Beech Hill Grange

Dear Jodie,Thank you so much for your beautiful and heartfelt message. Your words have deeply touched all of us here at Beech Hill Grange.it was truly our privilege to care for your aunt and to get to know her vibrant personality and unique sense of humour. She brought smiles to so many of our team, and we are honoured that she and your family trusted us during such an important time.Person-centered care is at the heart of everything we do, and knowing that you felt involved, respected, and part of the care journey means the world to us. Your acknowledgment of the team's commitment, especially during her final days, is something we will cherish. Our staff strive every day to deliver not just care, but comfort, connection, and dignity and your kind words reinforce that our efforts make a real difference.As a fellow Registered Manager, your recommendation carries great weight and is received with immense gratitude and respect. Thank you

Thank you so much for your kind and thoughtful review. We're truly delighted to hear that your dad felt welcomed and safe from the moment he arrived, and that his time with us supported his recovery so positively.It means a great deal to the whole team to know that their care and dedication made such a difference. We always strive to create a supportive, homely environment, and it's lovely to hear that this was your experience.Thank you again for your trust in us during what must have been a difficult time. We wish your dad continued strength and good health.Warmest regards, Sonia

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear you had such a positive experience. Your comments mean a lot to the whole team and truly reflect the care and dedication everyone puts in every day. We're especially proud to support staff development and create a warm, family-like environment for our residents. Thank you again!

Dear Carol, Thank you so much for taking the time to share such kind and thoughtful feedback about your mother's time at Beech Hill Grange.We are truly honoured that you entrusted us with her care. It means a great deal to know that she felt comfortable, enjoyed the amenities like the hair salon and her pre-lunch sherry, and was supported by our team throughout her stay.Your comments about the compassion and dignity shown by the team during such a difficult time are deeply appreciated. Supporting families as well as residents is something we care about very much.We will be sure to share your message with the team it will mean a lot to them.Thank you again for your recommendation and for being part of the Beech Hill Grange community.With warmest regards, Sonia

Thank you so much for your kind and thoughtful feedback. We are truly grateful for your recognition of the care and service we provide at Beech Hill Grange. It means a great deal to our entire team to hear that you and your wife are extremely impressed with the support your loved one is receiving. We are especially proud to hear your comments regarding our manager's leadership-her dedication, professionalism, and compassion set the tone for the standard of care we strive to uphold throughout the home.Your words are a wonderful reflection of the hard work and commitment shown by all our staff, who consistently aim to deliver respectful, person-centered care every day. Knowing that our efforts are having such a positive impact is both encouraging and motivating.Thank you once again for taking the time to share your experience. Warm regards

Thank you so much for taking the time to share your experience with us. Your kind and heartfelt words mean a great deal to the entire team here at Beech Hill Grange. We remember your friends very fondly, and it has been a privilege to support them both over the years. Your feedback affirms our commitment to delivering care that is not only safe and professional but also deeply personal and compassionate. It's incredibly meaningful to hear that you felt the difference from the very first phone call - we truly believe that knowing and valuing the whole person is essential to providing the highest quality care. The loss of your friend was felt by many of our team, and we were honored to be there during such a significant time. Your acknowledgement of the support offered to his partner is especially appreciated, as continuity and emotional care are at the heart of what we do. Thank you. Warmest regards.

Thank you for taking the time to write a review for the home. Your heartfelt words about Beech Hill Grange and its staff beautifully convey the gratitude and admiration you feel for the care they provided to your mom and family during such a challenging time. It's clear how much their compassion and attentiveness meant to you and your special mentions of the nurse, the two sisters and even Blue, the cat, paint a vivid picture of the warmth and humanity at the heart of this care home.

It's wonderful to hear such positive feedback about the care your aunt has received! It sounds like the staff went above and beyond from the moment you arrived, ensuring that both you and your aunt felt supported and comfortable after a long journey. The fact that they immediately provided compassionate care and made you feel included as a relative is truly heartwarming. It's also great to know that the facilities allow for personal touches, like bringing in familiar items to make the space feel like home. Your description of the care being 100%, both emotionally and physically, shows how dedicated the team is to your aunt's well-being. The idea that you would feel comfortable living there yourself someday speaks volumes about the quality of care and environment. Thank you for sharing this lovely review!

Thank you so much for your kind words and wonderful feedback. We are truly delighted to hear that your mum had such a positive experience during her stay at Beech Hill Grange. Our team is dedicated to providing the highest level of care and it's heartwarming to know that you felt well-supported by both our care staff and the new manager. We're so glad we could make your mum's stay special and that you have confidence in recommending us. We look forward to welcoming your mum back for her future respite stays. Your appreciation means the world to us!

Thank you so much for your kind feedback on Beech Hill Grange. We are delighted to hear that you had a positive experience during your visit and that the homely atmosphere and dedication of our staff stood out to you. Providing a warm, supportive environment where our residents feel cared for is always our priority and we are glad this was reflected in your visit. Your recommendation means a lot to us and we truly appreciate your recognition of the efforts we make to create a nurturing community for our residents. Thank you again for sharing your thoughts!

Thank you for taking the time to share your feedback. We're so glad to hear that your aunt is doing well and that you observed how our team manages various situations. We understand that mealtimes can be a bit challenging and we appreciate your suggestion regarding additional staff support during this time. We are always looking for ways to improve the experience for our residents and will certainly take your comments into consideration. It's great to hear that you find our activities plentiful and engaging as well. Your feedback helps us continue to provide the best care possible.

Thank you so much for your heartfelt feedback. We are delighted to hear that your mother has felt at home with us for over six years and that you have been pleased with the consistent care and dedication of our team. It's wonderful to know that the homely atmosphere and welcoming environment have made a difference for both you and your mother. Your kind words are a great encouragement to us all. Thank you for your continued trust in Beech Hill Grange. Regards, Sonia.

Thank you for sharing your positive experience with us. We're thrilled to hear that your wife has received such compassionate care and support from our team. It's wonderful to know that our activities and entertainment are making a difference as well. We're committed to continuously improving, and your kind words are a great encouragement to our entire staff. Sonia Nixon Home Manager

Thank you for sharing your feedback. We understand how important it is to find the right care for your loved one, especially with dementia or Alzheimer's. At Beech Hill Grange, we carefully assess each resident's needs and always strive to provide appropriate care. We regret that your father-in-law's stay did not meet your expectations, but please know that our staff worked hard to support him, including involving family members when it was believed to be in his best interest. Regarding the notice to leave, this decision is made only after very careful consideration and with the safety/wellbeing of everyone in mind. We also strive to engage all residents in activities suitable to their needs, and we are sorry if this was not evident during his stay. We take all feedback seriously and are committed to providing the highest standard of care. If you would like to discuss this further, please feel free to contact me directly. Thank you again for your comments.