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Care Homes Owned by Guild Care in West Sussex

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Guild Care in West Sussex

Only the locations & reviews in West Sussex for Guild Care are showing below.

View the details of all 3 locations (with 224 reviews) owned by Guild Care

Guild Care Locations in West Sussex (3)

 - Browse 3 Care Homes owned by Guild Care in West Sussex
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Caer Gwent
Downview Road, Worthing BN11 4TA 
9.9 76 reviews
Caer Gwent, Worthing, West Sussex
"For eighteen years I have been very grateful to be here in Caer Gwent. At first it was with my husband until his death. Since then my…"   Read all 76 reviews
  • 61 Rooms
Location Type Care Home

Caer Gwent provides residential and nursing care in a calm, welcoming setting in Worthing, offering a home where people feel safe, supported and genuinely cared for. The home is known for its ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Linfield House
18/22 Wykeham Road, Worthing BN11 4JD 
9.7 65 reviews
Linfield House, Worthing, West Sussex
"It takes a while to trust to another in the care of a mother, but mum had decided that she was ready to accept residential care when she…"   Read all 65 reviews
  • 54 Rooms
Location Type Care Home

Linfield House offers residential and 24 hour nursing care in a warm and welcoming setting near Victoria Park in Worthing. Opened in 2006, the home is celebrating 20 years of supporting local people ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Haviland House
20a Robin Road, Goring-by-Sea, Worthing BN12 6FE 
9.7 83 reviews
Haviland House, Worthing, West Sussex
"Very caring staff. Dad is very comfortable here. The facilities are excellent as well as the food, and Dad had a lovely afternoon in the…"   Read all 83 reviews
  • 67 Rooms
Location Type Care Home

Haviland House is a dementia care home in Goring by Sea that provides a warm and calming environment for people at every stage of their dementia journey. Families often speak about the comfort of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Guild Care Reviews in West Sussex (224)

9.8

Guild Care has a Group Review Score of 9.8 (9.803) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Guild Care must have a Review Score.

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Review of

Haviland House

from Anthony G (Son-in-law of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff, fantastic facilities. Dad seems to be settled very well after only his first couple of weeks. New experience for dad and his family. But the management and staff have guided us with professionalism, empathy and dignity. Thank you.
Reply from Avallon McCormack, Care Home Manager at Haviland HouseThank you very much for taking the time to share your experience.
We are delighted to hear that your dad has settled in so well in his first few weeks with us. We understand that moving into a care home is a significant step for both residents and their families, so it is especially meaningful to know you felt supported throughout the process.
Your kind words about the care, professionalism and empathy shown by the team are greatly appreciated and will be shared with everyone at Haviland House.
Thank you again for your thoughtful feedback.
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Review of

Haviland House

from David C (Husband of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very satisfied with the love and care our wife and mother is receiving. The facilities are excellent, and the individual care needs are monitored and managed in a very professional way. Our family is very pleased with the care that our wife and mother is receiving.
Reply from Avallon McCormack, Care Home Manager at Haviland HouseThank you very much for taking the time to share your feedback.
We are so pleased to hear that you are satisfied with the care your loved one is receiving. It is important to us that each resident's individual needs are carefully monitored and supported and it is lovely to know this has been your experience.
Your kind comments about the team, the facilities and the professionalism of the care provided are truly appreciated and will be shared with everyone at Haviland House.
Thank you again for your support and trust in our team.
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Review of

Haviland House

from B G (Daughter of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff. Dad is very comfortable here. The facilities are excellent as well as the food, and Dad had a lovely afternoon in the garden joining in a singalong and ice cream from the kiosk.
The management and staff have helped us every step of the way.
Thanks everyone.
Reply from Avallon McCormack, Care Home Manager at Haviland HouseThank you very much for taking the time to share your feedback.
We are delighted to hear that your dad is comfortable and enjoying his time at Haviland House. It's wonderful to know that you are pleased with the facilities, food and the activities on offer, especially the time spent in the garden.
Your kind comments about the support you've received from both the management and care team mean a great deal to us. We are pleased to have been able to support you and your family through this journey.
Thank you again for your thoughtful words, which will be shared with the whole team.
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Review of

