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Caer Gwent has a Review Score of 10 (9.955) out of 10, based on 15 reviews in the last 2 years.
Over all time Caer Gwent has 65 reviews.
Thank you so much for your wonderful review and for taking the time to share your experience of Caer Gwent. We're truly grateful for your kind words and delighted to hear how much your mother enjoyed her stay-seeing residents laughing and smiling is what we strive for every day. Your comments about the kindness and care received mean a great deal to the whole team, who work hard to create a warm and supportive environment. Knowing we were able to make a positive difference is incredibly rewarding. Thank you again for your lovely feedback. We will make sure your message is shared with everyone involved in your mother's care. It's a privilege to support your family.
Thank you so much for your heartfelt review and for sharing your experience of Caer Gwent. We understand how difficult the decision to move a loved one into care can be, especially at such an emotional time and we're truly honoured that you chose Caer Gwent to support your mother. It means a great deal to hear that you felt welcomed and reassured from the moment you visited. Our team works hard to create a homely, compassionate environment where residents feel safe, valued and cared for and we're so pleased to hear that this came through during your visit and throughout your mother's transition. We're especially touched by your comments about the 24/7 care and the impact it has had on your mother's wellbeing and your family's peace of mind. Thank you again for your kind words and trust - we will make sure your feedback is shared with the whole team. It's a privilege to support your mother and your family.
Thank you so much for your incredibly kind words and for taking the time to share your experience. We're truly touched to hear how much your mother enjoyed her time at Caer Gwent and that she was smiling and chatting more than ever over the past five months. It means a great deal to us to know that the friendship and care shown by our team made such a positive difference. We strive to create a supportive, respectful and homely environment, and it's wonderful to know this was felt by both your mother and your family. Your heartfelt feedback will be shared with the whole team - it's moments like these that remind us why we do what we do. Thank you again for your trust and kind praise - it has been a privilege to care for your mother.
Thank you so much for your kind and thoughtful review. We're delighted to hear that your mum is receiving excellent care and that you feel confident in the support she's being given at Caer Gwent. Providing a high standard of care in a warm, respectful, and compassionate environment is at the heart of everything we do. It's incredibly rewarding to know that our team's kindness and attention have made such a positive difference. Your reassurance and peace of mind mean a great deal to us and your lovely feedback will be shared with the whole team. Thank you again for your trust - it's a privilege to care for your mum.
Thank you for your lovely review. We're so pleased to hear that your mum is happy and has settled in well. It's wonderful to know that our team's warmth and dedication have made a positive difference in her experience. We take great pride in creating a welcoming and homely environment, and it's heartening to hear that your mum feels comfortable and supported by our lovely staff. Knowing that she is enjoying her time with us is exactly what we strive for every day.If there's anything more we can do to make her stay even better, please don't hesitate to let us know. Thank you again for your kind words - I'll be sure to share your feedback with the team.
Thank you for your lovely review. We're so pleased to hear that your mum has settled in comfortably at Caer Gwent and that our team's kindness and attentiveness have helped her transition smoothly. It's wonderful to know that our staff were able to discreetly support her during those first few weeks, helping her find her way and make new friends, all while ensuring she felt at ease. We take great pride in providing a warm and welcoming environment, and it's fantastic to hear that the variety of activities at Caer Gwent are helping your mum engage and feel more confident. Seeing her happier and more active is exactly what we aim for. If there's anything more we can do to ensure she continues to feel supported, please don't hesitate to get in touch.
Thank you so much for your kind words about Caer Gwent. I will be sure to pass your glowing review on to the team. We are delighted to hear that your father has settled in well and is enjoying the company, entertainment, and, of course, the food. We always strive to create a welcoming, homely environment where nothing is too much trouble for our residents, so it's heartening to know that our staff's smiles and dedication are making a difference. Please don't hesitate to reach out if there is anything else we can do to support your father in his new home.
