
What a beautiful place unsung heroes work here with love and respect.David A(Son of Resident/Service User)



What a beautiful place unsung heroes work here with love and respect.David A(Son of Resident/Service User)



Haviland House is a dementia care home in Goring by Sea that provides a warm and calming environment for people at every stage of their dementia journey.
Families often speak about the comfort of seeing gentle routines, familiar faces and a team who understands what matters to their loved one. With five purpose-built households and 24/7 nursing care, the home offers safe, homely spaces where support evolves naturally as needs change.
The...
Haviland House is a dementia care home in Goring by Sea that provides a warm and calming environment for people at every stage of their dementia journey.
Families often speak about the comfort of seeing gentle routines, familiar faces and a team who understands what matters to their loved one. With five purpose-built households and 24/7 nursing care, the home offers safe, homely spaces where support evolves naturally as needs change.
The team is deeply committed to person-centred support, offering meaningful daily activities such as music, sensory sessions, nature exploration and shared moments that help residents feel connected and settled.
With welcoming lounges, accessible gardens and nutritious meals prepared by specialist chefs, Haviland House is a place where people feel safe, known and cared for with kindness and respect.
Care Provided by Haviland House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Smoking not permitted
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Haviland House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Guild Care
- Voluntary / Not for Profit Owned
Person in charge
- Avallon McCormack (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2015
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Parking
- Own car park
Haviland House Reviews (102)
Haviland House has a Review Score of 9.8 (9.834) out of 10, based on 49 reviews in the last 2 years.
Over all time Haviland House has 102 reviews.
Garden is beautiful and well maintained.
Garden is beautiful and well maintained.
We are delighted to hear that your experience at Haviland House was so positive. Treating every resident with warmth, dignity and respect is at the heart of what we do, so it is wonderful to know that you felt your dad was recognised as an...
Thank you for taking the time to leave such a kind review.We are delighted to hear that your experience at Haviland House was so positive. Treating every resident with warmth, dignity and respect is at the heart of what we do, so it is wonderful to know that you felt your dad was recognised as an individual and made to feel valued by our team.
We are also pleased that you enjoyed our gardens. They are a much-loved feature of the home and provide a peaceful space for residents, families and visitors to spend time together.
Thank you again for your lovely feedback and for placing your trust in our team. We will be sure to share your comments with colleagues, who will be delighted to hear them.
Very caring staff, fantastic facilities. Dad seems to be settled very well after only his first couple of weeks. New experience for dad and his family. But the management and staff have guided us with professionalism, empathy and dignity. Thank you.
Very caring staff, fantastic facilities. Dad seems to be settled very well after only his first couple of weeks. New experience for dad and his family. But the management and staff have guided us with professionalism, empathy and dignity. Thank you.
We are delighted to hear that your dad has settled in so well in his first few weeks with us. We understand that moving into a care home is a significant step for both residents and their families, so it is especially meaningful to...
Thank you very much for taking the time to share your experience.We are delighted to hear that your dad has settled in so well in his first few weeks with us. We understand that moving into a care home is a significant step for both residents and their families, so it is especially meaningful to know you felt supported throughout the process.
Your kind words about the care, professionalism and empathy shown by the team are greatly appreciated and will be shared with everyone at Haviland House.
Thank you again for your thoughtful feedback.
We are very satisfied with the love and care our wife and mother is receiving. The facilities are excellent, and the individual care needs are monitored and managed in a very professional way. Our family is very pleased with the care that our wife and mother is receiving.
We are very satisfied with the love and care our wife and mother is receiving. The facilities are excellent, and the individual care needs are monitored and managed in a very professional way. Our family is very pleased with the care that our wife and mother is receiving.
We are so pleased to hear that you are satisfied with the care your loved one is receiving. It is important to us that each resident's individual needs are carefully monitored and supported and it is lovely to know this has been your...
Thank you very much for taking the time to share your feedback.We are so pleased to hear that you are satisfied with the care your loved one is receiving. It is important to us that each resident's individual needs are carefully monitored and supported and it is lovely to know this has been your experience.
Your kind comments about the team, the facilities and the professionalism of the care provided are truly appreciated and will be shared with everyone at Haviland House.
Thank you again for your support and trust in our team.
The management and staff have helped us every step of the way.
Thanks everyone.
The management and staff have helped us every step of the way.
Thanks everyone.