Caer Gwent

from Anthea R (Resident) assisted by family/friend published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For eighteen years I have been very grateful to be here in Caer Gwent. At first it was with my husband until his death. Since then my experience has continued to be excellent and I am very grateful to be here. I have appreciated easy access for my friends to visit. On the whole the staff are caring,
kind and understanding - especially the manager.
Reply from Clare Feest, Care Home Manager at Caer GwentThank you for taking the time to share your experience with us.
We are truly honoured that you have chosen Caer Gwent as your home for so many years and we are delighted to hear that your experience has remained so positive. It is especially meaningful to know that we were able to support you and your husband and that you continue to feel happy and settled here.
Your kind comments about the team and the care you receive are very much appreciated and will be shared with everyone.
We are committed to creating a warm, welcoming environment where residents feel comfortable and supported and where friends and family can visit with ease.
Thank you again for your thoughtful feedback and for being such an important part of our community.
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Review of

Haviland House

from Nikki D (Daughter of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the 1st day he arrived Dad was met with kindness & compassion from everyone. The care he has received in the past 4 weeks has been outstanding, coming to visit him is always a pleasure especially seeing him so happy.
Reply from Avallon McCormack, Care Home Manager at Haviland HouseThank you very much for taking the time to share your lovely feedback.
We are delighted to hear that your dad was welcomed with such kindness and compassion from his first day with us. It is wonderful to know that the care he has received over the past few weeks has made such a positive difference, and that you enjoy visiting and seeing him happy and settled.
Your kind words mean a great deal to the whole team, and we will be sure to share them with everyone at Haviland House. Thank you again for your support.
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Review of

Haviland House

from Brian B (Partner of Resident) published on 14 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From entering the reception, warm greetings and a sincere welcome from cleaners who do an excellent job in keeping it all clean and safe, and they acknowledge/interact with residents. Carers are exceptional in the way they care for all the residents, sometimes under extreme pressure. They are all very
very caring. Management, from what I have seen are all in the residents' interest. Activities I feel need to be catered for individuals who do not like loud music or lots of other residents in one place. I repeat again, all carers excellent in empathy/and know each individual's needs.
Reply from Avallon McCormack, Care Home Manager at Haviland HouseThank you very much for taking the time to share your feedback. We are delighted to hear that you feel so warmly welcomed when visiting and that our housekeeping team and carers have made such a positive impression. Your kind words about the care, empathy and dedication of our team, especially during busy times, mean a great deal to us.
We also appreciate your feedback regarding activities and will take this into consideration as we continue to develop a programme that meets a wide range of preferences and needs.
Thank you again for your thoughtful comments, which will be shared with the whole team.
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Review of

Caer Gwent

from L F (Daughter of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now been in Caer Gwent for just over 3 years, she has a lovely quality of life, is able to join in to all the activities as and when she would like to or she can go to one of the quiet areas to read or entertain her visitors. They have a full list of activities from arts and crafts to potting
up hanging baskets, along with regular people coming in to sing or play musical instruments.
Mum has a choice for her meals and if she fancies something different the chef always tries to accommodate her. She has made some lovely like minded friends and is very happy, which in turn makes us happy.
Thank you to the hard working team at Caer Gwent for all that they do to make our mum, and the other residents, so comfortable.
Reply from Clare Feest, Care Home Manager at Caer GwentThank you very much for taking the time to share such a thoughtful review. We are delighted to hear that your mum has enjoyed a positive quality of life at Caer Gwent and feels happy and well supported.
It is wonderful to know that she is able to enjoy a wide range of activities, as well as quieter spaces when she prefers, and that she has built meaningful friendships. We are also pleased that her individual preferences are supported, including flexibility around meals.
Your kind words about the team's dedication and care mean a great deal, and will be shared with everyone. Thank you again for your trust and support
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Review of

Haviland House

from Isabella C (Granddaughter of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming environment, nice and clean, good facilities, staff are very lovely. Very happy with Haviland House.
Reply from Avallon McCormack, Care Home Manager at Haviland HouseThank you very much for your kind review. We are delighted to hear that you found Haviland House to be welcoming, clean and well equipped, and that our team made such a positive impression on you.
Your feedback means a great deal to us, as we strive to create a warm and supportive environment for both residents and their families. We will be sure to share your lovely comments with the team.
Thank you again for taking the time to share your experience
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Review of

