Caer Gwent

Downview Road, Worthing BN11 4TA
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9.9 72 Reviews
  • Caer Gwent, Worthing
Caer Gwent provides residential and nursing care in a calm and welcoming setting, offering a forever home where people feel safe, supported and surrounded by kindness.

Many members of the care and management teams have been at Caer Gwent for more than twenty years, giving residents the comfort of familiar faces and consistent, thoughtful support. Higher-than-average staffing levels mean the team has more time to notice the small details that make each day feel settled and personal.

The home offers fully inclusive 24-hour nursing care, with registered nurses available day and night to provide clinical support whenever it is needed. Families often speak about the peace of mind this brings, knowing their loved one is cared for by an experienced team that understands their needs.

With a warm atmosphere, attentive staff and a commitment to person-centred care, Caer Gwent is a place where residents can feel at home and families can feel reassured.
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Care Provided by Caer Gwent

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 61 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Caer Gwent to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up

Contact Caer Gwent to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Clare Feest (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (61)
  • Single Rooms with Ensuite Wet Room (61)

Parking

  • Own car park

Caer Gwent Reviews (72)

9.9

Caer Gwent has a Review Score of 9.9 (9.948) out of 10, based on 21 reviews in the last 2 years.
Over all time Caer Gwent has 72 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Caer Gwent
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Total of 72, showing 21-40
Review from Ron W (Son of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been at Caer Gwent for around 2 years and although in good health she needs the extra care and attention you require when you reach the age of 97.
I can relax knowing the caring staff will provide everything that is needed from day to day, particularly gardening, and the recent addition
of facilities for residents to play and look after plants was most welcome. The garden itself is a nice place to be especially with the new patio furniture.
Outside activities such as the recent visit to a nature reserve were well organised and fun.
Importantly the ability to get medical attention quickly (in-house or local surgery) is a real bonus, especially with the current state of the NHS.
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Review from J A (Daughter of Resident) published on 1 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment of our first enquiry, the Caer Gwent team have been consistently outstanding in the level of professional care, support and facilities provided. This, coupled with the genuine family atmosphere, has far exceeded our hopes and expectations in what could be provided for my elderly, frail
mother who has great mental capacity but a failing body. It truly is a 'home from home' with nothing being overlooked by the cheerful, compassionate, friendly staff who are never rushed or seemingly overstretched. My mother has settled so well and I have nothing but admiration for the way the home is run and it's positive impact on the lives of the residents and their families.
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Review from Jill A (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the minute you walk into Caer Gwent you feel a sense of warmth and friendship. Every member of staff is kind, caring and compassionate and shows total dedication to their work. Nothing is too much trouble. I cannot thank them enough for the care my mum has received. It is just like one big, happy
family.
Reply from Clare Feest, Home Manager at Caer GwentThank you so much for your kind review. We are so pleased to hear that your mum is enjoying living at Caer Gwent. We always strive to provide expert support and care in a welcoming and loving environment for all our residents, so it is great to hear that your mum is happy in our care. I will ensure that your positive feedback is shared with our team. Thank you once again for your feedback which is invaluable to us.
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Review from Simon H (Son of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is 88 years old. She has always been fiercely independent. In October last year, she had a fall at home and ended up in hospital for six weeks. We searched for a care home and were very impressed with our initial show round with the care manager at Caer Gwent Care Home.
My mother moved in
December. Since then, my mother has really settled down and is enjoying her life at the care home. The staff have really worked hard to help her. My mother is treated with the utmost dignity and the staff really show that they care. I couldn't be happier knowing that my mum is happy and very well looked after. Thank you.
Reply from Natalie Peters, Head of Marketing and Communications at Caer GwentThank you so much for your kind review. We are so pleased to hear that your mum has settled with us and is enjoying life at Caer Gwent. We always strive to provide expert support and care in a welcoming and loving environment for all our residents, so it is great to hear that your mum is happy in our care. I will ensure that your positive feedback is shared with our team. Thank you for your kind review.
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Review from A B (Daughter of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I now have peace of mind that since my mother has been at Caer Gwent Care Home she is receiving the utmost professional care from staff and management as a whole. If needed, the nursing staff are there 24/7 and any health concerns are dealt with quickly and with a caring attitude. The management is
always ready to listen and is aware of my mother's needs which can be complex. My mother says she is very happy at Caer Gwent which speaks volumes.
Reply from Clare Feest, Home Manager at Caer GwentThank you for choosing Guild Care. We are delighted that your mother is enjoying living at Caer Gwent and that you are pleased with the service provided and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.
