The Oaks

Rubery Lane, Rubery, Birmingham B45 9AY
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9.9 34 Reviews
  • The Oaks, Birmingham
The Oaks is a purpose-built care home (2023) offering Nursing, Nursing Dementia, Enablement and Residential Care and Support.

Wi-Fi will be available throughout the property. State of the art, innovative technology will be used throughout the home enabling the people they support to live a life of meaning and purpose, whatever that means to them.

They choose their teams by assessing emotional intelligence first and attitude second. They train their people exceptionally well and their teams love their training and induction to the organisation.

They want to speak with you in person - this decision is one of the hardest ones you will ever make, so they don't expect an email or call will help you make a decision that is right for you, or the person you love.

They are happy for you to drop by at any time to meet the team (there are no specific visiting times) - if you would like them to spend time exploring your circumstances and planning next steps - do make contact with them as they will schedule time in their diaries to ensure you have the time and space needed for this important conversation.

The location is to the south of Birmingham and has easy access to the M5, M42, and M6. Longbridge Train Station is a short drive away. There is a shopping complex close by as well as entertainment facilities; lovely walks can be found at the picturesque Lickey Hills and Waseley Hills country park.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1399 – £1554
  • Self-Funded Residential Dementia Care: £1400 – £1554
  • Self-Funded Nursing Care: £1400 – £1554
  • Self-Funded Nursing Dementia Care: £1500 – £1650
  • RESPITE Self-Funded Residential Care: £1400 – £1554
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1554
  • RESPITE Self-Funded Nursing Care: £1400 – £1554
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1599

Please note that everyone's needs can be different and therefore fees are subject to assessment.

These prices are only a guideline, please contact The Oaks to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Lianne Sturmey (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (71)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (71)

The Oaks Reviews (34)

9.9

The Oaks has a Review Score of 9.9 (9.876) out of 10, based on 32 reviews in the last 2 years.
Over all time The Oaks has 34 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Oaks
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Total of 34, showing 21-34
Review from M N (Daughter of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Visited today 01/04/2024 was very disappointed with meal time. The starter was soup which was cold and main course was baked potato with either beans, cheese or sweetcorn but the presentation not very appealing. No salad to accompany the meal, very plain. Residents had no stimulation or activities going
on today so no encouragement to come out of rooms.
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Review from P W (Son of Resident) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited a few care homes before accepting The Oaks. The staff and management are truly amazing with my dad. The care and love they all show him is so absolutely wonderful. Everyone goes above and beyond with their duties and I will never have to worry about my dad's care and well-being thanks to these
wonderful people.
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Review from V C (Relative of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
He was in a previous home and is now happy. The staff keep us informed with everything. He is a lot happier here and is talking better.
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Review from G D (Daughter-in-law of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such friendly, welcoming and kind and helpful staff. Nothing was too much trouble and we, as a family, are in no doubt that our relative will be very happy here.
Warmest regards.
Reply from Lianne Sturmey, Home Manager at The Oaks

Thank you for the lovely words - we are really pleased that you are happy having found The Oaks. We absolutely love having your relative here, she has settled in so well and is an absolute pleasure to look after.

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Review from Sharon W (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dad has now been here nearly 3 weeks and in that time he has settled in beautifully. It feels like home and I feel contented knowing Dad is happy, comfortable and secure with great staff which is so reassuring. Nothing is any trouble when asking. Just so thankful we found this fantastic home for
Dad.
Reply from Lianne Sturmey, Home Manager at The Oaks

We are so pleased that you are happy with Dad living at The Oaks. We know how important the move to us was, and how important for the family it is for Dad to be closer to them. We absolutely love having him here and he has settled in so well already!

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Review from Sarah M (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been here for 2 weeks, he has settled in lovely. Staff are very caring. Very happy with everything here. Home very comfortable and homely. Thank you to all staff.
Reply from Lianne Sturmey, Home Manager at The Oaks

Thank you for the kind review and lovely comments. We are thrilled that Dad has settled in so well here at The Oaks. He is a pleasure to have here and we thank you for trusting us with your dad's care.