Haviland House

from Sian F (Daughter-in-law of Resident) published on 23 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother in law has received excellent care since her admission last summer.
The staff are all friendly and approachable. She has developed a special relationship with Hannah who delivers excellent care often washing her hair and painting her nails. She really does go above and beyond.
We have been
able to bring several items of furniture from her home which helped her settle into her room.
Her weight is monitored regularly and her diet is supplemented when necessary.
She allowed to exercise freedom of choice as to whether she joins in with the scheduled activities or sit quietly watching tv which she prefers.
Reply from Avallon McCormack, Registered Manager at Haviland HouseThank you very much for your kind feedback. We are delighted to hear that your mother-in-law has received excellent care and settled well since joining Haviland House.
It is especially lovely to hear about the positive relationship she has developed with Hannah. Providing personal care with dignity, kindness and attention to detail is something we value greatly, and your comments will be shared with her and the wider team.
We are also pleased that bringing items from home helped her settle and that her health, nutrition and individual choices continue to be supported and respected.
Thank you again for your trust and for taking the time to share your experience.
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Review of

Haviland House

from S L (Daughter of Resident) published on 23 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been so impressed with the care at Haviland House. There are always activities happening when I have visited, and I have joined in with singing and drumming recently! All the facilities are excellent, and it is reassuring to know that my mum is safe and so well cared for. Thank you to all the
wonderful staff.
Reply from Avallon McCormack, Registered Manager at Haviland HouseThank you so much for your lovely review. We are very pleased to hear how reassured you feel knowing your mum is safe and well cared for at Haviland House.
It's wonderful to know that the activities have made such a positive impression and that you have been able to join in with singing and drumming during your visits. Creating an inclusive environment where families feel welcome and involved is very important to us.
Your kind words about the facilities and our staff will be shared with the team, who will really appreciate your feedback. Thank you again for taking the time to share your experience.
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Review of

Haviland House

from Mike B (Son of Resident) published on 23 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for two years and from day one we, as a family, have been very impressed with the care that she receives each day. She fitted in well with other residents, which was not only down to her own demeanour at the time, but also how staff carefully and thoughtfully settled her into
her new home. There are always a wide range of activities on offer which Mum continues to enjoy.
As the inevitable decline that dementia brings start to affect Mum I have witnessed how staff encourage in different ways, using their empathy and skills to ensure Mum continues to enjoy her surroundings with the dignity that she deserves.
The care and attention to everyone's needs is outstanding and over the last two years we feel that we have become part of the Haviland House 'family'. Dementia is a journey that impacts the entire family and on many occasions, we have appreciated their personal guidance and pastoral care towards us. You are always greeted with a smile by all members of staff
Reply from Avallon McCormack, Registered Manager at Haviland HouseThank you very much for taking the time to share such a thoughtful review. We are delighted to hear how positive your family's experience has been and that your mum settled so well at Haviland House.
Your comments about the empathy, skill and dignity shown by the team as your mum's dementia has progressed mean a great deal to us. Supporting residents to continue enjoying their surroundings with respect and compassion is central to everything we do.
We are also touched by your words about feeling part of the Haviland House family. We understand how dementia affects the whole family and are pleased that our guidance and pastoral support have been helpful to you.
Thank you again for your trust and kind feedback, which will be shared with the whole team.
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Review of

Caer Gwent

from May J (Resident) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the time I first arrived here I found the staff so kind and helpful and have been here six weeks and my views have not changed. People who come to visit are also very impressed. I honestly do not think I would find anything better from management to reception.
Reply from Clare Feest, Care Home Manager at Caer GwentThank you very much for taking the time to share your experience with us.
We are so pleased to hear that from the moment you arrived you felt welcomed and supported and that your positive impression of the home has continued throughout your stay. Your comments about the kindness and helpfulness of our team, from management through to reception, are genuinely appreciated.
It is also lovely to hear that visitors are impressed when they come to see you. Creating a warm, caring and well-run environment is extremely important to us and feedback like yours helps reinforce the value of the work our team does every day.
Thank you again for your kind words and for sharing your experience. Your feedback will be shared with the team and is very much appreciated.
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Review of

