Which Guild Care Care Homes have the highest review score?

Caer Gwent , Linfield House & Haviland House have the highest review score.

Guild Care | 3 Care Homes

Review of
Caer Gwent
from Jacqui H (Daughter of Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

Mum was bought in for emergency respite care due to my Dad suddenly being rushed into hospital. All of the staff took great care of her immediately. Unfortunately my Dad was on end of life care but within a week it had been arranged for him to spend his last hours with Mum which was wonderful. Since

then everybody has made sure both Mum and myself are doing well. Mum is always telling me how kind and caring everybody is. She is now well settled and has started going to some of the activities, chatting more and seems generally far happier. Thank you to everyone for everything you do. We love you all!

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Caer Gwent

Thank you so much for your heartfelt review at such a difficult time. We are very sorry for your loss and feel honoured to have supported your family so that your dad could spend his final hours with…read more

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Review of
Haviland House
from Doug T (Brother of Resident) published on 26 September 2025 Submitted via Website • Report

Overall Experience

My family and I would just like to say a heartfelt thank you to the staff at Haviland House for all of the care and compassion you showed to our sister Deb over the past two years. From the very start we knew she was in safe and gentle hands. What we could never have imagined though was the level of

kindness, love, humour, and warmth you would surround her with every day. And in addition, the emotional support extended to us during this difficult time too.
Deb was one of the youngest residents at Havilland House and you never let her illness define her. You saw her for her smile, her laugh, and her spirit and that meant so much to us. More importantly you gave her dignity, friendship and love until the very end and for that we will always be truly grateful.
Please know that you have left an indelible mark on our family's hearts. What you did and continue to do every day is amazing.
With Love and thanks from all of Debs siblings.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your deeply moving and heartfelt review. We are truly honoured to have cared for your sister over the past two years here at Haviland House. Knowing that you felt she was…read more

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Review of
Linfield House
from Teri S (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report

Overall Experience

My mother initially refused to entertain the idea of going into a care home. However, when we took her on a tour of Linfield House, she was very impressed with it and said, "That is where I want to be." Myself and my sister were very impressed with it too.
We were so happy that we managed to get her

in really quickly - the staff really pulled out all the stops! As we were struggling to meet her needs in her home, we were very grateful for this.
The accommodation, decor and facilities are of a really good standard - very thoughtfully designed and well-maintained. The gardens are lovely and having the dementia garden is amazing. The staff are always warm and welcoming and have almost become friends. The attention to detail is mostly very good and staff communicate with relatives well.
My mother's financial circumstances are currently challenging as we are having to sell her flat. The home have been extremely patient whilst we have been going through this stressful process.

Reply from Kevin Burke, D at Linfield House

Thank you so much for your wonderful review and for sharing your experience of Linfield House. We are delighted to hear that your mother felt so positively about moving in after her visit and that you…read more

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Review of
Caer Gwent
from Antony D (Son of Resident) published on 9 June 2025 Submitted via Website • Report

Overall Experience

I would like to say a massive thank you to all the staff who made my mother's stay such a great experience, the kindness and care she received was second to none, to see her laughing and smiling was a joy, thank you all very much

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Caer Gwent

Thank you so much for your wonderful review and for taking the time to share your experience of Caer Gwent. We're truly grateful for your kind words and delighted to hear how much your mother enjoyed…read more

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Review of
Caer Gwent
from C D (Daughter-in-law of Resident) published on 9 June 2025 Submitted via Website • Report

Overall Experience

The most wonderful caring and compassionate staff ever
Thank you for all your kindness you all showed to our beautiful Mother
We are eternally grateful
Caer Gwent has a relaxing environment clean tidy and beautifully decorated
Mum was very happy here

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Review of
Caer Gwent
from Terry M (Son of Resident) published on 2 June 2025 Submitted via Website • Report

Overall Experience

I needed to arrange care for my mother after my father passed away.
We really didn't want her to ever be on her own, or to feel frightened or lonely at any time, and wanted someone to be available to care for her whenever she needed. Mum having access to 24/7 care was crucial for her wellbeing and

ongoing support, as well as for our own peace of mind. We felt that a care home could provide that level of care and support.
I visited Caer Gwent before we made a final decision, met many of the staff, and was very impressed. Everyone was friendly, polite, and it felt right straightaway. The lounges are beautifully presented, decorated, and light, bright, and welcoming. It all helped with that very difficult decision about Mum moving into care.
Whilst the transition into care can be challenging, both for a new resident and their family, my mother as been welcomed and cared for brilliantly. I can't thank you enough for the kindness and support you have shown to my mother and our family.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Caer Gwent

Thank you so much for your heartfelt review and for sharing your experience of Caer Gwent. We understand how difficult the decision to move a loved one into care can be, especially at such an…read more

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Review of
Caer Gwent
from Karen B (Daughter of Resident) published on 30 May 2025 Submitted via Website • Report

