Primrose House

45 Atlantic Way, Westward Ho, Bideford EX39 1JD
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9.7 34 Reviews
  • Primrose House, Bideford
Primrose House is a state-of-the-art residential care home, providing 24-hour care for up to 30 residents. A fully-trained, experienced care team provides long and short term care and respite breaks.

Overlooking the North Devon coastline, the home offers private en-suite bedrooms, all of which have a television and ‘own-home’ style front doors. The stylish décor is designed to offer the best visual assistance to those who are visually impaired or living with dementia, while furnishings are tailored to the needs of those with dementia and provide higher falls safety than regular furniture.

A number of communal areas are available at the home, including three lounge areas, a dining room and a garden. The home also offers various facilities and activities, such as a library, a visiting hairdresser, arts and crafts, and music.

Primrose House provides a safe and happy environment for its residents, with 24-hour continuous Heat-Exchange ventilation, underfloor heating, and a sprinkler fire safety system in place throughout the whole building.
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Care Provided by Primrose House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £952 – £1450
  • Self-Funded Residential Dementia Care: £952 – £1450
  • RESPITE Self-Funded Residential Care: £952 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £952 – £1450

These prices are only a guideline, please contact Primrose House to find out the exact price for your requirements.

Contact Primrose House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Primrose House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Kathryn Southouse (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (30)
  • Single Rooms with Ensuite Wet Room (30)

Primrose House Reviews (34)

9.7

Primrose House has a Review Score of 9.7 (9.727) out of 10, based on 12 reviews in the last 2 years.
Over all time Primrose House has 34 reviews.

