Penhurst Gardens Care Home

Penhurst Gardens, New Street, Chipping Norton OX7 5ED
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9.7 166 Reviews
  • Penhurst Gardens Care Home, Chipping Norton
Penhurst Gardens Care Home is located in the heart of the Cotswolds in Chipping Norton. The home is surrounded by countryside and is just a short walk from the local high street, set on the site of the former Penhurst School. Penhurst Gardens Care Home opened in December 2016 and provides round-the-clock residential, nursing, dementia and respite care for older people in spacious and elegant surroundings. A café, private dining room, cinema and activities and wellbeing room are extra thoughtful features that make Penhurst Gardens particularly special and bring a real sense of community into the home. Every resident at Penhurst Gardens also has their own bedroom with an en suite wetroom, with many of their ground floor rooms having private patios and direct access to the home's secure landscaped garden.

Porthaven meticulously select their staff and choose only the most dedicated, passionate and experienced staff to ensure their residents are expertly and empathetically cared for. Penhurst Gardens also has an enthusiastic and inventive activities and wellbeing team who prepare a weekly schedule of things to do tailored towards the interests of their residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lynne Elliott (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (58)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Penhurst Gardens Care Home Reviews (166)

9.7

Penhurst Gardens Care Home has a Review Score of 9.7 (9.708) out of 10, based on 20 reviews in the last 2 years.
Over all time Penhurst Gardens Care Home has 166 reviews.

Overall Experience
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Date Published
  • 166
  • 5
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Reviewer Connection to Penhurst Gardens Care Home
  • 46
  • 21
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  • 9
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  • 6
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  • 2
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  • 1
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Total of 166, showing 81-100
Review from C D (Granddaughter of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very professionally run care home with excellent staff and facilities. It's always a pleasure to visit my grandad!
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Review from Johanna D (Daughter of Resident) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Penhurst Gardens staff are all so wonderful at every aspect of care from the caring way everyone is with my dad. I would recommend this home to everyone.
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Review from Sarah D (Daughter of Resident) published on 30 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided at Penhurst Gardens is exemplary. The Care Manager has engaged some wonderful staff who make every effort to make residents feel happy and cared for. The facilities are excellent: fantastic food and drink of restaurant quality, lovely gardens and accommodation but most importantly
a place which provides a safe loving family environment. This home sets a standard which other homes should seek to emulate.
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Review from C N (Daughter of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff and care.
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Review from Sarah S (Granddaughter of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visit my granny she always seems very comfortable and at home which is good to see. The staff are always very friendly and welcoming and I can see that my granny is content in her environment.
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Review from Sian K (Friend of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely impressed with all aspects of care within the home.
Lovely family feeling and environment.
Very impressed with my friends care.
It's so comforting to know that I can relax knowing my friend is having the best care.
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Review from D A (Friend of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place is a hidden gem.
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Review from Susan D (Daughter-in-law of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Penhurst Gardens Care Home is a beautiful home. Lovely surroundings caring staff. Furnishings plush, restaurant style food. A place where you can leave your loved one knowing they will be having first-class care.
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Review from Keith D (Son of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First month excellent. All good.
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Review from Barry G (Friend of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear friend has been very happy here.
His wife is most impressed with the staff and the facilities.
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Review from M H (Friend of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful location and facilities.
Attentive staff.
Good parking for visitors.
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Review from B M (Friend of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So pleased to see the resident I visited was well cared for. She stated the staff will do anything you ask for. I found the staff very welcoming and friendly.
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Review from D H (Daughter of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has stayed two weeks of a four-week respite, recovering from a bad fall at home. At first, she was extremely resistant to any help at home, cleaners or carers coming in to help her so the prospect of a care home was awful to her. However, after just a few days at Penhurst Gardens she has joined
in with every activity offered, enjoyed meeting new friends and has been a revelation to all the family. It has been a touching thing to witness as she is so enjoying the company and care she has been given here. She seems very happy here!
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Review from A N (Relative of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the staff and how much effort they put in to make my nan happy.
No other home compares to this.
Fantastic!
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Review from B Y (Friend of Resident) published on 4 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Modern, friendly, efficient, well appointed.
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Review from Philip D (Son of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother has been staying at Penhurst she has thrived in the environment. This is due to the excellent care and support she receives from the staff.
I would wholeheartedly recommend this home to any potential residents.
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Review from Sue W (Relative of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Penhurst Gardens is a bright, lively care home with amazing staff. Wonderful, caring and nothing is too much trouble!
The staff have done the extra mile to make sure my relative is happy. My mother-in-law is possibly the nicest, kindest person I have ever met and deserves the special care and attention
that she receives at Penhurst Gardens. I cannot thank the staff enough.
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Review from E W (Granddaughter of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot put into words how happy and reassured I feel with the high level of care my nan has received at Penhurst Gardens.
There has been a massive improvement in my nan's outlook and that is due to the staff, nothing is ever too much trouble and they go out of their way to make sure my nan is comfortable
and happy.
My nan means the world to me and staff enable her through their care to help her to be the person she always was.
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Review from Julie M (Friend of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and caring atmosphere. First class accommodation.
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Review from Denise D (Daughter-in-law of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum-in-law is so happy here, all the staff and carers could not be any better in looking after all the residents.
The activities they do are excellent and Mum-in-law joins in everything she can and also she has made friends with residents and all staff.
Reply from Matthew Berry, Home Manager at Penhurst Gardens Care Home

Thank you for your comments - I'll make sure to share them with my team. Best wishes.

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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Penhurst Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for Penhurst Gardens Care Home is calculated as follows: ( (171 Excellents x 5) + (57 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 233 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Penhurst Gardens Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (2)

Lynne

Lynne Elliott

Job Title: Home Manager Joined: 2024

Hello, my name is Lynne Elliott, and I have been a part of the Penhurst Gardens team since 2024.

Lilly

Lilly Taylor

Job Title: Activities and Wellbeing Coordinator Joined: 2023

Hello, my name is Lilly Taylor, and I am the Activities and Wellbeing Coordinator here at Penhurst Gardens.


I am very passionate about creative arts and expression through different mediums as well as fitness and wellbeing. I have always aspired to work in a position where encouragement, positivity and creativity were at the forefront.


Since joining the team at Penhurst Gardens, my priority has been to develop a personalised, whole-home approach and to inspire our residents and team members to step out of their comfort zones. I hope to continue the growth of the supportive, cheerful and exciting energy that Penhurst Gardens already has. My focus is always on ensuring that our residents are supported to try new things and progress with existing passions.

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