
What a beautiful place unsung heroes work here with love and respect.David A(Son of Resident/Service User)



What a beautiful place unsung heroes work here with love and respect.David A(Son of Resident/Service User)



Haviland House is a dementia care home in Goring by Sea that provides a warm and calming environment for people at every stage of their dementia journey.
Families often speak about the comfort of seeing gentle routines, familiar faces and a team who understands what matters to their loved one. With five purpose-built households and 24/7 nursing care, the home offers safe, homely spaces where support evolves naturally as needs change.
The...
Haviland House is a dementia care home in Goring by Sea that provides a warm and calming environment for people at every stage of their dementia journey.
Families often speak about the comfort of seeing gentle routines, familiar faces and a team who understands what matters to their loved one. With five purpose-built households and 24/7 nursing care, the home offers safe, homely spaces where support evolves naturally as needs change.
The team is deeply committed to person-centred support, offering meaningful daily activities such as music, sensory sessions, nature exploration and shared moments that help residents feel connected and settled.
With welcoming lounges, accessible gardens and nutritious meals prepared by specialist chefs, Haviland House is a place where people feel safe, known and cared for with kindness and respect.
Care Provided by Haviland House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Smoking not permitted
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Haviland House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Tours
Good to Know
Group / Owner
- Guild Care
- Voluntary / Not for Profit Owned
Person in charge
- Avallon McCormack (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2015
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Parking
- Own car park
Haviland House Reviews (108)
Haviland House has a Review Score of 9.8 (9.839) out of 10, based on 54 reviews in the last 2 years.
Over all time Haviland House has 108 reviews.
The home is clean and tidy...
The home is clean and tidy and having seen my wife try various homes for respite prior to her residency I can say Haviland House have set the bar very high. A height many strive to reach but few will actually achieve.
Thank you very much for taking the time to share such a thoughtful review. We are delighted to hear that you feel Haviland House provides high-quality care for your wife and that her experience has set such a high standard compared with other homes you have tried. It means a great deal to know that...
Thank you very much for taking the time to share such a thoughtful review. We are delighted to hear that you feel Haviland House provides high-quality care for your wife and that her experience has set such a high standard compared with other homes you have tried. It means a great deal to know that our team's kindness, patience and commitment have given you confidence and reassurance.We also appreciate your recognition of how our staff and agency partners work together during busier periods to ensure continuity of care. Maintaining a clean, welcoming and homely environment is incredibly important to us, and your feedback will be shared with the whole team.
Thank you again for your trust and support.
A good standard of care but take advantage of long term patients by charging new ones hundreds of pounds less a week. It's obviously not in the patient's interest to be moved so no option but to pay the higher rate. Aunt has been resident for over 5 years and no complaints with her day to day care.
A good standard of care but take advantage of long term patients by charging new ones hundreds of pounds less a week. It's obviously not in the patient's interest to be moved so no option but to pay the higher rate. Aunt has been resident for over 5 years and no complaints with her day to day care.
Thank you for taking the time to leave a review and we are very pleased to see that you are happy with the standard of care and the overall service at Haviland House.
In line with new build homes operating in the local vicinity, we are offering time limited promotional fees for new residents...
Thank you for taking the time to leave a review and we are very pleased to see that you are happy with the standard of care and the overall service at Haviland House.
In line with new build homes operating in the local vicinity, we are offering time limited promotional fees for new residents which has been effective in maintaining occupancy levels.
All fees are subject to increases in order to meet the rising costs of care.
We are committed to provide higher than usual staffing levels and are investing in the latest and most advanced technology in order to offer the very best experience for all who require our support.
My Dad has been in Haviland since 2022. We have been very impressed with the care he has received.
The staff are incredibly patient and understanding. My Dad had had a difficult experience in a different home but at Haviland we are kept well informed and he is well looked after.
The staff...
My Dad has been in Haviland since 2022. We have been very impressed with the care he has received.
The staff are incredibly patient and understanding. My Dad had had a difficult experience in a different home but at Haviland we are kept well informed and he is well looked after.
The staff are very supportive with visits and phone calls with Dad. I cannot recommend it highly enough.
Thank you so much for your thoughtful review and for taking the time to share your experience. We are delighted to hear that your dad has been well looked after at Haviland House and that our staff have been able to provide the care, patience and understanding that he needs. We also appreciate your...
Thank you so much for your thoughtful review and for taking the time to share your experience. We are delighted to hear that your dad has been well looked after at Haviland House and that our staff have been able to provide the care, patience and understanding that he needs. We also appreciate your kind words about our communication and the support we provide during visits and phone calls.
