Submit a Review for Primrose House
45 Atlantic Way, Westward Ho, Bideford, EX39 1JD
View full details of Primrose HouseLatest Reviews for Primrose House
27 May 2026
My mum has been in the care of Primrose House for just under 3 years. She has been treated with dignity and care. The bedroom is a home from home. The care team are kind, the food is amazing, and they really understand my mum's needs. I would highly recommend this home for anyone looking for a new
home, where you can trust in the care of your loved one.
18 May 2026
Our dad has been in Primrose House for a few years now. There were some problems with different managers and staff to begin with but the way it is run now is pretty darn good. Management always listen if we have a problem and the regular staff that know our dad well are patient with him and will
have a chat and a laugh with him.
13 May 2026
My mother has been with Primrose house since January and it has given her and the family more confidence knowing that she is being kept safe 24 hours a day. Kathy the manager is always approachable for any support and guidance along with her wonderful team of care workers. My mother feels blessed
that she is in a 'safe place'. We can't thank this Care home enough we are all so grateful.
13 May 2026
My wife is not the person I married over 60 years ago, prior to the last 2 and a half years she was the most caring and nice individual. I am right in saying that her manner has not been the same since from almost day one when she was upset because of the loss of dignity through being washed, etc.,
and the hoist was never to her liking, and because of this she has been bedbound for most of her time at the home. The staff are an excellent bunch, and they have done their utmost to make her stay ok. All I can say is that dementia is a horrible mind-changing illness.
12 May 2026
Dad has been at Primrose House over a year now. He receives excellent care, including the additional care needed after a couple of short hospital stays. In addition to this, he is treated like family. The team find time to chat with him, listen to his stories about his life, laugh at his jokes and
go the extra mile by remembering how he likes things done. It is a great comfort knowing he is happy and well cared for
12 May 2026
Primrose House always look after my charge with great care. The staff know her well and keep me informed at all times. They understand what it is that she needs and I trust them implicitly. I would recommend this residential care home.
06 May 2026
I am very pleased with how my mum has been helped to settle, as she's prone to agitation. The workers are always pleasant and treat Mother well and she seems very happy. Management are effective and pleasant and I have time to discuss any issues and resolve them.
05 December 2025
All staff are friendly caring and kind to dad
and also to me and family on visits
Primrose is clean
Activity coordinator engages with family to increase knowledge of resident
Very happy with dad living here
04 February 2025
My father in law moved to the care home from Northern Ireland in the autumn. He was eager to return to to the area after being unwell, and wanting to be closer to his family. Everyone has made him very welcome and made the transition into a new environment very easy. All relevant and essential
assessments have been made and his care is timely and appropriate. I can only give praise to all concerned with his care. I have found managers and carers very approachable, caring and professional and couldn't wish for a better place for my father in law to be.
27 January 2025
Dad has been poorly prior to Christmas and has been bed bound for the last couple of weeks. The team at Primrose House have been great with Dad, even more attentive than usual. Can't praise them enough for the care they give, not only to Dad but also the family and keeping us informed on his
condition and medical interventions.
Thanks for all your care and attention you show Dad.
22 January 2025
My mother had a serious stroke in may 2024 and was told she wasn't able to return home due to our current property not being suitable so my mother had to go to a care home. I asked to view a couple of care homes and when I asked to view Primrose House I was very optimistic as I've always had a bad
experience with other care homes but primrose have been absolutely brilliant. When I came to view Primrose I was welcomed by the Manager she made me feel very welcome she showed me round the home, she showed me my mum's room she introduced me to all staff on shift I even got to see what sort of foods they serve in the care home and what the atmosphere is like during lunch time and I honestly couldn't be happier. She made me feel at ease with placing mum here and I don't regret my decision, she is amazing she adores all residents and really does have the home at heart. Nothing is never to much trouble the care staff are all amazing. Can't fault anyone. Thank you for everything you have done.
07 November 2024
Our father required a care home urgently and was being cared for in N Ireland having had a stroke. Primrose House staff accepted him into the home even though they had a very poor handover and very little knowledge about his needs.
We can not praise the staff enough, they are caring, and
professional and have taken time to learn about our father and his needs. They have kept the family up to date with any areas of concern and have involved other professionals with further assessment of his needs.
Our father is given everything you would hope for in a caring environment, the food is excellent and he thoroughly enjoys his meals, he is living in a bright clean home with a warm friendly atmosphere, and everyone is so welcoming. Placing a loved one in a care home comes with many mixed emotions but having seen how well he has settled and the level of care he is being delivered makes the experience so much easier. We would highly recommend Primrose House.
05 November 2024
This year, our father turned 102. Primrose House organised an amazing afternoon birthday celebration for him with a good sing-along to a brass and Ukulele band. There were decorations and cakes galore. They even arranged for a representative from the mayor's office to attend. A special thanks to
their entertainment lady for all her hard work. The fact our father reached 102 is a reflection on the care he receives at the home. The staff are very conscientious and caring and any medical needs are dealt with promptly and efficiently.mWe couldn't have hoped for a better care home for our dad. A big thank you to all the lovely staff at Primrose House.
