The Oaks

Rubery Lane, Rubery, Birmingham B45 9AY
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9.6 40 Reviews
  • The Oaks, Birmingham
The Oaks is a purpose-built care home (2023) offering Nursing, Nursing Dementia, Enablement and Residential Care and Support.

Wi-Fi will be available throughout the property. State of the art, innovative technology will be used throughout the home enabling the people they support to live a life of meaning and purpose, whatever that means to them.

They choose their teams by assessing emotional intelligence first and attitude second. They train their people exceptionally well and their teams love their training and induction to the organisation.

They want to speak with you in person - this decision is one of the hardest ones you will ever make, so they don't expect an email or call will help you make a decision that is right for you, or the person you love.

They are happy for you to drop by at any time to meet the team (there are no specific visiting times) - if you would like them to spend time exploring your circumstances and planning next steps - do make contact with them as they will schedule time in their diaries to ensure you have the time and space needed for this important conversation.

The location is to the south of Birmingham and has easy access to the M5, M42, and M6. Longbridge Train Station is a short drive away. There is a shopping complex close by as well as entertainment facilities; lovely walks can be found at the picturesque Lickey Hills and Waseley Hills country park.
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Care Provided by The Oaks

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1700
  • Self-Funded Residential Dementia Care: £1664 – £1750
  • Self-Funded Nursing Care: £1600 – £1700
  • Self-Funded Nursing Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Residential Care: £1600 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Nursing Care: £1600 – £1750
  • RESPITE Self-Funded Nursing Dementia Care: £1664 – £1750

Please note that everyone's needs can be different and therefore fees are subject to assessment.

These prices are only a guideline, please contact The Oaks to find out the exact price for your requirements.

Contact The Oaks to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Oaks to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Lianne Sturmey (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (71)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (71)

The Oaks Reviews (40)

9.6

The Oaks has a Review Score of 9.6 (9.575) out of 10, based on 34 reviews in the last 2 years.
Over all time The Oaks has 40 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Oaks
  • 18
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Total of 40, showing 1-20
Review from Lorraine C (Daughter of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very attentive, kind and always helpful and responsive in relation to my mother's needs. Nothing is too much for the staff in delivering care; they treat my mom with respect. All interactions demonstrate they understand her needs in accordance with her personal preferences. Mom has expressed
many times that she is happy and feels cared for. The management team have been extremely supportive and always available to provide advice and assistance.
Reply from Amie Archer, Customer Focus Lead at The Oaks
Thank you for your wonderful feedback! It is always great to know that our team demonstrate our philosophy and ethos within the home and no only the people in our care, but their loved ones too. Thank…read more
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Review from Libby G (Goddaughter of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, I can honestly say that I wouldn't want my Godmother to be anywhere else; The staff are welcoming, friendly, humorous and attentive with some staff highly commendable.


The patients are encouraged to socialise and to join in the activities, which are generally tailored to dementia patients,

(though I have enjoyed a few myself!)


The rooms are spacious and can be made homely with personal items. Furniture can be moved for the residents' safety and personal needs. My only grievance is that the room often smells unpleasant (urine), and I have occasionally had to clean the food tray.


The food is usually of a high standard, with some yummy desserts and often alternatives offered.


When there is a full quota of staff, things run well, but there have been occasions where carers have been delayed due to shortages.


Whenever I have raised an issue, it has been dealt with in a timely and efficient manner.


Inspite of the odd niggles, I would highly recommend The Oaks.

