Submit a Review for Penhurst Gardens Care Home
Penhurst Gardens, New Street, Chipping Norton, OX7 5ED
View Full Details of Penhurst Gardens Care HomeLatest Reviews for Penhurst Gardens Care Home
18 December 2025
Very happy with all help and support. All staff been fantastic.
18 December 2025
Mum went into Penhurst Gardens when she knew she was very ill, in fact she only had a few weeks to live. She felt that she was treated well by the staff. Her room was pleasant, clean and well-maintained. The only reason for marking down the review is that there was a data breach where her details were sent to a 3rd party, however this was dealt with very professionally. Food was good, although she could eat very little. As a family, we felt happy that she was in the best place for her final days.
18 December 2025
I am a service user and happy here. Good service and have been made aware of activities. Have a good working relationship with the staff and management.
18 December 2025
Always very helpful. Very clean and tidy. Great positive energy from the team.
11 December 2025
From the moment I stepped through the doors of Penhurst Gardens, I was struck by the warm, friendly, atmosphere. The staff here are not just caregivers; they are genuinely happy, engaged individuals who create a welcoming environment for both residents and visitors alike. Every visit has been a delight, with a variety of engaging activities from singing and movement classes, to painting sessions (often accompanied by Prosecco), and craft. The residents are happy, and it's clear that they thrive in this vibrant community. The bistro provides the perfect opportunity for one-to-one time with loved ones, allowing for meaningful interactions away from the care home lounge, yet still within the warmth of the home. The overall facilities are absolutely excellent. Overall, our experience at Penhurst Gardens has been overwhelmingly positive, and I wholeheartedly recommend it for anyone seeking a supportive and joyful environment for a loved one.
30 September 2025
My mother went into Penhurst Gardens for respite care. From the first enquiry to the day she left, staff were brilliant: supportive, kind, thoughtful, caring and efficient. We chose Penhurst Gardens because I had already heard very good comments from friends who had had family members living there. Even so, I had no idea that the experience would be so personalised and so good. Accommodation was attractive, peaceful and clean. Food was superb and tailored to my mother's needs. Staff were amazing at getting to know my mother without being intrusive and then making sure she had the environment she needed. Also, the setting of the care home is lovely: peaceful and surrounded by green space but also close to the centre of Chipping Norton. In all, a superb experience. Thank you so much!
18 September 2025
I was only her for a short time. All staff were friendly and helpful. Would have liked a little more time of quiet - without so many people calling in especially to do with catering - taking orders etc. Did not find food suited me - would have liked more fresh ingredients - maybe local - less sauces - a lot of food served overcooked. I found 5 o'clock very early to eat dinner. Beautifully designed place - and nice views from windows - public rooms very nice.
25 June 2025
My mother became a resident at the end of 2024 and from the start I knew she was going to be well looked after, safe and warm. Management has been wonderful. Really made Mum's transition very welcoming caring. Her room is comfortable and well furnished. She has everything she needs and the staff are fabulous. I have had no regrets about putting her here.
24 June 2025
My parents needed to go into care urgently, the manager was amazing in her support to help them move in quickly. Since moving in my parents have been made really welcome and have transitioned into care far better than we could have hoped for, all as a direct result of the support given by all of the staff (and a special mention should go to the activities coordinator).
02 June 2025
I experienced 1 week respite care at Penhurst after surgery. The staff were charming and considerate at all times I was particularly impressed with the respect they showed toward all residents. The food that the kitchen produced was excellent, offering a wide range of choice and healthy, well presented options. I can comfortably look forward to a future of possible residential care with confidence.
23 May 2025
My visits to my sister I could not find fault with anything. Wonderful staff, so caring. I would recommend to any person who wants to be well looked after in their later years.
28 March 2025
Very impressed with the level of care and attention to my mother-in-law. Staff goes out of their way to make her feel comfortable and to get to know her so they can provide tailor made care. Special mention to the amazing arts and crafts staff who helped her coming out of her shell.
07 March 2025
I spent a week at Penhurst Gardens Care Home as a respite resident. Recovering from a hip replacement. There was no space upstairs so I was in the debenture ward which is clearly a different experience. The visit was very successful with staff dealing with medication and any help I required. Many thanks.