24 January 2024
Dad is very happy at Primrose House, and we are very happy with the level of care he receives. The staff are very friendly and kind. It’s very clean. The food is good. He enjoyed going out on the minibus and the saxophone player that went to visit.
15 January 2024
My general opinion is that Primrose House is a very well-run care home. The staff are my greatest strength; they are kind and caring to my mother, who has advanced dementia.
Mum seems content and happy as far as is possible.
21 November 2023
The staff are always super friendly and seem kind to my grandad. He’s happy there and we’re so grateful he is somewhere being so well looked after. The security at Primrose House seems great and the rooms are really nicely done.
08 November 2023
Since my mum became a resident at Primrose House she has settled in really well. The staff are really friendly, they always have time to talk to her and also to let me know how she’s been. She’s enjoyed joining in with the activities, especially singing and has even felt comfortable enough to go on
an outing.
Mum has a lovely room surrounded with family photos, that they hung for me, to make sure there is always a familiar face around that she recognises. It’s always very clean and Mum always looks well dressed, this is something that she has always prided herself on, so it’s nice to see the staff have thought about this.
The only negative thing I can say is that sometimes they are a little short staffed, usually this is with staff not turning up for work but everyone pulls together to make sure the residents are happy.
03 November 2023
Well pleased with the level of care provided by the helpful friendly staff. They kindly took her in when further immediate care was required. My mother felt love and care from the staff on a personal level. Thank you.
09 October 2023
My dad came to Primrose House from hospital in a very sorry state. The care he received here was excellent and he left a lot fitter than when he arrived. Staffing levels were always good. The home uses agency staff but this was never a problem as they were all experienced and they tended to Dad,
never waited more than 5 minutes when he needed the bathroom. They would walk him wherever possible and he was never left sitting in a wheelchair.
The food looked delicious and Dad was always kept nice and clean, as was his room.
Some of the residents displayed challenging behaviour which the staff handled with understanding and compassion.
Management was approachable and responsive to our family's concerns, It was unfortunate that the activities coordinator was on long-term sick leave and the outdoor space, which eventually be lovely, was a work in progress.
04 October 2023
I have visited Primrose House a few times to see an elderly distant friend. On the specific occasion, it was a celebration of her 100th birthday and I represented an old long long-standing friend of the residence. They had known each other very well for over 60 years and worked together in
education. The staff and management went to great lengths to make the afternoon celebration pleasurable and memorable. As a visitor, I was made very welcome. I was impressed by the level of care.
Latest Reviews for Primrose House
27 May 2026
My mum has been in the care of Primrose House for just under 3 years. She has been treated with dignity and care. The bedroom is a home from home. The care team are kind, the food is amazing, and they really understand my mum's needs. I would highly recommend this home for anyone looking for a new
home, where you can trust in the care of your loved one.
18 May 2026
Our dad has been in Primrose House for a few years now. There were some problems with different managers and staff to begin with but the way it is run now is pretty darn good. Management always listen if we have a problem and the regular staff that know our dad well are patient with him and will
have a chat and a laugh with him.
13 May 2026
My mother has been with Primrose house since January and it has given her and the family more confidence knowing that she is being kept safe 24 hours a day. Kathy the manager is always approachable for any support and guidance along with her wonderful team of care workers. My mother feels blessed
that she is in a 'safe place'. We can't thank this Care home enough we are all so grateful.
13 May 2026
My wife is not the person I married over 60 years ago, prior to the last 2 and a half years she was the most caring and nice individual. I am right in saying that her manner has not been the same since from almost day one when she was upset because of the loss of dignity through being washed, etc.,
and the hoist was never to her liking, and because of this she has been bedbound for most of her time at the home. The staff are an excellent bunch, and they have done their utmost to make her stay ok. All I can say is that dementia is a horrible mind-changing illness.
12 May 2026
Dad has been at Primrose House over a year now. He receives excellent care, including the additional care needed after a couple of short hospital stays. In addition to this, he is treated like family. The team find time to chat with him, listen to his stories about his life, laugh at his jokes and
go the extra mile by remembering how he likes things done. It is a great comfort knowing he is happy and well cared for
12 May 2026
Primrose House always look after my charge with great care. The staff know her well and keep me informed at all times. They understand what it is that she needs and I trust them implicitly. I would recommend this residential care home.
06 May 2026
I am very pleased with how my mum has been helped to settle, as she's prone to agitation. The workers are always pleasant and treat Mother well and she seems very happy. Management are effective and pleasant and I have time to discuss any issues and resolve them.
05 December 2025
All staff are friendly caring and kind to dad
and also to me and family on visits
Primrose is clean
Activity coordinator engages with family to increase knowledge of resident
Very happy with dad living here
04 February 2025
My father in law moved to the care home from Northern Ireland in the autumn. He was eager to return to to the area after being unwell, and wanting to be closer to his family. Everyone has made him very welcome and made the transition into a new environment very easy. All relevant and essential
assessments have been made and his care is timely and appropriate. I can only give praise to all concerned with his care. I have found managers and carers very approachable, caring and professional and couldn't wish for a better place for my father in law to be.
