Penhurst Gardens Care Home

Penhurst Gardens, New Street, Chipping Norton OX7 5ED
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9.6 173 Reviews
  • Penhurst Gardens Care Home, Chipping Norton
Penhurst Gardens Care Home is located in the heart of the Cotswolds in Chipping Norton. The home is surrounded by countryside and is just a short walk from the local high street, set on the site of the former Penhurst School. Penhurst Gardens Care Home opened in December 2016 and provides round-the-clock residential, nursing, dementia and respite care for older people in spacious and elegant surroundings. A café, private dining room, cinema and activities and wellbeing room are extra thoughtful features that make Penhurst Gardens particularly special and bring a real sense of community into the home. Every resident at Penhurst Gardens also has their own bedroom with an en suite wetroom, with many of their ground floor rooms having private patios and direct access to the home's secure landscaped garden.

Porthaven meticulously select their staff and choose only the most dedicated, passionate and experienced staff to ensure their residents are expertly and empathetically cared for. Penhurst Gardens also has an enthusiastic and inventive activities and wellbeing team who prepare a weekly schedule of things to do tailored towards the interests of their residents.

Care Provided by Penhurst Gardens Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Those care needs

Contact Penhurst Gardens Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Penhurst Gardens Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lynne Elliott (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (58)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Penhurst Gardens Care Home Reviews (173)

9.6

Penhurst Gardens Care Home has a Review Score of 9.6 (9.639) out of 10, based on 22 reviews in the last 2 years.
Over all time Penhurst Gardens Care Home has 173 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Penhurst Gardens Care Home
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Total of 173, showing 101-120
Review from A N (Relative of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the staff and how much effort they put in to make my nan happy.
No other home compares to this.
Fantastic!
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Review from B Y (Friend of Resident) published on 4 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Modern, friendly, efficient, well appointed.
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Review from Philip D (Son of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother has been staying at Penhurst she has thrived in the environment. This is due to the excellent care and support she receives from the staff.
I would wholeheartedly recommend this home to any potential residents.
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Review from Sue W (Relative of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Penhurst Gardens is a bright, lively care home with amazing staff. Wonderful, caring and nothing is too much trouble!
The staff have done the extra mile to make sure my relative is happy. My mother-in-law is possibly the nicest, kindest person I have ever met and deserves the special care and attention
that she receives at Penhurst Gardens. I cannot thank the staff enough.
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Review from E W (Granddaughter of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot put into words how happy and reassured I feel with the high level of care my nan has received at Penhurst Gardens.
There has been a massive improvement in my nan's outlook and that is due to the staff, nothing is ever too much trouble and they go out of their way to make sure my nan is comfortable
and happy.
My nan means the world to me and staff enable her through their care to help her to be the person she always was.
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Review from Julie M (Friend of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and caring atmosphere. First class accommodation.
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Review from Denise D (Daughter-in-law of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum-in-law is so happy here, all the staff and carers could not be any better in looking after all the residents.
The activities they do are excellent and Mum-in-law joins in everything she can and also she has made friends with residents and all staff.
Reply from Matthew Berry, Home Manager at Penhurst Gardens Care HomeThank you for your comments - I'll make sure to share them with my team. Best wishes.
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Review from Rebecca T (Great-Niece of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely good looking, not like an average care home. Very homely, very polite people always cheery and welcoming. Friends and family always welcome, facilities and decoration are like home. Really nice staff.
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Review from P G (Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely Outstanding. I came on respite.
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Review from Paul D (Son of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Penhurst Gardens for five months. She has settled so well. The staff are so friendly and look after her incredibly well. Mum is so happy living here I feel relieved she is safe and well cared for.
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Review from C Y (Daughter of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has improved so much since she has been here. She loves all the staff. They are very helpful to her when I visit and I love watching the banter between them.
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Review from Danielle L (Granddaughter of Resident) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't wish for anything better for my nan. The staff and managers are fab.
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Review from Lucy F (Granddaughter of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The facilities here are wonderful; beautiful building, clean rooms and friendly staff. My grandma is very happy here, so I couldn't be more pleased.
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Review from Kay Y (Friend of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. Beautiful surroundings - friendly staff - very welcoming.


Food outstanding.

