Primrose House

45 Atlantic Way, Westward Ho, Bideford EX39 1JD
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9.7 38 Reviews
  • Primrose House, Bideford
Primrose House is a state-of-the-art residential care home, providing 24-hour care for up to 30 residents. A fully-trained, experienced care team provides long and short term care and respite breaks.

Overlooking the North Devon coastline, the home offers private en-suite bedrooms, all of which have a television and ‘own-home’ style front doors. The stylish décor is designed to offer the best visual assistance to those who are visually impaired or living with dementia, while furnishings are tailored to the needs of those with dementia and provide higher falls safety than regular furniture.

A number of communal areas are available at the home, including three lounge areas, a dining room and a garden. The home also offers various facilities and activities, such as a library, a visiting hairdresser, arts and crafts, and music.

Primrose House provides a safe and happy environment for its residents, with 24-hour continuous Heat-Exchange ventilation, underfloor heating, and a sprinkler fire safety system in place throughout the whole building.
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Care Provided by Primrose House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1100
  • Self-Funded Residential Dementia Care: £1100 – £1100
The price(s) shown are provided by the care home. Contact Primrose House for full pricing details and T&Cs.

Contact Primrose House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Primrose House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kathryn Southouse (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (30)
  • Single Rooms with Ensuite Wet Room (30)

Primrose House Reviews (38)

