Penhurst Gardens Care Home

Penhurst Gardens, New Street, Chipping Norton OX7 5ED
Review Us
9.7 166 Reviews
  • Penhurst Gardens Care Home, Chipping Norton
Penhurst Gardens Care Home is located in the heart of the Cotswolds in Chipping Norton. The home is surrounded by countryside and is just a short walk from the local high street, set on the site of the former Penhurst School. Penhurst Gardens Care Home opened in December 2016 and provides round-the-clock residential, nursing, dementia and respite care for older people in spacious and elegant surroundings. A café, private dining room, cinema and activities and wellbeing room are extra thoughtful features that make Penhurst Gardens particularly special and bring a real sense of community into the home. Every resident at Penhurst Gardens also has their own bedroom with an en suite wetroom, with many of their ground floor rooms having private patios and direct access to the home's secure landscaped garden.

Porthaven meticulously select their staff and choose only the most dedicated, passionate and experienced staff to ensure their residents are expertly and empathetically cared for. Penhurst Gardens also has an enthusiastic and inventive activities and wellbeing team who prepare a weekly schedule of things to do tailored towards the interests of their residents.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lynne Elliott (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (58)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Penhurst Gardens Care Home Reviews (166)

9.7

Penhurst Gardens Care Home has a Review Score of 9.7 (9.708) out of 10, based on 20 reviews in the last 2 years.
Over all time Penhurst Gardens Care Home has 166 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Penhurst Gardens Care Home
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Total of 166, showing 1-20
Review from Alison S (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident at the end of 2024 and from the start I knew she was going to be well looked after, safe and warm. Management has been wonderful. Really made Mum's transition very welcoming caring. Her room is comfortable and well furnished. She has everything she needs and the staff are
fabulous. I have had no regrets about putting her here.
Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

I am glad to hear we have been able to assist you and your mother every step of the way and that you are happy with the care she receives.

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Review from C S (Son of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents needed to go into care urgently, the manager was amazing in her support to help them move in quickly. Since moving in my parents have been made really welcome and have transitioned into care far better than we could have hoped for, all as a direct result of the support given by all of the
staff (and a special mention should go to the activities coordinator).
Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

I am glad to hear we were able to provide you and your parents with the required support. It is great that your parents have settled into life at Penhurst Gardens; it is a pleasure to have them with us.

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Review from P M (Respite Resident) published on 2 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I experienced 1 week respite care at Penhurst after surgery. The staff were charming and considerate at all times I was particularly impressed with the respect they showed toward all residents. The food that the kitchen produced was excellent, offering a wide range of choice and healthy, well presented
options. I can comfortably look forward to a future of possible residential care with confidence.
Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

It is great to hear you felt sufficiently looked after during your time with us. It was a pleasure to assist with your recovery, and we do hope you will visit again soon for coffee and a catch up.

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Review from P M (Sister of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My visits to my sister I could not find fault with anything. Wonderful staff, so caring. I would recommend to any person who wants to be well looked after in their later years.
Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

Thank you for your fantastic feedback. It is great to hear you would recommend our home to others.

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Review from A P (Daughter-in-law of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the level of care and attention to my mother-in-law. Staff goes out of their way to make her feel comfortable and to get to know her so they can provide tailor made care. Special mention to the amazing arts and crafts staff who helped her coming out of her shell.
Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

Thank you for your fantastic feedback. It is great to hear our team have helped your mother-in-law come out of her shell.

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Review from A D (Respite Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I spent a week at Penhurst Gardens Care Home as a respite resident. Recovering from a hip replacement. There was no space upstairs so I was in the debenture ward which is clearly a different experience. The visit was very successful with staff dealing with medication and any help I required. Many thanks.
Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

Thank you for your feedback. It was a pleasure to assist with your recovery. Do visit us soon for a catch up!

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Review from P S (Daughter of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely environment and lovely people!
From first looking around Penhurst to Mum being admitted, the communication and care received from the manager has been excellent.
The room is very nice and all the staff are friendly and polite.
Mum will need encouragement to 'mix' and the staff are doing their
best to help this happen. Thank you everyone.
Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

Thank you for your kind review. It is great to hear that our team have been of assistance throughout the process of moving your mum into our home as well as getting her settled socially.

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Review from P T (Son of Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been extremely pleased with the care, staff, and quality of food at Penhurst. My Mum has been very happy and content, feeling secure and cared for.
Living in America, is is very important to me to have the peace that she is cared for. The staff does an excellent job at communicating Mum's issues
or health changes.
Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

Thank you for your five-star review. It is brilliant to hear you are so happy with our home and team. We work hard to ensure our residents' loved ones feel involved in their care and stay informed no matter where in the world they may be.