Overall Experience
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Total of 34, showing 1-20
Review from S I (Daughter-in-law of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law moved to the care home from Northern Ireland in the autumn. He was eager to return to to the area after being unwell, and wanting to be closer to his family. Everyone has made him very welcome and made the transition into a new environment very easy. All relevant and essential assessments
have been made and his care is timely and appropriate. I can only give praise to all concerned with his care. I have found managers and carers very approachable, caring and professional and couldn't wish for a better place for my father in law to be.
Reply from Nathan Stone, Director. at Primrose House
Good afternoon, thank you so much for taking the time to leave this really positive review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. A member…read more
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Review from Richard S (Son of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has been poorly prior to Christmas and has been bed bound for the last couple of weeks. The team at Primrose House have been great with Dad, even more attentive than usual. Can't praise them enough for the care they give, not only to Dad but also the family and keeping us informed on his condition
and medical interventions.
Thanks for all your care and attention you show Dad.
Reply from Nathan Stone, Director. at Primrose House
Thank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. I am sorry to read that your Dad…read more
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Review from J H (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at Primrose House are caring engage well with residents and always friendly to residents family. The Director came round with and read out Christmas cards.
I am very happy with the care my dad has. Management are around not just in office which is great.
Reply from Nathan Stone, Director. at Primrose House
Thank you so much for leaving this 5/5 Star full house review of your experience with our Care Team and Care Home at Primrose House in Westward Ho, North Devon. It's lovely to read that our care team…read more
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Review from Jade W (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had a serious stroke in may 2024 and was told she wasn't able to return home due to our current property not being suitable so my mother had to go to a care home. I asked to view a couple of care homes and when I asked to view Primrose House I was very optimistic as I've always had a bad experience
with other care homes but primrose have been absolutely brilliant. When I came to view Primrose I was welcomed by the Manager she made me feel very welcome she showed me round the home, she showed me my mum's room she introduced me to all staff on shift I even got to see what sort of foods they serve in the care home and what the atmosphere is like during lunch time and I honestly couldn't be happier. She made me feel at ease with placing mum here and I don't regret my decision, she is amazing she adores all residents and really does have the home at heart. Nothing is never to much trouble the care staff are all amazing. Can't fault anyone. Thank you for everything you have done.
Reply from Nathan Stone, Director. at Primrose House
Thank you so much for taking the time to write this really detailed and clearly heart felt review of your experience with our Care Team and Care Home at Primrose House in Westward Ho. I am, of…read more
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Review from M R (Son of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother is generally happy and content at Primrose House despite developing blindness in the last year. She is confused sometimes due to her developing blindness and dementia. The staff have been excellent, preparing her for hospital appointments so I can pick her up, sometimes before 7 AM. I feel
I have a good relationship with the senior nurse and can raise issues and discuss her support knowing they will be addressed. The home is more busy lately but Mother appears cared for and settled. The care staff go the extra mile to try and meet her needs and are very nice and friendly. Other ancillary staff are staff are really nice and helpful.
Reply from Nathan Stone, Director. at Primrose House
Thank you for taking the time to write and publish this really positive feedback and kind words in relation to our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's really…read more
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Review from C I (Son of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father required a care home urgently and was being cared for in N Ireland having had a stroke. Primrose House staff accepted him into the home even though they had a very poor handover and very little knowledge about his needs.
We can not praise the staff enough, they are caring, and professional
and have taken time to learn about our father and his needs. They have kept the family up to date with any areas of concern and have involved other professionals with further assessment of his needs.
Our father is given everything you would hope for in a caring environment, the food is excellent and he thoroughly enjoys his meals, he is living in a bright clean home with a warm friendly atmosphere, and everyone is so welcoming. Placing a loved one in a care home comes with many mixed emotions but having seen how well he has settled and the level of care he is being delivered makes the experience so much easier. We would highly recommend Primrose House.
Reply from Nathan Stone, Director. at Primrose House
Thank you so much for taking the time to write this really lovely review of your experience, and that of your father, and wider family, with our Care Team and Care Home at Primrose House in Westward…read more
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Review from B T (Friend of Resident) published on 6 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are friendly, and kind and keep me informed of any problems. My resident is well looked after and happy. There are enjoyable activities that enrich their time in Primrose House. The rooms are very comfortable.
Reply from Nathan Stone, Director. at Primrose House
Thank you for taking the time to leave this really positive feedback in relation to your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's lovely that…read more
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Review from Tracy C (Daughter of Resident) published on 5 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This year, our father turned 102. Primrose House organised an amazing afternoon birthday celebration for him with a good sing-along to a brass and Ukulele band. There were decorations and cakes galore. They even arranged for a representative from the mayor's office to attend. A special thanks to their
entertainment lady for all her hard work. The fact our father reached 102 is a reflection on the care he receives at the home. The staff are very conscientious and caring and any medical needs are dealt with promptly and efficiently.mWe couldn't have hoped for a better care home for our dad. A big thank you to all the lovely staff at Primrose House.
Reply from Nathan Stone, Director. at Primrose House
Thank you so much for taking the time to write and leave this really lovely feedback relating to our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's wonderful that your Dad…read more
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Review from N L (Daughter of Resident) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unexpectedly and reluctantly in June 2023 we had to find a home to look after Mum. This was unplanned but the Primrose team took time to get to know Mum, us as a family and helped us get used to this new normal. Two staff members in particular are exceptionally kind, listen to our thoughts and always
follow through on actions. Primrose staff are lovely, the home is very clean, excellent food and we are always made to feel very welcome with smiley staff.
Reply from Nathan Stone, Director. at Primrose House
Hello NL. Thank you for taking the time to post this lovely review of your experience, and that of your Mum, with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. Your…read more
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Review from Sally W (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is very happy at Primrose House, and we are very happy with the level of care he receives. The staff are very friendly and kind. It’s very clean. The food is good. He enjoyed going out on the minibus and the saxophone player that went to visit.
Reply from Nathan Stone, Director. at Primrose House
Good morning Sally, thank you for taking the time to post this lovely 5/5 star review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's lovely to…read more
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Review from David L (Son of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My general opinion is that Primrose House is a very well-run care home. The staff are my greatest strength; they are kind and caring to my mother, who has advanced dementia.
Mum seems content and happy as far as is possible.
Reply from Nathan Stone, Director. at Primrose House
