Penhurst Gardens Care Home

Penhurst Gardens, New Street, Chipping Norton OX7 5ED
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9.7 166 Reviews
  • Penhurst Gardens Care Home, Chipping Norton
Penhurst Gardens Care Home is located in the heart of the Cotswolds in Chipping Norton. The home is surrounded by countryside and is just a short walk from the local high street, set on the site of the former Penhurst School. Penhurst Gardens Care Home opened in December 2016 and provides round-the-clock residential, nursing, dementia and respite care for older people in spacious and elegant surroundings. A café, private dining room, cinema and activities and wellbeing room are extra thoughtful features that make Penhurst Gardens particularly special and bring a real sense of community into the home. Every resident at Penhurst Gardens also has their own bedroom with an en suite wetroom, with many of their ground floor rooms having private patios and direct access to the home's secure landscaped garden.

Porthaven meticulously select their staff and choose only the most dedicated, passionate and experienced staff to ensure their residents are expertly and empathetically cared for. Penhurst Gardens also has an enthusiastic and inventive activities and wellbeing team who prepare a weekly schedule of things to do tailored towards the interests of their residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lynne Elliott (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (58)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Penhurst Gardens Care Home Reviews (166)

9.7

Penhurst Gardens Care Home has a Review Score of 9.7 (9.708) out of 10, based on 20 reviews in the last 2 years.
Over all time Penhurst Gardens Care Home has 166 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Penhurst Gardens Care Home
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Total of 166, showing 141-160
Review from Gillian A (Daughter of Resident) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are caring and attentive. Very good atmosphere. It feels like a five-star hotel and I can recommend. It is about as good as it gets.
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Review from J G (Friend of Resident) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found this care home to be welcoming and friendly on arrival. Everywhere is beautiful and clean. No smells. All care homes should be like this one.
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Review from Liz W (Daughter of Resident) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
2 weeks' stay so far - everyone has been wonderful!
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Review from Jane L (Sister-in-law of Resident) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Penhurst Gardens have always looked nice and smelled nice - clean and fresh. My brother-in-law needs constant care and is never left alone for long. His room is always immaculate and his bed comfortable and sweet smelling, despite his double incontinence. The staff are very caring and kind.
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Review from S M (Daughter of Resident) published on 18 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father couldn't have received better care here.
The approach, staff and environment are great.
Family are also really well looked after at what is inevitably a difficult time.
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Review from Barbara P (Daughter of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother needed further care after surgery before returning home. She received excellent care during her stay and I would recommend Penhurst Gardens Care Home.
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Review from M K (Niece of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been amazing taking care of my aunt with kindness and dignity.
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Review from W D (Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely kind and caring people, dedicated to the work they do every day.
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Review from Mandy (Daughter of Resident) published on 11 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely impressed with the high standard of care my Father receives at Penhurst Gardens Care Home. He is treated as an individual and with dignity and respect. All the staff are compassionate and very considerate of his particular needs. I now have peace of mind knowing he is so well cared for.
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Review from Catherine J (Niece of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As the niece of a resident, I have been very impressed with the care provided. The staff made my aunt very welcome and she has settled well. There is always somebody available to speak to about any concerns.
Food is also excellent. As a family, we were pleased to be able to celebrate my aunt's birthday
in the private dining room.
It would be helpful if there was a guest room on site. That is the only improvement that I can see.
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Review from Elizabeth K (Sister of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have visited the home three times so far and very impressed. My sister who is a resident seems quite happy and seems to be looked after very well.
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Review from B A (Friend of Resident) published on 3 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed by all I see at Penhurst relating, not only to my friend's Alzheimer's but to the care and attention given to the other residents. I visit her once or twice a week, usually afternoons, and as soon as I cross the threshold I sense the welcome for myself and the care for the residents
which is very heartwarming. All your staff, and they are numerous, are unfailingly polite and thoughtful. The surroundings are delightful and there is a sense of calm in the sitting room. Congratulations on your achievement, it is remarkable.
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Review from David K (Son-in-law of Resident) published on 3 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I watched my wife struggle with making the decision to move her Mum into a home but Penhurst made this much easier. I have visited my Mum in Law several times and enjoyed the private dining facilities for a family meal, which was excellent value and so easy to organise. The staff have been so kind
to both my Mum in Law and my wife. My Mum in law is much happier and calmer now that she is at Penhurst and my wife is also more relaxed and happy, no longer worried about her Mum.
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Review from Sara K (Daughter of Resident) published on 3 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I thought the cost would be prohibitive but it has been 100% worth us finding a way. My Mum is brighter, stronger, more settled and looking so much better than she did when she arrived. My position as a daughter, rather than a pseudo carer, has returned. I look forward now to visiting Mum, as I'm greeted
warmly by staff and nothing is too much trouble. There really is a family atmosphere and I know that my Mum is loved by the staff at Penhurst, even though she can be cantankerous! Nothing is too much trouble and the facilities are fabulous. Staff are warm and compassionate but Mum loves a little banter which is accommodated readily by staff with a laugh and a joke.
My Mum is now happier and as a result, my life has improved dramatically. I no longer worry about her falls, loneliness, eating properly or being clean and hygienic. Penhurst has got it all covered for me. They are worth every penny!
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Review from C R (Daughter of Resident) published on 28 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy atmosphere and homely surroundings make this place feel like home. My father is well cared for here and is adjusting well to his new residence.
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Review from J S (Resident) published on 28 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A pleasant experience; attentive service, good food prompt quantity of wishes!
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Review from Janet B (Friend of Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was extremely impressed with every aspect of the home. The most important part being care of the service user which in my opinion, is second to none. Building, decor, gardens and aspect is very pleasing.
The staff were very friendly and welcoming making us feel very welcome and comfortable. Having
been in administration in a nursing home for years, I was very impressed.
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Review from Susan R (Friend of Resident) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have regularly visited a dear friend who has been a resident for a number of weeks. Penhurst Gardens is wonderful. It is a five-star hotel with wonderful facilities and staff who are so professional but they are also caring, not only for the residents, but their friends and family, as your own family
would be. Nothing is too much trouble and they genuinely get right alongside the resident and their family. The home is full of love and joy. I would happily be there myself.
Reply from Matthew Berry, Home Manager at Penhurst Gardens Care Home