It's heart-warming to know that Haviland House has been a positive experience for both you and your dad, and we are so grateful for your trust and confidence in our team.
Your feedback will be shared with everyone here at Haviland House. If there's anything more we can do, please don't hesitate to reach out
Mum has been a resident at Haviland House for 3 years now. As her dementia has progressed, the staff have been ourstanding in their compassion and care for her. She is gently encouraged to take part in activities they know she will enjoy which is so good for her. The staff have always communicated...
Mum has been a resident at Haviland House for 3 years now. As her dementia has progressed, the staff have been ourstanding in their compassion and care for her. She is gently encouraged to take part in activities they know she will enjoy which is so good for her. The staff have always communicated with me brilliantly, I really believe Mum is getting the best care possible.
Thank you so much for your wonderful review. We are so pleased to hear that the team at Haviland House has been able to support your mum throughout her dementia journey with such care and compassion. It's great to know that she has formed such strong connections with our team, and we truly value...
Thank you so much for your wonderful review. We are so pleased to hear that the team at Haviland House has been able to support your mum throughout her dementia journey with such care and compassion. It's great to know that she has formed such strong connections with our team, and we truly value the trust you have placed in us to care for her.Your kind words about our communication with families mean a lot to us, and we will be sure to share this feedback with the entire team. We are grateful for the opportunity to provide care for your mum and are always here for both her and your family.
Thank you again for your trust and for sharing your experience.
My husband has been a resident of Haviland House for nearly three years. While there has been the inevitable decline in his health, he has always received wonderful care. Without exception, all the staff we have met in this time, have been absolutely first class. Myself and other family members...
My husband has been a resident of Haviland House for nearly three years. While there has been the inevitable decline in his health, he has always received wonderful care. Without exception, all the staff we have met in this time, have been absolutely first class. Myself and other family members when visiting, have always been made to feel welcome, so that we can spend calm, quality time with our loved one. We feel so lucky, in what has been a distressing illness, that we found Haviland House. Heartfelt thanks to everyone at Haviland.
Thank you so much for your thoughtful review and for taking the time to share your experience. We are delighted to hear that your husband has been receiving such wonderful care during his time at Haviland House. It's heartwarming to know that both you and your family have felt so welcome and...
Thank you so much for your thoughtful review and for taking the time to share your experience. We are delighted to hear that your husband has been receiving such wonderful care during his time at Haviland House. It's heartwarming to know that both you and your family have felt so welcome and supported by our team, and we are pleased that your husband has been able to settle in so comfortably.We truly appreciate your feedback on the care, compassion, and quality of life our team provides for residents. Ensuring that each person is treated with dignity and respect is at the core of what we do. Your kind words about the team and the environment mean a great deal to everyone here. Thank you again for your trust and support-it is a privilege to care for your loved one.
We will ensure that your review is shared with the entire team at Haviland House. If there is anything more we can do, please do not hesitate to reach out.
My family and I would just like to say a heartfelt thank you to the staff at Haviland House for all of the care and compassion you showed to our sister Deb over the past two years. From the very start we knew she was in safe and gentle hands. What we could never have imagined though was the level...
Deb was one of the youngest residents at Havilland House and you never let her illness define her. You saw her for her smile, her laugh, and her spirit and that meant so much to us. More importantly you gave her dignity, friendship and love until the very end and for that we will always be truly grateful.
Please know that you have left an indelible mark on our family's hearts. What you did and continue to do every day is amazing.
With Love and thanks from all of Debs siblings.
Thank you so much for your deeply moving and heartfelt review. We are truly honoured to have cared for your sister over the past two years here at Haviland House. Knowing that you felt she was surrounded with kindness, dignity and love means so much to the whole team.It was a privilege to see her...
Thank you so much for your deeply moving and heartfelt review. We are truly honoured to have cared for your sister over the past two years here at Haviland House. Knowing that you felt she was surrounded with kindness, dignity and love means so much to the whole team.It was a privilege to see her personality, laughter and spirit shine through, and to support her with friendship and compassion every day. We are also grateful to know that you and your family felt supported throughout such a difficult time. Providing comfort and reassurance to loved ones is a vital part of the care we offer.Your generous words will be shared with all of the team who were involved in her care. Please accept our deepest thanks for your trust. It has been an absolute privilege to support your sister and your family, and we send our heartfelt condolences to you all.