Good afternoon, David; thank you for your really nice feedback in relation to our Care Team and Care Home at Primrose House Residential Care Home in Westward Ho! North Devon. It's lovely to read that…read more
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Review from Jemma B (Granddaughter of Resident) published on 21 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always super friendly and seem kind to my grandad. He’s happy there and we’re so grateful he is somewhere being so well looked after. The security at Primrose House seems great and the rooms are really nicely done.
Reply from Nathan Stone, Director. at Primrose House
Hello Jemma B. Thank you for taking the time to leave this really lovely and positive review of your experience, and that of your grandad, with our care team and care home at Primrose House in…read more
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Review from M D (Daughter of Resident) published on 8 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum became a resident at Primrose House she has settled in really well. The staff are really friendly, they always have time to talk to her and also to let me know how she’s been. She’s enjoyed joining in with the activities, especially singing and has even felt comfortable enough to go on
an outing.
Mum has a lovely room surrounded with family photos, that they hung for me, to make sure there is always a familiar face around that she recognises. It’s always very clean and Mum always looks well dressed, this is something that she has always prided herself on, so it’s nice to see the staff have thought about this.
The only negative thing I can say is that sometimes they are a little short staffed, usually this is with staff not turning up for work but everyone pulls together to make sure the residents are happy.
Reply from Nathan Stone, Director at Primrose House
Good afternoon. Thank you for taking the time to write and publish this really lovely and kind 5/5 star review of your experience with our Care Team and Care Home at Primrose House in Westward Ho!…read more
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Review from Roger B (Son of Resident) published on 3 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well pleased with the level of care provided by the helpful friendly staff. They kindly took her in when further immediate care was required. My mother felt love and care from the staff on a personal level. Thank you.
Reply from Nathan Stone, Director at Primrose House
Good afternoon. Thank you for taking the time to leave this lovely 5/5 Star review of your experience with our care team and care home at Primrose House in Westward Ho!, North Devon. It's lovely to…read more
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Review from Katharine G (Daughter of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad came to Primrose House from hospital in a very sorry state. The care he received here was excellent and he left a lot fitter than when he arrived. Staffing levels were always good. The home uses agency staff but this was never a problem as they were all experienced and they tended to Dad, never
waited more than 5 minutes when he needed the bathroom. They would walk him wherever possible and he was never left sitting in a wheelchair.
The food looked delicious and Dad was always kept nice and clean, as was his room.
Some of the residents displayed challenging behaviour which the staff handled with understanding and compassion.
Management was approachable and responsive to our family's concerns, It was unfortunate that the activities coordinator was on long-term sick leave and the outdoor space, which eventually be lovely, was a work in progress.
Reply from Nathan Stone, Director. at Primrose House
Good morning Katherine G. Thank you for taking the time to write this really detailed and useful review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North…read more
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Review from S H (Friend of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited Primrose House a few times to see an elderly distant friend. On the specific occasion, it was a celebration of her 100th birthday and I represented an old long long-standing friend of the residence. They had known each other very well for over 60 years and worked together in education.
The staff and management went to great lengths to make the afternoon celebration pleasurable and memorable. As a visitor, I was made very welcome. I was impressed by the level of care.
Reply from Nathan Stone, Director. at Primrose House
Hello SH. Thank you for taking the time to leave this 5 / 5-star review of your experience with our Primrose House Care Team and Care Home in Westward Ho! - North Devon. It's lovely to have people…read more
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Review from E S (Daughter of Resident) published on 19 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum arrived at Primrose House in June, the whole experience was faultless, the staff were amazing introducing themselves to myself and Mum. Making her feel safe and making sure she had everything she needed, it was very reassuring for me. Mum has been there nearly a month now she has settled in really
well the staff are always near if she needs anything. Mum is always asked what she would like for breakfast, dinner and snacks.
I am kept informed about Mum, I can highly recommend Primrose House, it is well run with excellent care for the residents in my eyes being their number one priority.
The staff are professional, caring and smartly turned out, which is important and again reassures relatives.
Reply from Nathan Stone, Director. at Primrose House
Thank you so much for leaving this really positive 5/5 Star review of your experience, and that of your mum, with our care team and care home at Primrose House in Westward Ho! North Devon. It's really…read more
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Review from Margaret P (Niece of Resident) published on 12 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been more than satisfied with the care given to my aunt. She has received individual care, aided to take part in activities and been included in trips with other residents. Visiting arrangements have been adapted to suit our needs. Communication with Primrose House has been good, emails being
sent when appropriate and phone calls for more urgent issues. Staff have been able to arrange transport and carer when we have been unable to attend hospital appointments and feedback has been given. We would recommend this care home for the care shown to those with dementia as well as physical needs.
Reply from Nathan Stone, Director. at Primrose House
Thank you so much for this full house, 5/5 star review of your experience with our care team and care home at Primrose House in Westward Ho! North Devon. It's really nice to read how well your aunt is…read more
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Review from Rosemary P (Daughter of Resident) published on 17 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been in the home now for 5 years, she has been extremely well looked after and I am very pleased with the standard of care. The only thing that does bother me is the different staff coming and going we just get to know someone and the next time we go they have left.
Reply from Nathan Stone, Director at Primrose House
Thank you for leaving this really positive review of your experience with our care team and care home at Primrose House, Westward Ho!, North Devon. It's lovely to read that your mum has been at the…read more
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Review from Joy B (Daughter of Resident) published on 3 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Everyone at Primrose House are very helpful and kind. The food has greatly improved over the last few months. Although there has not been any entertainment for a very long time, I have been informed a new lady will be starting shortly to provide this.
Reply from Nathan Stone, Director. at Primrose House
Thank you for taking the time to leave this positive review of your experience with our care team and care home at Primrose House. It's really lovely to read that everyone at Primrose House are very…read more
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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Primrose House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.727 for Primrose House is calculated as follows: ( (104 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 139 Ratings = 4.727
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Primrose House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Kathryn

Kathryn Southouse

Job Title: Registered Manager Joined: 2022

I became the Manager of Primrose House in October 2022. It is a beautiful home with exceptional views over Westward Ho!

Frequently Asked Questions about Primrose House

What types of Care is Primrose House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Primrose House have?

There are 30 Single Rooms.

What are the Facilities & Services at Primrose House?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Primrose House to the centre of Bideford?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose House to verify any information. View our terms and conditions. Primrose House has an Enhanced Service - more info.