Penhurst Gardens Care Home

Penhurst Gardens, New Street, Chipping Norton OX7 5ED
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9.6 173 Reviews
  • Penhurst Gardens Care Home, Chipping Norton
Penhurst Gardens Care Home is located in the heart of the Cotswolds in Chipping Norton. The home is surrounded by countryside and is just a short walk from the local high street, set on the site of the former Penhurst School. Penhurst Gardens Care Home opened in December 2016 and provides round-the-clock residential, nursing, dementia and respite care for older people in spacious and elegant surroundings. A café, private dining room, cinema and activities and wellbeing room are extra thoughtful features that make Penhurst Gardens particularly special and bring a real sense of community into the home. Every resident at Penhurst Gardens also has their own bedroom with an en suite wetroom, with many of their ground floor rooms having private patios and direct access to the home's secure landscaped garden.

Porthaven meticulously select their staff and choose only the most dedicated, passionate and experienced staff to ensure their residents are expertly and empathetically cared for. Penhurst Gardens also has an enthusiastic and inventive activities and wellbeing team who prepare a weekly schedule of things to do tailored towards the interests of their residents.

Care Provided by Penhurst Gardens Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Those care needs

Contact Penhurst Gardens Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Penhurst Gardens Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lynne Elliott (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (58)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Penhurst Gardens Care Home Reviews (173)

9.6

Penhurst Gardens Care Home has a Review Score of 9.6 (9.639) out of 10, based on 22 reviews in the last 2 years.
Over all time Penhurst Gardens Care Home has 173 reviews.

Overall Experience
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Reviewer Connection to Penhurst Gardens Care Home
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Total of 173, showing 141-160
Review from Elizabeth H (Father-in-law of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we walked in through the front door we were met by a friendly young lady and immediately shown to the room where my father-in-law was. We were offered a drink as well. The staff members that we came in contact with were all very friendly and you could sense the warmth in each of them.
My father-in-law
looked very well and happy. This beautiful home has restored my faith in care homes given the negative press places get. What a beautiful, warm, caring environment! Bravo to the staff.
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Review from L P (Daughter of Resident) published on 20 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience of Penhurst Gardens is of top quality care, great activities, excellent food, 5-star facilities and a hugely supportive team who perform their job with kindness, positivity and dedication, tailored to residents’ individual needs and interests. All staff go the extra mile in everything
they do. A few examples as space is limited here: My dad was recently in hospital and 3 of the carers even visited him in their own time. He loves DIY and now has a new friendship with the maintenance man, often having lunch together. An event was recently arranged with the RAF to present my dad and another resident with Veterans Badges for their National Service. The Private Dining Room means we regularly celebrate family occasions together in style. The professional expertise of the nurses and carers at Penhurst Gardens, coupled with such a positive and engaging environment created by the whole team, makes this a wonderful place for my father to live and for me and my family to visit him.
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Review from Michael F (Son of Resident) published on 15 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother looks well considering her conditions, staff are all very friendly and helpful.
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Review from Lindsey H (Daughter of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely friendly staff, they look after the whole family, not just the residents. They all make everyone feel at home.
Reply from Matthew Berry, Home Manager at Penhurst Gardens Care HomeThank you for your kind comments. I'm very pleased to be able to share such positive feedback with my fantastic team. Regards.
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Review from John H (Son-in-law of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend all staff right throughout the home to anybody to put their loved ones in this home.
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Review from Audrey A (Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy the singer very much, all staff are delightful. I enjoy staying here.
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Review from Cheryl H (Friend of Resident) published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing experience from entering to leaving.
The staff are extremely engaging, friendly, informative and helpful.
The surroundings are stunning and the facilities are superb.
There is nothing I could fault - the cleanliness of the home is outstanding - cannot fault one single thing.
The décor
is outstanding, more like a 5 star plus hotel, but feels you are with family.
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Review from Gillian A (Daughter of Resident) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are caring and attentive. Very good atmosphere. It feels like a five-star hotel and I can recommend. It is about as good as it gets.
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Review from J G (Friend of Resident) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found this care home to be welcoming and friendly on arrival. Everywhere is beautiful and clean. No smells. All care homes should be like this one.
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Review from Liz W (Daughter of Resident) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
2 weeks' stay so far - everyone has been wonderful!
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Review from Jane L (Sister-in-law of Resident) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Penhurst Gardens have always looked nice and smelled nice - clean and fresh. My brother-in-law needs constant care and is never left alone for long. His room is always immaculate and his bed comfortable and sweet smelling, despite his double incontinence. The staff are very caring and kind.
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Review from S M (Daughter of Resident) published on 18 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father couldn't have received better care here.
The approach, staff and environment are great.
Family are also really well looked after at what is inevitably a difficult time.
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Review from Barbara P (Daughter of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother needed further care after surgery before returning home. She received excellent care during her stay and I would recommend Penhurst Gardens Care Home.
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Review from M K (Niece of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been amazing taking care of my aunt with kindness and dignity.
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Review from W D (Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely kind and caring people, dedicated to the work they do every day.
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Review from Mandy (Daughter of Resident) published on 11 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely impressed with the high standard of care my Father receives at Penhurst Gardens Care Home. He is treated as an individual and with dignity and respect. All the staff are compassionate and very considerate of his particular needs. I now have peace of mind knowing he is so well cared for.
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Review from Catherine J (Niece of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As the niece of a resident, I have been very impressed with the care provided. The staff made my aunt very welcome and she has settled well. There is always somebody available to speak to about any concerns.
Food is also excellent. As a family, we were pleased to be able to celebrate my aunt's birthday
in the private dining room.
It would be helpful if there was a guest room on site. That is the only improvement that I can see.
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Review from Elizabeth K (Sister of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have visited the home three times so far and very impressed. My sister who is a resident seems quite happy and seems to be looked after very well.
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Review from B A (Friend of Resident) published on 3 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed by all I see at Penhurst relating, not only to my friend's Alzheimer's but to the care and attention given to the other residents. I visit her once or twice a week, usually afternoons, and as soon as I cross the threshold I sense the welcome for myself and the care for the residents
which is very heartwarming. All your staff, and they are numerous, are unfailingly polite and thoughtful. The surroundings are delightful and there is a sense of calm in the sitting room. Congratulations on your achievement, it is remarkable.
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Review from David K (Son-in-law of Resident) published on 3 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I watched my wife struggle with making the decision to move her Mum into a home but Penhurst made this much easier. I have visited my Mum in Law several times and enjoyed the private dining facilities for a family meal, which was excellent value and so easy to organise. The staff have been so kind
to both my Mum in Law and my wife. My Mum in law is much happier and calmer now that she is at Penhurst and my wife is also more relaxed and happy, no longer worried about her Mum.
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Current Review Score: 9.6 (9.639)

