Penhurst Gardens Care Home

Penhurst Gardens, New Street, Chipping Norton OX7 5ED
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9.7 166 Reviews
  • Penhurst Gardens Care Home, Chipping Norton
Penhurst Gardens Care Home is located in the heart of the Cotswolds in Chipping Norton. The home is surrounded by countryside and is just a short walk from the local high street, set on the site of the former Penhurst School. Penhurst Gardens Care Home opened in December 2016 and provides round-the-clock residential, nursing, dementia and respite care for older people in spacious and elegant surroundings. A café, private dining room, cinema and activities and wellbeing room are extra thoughtful features that make Penhurst Gardens particularly special and bring a real sense of community into the home. Every resident at Penhurst Gardens also has their own bedroom with an en suite wetroom, with many of their ground floor rooms having private patios and direct access to the home's secure landscaped garden.

Porthaven meticulously select their staff and choose only the most dedicated, passionate and experienced staff to ensure their residents are expertly and empathetically cared for. Penhurst Gardens also has an enthusiastic and inventive activities and wellbeing team who prepare a weekly schedule of things to do tailored towards the interests of their residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lynne Elliott (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (58)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Penhurst Gardens Care Home Reviews (166)

9.7

Penhurst Gardens Care Home has a Review Score of 9.7 (9.708) out of 10, based on 20 reviews in the last 2 years.
Over all time Penhurst Gardens Care Home has 166 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Penhurst Gardens Care Home
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Total of 166, showing 21-40
Review from David B (Son of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is a breath of fresh air. Offered tea on arrival, every staff member so far is friendly and food on another level! Setting superb. My gran died last year after 2 years in another home, this is day and night compared to there.
Reply from Clarissa Ellis, Home Manager at Penhurst Gardens Care Home

Thank you so much for the kind review. From all the team, we are so sorry for your loss, your gran will be dearly missed by the Penhurst family. Take care of yourself.

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Review from Tony S (Son-in-law of Resident) published on 3 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A complete pleasure to visit the home. All staff are extremely friendly and nothing is too much trouble for them. The care and attention given to my mother-in-law is superb and given her a new lease of life. Although she doesn't get many visitors, she is encouraged to mix and make friends with other
residents and I always leave her in a very cheerful state of mind. Her personal tragedy of losing a 2nd daughter in the last couple of years was handled with great skill and the benefits of this are still apparent, improving every month. Thank you Penhurst, you've taken a great weight off my mind!
Reply from Clarissa Ellis, Home Manager at Penhurst Gardens Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
It's wonderful that you have taken the time to acknowledge that the care and attention given to your mother-in-law is superb and has given her a new lease of life. It's something everyone at Porthaven takes pride in.

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Review from Miriam E (Regular Volunteer) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I began volunteering here at Penhurst Gardens before the pandemic and recently started again. I have done one-to-one talking to residents and knitting with a group. The staff are outstanding, friendly, helpful and caring. The home is so beautifully furnished clean and comfortable. I look forward to
my weekly visits.
Reply from Clarissa Ellis, Home Manager at Penhurst Gardens Care Home

Thank you so much for your time, our residents and I truly appreciate your time and support.

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Review from Richard T (Son of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Penhurst Gardens is a wonderful, safe, clean and welcoming home. My mother has been resident for nearly four years and during that time has received excellent care. The home is well maintained and with the new manager superbly run.
The staff are very professional and diligent and treat my mother with
the utmost care and dignity, but above all with loads of love!
As a dementia patient that is what she responds best to and at Penhurst Gardens she receives love and care in abundance.
Reply from Clarissa Ellis, Home Manager at Penhurst Gardens Care Home

Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. Thank you.

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Review from C S (Granddaughter of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The King's Coronation event was great fun, good food and Nanna seemed to really enjoy it.
Reply from Clarissa Ellis, Home Manager at Penhurst Gardens Care Home

Thank you for your lovely feedback. It was indeed great fun and we're delighted your nanna really enjoyed it.

