Holly House

61 Westley Road, Acocks Green, Birmingham B27 7UQ
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8.9 2 Reviews
  • Holly House, Birmingham
Holly House is a purpose-built care home in Acocks Green, Birmingham, providing specialist support for younger adults living with dementia or mental health conditions. With space for up to nine residents, the home offers a calm and friendly environment where each person is known and valued as an individual.

All bedrooms are en-suite and can be personalised to reflect each resident’s tastes and interests. There are a variety of welcoming communal spaces, including a large lounge, a bright conservatory, and a cosy café area, as well as a peaceful therapy room. The secure garden provides a relaxing outdoor retreat, ideal for enjoying fresh air or gentle activities.

Holly House offers tailored one-to-one support, creative activities, and regular outings, with programmes designed by the Day Services team to suit individual preferences and abilities. Specialist services such as reflexology, chiropody, and aromatherapy are available on site, alongside practical amenities including on-site laundry.

The home focuses on supporting adults under 70 at the point of admission, with respite care available. If a resident’s needs change, familiar staff help ensure smooth transitions to other settings within the organisation. Holly House combines professional care with a warm, homely atmosphere, encouraging residents to live life as fully and comfortably as possible.
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Care Provided by Holly House

Primary Care Categories

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 9 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Ibtisaam Abdallah (Manager)

Local Authority / Social Services

Admission Information

  • Female only (entire home)
  • Ages from 30 to 70

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (9)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (9)

Visiting

  • Family and friends, including children, are warmly welcomed at any time of day, on any day of the week. To help visits run smoothly and avoid disruption to activities or care routines, visitors are kindly asked to avoid mealtimes and, if possible, give advance notice before arriving.


    Most visits take place in residents’ own rooms, offering privacy and comfort.


    Protected Mealtimes are observed to support residents’ health and wellbeing, meaning visits should be avoided during:
    • 08:00 – 10:00 (Breakfast)
    • 12:00 – 14:00 (Lunch)
    • 16:00 – 18:00 (Dinner)


    Children’s visits are especially encouraged, as their smiles and energy are greatly enjoyed by residents.

Parking

  • There is ample secure, free parking available on site for visitors.

Holly House Reviews (2)

8.9

Holly House has a Review Score of 8.9 (8.852) out of 10, based on 2 reviews in the last 2 years.
Over all time Holly House has 2 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Holly House
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Total of 2, showing 1-2
Review from Melanie K (Mother of Resident) published on 6 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This lovely home is small and homely with a high carer to patient ratio.
During COVID several staff stayed on site between shifts instead of going home and, amazingly, there were no cases of COVID in the home.
The manager is very efficient and responds to questions or requests, then actions them rapidly.
If the manager isn't on site, the other staff are quick to deal with queries and needs.
The manager and carers respect the dignity of our daughter and always see her as an individual.
The staff are very caring and kind; carers take our daughter regularly to a number of activities. Family members are also involved in her care and regularly take her out or to stay at home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Daniel C (Partner of Resident) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't think of a better place for my partner to be. Great staff, caring and good feedback.
Staff empathetic and understanding. encourage family visits.
Openly discuss the care and areas they could improve.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.9 (8.852)

Overview of Review Score

The Review Score of 8.9 (8.852) out of 10 for Holly House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.727 for Holly House is calculated as follows: ( (16 Excellents x 5) + (6 Goods x 4) ) ÷ 22 Ratings = 4.727
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.125 Points relating to the number of positive Reviews for Holly House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 9 registered maximum number of service users is 1.8, which has been reached with 2 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Ibtisaam

Ibtisaam Abdallah

Job Title: Registered Manager Joined: 2015

I have always been passionate about caring, I think it is so important to not only support the residents but also to support their relatives.

Frequently Asked Questions about Holly House

What types of Care is Holly House registered for?

Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Holly House have?

There are 9 Single Rooms.

What are the Facilities & Services at Holly House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Holly House to the centre of Birmingham?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holly House to verify any information. View our terms and conditions. Holly House has an Enhanced Service - more info.