9.7

Primrose House has a Review Score of 9.7 (9.666) out of 10, based on 13 reviews in the last 2 years.
Over all time Primrose House has 38 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Primrose House
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Total of 38, showing 1-20
Review from N L (Daughter of Resident) published on 27 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the care of Primrose House for just under 3 years. She has been treated with dignity and care. The bedroom is a home from home. The care team are kind, the food is amazing, and they really understand my mum's needs. I would highly recommend this home for anyone looking for a new home,
where you can trust in the care of your loved one.
Reply from Nathan Stone, Director. at Primrose HouseGood afternoon NL. Thank you so much for taking the time to leave this really lovely review of our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's really lovely to read that your mum has lived at Primrose House for almost 3 years - that she is treated with dignity and care, that the care team are kind, that the food is amazing and that, 'you can trust in the care of your loved one' there. Your kind words will be greatly appreciated by all of the team at Primrose House - thank you again for posting them. Kindest regards, Nathan.
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Review from Teresa P (Son of Resident) published on 18 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dad has been in Primrose House for a few years now. There were some problems with different managers and staff to begin with but the way it is run now is pretty darn good. Management always listen if we have a problem and the regular staff that know our dad well are patient with him and will have
a chat and a laugh with him.
Reply from Nathan Stone, Director. at Primrose HouseGood afternoon Teresa P. Thank you for this very kind 5 / 5 star review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's lovely to read that you feel the home is now 'pretty darn good' and, importantly, that your Dad has a laugh and chat with the care team. Kathy has been Registered Manager for a few years now - working her way up from Deputy Manager - but you're right - we did go through a period where we saw a quick turnover of managers. Whilst it's always frustrating to go through such periods we are always determined that we provide the necessary support to the home at the time to ensure standards are maintained and we keep on searching until we get the right managers (and care teams) in place. Thank you again for your kind words - they will mean a lot to the team at Primrose House (as they do me) Kindest regards, Nathan.
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Review from Kath M (Daughter of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been with Primrose house since January and it has given her and the family more confidence knowing that she is being kept safe 24 hours a day. Kathy the manager is always approachable for any support and guidance along with her wonderful team of care workers. My mother feels blessed that
she is in a 'safe place'. We can't thank this Care home enough we are all so grateful.
Reply from Nathan Stone, Director. at Primrose HouseGood afternoon Kath M. Thank you so much for taking the time to leave this glowing 5 / 5 star rating of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's lovely to read that Kathy and her team are always approachable for any support and guidance. Most importantly, it's lovely to read that your mum 'feels blessed that she is in a 'safe place''. Thank you again for your kind words, recognition such as this is greatly appreciated by our care teams whose work can so easily go unnoticed. Thank you again, and kindest regards, Nathan.
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Review from Dudley B (Husband of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is not the person I married over 60 years ago, prior to the last 2 and a half years she was the most caring and nice individual. I am right in saying that her manner has not been the same since from almost day one when she was upset because of the loss of dignity through being washed, etc.,
and the hoist was never to her liking, and because of this she has been bedbound for most of her time at the home. The staff are an excellent bunch, and they have done their utmost to make her stay ok. All I can say is that dementia is a horrible mind-changing illness.
Reply from Nathan Stone, Director. at Primrose HouseGood afternoon Dudley B. Thank you for taking the time to leave this really honest feedback of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. I am, of course, really sorry to read how dementia has affected your wife and how it has changed her - it is, as you say, a devastating illness. Thank you for highlighting our care team and the excellent work they do - caring and compassion are vital in this industry - and our care team at Primrose House have loads. They are also highly trained and possess lots of vital and expert knowledge which enables them to provide the care that is needed, on both a physical and social level. Thank you again for your kind feedback, I know our care team will really appreciate your appreciation of what they do. Kindest regards, Nathan.
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Review from V P (Daughter of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Primrose House over a year now. He receives excellent care, including the additional care needed after a couple of short hospital stays. In addition to this, he is treated like family. The team find time to chat with him, listen to his stories about his life, laugh at his jokes and
go the extra mile by remembering how he likes things done. It is a great comfort knowing he is happy and well cared for
Reply from Nathan Stone, Director. at Primrose HouseGood afternoon VP. What a lovely review - thank you so much for writing it. It's lovely to read that your dad receives excellent care and that he is treated like family. It's lovely to read how he shares stories from his life with our care team and in so doing adds to the family feel and laughter that I am so familiar with at Primrose House. It's also lovely to read how it is a comfort to you to know that he is happy and well cared for. Thank you again for taking the time to leave this lovely feedback - I know the team at Primrose will be really happy to read it. Kindest regards, Nathan.