We are delighted to hear that your dad is comfortable and enjoying his time at Haviland House. It's wonderful to know that you are pleased with the facilities, food and the activities on offer, especially the time spent in the...
Thank you very much for taking the time to share your feedback.We are delighted to hear that your dad is comfortable and enjoying his time at Haviland House. It's wonderful to know that you are pleased with the facilities, food and the activities on offer, especially the time spent in the garden.
Your kind comments about the support you've received from both the management and care team mean a great deal to us. We are pleased to have been able to support you and your family through this journey.
Thank you again for your thoughtful words, which will be shared with the whole team.
From the 1st day he arrived Dad was met with kindness & compassion from everyone. The care he has received in the past 4 weeks has been outstanding, coming to visit him is always a pleasure especially seeing him so happy.
From the 1st day he arrived Dad was met with kindness & compassion from everyone. The care he has received in the past 4 weeks has been outstanding, coming to visit him is always a pleasure especially seeing him so happy.
We are delighted to hear that your dad was welcomed with such kindness and compassion from his first day with us. It is wonderful to know that the care he has received over the past few weeks has made such a positive...
Thank you very much for taking the time to share your lovely feedback.We are delighted to hear that your dad was welcomed with such kindness and compassion from his first day with us. It is wonderful to know that the care he has received over the past few weeks has made such a positive difference, and that you enjoy visiting and seeing him happy and settled.
Your kind words mean a great deal to the whole team, and we will be sure to share them with everyone at Haviland House. Thank you again for your support.
Very welcoming environment, nice and clean, good facilities, staff are very lovely. Very happy with Haviland House.
Very welcoming environment, nice and clean, good facilities, staff are very lovely. Very happy with Haviland House.
Your feedback means a great deal to us, as we strive to create a warm and supportive environment for...
Thank you very much for your kind review. We are delighted to hear that you found Haviland House to be welcoming, clean and well equipped, and that our team made such a positive impression on you.Your feedback means a great deal to us, as we strive to create a warm and supportive environment for both residents and their families. We will be sure to share your lovely comments with the team.
Thank you again for taking the time to share your experience
The staff are all friendly and approachable. She has developed a special relationship with Hannah who delivers excellent care often washing her hair and painting her nails. She really does go above and beyond.
We have...
The staff are all friendly and approachable. She has developed a special relationship with Hannah who delivers excellent care often washing her hair and painting her nails. She really does go above and beyond.
We have been able to bring several items of furniture from her home which helped her settle into her room.
Her weight is monitored regularly and her diet is supplemented when necessary.
She allowed to exercise freedom of choice as to whether she joins in with the scheduled activities or sit quietly watching tv which she prefers.
It is especially lovely to hear about the positive relationship she has developed with Hannah. Providing personal care with...
Thank you very much for your kind feedback. We are delighted to hear that your mother-in-law has received excellent care and settled well since joining Haviland House.It is especially lovely to hear about the positive relationship she has developed with Hannah. Providing personal care with dignity, kindness and attention to detail is something we value greatly, and your comments will be shared with her and the wider team.
We are also pleased that bringing items from home helped her settle and that her health, nutrition and individual choices continue to be supported and respected.
Thank you again for your trust and for taking the time to share your experience.
Mum has been a resident for two years and from day one we, as a family, have been very impressed with the care that she receives each day. She fitted in well with other residents, which was not only down to her own demeanour at the time, but also how staff carefully and thoughtfully settled her...
As the inevitable decline that dementia brings start to affect Mum I have witnessed how staff encourage in different ways, using their empathy and skills to ensure Mum continues to enjoy her surroundings with the dignity that she deserves.
The care and attention to everyone's needs is outstanding and over the last two years we feel that we have become part of the Haviland House 'family'. Dementia is a journey that impacts the entire family and on many occasions, we have appreciated their personal guidance and pastoral care towards us. You are always greeted with a smile by all members of staff
Your comments about the empathy, skill and dignity shown by the team as your mum's dementia has...
Thank you very much for taking the time to share such a thoughtful review. We are delighted to hear how positive your family's experience has been and that your mum settled so well at Haviland House.Your comments about the empathy, skill and dignity shown by the team as your mum's dementia has progressed mean a great deal to us. Supporting residents to continue enjoying their surroundings with respect and compassion is central to everything we do.
We are also touched by your words about feeling part of the Haviland House family. We understand how dementia affects the whole family and are pleased that our guidance and pastoral support have been helpful to you.
