Penhurst Gardens Care Home

Penhurst Gardens, New Street, Chipping Norton OX7 5ED
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9.7 166 Reviews
  • Penhurst Gardens Care Home, Chipping Norton
Penhurst Gardens Care Home is located in the heart of the Cotswolds in Chipping Norton. The home is surrounded by countryside and is just a short walk from the local high street, set on the site of the former Penhurst School. Penhurst Gardens Care Home opened in December 2016 and provides round-the-clock residential, nursing, dementia and respite care for older people in spacious and elegant surroundings. A café, private dining room, cinema and activities and wellbeing room are extra thoughtful features that make Penhurst Gardens particularly special and bring a real sense of community into the home. Every resident at Penhurst Gardens also has their own bedroom with an en suite wetroom, with many of their ground floor rooms having private patios and direct access to the home's secure landscaped garden.

Porthaven meticulously select their staff and choose only the most dedicated, passionate and experienced staff to ensure their residents are expertly and empathetically cared for. Penhurst Gardens also has an enthusiastic and inventive activities and wellbeing team who prepare a weekly schedule of things to do tailored towards the interests of their residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lynne Elliott (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (58)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Penhurst Gardens Care Home Reviews (166)

9.7

Penhurst Gardens Care Home has a Review Score of 9.7 (9.708) out of 10, based on 20 reviews in the last 2 years.
Over all time Penhurst Gardens Care Home has 166 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Penhurst Gardens Care Home
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Total of 166, showing 121-140
Review from Caren D (Daughter-in-law of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Penhurst is such a fabulous and welcoming care home. My mother-in-law is so happy here. She never wanted to come into care, now she doesn't want to ever leave. I'm so pleased she is finally happy and well cared for. Thank you.
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Review from Jennifer P (Granddaughter of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I honestly believe this is the best place for my grandfather to receive the care and attention he needs whilst also being of great support to my grandmother. Penhurst have been a great source of support to the family whilst my grandmother, some months ago, transitioned from hospital to this care setting.
Activities and conversation catered to each individual show the ability and effort to provide personalised care. He has fun here as well as seeing that his physical and mental health needs are taken care of.
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Review from Elisabeth R (Granddaughter of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my grandmother for the first time since she had been at Penhurst Gardens Care Home. It is a very welcoming environment. She loves her room and she said how lovely the nurses are to her and she loves the food too! All the staff are very welcoming and try to cater to her individual needs. They
are very gentle with the residents. They also organise lots of activities such as last nights Christmas party. It had real reindeer, a choir singing carols and some lovely food. They try and involve family members which is lovely! It is a very positive environment!
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Review from Peter S (Son of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moving a parent into a home is a stressful decision but having made the move, I cannot fault the staff at Penhurst Gardens Care Home. The care dad has received has surpassed my expectations. The staff are a credit to the home.
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Review from Mark S (Son of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled very well and staff are great with him, very friendly and caring. He is relaxed and not stressed for the first time in a long time, so we know he's in good hands.
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Review from Joan A (Nephew of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was visiting my Aunt for a weekend and I have to say I am quite impressed with the level of care that the workers of this care home are doing their job.


They are converting this place as a real home for my Granny and that is quite important for me.