27 January 2025
Lovely environment and lovely people! From first looking around Penhurst to Mum being admitted, the communication and care received from the manager has been excellent. The room is very nice and all the staff are friendly and polite. Mum will need encouragement to 'mix' and the staff are doing their best to help this happen. Thank you everyone.
15 October 2024
We have been extremely pleased with the care, staff, and quality of food at Penhurst. My Mum has been very happy and content, feeling secure and cared for. Living in America, is is very important to me to have the peace that she is cared for. The staff does an excellent job at communicating Mum's issues or health changes.
28 August 2024
As a first-time service user (respite care) this has been an interesting and pleasant experience. All staff, management, nurses, carers, kitchen and domestic were kind, friendly and cheerful. Any problems were met with patience and helpful suggestions. Food was good and versatile, some a little rich occasionally but there were always alternatives on offer. Fish and chips are very good. Activities good and staff kind and helpful also.
21 August 2024
My father was given first-rate care throughout his stay. Staff were friendly and supportive from our pre-visit tour through to his arrival and during his respite stay for one week. He praised their attentiveness to his needs and was also impressed with the selection and quality of the meals. The furnishings and facilities are of a high standard, and the whole building and room were spotlessly clean.
31 May 2024
Settled here, very comfortable and happy. The staff are a delight and no request is a trouble to them. The food is delicious every day.
22 May 2024
My overall experience was good to very good but I was lonely due to seemingly a low number of residents. This also impacted my rating for activities. Staff seemed overworked but very helpful. The chef was very obliging with regard to my 'spices' allergy. Laundry service was very good.
07 May 2024
My mother unfortunately suffered from terminal cancer and required more care than we could provide at home, hence we looked for a home that offered nursing care. On visiting Penhurst we were delighted to see that not only did it offer 24/7 nursing care but also has modern, bright and well-appointed rooms and facilities. My mum was delighted with her room, along with the entertainment on offer. The staff are however what makes the home so good, they are caring and professional but most importantly friendly, they got to know Mum and her them, making those awkward moments when accepting personal care easier. Mum had her favourites as you would expect, and she really enjoyed hearing about their lives and families. The nursing staff were also very attentive and ensured Mum was comfortable throughout. It's difficult to know what to put into a review of a nursing home for your mum, I think the only thing I can say is that if we were choosing again we would again choose Penhurst Gardens.
Latest Reviews for Penhurst Gardens Care Home
18 December 2025
Very happy with all help and support. All staff been fantastic.
18 December 2025
Mum went into Penhurst Gardens when she knew she was very ill, in fact she only had a few weeks to live. She felt that she was treated well by the staff. Her room was pleasant, clean and well-maintained. The only reason for marking down the review is that there was a data breach where her details were sent to a 3rd party, however this was dealt with very professionally. Food was good, although she could eat very little. As a family, we felt happy that she was in the best place for her final days.
18 December 2025
I am a service user and happy here. Good service and have been made aware of activities. Have a good working relationship with the staff and management.
18 December 2025
Always very helpful. Very clean and tidy. Great positive energy from the team.
11 December 2025
From the moment I stepped through the doors of Penhurst Gardens, I was struck by the warm, friendly, atmosphere. The staff here are not just caregivers; they are genuinely happy, engaged individuals who create a welcoming environment for both residents and visitors alike. Every visit has been a delight, with a variety of engaging activities from singing and movement classes, to painting sessions (often accompanied by Prosecco), and craft. The residents are happy, and it's clear that they thrive in this vibrant community. The bistro provides the perfect opportunity for one-to-one time with loved ones, allowing for meaningful interactions away from the care home lounge, yet still within the warmth of the home. The overall facilities are absolutely excellent. Overall, our experience at Penhurst Gardens has been overwhelmingly positive, and I wholeheartedly recommend it for anyone seeking a supportive and joyful environment for a loved one.
30 September 2025
My mother went into Penhurst Gardens for respite care. From the first enquiry to the day she left, staff were brilliant: supportive, kind, thoughtful, caring and efficient. We chose Penhurst Gardens because I had already heard very good comments from friends who had had family members living there. Even so, I had no idea that the experience would be so personalised and so good. Accommodation was attractive, peaceful and clean. Food was superb and tailored to my mother's needs. Staff were amazing at getting to know my mother without being intrusive and then making sure she had the environment she needed. Also, the setting of the care home is lovely: peaceful and surrounded by green space but also close to the centre of Chipping Norton. In all, a superb experience. Thank you so much!