Thank you again for your trust and kind feedback, which will be shared with the whole team.
When I first arrived at Haviland House, I was very impressed and very pleased at the choice I had made for my mother. Upon first arrival, I was very impressed with the cleanliness and great condition of the building. The facilities are lovely, as are the rooms and gardens. I was also impressed with...
Well done all.
Thank you very much for taking the time to share your positive experience. We are delighted to hear that your first impressions of Haviland House reflected the standard of care and environment we strive to provide. Our team takes great pride in maintaining a clean, welcoming setting, and it is...
Thank you very much for taking the time to share your positive experience. We are delighted to hear that your first impressions of Haviland House reflected the standard of care and environment we strive to provide. Our team takes great pride in maintaining a clean, welcoming setting, and it is wonderful to know that the facilities, rooms, and gardens met your expectations.
We are especially pleased that our staff's professionalism and kindness stood out during your visit. Your feedback means a great deal to the whole team.
Thank you again for your kind words and for choosing Haviland House for your mother.
My Mum has been at Haviland House for over 6 years. In this time the home has got better and better and is now of a really high standard. Mum is very well cared for and both the staff and management team are lovely. The only downside to this Home is the huge cost which goes up at an alarming rate...
My Mum has been at Haviland House for over 6 years. In this time the home has got better and better and is now of a really high standard. Mum is very well cared for and both the staff and management team are lovely. The only downside to this Home is the huge cost which goes up at an alarming rate each year.
Thank you very much for taking the time to share your feedback. We are delighted to hear that your mum has continued to feel well cared for during her time at Haviland House and that you have seen the home go from strength to strength over the years. Your comments about the team and the standard of...
Thank you very much for taking the time to share your feedback. We are delighted to hear that your mum has continued to feel well cared for during her time at Haviland House and that you have seen the home go from strength to strength over the years. Your comments about the team and the standard of care mean a great deal and will be shared with everyone.
We understand that the cost of dedicated dementia care is an important consideration for families. We regularly review our fees to ensure they reflect the level of staffing, training and support required to provide safe and personalised care. We appreciate you raising this and are pleased that the overall experience has remained so positive.
Thank you again for your review and for your ongoing trust in us.
The staff consistently show kindness, patience and understanding, even when supporting challenging behaviour, always treating our Aunt with dignity...
The staff consistently show kindness, patience and understanding, even when supporting challenging behaviour, always treating our Aunt with dignity and compassion. Communication with our family has been excellent, and we are always kept informed of any incidents, which gives us great reassurance.
Although Haviland House is a large care home, it feels warm and homely.
A heartfelt thank you to the entire staff team - your dedication, care and compassion do not go unnoticed. We are truly grateful for everything you do for our aunt and our family.
Thank you very much for taking the time to share such a heartfelt review. We are truly delighted to hear how well your Aunt has been supported over the past 18 months and that you feel reassured by the care she receives at Haviland House. It means a great deal to know that our team consistently...
Thank you very much for taking the time to share such a heartfelt review. We are truly delighted to hear how well your Aunt has been supported over the past 18 months and that you feel reassured by the care she receives at Haviland House. It means a great deal to know that our team consistently show kindness, patience and compassion, even when supporting more challenging behaviours.We are also pleased that you value the regular communication with your family, as keeping relatives informed is an important part of the care we provide. Your comments about the warm and homely atmosphere are especially appreciated and will be shared with the entire team.
Thank you again for your trust and for recognising the dedication of our staff.
The moment you walk through the door, it feels like home. All the staff are so friendly and helpful. The rooms are really spacious, and all the communal areas are modern and very welcoming. Love the coffee bar as it feels like going out with dad, even if he's not up to actually going out. There is...
The moment you walk through the door, it feels like home. All the staff are so friendly and helpful. The rooms are really spacious, and all the communal areas are modern and very welcoming. Love the coffee bar as it feels like going out with dad, even if he's not up to actually going out. There is always some entertainment or activities going on, which is amazing. Finally, there is always cups of tea on hand!
Thank you so much for sharing such a lovely review. We are delighted to hear that Haviland House feels like home from the moment you arrive and that you have found the staff to be friendly, welcoming and supportive. It is wonderful to know that the spacious rooms and modern communal areas have...
