Submit a Review for Kincairney House
135 Glover Street, Perth, PH2 0JB
View full details of Kincairney HouseLatest Reviews for Kincairney House
09 June 2026
My husband has been a resident in Kincairney House for six months. The staff have looked after him with a genuine caring attitude and with good humour. In spite of inevitable staffing shortages at times, there is a determination on the part of the management to provide the best possible experience
for residents, relatives and staff alike. I appreciate the openness to discuss any query or concern. From my obseration, there appears to be a constant effort to enhance the care given at Kincairney.
09 June 2026
My husband has been with Kincairney House for over 1 year. He will not be coming home. He had a bad stroke quite some time ago. The care he has been having is good, but because he got used to regular care assistance, when they change it is a bit disconcerting for him. The nursing care is good. Also,
the food is sufficient for his needs. But why is his food now made much smaller, i.e., mashed up?
09 June 2026
Since arriving at Kincairney 4 months ago, my family have been very impressed by the care and support my mum has received. Staff are very caring and proactive to ensure Mum's needs are met. The home is spotless, and her room is spacious, light and bright. There is a good range of meals available
with alternatives offered when necessary. There has been an increase in activities recently, offering variety, although I feel more could still be provided.
22 May 2026
Dad has been a resident at Kincairney since November 2025, and the care he has received has been exceptional. The staff go above and beyond to support his medical, physical and personal needs, and keep us informed of any changes. Regular meetings give us the chance to share our thoughts too.
We've also used the lovely communal spaces for birthdays and special occasions - invaluable moments for Mum and Dad, allowing us to continue the family celebrations that have always been so important to us. We even used the cinema room, with juice and popcorn, to watch one of Dad's favourite family films.
Although Dad lives with dementia, he's warmly included in activities that bring focus and variety to his routine. What stands out most is that the team care not only for the resident, but for the whole family and the life story behind them.
A heartfelt thank you to everyone at Kincairney.
21 May 2026
Very pleased with the care and support my mother is being provided with. Not living locally, we appreciate the regular telephone updates. We recently had a birthday party lunch within the care home. Multiple family members were present and all fully appreciated the great hospitality provided by the
care home staff in the private room. I must also mention the excellent service provided by the in-house hairdresser.
15 May 2026
We arranged a birthday celebration for our mother utilising the private dining room and the organisation, service and hospitality was excellent. Well done and thank you to all involved.
26 February 2026
A wonderful place to visit. Everybody so welcoming and pleasant and helpful. The lounge downstairs is a super idea for all to use. The welcoming small lounges and hairdresser are the icing on the cake. Many thanks. All very comforting for relatives and friends.
09 May 2025
My husband has good carers but is left sitting at the dining table too long after meals—activities geared for females more than male. The only time he is out is when I take him. Rooms are clean and well looked after. He seems happy but needs more stimulation.
02 April 2025
Mum was admitted to Kincairney House for end of life care. Sadly she was not aware of her surroundings. My brothers had her room set up with personal effects. It was large, bright with a nice view and spotlessly clean. The ambience allowed us to feel as relaxed as we could while we sat with Mum.
Staff constantly checked up on us, offering meals, snacks and drinks. It was obvious they had taken the time to read up about Mum and sat and chatted about her past interests. The staff reminded me on several occasions that they were there for us at all times. They made us feel like they were family. Staff regularly excused me from the room to allow them to carry out personal care. All staff I happened upon were kind and respectful. Sadly, Mum passed in the morning of her fourth day as a resident but it was peaceful with her family by her side. Mum was treated with dignity and respect with the best care. It was all we had wanted for Mum and are full of gratitude.
23 October 2024
The new build looks impressive but the design isolates management from residents and staff; the nursing team from the care staff who are often poorly informed agency staff. Your arrival is warmly met but care and communication systems are weak especially when there is illness or dementia is
involved. Poor content of record keeping - not noting resident's pain. Specific terms of the contract, designed to provide routes of care and communication not implemented. Family and Friends are promised much, but their opinions about the well-being of residents are often not respected - neither personally or even through the Friends and Family forum - months with no minutes, no actions decided upon or followed up - even when safeguarding issues are raised.
The activities budget is about £180 a month to cover all residents, for visiting entertainment, pet costs and resources for crafts etc. Deficits are met by some staff themselves. Systemic poor management systems must be held to account!
17 October 2024
I visited a friend today who complained of another resident entering her room without permission. I thought there might be a little confusion from my friend. Whilst I was there, said resident walked into my friend's room. I remonstrated with her and received uncalled for abuse. I reported this to
the care staff on duty and was told this person enters everyone's room when she chooses.
I find this totally unacceptable. I reported the situation to the care home manager and was informed she knew of the situation and was dealing with it. She was excessively aggressive to me. When I asked what she meant she said she was going to investigate. No time scale given. She informed me that I had no locus, which is true. She told me that she had informed the next of kin of both parties.