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Review from Clifford B (Partner of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a visitor to the home, I can confidently state that all aspects of the premises are excellent, the cleanliness of all parts cannot be faulted. The availability of food either meals or snacks between are superbly cooked and presented. Every member of staff makes every resident comfortable and a happy
atmosphere is found throughout.
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Review from Helen Y (Daughter of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father benefits hugely from the personal and adaptable service offered by the staff at Penhurst. He has settled into his new home extremely well as a result of the excellent care he has been given. He is treated with respect at all times and his individuality is valued. My mother visits very regularly
and is also treated very well by the staff, she is comfortable in the visits she makes and has, like my father, developed positive relationships with the staff. My daughters and brother also feel very happy with the care given by Penhurst staff and speak very highly of the home.
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Review from Sally C (Respite Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have come back for further respite care and am pleased indeed to be doing so. this is a wonderful place full of laughter and always a smile, even in awkward situations. I have found the place well-run, very thorough and efficient. The meals are varied and top quality. If anyone of hungry later, whatever
the time, hot drinks and sandwiches with cake or biscuits can always be had. There are numerous activities and outings to join in on if one wants to. the rooms are spacious and extremely nice. the ensuite works well.
I highly commend the whole set up and am so grateful for the care I receive. It was always there but not intrusive.
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Review from Zoe P (Niece of Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my third visit and I am so impressed by the facilities here, but most importantly how well looked after my Uncle is. The staff are friendly and welcoming and it is clear to see everyone is treated with complete respect and dignity. Than you for providing a safe and homely environment that gives
us all peace of mind.
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Review from Anna C (Daughter of Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We felt instantly at home at Penhurst. It's so relaxed and everyone makes a real effort to make sure you feel part of this big family. Fantastic food and full compliments to the chefs. Totally delicious. We particularly enjoyed the activity session today talking about the history of Chipping Norton.
Cannot thank staff enough as well for all the kindness and sense of fun.
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Review from Angela P (Sister of Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I used to worry about my brother and his decline in health, but now he is living at Penhurst Gardens I don't have to worry anymore. He is well cared for in every respect and is happy. Thank you.
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Current Review Score: 9.6 (9.639)

Overview of Review Score

The Review Score of 9.6 (9.639) out of 10 for Penhurst Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.639 for Penhurst Gardens Care Home is calculated as follows: ( (177 Excellents x 5) + (67 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 255 Ratings = 4.639
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Penhurst Gardens Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

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Meet the Team (9)

Lynne

Lynne Elliott

Job Title: Home Manager Joined: 2024

Hello, my name is Lynne Elliott, and I have been a part of the Penhurst Gardens team since 2024.


I have worked within the care sector for many years, and supporting and enhancing people’s lives has always been my vocation. I am passionate about making a positive difference, whatever that may look like for each person.


Throughout my career, I have enjoyed a wide range of roles across different care settings and have worked across the country. These experiences have allowed me to continually develop my knowledge, skills and understanding of best practice within health and social care.


What I value most about my role is the opportunity to meet new people and the variety that each day brings. I find great satisfaction in building meaningful relationships and adapting my approach to meet individual needs whilst continuing to learn through Porthaven.


I hold a range of qualifications that support my practice, which include qualifications in administration, business, a Registered Managers Award, a Higher National Diploma in Health and Social Care and a Level 5 Diploma in Leadership for Health and Social Care. These, combined with my experience, enable me to work in a professional yet personable manner, always placing the individual at the heart of what I do.

Eurika Tasha

Eurika Tasha Garing

Job Title: Deputy Clinical Manager Joined: 2018

Hello, my name is Tasha, and I am the Deputy Clinical Manager here at Penhurst Gardens Care Home.


I qualified with a degree in nursing in the Philippines and moved to England in 2011. I conducted my Bachelor of Science in International Nursing at the University of Hertfordshire and took an Overseas Nurse's Programme at the University of Northampton.


I have worked my way to where I am now through dedication, hard work and working closely with my team to ensure they feel supported, appreciated and listened to every single day. As a team, we strive to deliver excellent person-centred care to all of our residents. We work hard to enrich their lives and create an environment where our residents feel safe and secure.


Outside of work, I enjoy reading and spending time with my family. We love to travel, discover new cultures and try new cuisines!