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Review from J G (Son of Resident) published on 5 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the time my dad has been with Cear Gwent they have been outstanding with their care and understanding of him. They have also supported me to navigate the transition from being my dad's carer to being a son again. They are a family and make you part of that family. Their warmth, professionalism and
their willingness to go above and beyond is exceptional.
Senior leadership are incredibly approachable. You are listened to and their guidance and clarity reassures me that my dad is in safe hands. The staff across all parts of the home do the most incredible job. I have nothing but respect and admiration for what they do. Quite incredible. My dad is at end of life and can be challenging, yet they are calm and deal with every situation with respect, a smile and a can-do attitude.
Caer Gwent is a beautiful home. From the cleanliness to the quality of the meals.
I know my dad is being cared for and is safe. Thank you all.
Reply from Clare Feest, Home Manager at Caer GwentThank you for choosing Caer Gwent. We are delighted that you are pleased with the service provided and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.
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Review from Jeannie M (Daughter of Resident) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Caer Gwent for some time - the care she receives from the wonderful team is above and beyond. They have infinite patience and capacity for empathy. There is always a warm welcome from all staff for visiting family and the surroundings are beautifully decorated, calm and
peaceful, an oasis in a busy world. My mum has been loved and cherished and receives the most amazing care and kindness every day, always taking into account her changing needs so thoughtfully. For any relatives with loved ones needing a well-managed, real 'home from home' I can wholeheartedly recommend Caer Gwent.
Reply from Clare Feest, Home Manager at Caer GwentThank you for your review. We are very pleased that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.
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Review from L F (Daughter of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went into the home for respite but ended up staying. She has a lovely room, which we are slowly making hers with photos, plants and nick-nacks from home. She has settled really well and all the staff are really lovely to her and us. For an independent lady who never wanted to leave home, she now
refers to Caer Gwent as her home.
Reply from Clare Feest, Home Manager at Caer GwentThank you for choosing Caer Gwent. We are delighted that your mum feels at home and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.
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Review from Adrian R (Son of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Caer Gwent Care Home for over seven months now and she is receiving genuine and compassionate care. She has not been too well for the majority of her stay but throughout the staff have been so patient and caring. They really go the extra mile and nothing is too much trouble.
They have adapted well to her changing needs and are extremely attentive and considerate. Mum is clearly very happy in the home and loves the warm and friendly atmosphere. She particularly enjoys the many activities and is very fond of several members of the staff. Everyone seems to know her name and she just seems like one of the family. It's a pleasure to visit her and see how well she is being cared for. Thank you!
Reply from Clare Feest, Home Manager at Caer GwentThank you for choosing Caer Gwent. We are delighted that your mum feels at home and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.
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Review from M B (Daughter of Resident) published on 2 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has settled so quickly and so well at Caer Gwent Care Home with the excellent care provided, the staff have been brilliant. He is very much enjoying the meals, finding them very good, for example, he recently opted to have an omelette which was one of the best he had ever had. In addition, he
has made friends. The facilities are excellent. My dad has lost none of his independence and has gained so much from being there and from the amazing activities.
Reply from Clare Feest, Home Manager at Caer GwentThank you for your review. We are very pleased that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.
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Review from J M (Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received excellent care, caring staff, excellent food, good atmosphere and lots of laughter.
Reply from Clare Feest, Home Manager at Caer GwentThank you for your review. We are very pleased that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.
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Review from A C (Daughter of Resident) published on 30 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has received excellent care and attention since moving to Caer Gwent at the beginning of September. They really welcomed her into their family. The staff are amazing and go out of their way to assist Mum with her every need. The food is varied, appetizing and well-balanced and the staff always ensure
Mum has had plenty to eat. There are daily activities which are very well coordinated and Mum enjoys taking part regularly. I feel completely at ease now when I leave Mum after a visit, knowing that she is in good hands. Many thanks to the manager and all the staff for really looking after my mum.
Reply from Clare Feest, Home Manager at Caer GwentMany thanks for taking the time to provide us with your feedback which really is invaluable to us.
It is an absolute pleasure having your mum as part of the Caer Gwent family and we are really pleased that the support is having the desired effect. We will ensure that you feedback is relayed to the team.
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Review from Linda W (Niece of Resident) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was my uncle's decision to move to a care home in August 2022. From day one, he and the family were made to feel comfortable and very welcome. During the six-week initial period, my uncle became quite challenging but the wonderful staff remained kind and understanding. My uncle has now settled and,
with the support, is overcoming the difficulties he found in the change to his life. This is all thanks to the care given and shown.
Reply from Clare Feest, Home Manager at Caer GwentThank you for your review. We are very pleased that your uncle and your family are seeing a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.