Haviland House

from Mark R (Son of Resident) published on 15 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first arrived at Haviland House, I was very impressed and very pleased at the choice I had made for my mother. Upon first arrival, I was very impressed with the cleanliness and great condition of the building. The facilities are lovely, as are the rooms and gardens. I was also impressed with
the professionalism and kindness shown by the staff.
Well done all.
Reply from Avallon McCormack, Registered Manager at Haviland HouseThank you very much for taking the time to share your positive experience. We are delighted to hear that your first impressions of Haviland House reflected the standard of care and environment we strive to provide. Our team takes great pride in maintaining a clean, welcoming setting, and it is wonderful to know that the facilities, rooms, and gardens met your expectations.

We are especially pleased that our staff's professionalism and kindness stood out during your visit. Your feedback means a great deal to the whole team.

Thank you again for your kind words and for choosing Haviland House for your mother.
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Review of

Caer Gwent

from B B (Granddaughter of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are extremely professional and friendly and treat residents with genuine care, treating them as if they are their own family!!
I can imagine this can be extremely challenging at times, especially with some lonely or distressed service users, particularly if neurodivergence comes into
play as people age! Absolute Earth Angels!!!
The food is reported as extremely good and heads above other places from experience...like hotel meals everyday!! (From a somewhat fussy eater!) Gran especially likes the personal service from the chef who takes time to speak to diners himself, or so im told!
From a very grateful granddaughter.....thankyou.. on behalf of myself and my family, and Gran!! Xxx
Reply from Kevin Burke, Director of Care Homes and Dementia Services at Caer GwentThank you so much for sharing such a heartfelt and uplifting review. We are delighted to hear how well your Gran is supported by the team at Caer Gwent and your kind words mean a great deal to everyone here.
It is wonderful that you recognise the compassion, professionalism and genuine care shown by our staff, especially during moments that can be challenging or emotional for residents. Your description of them as "Earth Angels" is incredibly touching and we will be sure to share your feedback with the whole team. It will mean a great deal to them.
We are also very pleased to hear how much your Gran enjoys the food and the personal attention from our chef. Mealtimes are an important part of daily life and knowing that they bring comfort and enjoyment is very encouraging for the kitchen team.
Thank you again, on behalf of your family, for taking the time to share such thoughtful feedback. Your appreciation is valued by everyone at Caer Gwent.
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Review of

Caer Gwent

from Simon S (Son of Resident) published on 12 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother continues to enjoy excellent care from the staff of this wonderful home. Both my brother and I, live overseas and it gives us great peace of mind that our dearest mother is looked after so well by all the members of staff that work at Care Gwent. On a recent visit with my mum, she advised
that all of the people who worked at the home were kind, helpful and responsive to her needs. What more could we ask for? We receive regular updates on her care from Eleni and her team and offers of Facetime with mum as an extra level of contact. Mum likes her room and particularly enjoys the many musical recitals provided by the home. I have pleasure in recommending this home to anyone who would want their kin to enjoy their final times in such a wonderfully presented and staffed home.
Reply from Kevin Burke, Director of Care Homes and Dementia Services at Caer GwentThank you very much for taking the time to share such a thoughtful and heartfelt review. We are so pleased to hear that your mother continues to enjoy excellent care at Caer Gwent. It means a great deal to us to know that you and your brother feel reassured, especially living overseas, and that our team has been able to provide you with peace of mind.
It is wonderful to hear your mother's kind words about the staff being helpful, responsive and caring. We will be sure to share your feedback with the whole team, including Eleni and her colleagues, who work hard to keep families informed and connected. We are also delighted that your mother enjoys her room and the musical recitals, which are a much-loved part of life here.
Thank you again for your recommendation and for trusting us with your mother's care. Your feedback is truly appreciated by everyone at Caer Gwent.
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Review of

