The Oaks

Rubery Lane, Rubery, Birmingham B45 9AY
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9.6 46 Reviews
  • The Oaks, Birmingham
The Oaks is a purpose-built care home (2023) offering Nursing, Nursing Dementia, Enablement and Residential Care and Support.

Wi-Fi will be available throughout the property. State of the art, innovative technology will be used throughout the home enabling the people they support to live a life of meaning and purpose, whatever that means to them.

They choose their teams by assessing emotional intelligence first and attitude second. They train their people exceptionally well and their teams love their training and induction to the organisation.

They want to speak with you in person - this decision is one of the hardest ones you will ever make, so they don't expect an email or call will help you make a decision that is right for you, or the person you love.

They are happy for you to drop by at any time to meet the team (there are no specific visiting times) - if you would like them to spend time exploring your circumstances and planning next steps - do make contact with them as they will schedule time in their diaries to ensure you have the time and space needed for this important conversation.

The location is to the south of Birmingham and has easy access to the M5, M42, and M6. Longbridge Train Station is a short drive away. There is a shopping complex close by as well as entertainment facilities; lovely walks can be found at the picturesque Lickey Hills and Waseley Hills country park.
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Care Provided by The Oaks

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1700
  • Self-Funded Residential Dementia Care: £1664 – £1750
  • Self-Funded Nursing Care: £1600 – £1700
  • Self-Funded Nursing Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Residential Care: £1600 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Nursing Care: £1600 – £1750
  • RESPITE Self-Funded Nursing Dementia Care: £1664 – £1750

Please note that everyone's needs can be different and therefore fees are subject to assessment.

These prices are only a guideline, please contact The Oaks to find out the exact price for your requirements.

Contact The Oaks to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Oaks to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lianne Sturmey (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (71)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (71)

The Oaks Reviews (46)

9.6

The Oaks has a Review Score of 9.6 (9.578) out of 10, based on 39 reviews in the last 2 years.
Over all time The Oaks has 46 reviews.