Reply from Amie Archer, Customer Focus Lead at The Oaks
Thank you for your feedback, we always appreciate any feedback received, as it allows us to know what we are doing well and how things can be better! We love that you feel so pleased for your…read more
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Review from T L (Daughter of Resident) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad became a resident of The Oaks in April and from my very first interaction with the staff, I had a wonderful feel for the place. I live overseas so can't visit Dad as often as I'd like, but when I have visited, Dad has been well taken care of, the facility is very clean and modern and the staff
are wonderful and caring. Dad is thriving since being a resident at The Oaks, and I believe this is down to their care and attention, and him being fed regular meals with a lot of his favorite foods. The home offers lots of daily activities for residents which I follow on social media, so even though I can't be there often, I do feel connected to what is happening. And, of course, I phone regularly, and the staff are always wonderful and helpful, even running the phone up three flights of stairs so I can chat with Dad.
Reply from Amie Archer, Customer Focus Lead at The Oaks
Wow! What a beautiful review not only for dad but towards our team and home - it has been a pleasure to heave dad living here with us and we appreciate your trust in us when you can't always visit.…read more
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Review from Anneka C (Granddaughter of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My nanna has dementia and is very vulnerable, life at home got difficult and we as a family had a look at several care homes and the oaks stood out, she was settling in well however on the open day as a family we all visited and I noticed that my Nan had a massive bruise on her left cheek and ear also
going round the back of her head which I told my aunt about and she wasn't informed of any incident that had happened to my Nan, there was no mention of any accident that was logged in the accident book. On that week my aunt asked if I could visit my nan for the week as she had a well needed break during this time I came to visit at different times, one occasion my nan was in bed without a sheet on, another occasion my nan was in bed and her bed linen smelled of strong urine, during meal times my Nan wasn't encouraged to eat in the dining room she was left in her room , my nan would also hide under her blanket out of fear of being hurt, we left milkshake and it was still there the next day.
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Review from Heather S (Friend of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
This care home isn't what it seems my friends mom was a resident here and she was given all her meals in her room instead of encouraging her to the dinner hall, dirty underwear left in her shower by carers, several bruises on different occasions without explanations, dirty bedding which was changed
by relatives and then no sheet on the bed, milkshake left for hours and not replaced, a major incident happened where my friends mom was brutally attacked by another resident which led to hospitalisation and she's been terrified covering herself and crying because she's clearly been hurt multiple times and nothing has been documented.
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Review from Tina K (Daughter of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Mother was at The Oaks for 4 weeks. During this time my Mother had 2 alleged falls (not witnessed ) only identified injuries when I bought to the homes attention my mothers bruising I had discovered and then this was put down to "it must of been from that fall that nobody witnessed" and yet they
were getting my mom ready every day but nothing documented about bruising it was severe, I have photos . The last incident my Mother was attacked by another resident not witnessed but in my Mother's room was a supposed to be "safe place". My mother ended up in the hospital for a month after this attack, we are broken that this has happened to our Mother & 3 incidents in 4 weeks 2 trips to A&E & also paying £6,400 for the privilege of our Mother to be covered in bruises. WOULD YOU PUT YOUR LOVED ONE HERE? Staff do their upmost best on the First floor however can not monitor each resident all the time & due to complex needs Insufficient staff level
THIS IS IN THE INTEREST OF THE GENERAL PUBLIC
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Review from Gill D (Daughter-in-law of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family would like to thank all the staff at The Oaks for their ongoing excellent care and we cannot praise you all enough for making my mother in law feel so loved and secure in your care home. Nothing is too much trouble and your attention to detail is excellent. Communication is also superb
and we as a family are always included in everything. We have no doubt that my mother in law feels part of a loving caring family at The Oaks and where possible she enjoys being taken out in your electric mini bus too.
We as a family can highly recommend The Oaks and are so grateful that my mother in law is being cared for so very well.
Reply from Amie Archer, Customer Focus Lead at The Oaks
Thank you for your continuous support to our home and positive feedback - it is so special when the person who lives here and their loved ones become part of The Oaks family!
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Review from Carol M (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mom became a resident of The Oaks during August 2025.
From my first initial meeting with the team I was made to feel reasured regarding all of my worries about the transition of Mom's care.
On the day Mom arrived she was welcomed by all with open arms into her new surroundings , her huge smile
gave me the sense of her happiness that we had not seen for a long time......
