilege of taking on the role of Wellbeing and Activities Coordinator, which has been incredibly rewarding.


My primary responsibility as the Wellbeing and Activities Coordinator is to deliver a diverse range of activities aimed at stimulating the mental and physical well-being of our residents. One of the most important aspects of my role is ensuring that these activities are accessible and enjoyable for individuals at all stages of dementia and with varying abilities.


I genuinely love what I do. Being a part of our residents' daily well-being and creating a fun, positive atmosphere to care for them is at the heart of my role. It's incredibly fulfilling to contribute to their lives and make a meaningful impact on their overall quality of life.


My dedication to the residents at Haviland House drives me, and I am deeply committed to providing the best possible care and support to enhance their well-being.

Tammy

Tammy Strudwick

Job Title: Deputy Manager - Resources Joined: 2018

I have worked at Haviland House for 5 years. I started as a night carer and worked my way up to my current role as Deputy Manager - Resources. I manage resourcing and recruitment to ensure that we have a safe staff-to-resident ratio at all times. I am the 'go-to' person for any questions about our home due to my long tenure at Haviland House. I love meeting new residents and talking to residents' families. Haviland House is like one big family for me.

Janet

Janet Troullos

Job Title: Haviland House and Bradbury Centre Administrator Joined: 2023

I am responsible for ensuring our residents' personal records are up to date. I also assist with rotas and invoicing. Haviland House has a wonderful family atmosphere, and I love being part of the team.

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