I would suggest that rather than investigation; action is required. My friend pays a lot of money to be cared for and not be in a situation which is damaging her mental health.
13 September 2024
The staff at Kincairney House are very pleasant, helpful and caring. My father is thriving in the care home, he has made lots of friends with residents and staff. The staff make all visitors very welcome and nothing is too much trouble. My father enjoys the meals that are cooked on the premises. He
gets offered tea and cakes between meals. The home is kept scrupulously clean and fresh. He enjoys social activities, gardening and music times. He gets regular visits from the in-house rabbits and dogs. It is also okay for me to visit with my Westie dog. The very best place for a 104-year-old.
26 February 2024
My father is a resident at the moment. As a family we were extremely upset he needed to be put into a care home, but I have to say the management and staff have made us feel so much better with the care, dignity and support we see them all give my father. Nothing is ever too much to ask of them.
They even treat myself and family with love and care. I can sleep at night knowing my father is well looked after. I have nothing but praise for Kincairney House.
05 February 2024
My husband was sadly only at Kincairney House for a short time but the service and support was exemplary. Nothing was too much trouble to arrange or organise for him. The staff are well trained, efficient, friendly and approachable, including the manager whose door is always open. Everywhere is
modern and well presented with plenty of quiet spaces and communal rooms and resident's rooms are roomy with en-suite facilities. When hubby's end of life came, quite unexpectedly, the staff were very supportive of the family then and in the following weeks until we no longer needed their support. My son and I wouldn’t hesitate to recommend Kincairney House.
31 January 2024
My mum was taken in shortly after Christmas 2023, to start with she was very confused and wanted to come home but with care and compassion from all the staff has settled in very well and is very happy living there. It's taken a great weight off my mind knowing that she is safe and cared for so well.
26 January 2024
This is an amazing care home, the level of care my dad is having is amazing. Kincairney is spotlessly clean with the most beautiful furnishings. On visiting, the wonderful staff make myself and my family most welcome and we have enjoyed getting to know them. The chefs do a wonderful job of serving
up tasty and varied meals, which on occasion I have had the pleasure to sample. We feel so lucky that he managed to get a place here. Thank you all at Kincairney.
18 January 2024
Our mum moved into Kincairney House in Dec 2023 for palliative care. Kincairney House is a welcoming, friendly care home. We were very impressed with the high standard of care and attention given to our mum, and ourselves, the family. This enabled Mum to settle very quickly into her “home from
home”, beautifully appointed bright room. All staff, including management, were very professional whilst providing warm and caring support to our mum.
Sadly Mum's stay was brief, her end-of-life care was exceptional, receiving care with dignity, respect, and kindness and the support given to us as a family was superb.
11 January 2024
Very disappointing, contrary to glowing 5-star reviews. Numerous concerns about subpar conditions and care quality were shared by relatives. We complained directly to the care inspectorate due to fear of addressing issues with management. A complaint about food and standards in June 22 led to the
managing director threatening eviction, claiming we expected too much. Following our mother's serious accident in September 22, the management showed no sympathy or interest in the incident. The investigation was never shared with us. The lack of leadership during her final days deeply upset and traumatised family members, negatively impacting our mental health. The unprofessional and uncaring attitude of the team during that time will haunt us forever. The Care Inspectorate has upheld most of our complaints and will make demands for improvement. We advise thorough research beyond reviews, considering press reports, Care Inspectorate ratings, and staff testimonials on recruitment websites.
09 January 2024
My mother spent some time in Kincairney House the staff are marvellous and looked after Mum very well, which I am very grateful for and gives comfort given the experience we have had with Morar Living/Simply UK's head office.
We expected Mum's account to be handled with care and compassion and
closed promptly after her passing. This was not the case. Calls were not allowed to progress past the telephonist whose manner was not acceptable, phone calls, emails and Solicitor correspondence were repeatedly ignored.
It has taken in excess of 9 months for this to be dealt with. Appalling treatment which has caused us as a family huge costs and stress. Not the memory we would like to be left with!
25 December 2023
My father was admitted in Nov 22 with Alzheimer's and remained until his passing on 31 July 23. Our experience was overwhelmingly positive. Kincairney House is like a 5 star hotel with exceptional, caring staff providing a safe and positive environment for residents. Thank you all!
Sadly,
dealings with Morar Living/Simply UK's head office since his death have been appalling.
I understand Care Home Best Practice requires the closing account to be provided to deceased resident's estate within 28 days of death, which seems a reasonable target. Yet emails and calls to Simply UK's head office are simply ignored.
We had to wait more than 128 days before we finally received an account statement, a spreadsheet last amended over 2 months before. It contains errors brought immediately to the account team's attention. At the time of writing, no response and still no refund have been received.