Mom has been looked after by this incredible team of laundry ,catering ,carers ,nurses , activity & events , reception management who go over and above to make Mom's journey the best we could ever wish for.
My daughters and grandaughters shared a magical experince where a shopping day was created for the residents to spend role play £1 notes on items from stalls ranging from a variety of items.
After Mom's first few weeks , i recieved a beautiful picture of Mom enjoying a glass of prosecco sitting in the sunshine on the patio celebrating National Prossecco day.....
Well done The Oaks you are truly amazing.
Reply from Amie Archer, Customer Focus Lead at The Oaks
Thank you for such positive and beautiful feedback, it has been a pleasure to have mum and your whole family apart of The Oaks and we appreciate all of your support helping mum settle into her new…read more
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Review from Debbie I (Relative of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Beautiful, welcoming home with plenty of space for residents to move about. Excellent views over the surrounding areas. Relatives and friends made very welcome. Private areas to sit with residents both inside and outside. Drinks available for visitors which is much appreciated when travelling long distances.
The staff are friendly and caring. Residents are very well cared for and happy. The home is very different from any other I have been in and took me a while to embrace it. The activities are brilliant and the home seems to focus on fun, laughter and living in the moment.
Reply from Amie Archer, Customer Focus Lead at The Oaks
Thank you for your positive feedback for our home! We know it can be a long journey to us and we are pleased to know that you arrive to a warm welcome from the team and drinks made available. Thank…read more
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Review from Johanna R (Wife of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Oaks is a wonderful home! Modern, beautifully furnished, well kept and clean. All staff from house keepers, laundry, kitchen, carers and management, are very caring, lovely, friendly, and happy people (they rarely waiver even towards the end of long challenging shifts). They all do their very best
for the residents and often go beyond. The carers are just incredible with residents, supporting them in all their daily needs and engaging with them. On my husbands floor there is lots of chatter & exhubrance (along with quiet times) with the carers often leading impromptu singing & dancing from the dining room much to everyones delight! I find management team are also approachable very supportive and will listen and act on any concerns or requests to the very best of their abilities and are led by a wonderful and manager. The activities leaders also get a special mention for all their lots of inovative & enjoyable ideas.
Reply from Samantha Crawley, CEO at The Oaks
Thank you ever so much for this amazing review. We are so proud of the team at The Oaks and the great leaders we have there too. The team will be thrilled to see this! Thank you so much
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Review from Mark M (Son of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad settled in straight away and the carers are understanding & very helpful. The Oaks is very clean, well furnished with a very relaxing feel and the rooms are comfortable & inviting. There is a good variety of food with plenty of it. The activities cater to everyone's needs and residents are encouraged
to join in & plenty of themed events for residents & families. Management annd all the team are always happy to help.
Reply from Amie Archer, Customer Focus Lead at The Oaks
Thank you for your very positive feedback, we are always pleased to hear that relatives and loved ones of people living at The Oaks are happy with not only the care but the environment and meal time…read more
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Review from L B (Sister of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a huge thank you to all the staff at The Oaks. My sister has settled in well and takes part in lots of activities. Where she lived before , she spent a lot of time on her own. Making the decision to move her was a huge one but I am so happy I did. Although I don't live anywhere near,
I feel reassured that the care is of the highest standard and the activities are varied and numerous. The staff are always ready to speak to me on the phone when I ring to see how my sister is. Thank you again to all at The Oaks
Reply from Samantha Crawley, CEO at The Oaks
Thank you ever so much for this review! The team will be so delighted to read this - they absolutely love to ensure people have the best days and we are so proud of them! Thank you S
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Review from C J (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had tried respite at another home locally and before choosing a long term home we encouraged her to try The Oaks. She initially booked a month's respite but after 2 weeks decided to make it her permanent home. Mum found the staff to be very caring and the atmosphere more calm. She definitely prefers
the food and is finally gaining weight. She absolutely loves Ted (the resident dog). Her room is lovely and when visiting all the staff are very welcoming and friendly.
Reply from Amie Archer, Customer Focus Lead at The Oaks
Thank you for the positive feedback for not only our care team, but our kitchen team and of course, TED! It has been a pleasure having mum here with us, she is definitely part of The Oaks family and…read more
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Review from J A (Power of Attorney of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are generally very pleased with the quality of care provided, especially during February when our friend's birthday celebration was thoughtfully personalised in a particularly meaningful way.


