Penhurst Gardens Care Home

Penhurst Gardens, New Street, Chipping Norton OX7 5ED

Penhurst Gardens Care Home, Chipping Norton, Oxfordshire
Penhurst Gardens Care Home, Chipping Norton, Oxfordshire
Penhurst Gardens Care Home, Chipping Norton, Oxfordshire

Penhurst Gardens Care Home is located in the heart of the Cotswolds, in Chipping Norton. The home is surrounded by countryside and is just a short walk from the local high street, set on the site of the former Penhurst School.

Penhust Gardens Care Home opened in December 2016 and provides round-the-clock residential, nursing, dementia and respite care for older people in spacious and elegant surroundings. A café, private dining room, and leisure and wellness room are extra thoughtful features that make Penhurst Gardens particularly special and bring a real sense of community into the home.

Porthaven hand-pick staff and choose only the most dedicated, passionate and experienced staff to ensure residents are expertly and empathetically cared for.

Group: Porthaven Care Homes

Person in charge: Matthew Berry (Home Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 50+.

Single Rooms: 58

Rooms with ensuite WC: 58

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Penhurst Gardens Care Home occupies a prominent site just minutes from the town centre on New Street.

Visiting:

Visitors welcome anytime.

Parking:

Ample parking available on site

Latest Care Quality Commission* Report on Penhurst Gardens Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Penhurst Gardens Care Home has a Review Score of 9.9 (9.864)

The Review Score of 9.9 (maximum of 10) for Penhurst Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews over all time. This Average Rating is also the rating value for Penhurst Gardens Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 36 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.864 for Penhurst Gardens Care Home is calculated as follows: ( (379 Excellents x 5) + (53 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 435 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Penhurst Gardens Care Home is based on 36 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 36 Reviews ÷ 11.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    34
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Penhurst Gardens Care Home?

  • Extremely LIKELY
    34
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Penhurst Gardens Care Home

  • Daughter of Resident/Service User
    12
  • Friend of Resident/Service User
    7
  • Resident / Service User
    6
  • Son-in-law of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • more

Our experience of Penhurst Gardens is of top quality care, great activities, excellent food, 5-star facilities and a hugely supportive team who perform their job with kindness, positivity and dedication, tailored to residents’ individual needs and interests. All staff go the extra mile in everything they do. A few examples as space is limited here: My dad was recently in hospital and 3 of the carers even visited him in their own time. He loves DIY and now has a new friendship with the maintenance man, often having lunch together. An event was recently arranged with the RAF to present my dad and another resident with Veterans Badges for their National Service. The Private Dining Room means we regularly celebrate family occasions together in style. The professional expertise of the nurses and carers at Penhurst Gardens, coupled with such a positive and engaging environment created by the whole team, makes this a wonderful place for my father to live and for me and my family to visit him.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother looks well considering her conditions, staff are all very friendly and helpful.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Extremely friendly staff, they look after the whole family, not just the residents. They all make everyone feel at home.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Matthew Berry, Home Manager at Penhurst Gardens Care Home responded to this review on 08 Nov 2017:

Thank you for your kind comments. I'm very pleased to be able to share such positive feedback with my fantastic team. Regards.

I would recommend all staff right throughout the home to anybody to put their loved ones in this home.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The warmth and friendliness did all I need to restore my family feeling and ability to carry on with life. The staff are excellent.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Matthew Berry, Home Manager at Penhurst Gardens Care Home responded to this review on 08 Nov 2017:

Thank you for taking the time to share your experience of Penhurst Gardens. Best wishes.

I enjoy the singer very much, all staff are delightful. I enjoy staying here.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An amazing experience from entering to leaving.
The staff are extremely engaging, friendly, informative and helpful.
The surroundings are stunning and the facilities are superb.
There is nothing I could fault - the cleanliness of the home is outstanding - cannot fault one single thing.
The décor is outstanding, more like a 5 star plus hotel, but feels you are with family.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Found this care home to be welcoming and friendly on arrival. Everywhere is beautiful and clean. No smells. All care homes should be like this one.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

2 weeks' stay so far - everyone has been wonderful!