This shabby treatment of a bereaved family is causing huge stress. Shame on you, Simply UK!
Latest Reviews for Kincairney House
09 June 2026
My husband has been a resident in Kincairney House for six months. The staff have looked after him with a genuine caring attitude and with good humour. In spite of inevitable staffing shortages at times, there is a determination on the part of the management to provide the best possible experience
for residents, relatives and staff alike. I appreciate the openness to discuss any query or concern. From my obseration, there appears to be a constant effort to enhance the care given at Kincairney.
09 June 2026
My husband has been with Kincairney House for over 1 year. He will not be coming home. He had a bad stroke quite some time ago. The care he has been having is good, but because he got used to regular care assistance, when they change it is a bit disconcerting for him. The nursing care is good. Also,
the food is sufficient for his needs. But why is his food now made much smaller, i.e., mashed up?
09 June 2026
Since arriving at Kincairney 4 months ago, my family have been very impressed by the care and support my mum has received. Staff are very caring and proactive to ensure Mum's needs are met. The home is spotless, and her room is spacious, light and bright. There is a good range of meals available
with alternatives offered when necessary. There has been an increase in activities recently, offering variety, although I feel more could still be provided.
22 May 2026
Dad has been a resident at Kincairney since November 2025, and the care he has received has been exceptional. The staff go above and beyond to support his medical, physical and personal needs, and keep us informed of any changes. Regular meetings give us the chance to share our thoughts too.
We've also used the lovely communal spaces for birthdays and special occasions - invaluable moments for Mum and Dad, allowing us to continue the family celebrations that have always been so important to us. We even used the cinema room, with juice and popcorn, to watch one of Dad's favourite family films.
Although Dad lives with dementia, he's warmly included in activities that bring focus and variety to his routine. What stands out most is that the team care not only for the resident, but for the whole family and the life story behind them.
A heartfelt thank you to everyone at Kincairney.
21 May 2026
Very pleased with the care and support my mother is being provided with. Not living locally, we appreciate the regular telephone updates. We recently had a birthday party lunch within the care home. Multiple family members were present and all fully appreciated the great hospitality provided by the
care home staff in the private room. I must also mention the excellent service provided by the in-house hairdresser.
15 May 2026
We arranged a birthday celebration for our mother utilising the private dining room and the organisation, service and hospitality was excellent. Well done and thank you to all involved.
26 February 2026
A wonderful place to visit. Everybody so welcoming and pleasant and helpful. The lounge downstairs is a super idea for all to use. The welcoming small lounges and hairdresser are the icing on the cake. Many thanks. All very comforting for relatives and friends.
09 May 2025
My husband has good carers but is left sitting at the dining table too long after meals—activities geared for females more than male. The only time he is out is when I take him. Rooms are clean and well looked after. He seems happy but needs more stimulation.
02 April 2025
Mum was admitted to Kincairney House for end of life care. Sadly she was not aware of her surroundings. My brothers had her room set up with personal effects. It was large, bright with a nice view and spotlessly clean. The ambience allowed us to feel as relaxed as we could while we sat with Mum.
Staff constantly checked up on us, offering meals, snacks and drinks. It was obvious they had taken the time to read up about Mum and sat and chatted about her past interests. The staff reminded me on several occasions that they were there for us at all times. They made us feel like they were family. Staff regularly excused me from the room to allow them to carry out personal care. All staff I happened upon were kind and respectful. Sadly, Mum passed in the morning of her fourth day as a resident but it was peaceful with her family by her side. Mum was treated with dignity and respect with the best care. It was all we had wanted for Mum and are full of gratitude.
23 October 2024
The new build looks impressive but the design isolates management from residents and staff; the nursing team from the care staff who are often poorly informed agency staff. Your arrival is warmly met but care and communication systems are weak especially when there is illness or dementia is
involved. Poor content of record keeping - not noting resident's pain. Specific terms of the contract, designed to provide routes of care and communication not implemented. Family and Friends are promised much, but their opinions about the well-being of residents are often not respected - neither personally or even through the Friends and Family forum - months with no minutes, no actions decided upon or followed up - even when safeguarding issues are raised.
The activities budget is about £180 a month to cover all residents, for visiting entertainment, pet costs and resources for crafts etc. Deficits are met by some staff themselves. Systemic poor management systems must be held to account!
17 October 2024
I visited a friend today who complained of another resident entering her room without permission. I thought there might be a little confusion from my friend. Whilst I was there, said resident walked into my friend's room. I remonstrated with her and received uncalled for abuse. I reported this to
the care staff on duty and was told this person enters everyone's room when she chooses.
I find this totally unacceptable. I reported the situation to the care home manager and was informed she knew of the situation and was dealing with it. She was excessively aggressive to me. When I asked what she meant she said she was going to investigate. No time scale given. She informed me that I had no locus, which is true. She told me that she had informed the next of kin of both parties.
