Which Guild Care Care Homes have the highest review score?

Caer Gwent , Linfield House & Haviland House have the highest review score.

Guild Care | 3 Care Homes

Review of
Caer Gwent
from Antony D (Son of Resident) published on 9 June 2025

Submitted via Website • Report

Overall Experience

I would like to say a massive thank you to all the staff who made my mother's stay such a great experience, the kindness and care she received was second to none, to see her laughing and smiling was a joy, thank you all very much

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Caer Gwent

Thank you so much for your wonderful review and for taking the time to share your experience of Caer Gwent. We're truly grateful for your kind words and delighted to hear how much your mother enjoyed her stay-seeing residents laughing and smiling is what we strive for every day. Your comments about the kindness and care received mean a great deal to the whole team, who work hard to create a warm and supportive environment. Knowing we were able to make a positive difference is incredibly rewarding. Thank you again for your lovely feedback. We will make sure your message is shared with everyone involved in your mother's care. It's a privilege to support your family.

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Review of
Caer Gwent
from C D (Daughter-in-law of Resident) published on 9 June 2025

Submitted via Website • Report

Overall Experience

The most wonderful caring and compassionate staff ever
Thank you for all your kindness you all showed to our beautiful Mother
We are eternally grateful
Caer Gwent has a relaxing environment clean tidy and beautifully decorated
Mum was very happy here

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Review of
Caer Gwent
from Terry M (Son of Resident) published on 2 June 2025

Submitted via Website • Report

Overall Experience

I needed to arrange care for my mother after my father passed away.
We really didn't want her to ever be on her own, or to feel frightened or lonely at any time, and wanted someone to be available to care for her whenever she needed. Mum having access to 24/7 care was crucial for her wellbeing and

ongoing support, as well as for our own peace of mind. We felt that a care home could provide that level of care and support.
I visited Caer Gwent before we made a final decision, met many of the staff, and was very impressed. Everyone was friendly, polite, and it felt right straightaway. The lounges are beautifully presented, decorated, and light, bright, and welcoming. It all helped with that very difficult decision about Mum moving into care.
Whilst the transition into care can be challenging, both for a new resident and their family, my mother as been welcomed and cared for brilliantly. I can't thank you enough for the kindness and support you have shown to my mother and our family.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Caer Gwent

Thank you so much for your heartfelt review and for sharing your experience of Caer Gwent. We understand how difficult the decision to move a loved one into care can be, especially at such an emotional time and we're truly honoured that you chose Caer Gwent to support your mother. It means a great deal to hear that you felt welcomed and reassured from the moment you visited. Our team works hard to create a homely, compassionate environment where residents feel safe, valued and cared for and we're so pleased to hear that this came through during your visit and throughout your mother's transition. We're especially touched by your comments about the 24/7 care and the impact it has had on your mother's wellbeing and your family's peace of mind. Thank you again for your kind words and trust - we will make sure your feedback is shared with the whole team. It's a privilege to support your mother and your family.

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Review of
Caer Gwent
from Karen B (Daughter of Resident) published on 30 May 2025

Submitted via Website • Report

Overall Experience

As a family we have immense praise for the care provided to our mother. We are truly thankful to all the staff for the friendship and care, both daily and nursing, shown to our mother. We have not seen our mother smile and chat so much as she did in the past 5 months. Our gratitude goes out to all the

staff, and Caer Gwent is a truly special home.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Caer Gwent

Thank you so much for your incredibly kind words and for taking the time to share your experience. We're truly touched to hear how much your mother enjoyed her time at Caer Gwent and that she was smiling and chatting more than ever over the past five months. It means a great deal to us to know that the friendship and care shown by our team made such a positive difference. We strive to create a supportive, respectful and homely environment, and it's wonderful to know this was felt by both your mother and your family. Your heartfelt feedback will be shared with the whole team - it's moments like these that remind us why we do what we do. Thank you again for your trust and kind praise - it has been a privilege to care for your mother.