Our friend also thoroughly enjoyed a trip out with staff to a local cafe.


All staff we have met have

generally come across as being sincere, proactive and professional. They are friendly, caring and accommodating. That has been apparent on each visit, typically from the moment we have arrived at reception when we often receive a warm welcome. So it is no surprise to us that our friend has frequently expressed happiness with living at The Oaks.
Reply from Amie Archer, Customer Focus Lead at The Oaks
It is always great being provided positive feedback from a friend or relative of a person living in The Oaks, but to also have that fantastic feedback from the person living here too is amazing -…read more
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Review from Sue G (Daughter of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Oaks staff are all very caring and understanding of my mother's condition. My mother has Alzheimer's and is deteriorating very quickly.
The team treat her kindly and with patience and respect.
As a family we are all very grateful for such high level of care and we would highly recommend The Oaks
to other families.
Reply from Amie Archer, Customer Focus Lead at The Oaks
Thank you for your wonderful feedback, we feel that Mum has settled in so quickly and well into the home, she has been a lovely addition and we are so thankful for your trust in us!
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Review from L H (Daughter-in-law of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at The Oaks have supported my father-in-law and the family with a challenging and emotional move from another care home with great care. My father-in-law has advanced dementia and some challenging behaviour which the team and The Oaks are managing with ease and confidence. The environment is
relaxed and homely and my father-in-law has settled quickly despite the potential trauma from the move. We're reassured he's in good hands.
Reply from Amie Archer, Customer Focus Lead at The Oaks
Thank you so much for taking the time to reflect and share your positive experience with The Oaks and team so far. We have loved having your father-in-law here with us, he has been a great addition to…read more
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Review from L R (Wife of Resident) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Oaks was a home from home for my husband. He came very week for respite care and was so well looked after, knowing he was in such safe hands gave me a much-needed break from caring for him.
He came for a 2 week respite so I could go on holiday and once again I could go knowing he was in safe hands.
The staff are caring and kind. I would like to thank them for looking after him so well.
Reply from Amie Archer, Customer Focus Lead at The Oaks
Thank you for a beautiful review, we have always looked forward to and enjoyed your husband's time with us, he has always been such a character and a pleasure to care for. We very much appreciate your…read more
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Review from M B (Sister of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had very good experiences when I come to the home to visit my sister.
Reply from Samantha Crawley, CEO at The Oaks
Thanks ever so much for taking the time to send in this review. We really appreciate everyone who does this and it helps to show people just how fab the team are at The Oaks! We are very grateful to…read more
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Review from Rachel S (Daughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After looking at 4 different homes for respite.
I can't thank The Oaks enough for being everything and more.
My mum had a brilliant time and they treated her as if she was their own mum.
Best care home ever. She now attends weekly for a day visit and loves every minute.
Thank you.
Reply from Amie Archer, Customer Focus Lead at The Oaks
Thank you for your incredible review, we were thrilled when you confirmed Mum would be staying with us and the team was ever so sad to see her stay finish. We look forward to Mum's visit each week,…read more
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Review from Dawn P (Daughter of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial enquiry to viewing the home and then the transfer from the hospital to the home, everything was extremely quick and professional. Dad has only been a resident for a couple of days, however we feel confident that in time he will settle and be very happy. The staff are a credit to the
home, very welcoming and helpful.
Reply from Amie Archer, Customer Focus Lead at The Oaks
Thank you for your positive feedback, it is always appreciated and the trust you have placed in The Oaks to move Dad in - Dad has been an incredible addition to the home and we look forward to…read more
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Current Review Score: 9.6 (9.575)

Overview of Review Score

The Review Score of 9.6 (9.575) out of 10 for The Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.575 for The Oaks is calculated as follows: ( (332 Excellents x 5) + (31 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (30 Very Poors x 1) ) ÷ 402 Ratings = 4.575
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Oaks is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Lianne

Lianne Sturmey

Job Title: Home Manager Joined: 2023

I'm Lianne, and I am thrilled to be part of the EQ Care Team supporting the Oaks in Rubery. I started in the care industry 25 years ago as a care assistant. Although I liked my role, I felt that I needed to progress. I gained my NVQs and worked hard to become a senior care assistant, progressing to Deputy Manager within 3 years. Now as a home manager, I love to provide the people I support with person-centred quality care and take time to understand the needs and preferences of everyone we bring into our home.


The Oaks is a brand new, innovative home offering state-of-the-art facilities, bringing person-centred dementia care to those who need us in Birmingham and the surrounding areas.

Frequently Asked Questions about The Oaks

What types of Care is The Oaks registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Oaks have?

There are 71 Single Rooms.

What are the Facilities & Services at The Oaks?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Oaks to the centre of Birmingham?

7.2 mile(s) as the crow flies, distance by road may be significantly further.

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