I would suggest that rather than investigation; action is required. My friend pays a lot of money to be cared for and not be in a situation which is damaging her mental health.
13 September 2024
The staff at Kincairney House are very pleasant, helpful and caring. My father is thriving in the care home, he has made lots of friends with residents and staff. The staff make all visitors very welcome and nothing is too much trouble. My father enjoys the meals that are cooked on the premises. He
gets offered tea and cakes between meals. The home is kept scrupulously clean and fresh. He enjoys social activities, gardening and music times. He gets regular visits from the in-house rabbits and dogs. It is also okay for me to visit with my Westie dog. The very best place for a 104-year-old.
26 February 2024
My father is a resident at the moment. As a family we were extremely upset he needed to be put into a care home, but I have to say the management and staff have made us feel so much better with the care, dignity and support we see them all give my father. Nothing is ever too much to ask of them.
They even treat myself and family with love and care. I can sleep at night knowing my father is well looked after. I have nothing but praise for Kincairney House.
05 February 2024
My husband was sadly only at Kincairney House for a short time but the service and support was exemplary. Nothing was too much trouble to arrange or organise for him. The staff are well trained, efficient, friendly and approachable, including the manager whose door is always open. Everywhere is
modern and well presented with plenty of quiet spaces and communal rooms and resident's rooms are roomy with en-suite facilities. When hubby's end of life came, quite unexpectedly, the staff were very supportive of the family then and in the following weeks until we no longer needed their support. My son and I wouldn’t hesitate to recommend Kincairney House.
31 January 2024
My mum was taken in shortly after Christmas 2023, to start with she was very confused and wanted to come home but with care and compassion from all the staff has settled in very well and is very happy living there. It's taken a great weight off my mind knowing that she is safe and cared for so well.
26 January 2024
This is an amazing care home, the level of care my dad is having is amazing. Kincairney is spotlessly clean with the most beautiful furnishings. On visiting, the wonderful staff make myself and my family most welcome and we have enjoyed getting to know them. The chefs do a wonderful job of serving
up tasty and varied meals, which on occasion I have had the pleasure to sample. We feel so lucky that he managed to get a place here. Thank you all at Kincairney.
18 January 2024
Our mum moved into Kincairney House in Dec 2023 for palliative care. Kincairney House is a welcoming, friendly care home. We were very impressed with the high standard of care and attention given to our mum, and ourselves, the family. This enabled Mum to settle very quickly into her “home from
home”, beautifully appointed bright room. All staff, including management, were very professional whilst providing warm and caring support to our mum.
Sadly Mum's stay was brief, her end-of-life care was exceptional, receiving care with dignity, respect, and kindness and the support given to us as a family was superb.
11 January 2024
Very disappointing, contrary to glowing 5-star reviews. Numerous concerns about subpar conditions and care quality were shared by relatives. We complained directly to the care inspectorate due to fear of addressing issues with management. A complaint about food and standards in June 22 led to the
managing director threatening eviction, claiming we expected too much. Following our mother's serious accident in September 22, the management showed no sympathy or interest in the incident. The investigation was never shared with us. The lack of leadership during her final days deeply upset and traumatised family members, negatively impacting our mental health. The unprofessional and uncaring attitude of the team during that time will haunt us forever. The Care Inspectorate has upheld most of our complaints and will make demands for improvement. We advise thorough research beyond reviews, considering press reports, Care Inspectorate ratings, and staff testimonials on recruitment websites.
09 January 2024
My mother spent some time in Kincairney House the staff are marvellous and looked after Mum very well, which I am very grateful for and gives comfort given the experience we have had with Morar Living/Simply UK's head office.
We expected Mum's account to be handled with care and compassion and
closed promptly after her passing. This was not the case. Calls were not allowed to progress past the telephonist whose manner was not acceptable, phone calls, emails and Solicitor correspondence were repeatedly ignored.
It has taken in excess of 9 months for this to be dealt with. Appalling treatment which has caused us as a family huge costs and stress. Not the memory we would like to be left with!
25 December 2023
My father was admitted in Nov 22 with Alzheimer's and remained until his passing on 31 July 23. Our experience was overwhelmingly positive. Kincairney House is like a 5 star hotel with exceptional, caring staff providing a safe and positive environment for residents. Thank you all!
Sadly,
dealings with Morar Living/Simply UK's head office since his death have been appalling.
I understand Care Home Best Practice requires the closing account to be provided to deceased resident's estate within 28 days of death, which seems a reasonable target. Yet emails and calls to Simply UK's head office are simply ignored.
We had to wait more than 128 days before we finally received an account statement, a spreadsheet last amended over 2 months before. It contains errors brought immediately to the account team's attention. At the time of writing, no response and still no refund have been received.
This shabby treatment of a bereaved family is causing huge stress. Shame on you, Simply UK!