Overview of Review Score

The Review Score of 9.6 (9.639) out of 10 for Penhurst Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.639 for Penhurst Gardens Care Home is calculated as follows: ( (177 Excellents x 5) + (67 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 255 Ratings = 4.639
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Penhurst Gardens Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

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Meet the Team (9)

Lynne

Lynne Elliott

Job Title: Home Manager Joined: 2024

Hello, my name is Lynne Elliott, and I have been a part of the Penhurst Gardens team since 2024.


I have worked within the care sector for many years, and supporting and enhancing people’s lives has always been my vocation. I am passionate about making a positive difference, whatever that may look like for each person.


Throughout my career, I have enjoyed a wide range of roles across different care settings and have worked across the country. These experiences have allowed me to continually develop my knowledge, skills and understanding of best practice within health and social care.


What I value most about my role is the opportunity to meet new people and the variety that each day brings. I find great satisfaction in building meaningful relationships and adapting my approach to meet individual needs whilst continuing to learn through Porthaven.


I hold a range of qualifications that support my practice, which include qualifications in administration, business, a Registered Managers Award, a Higher National Diploma in Health and Social Care and a Level 5 Diploma in Leadership for Health and Social Care. These, combined with my experience, enable me to work in a professional yet personable manner, always placing the individual at the heart of what I do.

Eurika Tasha

Eurika Tasha Garing

Job Title: Deputy Clinical Manager Joined: 2018

Hello, my name is Tasha, and I am the Deputy Clinical Manager here at Penhurst Gardens Care Home.


I qualified with a degree in nursing in the Philippines and moved to England in 2011. I conducted my Bachelor of Science in International Nursing at the University of Hertfordshire and took an Overseas Nurse's Programme at the University of Northampton.


I have worked my way to where I am now through dedication, hard work and working closely with my team to ensure they feel supported, appreciated and listened to every single day. As a team, we strive to deliver excellent person-centred care to all of our residents. We work hard to enrich their lives and create an environment where our residents feel safe and secure.


