Penhurst Gardens Care Home

Penhurst Gardens, New Street, Chipping Norton OX7 5ED
Review Us
9.6 173 Reviews
  • Penhurst Gardens Care Home, Chipping Norton
Penhurst Gardens Care Home is located in the heart of the Cotswolds in Chipping Norton. The home is surrounded by countryside and is just a short walk from the local high street, set on the site of the former Penhurst School. Penhurst Gardens Care Home opened in December 2016 and provides round-the-clock residential, nursing, dementia and respite care for older people in spacious and elegant surroundings. A café, private dining room, cinema and activities and wellbeing room are extra thoughtful features that make Penhurst Gardens particularly special and bring a real sense of community into the home. Every resident at Penhurst Gardens also has their own bedroom with an en suite wetroom, with many of their ground floor rooms having private patios and direct access to the home's secure landscaped garden.

Porthaven meticulously select their staff and choose only the most dedicated, passionate and experienced staff to ensure their residents are expertly and empathetically cared for. Penhurst Gardens also has an enthusiastic and inventive activities and wellbeing team who prepare a weekly schedule of things to do tailored towards the interests of their residents.

Care Provided by Penhurst Gardens Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Those care needs

Contact Penhurst Gardens Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Penhurst Gardens Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lynne Elliott (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (58)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Penhurst Gardens Care Home Reviews (173)

9.6

Penhurst Gardens Care Home has a Review Score of 9.6 (9.639) out of 10, based on 22 reviews in the last 2 years.
Over all time Penhurst Gardens Care Home has 173 reviews.

Overall Experience
  • 155
  • 17
  • 1
  • 0
  • 0
Date Published
  • 173
  • 8
  • 14
  • 22
  • 151
Reviewer Connection to Penhurst Gardens Care Home
  • 48
  • 23
  • 19
  • 14
  • 12
  • 9
  • 8
  • 7
  • 6
  • 6
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 173, showing 121-140
Review from Abbie P (Great-Niece of Resident) published on 26 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was made to feel extremely welcome as soon as I came in. All staff are friendly and helpful. I could tell they all have a good rapport with residents and visitors alike. The facilities are excellent a lot of thought has gone into the design of this home. The home is secure and safe and I feel content
that my relative is safe and well cared for. It feels more like a hotel than a nursing home which is lovely for residents and visitors. We were given a tour of the home and gained an insight into the excellent range of activities on offer.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jon S (Son-in-law of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first visit to my mother-in-law and it's impressive - both the place and the impact on my mother-in-law.
She is less confused, more relaxed and evidently feels safe and able to make friends and join in both these are quite new to her and a pleasure to see. Wonderful and thanks.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter B (Son of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities.
Excellent care.
My mother was looked after extremely well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susanna S (Daughter of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very friendly and caring. Mum feels very safe and cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert D (Son of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has never been so happy. The staff of the home are fantastic and look after my mother very well.
I would have no problem recommending the home to anybody who needs care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne Y (Sister-in-law of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thoroughly committed and caring staff from the receptionist through to the domestics.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Matthew D (Grandson of Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best I could ask for my nan. A great heartwarming place for everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Caren D (Daughter-in-law of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Penhurst is such a fabulous and welcoming care home. My mother-in-law is so happy here. She never wanted to come into care, now she doesn't want to ever leave. I'm so pleased she is finally happy and well cared for. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jennifer P (Granddaughter of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I honestly believe this is the best place for my grandfather to receive the care and attention he needs whilst also being of great support to my grandmother. Penhurst have been a great source of support to the family whilst my grandmother, some months ago, transitioned from hospital to this care setting.
Activities and conversation catered to each individual show the ability and effort to provide personalised care. He has fun here as well as seeing that his physical and mental health needs are taken care of.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elisabeth R (Granddaughter of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my grandmother for the first time since she had been at Penhurst Gardens Care Home. It is a very welcoming environment. She loves her room and she said how lovely the nurses are to her and she loves the food too! All the staff are very welcoming and try to cater to her individual needs. They
are very gentle with the residents. They also organise lots of activities such as last nights Christmas party. It had real reindeer, a choir singing carols and some lovely food. They try and involve family members which is lovely! It is a very positive environment!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter S (Son of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moving a parent into a home is a stressful decision but having made the move, I cannot fault the staff at Penhurst Gardens Care Home. The care dad has received has surpassed my expectations. The staff are a credit to the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark S (Son of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled very well and staff are great with him, very friendly and caring. He is relaxed and not stressed for the first time in a long time, so we know he's in good hands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joan A (Nephew of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was visiting my Aunt for a weekend and I have to say I am quite impressed with the level of care that the workers of this care home are doing their job.