Thank you for your glowing review of Caer Gwent, which I will share with the team. We're thrilled that after 48 years in her own home, your mother now regards Caer Gwent as her home in just 6 weeks. We aim to provide a forever home for all residents, adapting as needs change. It's wonderful to hear your mother has settled well, is happier, healthier, and carefree, and that you find our staff amazing, friendly, and attentive day and night. We prioritise residents' health and well-being with a regular schedule of activities like chair yoga, arts and crafts, and quizzes to suit everyone's needs. We're also proud of our nutritious and delicious food, so it's great to hear you find it excellent, hearty, healthy, and plentiful with lots of choices. It's heartening to know your mother has transformed from being housebound to enjoying the company of others and various activities. Please don't hesitate to contact me if there is anything else we can do to support your mother.
Thank you so much for your kind review. We are so pleased to hear that your mum is enjoying living at Caer Gwent. We always strive to provide expert support and care in a welcoming and loving environment for all our residents, so it is great to hear that your mum is happy in our care. I will ensure that your positive feedback is shared with our team. Thank you once again for your feedback which is invaluable to us.
Thank you so much for your kind review. We are so pleased to hear that your mum has settled with us and is enjoying life at Caer Gwent. We always strive to provide expert support and care in a welcoming and loving environment for all our residents, so it is great to hear that your mum is happy in our care. I will ensure that your positive feedback is shared with our team. Thank you for your kind review.
Thank you for choosing Guild Care. We are delighted that your mother is enjoying living at Caer Gwent and that you are pleased with the service provided and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.
Thank you for choosing Caer Gwent. We are delighted that you are pleased with the service provided and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.
Thank you for your review. We are very pleased that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.
The Review Score of 10 (9.955) out of 10 for Caer Gwent is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
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My name is Clare and I am the Registered Manager at Caer Gwent. I've been part of the Caer Gwent team for over 20 years, starting as a care assistant and working my way up through various roles before becoming Registered Manager in 2021. Caer Gwent is a really special place and it means a lot to me.
I have an open-door policy and always enjoy getting to know our residents and their families. I’m passionate about creating a caring, homely environment where everyone feels valued, supported and truly part of our extended family.
I am a Registered Nurse with an MBA in Health Care Management. I have worked at Guild Care for 2 years. As Clinical Lead I oversee the clinical team and nurses to ensure that all areas are functioning correctly in line with CQC and the NMC.
I oversee medication management and also conduct clinical assessments for new residents before they move into our home. An essential part of my role is liaising with families to keep them updated on their loved one's health and care plans.
I have worked at Caer Gwent for 7 years but have been part of the Guild Care family for over 20 years. I worked my way up from Care Assistant and Care Supervisor into my current role as Deputy Manager of resources.
My previous experience in caring for our residents has been invaluable in my current role where I manage staffing and rotas as well as oversee care plans. I also deputise for the Care Home Manager as needed.
I love the family environment at Caer Gwent and really enjoy interactions with our residents and their families. We really are one big family!
My name is Emma and I’m the Housekeeping Manager at Caer Gwent. I first joined Guild Care in 2014 and spent many years at Haviland House, where I took great pride in creating a clean, welcoming environment for our residents and their families. In September 2023, I was proud to take on the role of Housekeeping Manager here at Caer Gwent, following the retirement of my lovely predecessor.
I now oversee both housekeeping and maintenance, making sure everything is well looked after so our home feels safe, comfortable and cared for. What I enjoy most is supporting my team and helping to make Caer Gwent a place our residents truly enjoy calling home.
My name is Staci and I’m the Practice Development Facilitator at Caer Gwent. I originally qualified as a teacher in South Africa and now use my experience to support and guide our amazing team. I make sure all new team members receive the training they need to feel confident and meet the standards of their roles.
I also work closely with our whole team to support ongoing learning and development, helping everyone continue to grow in their roles and provide the very best care for our residents.
My name is Leah and I’m the Administrator at Caer Gwent. I’ve been part of the Guild Care family for 15 years, starting out in various care roles before moving into my current position.
I love helping people and really enjoy getting to know our residents and their families. Caer Gwent has such a warm, welcoming feel – it truly is like one big family, and I’m proud to be a part of it.
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