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Review from M W (Respite Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a first-time service user (respite care) this has been an interesting and pleasant experience. All staff, management, nurses, carers, kitchen and domestic were kind, friendly and cheerful. Any problems were met with patience and helpful suggestions. Food was good and versatile, some a little rich
occasionally but there were always alternatives on offer. Fish and chips are very good. Activities good and staff kind and helpful also.
Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

I am thrilled to hear you had a pleasant time with us at Penhurst Gardens. Please know you are always welcome to visit us again.

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Review from Jane B (Daughter of Resident) published on 21 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was given first-rate care throughout his stay. Staff were friendly and supportive from our pre-visit tour through to his arrival and during his respite stay for one week. He praised their attentiveness to his needs and was also impressed with the selection and quality of the meals. The furnishings
and facilities are of a high standard, and the whole building and room were spotlessly clean.
Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

Thank you for your glowing review. It was a pleasure to have your father with us, and we do hope you will both visit us soon!

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Review from P D (Resident) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Settled here, very comfortable and happy. The staff are a delight and no request is a trouble to them. The food is delicious every day.
Reply from Clarissa, Home Manager at Penhurst Gardens Care Home

Thank you so much for leaving a review of your experience of Penhurst Gardens. I am delighted that you are comfortable and happy living with us.

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Review from H W (Respite Resident) published on 22 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My overall experience was good to very good but I was lonely due to seemingly a low number of residents. This also impacted my rating for activities. Staff seemed overworked but very helpful. The chef was very obliging with regard to my 'spices' allergy. Laundry service was very good.
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Review from Chris H (Son of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother unfortunately suffered from terminal cancer and required more care than we could provide at home, hence we looked for a home that offered nursing care. On visiting Penhurst we were delighted to see that not only did it offer 24/7 nursing care but also has modern, bright and well-appointed
rooms and facilities. My mum was delighted with her room, along with the entertainment on offer.
The staff are however what makes the home so good, they are caring and professional but most importantly friendly, they got to know Mum and her them, making those awkward moments when accepting personal care easier. Mum had her favourites as you would expect, and she really enjoyed hearing about their lives and families. The nursing staff were also very attentive and ensured Mum was comfortable throughout.
It's difficult to know what to put into a review of a nursing home for your mum, I think the only thing I can say is that if we were choosing again we would again choose Penhurst Gardens.
Reply from Clarissa, Home Manager at Penhurst Gardens Care Home

Thank you so much for taking the time to write such a wonderful review of Penhurst Gardens. Your comment regarding our staff is really appreciated. I am very proud of our team, who I know will be delighted when I share this feedback with them. It is a big and hard decision for people when choosing a care home, and a real honour to be entrusted with caring for someone's relative. Once again thank you so much for your kind words.

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Review from Vickie G (Daughter of Resident) published on 15 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother recently moved into your home, following a series of falls & a hospital stay after breaking her hip. She has always been a proud, independent lady & has struggled over the last few years to admit to health issues and allow anyone to help her. It has been a difficult time for everyone. It
is so good that the team take the time to help & care for her. They are buoyant & kind. We are so grateful that she has this care around her & we as a family have good contact with the management team, who are patient (with us!) & supportive. Thank you.
Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

Thank you for taking a moment to leave such a kind review, and it is excellent to hear that you are happy with the standard of your mother's care. We are always keen to ensure we provide exceptional support not only for our residents but their loved ones too, so I am glad to hear you feel this is the case.

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Review from Mark B (Son of Resident) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Most of us have to make the decision of where, when, how much, and what sort of care is needed. For me, it was respite care for my father, a 96-year-old academic living on his own at home. Supported by my sister daily and myself, plus a nurse once a week, was inadequate. The loosing of his memory and
general decline meant we needed to find something suited to his needs, three week's respite. Viewing Penhurst was most reassuring, followed by a casual lunch with my father, enabled us to see how he might fit in. Decision made, he started his respite, not easily as his confusion became an anxiety. The excellent care, commitment and heartfelt kindness of the staff made Dad 'safe' and in time eased him into their community. His medical needs improved and his general well-being, put him in good stead, ready to go home. Further respite care is booked with the hope that when ready he can leave his beloved home and become residential at Penhurst.
Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

We understand how difficult it can be to decide on a care home for a loved one, so I am overjoyed to hear you are happy with the care provided at Penhurst Gardens. It is always a pleasure to have your father with us for some rest and relaxation.

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Review from Ali H (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
What an incredible welcome from the Penhurst team when our 90-year-old mother moved into her new room. One gentleman went above and beyond with flowers and a welcome card and took time out to settle Mum and reassure our family.
This is a lovely, caring home with professional carers and a sense of
calm. We are reassured that Mum is well looked after by kind people in a beautiful environment.
Reply from Clarissa Ellis, Home Manager at Penhurst Gardens Care Home

Thank you for your lovely comments, and recognition that we go the extra mile in the welcome and care for our residents and their families. It's super feedback that the whole staff team really appreciate, and they want you to have that peace of mind that your mum is safe in our care.