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Review from J P (Wife of Resident) published on 2 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found myself in the very unexpected and upsetting position of having to find a care home for my lovely 67 year old husband who unfortunately has been diagnosed with two sorts of dementia. I looked at a number of care facilities which were excellent in their own way but it wasn't until I visited Penhurst
Gardens Care Home that I knew the type of home that I had been seeking for my husband existed. As we drove away that day I knew that I needn't look further. From our first meeting to my husband moving into the home, everything has progressed far more smoothly than I had expected. Of course it's very early days in our experience but I have been very impressed with the care, understanding and genuine interest that every member of the team that I have encountered has shown.
Reply from Clarissa Ellis, Home Manager at Penhurst Gardens Care Home

Thank you for your incredible comments. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.

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Review from Antonia M (Daughter of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Denmntia team and team leader, plus the activities teams are excellent at listening and addressing concerns.
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Review from M M (Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful! It has helped me to gather my courage and strength to recover from a major op. Food, support, skilled staff, kindness and laughter.
Perfect! Friends and family welcomed - the icing on the cake.
How lucky am I?
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Review from Rachel M (Daughter of Resident) published on 28 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has received exemplary care.
All staff from managers to cleaners are polite, helpful and friendly.
Made us all feel welcome.
Mum loves the food and I've never seen her eat so well!
Mum was reluctant to ask for help/use call bell initially, but staff gently encouraged Mum to do so, so she
has been.
Most importantly, Mum feels safe, happy and relaxed.
Haven't completed a rating for activities, as none attended. Thank you.
Reply from Clarissa Ellis, Home Manager at Penhurst Gardens Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

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Review from C M (Daughter of Resident) published on 24 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother received the warmest welcome from every single member of staff throughout. The admin staff were always on hand and extremely helpful with every single request. My mother felt tenderly cared for post-surgery and it was a joy to us to see her heal and thrive under the gentle care and support
of all the staff. Wonderful clean, modern facilities and we'd recommend booking the formal dining experience.
Reply from Clarissa Ellis, Home Manager at Penhurst Gardens Care Home

Thank you for your incredible comments. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.

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Review from John E (Son-in-law of Resident) published on 14 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming experience on arriving. Felt my mother-in-law is in a great place. All the staff seem to care an awful lot for the job they do.
Reply from Clarissa Ellis, Home Manager at Penhurst Gardens Care Home

Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

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Review from D W (Son of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum lives at Penhurst. I can always see her anytime I like with the family.
Reply from Theresa Whitford, Home Manager at Penhurst Gardens Care Home

I would like to thank you for taking the time to share your experience. We appreciate how difficult it can be for loved ones when an individual makes the decision to move into a care home. Thank you for entrusting us with the care of your mum.

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Review from Nina B (Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been made to feel safe.
Reply from Theresa Whitford, Home Manager at Penhurst Gardens Care Home

We are absolutely delighted you have chosen to stay with us at Penhurst Gardens. I am so glad you feel safe, you really are a pleasure to be around. I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!

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Review from Sheila T (Partner of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Penhurst staff are caring and friendly people. It is important to understand that residents are individuals with their own specific needs and objectives, which seem to be part of the Penhurst culture, thank goodness.
Residents get bored, so popping in and chatting for five mins helps relieves the
boredom.
Reply from Theresa Whitford, Home Manager at Penhurst Gardens Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.