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Review from Sue T (Niece of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle seems pretty happy here. I always get a friendly welcome when visiting and everyone is very cheery also plenty of activities and trips for residents to enjoy.
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Review from M W (Daughter of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so grateful for how the staff have looked after my mum, I know she is in good hands at the end of her life. I've also appreciated how great the staff have been to us and welcomed us as mums family. It feels a bit like a second home to us too, even after only 2 weeks! My daughter (2 years) love
coming to see Granny now as loves the home when she used to really not enjoy seeing Granny when she was in hospital. Thank you for all you do.
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Review from Mary P (Sister of Resident) published on 13 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a really good place for my sister with a lot of genuine care. The nurses come quickly when requested and they take the time to find out what the issue is instead of just assuming something. They also try to find interesting things that my sister can relate to. They have allowed pictures on the
wall and outside the door. It feels like home.
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Review from Neil P (Son-in-law of Resident) published on 28 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
“Penhurst Gardens continues to exceed my expectations.
My father-in-law has been living there for 10 months and the care and living standard he receives is absolutely the best. When facing the reality that he needed to live in a care home, we were not prepared to compromise on the high standard he
would have chosen for himself. My father in law worked hard all his life to provide a comfortable home and excellent standard of living for his family and himself, so at this stage of his life, he deserves to still have that. Penhurst Gardens makes this possible. There, all his needs are met, from top quality professional nursing to totally dedicated carers, excellent dining, amazing activities and a beautifully furnished and maintained home, excellently run by a management team who understand that some elderly people want a superior standard of living within a care home. I would recommend Penhurst Gardens most highly”.
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Review from C P (Wife of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always impressed and pleased by the reactions of all the staff to make the residents and visitors family etc as happy and comfortable as possible it is so reassuring to everyone. 10/10
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Review from S P (Wife of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been here since April 2017. All the staff have been supporting not only to him but myself.
I feel confident in leaving him here to be cared for in all aspects. I enjoy visiting him without any reservations.
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Review from Rosie K (Granddaughter of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always greeted by the staff with such warmth and genuine interest. My grandma is certainly in the best hands. Everywhere is always very clean and tidy and I'd like to especially mention the delicious cakes!
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Review from Elizabeth H (Father-in-law of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we walked in through the front door we were met by a friendly young lady and immediately shown to the room where my father-in-law was. We were offered a drink as well. The staff members that we came in contact with were all very friendly and you could sense the warmth in each of them.
My father-in-law
looked very well and happy. This beautiful home has restored my faith in care homes given the negative press places get. What a beautiful, warm, caring environment! Bravo to the staff.
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Review from L P (Daughter of Resident) published on 20 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience of Penhurst Gardens is of top quality care, great activities, excellent food, 5-star facilities and a hugely supportive team who perform their job with kindness, positivity and dedication, tailored to residents’ individual needs and interests. All staff go the extra mile in everything
they do. A few examples as space is limited here: My dad was recently in hospital and 3 of the carers even visited him in their own time. He loves DIY and now has a new friendship with the maintenance man, often having lunch together. An event was recently arranged with the RAF to present my dad and another resident with Veterans Badges for their National Service. The Private Dining Room means we regularly celebrate family occasions together in style. The professional expertise of the nurses and carers at Penhurst Gardens, coupled with such a positive and engaging environment created by the whole team, makes this a wonderful place for my father to live and for me and my family to visit him.
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Review from Michael F (Son of Resident) published on 15 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother looks well considering her conditions, staff are all very friendly and helpful.
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Review from Lindsey H (Daughter of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely friendly staff, they look after the whole family, not just the residents. They all make everyone feel at home.
Reply from Matthew Berry, Home Manager at Penhurst Gardens Care Home

Thank you for your kind comments. I'm very pleased to be able to share such positive feedback with my fantastic team. Regards.

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Review from John H (Son-in-law of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend all staff right throughout the home to anybody to put their loved ones in this home.
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Review from Audrey A (Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy the singer very much, all staff are delightful. I enjoy staying here.
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Review from Cheryl H (Friend of Resident) published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing experience from entering to leaving.
The staff are extremely engaging, friendly, informative and helpful.
The surroundings are stunning and the facilities are superb.
There is nothing I could fault - the cleanliness of the home is outstanding - cannot fault one single thing.
The décor
is outstanding, more like a 5 star plus hotel, but feels you are with family.
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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Penhurst Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for Penhurst Gardens Care Home is calculated as follows: ( (171 Excellents x 5) + (57 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 233 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Penhurst Gardens Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (2)

Lynne

Lynne Elliott

Job Title: Home Manager Joined: 2024

Hello, my name is Lynne Elliott, and I have been a part of the Penhurst Gardens team since 2024.

Lilly

Lilly Taylor

Job Title: Activities and Wellbeing Coordinator Joined: 2023

Hello, my name is Lilly Taylor, and I am the Activities and Wellbeing Coordinator here at Penhurst Gardens.


I am very passionate about creative arts and expression through different mediums as well as fitness and wellbeing. I have always aspired to work in a position where encouragement, positivity and creativity were at the forefront.


Since joining the team at Penhurst Gardens, my priority has been to develop a personalised, whole-home approach and to inspire our residents and team members to step out of their comfort zones. I hope to continue the growth of the supportive, cheerful and exciting energy that Penhurst Gardens already has. My focus is always on ensuring that our residents are supported to try new things and progress with existing passions.

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