The whole team at Haviland House are exceptional and have looked after my mother through early dementia to severe dementia. She has always been well cared for and has a fantastic connection to the whole team. As a family member I have always been kept informed and supported through several years of...
The whole team at Haviland House are exceptional and have looked after my mother through early dementia to severe dementia. She has always been well cared for and has a fantastic connection to the whole team. As a family member I have always been kept informed and supported through several years of my mother being in care.
Thank you so much for your kind and thoughtful review. We're truly honoured to have cared for your mum through every stage of her dementia journey here at Haviland House. It's incredibly heartening to hear that she has always felt well supported and connected to the whole team-that sense of...
Thank you so much for your kind and thoughtful review. We're truly honoured to have cared for your mum through every stage of her dementia journey here at Haviland House. It's incredibly heartening to hear that she has always felt well supported and connected to the whole team-that sense of familiarity and trust is something we strive to build with every resident. We're also so pleased to know that you've felt informed and supported as a family member over the years. Open, compassionate communication is central to our approach, and we know how important it is for loved ones to feel included and reassured. Your warm words mean a great deal to the entire team and will be shared with everyone involved. Thank you again for your continued trust-it's a privilege to care for your mum.
My father was resident in Haviland House for 2.5 years once he could no longer live at home due to Alzheimer's and Lewy Body Dementia. Throughout his time at Havilland, Dad received excellent care. He was made to feel comfortable and welcome, and made many friends amongst both fellow residents and...
My father was resident in Haviland House for 2.5 years once he could no longer live at home due to Alzheimer's and Lewy Body Dementia. Throughout his time at Havilland, Dad received excellent care. He was made to feel comfortable and welcome, and made many friends amongst both fellow residents and staff. The carers were always attentive and Dad's condition noticeably improved once he was receiving 24/7 care. Many different activities are organised, with a monthly plan sent to resident's relatives, as well as informal activities such as garden walks, watching films etc. A monthly health report is also sent to resident's relatives, and any important events notified by telephone. Security is very good but no impediment to visiting, which is encouraged. The Management were accessible and approachable, and always responded helpfully to any questions.
Thank you so much for your thoughtful review and for sharing your father's experience at Haviland House. It's wonderful to hear that he felt so comfortable, supported and connected during his 2.5 years with us. Helping residents build friendships, enjoy meaningful activities and feel truly at home...
Thank you so much for your thoughtful review and for sharing your father's experience at Haviland House. It's wonderful to hear that he felt so comfortable, supported and connected during his 2.5 years with us. Helping residents build friendships, enjoy meaningful activities and feel truly at home is at the heart of everything we do. We're also pleased that the regular updates and approachable communication from our team gave you peace of mind, especially during such a significant transition. Your kind words about our care staff, activities, security and management team mean a great deal, and we will make sure they are shared with everyone involved. Thank you again for your trust and support-it has been an honour and a privilege to care for your dad.
My Mum has been a resident in Haviland House for 5 weeks and didn't want to leave her own home, she has settled in better than we could have hoped, due to the care, patience and consideration that the staff on Angmering have given her. They take account of her likes and dislikes, they are flexible...
I live abroad and the staff have ensured that we communicate twice per day.
Mum loves the varied activities, held daily, twice a day. The food is delicious, with home made desserts and cakes.
Haviland House is divided into households giving a homely, sociable feel, with residents of a similar stage in the dementia journey.
I cannot fault the care staff, they have dealt with things in a timely manner, always letting me know and keeping me in the loop. The admin team have also been extremely helpful, from sorting out IT issues for my Mum's video call screen to ordering her Saturday paper, nothing is too much trouble. In short, the Haviland team give 100%.
Thank you so much for your lovely review. We're so pleased your mum has settled in well at Haviland House, especially after the difficult decision to leave her own home. It's heartening to hear that the care, patience and personal attention from our Angmering team have made such a difference. We're...
Thank you so much for your lovely review. We're so pleased your mum has settled in well at Haviland House, especially after the difficult decision to leave her own home. It's heartening to hear that the care, patience and personal attention from our Angmering team have made such a difference. We're delighted she's enjoying the daily activities, delicious homemade food and the warm, homely feel of our households. It's also wonderful to know we've helped you stay closely connected from abroad-maintaining family bonds is so important to us. Your kind words about both our care and admin teams mean a great deal and will be shared with everyone involved. Thank you again for your trust and support-it's a privilege to care for your mum, and we're always here for you both.
My wife's grandmother had been in Haviland for 5 years. Throughout this time I watched that as she deteriorated, the care and compassion continued on an upward trajectory. Guild care staff showed the up most respect, care, compassion and the maintenance of dignity out of any care home I have...