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Review from Bertie H (Daughter of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Mum find a new home, where her needs could be supported, felt like an overwhelming task. From the moment of Mum’s arrival at Penhurst Gardens we were made to feel welcome. Each individual resident is treated with skill, kindness, sensitivity and respect and this ethos prevails throughout. As
a relative, I have been supported in discovering how instead of struggling to ‘manage’ Mum’s Alzheimer's, I can relax and enjoy precious time with her instead. We celebrated New Year’s Eve together at the visitors and residents’ bar with great enjoyment. This is an exceptional care home where families can retain the sense of their own family, as well as being at the heart of a larger, caring ‘family’. Meals are first class and there is an imaginative programme of daily activities. I have watched my mum recover from an awful fall and succeed in regaining her self-confidence, as a result of the care she has received. We can’t believe that we have been lucky enough to find such a gem!
Reply from Clarissa Ellis, Home Manager at Penhurst Gardens Care Home

Thank you for your kind feedback about all that we do and offer here at Penhurst Gardens. We know that placing a loved one into care is not an easy step, so to hear that we made this a positive experience for you and your mum will be heartwarming to all of the staff involved. We too have seen how your mum has improved, and we are glad that you feel this is a home-from-home for both her and yourself, and that you enjoyed New Year's Eve with us. We look forward to seeing you at future events!

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Review from Carole A (Daughter of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found on the whole the staff very friendly, helpful and supportive to both myself and my mother. Most staff have provided support at very emotional moments at difficult times which is very important to both Mum and I. They have respected and backed us up with outside support. The activities are
very good to get everyone together.
Reply from Clarissa Ellis, Home Manager at Penhurst Gardens Care Home

Thank you for this lovely review and as a team we are so glad to hear you feel supported at difficult times.

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Review from Susan H (Daughter of Resident) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Penhurst Gardens Care Home is just the most positive and caring place and it is a joy to go and visit my mother. I could not have imagined so much kindness and care, and a feeling of living life to the full. Staff not only look after the residents but include their families and visitors too. The Penhurst
staff take things to a totally different level. They have amazing teams right across the board and they really do know their residents and treat each of them as individuals and with the respect they deserve. For the first time in a very long while I am actually sleeping at night knowing that my mother is getting better care than any of us imagined possible. The building is fantastic and beautifully maintained and the food is hotel standard. I feel like I can actually relax, knowing that all involved have my mother's best interest at the heart of all they do. Management made the move a seamless process and was so helpful and welcoming. Top class.
Reply from Clarissa Ellis, Home Manager at Penhurst Gardens Care Home

Wow what an incredible review and thank you so much! The team will be absolutely delighted with this feedback and more so to hear how happy Mum is in the home and that our care has given you peace of mind which is amazing to us.

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Review from M S (Wife of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is cared for very well. All his needs are met promptly. All staff, nurses and carers are very friendly and cheerful. I cannot fault how he is being cared for, and he is happy.
Reply from Clarissa, Home Manager at Penhurst Gardens Care Home

Thank you so much for taking the time to review Penhurst Gardens. We are so happy that your husband has settled in and that you feel he is well cared for and happy. I will pass on your feedback to our team.

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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Penhurst Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for Penhurst Gardens Care Home is calculated as follows: ( (171 Excellents x 5) + (57 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 233 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Penhurst Gardens Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

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Meet the Team (2)

Lynne

Lynne Elliott

Job Title: Home Manager Joined: 2024

Hello, my name is Lynne Elliott, and I have been a part of the Penhurst Gardens team since 2024.

Lilly

Lilly Taylor

Job Title: Activities and Wellbeing Coordinator Joined: 2023

Hello, my name is Lilly Taylor, and I am the Activities and Wellbeing Coordinator here at Penhurst Gardens.


I am very passionate about creative arts and expression through different mediums as well as fitness and wellbeing. I have always aspired to work in a position where encouragement, positivity and creativity were at the forefront.


Since joining the team at Penhurst Gardens, my priority has been to develop a personalised, whole-home approach and to inspire our residents and team members to step out of their comfort zones. I hope to continue the growth of the supportive, cheerful and exciting energy that Penhurst Gardens already has. My focus is always on ensuring that our residents are supported to try new things and progress with existing passions.

Frequently Asked Questions about Penhurst Gardens Care Home

What types of Care is Penhurst Gardens Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Penhurst Gardens Care Home have?

There are 58 Single Rooms.

What are the Facilities & Services at Penhurst Gardens Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Penhurst Gardens Care Home to the centre of Chipping Norton?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Penhurst Gardens Care Home to verify any information. View our terms and conditions. Penhurst Gardens Care Home has an Enhanced Service - more info.