They are converting this place as a real home for my Granny and that is quite important for me.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue T (Niece of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle seems pretty happy here. I always get a friendly welcome when visiting and everyone is very cheery also plenty of activities and trips for residents to enjoy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M W (Daughter of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so grateful for how the staff have looked after my mum, I know she is in good hands at the end of her life. I've also appreciated how great the staff have been to us and welcomed us as mums family. It feels a bit like a second home to us too, even after only 2 weeks! My daughter (2 years) love
coming to see Granny now as loves the home when she used to really not enjoy seeing Granny when she was in hospital. Thank you for all you do.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary P (Sister of Resident) published on 13 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a really good place for my sister with a lot of genuine care. The nurses come quickly when requested and they take the time to find out what the issue is instead of just assuming something. They also try to find interesting things that my sister can relate to. They have allowed pictures on the
wall and outside the door. It feels like home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Neil P (Son-in-law of Resident) published on 28 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
“Penhurst Gardens continues to exceed my expectations.
My father-in-law has been living there for 10 months and the care and living standard he receives is absolutely the best. When facing the reality that he needed to live in a care home, we were not prepared to compromise on the high standard he
would have chosen for himself. My father in law worked hard all his life to provide a comfortable home and excellent standard of living for his family and himself, so at this stage of his life, he deserves to still have that. Penhurst Gardens makes this possible. There, all his needs are met, from top quality professional nursing to totally dedicated carers, excellent dining, amazing activities and a beautifully furnished and maintained home, excellently run by a management team who understand that some elderly people want a superior standard of living within a care home. I would recommend Penhurst Gardens most highly”.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C P (Wife of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always impressed and pleased by the reactions of all the staff to make the residents and visitors family etc as happy and comfortable as possible it is so reassuring to everyone. 10/10
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S P (Wife of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been here since April 2017. All the staff have been supporting not only to him but myself.
I feel confident in leaving him here to be cared for in all aspects. I enjoy visiting him without any reservations.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rosie K (Granddaughter of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always greeted by the staff with such warmth and genuine interest. My grandma is certainly in the best hands. Everywhere is always very clean and tidy and I'd like to especially mention the delicious cakes!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.639)

Overview of Review Score

The Review Score of 9.6 (9.639) out of 10 for Penhurst Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.639 for Penhurst Gardens Care Home is calculated as follows: ( (177 Excellents x 5) + (67 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 255 Ratings = 4.639
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Penhurst Gardens Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading

Awards / Recognitions (19)

Loading...

Meet the Team (9)

Lynne

Lynne Elliott

Job Title: Home Manager Joined: 2024

Hello, my name is Lynne Elliott, and I have been a part of the Penhurst Gardens team since 2024.


I have worked within the care sector for many years, and supporting and enhancing people’s lives has always been my vocation. I am passionate about making a positive difference, whatever that may look like for each person.


Throughout my career, I have enjoyed a wide range of roles across different care settings and have worked across the country. These experiences have allowed me to continually develop my knowledge, skills and understanding of best practice within health and social care.


What I value most about my role is the opportunity to meet new people and the variety that each day brings. I find great satisfaction in building meaningful relationships and adapting my approach to meet individual needs whilst continuing to learn through Porthaven.


I hold a range of qualifications that support my practice, which include qualifications in administration, business, a Registered Managers Award, a Higher National Diploma in Health and Social Care and a Level 5 Diploma in Leadership for Health and Social Care. These, combined with my experience, enable me to work in a professional yet personable manner, always placing the individual at the heart of what I do.

Eurika Tasha

Eurika Tasha Garing

Job Title: Deputy Clinical Manager Joined: 2018

Hello, my name is Tasha, and I am the Deputy Clinical Manager here at Penhurst Gardens Care Home.


I qualified with a degree in nursing in the Philippines and moved to England in 2011. I conducted my Bachelor of Science in International Nursing at the University of Hertfordshire and took an Overseas Nurse's Programme at the University of Northampton.


I have worked my way to where I am now through dedication, hard work and working closely with my team to ensure they feel supported, appreciated and listened to every single day. As a team, we strive to deliver excellent person-centred care to all of our residents. We work hard to enrich their lives and create an environment where our residents feel safe and secure.


Outside of work, I enjoy reading and spending time with my family. We love to travel, discover new cultures and try new cuisines!