My wife's grandmother had been in Haviland for 5 years. Throughout this time I watched that as she deteriorated, the care and compassion continued on an upward trajectory. Guild care staff showed the up most respect, care, compassion and the maintenance of dignity out of any care home I have previously visited. As they cared for my relative in the last days of her life, never as a family have we felt more cared for by a service. Each and every carer, nurse, cleaner, receptionist and manager in that care home should be commended for their hard work and dedication to each and every resident. Thank you Guild Care
Thank you so much for your heartfelt review and for sharing your experience of your wife's grandmother's time at Haviland House. It's incredibly touching to hear how, over five years, you witnessed the compassion and dedication of our team grow even stronger as her needs changed. Providing...
Thank you so much for your heartfelt review and for sharing your experience of your wife's grandmother's time at Haviland House. It's incredibly touching to hear how, over five years, you witnessed the compassion and dedication of our team grow even stronger as her needs changed. Providing dignified, person-centred care-especially during the most difficult moments at the end of life-is at the very heart of what we do, and it means the world to us that you and your family felt so supported. Your kind words about every member of our team-from carers and nurses to cleaners, reception staff, and managers-will be shared with them, and I know they will be deeply moved by your gratitude and recognition. Thank you again for your trust, and please accept our deepest condolences. We're honoured to have cared for your loved one.
My husband's dementia manifests in his challenging behavior. I visited many care homes before finding Haviland House. Many of them were converted Victorian Houses which meant there were often stairs to be negotiated before the residents could access their bedrooms. Some could not provide the...
My husband's dementia manifests in his challenging behavior. I visited many care homes before finding Haviland House. Many of them were converted Victorian Houses which meant there were often stairs to be negotiated before the residents could access their bedrooms. Some could not provide the support my husband needed in feeding, personal care, and general looking after. In Haviland House I found a dedicated dementia care home. The building is divided into 5 houses. Each house is a separate unit where there is a spacious corridor with the residents bedrooms, a comfortable lounge and dining room all on the same level. Each house has a secure door so that the residents are safe and secure whatever their level of dementia is. Every month there is a selection of entertainment which is put up in the house so that staff, residents and residents relatives know what is going on. The staff are incredible and Haviland House is now my second home and the staff my extended family.
Thank you so much for sharing your experience with Haviland House. We are truly honoured that you chose us to care for your husband, and it's wonderful to hear how much our dedicated dementia care has meant to you and your family. It means a great deal to us that you've noticed the thought and care...
Thank you so much for sharing your experience with Haviland House. We are truly honoured that you chose us to care for your husband, and it's wonderful to hear how much our dedicated dementia care has meant to you and your family. It means a great deal to us that you've noticed the thought and care put into our environment, from the spacious layout of each house to the safety and security we prioritise for all our residents. We're delighted that you feel at home with us and that our team has become like an extended family to you. Supporting residents and their loved ones through the challenges of dementia is at the heart of what we do, and it's so rewarding to hear that you value the care, personal support and sense of community at Haviland House. Thank you for your trust and kind words, and please know that we are always here to support you and your husband in any way we can.
The staff are all so very friendly and easy to approach. They will always inform you monthly of how she is doing and...
The staff are all so very friendly and easy to approach. They will always inform you monthly of how she is doing and at anytime if needed.
I wouldn't want my mum in law in any other care home, they go above and beyond in all duties of care to her.
Thank you so much for your kind review of Haviland House. It's heart-warming to hear that your mother-in-law has received such exceptional care and that her needs are so well understood by our team. Ensuring our residents are comfortable, happy and truly at home is always our priority, so your...
Thank you so much for your kind review of Haviland House. It's heart-warming to hear that your mother-in-law has received such exceptional care and that her needs are so well understood by our team. Ensuring our residents are comfortable, happy and truly at home is always our priority, so your feedback means a great deal. We're glad you find our staff approachable and supportive, and that you feel well-informed about her care. Communication and building strong family connections are central to our approach. Your words about not wanting her in any other care home touch us deeply. We strive to go above and beyond every day, and it's rewarding to know we've made a positive impact. Thank you for sharing your experience. Please don't hesitate to reach out if there's anything more we can do to support you or your mother-in-law.
I had reached the point in looking after mum who has dementia where I could no longer safely care for her at home. I researched Care Homes and had already been to Haviland House Day Centre for afternoon tea. Following a lovely tour Mum initially went to stay for a couple of weeks Respite. This...