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Review from B T (Guardian of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Primrose House always look after my charge with great care. The staff know her well and keep me informed at all times. They understand what it is that she needs and I trust them implicitly. I would recommend this residential care home.
Reply from Nathan Stone, Director. at Primrose HouseGood afternoon BT. Thank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's lovely to read that our care team look after your charge with great care and keep you informed at all times - and - of course - that you trust them implicitly. Thank you for your recommendation - I know our team at Primrose House we be really pleased to read your kind comments. Kindest regards, Nathan.
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Review from M R (Son of Resident) published on 6 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with how my mum has been helped to settle, as she's prone to agitation. The workers are always pleasant and treat Mother well and she seems very happy. Management are effective and pleasant and I have time to discuss any issues and resolve them.
Reply from Nathan Stone, Director. at Primrose HouseGood morning MR. Thank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's really nice to read that your mum has settled well, that our care team are always pleasant and treat her well and that, most importantly, she seems very happy. Thank you also for your kind words in relation to our management team. Kindest regards, Nathan.
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Review from J H (Daughter of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are friendly caring and kind to dad
and also to me and family on visits
Primrose is clean
Activity coordinator engages with family to increase knowledge of resident
Very happy with dad living here
Reply from Nathan Stone, Director. at Primrose HouseGood afternoon JH. Thank you for taking the time to leave this really kind 5 / 5 star review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's lovely to read that our care team and friendly and kind to you dad and you and your family when you visit. Also, that Primrose is clean and that our activity organiser engages with you in order to create bespoke activity packages. It's lovely to read that you are very happy that your dad lives at Primrose House. Thank you again for this kind feedback. Nathan.
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Review from S I (Daughter-in-law of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law moved to the care home from Northern Ireland in the autumn. He was eager to return to to the area after being unwell, and wanting to be closer to his family. Everyone has made him very welcome and made the transition into a new environment very easy. All relevant and essential assessments
have been made and his care is timely and appropriate. I can only give praise to all concerned with his care. I have found managers and carers very approachable, caring and professional and couldn't wish for a better place for my father in law to be.
Reply from Nathan Stone, Director. at Primrose HouseGood afternoon, thank you so much for taking the time to leave this really positive review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. A member of staff spoke to me about your father in law's wish to move back to Westward Ho! And how much she wanted to be able to help him to make that happen. I'm really pleased that we were able to play our part in enabling him do so and, even more so, that your father in law and transition to his new environment really easily. It's lovely to read that you couldn't wish for a better place for him to be. I know the team will be really touched by your kind words. Thank you again.
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Review from Richard S (Son of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has been poorly prior to Christmas and has been bed bound for the last couple of weeks. The team at Primrose House have been great with Dad, even more attentive than usual. Can't praise them enough for the care they give, not only to Dad but also the family and keeping us informed on his condition
and medical interventions.
Thanks for all your care and attention you show Dad.
Reply from Nathan Stone, Director. at Primrose HouseThank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. I am sorry to read that your Dad has been poorly and I hope that he is feeling a lot better now or soon will be. It's lovely to read that our care team have been really attentive to his needs and that you 'can't praise them enough' for the care that they give to both your dad and you and your family. I know the team will be really touched by your kind words and recognition. Kindest regards, Director.
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Review from Jade W (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had a serious stroke in may 2024 and was told she wasn't able to return home due to our current property not being suitable so my mother had to go to a care home. I asked to view a couple of care homes and when I asked to view Primrose House I was very optimistic as I've always had a bad experience
with other care homes but primrose have been absolutely brilliant. When I came to view Primrose I was welcomed by the Manager she made me feel very welcome she showed me round the home, she showed me my mum's room she introduced me to all staff on shift I even got to see what sort of foods they serve in the care home and what the atmosphere is like during lunch time and I honestly couldn't be happier. She made me feel at ease with placing mum here and I don't regret my decision, she is amazing she adores all residents and really does have the home at heart. Nothing is never to much trouble the care staff are all amazing. Can't fault anyone. Thank you for everything you have done.
Reply from Nathan Stone, Director. at Primrose HouseThank you so much for taking the time to write this really detailed and clearly heart felt review of your experience with our Care Team and Care Home at Primrose House in Westward Ho. I am, of courses, very sorry to learn that your mum had a serious stroke in 2024. At the same time I'm really pleased that our Care Team have been able to provide both you and her with such good care and support since. It's lovely to read that our team at Primrose has has been 'absolutely brilliant' and that our Care Home Manager made you feel really welcome from the start. We are very fortunate to have an exceptional manager at Primrose House, leading and supporting an exceptional team who in turn support her. Your detailed review will provide countless other people, who may be starting out on a journey to find out about care homes owing to their own difficult personal circumstances, with a great deal of comfort and reassurance. Thank you again.
