The Oaks

Rubery Lane, Rubery, Birmingham B45 9AY
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9.6 46 Reviews
  • The Oaks, Birmingham
The Oaks is a purpose-built care home (2023) offering Nursing, Nursing Dementia, Enablement and Residential Care and Support.

Wi-Fi will be available throughout the property. State of the art, innovative technology will be used throughout the home enabling the people they support to live a life of meaning and purpose, whatever that means to them.

They choose their teams by assessing emotional intelligence first and attitude second. They train their people exceptionally well and their teams love their training and induction to the organisation.

They want to speak with you in person - this decision is one of the hardest ones you will ever make, so they don't expect an email or call will help you make a decision that is right for you, or the person you love.

They are happy for you to drop by at any time to meet the team (there are no specific visiting times) - if you would like them to spend time exploring your circumstances and planning next steps - do make contact with them as they will schedule time in their diaries to ensure you have the time and space needed for this important conversation.

The location is to the south of Birmingham and has easy access to the M5, M42, and M6. Longbridge Train Station is a short drive away. There is a shopping complex close by as well as entertainment facilities; lovely walks can be found at the picturesque Lickey Hills and Waseley Hills country park.
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Care Provided by The Oaks

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1700
  • Self-Funded Residential Dementia Care: £1664 – £1750
  • Self-Funded Nursing Care: £1600 – £1700
  • Self-Funded Nursing Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Residential Care: £1600 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Nursing Care: £1600 – £1750
  • RESPITE Self-Funded Nursing Dementia Care: £1664 – £1750

Please note that everyone's needs can be different and therefore fees are subject to assessment.

These prices are only a guideline, please contact The Oaks to find out the exact price for your requirements.

Contact The Oaks to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Oaks to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lianne Sturmey (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (71)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (71)

The Oaks Reviews (46)

9.6

The Oaks has a Review Score of 9.6 (9.578) out of 10, based on 39 reviews in the last 2 years.
Over all time The Oaks has 46 reviews.

Overall Experience
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Date Published
  • 46
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Reviewer Connection to The Oaks
  • 20
  • 5
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Total of 46, showing 1-20
Review from Gary S (Son of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dear Sir/Madam, The Oaks care home has a great management team and staff, my mother is very well looked aftar, I have no hesitation in recommending The Oaks care home to anyone who request there services, kind regards, Gary.
Reply from Amie Archer, Customer Focus Lead at The OaksWe're so grateful for your lovely comments about our team. Everyone cares about making a difference every day, and your appreciation will mean the world to them. Thank you for taking the time to share your experience in such a positive way.
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Review from Richard B (Son of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum moved to The Oaks in May 2025, moving from another care home which couldn't address her dementia needs. From day one The Oaks has been a significant step up for mum in terms of the care that she receives from both nurses and carers. Due to mum's dementia she can be a challenging resident, but
the nurses and carers seem to have got her 'sussed' and know how to make her time at The Oaks as good as they can. I would recommend The Oaks to anyone seeking a caring and professional home for their relative.
Reply from Samantha Crawley, CEO at The OaksThank you ever so much for this wonderful review. The team will be very happy to read this and to know the impact they are having on you and your Mam's life. Supporting people living with dementia to live well is key to our ethos and we are delighted to see that your experience has been so positive. Many thanks S
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Review from Debbie S (Daughter of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled in very well at The Oaks. The staff are all helpful and friendly, nothing is too much trouble. We are able to visit freely and have even had chippy tea nights with Dad and other family members. Overall we are happy that Dad is happy at The Oaks.
Reply from Amie Archer, Customer Focus Lead at The OaksWe're delighted that you found our home to be welcoming and comfortable. Creating a homely, safe, and happy space for people living with us is at the heart of what we do. Thank you for your lovely review.
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Review from John S (Husband of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's been very good so far, I know my wife is not easy going.
Reply from Amie Archer, Customer Focus Lead at The OaksThank you so much for your kind review. We're delighted to hear that you had a positive experience with our home. Our team works hard to provide a warm, welcoming environment for everyone living here or visiting us, and your feedback means a lot to us.
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Review from Helen J (Daughter of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into The Oaks 4 weeks ago, after being in 3 previous institutions.
I can't believe the difference in her since she moved in. She still has her challenges, but she says she couldn't have found a better place to be. She says how kind the staff are, and they treat her like an adult human.
Reply from Amie Archer, Customer Focus Lead at The OaksThank you for trusting us with your loved one's care. It's wonderful to know that you and your family feel supported and reassured - that's exactly what we strive for every day.
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Review from Cornelius O (Husband of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very helpful and friendly. They are always on hand to help and look after residents and visitors when called upon.
Reply from Amie Archer, Customer Focus Lead at The OaksWe are so grateful for the lovely comments about our team. Everyone cares so much for making a difference, and your positive feedback will mean the world to them. Thank you for taking the time to share your positive experience.
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Review from Lorraine C (Daughter of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very attentive, kind and always helpful and responsive in relation to my mother's needs. Nothing is too much for the staff in delivering care; they treat my mom with respect. All interactions demonstrate they understand her needs in accordance with her personal preferences. Mom has expressed
many times that she is happy and feels cared for. The management team have been extremely supportive and always available to provide advice and assistance.
Reply from Amie Archer, Customer Focus Lead at The OaksThank you for your wonderful feedback! It is always great to know that our team demonstrate our philosophy and ethos within the home and no only the people in our care, but their loved ones too. Thank you again for a great review.
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Review from Libby G (Goddaughter of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, I can honestly say that I wouldn't want my Godmother to be anywhere else; The staff are welcoming, friendly, humorous and attentive with some staff highly commendable.