Thank you so much for sharing such a lovely review. We are delighted to hear that Haviland House feels like home from the moment you arrive and that you have found the staff to be friendly, welcoming and supportive. It is wonderful to know that the spacious rooms and modern communal areas have helped create a comfortable and positive environment for your dad.We are especially pleased that you enjoy using the coffee bar, as creating spaces where families can spend meaningful time together is very important to us. It is also great to hear your appreciation for the activities and entertainment on offer and, of course, the endless cups of tea.
Your kind feedback means a great deal and will be shared with the whole team. Thank you again for your trust and support.
Having looked at several care homes, what a relief to find Haviland House. With five separate households, ensuite rooms, open visiting policy and all staff trained dementia care I knew it was the place for my husband. He has been there two years.
All the staff are friendly and show care,...
Having looked at several care homes, what a relief to find Haviland House. With five separate households, ensuite rooms, open visiting policy and all staff trained dementia care I knew it was the place for my husband. He has been there two years.
All the staff are friendly and show care, compassion, patience and respect for each resident as well as for friends and relatives. I am well informed as to his health and well-being either through conversations when I visit, by phone or by email. My husband is sometimes reluctant to be given care but the staff find ways to overcome this.
The food is freshly prepared and delicious including cake each afternoon. Christmas lunch was superb and the coffee lounge downstairs was transformed into a restaurant for residence to eat with their family
A wide range of activities take place either within households or in the Ashmount, a large communal lounge. Friends and relations who visit always comment on the lovely feel of Haviland House.
Thank you so much for sharing such a thoughtful review of your husband's experience at Haviland House. We are delighted to hear how reassured you felt when choosing the home and that our households, ensuite rooms and open visiting policy have supported both you and your husband over the past two...
Thank you so much for sharing such a thoughtful review of your husband's experience at Haviland House. We are delighted to hear how reassured you felt when choosing the home and that our households, ensuite rooms and open visiting policy have supported both you and your husband over the past two years.It means a great deal to know that our team have shown care, compassion and patience, especially when your husband is sometimes reluctant to accept support. We are also pleased that you feel well informed about his well-being and that the freshly prepared food, activities and special occasions like Christmas lunch have contributed positively to his experience.
Your kind comments about the warm atmosphere are truly appreciated and will be shared with the whole team. Thank you again for your trust and support.
The Care providing teams do an amazing job on tight budgets. I feel confident that my Father is well looked after in his days of need. The environment can be a little chaotic but it's understandable given the level care needs required for varying residents. It's all handled with dignity and respect...
The Care providing teams do an amazing job on tight budgets. I feel confident that my Father is well looked after in his days of need. The environment can be a little chaotic but it's understandable given the level care needs required for varying residents. It's all handled with dignity and respect for which I'm forever grateful.
We appreciate...
Thank you very much for taking the time to share your feedback. We are really pleased to hear that you feel confident in the care your father is receiving at Haviland House. It means a great deal to know that our teams' dedication and hard work give you reassurance during this time.We appreciate your understanding that the environment can sometimes feel busy, as our staff support residents with a wide range of needs. Our priority is always to ensure that every person is treated with dignity, respect and compassion, and your acknowledgment of this is truly valued.
Thank you again for your kind words and continued trust in our team.
The home is clean and tidy...
The home is clean and tidy and having seen my wife try various homes for respite prior to her residency I can say Haviland House have set the bar very high. A height many strive to reach but few will actually achieve.
Thank you very much for taking the time to share such a thoughtful review. We are delighted to hear that you feel Haviland House provides high-quality care for your wife and that her experience has set such a high standard compared with other homes you have tried. It means a great deal to know that...
Thank you very much for taking the time to share such a thoughtful review. We are delighted to hear that you feel Haviland House provides high-quality care for your wife and that her experience has set such a high standard compared with other homes you have tried. It means a great deal to know that our team's kindness, patience and commitment have given you confidence and reassurance.We also appreciate your recognition of how our staff and agency partners work together during busier periods to ensure continuity of care. Maintaining a clean, welcoming and homely environment is incredibly important to us, and your feedback will be shared with the whole team.
Thank you again for your trust and support.
A good standard of care but take advantage of long term patients by charging new ones hundreds of pounds less a week. It's obviously not in the patient's interest to be moved so no option but to pay the higher rate. Aunt has been resident for over 5 years and no complaints with her day to day care.
A good standard of care but take advantage of long term patients by charging new ones hundreds of pounds less a week. It's obviously not in the patient's interest to be moved so no option but to pay the higher rate. Aunt has been resident for over 5 years and no complaints with her day to day care.