We wanted the best care possible and we have not been disappointed. They have demonstrated that our trust in their care was not misplaced. All the staff, whatever their role, are always friendly with a smile, thoughtful, courteous and above all caring and patient. They are there for their residents but also for their families. Communications are very good and I have been kept involved throughout the year as things have developed. The whole environment is excellent from her own room, common areas and the many activities that take place. I feel that Mum could not be in better hands or in a better place. I have no reservations in recommending Haviland House.
Thank you so much for your heartfelt review of Haviland House. We are truly honoured that you chose us to care for your mum, and it's wonderful to hear that your trust in our care has been well placed. It means so much to us to know that you've found our team to be friendly, thoughtful and patient,...
Thank you so much for your heartfelt review of Haviland House. We are truly honoured that you chose us to care for your mum, and it's wonderful to hear that your trust in our care has been well placed. It means so much to us to know that you've found our team to be friendly, thoughtful and patient, and that we've been able to support both your mum and your family throughout her time with us. Communication and creating a welcoming, homely environment are key to our approach, so we're delighted to hear that this has been your experience. We're also pleased that your mum enjoys her room, the common areas and the many activities we offer. Knowing she's in a place where she's well cared for and comfortable is exactly what we strive to achieve. Thank you for your recommendation and kind words. If there's ever anything we can do to further support you or your mum, please don't hesitate to reach out.
She spent a year at another care home in Worthing which was...
She spent a year at another care home in Worthing which was a complete disaster (so stressful and upsetting) and we are so glad to have now found Haviland House. It is a huge relief to know that she is well looked after, by staff who genuinely care for her wellbeing and treat her as the lovely person she is.
She is eating and drinking better, entertained better (thanks to the regular activities available) and always seems cared for, with washed hair, in clean clothes. The environment on Angmering corridor is welcoming and homely, and also always warm and clean.
Special mention to one member of staff in particular who seems to go out of her way to keep an eye on our Mum, answers the phone in her room, and is so friendly and reassuring to us and our kids when we visit. Thank you!
Thank you so much for your thoughtful review of Haviland House. We're so pleased to hear that your mum has settled in so well and that you feel reassured knowing she is in a caring and supportive environment. It means a lot to us that you've noticed the positive changes in her well-being, from...
Thank you so much for your thoughtful review of Haviland House. We're so pleased to hear that your mum has settled in so well and that you feel reassured knowing she is in a caring and supportive environment. It means a lot to us that you've noticed the positive changes in her well-being, from eating and drinking better to enjoying the regular activities we offer. Ensuring our residents feel comfortable, cared for and valued as individuals is always our priority, and your kind words reflect the heart of what we strive to achieve every day. We're especially glad that you find the Angmering corridor to be warm, clean, and homely, and we will pass on your lovely feedback to the team. Thank you for your trust and for sharing your experience. Please don't hesitate to reach out if there's anything more we can do to support you and your family.
My husband joined Haviland House in September 2023. He had various dementias and aphasia following a stroke. He had a few hospital visits before end-of-life care. He was as happy as he could be at Haviland and the staff were amazing and helped him feel as dignified as was possible. He smiled and...
My husband joined Haviland House in September 2023. He had various dementias and aphasia following a stroke. He had a few hospital visits before end-of-life care. He was as happy as he could be at Haviland and the staff were amazing and helped him feel as dignified as was possible. He smiled and found ways to thank his carers by shaking the hands of the males and kissing the hands of the females. I thank all of the staff who cared for him when I couldn't. He sadly passed on June 11th but chose to raise funds for Guild Care and dementia.
Thank you so much for taking the time to leave such a heartfelt review of Haviland House. We are deeply sorry for your loss, and our sincerest condolences go out to you and your family. It was an honour to care for your husband during his time with us, and we are truly grateful to hear that he felt...
Thank you so much for taking the time to leave such a heartfelt review of Haviland House. We are deeply sorry for your loss, and our sincerest condolences go out to you and your family. It was an honour to care for your husband during his time with us, and we are truly grateful to hear that he felt dignified and supported by our team. His kind gestures of shaking hands and kissing hands to express his thanks touched our hearts, and we are proud to have been able to help him feel as comfortable as possible. We are also moved by his decision to raise funds for Guild Care and dementia, which speaks volumes about his character and your shared commitment to helping others. Please know that your kind words will be shared with the whole team, and we are here for you if you need any further support. Thank you again for trusting us to care for your husband during such a difficult time.
The home is beautiful, spacious and very clean....
The home is beautiful, spacious and very clean. The bedrooms are lovely.
