Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Holly House

stars
stars 06 October 2025
This lovely home is small and homely with a high carer to patient ratio. During COVID several staff stayed on site between shifts instead of going home and, amazingly, there were no cases of COVID in the home. The manager is very efficient and responds to questions or requests, then actions them rapidly. If the manager isn't on site, the other staff are quick to deal with queries and needs. The manager and carers respect the dignity of our daughter and always see her as an individual. The staff are very caring and kind; carers take our daughter regularly to a number of activities. Family members are also involved in her care and regularly take her out or to stay at home.
Review from Melanie K (Mother of Resident/Service User)
stars
stars 02 October 2025
Can't think of a better place for my partner to be. Great staff, caring and good feedback. Staff empathetic and understanding. encourage family visits. Openly discuss the care and areas they could improve.
Review from Daniel C (Partner of Resident/Service User)