Overall Experience
  • 36
  • 6
  • 1
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  • 3
Date Published
  • 46
  • 16
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  • 36
  • 10
Reviewer Connection to The Oaks
  • 20
  • 5
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
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Total of 46, showing 21-40
Review from Sue G (Daughter of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Oaks staff are all very caring and understanding of my mother's condition. My mother has Alzheimer's and is deteriorating very quickly.
The team treat her kindly and with patience and respect.
As a family we are all very grateful for such high level of care and we would highly recommend The Oaks
to other families.
Reply from Amie Archer, Customer Focus Lead at The OaksThank you for your wonderful feedback, we feel that Mum has settled in so quickly and well into the home, she has been a lovely addition and we are so thankful for your trust in us!
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Review from L H (Daughter-in-law of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at The Oaks have supported my father-in-law and the family with a challenging and emotional move from another care home with great care. My father-in-law has advanced dementia and some challenging behaviour which the team and The Oaks are managing with ease and confidence. The environment is
relaxed and homely and my father-in-law has settled quickly despite the potential trauma from the move. We're reassured he's in good hands.
Reply from Amie Archer, Customer Focus Lead at The OaksThank you so much for taking the time to reflect and share your positive experience with The Oaks and team so far. We have loved having your father-in-law here with us, he has been a great addition to our people living in the home. We are pleased that his onboarding has been successful and we have been able to help the whole family through this process. Thank you again for your lovely review!
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Review from L R (Wife of Resident) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Oaks was a home from home for my husband. He came very week for respite care and was so well looked after, knowing he was in such safe hands gave me a much-needed break from caring for him.
He came for a 2 week respite so I could go on holiday and once again I could go knowing he was in safe hands.
The staff are caring and kind. I would like to thank them for looking after him so well.
Reply from Amie Archer, Customer Focus Lead at The OaksThank you for a beautiful review, we have always looked forward to and enjoyed your husband's time with us, he has always been such a character and a pleasure to care for. We very much appreciate your positive feedback and wish yourself and your family the best.
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Review from M B (Sister of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had very good experiences when I come to the home to visit my sister.
Reply from Samantha Crawley, CEO at The OaksThanks ever so much for taking the time to send in this review. We really appreciate everyone who does this and it helps to show people just how fab the team are at The Oaks! We are very grateful to the Home Manager for leading this heart-centred team so well. Thanks so much.
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Review from Rachel S (Daughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After looking at 4 different homes for respite.
I can't thank The Oaks enough for being everything and more.
My mum had a brilliant time and they treated her as if she was their own mum.
Best care home ever. She now attends weekly for a day visit and loves every minute.
Thank you.
Reply from Amie Archer, Customer Focus Lead at The OaksThank you for your incredible review, we were thrilled when you confirmed Mum would be staying with us and the team was ever so sad to see her stay finish. We look forward to Mum's visit each week, she is the life and soul of each day and the activities involved with that day too. Thank you for your trust in us and we look forward to seeing mum again this week!
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Review from Dawn P (Daughter of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial enquiry to viewing the home and then the transfer from the hospital to the home, everything was extremely quick and professional. Dad has only been a resident for a couple of days, however we feel confident that in time he will settle and be very happy. The staff are a credit to the
home, very welcoming and helpful.
Reply from Amie Archer, Customer Focus Lead at The OaksThank you for your positive feedback, it is always appreciated and the trust you have placed in The Oaks to move Dad in - Dad has been an incredible addition to the home and we look forward to building up our relationship with both him and yourself!
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Review from Andrew B (Son of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beautiful home, very clean and well furnished. All staff are very friendly and caring. Staff are always present and willing to help or care with the residents. My mother is really enjoying her stay and feels well looked after. The food is excellent and daily activities keep my mum well occupied. She
has also made lots of friends with other residents and enjoys visits from family and friends in the coffee lounge which has a relaxing atmosphere. I highly recommend The Oaks!
Reply from Samantha Crawley, CEO at The OaksThank you ever so much for taking the time to send this review in. The team at The Oaks, led by the manager are fantastic and we are so proud to work with her and the team there. We know they all strive to offer fab days, every day and seeing your review makes it clear that they are. Thanks so much.
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Review from L M (Granddaughter of Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really nice atmosphere. The staff are friendly and inviting.
Reply from Lianne Sturmey, Home Manager at The OaksThank you for leaving such a lovely review. We are so happy that you are happy with care at The Oaks. Many thanks.
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Review from W P (Daughter of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice welcoming atmosphere.
Always willing to help.
Reply from Amie Archer, Customer Focus Lead at The OaksThank you for your positive feedback, we are always thriving to make anyone and everyone feel welcome and at home when visiting or staying at The Oaks.
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Review from Kate A (Granddaughter of Resident) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, attention and genuine interest the staff show my nan is just phenomenal! My nan hasn't looked this good in years and that is solely down to the staff here. It has brought such peace of mind having her here and I just can't thank all staff enough.
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Review from Lisa A (Daughter of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are really pleased with Dad's care. He loves it here and enjoys the meals very much. I would like to shout out to all staff who are amazing but I want to shout out to one lady who always greets with a smile and a gentleman whose experience and friendly, approachable demeanour are welcomed.
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Review from Elaine D (Sister of Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Oaks is fantastic. Lovely staff. Clean and bright. Love it.
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Review from C B (Sister of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, very friednly, so welcoming. Just a pleasure to come.
Reply from Lianne Sturmey, Home Manager at The OaksThank you for leaving us such a lovely review of the home. We are so pleased that you enjoy your visits here, it's always a pleasure to welcome you when you come and see us.
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Review from M N (Daughter of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Visited today 01/04/2024 was very disappointed with meal time. The starter was soup which was cold and main course was baked potato with either beans, cheese or sweetcorn but the presentation not very appealing. No salad to accompany the meal, very plain. Residents had no stimulation or activities going
on today so no encouragement to come out of rooms.
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Review from P W (Son of Resident) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited a few care homes before accepting The Oaks. The staff and management are truly amazing with my dad. The care and love they all show him is so absolutely wonderful. Everyone goes above and beyond with their duties and I will never have to worry about my dad's care and well-being thanks to these
wonderful people.
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Review from V C (Relative of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
He was in a previous home and is now happy. The staff keep us informed with everything. He is a lot happier here and is talking better.
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Review from Sharon W (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dad has now been here nearly 3 weeks and in that time he has settled in beautifully. It feels like home and I feel contented knowing Dad is happy, comfortable and secure with great staff which is so reassuring. Nothing is any trouble when asking. Just so thankful we found this fantastic home for
Dad.
Reply from Lianne Sturmey, Home Manager at The OaksWe are so pleased that you are happy with Dad living at The Oaks. We know how important the move to us was, and how important for the family it is for Dad to be closer to them. We absolutely love having him here and he has settled in so well already!
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Review from Sarah M (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been here for 2 weeks, he has settled in lovely. Staff are very caring. Very happy with everything here. Home very comfortable and homely. Thank you to all staff.
Reply from Lianne Sturmey, Home Manager at The OaksThank you for the kind review and lovely comments. We are thrilled that Dad has settled in so well here at The Oaks. He is a pleasure to have here and we thank you for trusting us with your dad's care.
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Review from V M (Granddaughter of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First time in his new place.
The entrance, tea and coffee area is beautiful and the place has a very warm welcoming feel.
Staff seem lovely, welcoming and attentive.
Grandad seems happy and relaxed.
Reply from Zoe Doherty, Home Manager at The OaksThank you for the lovely comments about The Oaks. We are really happy that Grandad has settled in so well and already seems so content here.
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Review from Amanda F (Daughter of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Oaks is the best care home I have ever visited. My dad had a beautiful welcome with a new home card and a big box of chocolates left in his room. All the staff from the home manager to the cleaning team were so welcoming and reassuring. Nothing was too much trouble for them and they always seemed
really genuine in their care and love for the residents. I cannot recommend The Oaks enough, they are second to none.
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Current Review Score: 9.6 (9.578)

Overview of Review Score

The Review Score of 9.6 (9.578) out of 10 for The Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.578 for The Oaks is calculated as follows: ( (370 Excellents x 5) + (51 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (30 Very Poors x 1) ) ÷ 462 Ratings = 4.578
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Oaks is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 01 Dec 2025

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Awards / Recognitions (0)

Meet the Team (1)

Lianne

Lianne Sturmey

Job Title: Home Manager Joined: 2023

I'm Lianne, and I am thrilled to be part of the EQ Care Team supporting the Oaks in Rubery. I started in the care industry 25 years ago as a care assistant. Although I liked my role, I felt that I needed to progress. I gained my NVQs and worked hard to become a senior care assistant, progressing to Deputy Manager within 3 years. Now as a home manager, I love to provide the people I support with person-centred quality care and take time to understand the needs and preferences of everyone we bring into our home.


The Oaks is a brand new, innovative home offering state-of-the-art facilities, bringing person-centred dementia care to those who need us in Birmingham and the surrounding areas.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Oaks to verify any information. View our terms and conditions. The Oaks has an Enhanced Service - more info.