Penhurst Gardens Care Home

Penhurst Gardens, New Street, Chipping Norton OX7 5ED
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9.7 166 Reviews
  • Penhurst Gardens Care Home, Chipping Norton
Penhurst Gardens Care Home is located in the heart of the Cotswolds in Chipping Norton. The home is surrounded by countryside and is just a short walk from the local high street, set on the site of the former Penhurst School. Penhurst Gardens Care Home opened in December 2016 and provides round-the-clock residential, nursing, dementia and respite care for older people in spacious and elegant surroundings. A café, private dining room, cinema and activities and wellbeing room are extra thoughtful features that make Penhurst Gardens particularly special and bring a real sense of community into the home. Every resident at Penhurst Gardens also has their own bedroom with an en suite wetroom, with many of their ground floor rooms having private patios and direct access to the home's secure landscaped garden.

Porthaven meticulously select their staff and choose only the most dedicated, passionate and experienced staff to ensure their residents are expertly and empathetically cared for. Penhurst Gardens also has an enthusiastic and inventive activities and wellbeing team who prepare a weekly schedule of things to do tailored towards the interests of their residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lynne Elliott (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (58)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Penhurst Gardens Care Home Reviews (166)

9.7

Penhurst Gardens Care Home has a Review Score of 9.7 (9.708) out of 10, based on 20 reviews in the last 2 years.
Over all time Penhurst Gardens Care Home has 166 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Penhurst Gardens Care Home
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Total of 166, showing 101-120
Review from Rebecca T (Great-Niece of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely good looking, not like an average care home. Very homely, very polite people always cheery and welcoming. Friends and family always welcome, facilities and decoration are like home. Really nice staff.
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Review from P G (Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely Outstanding. I came on respite.
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Review from Paul D (Son of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Penhurst Gardens for five months. She has settled so well. The staff are so friendly and look after her incredibly well. Mum is so happy living here I feel relieved she is safe and well cared for.
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Review from C Y (Daughter of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has improved so much since she has been here. She loves all the staff. They are very helpful to her when I visit and I love watching the banter between them.
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Review from Danielle L (Granddaughter of Resident) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't wish for anything better for my nan. The staff and managers are fab.
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Review from Lucy F (Granddaughter of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The facilities here are wonderful; beautiful building, clean rooms and friendly staff. My grandma is very happy here, so I couldn't be more pleased.
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Review from Kay Y (Friend of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. Beautiful surroundings - friendly staff - very welcoming.


Food outstanding.

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Review from Clifford B (Partner of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a visitor to the home, I can confidently state that all aspects of the premises are excellent, the cleanliness of all parts cannot be faulted. The availability of food either meals or snacks between are superbly cooked and presented. Every member of staff makes every resident comfortable and a happy
atmosphere is found throughout.
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Review from Helen Y (Daughter of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father benefits hugely from the personal and adaptable service offered by the staff at Penhurst. He has settled into his new home extremely well as a result of the excellent care he has been given. He is treated with respect at all times and his individuality is valued. My mother visits very regularly
and is also treated very well by the staff, she is comfortable in the visits she makes and has, like my father, developed positive relationships with the staff. My daughters and brother also feel very happy with the care given by Penhurst staff and speak very highly of the home.
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Review from Sally C (Respite Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have come back for further respite care and am pleased indeed to be doing so. this is a wonderful place full of laughter and always a smile, even in awkward situations. I have found the place well-run, very thorough and efficient. The meals are varied and top quality. If anyone of hungry later, whatever
the time, hot drinks and sandwiches with cake or biscuits can always be had. There are numerous activities and outings to join in on if one wants to. the rooms are spacious and extremely nice. the ensuite works well.
I highly commend the whole set up and am so grateful for the care I receive. It was always there but not intrusive.
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Review from Zoe P (Niece of Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my third visit and I am so impressed by the facilities here, but most importantly how well looked after my Uncle is. The staff are friendly and welcoming and it is clear to see everyone is treated with complete respect and dignity. Than you for providing a safe and homely environment that gives
us all peace of mind.
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Review from Anna C (Daughter of Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We felt instantly at home at Penhurst. It's so relaxed and everyone makes a real effort to make sure you feel part of this big family. Fantastic food and full compliments to the chefs. Totally delicious. We particularly enjoyed the activity session today talking about the history of Chipping Norton.
Cannot thank staff enough as well for all the kindness and sense of fun.
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Review from Angela P (Sister of Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I used to worry about my brother and his decline in health, but now he is living at Penhurst Gardens I don't have to worry anymore. He is well cared for in every respect and is happy. Thank you.
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Review from Abbie P (Great-Niece of Resident) published on 26 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was made to feel extremely welcome as soon as I came in. All staff are friendly and helpful. I could tell they all have a good rapport with residents and visitors alike. The facilities are excellent a lot of thought has gone into the design of this home. The home is secure and safe and I feel content
that my relative is safe and well cared for. It feels more like a hotel than a nursing home which is lovely for residents and visitors. We were given a tour of the home and gained an insight into the excellent range of activities on offer.
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Review from Jon S (Son-in-law of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first visit to my mother-in-law and it's impressive - both the place and the impact on my mother-in-law.
She is less confused, more relaxed and evidently feels safe and able to make friends and join in both these are quite new to her and a pleasure to see. Wonderful and thanks.
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Review from Peter B (Son of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities.
Excellent care.
My mother was looked after extremely well.
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Review from Susanna S (Daughter of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very friendly and caring. Mum feels very safe and cared for.
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Review from Robert D (Son of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has never been so happy. The staff of the home are fantastic and look after my mother very well.
I would have no problem recommending the home to anybody who needs care.
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Review from Anne Y (Sister-in-law of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thoroughly committed and caring staff from the receptionist through to the domestics.
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Review from Matthew D (Grandson of Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best I could ask for my nan. A great heartwarming place for everyone.
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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Penhurst Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for Penhurst Gardens Care Home is calculated as follows: ( (171 Excellents x 5) + (57 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 233 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Penhurst Gardens Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (2)

Lynne

Lynne Elliott

Job Title: Home Manager Joined: 2024

Hello, my name is Lynne Elliott, and I have been a part of the Penhurst Gardens team since 2024.

Lilly

Lilly Taylor

Job Title: Activities and Wellbeing Coordinator Joined: 2023

Hello, my name is Lilly Taylor, and I am the Activities and Wellbeing Coordinator here at Penhurst Gardens.


I am very passionate about creative arts and expression through different mediums as well as fitness and wellbeing. I have always aspired to work in a position where encouragement, positivity and creativity were at the forefront.


Since joining the team at Penhurst Gardens, my priority has been to develop a personalised, whole-home approach and to inspire our residents and team members to step out of their comfort zones. I hope to continue the growth of the supportive, cheerful and exciting energy that Penhurst Gardens already has. My focus is always on ensuring that our residents are supported to try new things and progress with existing passions.

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