Thank you for taking the time to leave a review and we are very pleased to see that you are happy with the standard of care and the overall service at Haviland House.
In line with new build homes operating in the local vicinity, we are offering time limited promotional fees for new residents...
Thank you for taking the time to leave a review and we are very pleased to see that you are happy with the standard of care and the overall service at Haviland House.
In line with new build homes operating in the local vicinity, we are offering time limited promotional fees for new residents which has been effective in maintaining occupancy levels.
All fees are subject to increases in order to meet the rising costs of care.
We are committed to provide higher than usual staffing levels and are investing in the latest and most advanced technology in order to offer the very best experience for all who require our support.
My Dad has been in Haviland since 2022. We have been very impressed with the care he has received.
The staff are incredibly patient and understanding. My Dad had had a difficult experience in a different home but at Haviland we are kept well informed and he is well looked after.
The staff...
My Dad has been in Haviland since 2022. We have been very impressed with the care he has received.
The staff are incredibly patient and understanding. My Dad had had a difficult experience in a different home but at Haviland we are kept well informed and he is well looked after.
The staff are very supportive with visits and phone calls with Dad. I cannot recommend it highly enough.
Thank you so much for your thoughtful review and for taking the time to share your experience. We are delighted to hear that your dad has been well looked after at Haviland House and that our staff have been able to provide the care, patience and understanding that he needs. We also appreciate your...
Thank you so much for your thoughtful review and for taking the time to share your experience. We are delighted to hear that your dad has been well looked after at Haviland House and that our staff have been able to provide the care, patience and understanding that he needs. We also appreciate your kind words about our communication and the support we provide during visits and phone calls.
It's heart-warming to know that Haviland House has been a positive experience for both you and your dad, and we are so grateful for your trust and confidence in our team.
Your feedback will be shared with everyone here at Haviland House. If there's anything more we can do, please don't hesitate to reach out
Mum has been a resident at Haviland House for 3 years now. As her dementia has progressed, the staff have been ourstanding in their compassion and care for her. She is gently encouraged to take part in activities they know she will enjoy which is so good for her. The staff have always communicated...
Mum has been a resident at Haviland House for 3 years now. As her dementia has progressed, the staff have been ourstanding in their compassion and care for her. She is gently encouraged to take part in activities they know she will enjoy which is so good for her. The staff have always communicated with me brilliantly, I really believe Mum is getting the best care possible.
Thank you so much for your wonderful review. We are so pleased to hear that the team at Haviland House has been able to support your mum throughout her dementia journey with such care and compassion. It's great to know that she has formed such strong connections with our team, and we truly value...
Thank you so much for your wonderful review. We are so pleased to hear that the team at Haviland House has been able to support your mum throughout her dementia journey with such care and compassion. It's great to know that she has formed such strong connections with our team, and we truly value the trust you have placed in us to care for her.Your kind words about our communication with families mean a lot to us, and we will be sure to share this feedback with the entire team. We are grateful for the opportunity to provide care for your mum and are always here for both her and your family.
Thank you again for your trust and for sharing your experience.
My husband has been a resident of Haviland House for nearly three years. While there has been the inevitable decline in his health, he has always received wonderful care. Without exception, all the staff we have met in this time, have been absolutely first class. Myself and other family members...
My husband has been a resident of Haviland House for nearly three years. While there has been the inevitable decline in his health, he has always received wonderful care. Without exception, all the staff we have met in this time, have been absolutely first class. Myself and other family members when visiting, have always been made to feel welcome, so that we can spend calm, quality time with our loved one. We feel so lucky, in what has been a distressing illness, that we found Haviland House. Heartfelt thanks to everyone at Haviland.
Thank you so much for your thoughtful review and for taking the time to share your experience. We are delighted to hear that your husband has been receiving such wonderful care during his time at Haviland House. It's heartwarming to know that both you and your family have felt so welcome and...
Thank you so much for your thoughtful review and for taking the time to share your experience. We are delighted to hear that your husband has been receiving such wonderful care during his time at Haviland House. It's heartwarming to know that both you and your family have felt so welcome and supported by our team, and we are pleased that your husband has been able to settle in so comfortably.We truly appreciate your feedback on the care, compassion, and quality of life our team provides for residents. Ensuring that each person is treated with dignity and respect is at the core of what we do. Your kind words about the team and the environment mean a great deal to everyone here. Thank you again for your trust and support-it is a privilege to care for your loved one.
