Primrose House, Bideford, Devon
Primrose House, Bideford, Devon
Primrose House, Bideford, Devon

Primrose House is a state-of-the-art residential care home, providing 24-hour care for up to 30 residents. A fully-trained, experienced care team provides long and short term care and respite breaks.

Overlooking the North Devon coastline, the home offers private en-suite bedrooms, all of which have a television and ‘own-home’ style front doors. The stylish décor is designed to offer the best visual assistance to those who are visually impaired or living with dementia, while furnishings are tailored to the needs of those with dementia and provide higher falls safety than regular furniture.

A number of communal areas are available at the home, including three lounge areas, a dining room and a garden. The home also offers various facilities and activities, such as a library, a visiting hairdresser, arts and crafts, and music.

Primrose House provides a safe and happy environment for its residents, with 24-hour continuous Heat-Exchange ventilation, underfloor heating, and a sprinkler fire safety system in place throughout the whole building.

Group: Stonehaven Care Group

Person in charge: Mary Horsfield (Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Admission Information: Ages 50+.

Single Rooms: 30

Rooms with ensuite WC: 30

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Primrose House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 Primrose House has a Review Score of 8.8 (8.800)

The Review Score of 8.8 (maximum of 10) for Primrose House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Primrose House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.8 for Primrose House is calculated as follows: ( (29 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4 Points relating to the number of positive Reviews for Primrose House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Primrose House?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Primrose House

  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Whenever I visit my husband I am always made welcome and offered a refreshment. It feels like 'home' as opposed to 'a home'.
I have always found it clean and bright and welcoming. The carers always seem to be interacting with the residents when it is suitable. They are always approachable and will help with any queries.

How likely would you be to recommend Primrose House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Nathan Stone, Director at Primrose House responded to this review on 11 Aug 2017:

Good afternoon JH. Thank you for taking the time to write and publish this review of your experiences at our Primrose House Care Home in Westward Ho! We're all really pleased that you have such a good experience and that you find that it feels like home. It's always great to get such public recognition, in particular for our care teams who all work so hard and too often not recognised enough for the value of the work that they do. Kindest regards, Nathan.

We have always been exceptionally pleased with my mother's care home. The staff are exemplary and show kindness and compassion to my mum. She is really well looked after and is treated with both empathy and dignity. We feel extremely fortunate to have found this home.

How likely would you be to recommend Primrose House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Nathan Stone, Director at Primrose House responded to this review on 04 Aug 2017:

Hello S G. Thank you for taking the time to write and publish this review of your experience with our Primrose House Care Home in Bideford, Westward Ho. It's great to hear that you are so happy with the home and in particular our care team, who work there and that your mum is happy and well looked after.

Mum is very well cared for. She is clean and tidy and very well fed. If the team have any medical queries they don't hesitate to call the doctors. The staff are very friendly and the home is always clean and tidy. My only problem is the laundry quite often gets mixed up. It's not nice seeing you loved one in someone else's clothes.

How likely would you be to recommend Primrose House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Nathan Stone, Director at Primrose House responded to this review on 19 Jun 2017:

Good afternoon NR. Thank you for taking the time to write and publish this review of your experience with our care team and care home at Primrose House in Bideford. It's great to hear that your mum is so well cared for. I'm sorry to hear about the clothes getting mixed up and agree this is not good enough. I will contact the care home to speak to the care home manager about ways to ensure that this does not happen. This isn't complicated, we just need to ensure that all clothes are labelled after all.

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