Penhurst Gardens Care Home

Penhurst Gardens, New Street, Chipping Norton OX7 5ED
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9.7 166 Reviews
  • Penhurst Gardens Care Home, Chipping Norton
Penhurst Gardens Care Home is located in the heart of the Cotswolds in Chipping Norton. The home is surrounded by countryside and is just a short walk from the local high street, set on the site of the former Penhurst School. Penhurst Gardens Care Home opened in December 2016 and provides round-the-clock residential, nursing, dementia and respite care for older people in spacious and elegant surroundings. A café, private dining room, cinema and activities and wellbeing room are extra thoughtful features that make Penhurst Gardens particularly special and bring a real sense of community into the home. Every resident at Penhurst Gardens also has their own bedroom with an en suite wetroom, with many of their ground floor rooms having private patios and direct access to the home's secure landscaped garden.

Porthaven meticulously select their staff and choose only the most dedicated, passionate and experienced staff to ensure their residents are expertly and empathetically cared for. Penhurst Gardens also has an enthusiastic and inventive activities and wellbeing team who prepare a weekly schedule of things to do tailored towards the interests of their residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lynne Elliott (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (58)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Penhurst Gardens Care Home Reviews (166)

9.7

Penhurst Gardens Care Home has a Review Score of 9.7 (9.708) out of 10, based on 20 reviews in the last 2 years.
Over all time Penhurst Gardens Care Home has 166 reviews.

Overall Experience
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Date Published
  • 166
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  • 20
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Reviewer Connection to Penhurst Gardens Care Home
  • 46
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  • 9
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Total of 166, showing 161-166
Review from A S (Friend of Resident) published on 5 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place is amazing. Every member of staff was brilliant. We had no complaints at all.
The housekeeping staff were always available for whatever was needed. Nothing was too much trouble.
A very friendly place for my special friend to end the last few months of her life.
Many thanks.
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Review from Terry J (Son of Resident) published on 2 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
With a combination of my wife's mother and then eventually my own mother needing to go into nursing homes, we looked at and experienced quite a number. This is by far the best nursing home we encountered and I can wholeheartedly recommend it. Penhurst Gardens and its staff were really excellent, and
their kindness to us, particularly on the evening my mother died, was outstanding.
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Review from Nicola R (Daughter-in-law of Resident) published on 14 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law needed respite after a serious operation. Her two week stay at Penhurst Gardens was perfect. The staff were all very helpful and friendly. The home was run efficiently and all the resident's needs were catered for. I would thoroughly recommend Penhurst Gardens as a nursing home.
Reply from Matthew Berry, Home Manager at Penhurst Gardens Care Home

Thank you for taking the time to share your experience of Penhurst Gardens. We were only too pleased to help and I'm glad we met your expectations. Best wishes, Matthew

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Review from Barbara T (Daughter of Resident) published on 6 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was the first person to be hosted at Penhurst Gardens Care Home. The establishment had only just opened. She was treated with great care and received a lot of special attention. The room is really nice and has views and access to the gardens, and Mum likes having some of her own things around
her. The staff showed competence in meeting her physical and care needs. They also put themselves out to make sure she is happy. The facilities are excellent. Very smart. The food is of a very high standard, and I particularly like that science is applied to it's delivery to each client, to ensure that their dietary needs are met & that their weight is optimal. My mother's health has stabilised & generally improved since she has been there. As a family, we are able to visit at any time, and there are several places where we can all be together in comfort and privacy. We even had Christmas lunch there in the bar/lounge area. Our requests are usually met promptly. Generally, we are happy.
Reply from Matthew Berry, Home Manager at Penhurst Gardens Care Home

Thank you for taking the time to review Penhurst Gardens. Your feedback will be shared with the whole team. Best wishes, Matthew

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Review from Jo H (Daughter of Resident) published on 6 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Penhurst after suffering a stroke. She needs a great deal of care, which the staff at Penhurst expertly provide with warmth, grace, and the utmost professionalism, whether they are carers, nurses, housekeepers or catering staff. They are genuinely caring and build strong, open relationships
with the residents and their families. The environment is lovely - more like a hotel than a traditional care home - and the food is great. No-one wants to see their parents in a care home, but if it's necessary, this one couldn't be better.
Reply from Matthew Berry, Home Manager at Penhurst Gardens Care Home

Thank you for sharing your experience of Penhurst Gardens. The team work incredibly hard and I'm very pleased to be able to share your feedback with them. Warm regards, Matthew

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Review from Denise (Daughter of Resident) published on 17 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into Penhurst for respite care over the Christmas period and I cannot fault the standard of the staff.
Very efficient, all the staff were very pleasant, the food was excellent and nothing was too much for them.
My mother did even comment that she may be returning to me, that was a result
knowing that she was in very happy surroundings and with people that cared and that could provide for her needs.
Reply from Matthew Berry, Home Manager at Penhurst Gardens Care Home

Thank you for being the first person to review our new home! I'm really pleased we were able to assist and that Mum enjoyed her stay with us. Best wishes, Matthew.

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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Penhurst Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for Penhurst Gardens Care Home is calculated as follows: ( (171 Excellents x 5) + (57 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 233 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Penhurst Gardens Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (2)

Lynne

Lynne Elliott

Job Title: Home Manager Joined: 2024

Hello, my name is Lynne Elliott, and I have been a part of the Penhurst Gardens team since 2024.

Lilly

Lilly Taylor

Job Title: Activities and Wellbeing Coordinator Joined: 2023

Hello, my name is Lilly Taylor, and I am the Activities and Wellbeing Coordinator here at Penhurst Gardens.


I am very passionate about creative arts and expression through different mediums as well as fitness and wellbeing. I have always aspired to work in a position where encouragement, positivity and creativity were at the forefront.


Since joining the team at Penhurst Gardens, my priority has been to develop a personalised, whole-home approach and to inspire our residents and team members to step out of their comfort zones. I hope to continue the growth of the supportive, cheerful and exciting energy that Penhurst Gardens already has. My focus is always on ensuring that our residents are supported to try new things and progress with existing passions.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Penhurst Gardens Care Home to verify any information. View our terms and conditions. Penhurst Gardens Care Home has an Enhanced Service - more info.