Claire

Claire Hatton

Job Title: Client Services Manager Joined: 2025

Hello, my name is Claire, and I am the Client Services Manager here at Penhurst Gardens Care Home.


I have a strong background in community and business development, and I am passionate about helping individuals feel informed and comfortable. I spend a lot of time building relationships with the local community and working closely with healthcare professionals, charities and organisations to ensure our residents feel supported, connected and at home.


I currently work across two Porthaven homes, supporting our residents and their loved ones. I enjoy being part of a team that puts our residents first.


If you would like to know more about life at Porthaven, please get in touch!

Bethany

Bethany Tanner

Job Title: Residential Dementia Care Manager Joined: 2023

Hello, my name is Beth, and I am the Residential Dementia Care Manager here at Penhurst Gardens.


I have worked in health and social care since 2018 and have developed my knowledge through completing my NVQ Level 3 in Lead Adult Care, alongside a range of additional training. I am passionate about delivering truly person-centred care, ensuring each individual's needs are met while working closely with families so that everybody feels welcome and supported. My main focus is to ensure our residents, their loved ones and friends and our team feel supported at Penhurst Gardens.

Ivaylo

Ivaylo Gyurov

Job Title: Head Chef Joined: 2020

Hello, my name is Ivo, and I am the Head Chef here at Penhurst Gardens.


Inspired by a love of cooking that was passed down from my grandmother, I began my culinary career in Bulgaria in 1991. Since then, I have worked as a chef on a cruise liner, at the Ritz Private Club, and I have continued my journey in the UK over the past 23 years.


Since joining Porthaven in November 2020, I have thoroughly enjoyed creating fresh, nutritious dishes for our residents, always focusing on flavour, presentation and ensuring every meal is truly enjoyable.

Lilly

Lilly Taylor

Job Title: Activities and Wellbeing Coordinator Joined: 2023

Hello, my name is Lilly Taylor, and I am the Activities and Wellbeing Coordinator here at Penhurst Gardens.


I am very passionate about creative arts and expression through different mediums as well as fitness and wellbeing. I have always aspired to work in a position where encouragement, positivity and creativity were at the forefront.


Since joining the team at Penhurst Gardens, my priority has been to develop a personalised, whole-home approach and to inspire our residents and team members to step out of their comfort zones. I hope to continue the growth of the supportive, cheerful and exciting energy that Penhurst Gardens already has. My focus is always on ensuring that our residents are supported to try new things and progress with existing passions.

Von Andrew

Von Andrew Garing

Job Title: Night Manager Joined: 2016

Hello, my name is Von, and I am the Night Manager here at Penhurst Gardens.


I qualified as a nurse in the Philippines and joined Porthaven as a team leader. I took up my Bachelor of Science in International Nursing at the University of Hertfordshire in 2011 and completed my Level 5 Diploma in Leadership for Health and Social Care in 2018.


As the night manager, I oversee our night team and nightly activities, as well as assisting and encouraging our residents in maintaining their nightly routines, supporting independence as much as possible.


Outside of work, I like to travel with my family, discover new places and try new cuisines. I also like to play sports with my children, especially football, surfing, skiing and biking.

Nicoleta

Nicoleta Ivan

Job Title: Residential Care Manager Joined: 2025

Hello, my name is Nicoleta, and I am the Residential Care Manager here at Penhurst Gardens.


I have an NVQ Level 3 in Health and Social Care and am currently undertaking my NVQ Level 4.


I am dedicated and compassionate in my role and committed to ensuring that, alongside my team, we deliver high-quality, person-centred care. I pay particular attention to safeguarding, care planning and ensuring full compliance with regulatory standards. I consider myself to be supportive, organised and focused on resident wellbeing, team development and continuous improvement.

Di

Di Church

Job Title: Home Administrator Joined: 2016

Hello, my name is Di, and I am the Home Administrator here at Penhurst Gardens.


I have an NVQ Level 5, my Medication Competency and was previously a finalist in the South East Great British Care Awards in the Ancillary Worker Category.


I thoroughly enjoy working at Penhurst Gardens, as no two days are the same. I never feel like I am going to work, as Penhurst Gardens is a welcoming, friendly home, and everybody is so supportive.


In my spare time, I like to listen to all types of music, and I am a member of the Oxford Gospel Choir. I also enjoy going to the theatre.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Penhurst Gardens Care Home to verify any information. View our terms and conditions. Penhurst Gardens Care Home has an Enhanced Service - more info.