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Penhurst Gardens have always looked nice and smelled nice - clean and fresh. My brother-in-law needs constant care and is never left alone for long. His room is always immaculate and his bed comfortable and sweet smelling, despite his double incontinence. The staff are very caring and kind.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Staff are caring and attentive. Very good atmosphere. It feels like a five-star hotel and I can recommend. It is about as good as it gets.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father couldn't have received better care here.
The approach, staff and environment are great.
Family are also really well looked after at what is inevitably a difficult time.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff have been amazing taking care of my aunt with kindness and dignity.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother needed further care after surgery before returning home. She received excellent care during her stay and I would recommend Penhurst Gardens Care Home.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Extremely kind and caring people, dedicated to the work they do every day.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I am extremely impressed with the high standard of care my Father receives at Penhurst Gardens Care Home. He is treated as an individual and with dignity and respect. All the staff are compassionate and very considerate of his particular needs. I now have peace of mind knowing he is so well cared for.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Every effort is made to make the residents feel at home and have confidence in the staff. There is a very relaxed atmosphere which is comfortable for me and the family when we visit.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Penhurst Garden Care Home is providing excellent care in luxurious surroundings for my father-in-law. The care staff are fantastic and the home is managed to the highest standard by a very professional and supportive team.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

As the niece of a resident, I have been very impressed with the care provided. The staff made my aunt very welcome and she has settled well. There is always somebody available to speak to about any concerns.
Food is also excellent. As a family, we were pleased to be able to celebrate my aunt's birthday in the private dining room.
It would be helpful if there was a guest room on site. That is the only improvement that I can see.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I received a good welcome on viewing this care home and felt comfortable with the surroundings. Since my husband arrived here the good feeling has not abated.

I find all the staff friendly, helpful and very interested in all the residents and family - all embracing.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Have visited the home three times so far and very impressed. My sister who is a resident seems quite happy and seems to be looked after very well.

How likely would you be to recommend Penhurst Gardens Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

I am very impressed by all I see at Penhurst relating, not only to my friend's Alzheimer's but to the care and attention given to the other residents. I visit her once or twice a week, usually afternoons, and as soon as I cross the threshold I sense the welcome for myself and the care for the residents which is very heartwarming. All your staff, and they are numerous, are unfailingly polite and thoughtful. The surroundings are delightful and there is a sense of calm in the sitting room. Congratulations on your achievement, it is remarkable.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A pleasant experience; attentive service, good food prompt quantity of wishes!

How likely would you be to recommend Penhurst Gardens Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I watched my wife struggle with making the decision to move her Mum into a home but Penhurst made this much easier. I have visited my Mum in Law several times and enjoyed the private dining facilities for a family meal, which was excellent value and so easy to organise. The staff have been so kind to both my Mum in Law and my wife. My Mum in law is much happier and calmer now that she is at Penhurst and my wife is also more relaxed and happy, no longer worried about her Mum.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I thought the cost would be prohibitive but it has been 100% worth us finding a way. My Mum is brighter, stronger, more settled and looking so much better than she did when she arrived. My position as a daughter, rather than a pseudo carer, has returned. I look forward now to visiting Mum, as I'm greeted warmly by staff and nothing is too much trouble. There really is a family atmosphere and I know that my Mum is loved by the staff at Penhurst, even though she can be cantankerous! Nothing is too much trouble and the facilities are fabulous. Staff are warm and compassionate but Mum loves a little banter which is accommodated readily by staff with a laugh and a joke.
My Mum is now happier and as a result, my life has improved dramatically. I no longer worry about her falls, loneliness, eating properly or being clean and hygienic. Penhurst has got it all covered for me. They are worth every penny!

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Happy atmosphere and homely surroundings make this place feel like home. My father is well cared for here and is adjusting well to his new residence.

How likely would you be to recommend Penhurst Gardens Care Home? Neither Unlikely or Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

I was extremely impressed with every aspect of the home. The most important part being care of the service user which in my opinion, is second to none. Building, decor, gardens and aspect is very pleasing.
The staff were very friendly and welcoming making us feel very welcome and comfortable. Having been in administration in a nursing home for years, I was very impressed.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have regularly visited a dear friend who has been a resident for a number of weeks. Penhurst Gardens is wonderful. It is a five-star hotel with wonderful facilities and staff who are so professional but they are also caring, not only for the residents, but their friends and family, as your own family would be. Nothing is too much trouble and they genuinely get right alongside the resident and their family. The home is full of love and joy. I would happily be there myself.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Matthew Berry, Home Manager at Penhurst Gardens Care Home responded to this review on 19 Jun 2017:

Such lovely comments once again. We have a fantastic team here at Penhurst Gardens who genuinely enjoy what they do which makes all the difference! Thank you for sharing your experience. Warm regards, Matthew

Penhurst Gardens opened in December 2016 and benefits from being specifically designed as a care home. The premises are furnished and decorated to a high standard. The staff are caring, attentive and show affection for the residents - treating them with dignity. The meals are varied, nutritional, often appetising, and there is normally a choice of menu. There is a very varied programme of indoor and outdoor activities for residents. My connection with Penhurst Gardens began in March when a close friend, suffering from dementia went to live there. I spend two to two and a half days a week at the home and my remarks are based on these visits. The staff welcome visitors and are as polite and attentive to them as they are to the residents. I would have no hesitation in recommending Penhurst Gardens to others who are in need of care.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Matthew Berry, Home Manager at Penhurst Gardens Care Home responded to this review on 19 Jun 2017:

Thank you for sharing your experience of our home. I will ensure the team hear your praise for them and your kind comments. Best wishes, Matthew.