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Review from H I (Daughter of Resident) published on 10 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was a resident for seven and a half years after suffering a catastrophic illness that left him with a severe disability. Dad received excellent care. This was challenging for the staff but they always carried on. His laundry was looked after, he had a fabulous choice of food and staff were knowledgeable
about how to meet and what his particular needs were. Staff were kind, caring, empathic, supportive and welcoming.
Reply from Clare Feest, Home Manager at Caer GwentThank you for your review. We are very pleased that the service had a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.
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Review from L C (Daughter of Resident) published on 23 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very impressed with all aspects of Guild Care. Our first contact with customer services was very positive and everyone at Caer Gwent Care Home has been great. The facilities, service and level of care are all very good. The staff are lovely and nothing is too much trouble. Mum is now in
the best possible place.
Reply from Clare Feest, Home Manager at Caer GwentThank you for your review. We are very pleased that you have seen a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.
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Review from V A (Daughter of Resident) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum arrived in June after having a stroke and bleed and we have been blown away by the quality of care and compassion she has received so far. All the staff are friendly and kind, not only to Mum but also to us as visiting relatives. I feel really relaxed going to visit as they are so welcoming.
They have a good amount of regular, varied activities which is great for resident interaction which is so important while there's no pressure on residents to participate if they don't want to. The home is light and airy with lovely decor and the garden area is great especially for anyone who's missing being able to get outside into their own garden. It's reassuring for us that Mum is safe and being well looked after by all staff including the nursing team while at the same time having good interaction, banter and some fun along the way.
Reply from Clare Feest, Home Manager at Caer GwentThank you for your kind review.
We are delighted that your mum is enjoying living at Caer Gwent and that the service is providing benefits to both your mum and your family.
Your feedback is invaluable and I will ensure that it is shared with the team.
Thanks again for taking the time to provide feedback, it is very much appreciated.
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Review from Stewart S (Husband of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my opinion, this nursing home is exceptionally well run and its carers are both friendly and attentive at all times. Nothing is too much trouble for them. Congratulations must go to the administrative staff for running such a welcoming environment.
Reply from Clare Feest, Care Home Manager at Caer GwentHi there. Thanks for taking the time to write this review. You’re right, nothing is too much trouble for us! We pride ourselves on doing everything that we can to make sure our residents are safe, comfortable, and treated with the respect they deserve. I will share this review with our administrative staff. We look forward to seeing you again when you next visit.
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Review from Keith G (Resident) published on 6 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received excellent service since I came to Caer Gwent Care Home in late 2018.
It is a green island of care and friendliness.
An oasis in a busy town and a Covid blighted world. Thank you.
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Review from Jeannie M (Daughter of Resident) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caer Gwent Care Home has a wonderfully warm and friendly atmosphere and my mum feels very well-loved and happy there. Her face lights up when she sees the staff, which says it all. I have complete peace of mind. She is exceptionally well cared for, especially taking into consideration her changing needs
over the last few years. Staff are attentive, extremely efficient and have taken the trouble to really get to know Mum and to know how to ensure the best quality of life for her. There is really no praise high enough for their hard work, infinite kindness and thoughtfulness. Thank you so very much to you all.
Reply from Clare Feest, Care Home Manager at Caer GwentHello. Thank you so much for this very kind review. Our staff love spending time with your mum and it’s great to hear that she feels the same way! We take huge pride in our attentive and caring carers and your peace of mind is so important to us all. Thanks again for these wonderful words. I will make sure to show all of our staff!
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Review from S B (Daughter of Resident) published on 24 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has settled into Caer Gwent very well, management and staff have made Mum feel welcome. Each member of the team is friendly, helpful and focused on ensuring Mum's needs are met and any required changes (such as after a recent room move) are swiftly made. Furnishings are of a high standard,
the rooms are well decorated and maintained. Mum's quality of life has greatly improved, she enjoys the varied activities, has made friends and is enjoying the well-cooked meals. We feel reassured that she’s happy, safe and well cared for.
Reply from Clare Feest, Care Home Manager at Caer GwentHi. Thanks for this lovely review! At Caer Gwent we want every resident to feel like they’re at home and that’s why the quality of our food and furnishings is so important to us. It’s great to see that you’ve noticed this too. We’ll make sure to share your kind words with all our staff.
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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Caer Gwent is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.948 for Caer Gwent is calculated as follows: ( (239 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 250 Ratings = 4.948
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Caer Gwent is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jun 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (6)