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Review from C I (Son of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father required a care home urgently and was being cared for in N Ireland having had a stroke. Primrose House staff accepted him into the home even though they had a very poor handover and very little knowledge about his needs.
We can not praise the staff enough, they are caring, and professional
and have taken time to learn about our father and his needs. They have kept the family up to date with any areas of concern and have involved other professionals with further assessment of his needs.
Our father is given everything you would hope for in a caring environment, the food is excellent and he thoroughly enjoys his meals, he is living in a bright clean home with a warm friendly atmosphere, and everyone is so welcoming. Placing a loved one in a care home comes with many mixed emotions but having seen how well he has settled and the level of care he is being delivered makes the experience so much easier. We would highly recommend Primrose House.
Reply from Nathan Stone, Director. at Primrose HouseThank you so much for taking the time to write this really lovely review of your experience, and that of your father, and wider family, with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's really lovely to read how well your father has settled in and how much our care team has done to help him, and you, during this process. Your words with regard to the emotions involved in finding a loved one in an appropriate care setting will be recognised by thousands of families every year - I'm sure the description that you have given will be of great comfort to many of them. Thank you again.
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Review from Tracy C (Daughter of Resident) published on 5 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This year, our father turned 102. Primrose House organised an amazing afternoon birthday celebration for him with a good sing-along to a brass and Ukulele band. There were decorations and cakes galore. They even arranged for a representative from the mayor's office to attend. A special thanks to their
entertainment lady for all her hard work. The fact our father reached 102 is a reflection on the care he receives at the home. The staff are very conscientious and caring and any medical needs are dealt with promptly and efficiently.mWe couldn't have hoped for a better care home for our dad. A big thank you to all the lovely staff at Primrose House.
Reply from Nathan Stone, Director. at Primrose HouseThank you so much for taking the time to write and leave this really lovely feedback relating to our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's wonderful that your Dad has enjoyed his 102nd Birthday and had such an amazing afternoon to celebrate. As you say, we have a fantastic care team, led by some fantastic managers, at Primrose House and I know they will all be really pleased to read your kind words. Thank you again and kindest regards.
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Review from Sally W (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is very happy at Primrose House, and we are very happy with the level of care he receives. The staff are very friendly and kind. It’s very clean. The food is good. He enjoyed going out on the minibus and the saxophone player that went to visit.
Reply from Nathan Stone, Director. at Primrose HouseGood morning Sally, thank you for taking the time to post this lovely 5/5 star review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's lovely to read how happy your Dad is, and of course, you and the rest of his family at Primrose House. We do, indeed, have a fantastic care team at Primrose House; it's a lovely place to visit (and live). Thank you again for this kind feedback. Kindest regards.
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Review from David L (Son of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My general opinion is that Primrose House is a very well-run care home. The staff are my greatest strength; they are kind and caring to my mother, who has advanced dementia.
Mum seems content and happy as far as is possible.
Reply from Nathan Stone, Director. at Primrose HouseGood afternoon, David; thank you for your really nice feedback in relation to our Care Team and Care Home at Primrose House Residential Care Home in Westward Ho! North Devon. It's lovely to read that you feel the care team are the greatest strength (and I agree, of course!). It's lovely to read that your mum seems content and happy as far as is possible. Kindest regards.
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Review from Jemma B (Granddaughter of Resident) published on 21 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always super friendly and seem kind to my grandad. He’s happy there and we’re so grateful he is somewhere being so well looked after. The security at Primrose House seems great and the rooms are really nicely done.
Reply from Nathan Stone, Director. at Primrose HouseHello Jemma B. Thank you for taking the time to leave this really lovely and positive review of your experience, and that of your grandad, with our care team and care home at Primrose House in Westward Ho, North Devon. It's lovely to read that your grandad is happy, that our care team are super friendly and kind and that your grandad is being so well looked after. I know the registered manager and the team will be really happy to read your kind words. Kindest regards.
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Review from M D (Daughter of Resident) published on 8 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum became a resident at Primrose House she has settled in really well. The staff are really friendly, they always have time to talk to her and also to let me know how she’s been. She’s enjoyed joining in with the activities, especially singing and has even felt comfortable enough to go on
an outing.
