Penhurst Gardens Care Home

Penhurst Gardens, New Street, Chipping Norton OX7 5ED
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9.7 166 Reviews
  • Penhurst Gardens Care Home, Chipping Norton
Penhurst Gardens Care Home is located in the heart of the Cotswolds in Chipping Norton. The home is surrounded by countryside and is just a short walk from the local high street, set on the site of the former Penhurst School. Penhurst Gardens Care Home opened in December 2016 and provides round-the-clock residential, nursing, dementia and respite care for older people in spacious and elegant surroundings. A café, private dining room, cinema and activities and wellbeing room are extra thoughtful features that make Penhurst Gardens particularly special and bring a real sense of community into the home. Every resident at Penhurst Gardens also has their own bedroom with an en suite wetroom, with many of their ground floor rooms having private patios and direct access to the home's secure landscaped garden.

Porthaven meticulously select their staff and choose only the most dedicated, passionate and experienced staff to ensure their residents are expertly and empathetically cared for. Penhurst Gardens also has an enthusiastic and inventive activities and wellbeing team who prepare a weekly schedule of things to do tailored towards the interests of their residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lynne Elliott (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (58)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Penhurst Gardens Care Home Reviews (166)

9.7

Penhurst Gardens Care Home has a Review Score of 9.7 (9.708) out of 10, based on 20 reviews in the last 2 years.
Over all time Penhurst Gardens Care Home has 166 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Penhurst Gardens Care Home
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Total of 166, showing 41-60
Review from J G (Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been such a comfort to be here as we are so cared for and I am not losing my husband, like whenever we used to go out. He is very settled here as long as he sees me.
Reply from Deeon Pegg, Client Services Manager at Penhurst Gardens Care Home

Thank you so much for your wonderful feedback; it makes all the wonderful work the team do worthwhile. It is our pleasure to care for you both. We really enjoy you being part of the Penhurst Gardens family.

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Review from T G (Son of Resident) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a very reassuring experience in arranging the transfer of my mother to Penhurst Gardens Care Home. There were a number of complicating factors as my mother had to be brought from a hospital 150 miles away. Penhurst were very clear, flexible and supportive and made what was an emotionally intense
set of decisions far easier and less stressful. Her arrival at the care home could have not been better.
Reply from Pippa Cook, Home Manager at Penhurst Gardens Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


Best wishes
Pippa, Home Manager

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Review from Jacqueline H (Daughter of Resident) published on 30 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I write this review because I know how impossibly hard and upsetting it can be to see your loved one living somewhere other than the home they have known. I want to assure and re-assure potential new residents and their family members of the solid and kindest care they will receive at Penhurst Care
Home at Chipping Norton. The Home's Manager is the very kindest lady - the team and residents and their families are most fortunate.
Reply from Pippa Cook, Home Manager at Penhurst Gardens Care Home

Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. Thank you.

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Review from S S (Resident) published on 14 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy to endorse all the positive comments made below. And so far, have greatly appreciated my stay here in my room - have enjoyed its peace and quiet greatly.
Reply from Pippa Cook, Home Manager at Penhurst Gardens Care Home

It's great to know that you are happy with our services at Penhurst Gardens. I will make sure the team receives your wonderful feedback.


With warm wishes.

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Review from Elizabeth P (Daughter of Resident) published on 20 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was warmly welcomed back to Penhurst Gardens (for the 3rd time) for respite care after a hip operation. She has a very pleasant room overlooking the enclosed patio area, the food has been good and she has joined in with a number of various activities on offer. The caring staff have encouraged Mum
to get back onto her feet and gain confidence walking again.
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Review from Julie W (Daughter of Resident) published on 15 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
It was lovely to deal with the member of staff from start to finish with Mum when we first met her. Penhurst Gardens is a lovely care home, beautifully decorated and Mum was given a gorgeous room, overlooking the courtyard - this was considered as they knew Mum loves her garden and they put a lovely
vase of flowers in her room on arrival. These points very, very much appreciated.
Mum was assessed before having a 2.5 week respite care whilst my husband and I went on holiday. Without a doubt, we had a very much needed restful and relaxing holiday, knowing that Mum was safe in Penhurst Gardens.
When I went to pick Mum up from the stay, she was happy to see me and seemed to have had a good time - the staff were very complimentary and said they would miss her.
I think that the stay was important for us to have a break. Mum has come back home and is talking a bit clearer than when she went in which is good.
The staff at Penhurst Gardens were very caring with Mum.
Reply from Pippa Cook, Home Manager at Penhurst Gardens Care Home