There is always a warm welcome and family atmosphere, a relaxed place for residents and their families to feel at home.
Regular activities and entertainment and a beautiful garden for all the families to use.
Nice to see carers have time to sit with residents to talk about topics, their interests and the old days.
As Mum's care needs have increased and changed over the years, it is reassuring to know that as things have progressed Haviland is the right home for her. Haviland caters for many stages of dementia and provides high levels of care and nursing. We enjoy a good relationship with the Haviland staff, all of who are very friendly, approachable and professional.
Thank you for your wonderful review of Haviland House. I'll be sure to share your kind words with the entire team. We're delighted to hear that your mum has formed lovely friendships with other residents and our staff. As her care needs have evolved over the years, it's reassuring to know you feel...
Thank you for your wonderful review of Haviland House. I'll be sure to share your kind words with the entire team. We're delighted to hear that your mum has formed lovely friendships with other residents and our staff. As her care needs have evolved over the years, it's reassuring to know you feel confident that Haviland House is the right place for her, where we cater to all stages of dementia across our five households. Our residents lie at the heart of everything we do, and we take pride in dedicating time each day to activities like reminiscence, engaging with their interests, or simply enjoying a chat over a cup of tea. Our vision is to ensure that all those in need of care living fulfilling safe and secure lives and I am pleased to hear that this is being realised at Haviland House. Please don't hesitate to reach out to me or the team if there's anything more we can do to support your mum. Thank you again for your kind review.
Fabulous atmosphere - welcoming and beautifully clean. Lovely staff and wonderful to see residents truly enjoying their day.
Well done Guildcare - not an easy job to make this level of service look...
Fabulous atmosphere - welcoming and beautifully clean. Lovely staff and wonderful to see residents truly enjoying their day.
Well done Guildcare - not an easy job to make this level of service look so effortless!
Thank you so much for your glowing review of Haviland House. We are so pleased to hear that you find the home outstanding having visited many, many homes over the years, and to hear that you felt that Haviland House has a fabulous welcoming atmosphere with lovely staff and is beautifully clean. Our...
Thank you so much for your glowing review of Haviland House. We are so pleased to hear that you find the home outstanding having visited many, many homes over the years, and to hear that you felt that Haviland House has a fabulous welcoming atmosphere with lovely staff and is beautifully clean. Our mission is to ensure that our support and services are accessible, effective, and lovingly delivered and that all people in our care live fulfilling safe, and secure lives. It is wonderful to hear that that you saw our residents truly enjoying their day as the health and well-being of our residents lie at the heart of everything we do. Thank you again for your kind review - I will ensure your positive feedback is passed on to all of the team at Haviland House.
My dad is in Haviland he has vascular dementia and it has taken a while for him to...
My dad is in Haviland he has vascular dementia and it has taken a while for him to settle but now he says he is staying in a great hotel.
If you want somewhere for your loved ones to be looked after how you would look after them then Haviland is the place, the rooms are en-suite, spacious and clean, the carers are fantastic as are the clinical staff, nothing is too much trouble, meals are cooked in their kitchen and if you time it right you get homemade cake when you visit, yum!
Daily entertainment is brilliant from singers coming in to arts and crafts. Today they made bird feeders from pine cones.
All the staff work so very hard to give our loved ones the very best care and attention.
I couldn't wish for a better home, for my dad.
Thank you so much for your kind review relating to the care that the team at Haviland House have provided to your parents. Please accept our sincere condolences on the loss of your mother, we were honoured to have cared for her in her final months and we are so pleased to hear that you felt there...
Thank you so much for your kind review relating to the care that the team at Haviland House have provided to your parents. Please accept our sincere condolences on the loss of your mother, we were honoured to have cared for her in her final months and we are so pleased to hear that you felt there was no nicer place for her to be. Our vision is for all people in need of care to live fulfilling, safe and secure lives so we are delighted that your dad has settled and you feel that he is getting the very best care and attention from our clinical teams and carers. Please do not hesitate to contact myself or the team if there is anything else that we can do to support your dad, it is great to hear that you couldn't wish for a better home for him.
The home is an utter disgrace. I hadn't done a review before now as we were so traumatised by our experience I needed to forget about it. My Mum was frequently soiled when I visited as were other residents. The whole place stinks. Residents were largely ignored unless it was meal times. The...