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Review of
Caer Gwent
from D B (Son of Resident) published on 28 May 2025

Submitted via Postal Card • Report

Overall Experience

Caer Gwent is a beautiful care home. The level of care and attention my mum receives is excellent. All the staff are very kind and considerate, I know I can rest assured that she is being very well looked after.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Caer Gwent

Thank you so much for your kind and thoughtful review. We're delighted to hear that your mum is receiving excellent care and that you feel confident in the support she's being given at Caer Gwent. Providing a high standard of care in a warm, respectful, and compassionate environment is at the heart of everything we do. It's incredibly rewarding to know that our team's kindness and attention have made such a positive difference. Your reassurance and peace of mind mean a great deal to us and your lovely feedback will be shared with the whole team. Thank you again for your trust - it's a privilege to care for your mum.

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Review of
Haviland House
from J W (Son of Resident) published on 13 May 2025

Submitted via Website • Report

Overall Experience

The whole team at Haviland House are exceptional and have looked after my mother through early dementia to severe dementia. She has always been well cared for and has a fantastic connection to the whole team. As a family member I have always been kept informed and supported through several years of

my mother being in care.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your kind and thoughtful review. We're truly honoured to have cared for your mum through every stage of her dementia journey here at Haviland House. It's incredibly heartening to hear that she has always felt well supported and connected to the whole team-that sense of familiarity and trust is something we strive to build with every resident. We're also so pleased to know that you've felt informed and supported as a family member over the years. Open, compassionate communication is central to our approach, and we know how important it is for loved ones to feel included and reassured. Your warm words mean a great deal to the entire team and will be shared with everyone involved. Thank you again for your continued trust-it's a privilege to care for your mum.

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Review of
Haviland House
from Tim B (Son of Resident) published on 28 April 2025

Submitted via Website • Report

Overall Experience

My father was resident in Haviland House for 2.5 years once he could no longer live at home due to Alzheimer's and Lewy Body Dementia. Throughout his time at Havilland, Dad received excellent care. He was made to feel comfortable and welcome, and made many friends amongst both fellow residents and staff.

The carers were always attentive and Dad's condition noticeably improved once he was receiving 24/7 care. Many different activities are organised, with a monthly plan sent to resident's relatives, as well as informal activities such as garden walks, watching films etc. A monthly health report is also sent to resident's relatives, and any important events notified by telephone. Security is very good but no impediment to visiting, which is encouraged. The Management were accessible and approachable, and always responded helpfully to any questions.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your thoughtful review and for sharing your father's experience at Haviland House. It's wonderful to hear that he felt so comfortable, supported and connected during his 2.5 years with us. Helping residents build friendships, enjoy meaningful activities and feel truly at home is at the heart of everything we do. We're also pleased that the regular updates and approachable communication from our team gave you peace of mind, especially during such a significant transition. Your kind words about our care staff, activities, security and management team mean a great deal, and we will make sure they are shared with everyone involved. Thank you again for your trust and support-it has been an honour and a privilege to care for your dad.

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Review of
Linfield House
from Anthony L (Son of Resident) published on 17 April 2025

Submitted via Website • Report

Overall Experience

Very helpful admission of my father from a "care home" to more "nursing home" need.
Friendly and efficient staff, clean rooms, good food, sunny sitting room.
Nurses available 24/7.
Very kind and caring.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Linfield House

Thank you so much for taking the time to share such a kind and thoughtful review of Linfield House. We're really pleased to hear that the transition from residential to nursing care has gone smoothly and that you've found our team to be friendly, efficient, and supportive throughout.It's lovely to know the clean rooms, good food, and sunny sitting room have stood out, and that the availability of nurses 24/7 has provided reassurance. We're especially grateful for your comments on the kindness and compassion shown by our team - it means a great deal to us.Your feedback will be shared with everyone involved in the care provided, and I know they will be truly touched. Thank you again for your support and trust.