The patients are encouraged to socialise and to join in the activities, which are generally tailored to dementia patients,

(though I have enjoyed a few myself!)


The rooms are spacious and can be made homely with personal items. Furniture can be moved for the residents' safety and personal needs. My only grievance is that the room often smells unpleasant (urine), and I have occasionally had to clean the food tray.


The food is usually of a high standard, with some yummy desserts and often alternatives offered.


When there is a full quota of staff, things run well, but there have been occasions where carers have been delayed due to shortages.


Whenever I have raised an issue, it has been dealt with in a timely and efficient manner.


Inspite of the odd niggles, I would highly recommend The Oaks.

Reply from Amie Archer, Customer Focus Lead at The OaksThank you for your feedback, we always appreciate any feedback received, as it allows us to know what we are doing well and how things can be better! We love that you feel so pleased for your Godmother to be living with us, and we have enjoyed having her here at The Oaks, too. Thank you again for your positive review.
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Review from T L (Daughter of Resident) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad became a resident of The Oaks in April and from my very first interaction with the staff, I had a wonderful feel for the place. I live overseas so can't visit Dad as often as I'd like, but when I have visited, Dad has been well taken care of, the facility is very clean and modern and the staff
are wonderful and caring. Dad is thriving since being a resident at The Oaks, and I believe this is down to their care and attention, and him being fed regular meals with a lot of his favorite foods. The home offers lots of daily activities for residents which I follow on social media, so even though I can't be there often, I do feel connected to what is happening. And, of course, I phone regularly, and the staff are always wonderful and helpful, even running the phone up three flights of stairs so I can chat with Dad.
Reply from Amie Archer, Customer Focus Lead at The OaksWow! What a beautiful review not only for dad but towards our team and home - it has been a pleasure to heave dad living here with us and we appreciate your trust in us when you can't always visit. Thank you again for your positive feedback, we will be sure to pass this onto our team x
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Review from Anneka C (Granddaughter of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My nanna has dementia and is very vulnerable, life at home got difficult and we as a family had a look at several care homes and the oaks stood out, she was settling in well however on the open day as a family we all visited and I noticed that my Nan had a massive bruise on her left cheek and ear also
going round the back of her head which I told my aunt about and she wasn't informed of any incident that had happened to my Nan, there was no mention of any accident that was logged in the accident book. On that week my aunt asked if I could visit my nan for the week as she had a well needed break during this time I came to visit at different times, one occasion my nan was in bed without a sheet on, another occasion my nan was in bed and her bed linen smelled of strong urine, during meal times my Nan wasn't encouraged to eat in the dining room she was left in her room , my nan would also hide under her blanket out of fear of being hurt, we left milkshake and it was still there the next day.
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Review from Heather S (Friend of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
This care home isn't what it seems my friends mom was a resident here and she was given all her meals in her room instead of encouraging her to the dinner hall, dirty underwear left in her shower by carers, several bruises on different occasions without explanations, dirty bedding which was changed
by relatives and then no sheet on the bed, milkshake left for hours and not replaced, a major incident happened where my friends mom was brutally attacked by another resident which led to hospitalisation and she's been terrified covering herself and crying because she's clearly been hurt multiple times and nothing has been documented.
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Review from Tina K (Daughter of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Mother was at The Oaks for 4 weeks. During this time my Mother had 2 alleged falls (not witnessed ) only identified injuries when I bought to the homes attention my mothers bruising I had discovered and then this was put down to "it must of been from that fall that nobody witnessed" and yet they
were getting my mom ready every day but nothing documented about bruising it was severe, I have photos . The last incident my Mother was attacked by another resident not witnessed but in my Mother's room was a supposed to be "safe place". My mother ended up in the hospital for a month after this attack, we are broken that this has happened to our Mother & 3 incidents in 4 weeks 2 trips to A&E & also paying £6,400 for the privilege of our Mother to be covered in bruises. WOULD YOU PUT YOUR LOVED ONE HERE? Staff do their upmost best on the First floor however can not monitor each resident all the time & due to complex needs Insufficient staff level
THIS IS IN THE INTEREST OF THE GENERAL PUBLIC
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Review from Gill D (Daughter-in-law of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family would like to thank all the staff at The Oaks for their ongoing excellent care and we cannot praise you all enough for making my mother in law feel so loved and secure in your care home. Nothing is too much trouble and your attention to detail is excellent. Communication is also superb
and we as a family are always included in everything. We have no doubt that my mother in law feels part of a loving caring family at The Oaks and where possible she enjoys being taken out in your electric mini bus too.
We as a family can highly recommend The Oaks and are so grateful that my mother in law is being cared for so very well.
Reply from Amie Archer, Customer Focus Lead at The OaksThank you for your continuous support to our home and positive feedback - it is so special when the person who lives here and their loved ones become part of The Oaks family!
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Review from Carol M (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mom became a resident of The Oaks during August 2025.
