Penhurst Gardens Care Home

I have found all staff friendly and courteous - nothing is too much trouble. The food is well prepared and cooked with a very varied menu. Decor of Penhurst Gardens is good and cleaning good. It is useful to be able to make use of the laundry. I haven't felt like making use of the activites but they appear to be very varied.

My dad was placed in to care in January 2026, following a permanent brain injury. I looked at 58 care homes across local counties, created a shortlist, of which Penhurst Gardens was one. As soon as we arrived my family was stunned by the amazing facilities and welcoming staff. Lynne the care home manager is an absolute asset to the home, and really took the time to explain not just the facility but the process before admission and what to expect during settlement and longer term, something other homes did not do. Rather than just focussing on "trying to get a sale", it was clear from the beginning that my dad's wellbeing, and finding the right home, was the focus. As we toured the facility we met other staff, all of whom were extremely polite and professional. The facility itself, wow, it is like a 5 star hotel but whilst still keeping a homely friendly familiar feel. Dad has been there for three weeks now, and we know we definitely made the right choice, cannot recommend it enough.

Overall happy with care and general surroundings. The food could be more basic, it can be a little too fine dining for my usual liking. More hearty basic meals would be lovely.

All staff day and night were very helpful. Everyone was friendly and made me feel extremely welcome. An excellent place to stay for respite. No complaints, all very good.

My mum is unable to communicate so this review is my own experience. It has been an extremely turbulent 12 months for us both, but all of the staff have been wonderful. Everyone has worked hard to help Mum communicate and everyone has been a huge comfort and support to me. Thank you to everyone at Penhurst Gardens for helping us work through a challenging time. Not sure how I would cope without you.

Very happy with all help and support. All staff been fantastic.

Mum went into Penhurst Gardens when she knew she was very ill, in fact she only had a few weeks to live. She felt that she was treated well by the staff. Her room was pleasant, clean and well-maintained. The only reason for marking down the review is that there was a data breach where her details were sent to a 3rd party, however this was dealt with very professionally. Food was good, although she could eat very little. As a family, we felt happy that she was in the best place for her final days.

I am a service user and happy here. Good service and have been made aware of activities. Have a good working relationship with the staff and management.

Always very helpful. Very clean and tidy. Great positive energy from the team.

From the moment I stepped through the doors of Penhurst Gardens, I was struck by the warm, friendly, atmosphere. The staff here are not just caregivers; they are genuinely happy, engaged individuals who create a welcoming environment for both residents and visitors alike.

Every visit has been a delight, with a variety of engaging activities from singing and movement classes, to painting sessions (often accompanied by Prosecco), and craft. The residents are happy, and it's clear that they thrive in this vibrant community.

The bistro provides the perfect opportunity for one-to-one time with loved ones, allowing for meaningful interactions away from the care home lounge, yet still within the warmth of the home.

The overall facilities are absolutely excellent. Overall, our experience at Penhurst Gardens has been overwhelmingly positive, and I wholeheartedly recommend it for anyone seeking a supportive and joyful environment for a loved one.

My mother went into Penhurst Gardens for respite care. From the first enquiry to the day she left, staff were brilliant: supportive, kind, thoughtful, caring and efficient. We chose Penhurst Gardens because I had already heard very good comments from friends who had had family members living there. Even so, I had no idea that the experience would be so personalised and so good. Accommodation was attractive, peaceful and clean. Food was superb and tailored to my mother's needs. Staff were amazing at getting to know my mother without being intrusive and then making sure she had the environment she needed. Also, the setting of the care home is lovely: peaceful and surrounded by green space but also close to the centre of Chipping Norton. In all, a superb experience. Thank you so much!

Beautifully designed place - and nice views from windows - public rooms very nice.

My mother became a resident at the end of 2024 and from the start I knew she was going to be well looked after, safe and warm. Management has been wonderful. Really made Mum's transition very welcoming caring. Her room is comfortable and well furnished. She has everything she needs and the staff are fabulous. I have had no regrets about putting her here.

My parents needed to go into care urgently, the manager was amazing in her support to help them move in quickly. Since moving in my parents have been made really welcome and have transitioned into care far better than we could have hoped for, all as a direct result of the support given by all of the staff (and a special mention should go to the activities coordinator).

I experienced 1 week respite care at Penhurst after surgery. The staff were charming and considerate at all times I was particularly impressed with the respect they showed toward all residents. The food that the kitchen produced was excellent, offering a wide range of choice and healthy, well presented options. I can comfortably look forward to a future of possible residential care with confidence.

My visits to my sister I could not find fault with anything. Wonderful staff, so caring. I would recommend to any person who wants to be well looked after in their later years.

Very impressed with the level of care and attention to my mother-in-law. Staff goes out of their way to make her feel comfortable and to get to know her so they can provide tailor made care. Special mention to the amazing arts and crafts staff who helped her coming out of her shell.

I spent a week at Penhurst Gardens Care Home as a respite resident. Recovering from a hip replacement. There was no space upstairs so I was in the debenture ward which is clearly a different experience. The visit was very successful with staff dealing with medication and any help I required. Many thanks.

Living in America, is is very important to me to have the peace that she is cared for. The staff does an excellent job at communicating Mum's issues or health changes.

As a first-time service user (respite care) this has been an interesting and pleasant experience. All staff, management, nurses, carers, kitchen and domestic were kind, friendly and cheerful. Any problems were met with patience and helpful suggestions. Food was good and versatile, some a little rich occasionally but there were always alternatives on offer. Fish and chips are very good. Activities good and staff kind and helpful also.