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Review of
Haviland House
from W O (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

My Mum has been a resident in Haviland House for 5 weeks and didn't want to leave her own home, she has settled in better than we could have hoped, due to the care, patience and consideration that the staff on Angmering have given her. They take account of her likes and dislikes, they are flexible

to accommodate her daily rhythm.
I live abroad and the staff have ensured that we communicate twice per day.
Mum loves the varied activities, held daily, twice a day. The food is delicious, with home made desserts and cakes.
Haviland House is divided into households giving a homely, sociable feel, with residents of a similar stage in the dementia journey.
I cannot fault the care staff, they have dealt with things in a timely manner, always letting me know and keeping me in the loop. The admin team have also been extremely helpful, from sorting out IT issues for my Mum's video call screen to ordering her Saturday paper, nothing is too much trouble. In short, the Haviland team give 100%.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your lovely review. We're so pleased your mum has settled in well at Haviland House, especially after the difficult decision to leave her own home. It's heartening to hear that the care, patience and personal attention from our Angmering team have made such a difference. We're delighted she's enjoying the daily activities, delicious homemade food and the warm, homely feel of our households. It's also wonderful to know we've helped you stay closely connected from abroad-maintaining family bonds is so important to us. Your kind words about both our care and admin teams mean a great deal and will be shared with everyone involved. Thank you again for your trust and support-it's a privilege to care for your mum, and we're always here for you both.

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Review of
Haviland House
from A A (Relative of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

My wife's grandmother had been in Haviland for 5 years. Throughout this time I watched that as she deteriorated, the care and compassion continued on an upward trajectory. Guild care staff showed the up most respect, care, compassion and the maintenance of dignity out of any care home I have previously

visited. As they cared for my relative in the last days of her life, never as a family have we felt more cared for by a service. Each and every carer, nurse, cleaner, receptionist and manager in that care home should be commended for their hard work and dedication to each and every resident. Thank you Guild Care

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your heartfelt review and for sharing your experience of your wife's grandmother's time at Haviland House. It's incredibly touching to hear how, over five years, you witnessed the compassion and dedication of our team grow even stronger as her needs changed. Providing dignified, person-centred care-especially during the most difficult moments at the end of life-is at the very heart of what we do, and it means the world to us that you and your family felt so supported. Your kind words about every member of our team-from carers and nurses to cleaners, reception staff, and managers-will be shared with them, and I know they will be deeply moved by your gratitude and recognition. Thank you again for your trust, and please accept our deepest condolences. We're honoured to have cared for your loved one.

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Review of
Linfield House
from Maggie D (Daughter of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

My stepmother moved to Linfield House after a stroke left her with dementia and loss of mobility. She is looked after wonderfully. The staff are so friendly and caring. They have learned her likes and dislikes and they all do their best to enable her to join in with as many aspects of daily living as

she can manage. I wouldn't have thought it possible but she has actually improved with what she is able to do since moving to Linfield House. Whenever I visit, the staff always welcome me and will stop to chat about how my stepmother is doing and what they've been talking about with her. She has settled in wonderfully and is very happy at Linfield House.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Linfield House

Thank you so much for your thoughtful review and for sharing your stepmother's journey with us at Linfield House. We are truly delighted to hear how well she has settled in and how her abilities have even improved since moving in.Our team is dedicated to delivering person-centred care, and it means a great deal to know that they've taken the time to get to know your stepmother's likes and dislikes and supported her in engaging with daily life as much as possible.We're also pleased to hear that you feel welcomed and kept informed during your visits-it's so important to us that families feel involved and reassured.Your kind words will be shared with the team, and I know they will be touched by your feedback. Thank you again for your trust and support.

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Review of
Linfield House
from Lucie D (Daughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

I'm not sure I will find the right words to write this review, but Linfield House and all the staff are fabulous, professional, kind, patient and very understanding. Both of my parents were at Linfield, my Dad, sadly for palliative care, and my mum as she suffers from dementia. There is no other place

like Linfield, and I truly will always be grateful for everything they did for both of my parents. You feel like one of the family, and the residents are treated by the carers like their own family. Thank you to all the staff at Linfield; you all are special people and all wonderful too. A special thanks to all the team.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Linfield House

Thank you so much for your kind review of Linfield House Lucie, and for taking the time to share your experience. It truly means the world to us to know that Linfield House provided the care, comfort, and support that both your parents needed. We appreciate your kind recognition of our staff's professionalism, kindness, and compassion. Your gratitude is a reminder of why we do what we do, and we are honoured to have been part of your parents' journey. On behalf of everyone at Linfield House thank you for your support and trust.