Clare

Clare Feest

Job Title: Registered Care Home Manager Joined: 2003

My name is Clare and I am the Registered Manager at Caer Gwent. I've been part of the Caer Gwent team for over 20 years, starting as a care assistant and working my way up through various roles before becoming Registered Manager in 2021. Caer Gwent is a really special place and it means a lot to me.


I have an open-door policy and always enjoy getting to know our residents and their families. I’m passionate about creating a caring, homely environment where everyone feels valued, supported and truly part of our extended family.

Eleni

Eleni Damaskinidou

Job Title: Deputy Manager - Clinical Lead Joined: 2021

I am a Registered Nurse with an MBA in Health Care Management. I have worked at Guild Care for 2 years. As Clinical Lead I oversee the clinical team and nurses to ensure that all areas are functioning correctly in line with CQC and the NMC.


I oversee medication management and also conduct clinical assessments for new residents before they move into our home. An essential part of my role is liaising with families to keep them updated on their loved one's health and care plans.

Terri

Terri Needham

Job Title: Deputy Manager - Resources Joined: 2002

I have worked at Caer Gwent for 7 years but have been part of the Guild Care family for over 20 years. I worked my way up from Care Assistant and Care Supervisor into my current role as Deputy Manager of resources.


My previous experience in caring for our residents has been invaluable in my current role where I manage staffing and rotas as well as oversee care plans. I also deputise for the Care Home Manager as needed.


I love the family environment at Caer Gwent and really enjoy interactions with our residents and their families. We really are one big family!

Emma

Emma Walsh

Job Title: Housekeeping Manager Joined: 2014

My name is Emma and I’m the Housekeeping Manager at Caer Gwent. I first joined Guild Care in 2014 and spent many years at Haviland House, where I took great pride in creating a clean, welcoming environment for our residents and their families. In September 2023, I was proud to take on the role of Housekeeping Manager here at Caer Gwent, following the retirement of my lovely predecessor.


I now oversee both housekeeping and maintenance, making sure everything is well looked after so our home feels safe, comfortable and cared for. What I enjoy most is supporting my team and helping to make Caer Gwent a place our residents truly enjoy calling home.

Staci

Staci Stray

Job Title: Practice Development Facilitator

My name is Staci and I’m the Practice Development Facilitator at Caer Gwent. I originally qualified as a teacher in South Africa and now use my experience to support and guide our amazing team. I make sure all new team members receive the training they need to feel confident and meet the standards of their roles.


I also work closely with our whole team to support ongoing learning and development, helping everyone continue to grow in their roles and provide the very best care for our residents.

Leah

Leah Meaton

Job Title: Administrator

My name is Leah and I’m the Administrator at Caer Gwent. I’ve been part of the Guild Care family for 15 years, starting out in various care roles before moving into my current position.


I love helping people and really enjoy getting to know our residents and their families. Caer Gwent has such a warm, welcoming feel – it truly is like one big family, and I’m proud to be a part of it.

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