Thank you so much for your wonderful comments, it really was a pleasure to look after your mum and we miss her dearly. You are both welcome to visit us any time and join in our entertainment.


Warmest regards
Pippa (Home Manager) and the team at Penhurst Gardens

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Review from David E (Husband of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was taken into care with advanced stage of Alzheimer's. Whilst in the care of Penhurst Gardens Care Home she received exceptional care, love, compassion and attention. This care home is the best I have ever experienced and is comparable to a 5-star hotel. Thank you to all the staff for making
her end of life such a loving and compassionate time.
Reply from Chelle Daly, Home Manager at Penhurst Gardens Care Home

Thank you for your review and such lovely comments especially under such difficult circumstances. I will pass these on to the team who will really appreciate your kind words. Best wishes

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Review from Lorna H (Daughter of Resident) published on 9 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been very impressed by the care, kindness and flexibility of the staff at Penhurst Gardens Care Home. Penhurst has a wonderful, friendly atmosphere and a welcoming layout. The leisure and wellness staff have been great, providing varied and stimulating activities for residents while also ensuring
relatives are kept in touch. I was worried about how my father would settle in, but thanks to Penhurst staff, he has rapidly made friends, enjoys all the sociable activities and the excellent meals and feels very at home. Highly recommended.
Reply from Chelle Daly, Home Manager at Penhurst Gardens Care Home

Thank you for taking the time to complete a review and for your wonderful comments, I will be sure to share this with the team. Your Dad has settled in really well and instantly became part of our Penhurst family. He is always an active participant in anything we do and really enjoyed the trip out on the steam train recently.

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Review from Christine B (Wife of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband moved into Penhurst Gardens in August 2020. Because of Covid restrictions, I have really been unable to see Penhurst Gardens in operations. Without expectation, I have been impressed with all staff members. My husband is usually very content and that is all I can hope and wish for. He is
unable to communicate verbally.
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Review from Harriet J (Daughter of Resident) published on 20 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are immensely kind and helpful and have been very willing to accommodate my father's needs. I have only recently been able to visit him so cannot easily review the facilities but I have been reassured all along that he was safe and treated with respect during lockdown.
Reply from Chelle Daly, Home Manager at Penhurst Gardens Care Home

Thank you for taking the time to share your experience of our home. It is our pleasure to care for your father.

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Review from Sebastian S (Son of Resident) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very helpful and pleasant. My mum is very well cared for, she is very happy and engages in plenty of activities. The home has been especially good in helping me be able to speak to my mum during the pandemic. All the staff are lovely and helpful.
Reply from Chelle Daly, Home Manager at Penhurst Gardens Care Home

Thank you for sharing your experience of our home and the team. Keeping everyone connected and in touch with their loved ones has been so essential but it is wonderful to now see everyone connecting in person once more. Welcome back!

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Review from T G (Niece of Resident) published on 1 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Penhurst Gardens has provided excellent care, and the staff are super. There are lovely facilities and wonderful home cooking. Their activities programme is also very good and well thought through. Highly recommended.
Reply from Chell Daly, Home Manager at Penhurst Gardens Care Home

Thank you for taking the time to review our home and for your lovely comments. I will ensure that they are fed back to the staff.