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Review of
Linfield House
from Rod W (Son of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

Our mum was a resident at the home for a happy three years and sadly passed away recently. During all this time the empathy, professionalism and skill of the team was first-class. The care Mum received was excellent and the support to our family was always a priority even when extra work was created.
I

couldn't recommend Linfield Guild Care any higher.

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Review of
Caer Gwent
from Matthew G (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Mum has been in this home for over two years now, and she absolutely loves it there. It has given her a new lease of life. The staff are always fantastic, friendly, and very caring. The food is great, and the chef takes the time to talk with mum to make sure the food is to her taste. There are two activities

a day so there is always something to do. I saw mum recently and as soon as I entered her room, she beamed at me and proclaimed I stroked a donkey, so they even manage to arrange animal visits. For me, I value greatly that mum is loved, happy, and looked after very well. In fact, if I could move into Caer Gwent, I would!! A big thanks to 3 staff members in particular and the whole team.

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Review of
Haviland House
from Sue P (Wife of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My husband's dementia manifests in his challenging behavior. I visited many care homes before finding Haviland House. Many of them were converted Victorian Houses which meant there were often stairs to be negotiated before the residents could access their bedrooms. Some could not provide the support

my husband needed in feeding, personal care, and general looking after. In Haviland House I found a dedicated dementia care home. The building is divided into 5 houses. Each house is a separate unit where there is a spacious corridor with the residents bedrooms, a comfortable lounge and dining room all on the same level. Each house has a secure door so that the residents are safe and secure whatever their level of dementia is. Every month there is a selection of entertainment which is put up in the house so that staff, residents and residents relatives know what is going on. The staff are incredible and Haviland House is now my second home and the staff my extended family.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for sharing your experience with Haviland House. We are truly honoured that you chose us to care for your husband, and it's wonderful to hear how much our dedicated dementia care has meant to you and your family. It means a great deal to us that you've noticed the thought and care put into our environment, from the spacious layout of each house to the safety and security we prioritise for all our residents. We're delighted that you feel at home with us and that our team has become like an extended family to you. Supporting residents and their loved ones through the challenges of dementia is at the heart of what we do, and it's so rewarding to hear that you value the care, personal support and sense of community at Haviland House. Thank you for your trust and kind words, and please know that we are always here to support you and your husband in any way we can.

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Review of
Haviland House
from C B (Daughter-in-law of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

Haviland house today and for the last year have been exceptional in the care they give to my mother-in-law. They know her needs inside out, she always looks comfortable and happy!
The staff are all so very friendly and easy to approach. They will always inform you monthly of how she is doing and at

anytime if needed.
I wouldn't want my mum in law in any other care home, they go above and beyond in all duties of care to her.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your kind review of Haviland House. It's heart-warming to hear that your mother-in-law has received such exceptional care and that her needs are so well understood by our team. Ensuring our residents are comfortable, happy and truly at home is always our priority, so your feedback means a great deal. We're glad you find our staff approachable and supportive, and that you feel well-informed about her care. Communication and building strong family connections are central to our approach. Your words about not wanting her in any other care home touch us deeply. We strive to go above and beyond every day, and it's rewarding to know we've made a positive impact. Thank you for sharing your experience. Please don't hesitate to reach out if there's anything more we can do to support you or your mother-in-law.

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Review of
Haviland House
from R L (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

I had reached the point in looking after mum who has dementia where I could no longer safely care for her at home. I researched Care Homes and had already been to Haviland House Day Centre for afternoon tea. Following a lovely tour Mum initially went to stay for a couple of weeks Respite. This became