Overall Experience

As a family we have immense praise for the care provided to our mother. We are truly thankful to all the staff for the friendship and care, both daily and nursing, shown to our mother. We have not seen our mother smile and chat so much as she did in the past 5 months. Our gratitude goes out to all the

staff, and Caer Gwent is a truly special home.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Caer Gwent

Thank you so much for your incredibly kind words and for taking the time to share your experience. We're truly touched to hear how much your mother enjoyed her time at Caer Gwent and that she was…read more

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Review of
Caer Gwent
from D B (Son of Resident) published on 28 May 2025 Submitted via Postal Card • Report

Overall Experience

Caer Gwent is a beautiful care home. The level of care and attention my mum receives is excellent. All the staff are very kind and considerate, I know I can rest assured that she is being very well looked after.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Caer Gwent

Thank you so much for your kind and thoughtful review. We're delighted to hear that your mum is receiving excellent care and that you feel confident in the support she's being given at Caer Gwent.…read more

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Review of
Haviland House
from J W (Son of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

The whole team at Haviland House are exceptional and have looked after my mother through early dementia to severe dementia. She has always been well cared for and has a fantastic connection to the whole team. As a family member I have always been kept informed and supported through several years of

my mother being in care.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your kind and thoughtful review. We're truly honoured to have cared for your mum through every stage of her dementia journey here at Haviland House. It's incredibly heartening to…read more

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Review of
Haviland House
from Tim B (Son of Resident) published on 28 April 2025 Submitted via Website • Report

Overall Experience

My father was resident in Haviland House for 2.5 years once he could no longer live at home due to Alzheimer's and Lewy Body Dementia. Throughout his time at Havilland, Dad received excellent care. He was made to feel comfortable and welcome, and made many friends amongst both fellow residents and staff.

The carers were always attentive and Dad's condition noticeably improved once he was receiving 24/7 care. Many different activities are organised, with a monthly plan sent to resident's relatives, as well as informal activities such as garden walks, watching films etc. A monthly health report is also sent to resident's relatives, and any important events notified by telephone. Security is very good but no impediment to visiting, which is encouraged. The Management were accessible and approachable, and always responded helpfully to any questions.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your thoughtful review and for sharing your father's experience at Haviland House. It's wonderful to hear that he felt so comfortable, supported and connected during his 2.5…read more

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Review of
Linfield House
from Anthony L (Son of Resident) published on 17 April 2025 Submitted via Website • Report

Overall Experience

Very helpful admission of my father from a "care home" to more "nursing home" need.
Friendly and efficient staff, clean rooms, good food, sunny sitting room.
Nurses available 24/7.
Very kind and caring.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Linfield House

Thank you so much for taking the time to share such a kind and thoughtful review of Linfield House. We're really pleased to hear that the transition from residential to nursing care has gone smoothly…read more

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Review of
Haviland House
from W O (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report

Overall Experience

My Mum has been a resident in Haviland House for 5 weeks and didn't want to leave her own home, she has settled in better than we could have hoped, due to the care, patience and consideration that the staff on Angmering have given her. They take account of her likes and dislikes, they are flexible

to accommodate her daily rhythm.
I live abroad and the staff have ensured that we communicate twice per day.
Mum loves the varied activities, held daily, twice a day. The food is delicious, with home made desserts and cakes.
Haviland House is divided into households giving a homely, sociable feel, with residents of a similar stage in the dementia journey.
I cannot fault the care staff, they have dealt with things in a timely manner, always letting me know and keeping me in the loop. The admin team have also been extremely helpful, from sorting out IT issues for my Mum's video call screen to ordering her Saturday paper, nothing is too much trouble. In short, the Haviland team give 100%.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your lovely review. We're so pleased your mum has settled in well at Haviland House, especially after the difficult decision to leave her own home. It's heartening to hear that…read more

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Review of
Haviland House
from A A (Relative of Resident) published on 2 April 2025 Submitted via Website • Report

Overall Experience

My wife's grandmother had been in Haviland for 5 years. Throughout this time I watched that as she deteriorated, the care and compassion continued on an upward trajectory. Guild care staff showed the up most respect, care, compassion and the maintenance of dignity out of any care home I have previously

visited. As they cared for my relative in the last days of her life, never as a family have we felt more cared for by a service. Each and every carer, nurse, cleaner, receptionist and manager in that care home should be commended for their hard work and dedication to each and every resident. Thank you Guild Care

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your heartfelt review and for sharing your experience of your wife's grandmother's time at Haviland House. It's incredibly touching to hear how, over five years, you witnessed…read more

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Review of
Linfield House
from Maggie D (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report

Overall Experience

My stepmother moved to Linfield House after a stroke left her with dementia and loss of mobility. She is looked after wonderfully. The staff are so friendly and caring. They have learned her likes and dislikes and they all do their best to enable her to join in with as many aspects of daily living as

she can manage. I wouldn't have thought it possible but she has actually improved with what she is able to do since moving to Linfield House. Whenever I visit, the staff always welcome me and will stop to chat about how my stepmother is doing and what they've been talking about with her. She has settled in wonderfully and is very happy at Linfield House.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Linfield House