Outside of work, I enjoy reading and spending time with my family. We love to travel, discover new cultures and try new cuisines!

Claire

Claire Hatton

Job Title: Client Services Manager Joined: 2025

Hello, my name is Claire, and I am the Client Services Manager here at Penhurst Gardens Care Home.


I have a strong background in community and business development, and I am passionate about helping individuals feel informed and comfortable. I spend a lot of time building relationships with the local community and working closely with healthcare professionals, charities and organisations to ensure our residents feel supported, connected and at home.


I currently work across two Porthaven homes, supporting our residents and their loved ones. I enjoy being part of a team that puts our residents first.


If you would like to know more about life at Porthaven, please get in touch!

Bethany

Bethany Tanner

Job Title: Residential Dementia Care Manager Joined: 2023

Hello, my name is Beth, and I am the Residential Dementia Care Manager here at Penhurst Gardens.


I have worked in health and social care since 2018 and have developed my knowledge through completing my NVQ Level 3 in Lead Adult Care, alongside a range of additional training. I am passionate about delivering truly person-centred care, ensuring each individual's needs are met while working closely with families so that everybody feels welcome and supported. My main focus is to ensure our residents, their loved ones and friends and our team feel supported at Penhurst Gardens.

Ivaylo

Ivaylo Gyurov

Job Title: Head Chef Joined: 2020

Hello, my name is Ivo, and I am the Head Chef here at Penhurst Gardens.


Inspired by a love of cooking that was passed down from my grandmother, I began my culinary career in Bulgaria in 1991. Since then, I have worked as a chef on a cruise liner, at the Ritz Private Club, and I have continued my journey in the UK over the past 23 years.


Since joining Porthaven in November 2020, I have thoroughly enjoyed creating fresh, nutritious dishes for our residents, always focusing on flavour, presentation and ensuring every meal is truly enjoyable.

Lilly

Lilly Taylor

Job Title: Activities and Wellbeing Coordinator Joined: 2023

Hello, my name is Lilly Taylor, and I am the Activities and Wellbeing Coordinator here at Penhurst Gardens.


I am very passionate about creative arts and expression through different mediums as well as fitness and wellbeing. I have always aspired to work in a position where encouragement, positivity and creativity were at the forefront.


Since joining the team at Penhurst Gardens, my priority has been to develop a personalised, whole-home approach and to inspire our residents and team members to step out of their comfort zones. I hope to continue the growth of the supportive, cheerful and exciting energy that Penhurst Gardens already has. My focus is always on ensuring that our residents are supported to try new things and progress with existing passions.

Von Andrew

Von Andrew Garing

Job Title: Night Manager Joined: 2016

Hello, my name is Von, and I am the Night Manager here at Penhurst Gardens.


I qualified as a nurse in the Philippines and joined Porthaven as a team leader. I took up my Bachelor of Science in International Nursing at the University of Hertfordshire in 2011 and completed my Level 5 Diploma in Leadership for Health and Social Care in 2018.


As the night manager, I oversee our night team and nightly activities, as well as assisting and encouraging our residents in maintaining their nightly routines, supporting independence as much as possible.


Outside of work, I like to travel with my family, discover new places and try new cuisines. I also like to play sports with my children, especially football, surfing, skiing and biking.

Nicoleta

Nicoleta Ivan

Job Title: Residential Care Manager Joined: 2025

Hello, my name is Nicoleta, and I am the Residential Care Manager here at Penhurst Gardens.


I have an NVQ Level 3 in Health and Social Care and am currently undertaking my NVQ Level 4.


I am dedicated and compassionate in my role and committed to ensuring that, alongside my team, we deliver high-quality, person-centred care. I pay particular attention to safeguarding, care planning and ensuring full compliance with regulatory standards. I consider myself to be supportive, organised and focused on resident wellbeing, team development and continuous improvement.

Di

Di Church

Job Title: Home Administrator Joined: 2016

Hello, my name is Di, and I am the Home Administrator here at Penhurst Gardens.


I have an NVQ Level 5, my Medication Competency and was previously a finalist in the South East Great British Care Awards in the Ancillary Worker Category.


I thoroughly enjoy working at Penhurst Gardens, as no two days are the same. I never feel like I am going to work, as Penhurst Gardens is a welcoming, friendly home, and everybody is so supportive.


In my spare time, I like to listen to all types of music, and I am a member of the Oxford Gospel Choir. I also enjoy going to the theatre.

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