I was at Penhurst Gardens for two week's respite. I was very well looked after by all staff, nursing and domestic. My room was very comfortable. The food was good but I felt it was not always suitable for older people who do not have big appetites! I would be very happy to return to Penhurst in future!

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Matthew Berry, Home Manager at Penhurst Gardens Care Home responded to this review on 25 May 2017:

Thank you for sharing your experience of Penhurst Gardens. With thanks, Matthew.

I stayed in the Care Home following an operation on my ankle which left me on crutches and unable to look after myself. My room was very comfortable and well fitted out, the bathroom had a shower in a wet room environment which was excellent although not for my condition. Cleaning was carried out efficiently.

The staff were very enthusiastic, friendly and always appeared with a smile. The call bell was answered promptly and no request was too much trouble. They recognised my different situation and were prepared to spend a little time talking to me.

The dining room was very attractive and the food well prepared and varied although, understandably, rather plain. Some dishes which I thought sounded unattractive turned out to be quite the opposite.

Because I was only there for respite care I did not join in any of the activities.

Everything is new and is being maintained to a very high standard. It proved to be an excellent place to start my recovery.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This place is amazing. Every member of staff was brilliant. We had no complaints at all.
The housekeeping staff were always available for whatever was needed. Nothing was too much trouble.
A very friendly place for my special friend to end the last few months of her life.
Many thanks.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

With a combination of my wife's mother and then eventually my own mother needing to go into nursing homes, we looked at and experienced quite a number. This is by far the best nursing home we encountered and I can wholeheartedly recommend it. Penhurst Gardens and its staff were really excellent, and their kindness to us, particularly on the evening my mother died, was outstanding.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother-in-law needed respite after a serious operation. Her two week stay at Penhurst Gardens was perfect. The staff were all very helpful and friendly. The home was run efficiently and all the resident's needs were catered for. I would thoroughly recommend Penhurst Gardens as a nursing home.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Matthew Berry, Home Manager at Penhurst Gardens Care Home responded to this review on 14 Feb 2017:

Thank you for taking the time to share your experience of Penhurst Gardens. We were only too pleased to help and I'm glad we met your expectations. Best wishes, Matthew

My mother was the first person to be hosted at Penhurst Gardens Care Home. The establishment had only just opened. She was treated with great care and received a lot of special attention. The room is really nice and has views and access to the gardens, and Mum likes having some of her own things around her. The staff showed competence in meeting her physical and care needs. They also put themselves out to make sure she is happy. The facilities are excellent. Very smart. The food is of a very high standard, and I particularly like that science is applied to it's delivery to each client, to ensure that their dietary needs are met & that their weight is optimal. My mother's health has stabilised & generally improved since she has been there. As a family, we are able to visit at any time, and there are several places where we can all be together in comfort and privacy. We even had Christmas lunch there in the bar/lounge area. Our requests are usually met promptly. Generally, we are happy.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Matthew Berry, Home Manager at Penhurst Gardens Care Home responded to this review on 05 Feb 2017:

Thank you for taking the time to review Penhurst Gardens. Your feedback will be shared with the whole team. Best wishes, Matthew

My mother moved into Penhurst after suffering a stroke. She needs a great deal of care, which the staff at Penhurst expertly provide with warmth, grace, and the utmost professionalism, whether they are carers, nurses, housekeepers or catering staff. They are genuinely caring and build strong, open relationships with the residents and their families. The environment is lovely - more like a hotel than a traditional care home - and the food is great. No-one wants to see their parents in a care home, but if it's necessary, this one couldn't be better.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Matthew Berry, Home Manager at Penhurst Gardens Care Home responded to this review on 05 Feb 2017:

Thank you for sharing your experience of Penhurst Gardens. The team work incredibly hard and I'm very pleased to be able to share your feedback with them. Warm regards, Matthew

My mother went into Penhurst for respite care over the Christmas period and I cannot fault the standard of the staff.
Very efficient, all the staff were very pleasant, the food was excellent and nothing was too much for them.
My mother did even comment that she may be returning to me, that was a result knowing that she was in very happy surroundings and with people that cared and that could provide for her needs.

How likely would you be to recommend Penhurst Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Matthew Berry, Home Manager at Penhurst Gardens Care Home responded to this review on 17 Jan 2017:

Thank you for being the first person to review our new home! I'm really pleased we were able to assist and that Mum enjoyed her stay with us. Best wishes, Matthew.

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April 2017

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