From my first initial meeting with the team I was made to feel reasured regarding all of my worries about the transition of Mom's care.
On the day Mom arrived she was welcomed by all with open arms into her new surroundings , her huge smile
gave me the sense of her happiness that we had not seen for a long time......
Mom has been looked after by this incredible team of laundry ,catering ,carers ,nurses , activity & events , reception management who go over and above to make Mom's journey the best we could ever wish for.
My daughters and grandaughters shared a magical experince where a shopping day was created for the residents to spend role play £1 notes on items from stalls ranging from a variety of items.
After Mom's first few weeks , i recieved a beautiful picture of Mom enjoying a glass of prosecco sitting in the sunshine on the patio celebrating National Prossecco day.....
Well done The Oaks you are truly amazing.
Reply from Amie Archer, Customer Focus Lead at The OaksThank you for such positive and beautiful feedback, it has been a pleasure to have mum and your whole family apart of The Oaks and we appreciate all of your support helping mum settle into her new home and helping her be apart of all the amazing events and experiences held here. Thank you, Amie x
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Review from Debbie I (Relative of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Beautiful, welcoming home with plenty of space for residents to move about. Excellent views over the surrounding areas. Relatives and friends made very welcome. Private areas to sit with residents both inside and outside. Drinks available for visitors which is much appreciated when travelling long distances.
The staff are friendly and caring. Residents are very well cared for and happy. The home is very different from any other I have been in and took me a while to embrace it. The activities are brilliant and the home seems to focus on fun, laughter and living in the moment.
Reply from Amie Archer, Customer Focus Lead at The OaksThank you for your positive feedback for our home! We know it can be a long journey to us and we are pleased to know that you arrive to a warm welcome from the team and drinks made available. Thank you again
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Review from Johanna R (Wife of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Oaks is a wonderful home! Modern, beautifully furnished, well kept and clean. All staff from house keepers, laundry, kitchen, carers and management, are very caring, lovely, friendly, and happy people (they rarely waiver even towards the end of long challenging shifts). They all do their very best
for the residents and often go beyond. The carers are just incredible with residents, supporting them in all their daily needs and engaging with them. On my husbands floor there is lots of chatter & exhubrance (along with quiet times) with the carers often leading impromptu singing & dancing from the dining room much to everyones delight! I find management team are also approachable very supportive and will listen and act on any concerns or requests to the very best of their abilities and are led by a wonderful and manager. The activities leaders also get a special mention for all their lots of inovative & enjoyable ideas.
Reply from Samantha Crawley, CEO at The OaksThank you ever so much for this amazing review. We are so proud of the team at The Oaks and the great leaders we have there too. The team will be thrilled to see this! Thank you so much
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Review from Mark M (Son of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad settled in straight away and the carers are understanding & very helpful. The Oaks is very clean, well furnished with a very relaxing feel and the rooms are comfortable & inviting. There is a good variety of food with plenty of it. The activities cater to everyone's needs and residents are encouraged
to join in & plenty of themed events for residents & families. Management annd all the team are always happy to help.
Reply from Amie Archer, Customer Focus Lead at The OaksThank you for your very positive feedback, we are always pleased to hear that relatives and loved ones of people living at The Oaks are happy with not only the care but the environment and meal time experiences. Dad has been an incredible addition to our home, always putting a smile on the faces of our team and appreciate the fantastic relationship in place with yourself and the family. Thank you again for you great feedback.
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Review from L B (Sister of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a huge thank you to all the staff at The Oaks. My sister has settled in well and takes part in lots of activities. Where she lived before , she spent a lot of time on her own. Making the decision to move her was a huge one but I am so happy I did. Although I don't live anywhere near,
I feel reassured that the care is of the highest standard and the activities are varied and numerous. The staff are always ready to speak to me on the phone when I ring to see how my sister is. Thank you again to all at The Oaks
Reply from Samantha Crawley, CEO at The OaksThank you ever so much for this review! The team will be so delighted to read this - they absolutely love to ensure people have the best days and we are so proud of them! Thank you S
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Review from C J (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had tried respite at another home locally and before choosing a long term home we encouraged her to try The Oaks. She initially booked a month's respite but after 2 weeks decided to make it her permanent home. Mum found the staff to be very caring and the atmosphere more calm. She definitely prefers
the food and is finally gaining weight. She absolutely loves Ted (the resident dog). Her room is lovely and when visiting all the staff are very welcoming and friendly.
Reply from Amie Archer, Customer Focus Lead at The OaksThank you for the positive feedback for not only our care team, but our kitchen team and of course, TED! It has been a pleasure having mum here with us, she is definitely part of The Oaks family and it is always great to know that you receive a warm welcome during your visits too.
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Review from J A (Power of Attorney of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are generally very pleased with the quality of care provided, especially during February when our friend's birthday celebration was thoughtfully personalised in a particularly meaningful way.