We will ensure that your review is shared with the entire team at Haviland House. If there is anything more we can do, please do not hesitate to reach out.
My family and I would just like to say a heartfelt thank you to the staff at Haviland House for all of the care and compassion you showed to our sister Deb over the past two years. From the very start we knew she was in safe and gentle hands. What we could never have imagined though was the level...
Deb was one of the youngest residents at Havilland House and you never let her illness define her. You saw her for her smile, her laugh, and her spirit and that meant so much to us. More importantly you gave her dignity, friendship and love until the very end and for that we will always be truly grateful.
Please know that you have left an indelible mark on our family's hearts. What you did and continue to do every day is amazing.
With Love and thanks from all of Debs siblings.
Thank you so much for your deeply moving and heartfelt review. We are truly honoured to have cared for your sister over the past two years here at Haviland House. Knowing that you felt she was surrounded with kindness, dignity and love means so much to the whole team.It was a privilege to see her...
Thank you so much for your deeply moving and heartfelt review. We are truly honoured to have cared for your sister over the past two years here at Haviland House. Knowing that you felt she was surrounded with kindness, dignity and love means so much to the whole team.It was a privilege to see her personality, laughter and spirit shine through, and to support her with friendship and compassion every day. We are also grateful to know that you and your family felt supported throughout such a difficult time. Providing comfort and reassurance to loved ones is a vital part of the care we offer.Your generous words will be shared with all of the team who were involved in her care. Please accept our deepest thanks for your trust. It has been an absolute privilege to support your sister and your family, and we send our heartfelt condolences to you all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 March 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (50) & Events (0)
- 09 Jun 2026
Guild Care offers a full daily activity schedule for its residents, with something for every interest and ability. Residents at Caer Gwent, Linfield House and Haviland House have a choice...
- 20 Jun 2025
Residents, families and visitors are warmly invited to Caer Gwent’s traditional Summer Fayre on Saturday 28 June, for an afternoon of fun and friendship in the beautiful gardens of Guild...
- 14 May 2025
Family, friends and staff gathered at Caer Gwent residential home in Worthing this week to mark a very special milestone as Patrick, a long-time Worthing resident, celebrated his 100th birthday...
There are no upcoming events for Haviland House.
Awards / Recognitions (4)
- 15 May 2026Recipient: Guild Care
- 15 May 2026Recipient: Guild Care
- 07 Nov 2019Recipient: Haviland House
Accreditations
There are no accreditations posted yet for Haviland House.
Meet the Team (8)

I joined Haviland House as Care Home Manager in November 2022, and it immediately felt like the right place to be. My career in Health and Social...
I joined Haviland House as Care Home Manager in November 2022, and it immediately felt like the right place to be. My career in Health and Social Care began in 2012, when I started as an administrator in a nursing home in Brighton. From there, I progressed to Deputy Manager, then Care Home Manager, before becoming the Registered Manager of an 80-bed residential and dementia home.
I cannot imagine another career that offers such variety, challenge and reward. Making a positive difference to people’s lives every day is what drives me. I am passionate about supporting a team, influencing positive change and ensuring the highest standards of person-centred care.
At Haviland House, the dedication of the team is exceptional. Every member of staff plays a part in creating a warm and engaging environment for people living with dementia. We focus on helping residents feel fulfilled, connected and well cared for.
Getting to know the people we support, understanding what matters to them and seeing them happy is one of the greatest rewards of this role. Helping someone live a life that feels meaningful to them is something I am incredibly proud to be part of.

I have worked at Haviland House since 2018, and over the years, I have had the privilege of growing with the home and progressing in my career. I...
I have worked at Haviland House since 2018, and over the years, I have had the privilege of growing with the home and progressing in my career. I began as a Night Carer and worked my way up to my current role as Deputy Manager – Resources.
My role involves overseeing staffing, recruitment and resourcing to make sure we always have a safe and supportive staff?to?resident ratio. Because I have been part of Haviland House for so long, I am often the person colleagues come to when they need information or support, and I am always happy to help.
What I enjoy most is welcoming new residents and getting to know their families. Haviland House feels like one big family, and being part of a team that cares so deeply for our residents is something that means a great deal to me.

I trained as a nurse at Guy’s Hospital in London and have now been qualified for over 40 years. Throughout my career, I have gained a wealth of...