27 January 2025
Dad has been poorly prior to Christmas and has been bed bound for the last couple of weeks. The team at Primrose House have been great with Dad, even more attentive than usual. Can't praise them enough for the care they give, not only to Dad but also the family and keeping us informed on his
condition and medical interventions.
Thanks for all your care and attention you show Dad.
22 January 2025
My mother had a serious stroke in may 2024 and was told she wasn't able to return home due to our current property not being suitable so my mother had to go to a care home. I asked to view a couple of care homes and when I asked to view Primrose House I was very optimistic as I've always had a bad
experience with other care homes but primrose have been absolutely brilliant. When I came to view Primrose I was welcomed by the Manager she made me feel very welcome she showed me round the home, she showed me my mum's room she introduced me to all staff on shift I even got to see what sort of foods they serve in the care home and what the atmosphere is like during lunch time and I honestly couldn't be happier. She made me feel at ease with placing mum here and I don't regret my decision, she is amazing she adores all residents and really does have the home at heart. Nothing is never to much trouble the care staff are all amazing. Can't fault anyone. Thank you for everything you have done.
07 November 2024
Our father required a care home urgently and was being cared for in N Ireland having had a stroke. Primrose House staff accepted him into the home even though they had a very poor handover and very little knowledge about his needs.
We can not praise the staff enough, they are caring, and
professional and have taken time to learn about our father and his needs. They have kept the family up to date with any areas of concern and have involved other professionals with further assessment of his needs.
Our father is given everything you would hope for in a caring environment, the food is excellent and he thoroughly enjoys his meals, he is living in a bright clean home with a warm friendly atmosphere, and everyone is so welcoming. Placing a loved one in a care home comes with many mixed emotions but having seen how well he has settled and the level of care he is being delivered makes the experience so much easier. We would highly recommend Primrose House.
05 November 2024
This year, our father turned 102. Primrose House organised an amazing afternoon birthday celebration for him with a good sing-along to a brass and Ukulele band. There were decorations and cakes galore. They even arranged for a representative from the mayor's office to attend. A special thanks to
their entertainment lady for all her hard work. The fact our father reached 102 is a reflection on the care he receives at the home. The staff are very conscientious and caring and any medical needs are dealt with promptly and efficiently.mWe couldn't have hoped for a better care home for our dad. A big thank you to all the lovely staff at Primrose House.
24 January 2024
Dad is very happy at Primrose House, and we are very happy with the level of care he receives. The staff are very friendly and kind. It’s very clean. The food is good. He enjoyed going out on the minibus and the saxophone player that went to visit.
15 January 2024
My general opinion is that Primrose House is a very well-run care home. The staff are my greatest strength; they are kind and caring to my mother, who has advanced dementia.
Mum seems content and happy as far as is possible.
21 November 2023
The staff are always super friendly and seem kind to my grandad. He’s happy there and we’re so grateful he is somewhere being so well looked after. The security at Primrose House seems great and the rooms are really nicely done.
08 November 2023
Since my mum became a resident at Primrose House she has settled in really well. The staff are really friendly, they always have time to talk to her and also to let me know how she’s been. She’s enjoyed joining in with the activities, especially singing and has even felt comfortable enough to go on
an outing.
Mum has a lovely room surrounded with family photos, that they hung for me, to make sure there is always a familiar face around that she recognises. It’s always very clean and Mum always looks well dressed, this is something that she has always prided herself on, so it’s nice to see the staff have thought about this.
The only negative thing I can say is that sometimes they are a little short staffed, usually this is with staff not turning up for work but everyone pulls together to make sure the residents are happy.
03 November 2023
Well pleased with the level of care provided by the helpful friendly staff. They kindly took her in when further immediate care was required. My mother felt love and care from the staff on a personal level. Thank you.
09 October 2023
My dad came to Primrose House from hospital in a very sorry state. The care he received here was excellent and he left a lot fitter than when he arrived. Staffing levels were always good. The home uses agency staff but this was never a problem as they were all experienced and they tended to Dad,
never waited more than 5 minutes when he needed the bathroom. They would walk him wherever possible and he was never left sitting in a wheelchair.
The food looked delicious and Dad was always kept nice and clean, as was his room.
Some of the residents displayed challenging behaviour which the staff handled with understanding and compassion.
Management was approachable and responsive to our family's concerns, It was unfortunate that the activities coordinator was on long-term sick leave and the outdoor space, which eventually be lovely, was a work in progress.
04 October 2023
I have visited Primrose House a few times to see an elderly distant friend. On the specific occasion, it was a celebration of her 100th birthday and I represented an old long long-standing friend of the residence. They had known each other very well for over 60 years and worked together in
education. The staff and management went to great lengths to make the afternoon celebration pleasurable and memorable. As a visitor, I was made very welcome. I was impressed by the level of care.