Caer Gwent

In the 3 1/2 years, my husband was living in Caer Gwent he was cherished and cared for with love and dignity. I could always feel the "care and love", the staff gave him all the time he was "aware" he was content and happy. I cannot express my heartful thanks and my family's for caring for him as well as I would have done.

Extremely comfortable and will be coming back each year for 2 weeks respite care instead of going on holiday.

Although my mother has only been at Caer Gwent for a short while, I cannot speak highly enough of the care, kindness and consideration the staff have shown not only to my mum but also myself. The well-being team have made this transition a lot easier, especially during this trying time of lockdown. Thank you!

Was surprised at the amount of care given to ensure I was made to feel at home. Staff were helpful with any help required and was dealt with efficiently. Shall be sad to leave, but my thanks to all.

As a family we are very happy with the are given to our mother. All the staff have a very caring, cheerful and compassionate attitude. It's also impressive that there is so little staff turnover. It's lovely to see the same friendly faces.

Caer Gwent is, on the whole, a first-rate care home which I think would be difficult to beat in terms of care for the residents, but being informed more would help. Surroundings, staff and general environment are lovely and the staff amazing. As a POA to a resident, although not related, I do feel sometimes it's hard to 'find out' about the resident in question and with the onset of Dementia the resident can't be relied upon for information.

Excellent clinical care. Friendly confident staff. Good food and well-maintained accommodation.

We have nothing but praise for the care Mum is currently receiving at Caer Gwent. The staff go to great lengths to make the residents feel at home. Communication is excellent, and any questions or requests we have made regarding Mum's care have been quickly attended to. All the staff seem to enjoy working together and there is a lovely family atmosphere. We are very happy that we have found somewhere so special to care for Mum.

I stayed for one month's respite care. All the care staff were excellent. The food, however, was extremely poor.

Beautiful interior looks like a 4 or 5* hotel, staff have always been helpful and responsive, the activities are fun and engaging. I'd love to live there and I'm only 40! I think sometimes some communication gets 'lost in translation' on account of my grandmother being hard of hearing e.g. what is said doesn't always get heard/understood by her and when she responds to something she thought she heard it doesn't necessarily correlate accurately to what was actually being said/asked.

The ability for the family to demonstrate the growing needs of my father, to be eligible for consideration of continuing care allowances, has been limited by the type of record keeping. Tick box reporting, whilst more efficient and quicker for staff to complete, severely hamper evidential support to claims.

Staff pleasant and courteous. Any queries followed up straight away with every attempt to resolve. Kept informed of any health issues. Took a while for mum to settle but staff have been supportive, patient and understanding. Something going on everyday morning and afternoon. Food to a very high standard. Mum makes use of hairdressers every week and some of the activities. Option to put name down for bus trip.

Care standards are very good and the menus are comprehensive with plenty of choices.

My Mum has been in Caer Gwent for almost two years. She has received excellent care and despite being very frail has good supportive relationships with all the staff. If any medical issues arise I am immediately contacted by the duty nurse and I have excellent communication with the senior managers and reception staff. The refurbishment of Caer Gwent has made it a delightful environment to visit.

I find all the staff compassionate and caring in the care of my mother. Although none of the family wished my mother to be in a care home it became necessary and I have peace of mind knowing she is safe and well looked after.

I am very happy with the service provided in looking after my father, his health, cleanliness, regular meal times, his room is clean and tidy. Much appreciated.

Generally, good standard of care sometimes slow response when ringing for assistance. Clean towels not always supplied until requested meal portions too large despite repeated requests for a small helping. This is very off-putting for someone with a small appetite!

I am home again now and visit my wife every day. Thank you everyone.

We're delighted with overall care Mum receives and would not hesitate in recommending the home to anyone looking for residential or nursing care in Worthing.

Superb. Very friendly, spotlessly clean, good food, good carers. Entertainment very good.