I trained as a nurse at Guy’s Hospital in London and have now been qualified for over 40 years. Throughout my career, I have gained a wealth of experience across a variety of care settings, with the past 30 years dedicated to supporting people living with dementia.
I am deeply passionate about dementia care and committed to ensuring that every resident is treated with dignity, compassion and understanding. Building meaningful relationships, getting to know each individual and supporting them to live as comfortably and independently as possible is at the heart of my role.
Nursing is a significant part of my life, and I am proud to come from a family with a strong nursing tradition. As a third-generation nurse, it means a great deal to me that my daughter has continued this legacy as the fourth generation, qualifying in 2014.
I feel incredibly fortunate to work in a profession that is both rewarding and meaningful. Supporting residents to live happy, healthy and fulfilled lives is what motivates me every day.

I began my career by running my own home help business for 20 years, supporting people to live independently in their own homes. Alongside my team,...
I began my career by running my own home help business for 20 years, supporting people to live independently in their own homes. Alongside my team, we provided a wide range of services, including preparing meals, organising outings, assisting with appointments and offering day-to-day support tailored to each individual.
Following the impact of the Covid-19 pandemic, I transitioned into working within care homes and have found it to be an incredibly rewarding experience. I particularly enjoy spending time with residents, building meaningful relationships and helping to create a warm, homely and welcoming environment for everyone. I am passionate about making a positive difference in people’s lives and take pride in supporting residents to feel comfortable, valued and well cared for each day.
Outside of work, I live with my young son and our ageing dog. My son has a strong interest in wildlife and hopes to travel the world one day, focusing on conservation and protecting the environment.

I am the Wellbeing and Activities Coordinator and have been supporting people living with dementia since 2009. I have a particular interest in...
I am the Wellbeing and Activities Coordinator and have been supporting people living with dementia since 2009. I have a particular interest in advanced dementia and enjoy creating calm, meaningful and engaging experiences tailored to each individual.
My background is in art therapy and adult education, and I hold a Master’s degree in Education. Creativity plays an important role in my work, and I enjoy using art and storytelling to connect with people, especially when communication can be more challenging.
I believe that curiosity is essential in dementia care - remaining open, reflective and willing to learn helps me provide the best possible support. I am proud to work for Guild Care, where kindness and compassion are at the heart of everything we do.

I have been working at Haviland House for the past two years as a Care Home Administrator, and I thoroughly enjoy my role. Building relationships...
I have been working at Haviland House for the past two years as a Care Home Administrator, and I thoroughly enjoy my role. Building relationships with residents and their families is a particularly rewarding part of my work, and I value the opportunity to support them each day.
Before joining Haviland House, I worked at Guild Care’s head office in Administration and Governance Services. This experience provided me with a strong foundation of skills and knowledge that I continue to use in my role.
Outside of work, I spent seven years living in New Zealand, which was an incredibly rewarding experience. It gave me the opportunity to travel, meet new people and experience a different way of life—something I will always value.

I’m Buddy, an eight-year-old Labrador with a very calm and patient nature. I’ve been coming to work with my mum my whole life, so being around people...
I’m Buddy, an eight-year-old Labrador with a very calm and patient nature. I’ve been coming to work with my mum my whole life, so being around people feels completely natural to me.
During the COVID pandemic, I spent my days visiting residents who were feeling lonely or isolated, and I did my best to bring comfort just by being there. Ever since, I’ve developed a real appreciation for all the strokes, cuddles and kind words that come my way.
I’m known for my love of tennis balls and for being extremely dedicated when it comes to cleaning up any food that might hit the floor. These days, I enjoy a slower pace of life, and I’m happiest snoozing nearby, keeping people company and getting a good scratch behind the ears.

I’m Mabel, Buddy’s little sister and a very enthusiastic two-year-old Cocker Spaniel. I’m still learning from him, but I like to think I bring my own...
I’m Mabel, Buddy’s little sister and a very enthusiastic two-year-old Cocker Spaniel. I’m still learning from him, but I like to think I bring my own bit of flair to the job.
I adore cuddles, and I’m excellent at rolling over for belly rubs the moment I meet someone new. I’ll happily chase anything that moves and, even though I’m small, I have a surprising talent for helping myself to any snacks that get left within reach.
Full of energy, charm and a little mischief, I love being part of the team, and I do my best to bring a spark of fun wherever I go.
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