The home is an utter disgrace. I hadn't done a review before now as we were so traumatised by our experience I needed to forget about it. My Mum was frequently soiled when I visited as were other residents. The whole place stinks. Residents were largely ignored unless it was meal times. The management couldn't care less and there is a huge focus on money. Despite the huge fees, everything is filthy including cups, bedlinen and rooms. You would be right in asking why on earth we kept her there but, we had no choice. Three staff members were great and a couple of others but that was it. My Mum had an incident of unexplained bruising with very clear finger marks on her arms. I would think very carefully before putting a loved one in here. Mum did not leave her room for a year but is now happily walking and being cared for properly in her new home. One of the carers who knew Mum from Havilland saw her in her new home and cried at the difference.
As Worthing's leading social care charity and provider of high-quality residential care for older people, we take immense pride in our safety and quality track record. Following your concerns regarding your mother's care, we promptly conducted a thorough investigation through our in-house team of...
As Worthing's leading social care charity and provider of high-quality residential care for older people, we take immense pride in our safety and quality track record. Following your concerns regarding your mother's care, we promptly conducted a thorough investigation through our in-house team of care compliance experts. This comprehensive report provided immediate reassurance to the CQC. While we value all feedback, we must address your perception of our environment and the quality of our home. Our facility is consistently reviewed as excellent and superior to others, as evidenced by our numerous positive reviews and the fact that Haviland House is fully occupied. Our vision is for all individuals in need of care to live fulfilling, safe, and secure lives - a vision which is successfully being delivered at Haviland House. We invite anyone to visit and see the exceptional dementia care and support we provide to some of our community's most vulnerable people.
I can not single one person out, the carers have made my mum's respite.
The lady from the office has also been amazing offering advice above her remit nothing ever seems too much trouble which is what we need as social services I feel...
I can not single one person out, the carers have made my mum's respite.
The lady from the office has also been amazing offering advice above her remit nothing ever seems too much trouble which is what we need as social services I feel have let my mum down so badly.
I can not thank you all enough.
Many thanks for your kind review. We are delighted that your mums respite has been a positive experience and will ensure that your feedback is passed on to our team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 March 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (40) & Events (0)
- 09 Jun 2026
Guild Care offers a full daily activity schedule for its residents, with something for every interest and ability. Residents at Caer Gwent, Linfield House and Haviland House have a choice...
- 20 Jun 2025
Residents, families and visitors are warmly invited to Caer Gwent’s traditional Summer Fayre on Saturday 28 June, for an afternoon of fun and friendship in the beautiful gardens of Guild...
- 14 May 2025
Family, friends and staff gathered at Caer Gwent residential home in Worthing this week to mark a very special milestone as Patrick, a long-time Worthing resident, celebrated his 100th birthday...
There are no upcoming events for Haviland House.
Awards / Recognitions (4)
- 15 May 2026Recipient: Guild Care
- 15 May 2026Recipient: Guild Care
- 07 Nov 2019Recipient: Haviland House
Accreditations
There are no accreditations posted yet for Haviland House.
Meet the Team (8)

I joined Haviland House as Care Home Manager in November 2022, and it immediately felt like the right place to be. My career in Health and Social...
I joined Haviland House as Care Home Manager in November 2022, and it immediately felt like the right place to be. My career in Health and Social Care began in 2012, when I started as an administrator in a nursing home in Brighton. From there, I progressed to Deputy Manager, then Care Home Manager, before becoming the Registered Manager of an 80-bed residential and dementia home.
I cannot imagine another career that offers such variety, challenge and reward. Making a positive difference to people’s lives every day is what drives me. I am passionate about supporting a team, influencing positive change and ensuring the highest standards of person-centred care.
At Haviland House, the dedication of the team is exceptional. Every member of staff plays a part in creating a warm and engaging environment for people living with dementia. We focus on helping residents feel fulfilled, connected and well cared for.
Getting to know the people we support, understanding what matters to them and seeing them happy is one of the greatest rewards of this role. Helping someone live a life that feels meaningful to them is something I am incredibly proud to be part of.

I have worked at Haviland House since 2018, and over the years, I have had the privilege of growing with the home and progressing in my career. I...
I have worked at Haviland House since 2018, and over the years, I have had the privilege of growing with the home and progressing in my career. I began as a Night Carer and worked my way up to my current role as Deputy Manager – Resources.
My role involves overseeing staffing, recruitment and resourcing to make sure we always have a safe and supportive staff?to?resident ratio. Because I have been part of Haviland House for so long, I am often the person colleagues come to when they need information or support, and I am always happy to help.
What I enjoy most is welcoming new residents and getting to know their families. Haviland House feels like one big family, and being part of a team that cares so deeply for our residents is something that means a great deal to me.