Mum has a lovely room surrounded with family photos, that they hung for me, to make sure there is always a familiar face around that she recognises. It’s always very clean and Mum always looks well dressed, this is something that she has always prided herself on, so it’s nice to see the staff have thought about this.
The only negative thing I can say is that sometimes they are a little short staffed, usually this is with staff not turning up for work but everyone pulls together to make sure the residents are happy.
Reply from Nathan Stone, Director at Primrose HouseGood afternoon. Thank you for taking the time to write and publish this really lovely and kind 5/5 star review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's really lovely to read how well your mum has settled in, how friendly the care team are, how much your mum enjoys joining in with activities, and how lovely her room is. I note the comment with regards to staffing. We have several contracts in place with care agencies whom we can call to arrange cover, that being said, they can't always cover at short notice. We ask that our care team members call in and give us as much notice as possible before the start of their shift if they are not going to be able to work their shift (and we take action where people do not do this). It's really important to us (and everybody) that all of our shifts are run with the correct amount of carers on duty. Thank you again for this really kind feedback. Nathan.
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Review from Roger B (Son of Resident) published on 3 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well pleased with the level of care provided by the helpful friendly staff. They kindly took her in when further immediate care was required. My mother felt love and care from the staff on a personal level. Thank you.
Reply from Nathan Stone, Director at Primrose HouseGood afternoon. Thank you for taking the time to leave this lovely 5/5 Star review of your experience with our care team and care home at Primrose House in Westward Ho!, North Devon. It's lovely to read that your mum felt love and care from the care team on a personal level. I know the team will be really pleased to read your kind words. Kindest regards.
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Review from Katharine G (Daughter of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad came to Primrose House from hospital in a very sorry state. The care he received here was excellent and he left a lot fitter than when he arrived. Staffing levels were always good. The home uses agency staff but this was never a problem as they were all experienced and they tended to Dad, never
waited more than 5 minutes when he needed the bathroom. They would walk him wherever possible and he was never left sitting in a wheelchair.
The food looked delicious and Dad was always kept nice and clean, as was his room.
Some of the residents displayed challenging behaviour which the staff handled with understanding and compassion.
Management was approachable and responsive to our family's concerns, It was unfortunate that the activities coordinator was on long-term sick leave and the outdoor space, which eventually be lovely, was a work in progress.
Reply from Nathan Stone, Director. at Primrose HouseGood morning Katherine G. Thank you for taking the time to write this really detailed and useful review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's really lovely to read how well your dad was cared for and how much his condition improved whilst he was living at Primrose House. We hope is continues to do well. We note what you say about agency staff - we have experienced some challenges with recruitment in North Devon but are making really good progress on that front - we do have agency contracts in place as back up and, as you note, we try to always use the same agency team members where possible. We are really fortunate with the team we have at Primrose House, not least in that they all embrace the importance of activities, both bespoke and communal (in fact, it's clear they all really enjoy them themselves). Thank you for noting the outdoor space, a member if staff has been doing an amazing job on this! Thank you again.
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Review from S H (Friend of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited Primrose House a few times to see an elderly distant friend. On the specific occasion, it was a celebration of her 100th birthday and I represented an old long long-standing friend of the residence. They had known each other very well for over 60 years and worked together in education.
The staff and management went to great lengths to make the afternoon celebration pleasurable and memorable. As a visitor, I was made very welcome. I was impressed by the level of care.
Reply from Nathan Stone, Director. at Primrose HouseHello SH. Thank you for taking the time to leave this 5 / 5-star review of your experience with our Primrose House Care Team and Care Home in Westward Ho! - North Devon. It's lovely to have people visiting often. We're all really pleased that you enjoyed the 100th Birthday celebrations. I know the manager and her team would have, as you say, gone to great lengths to ensure it was a happy and memorable day for not just your friend but everybody involved. Thank you again for this really kind and greatly appreciated feedback. Kindest regards.
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Current Review Score: 9.7 (9.666)

Overview of Review Score

The Review Score of 9.7 (9.666) out of 10 for Primrose House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.841 for Primrose House is calculated as follows: ( (128 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 151 Ratings = 4.841
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Primrose House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Kathryn

Kathryn Southouse

Job Title: Registered Manager Joined: 2022

I became the Manager of Primrose House in October 2022. It is a beautiful home with exceptional views over Westward Ho!

Frequently Asked Questions about Primrose House

What types of Care is Primrose House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Primrose House have?

There are 30 Single Rooms.

What are the Facilities & Services at Primrose House?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Primrose House to the centre of Bideford?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose House to verify any information. View our terms and conditions. Primrose House has an Enhanced Service - more info.