Caer Gwent

It was my uncle's decision to move to a care home in August 2022. From day one, he and the family were made to feel comfortable and very welcome. During the six-week initial period, my uncle became quite challenging but the wonderful staff remained kind and understanding. My uncle has now settled and, with the support, is overcoming the difficulties he found in the change to his life. This is all thanks to the care given and shown.

Dad was a resident for seven and a half years after suffering a catastrophic illness that left him with a severe disability. Dad received excellent care. This was challenging for the staff but they always carried on. His laundry was looked after, he had a fabulous choice of food and staff were knowledgeable about how to meet and what his particular needs were. Staff were kind, caring, empathic, supportive and welcoming.

We have been very impressed with all aspects of Guild Care. Our first contact with customer services was very positive and everyone at Caer Gwent Care Home has been great. The facilities, service and level of care are all very good. The staff are lovely and nothing is too much trouble. Mum is now in the best possible place.

Our mum arrived in June after having a stroke and bleed and we have been blown away by the quality of care and compassion she has received so far. All the staff are friendly and kind, not only to Mum but also to us as visiting relatives. I feel really relaxed going to visit as they are so welcoming. They have a good amount of regular, varied activities which is great for resident interaction which is so important while there's no pressure on residents to participate if they don't want to. The home is light and airy with lovely decor and the garden area is great especially for anyone who's missing being able to get outside into their own garden. It's reassuring for us that Mum is safe and being well looked after by all staff including the nursing team while at the same time having good interaction, banter and some fun along the way.

In my opinion, this nursing home is exceptionally well run and its carers are both friendly and attentive at all times. Nothing is too much trouble for them. Congratulations must go to the administrative staff for running such a welcoming environment.

An oasis in a busy town and a Covid blighted world. Thank you.

Caer Gwent Care Home has a wonderfully warm and friendly atmosphere and my mum feels very well-loved and happy there. Her face lights up when she sees the staff, which says it all. I have complete peace of mind. She is exceptionally well cared for, especially taking into consideration her changing needs over the last few years. Staff are attentive, extremely efficient and have taken the trouble to really get to know Mum and to know how to ensure the best quality of life for her. There is really no praise high enough for their hard work, infinite kindness and thoughtfulness. Thank you so very much to you all.

My mother has settled into Caer Gwent very well, management and staff have made Mum feel welcome. Each member of the team is friendly, helpful and focused on ensuring Mum's needs are met and any required changes (such as after a recent room move) are swiftly made. Furnishings are of a high standard, the rooms are well decorated and maintained. Mum's quality of life has greatly improved, she enjoys the varied activities, has made friends and is enjoying the well-cooked meals. We feel reassured that she’s happy, safe and well cared for.

Staff always welcoming and helpful.

From my point of view, Caer Gwent's approach seems excellent and I do not have to worry about any aspect of care or safety. This has been transformative for me also.

Excellent care from very friendly and attentive staff. Facilities, food and activities are of a very high standard. Existing medical needs are taken care of well and the staff regularly check for new health issues.

During my father's final days, he continued to be treated with immense kindness and respect. The staff continued to talk to him demonstrating how well they knew him as an individual person. My father received a high standard of nursing care and was kept very comfortable. I felt very involved in the decision-making process regarding my father's end of life care. All the staff treated me with great care and compassion as well, whilst I sat with my father.

Dad has been a resident since November 2019 having had a stroke. He has always been treated with great care and compassion. The staff have always seemed genuinely fond of him. He spent his last days on palliative treatment, and everyone couldn't have been kinder to him. We are so grateful to them all.

I can't pretend to imagine how difficult the front line experience must have been day-to-day for all the staff. None of this showed during the numerous telephone conversations with nursing and care staff, or during the frequent email exchanges with the health and well-being team.

My 90-year-old mum is so happy living there, she is so well looked after, she has a great relationship with the staff who take so good care of her. My family and l have peace of mind that she is happy and secure. The staff can't do enough for our family as they always keep us updated. We are truly blessed.

I was so pleased with the care my mum got at Caer Gwent. My mum was always saying how friendly, cheerful and kind they were and when she was on end of life care they were very sensitive and welcoming when we visited.

Clean and tasteful surroundings and food reported to be mostly excellent.

All of the staff are extremely friendly and creating a relaxed and lovely atmosphere. I particularly liked the fact that everyone including the staff was known by their christian names a feeling of complete relaxation. Thank you all.

My father received end of life care at Caer Gwent for the last 7 weeks of his life. He was looked after by all the staff from the nurses, carers and hospitality staff with the utmost dignity, care and respect. The staff were also supportive to me and my brother during a very difficult time for us. A big thank you to the team for making dad's last few weeks as best as they could be.

An outstanding care home in my opinion with very attentive, caring and dedicated staff and excellent rooms and facilities.