Such lovely comments once again. We have a fantastic team here at Penhurst Gardens who genuinely enjoy what they do which makes all the difference! Thank you for sharing your experience. Warm regards, Matthew

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Review from K R (Resident) published on 26 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was at Penhurst Gardens for two week's respite. I was very well looked after by all staff, nursing and domestic. My room was very comfortable. The food was good but I felt it was not always suitable for older people who do not have big appetites! I would be very happy to return to Penhurst in future!
Reply from Matthew Berry, Home Manager at Penhurst Gardens Care Home

Thank you for sharing your experience of Penhurst Gardens. With thanks, Matthew.

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Review from Hugh S (Resident) published on 18 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I stayed in the Care Home following an operation on my ankle which left me on crutches and unable to look after myself. My room was very comfortable and well fitted out, the bathroom had a shower in a wet room environment which was excellent although not for my condition. Cleaning was carried out efficiently.


The

staff were very enthusiastic, friendly and always appeared with a smile. The call bell was answered promptly and no request was too much trouble. They recognised my different situation and were prepared to spend a little time talking to me.


The dining room was very attractive and the food well prepared and varied although, understandably, rather plain. Some dishes which I thought sounded unattractive turned out to be quite the opposite.


Because I was only there for respite care I did not join in any of the activities.


Everything is new and is being maintained to a very high standard. It proved to be an excellent place to start my recovery.

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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Penhurst Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for Penhurst Gardens Care Home is calculated as follows: ( (171 Excellents x 5) + (57 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 233 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Penhurst Gardens Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (2)

Lynne

Lynne Elliott

Job Title: Home Manager Joined: 2024

Hello, my name is Lynne Elliott, and I have been a part of the Penhurst Gardens team since 2024.

Lilly

Lilly Taylor

Job Title: Activities and Wellbeing Coordinator Joined: 2023

Hello, my name is Lilly Taylor, and I am the Activities and Wellbeing Coordinator here at Penhurst Gardens.


I am very passionate about creative arts and expression through different mediums as well as fitness and wellbeing. I have always aspired to work in a position where encouragement, positivity and creativity were at the forefront.


Since joining the team at Penhurst Gardens, my priority has been to develop a personalised, whole-home approach and to inspire our residents and team members to step out of their comfort zones. I hope to continue the growth of the supportive, cheerful and exciting energy that Penhurst Gardens already has. My focus is always on ensuring that our residents are supported to try new things and progress with existing passions.

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