Our friend also thoroughly enjoyed a trip out with staff to a local cafe.


All staff we have met have

generally come across as being sincere, proactive and professional. They are friendly, caring and accommodating. That has been apparent on each visit, typically from the moment we have arrived at reception when we often receive a warm welcome. So it is no surprise to us that our friend has frequently expressed happiness with living at The Oaks.
Reply from Amie Archer, Customer Focus Lead at The OaksIt is always great being provided positive feedback from a friend or relative of a person living in The Oaks, but to also have that fantastic feedback from the person living here too is amazing - thank you for your review, we love to hear that you receive a warm welcome from our whole team and you can see your friend settling in well to the home and a expression of our person centred care directed to them. We hope that yourself and your friend continue to feel happy with the care here at The Oaks.
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Current Review Score: 9.6 (9.578)

Overview of Review Score

The Review Score of 9.6 (9.578) out of 10 for The Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.578 for The Oaks is calculated as follows: ( (370 Excellents x 5) + (51 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (30 Very Poors x 1) ) ÷ 462 Ratings = 4.578
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Oaks is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 01 Dec 2025

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Meet the Team (1)

Lianne

Lianne Sturmey

Job Title: Home Manager Joined: 2023

I'm Lianne, and I am thrilled to be part of the EQ Care Team supporting the Oaks in Rubery. I started in the care industry 25 years ago as a care assistant. Although I liked my role, I felt that I needed to progress. I gained my NVQs and worked hard to become a senior care assistant, progressing to Deputy Manager within 3 years. Now as a home manager, I love to provide the people I support with person-centred quality care and take time to understand the needs and preferences of everyone we bring into our home.


The Oaks is a brand new, innovative home offering state-of-the-art facilities, bringing person-centred dementia care to those who need us in Birmingham and the surrounding areas.

Frequently Asked Questions about The Oaks

What types of Care is The Oaks registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Oaks have?

There are 71 Single Rooms.

What are the Facilities & Services at The Oaks?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Oaks to the centre of Birmingham?

7.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Oaks to verify any information. View our terms and conditions. The Oaks has an Enhanced Service - more info.