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Review from L W (Friend of Resident) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very good home, but a few areas seemed to have slipped during Covid-19. Lack of suitable activities for male residents has resulted in some very bored residents. It has been helpful to continue weekly visits but look forward to more open visiting and outings for residents. It would be helpful to have
more feedback as to what is happening inside the care home. A monthly newssheet from the manager - I feel very left out of anything going on in the care home.
Reply from Rachael Startin, Sales & Marketing Manager at Penhurst Gardens Care Home

Thank you for taking the time to write your review especially during the difficult circumstances that we are all faced with. We are delighted to confirm that a new home manager joined in December and she has arranged for regular updates with families using a variety of methods. We have also welcomed some new members to the team who work hard to provide a variety of entertainment for all of the residents within our home – the cocktail evening held on Friday was a huge success. Whilst we understand it is frustrating for families who cannot see their loved one as often as they would like, I want to re-assure you that we are doing everything we can to keep our residents in touch with their families whilst following government guidelines to ensure our residents and staff are safe.

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Review from Charles C (Son of Resident) published on 28 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having tried to keep my mother in her own home with live-in carers, we moved her here in February with a slightly heavy heart. It has turned out to be a good move all round.
Penhurst is a first-rate facility in terms of hard product: nice rooms and a very nice feel; easy parking and a nice garden.
Soft
product in terms of food, resident engagement and activities seem to be equally good.
Staff are exceptional - without exception. They are engaging and kind and have done an amazing job during the COVID situation. We see the same team (ie no great turnover) and they all know all their residents and their families. Impressive.
My mother is safe, physically well, and has more people contact and activity than she would have at home.
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Review from J S (Friend of Resident) published on 7 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a happy and welcoming feeling as you walk in. My friend who I visit is very content and loves to join in with as many activities that she can. She is very happy with the care she receives from all of the carers.
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Review from R F (Resident) published on 1 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent, good atmosphere.
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Review from Karen B (Daughter of Resident) published on 20 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are absolutely delighted with the fantastic care and kindness Dad is shown by all staff. It has given us peace of mind and reassurance to see Dad happy, safe and so well looked after, especially during these difficult times of lockdown when family cannot visit.
Every member of staff with whom we
have been in contact have been genuinely lovely people who are excellent professionals with a passion for their job. The management are highly supportive, empathic, helpful, pro-active and cheerful!
Management and staff are very approachable. We feel confident in seeking advice, guidance, or information. Staff listen to our concerns and questions. They are responsive and solution-focused. Importantly, they always have my dad's interests and physical and mental well-being at heart.
Communication is excellent. We are kept well informed.
We are impressed with the high-quality environment and menus - more like a hotel than a care home!
Penhurst Gardens has proved an excellent choice for Dad and for us.
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Review from M B (Friend of Resident) published on 18 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been involved with Penhurst for two years. At first when I arranged for my partner to have end of life care. Everything at that time was excellent and I was cared for by the staff with compassion and support. I now visit a friend who has been a resident for more than a year.
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Review from G S (Friend of Resident) published on 15 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited friend of my grandmother. Lovely home with welcoming staff. Had a cup of tea from the kitchen and sat in the garden; beautiful garden!
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Review from M L (Daughter-in-law of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highly professional, motivated and caring staff, who are totally focused on providing exceptional care for the residents. Beautiful interior and exterior environment with high quality, comfortable yet practical furnishings.
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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Penhurst Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for Penhurst Gardens Care Home is calculated as follows: ( (171 Excellents x 5) + (57 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 233 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Penhurst Gardens Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (2)

Lynne

Lynne Elliott

Job Title: Home Manager Joined: 2024

Hello, my name is Lynne Elliott, and I have been a part of the Penhurst Gardens team since 2024.

Lilly

Lilly Taylor

Job Title: Activities and Wellbeing Coordinator Joined: 2023

Hello, my name is Lilly Taylor, and I am the Activities and Wellbeing Coordinator here at Penhurst Gardens.


I am very passionate about creative arts and expression through different mediums as well as fitness and wellbeing. I have always aspired to work in a position where encouragement, positivity and creativity were at the forefront.


Since joining the team at Penhurst Gardens, my priority has been to develop a personalised, whole-home approach and to inspire our residents and team members to step out of their comfort zones. I hope to continue the growth of the supportive, cheerful and exciting energy that Penhurst Gardens already has. My focus is always on ensuring that our residents are supported to try new things and progress with existing passions.

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