Thank you so much for your thoughtful review and for sharing your stepmother's journey with us at Linfield House. We are truly delighted to hear how well she has settled in and how her abilities have…read more

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Review of
Linfield House
from Lucie D (Daughter of Resident) published on 4 February 2025 Submitted via Website • Report

Overall Experience

I'm not sure I will find the right words to write this review, but Linfield House and all the staff are fabulous, professional, kind, patient and very understanding. Both of my parents were at Linfield, my Dad, sadly for palliative care, and my mum as she suffers from dementia. There is no other place

like Linfield, and I truly will always be grateful for everything they did for both of my parents. You feel like one of the family, and the residents are treated by the carers like their own family. Thank you to all the staff at Linfield; you all are special people and all wonderful too. A special thanks to all the team.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Linfield House

Thank you so much for your kind review of Linfield House Lucie, and for taking the time to share your experience. It truly means the world to us to know that Linfield House provided the care, comfort,…read more

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Review of
Linfield House
from Rod W (Son of Resident) published on 3 February 2025 Submitted via Website • Report

Overall Experience

Our mum was a resident at the home for a happy three years and sadly passed away recently. During all this time the empathy, professionalism and skill of the team was first-class. The care Mum received was excellent and the support to our family was always a priority even when extra work was created.
I

couldn't recommend Linfield Guild Care any higher.

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Review of
Caer Gwent
from Matthew G (Son of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

Mum has been in this home for over two years now, and she absolutely loves it there. It has given her a new lease of life. The staff are always fantastic, friendly, and very caring. The food is great, and the chef takes the time to talk with mum to make sure the food is to her taste. There are two activities

a day so there is always something to do. I saw mum recently and as soon as I entered her room, she beamed at me and proclaimed I stroked a donkey, so they even manage to arrange animal visits. For me, I value greatly that mum is loved, happy, and looked after very well. In fact, if I could move into Caer Gwent, I would!! A big thanks to 3 staff members in particular and the whole team.

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Review of
Haviland House
from Sue P (Wife of Resident) published on 23 January 2025 Submitted via Website • Report

Overall Experience

My husband's dementia manifests in his challenging behavior. I visited many care homes before finding Haviland House. Many of them were converted Victorian Houses which meant there were often stairs to be negotiated before the residents could access their bedrooms. Some could not provide the support

my husband needed in feeding, personal care, and general looking after. In Haviland House I found a dedicated dementia care home. The building is divided into 5 houses. Each house is a separate unit where there is a spacious corridor with the residents bedrooms, a comfortable lounge and dining room all on the same level. Each house has a secure door so that the residents are safe and secure whatever their level of dementia is. Every month there is a selection of entertainment which is put up in the house so that staff, residents and residents relatives know what is going on. The staff are incredible and Haviland House is now my second home and the staff my extended family.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for sharing your experience with Haviland House. We are truly honoured that you chose us to care for your husband, and it's wonderful to hear how much our dedicated dementia care has…read more

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Review of
Haviland House
from C B (Daughter-in-law of Resident) published on 20 January 2025 Submitted via Website • Report

Overall Experience

Haviland house today and for the last year have been exceptional in the care they give to my mother-in-law. They know her needs inside out, she always looks comfortable and happy!
The staff are all so very friendly and easy to approach. They will always inform you monthly of how she is doing and at

anytime if needed.
I wouldn't want my mum in law in any other care home, they go above and beyond in all duties of care to her.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your kind review of Haviland House. It's heart-warming to hear that your mother-in-law has received such exceptional care and that her needs are so well understood by our team.…read more

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Review of
Haviland House
from R L (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report

Overall Experience

I had reached the point in looking after mum who has dementia where I could no longer safely care for her at home. I researched Care Homes and had already been to Haviland House Day Centre for afternoon tea. Following a lovely tour Mum initially went to stay for a couple of weeks Respite. This became

permanent and Haviland is now her home.
We wanted the best care possible and we have not been disappointed. They have demonstrated that our trust in their care was not misplaced. All the staff, whatever their role, are always friendly with a smile, thoughtful, courteous and above all caring and patient. They are there for their residents but also for their families. Communications are very good and I have been kept involved throughout the year as things have developed. The whole environment is excellent from her own room, common areas and the many activities that take place. I feel that Mum could not be in better hands or in a better place. I have no reservations in recommending Haviland House.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your heartfelt review of Haviland House. We are truly honoured that you chose us to care for your mum, and it's wonderful to hear that your trust in our care has been well…read more

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Care Homes Owned by Guild Care

Guild Care Locations (3)

Guild Care Reviews (190)

Caer Gwent

Haviland House

Linfield House

Caer Gwent

Caer Gwent

Caer Gwent

Caer Gwent

Caer Gwent

Haviland House

Haviland House

Linfield House

Haviland House

Haviland House

Linfield House

Linfield House

Linfield House

Caer Gwent

Haviland House

Haviland House

Haviland House

Awards / Recognitions (0)

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