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Review from V M (Granddaughter of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First time in his new place.
The entrance, tea and coffee area is beautiful and the place has a very warm welcoming feel.
Staff seem lovely, welcoming and attentive.
Grandad seems happy and relaxed.
Reply from Zoe Doherty, Home Manager at The Oaks

Thank you for the lovely comments about The Oaks. We are really happy that Grandad has settled in so well and already seems so content here.

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Review from Amanda F (Daughter of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Oaks is the best care home I have ever visited. My dad had a beautiful welcome with a new home card and a big box of chocolates left in his room. All the staff from the home manager to the cleaning team were so welcoming and reassuring. Nothing was too much trouble for them and they always seemed
really genuine in their care and love for the residents. I cannot recommend The Oaks enough, they are second to none.
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Review from Neil R (Nephew of Resident) published on 9 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a relief to find such a great care home! After being in two homes prior to the Oaks I was getting a little concerned about the levels of care offered.


Since my uncle entered the Oaks Care Home I can say the standard of care he's received is nothing short of excellent. I've arrived several

times unannounced and not once had to challenge any of the staff about his appearance or his general wellbeing.


Everything has been made easy in all my dealings with the staff and management regarding his care from taking medication, his eating and socalising........no complaints at all.

Reply from Zoe Doherty, Customer Focus Leader at The Oaks

Thank you for this lovely review, we are so pleased with how your your uncle has settled in at The Oaks.

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Review from V C (Daughter of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom was one of the first to come and stay at The Oaks. She's settled in so well due to the fabulous staff and immaculate warm surroundings. I'm always welcomed as a friend whenever |I visit. It's a joy to walk through the door.
Reply from Zoe Doherty, Customer Focus Leader at The Oaks

Thank you for the lovely words. Mum has settled in with us so well. We hope she continues to thrive here at The Oaks!

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Review from Anna G (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom and dad came to live here in August, it is a lovely care home, people are very kind and willing to do anything for my parents, it's a warm caring home and the people are lovely.
Reply from Zoe Doherty, Customer Focus Leader at The Oaks

Thanks, Anna we are so happy that Mum and Dad are enjoying life at The Oaks. Thank you for entrusting us with your parent's care, we hope they continue to thrive with us going forward.

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Review from M S (Brother of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother and sister-in-law have moved in and they are very happy, the staff are very helpful. The care is exceptional and they are very happy.
Reply from Zoe Doherty, Customer Focus Leader at The Oaks

We are so pleased your brother and sister-in-law are happy and settled with us at The Oaks. We love having them both with us!

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Review from Karen H (Daughter of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was one of the first residents to move into The Oaks. The transition from her own home was managed in a way that I could not have hoped to be better. She has received outstanding care in every way, which has been very reassuring for our family to know Mum is happy and safe and has all the
support she needs. The facilities are fantastic. I can recommend The Oaks wholeheartedly.
Reply from Zoe Doherty, Customer Focus Leader at The Oaks

We are so pleased that Mum is settling into The Oaks Care Home. She is an absolute pleasure to look after!

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Review from Amanda C (Daughter of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say. The Oaks absolutely outstanding from the care manager to all of her staff. Everything you ask not too much trouble. The home is absolutely beautiful and a bonus my mom has a garden room where she can sit outside. They understand my mom’s needs and give her 110%. I would highly recommend
this home. Thank you The Oaks.
Reply from Zoe Doherty, Customer Focus Leader at The Oaks

Thank you for your response. We are delighted that Mum is settling at The Oaks care home!

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Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for The Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.876 for The Oaks is calculated as follows: ( (343 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 379 Ratings = 4.876
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Oaks is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Lianne

Lianne Sturmey

Job Title: Home Manager Joined: 2023

I'm Lianne and I am thrilled to be part of the Bracebridge Team supporting the Oaks in Rubery. I started in the care industry 25 years ago as a care assistant. Although I liked my role I felt that I needed to progress. I gained my NVQs and worked hard to become a senior care assistant, progressing to Deputy Manager within 3 years. Now as a home manager, I love to provide the people I support with person-centred quality care and take time to understand the needs and preferences of everyone we bring into our home.


The Oaks is a brand new innovative home offering state-of-the-art facilities, bringing person-centred dementia care to those who need us in Telford and surrounding areas.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Oaks to verify any information. View our terms and conditions. The Oaks has an Enhanced Service - more info.