Care Homes Owned by Guild Care

Washing and bathing

All the staff without exception are friendly and go the 'extra mile'

The food is excellent with the ability to cater for the odd fussy eater.

The best care home without doubt

The staff are friendly, kind, extremely welcoming and warm. Margaret clearly has a great relationship with the care staff. We sang happy birthday to her and could see the joy in her at the fun. We are grateful for the care she receives. We receive monthly updates by email as we live in Ireland and for all of this thank you.

Haviland House is a wonderful care facility. My aunt is so happy with the level of care kindness. The staff are excellent and couldn't praise them enough. Joel the team leader is simply outstanding, his musical skills belong on a TV talent show sang happy birthday to Margaret my aunt, we could not be happier with Haviland House ten out of ten.

Lovely area and facilities. Very accomodating!

When entering Haviland House the reception area is always clean/tidy and you are greeted with a genuine hello and how are you. The lifts/hallways are always clean and floor area clear. Always get a cheery smile/chat from the cleaners who do a wonderful job, management always happy to see you even in passing. The floor my partner is on is clean/tidy and any accidents are cleaned up straight away. The carers in my opinion are wonderful dedicated and really care for and about each and every resident always interactive with whatever is going on also lots of smiles which is very calming. My thanks to all the carers.

Overall we are very satisfied

Whilst Mum may not be able to verbalise how she feels in words, it is very clear from her demeanour that she feels safe and well cared for. She is much more relaxed and cheerful in herself, this is testament to not only the environment but even more so to the wonderful dedicated team of staff.

My Mum was looked after with care and compassion by experienced staff trained in dementia care. She was a long term resident at Linfield House and her care needs were reassessed and adjusted as dementia progressed and her mobility decreased. A consistent team of carers meant they knew her and could recognise her non verbal cues. I was kept informed and consulted and the office, nurses, carers and management were open and easy to talk to I felt that Mums welfare was always their priority. During Covid every effort was made to facilitate family contact whilst complying with all the regulations. Mum was given every opportunity to join the activities even when she deteriorated and was only capable of watching others and enjoying the music. I felt I could go and visit at any time and it was always a clean and safe environment.

My lovely mum moved into Angmering House at Haviland house 14 months ago. It was such a hard decision, and we looked at many care homes before choosing Haviland House. 14 months on we (my sister, mum and myself) are so pleased we chose Haviland House. My mum consistantly says "I'm so lucky to live here, the staff are so kind and respectful. If i want something I only have to ask and they will help me" Outside of Angmoring house the Haviland team always acknowledge mum with a cheery hello Jan (even when we are out in the community) We often joke mum has a better social life than us.

All the staff from the laundry room, kitchen & carers are always happy & very friendly.

Haviland House has been providing high-quality expert care, focussed on creating a comfortable and happy environment. It is clear all the staff in Haviland House care greatly about the residents and advise to their needs in order to provide the most enjoyable and high quality care environment possible. I am amazed by the amount of activities available to residents, be that music, films, knitting. The gardens and setting of the House is also lovely, contributing to the amazing environment and experience at every stage.

My uncle is on a respite stay and after 3 days is very happy and appears to be thriving. The home seems to be well organised, staff are caring & residents are treated with dignity. There seem to be a variety of activities and Roger is enjoying the meals. There is a lovely large garden with various activities! A lovely care home!

Thank you so much for your dedication and Kindness to our Dad. You are all amazing.

We have always found the home very clean, staff always helpful & friendly.

Rooms big and comfortable. Great activities. Overall 10/10

She appreciates and likes the food and staff

Over the past year my sister has been extremely well cared for. Due to Parkinson's she needed extra care and I cannot thank enough all the staff of Caer Gwent. She sadly passed away very recently, this was handled with great dignity, love and care. The nursing staff were superb as were the carers they looked after me as well as her. She enjoyed the chats, Sammy who organised outings and entertainment, the banter with the admin and cleaning staff, Clare the Manager where nothing was too much trouble. The Restaurant staff who went to so much trouble to provide alternative choices when it became too much to eat, the list goes on. A cheerful happy home from home. Thank you.

Following a review, we have confirmed Mum will be staying

All the staff are lovely and helpful. They take care of the residents well. They accomodate well to the individual needs of each person.

My wife has been here for 2 years and been looked after very well, I have no complaints.