I trained as a nurse at Guy’s Hospital in London and have now been qualified for over 40 years. Throughout my career, I have gained a wealth of...
I trained as a nurse at Guy’s Hospital in London and have now been qualified for over 40 years. Throughout my career, I have gained a wealth of experience across a variety of care settings, with the past 30 years dedicated to supporting people living with dementia.
I am deeply passionate about dementia care and committed to ensuring that every resident is treated with dignity, compassion and understanding. Building meaningful relationships, getting to know each individual and supporting them to live as comfortably and independently as possible is at the heart of my role.
Nursing is a significant part of my life, and I am proud to come from a family with a strong nursing tradition. As a third-generation nurse, it means a great deal to me that my daughter has continued this legacy as the fourth generation, qualifying in 2014.
I feel incredibly fortunate to work in a profession that is both rewarding and meaningful. Supporting residents to live happy, healthy and fulfilled lives is what motivates me every day.

I began my career by running my own home help business for 20 years, supporting people to live independently in their own homes. Alongside my team,...
I began my career by running my own home help business for 20 years, supporting people to live independently in their own homes. Alongside my team, we provided a wide range of services, including preparing meals, organising outings, assisting with appointments and offering day-to-day support tailored to each individual.
Following the impact of the Covid-19 pandemic, I transitioned into working within care homes and have found it to be an incredibly rewarding experience. I particularly enjoy spending time with residents, building meaningful relationships and helping to create a warm, homely and welcoming environment for everyone. I am passionate about making a positive difference in people’s lives and take pride in supporting residents to feel comfortable, valued and well cared for each day.
Outside of work, I live with my young son and our ageing dog. My son has a strong interest in wildlife and hopes to travel the world one day, focusing on conservation and protecting the environment.

I am the Wellbeing and Activities Coordinator and have been supporting people living with dementia since 2009. I have a particular interest in...
I am the Wellbeing and Activities Coordinator and have been supporting people living with dementia since 2009. I have a particular interest in advanced dementia and enjoy creating calm, meaningful and engaging experiences tailored to each individual.
My background is in art therapy and adult education, and I hold a Master’s degree in Education. Creativity plays an important role in my work, and I enjoy using art and storytelling to connect with people, especially when communication can be more challenging.
I believe that curiosity is essential in dementia care - remaining open, reflective and willing to learn helps me provide the best possible support. I am proud to work for Guild Care, where kindness and compassion are at the heart of everything we do.

I have been working at Haviland House for the past two years as a Care Home Administrator, and I thoroughly enjoy my role. Building relationships...
I have been working at Haviland House for the past two years as a Care Home Administrator, and I thoroughly enjoy my role. Building relationships with residents and their families is a particularly rewarding part of my work, and I value the opportunity to support them each day.
Before joining Haviland House, I worked at Guild Care’s head office in Administration and Governance Services. This experience provided me with a strong foundation of skills and knowledge that I continue to use in my role.
Outside of work, I spent seven years living in New Zealand, which was an incredibly rewarding experience. It gave me the opportunity to travel, meet new people and experience a different way of life—something I will always value.

I’m Buddy, an eight-year-old Labrador with a very calm and patient nature. I’ve been coming to work with my mum my whole life, so being around people...
I’m Buddy, an eight-year-old Labrador with a very calm and patient nature. I’ve been coming to work with my mum my whole life, so being around people feels completely natural to me.
During the COVID pandemic, I spent my days visiting residents who were feeling lonely or isolated, and I did my best to bring comfort just by being there. Ever since, I’ve developed a real appreciation for all the strokes, cuddles and kind words that come my way.
I’m known for my love of tennis balls and for being extremely dedicated when it comes to cleaning up any food that might hit the floor. These days, I enjoy a slower pace of life, and I’m happiest snoozing nearby, keeping people company and getting a good scratch behind the ears.

I’m Mabel, Buddy’s little sister and a very enthusiastic two-year-old Cocker Spaniel. I’m still learning from him, but I like to think I bring my own...
I’m Mabel, Buddy’s little sister and a very enthusiastic two-year-old Cocker Spaniel. I’m still learning from him, but I like to think I bring my own bit of flair to the job.
I adore cuddles, and I’m excellent at rolling over for belly rubs the moment I meet someone new. I’ll happily chase anything that moves and, even though I’m small, I have a surprising talent for helping myself to any snacks that get left within reach.
Full of energy, charm and a little mischief, I love being part of the team, and I do my best to bring a spark of fun wherever I go.
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