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Review from E W (Daughter of Resident) published on 21 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The initial enquiry and first visit to Penhurst Gardens were warm and welcoming. All conversations were conducted sensitively and professionally, with every small detail taken into consideration. The respite care received took into account all of Dad's specific needs, and as visitors, we were shown
the same kindness and respect as he was.
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Review from S G (Granddaughter of Resident) published on 26 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Penhurst Gardens Care Home is a wonderful home, very welcoming when entering and showed very professional procedures to ensure the safety of my grandmother's health (making sure everyone is healthy to enter), the rooms are large and full of light, her room is facing the garden which is grans favourite
place. All the staff look after my grandmother and are very attentive to her needs. The food is fantastic and they will cater to her preferences. I am very pleased with the care for my grandmother she is very happy.
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Review from G H (Respite Resident) published on 15 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived as a wreck, (no fault of the hospital) at Penhurst Gardens in January 2021. At the end of July I departed as a functioning citizen. My sojourn was a thoroughly happy one and it was pleasant to make some new friends. conversations here were always therapeutic.
Reply from Deeon Pegg, Client Services Manager at Penhurst Gardens Care Home

Thank you for such a wonderful review! Your comments are greatly appreciated and the team will be delighted their hard work and dedication has been recognised. We look forward to seeing you again.

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Review from J H (Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My life wasn't where I thought it would be a few weeks ago. Since coming into Penhurst Gardens Care home it has been a very comfortable easy move and I am starting to feel more settled. The staff here are all really lovely. I am able to wander and walk around the lovely garden too.
Reply from Deeon Pegg, Client Services Manager at Penhurst Gardens Care Home

I would like to thank you for taking the time to share your experience. We appreciate how difficult it can be to make the decision to move into a care home, but it is wonderful to hear how lovely the team here at Penhurst Gardens are.
We are thrilled that you feel settled! We adore seeing your smiling face each day, you're a delight to be around and we thoroughly enjoy spending time with you.
We are extremely proud of our dedicated staff and will be sure to pass on your kind words.

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Review from Bernard S (Regular Volunteer) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been associated with Penhurst Garden Care Home from shortly after it opened, first as someone who visited a close friend who was a resident there and subsequently as a volunteer. I have never had anything but the highest regard for the home. From the moment you arrive at reception, the atmosphere
is welcoming. The residents are treated with compassion and dignity, the rooms and facilities are excellent and it is hard to find fault. It is a happy place to be. If the time comes when I require full times care I cannot think of anywhere I would prefer to be than Penhurst Gardens care Home.
Reply from Deeon Pegg, Client Services Manager at Penhurst Gardens Care Home

Thank you for such a wonderful review! Your comments are greatly appreciated, and the team will be delighted their hard work and dedication have been recognised.

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Review from G A (Daughter of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was a very difficult decision to move my mum to a nursing home, but I couldn't have chosen a better place for her to be. All the staff have been so kind and considerate to my and my mum's needs. I am reassured that she is safe and well cared for. There are regular activities and lots of stimulation
on Mum's arrival; the whole team provided a comprehensive meet and greet, so she felt very welcome.
Reply from Deeon Pegg, Client Services Manager at Penhurst Gardens Care Home

We're so grateful for your appreciation, indeed the staff are kind and considerate. Thank you for entrusting us with the care of your mum.
I'm proud to be part of this team, and I will ensure I pass this feedback to my colleagues as they will be thrilled!

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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Penhurst Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for Penhurst Gardens Care Home is calculated as follows: ( (171 Excellents x 5) + (57 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 233 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Penhurst Gardens Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (2)

Lynne

Lynne Elliott

Job Title: Home Manager Joined: 2024

Hello, my name is Lynne Elliott, and I have been a part of the Penhurst Gardens team since 2024.

Lilly

Lilly Taylor

Job Title: Activities and Wellbeing Coordinator Joined: 2023

Hello, my name is Lilly Taylor, and I am the Activities and Wellbeing Coordinator here at Penhurst Gardens.


I am very passionate about creative arts and expression through different mediums as well as fitness and wellbeing. I have always aspired to work in a position where encouragement, positivity and creativity were at the forefront.


Since joining the team at Penhurst Gardens, my priority has been to develop a personalised, whole-home approach and to inspire our residents and team members to step out of their comfort zones. I hope to continue the growth of the supportive, cheerful and exciting energy that Penhurst Gardens already has. My focus is always on ensuring that our residents are supported to try new things and progress with existing passions.

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