Claire

Claire Hatton

Job Title: Client Services Manager Joined: 2025

Hello, my name is Claire, and I am the Client Services Manager here at Penhurst Gardens Care Home.


I have a strong background in community and business development, and I am passionate about helping individuals feel informed and comfortable. I spend a lot of time building relationships with the local community and working closely with healthcare professionals, charities and organisations to ensure our residents feel supported, connected and at home.


I currently work across two Porthaven homes, supporting our residents and their loved ones. I enjoy being part of a team that puts our residents first.


If you would like to know more about life at Porthaven, please get in touch!

Bethany

Bethany Tanner

Job Title: Residential Dementia Care Manager Joined: 2023

Hello, my name is Beth, and I am the Residential Dementia Care Manager here at Penhurst Gardens.


I have worked in health and social care since 2018 and have developed my knowledge through completing my NVQ Level 3 in Lead Adult Care, alongside a range of additional training. I am passionate about delivering truly person-centred care, ensuring each individual's needs are met while working closely with families so that everybody feels welcome and supported. My main focus is to ensure our residents, their loved ones and friends and our team feel supported at Penhurst Gardens.

Ivaylo

Ivaylo Gyurov

Job Title: Head Chef Joined: 2020

Hello, my name is Ivo, and I am the Head Chef here at Penhurst Gardens.


Inspired by a love of cooking that was passed down from my grandmother, I began my culinary career in Bulgaria in 1991. Since then, I have worked as a chef on a cruise liner, at the Ritz Private Club, and I have continued my journey in the UK over the past 23 years.


Since joining Porthaven in November 2020, I have thoroughly enjoyed creating fresh, nutritious dishes for our residents, always focusing on flavour, presentation and ensuring every meal is truly enjoyable.

Lilly

Lilly Taylor

Job Title: Activities and Wellbeing Coordinator Joined: 2023

Hello, my name is Lilly Taylor, and I am the Activities and Wellbeing Coordinator here at Penhurst Gardens.


I am very passionate about creative arts and expression through different mediums as well as fitness and wellbeing. I have always aspired to work in a position where encouragement, positivity and creativity were at the forefront.


Since joining the team at Penhurst Gardens, my priority has been to develop a personalised, whole-home approach and to inspire our residents and team members to step out of their comfort zones. I hope to continue the growth of the supportive, cheerful and exciting energy that Penhurst Gardens already has. My focus is always on ensuring that our residents are supported to try new things and progress with existing passions.

Von Andrew

Von Andrew Garing

Job Title: Night Manager Joined: 2016

Hello, my name is Von, and I am the Night Manager here at Penhurst Gardens.


I qualified as a nurse in the Philippines and joined Porthaven as a team leader. I took up my Bachelor of Science in International Nursing at the University of Hertfordshire in 2011 and completed my Level 5 Diploma in Leadership for Health and Social Care in 2018.


As the night manager, I oversee our night team and nightly activities, as well as assisting and encouraging our residents in maintaining their nightly routines, supporting independence as much as possible.


Outside of work, I like to travel with my family, discover new places and try new cuisines. I also like to play sports with my children, especially football, surfing, skiing and biking.

Nicoleta

Nicoleta Ivan

Job Title: Residential Care Manager Joined: 2025

Hello, my name is Nicoleta, and I am the Residential Care Manager here at Penhurst Gardens.


I have an NVQ Level 3 in Health and Social Care and am currently undertaking my NVQ Level 4.


I am dedicated and compassionate in my role and committed to ensuring that, alongside my team, we deliver high-quality, person-centred care. I pay particular attention to safeguarding, care planning and ensuring full compliance with regulatory standards. I consider myself to be supportive, organised and focused on resident wellbeing, team development and continuous improvement.

Di

Di Church

Job Title: Home Administrator Joined: 2016

Hello, my name is Di, and I am the Home Administrator here at Penhurst Gardens.


I have an NVQ Level 5, my Medication Competency and was previously a finalist in the South East Great British Care Awards in the Ancillary Worker Category.


I thoroughly enjoy working at Penhurst Gardens, as no two days are the same. I never feel like I am going to work, as Penhurst Gardens is a welcoming, friendly home, and everybody is so supportive.


In my spare time, I like to listen to all types of music, and I am a member of the Oxford Gospel Choir. I also enjoy going to the theatre.

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