Linfield House

from Christine D (Daughter of Resident) published on 11 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
It takes a while to trust to another in the care of a mother, but mum had decided that she was ready to accept residential care when she moved to Lindfield.
Two years in with her dementia slowly progressing, she has accepted the care offered in a way we couldn't have previously thought would be possible.
Mum loves her new home, except when she doesn't, and then her relationship with the staff is secure enough to allow her to continue to accept and receive the care offered.
The standard of care provided by the home is high and mum enjoys good relationships with all of her care team. Generally the continuity of care, which is important to mum is good, and staff are able to make her feel special.
The home takes pride in the plethora of daily activities which mum gets a lot of enjoyment from.
In addition mum has special dietary needs which the home works hard to accommodate.
Mum's decision to move to Lindfield was a wise one.
Reply from Rebecca Sinclair, Head of Marketing at Linfield HouseThank you very much for taking the time to share your experience. We are pleased to hear that your mum has settled well at Linfield House and that she feels secure and supported by the team.
It is reassuring to know that the continuity of care and the positive relationships she has formed with staff have helped her feel valued and comfortable in her home. We are also delighted that she enjoys the activities and that her specific dietary needs are being well supported.
Your feedback means a great deal to the whole team and will be shared with them. Thank you again for your kind words and for trusting us with your mum's care.
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Review of

Caer Gwent

from Jean L (Respite Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring, kind and polite. Nothing is too much trouble. It is very clean, comfortable and outstanding value for money.
Reply from Kevin Burke, Director of Care Homes and Dementia Services at Caer GwentThank you very much for taking the time to share such positive feedback about your experience. We are delighted to hear that you found the home to be caring, welcoming and comfortable.
It means a great deal to know that the team's kindness and approach made a difference during your stay and that you felt well supported throughout. Your comments will be shared with the staff and are truly appreciated. Thank you again for your review.
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Review of

Haviland House

from Sally K (Daughter of Resident) published on 6 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum has been at Haviland House for over 6 years. In this time the home has got better and better and is now of a really high standard. Mum is very well cared for and both the staff and management team are lovely. The only downside to this Home is the huge cost which goes up at an alarming rate each
year.
Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland HouseThank you very much for taking the time to share your feedback. We are delighted to hear that your mum has continued to feel well cared for during her time at Haviland House and that you have seen the home go from strength to strength over the years. Your comments about the team and the standard of care mean a great deal and will be shared with everyone.

We understand that the cost of dedicated dementia care is an important consideration for families. We regularly review our fees to ensure they reflect the level of staffing, training and support required to provide safe and personalised care. We appreciate you raising this and are pleased that the overall experience has remained so positive.

Thank you again for your review and for your ongoing trust in us.
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Review of

Linfield House

from J W (Sister of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home staff have been very informative ( keeping me up to date with my brothers well-being )
They contact me when or if any information is needed , so I always know how my brother is doing, or if he needs anything.
The admin and nursing staff I have found easy to talk to.
Reply from Kevin Burke, Director of Care Homes and Dementia Services at Linfield HouseThank you very much for taking the time to share your feedback. We are so pleased to hear that you feel well-informed about your brother's wellbeing and that our team keep you updated whenever needed. Good communication with families is incredibly important to us, so it is wonderful to know this has given you reassurance and confidence in the care he receives.
We are also delighted that you have found both our admin and nursing staff approachable and easy to talk to. Your kind words will be shared with the whole team, who I know will truly appreciate your feedback.
Thank you again for your support and for taking the time to leave this review.
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Review of

Linfield House

from C D (Daughter of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is a really good contact from the care home should anything happen i.e. an outbreak of COVID or something similar for family members not to visit.
The care of my mother is really good. I can telephone to the nurses if I have any concerns about my mother's health and someone always gets back to
me should they be busy.
There always is a presence of a few carers around to talk to should that be needed. For meals the residents have a choice to go down to the dining room or eat in the lounge.
It is warm and the residents are well cared for.
The bedrooms/en suite are kept clean.
The ambience is clean and smells fresh.
Reply from Kevin Burke, Director of Care Homes and Dementia Services at Linfield HouseThank you for sharing your experience. We are very pleased to hear that you feel well informed and supported, especially during times when visiting may need to change for safety reasons.
It is wonderful to know that your mother receives good care and that our nursing and care teams are responsive whenever you have concerns. We are glad you find the home warm, welcoming and clean, and that your mother can choose where she prefers to enjoy her meals.
Your comments about the helpful presence of our carers and the fresh, comfortable environment mean a great deal. Thank you again for your thoughtful feedback and for your trust in our team.
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Awards / Recognitions (2)

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