permanent and Haviland is now her home.
We wanted the best care possible and we have not been disappointed. They have demonstrated that our trust in their care was not misplaced. All the staff, whatever their role, are always friendly with a smile, thoughtful, courteous and above all caring and patient. They are there for their residents but also for their families. Communications are very good and I have been kept involved throughout the year as things have developed. The whole environment is excellent from her own room, common areas and the many activities that take place. I feel that Mum could not be in better hands or in a better place. I have no reservations in recommending Haviland House.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your heartfelt review of Haviland House. We are truly honoured that you chose us to care for your mum, and it's wonderful to hear that your trust in our care has been well placed. It means so much to us to know that you've found our team to be friendly, thoughtful and patient, and that we've been able to support both your mum and your family throughout her time with us. Communication and creating a welcoming, homely environment are key to our approach, so we're delighted to hear that this has been your experience. We're also pleased that your mum enjoys her room, the common areas and the many activities we offer. Knowing she's in a place where she's well cared for and comfortable is exactly what we strive to achieve. Thank you for your recommendation and kind words. If there's ever anything we can do to further support you or your mum, please don't hesitate to reach out.

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Review of
Haviland House
from Bronnie C (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

Our Mum moved to Haviland House in April 2024 and settled in much more quickly than expected. She has been living with Vascular dementia for around 17 years, but is now at a stage where she needs the support of a care home environment.
She spent a year at another care home in Worthing which was a

complete disaster (so stressful and upsetting) and we are so glad to have now found Haviland House. It is a huge relief to know that she is well looked after, by staff who genuinely care for her wellbeing and treat her as the lovely person she is.
She is eating and drinking better, entertained better (thanks to the regular activities available) and always seems cared for, with washed hair, in clean clothes. The environment on Angmering corridor is welcoming and homely, and also always warm and clean.
Special mention to one member of staff in particular who seems to go out of her way to keep an eye on our Mum, answers the phone in her room, and is so friendly and reassuring to us and our kids when we visit. Thank you!

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your thoughtful review of Haviland House. We're so pleased to hear that your mum has settled in so well and that you feel reassured knowing she is in a caring and supportive environment. It means a lot to us that you've noticed the positive changes in her well-being, from eating and drinking better to enjoying the regular activities we offer. Ensuring our residents feel comfortable, cared for and valued as individuals is always our priority, and your kind words reflect the heart of what we strive to achieve every day. We're especially glad that you find the Angmering corridor to be warm, clean, and homely, and we will pass on your lovely feedback to the team. Thank you for your trust and for sharing your experience. Please don't hesitate to reach out if there's anything more we can do to support you and your family.

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Review of
Caer Gwent
from A H (Daughter of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with overall experience and mum is really happy being there. Has settled in well. Staff are all lovely.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Caer Gwent

Thank you for your lovely review. We're so pleased to hear that your mum is happy and has settled in well. It's wonderful to know that our team's warmth and dedication have made a positive difference in her experience. We take great pride in creating a welcoming and homely environment, and it's heartening to hear that your mum feels comfortable and supported by our lovely staff. Knowing that she is enjoying her time with us is exactly what we strive for every day.If there's anything more we can do to make her stay even better, please don't hesitate to let us know. Thank you again for your kind words - I'll be sure to share your feedback with the team.

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Review of
Linfield House
from S J (Sister of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

My sister has been a resident on Whitcombe Suite for four years, she has been very well cared for, and staff have dealt with her changing needs with care and consideration. She has remained cheerful and is always greeted with a smile and a chat from the laundry staff, cleaners, carers and nurses. The

food is really good with a choice which is appreciated. She loves the company and numerous activities in the lounge arranged by the activities staff who organise wonderful entertainment. From the friendly reception as you enter to the welcome cups of tea and cake in the afternoon I thank you.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Linfield House

Thank you so much for your kind words about your sister's experience on the Whitcombe Suite. It's wonderful to hear she has been well cared for and enjoys the warm interactions with staff, delicious meals, and engaging activities. We're delighted that she feels so supported and happy, and your feedback means a great deal to us. We will share your lovely comments with the team at Linfield House.

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Care Homes Owned by Guild Care

Guild Care Locations (3)

Guild Care Reviews (187)

Caer Gwent

Caer Gwent

Caer Gwent

Caer Gwent

Caer Gwent

Haviland House

Haviland House

Linfield House

Haviland House

Haviland House

Linfield House

Linfield House

Linfield House

Caer Gwent

Haviland House

Haviland House

Haviland House

Haviland House

Caer Gwent

Linfield House

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