18 September 2025
I was only her for a short time. All staff were friendly and helpful. Would have liked a little more time of quiet - without so many people calling in especially to do with catering - taking orders etc. Did not find food suited me - would have liked more fresh ingredients - maybe local - less sauces - a lot of food served overcooked. I found 5 o'clock very early to eat dinner. Beautifully designed place - and nice views from windows - public rooms very nice.
25 June 2025
My mother became a resident at the end of 2024 and from the start I knew she was going to be well looked after, safe and warm. Management has been wonderful. Really made Mum's transition very welcoming caring. Her room is comfortable and well furnished. She has everything she needs and the staff are fabulous. I have had no regrets about putting her here.
24 June 2025
My parents needed to go into care urgently, the manager was amazing in her support to help them move in quickly. Since moving in my parents have been made really welcome and have transitioned into care far better than we could have hoped for, all as a direct result of the support given by all of the staff (and a special mention should go to the activities coordinator).
02 June 2025
I experienced 1 week respite care at Penhurst after surgery. The staff were charming and considerate at all times I was particularly impressed with the respect they showed toward all residents. The food that the kitchen produced was excellent, offering a wide range of choice and healthy, well presented options. I can comfortably look forward to a future of possible residential care with confidence.
23 May 2025
My visits to my sister I could not find fault with anything. Wonderful staff, so caring. I would recommend to any person who wants to be well looked after in their later years.
28 March 2025
Very impressed with the level of care and attention to my mother-in-law. Staff goes out of their way to make her feel comfortable and to get to know her so they can provide tailor made care. Special mention to the amazing arts and crafts staff who helped her coming out of her shell.
07 March 2025
I spent a week at Penhurst Gardens Care Home as a respite resident. Recovering from a hip replacement. There was no space upstairs so I was in the debenture ward which is clearly a different experience. The visit was very successful with staff dealing with medication and any help I required. Many thanks.
27 January 2025
Lovely environment and lovely people! From first looking around Penhurst to Mum being admitted, the communication and care received from the manager has been excellent. The room is very nice and all the staff are friendly and polite. Mum will need encouragement to 'mix' and the staff are doing their best to help this happen. Thank you everyone.
15 October 2024
We have been extremely pleased with the care, staff, and quality of food at Penhurst. My Mum has been very happy and content, feeling secure and cared for. Living in America, is is very important to me to have the peace that she is cared for. The staff does an excellent job at communicating Mum's issues or health changes.
28 August 2024
As a first-time service user (respite care) this has been an interesting and pleasant experience. All staff, management, nurses, carers, kitchen and domestic were kind, friendly and cheerful. Any problems were met with patience and helpful suggestions. Food was good and versatile, some a little rich occasionally but there were always alternatives on offer. Fish and chips are very good. Activities good and staff kind and helpful also.
21 August 2024
My father was given first-rate care throughout his stay. Staff were friendly and supportive from our pre-visit tour through to his arrival and during his respite stay for one week. He praised their attentiveness to his needs and was also impressed with the selection and quality of the meals. The furnishings and facilities are of a high standard, and the whole building and room were spotlessly clean.
31 May 2024
Settled here, very comfortable and happy. The staff are a delight and no request is a trouble to them. The food is delicious every day.
22 May 2024
My overall experience was good to very good but I was lonely due to seemingly a low number of residents. This also impacted my rating for activities. Staff seemed overworked but very helpful. The chef was very obliging with regard to my 'spices' allergy. Laundry service was very good.
07 May 2024
My mother unfortunately suffered from terminal cancer and required more care than we could provide at home, hence we looked for a home that offered nursing care. On visiting Penhurst we were delighted to see that not only did it offer 24/7 nursing care but also has modern, bright and well-appointed rooms and facilities. My mum was delighted with her room, along with the entertainment on offer. The staff are however what makes the home so good, they are caring and professional but most importantly friendly, they got to know Mum and her them, making those awkward moments when accepting personal care easier. Mum had her favourites as you would expect, and she really enjoyed hearing about their lives and families. The nursing staff were also very attentive and ensured Mum was comfortable throughout. It's difficult to know what to put into a review of a nursing home for your mum, I think the only thing I can say is that if we were choosing again we would again choose Penhurst Gardens.