Penhurst Gardens Care Home

Penhurst Gardens, New Street, Chipping Norton OX7 5ED
Review Us
9.7 166 Reviews
  • Penhurst Gardens Care Home, Chipping Norton
Penhurst Gardens Care Home is located in the heart of the Cotswolds in Chipping Norton. The home is surrounded by countryside and is just a short walk from the local high street, set on the site of the former Penhurst School. Penhurst Gardens Care Home opened in December 2016 and provides round-the-clock residential, nursing, dementia and respite care for older people in spacious and elegant surroundings. A café, private dining room, cinema and activities and wellbeing room are extra thoughtful features that make Penhurst Gardens particularly special and bring a real sense of community into the home. Every resident at Penhurst Gardens also has their own bedroom with an en suite wetroom, with many of their ground floor rooms having private patios and direct access to the home's secure landscaped garden.

Porthaven meticulously select their staff and choose only the most dedicated, passionate and experienced staff to ensure their residents are expertly and empathetically cared for. Penhurst Gardens also has an enthusiastic and inventive activities and wellbeing team who prepare a weekly schedule of things to do tailored towards the interests of their residents.
Show Penhurst Gardens Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lynne Elliott (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (58)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Penhurst Gardens Care Home Reviews (166)

9.7

Penhurst Gardens Care Home has a Review Score of 9.7 (9.708) out of 10, based on 20 reviews in the last 2 years.
Over all time Penhurst Gardens Care Home has 166 reviews.

Overall Experience
  • 151
  • 15
  • 0
  • 0
  • 0
Date Published
  • 166
  • 5
  • 8
  • 20
  • 146
Reviewer Connection to Penhurst Gardens Care Home
  • 46
  • 21
  • 19
  • 13
  • 12
  • 9
  • 8
  • 6
  • 6
  • 6
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 166, showing 61-80
Review from Sean C (Son-in-law of Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Penhurst Gardens provide a superb service, with great attention to detail and an exemplary level of care.
Staff are friendly, professional and kind and the whole home has a happy, vibrant feel.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A C (Daughter of Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beyond all expectations. Mum was so happy here, beautifully cared for with love humour and offer professionalism, everybody makes it feel like a big happy family. When she died peacefully at the end, the care my sister, brother and I received made such a tough time much easier and more bearable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R K (Daughter of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Comfortable, clean nursing home with excellent facilities, caring staff and extracurricular. Activities are very good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C B (Nephew of Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The place is 100% perfect.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brenda B (Niece of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place. Very clean. Staff very caring and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S T (Daughter of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been very happy here and has been nursed to the point where she will be able to return to her home and live independently. The home has exceeded our expectations.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jess T (Daughter-in-law of Resident) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Porthaven has a wonderful atmosphere.
It's very welcoming, friendly, happy.
Staff always seem to have time to spend with residents and all staff know all residents very well.
The activity program is fantastic.
My mother in law has become more calm, engaged, happy and active since moving here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter M (Son-in-law of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are excellent and caring and take good care of residents. Premises are really nice and comfortable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B A (Daughter-in-law of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is fantastic. Just like an English country hotel.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hilary W (Daughter-in-law of Resident) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I (and the rest of the family!) am delighted with the care my relative has received. All the staff have shown attentiveness to her needs, understanding and have involved other appropriate agencies. They are always friendly and welcoming to visitors too. We have already recommended Penhurst Gardens to
friends who may have family members needing care in the future.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane D (Daughter of Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have been residents at this care home for three months. The care they receive is excellent in every aspect and all the staff have been courteous and sympathetic towards my parent's needs and ensuring they settled into their new environment quickly. The home ensures that staff are trained
to deal effectively with residents who have dementia and treat them respectfully and with dignity, The food is amazing, varied and colourful. There are activities to suit all tastes and relatives are kept well informed via regular newsletters.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D W (Son of Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support shown to my mother have been exceptional during her time here. They have shown the utmost respect and dignity towards her. The actual home is excellent in decor, layout etc. The staff are always welcoming and cheerful. Would highly recommend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A W (Son of Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say that this home is outstanding in every way. The staff are really helpful and will do anything to make you feel very welcome. My mother is very well cared for and is extremely happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Louise C (Daughter of Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live in San Francisco and am visiting for 2 weeks. I can honestly say I am so relieved to see my dad being taken care of in a superb setting with an amazing team of staff. They're also so very kind to my mum which also gives me relief and I can worry less being so far away. It is a pleasure coming
here to see my dad. I already feel so welcome and part of the Penhurst Gardens family. I know I speak for my mum also.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Francesca D (Granddaughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff treat all residents as if they are family. The atmosphere is amazing. Grandad has activities tailored to his interests and has special visitors related to his role in the RAF - all organised by the activity staff.
The place is beautiful and always fantastically clean.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A P (Grandson of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really pleased with the care that my grandad has received at Penhurst. The staff are all very nice and the facilities have allowed him to be more active.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth C (Wife of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been delighted with the care my husband has received. The staff always have time for me and behave in a very professional manner. I have recommended the home to several friends.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Frances C (Daughter of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother is so happy here - far more than I expected. She has appreciated the company and all the activities, which are amazing. The standard of cleanliness and the fact that they have constant access to the outdoors.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S M (Friend of Resident) published on 12 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The room is lovely. The staff are friendly and kind. It is not like a care home, more of a luxury holiday with care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hayley W (Granddaughter of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Penhurst Gardens is amazing. The staff are second to none here, everyone is so friendly and it is just like an extended family. My nan is a resident here and the care she gets is fantastic! The activities and days that are organised are brilliant - there is something for everyone to join in with. Penhurst
Gardens makes it that much easier seeing my nan in her current condition just because I know she is in the best hands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Penhurst Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for Penhurst Gardens Care Home is calculated as follows: ( (171 Excellents x 5) + (57 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 233 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Penhurst Gardens Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (18)

Meet the Team (2)

Lynne

Lynne Elliott

Job Title: Home Manager Joined: 2024

Hello, my name is Lynne Elliott, and I have been a part of the Penhurst Gardens team since 2024.

Lilly

Lilly Taylor

Job Title: Activities and Wellbeing Coordinator Joined: 2023

Hello, my name is Lilly Taylor, and I am the Activities and Wellbeing Coordinator here at Penhurst Gardens.


I am very passionate about creative arts and expression through different mediums as well as fitness and wellbeing. I have always aspired to work in a position where encouragement, positivity and creativity were at the forefront.


Since joining the team at Penhurst Gardens, my priority has been to develop a personalised, whole-home approach and to inspire our residents and team members to step out of their comfort zones. I hope to continue the growth of the supportive, cheerful and exciting energy that Penhurst Gardens already has. My focus is always on ensuring that our residents are supported to try new things and progress with existing passions.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Penhurst Gardens Care Home to verify any information. View our terms and conditions. Penhurst Gardens Care Home has an Enhanced Service - more info.