Primrose House

Good afternoon, thank you so much for taking the time to leave this really positive review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. A member of staff spoke to me about your father in law's wish to move back to Westward Ho! And how much she wanted to be able to help him to make that happen. I'm really pleased that we were able to play our part in enabling him do so and, even more so, that your father in law and transition to his new environment really easily. It's lovely to read that you couldn't wish for a better place for him to be. I know the team will be really touched by your kind words. Thank you again.

Thank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. I am sorry to read that your Dad has been poorly and I hope that he is feeling a lot better now or soon will be. It's lovely to read that our care team have been really attentive to his needs and that you 'can't praise them enough' for the care that they give to both your dad and you and your family. I know the team will be really touched by your kind words and recognition. Kindest regards, Director.

Thank you so much for taking the time to write this really detailed and clearly heart felt review of your experience with our Care Team and Care Home at Primrose House in Westward Ho. I am, of courses, very sorry to learn that your mum had a serious stroke in 2024. At the same time I'm really pleased that our Care Team have been able to provide both you and her with such good care and support since. It's lovely to read that our team at Primrose has has been 'absolutely brilliant' and that our Care Home Manager made you feel really welcome from the start. We are very fortunate to have an exceptional manager at Primrose House, leading and supporting an exceptional team who in turn support her. Your detailed review will provide countless other people, who may be starting out on a journey to find out about care homes owing to their own difficult personal circumstances, with a great deal of comfort and reassurance. Thank you again.

Thank you for taking the time to write and publish this really positive feedback and kind words in relation to our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's really nice to read that your mum is generally happy and content. That our care team have been excellent, go the extra mile and are very nice and friendly. Yes, Primrose House and it's sister home Bluebell House next door are now operating at maximum or close to maximum capacity - a success driven primarily by the excellent care that the manager and her teams provide. Rest assured that our staffing levels are flexed according to occupancy rates and dependency / care needs of residents. I note the three stars for activities - we have an extensive activities provision at Primrose House - if you feel your mum is perhaps missing out due to developing eyesight and or dementia issues please do discuss with the manager so we can seek to discuss with her / you and address as needed.

Thank you so much for taking the time to write this really lovely review of your experience, and that of your father, and wider family, with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's really lovely to read how well your father has settled in and how much our care team has done to help him, and you, during this process. Your words with regard to the emotions involved in finding a loved one in an appropriate care setting will be recognised by thousands of families every year - I'm sure the description that you have given will be of great comfort to many of them. Thank you again.

Thank you so much for taking the time to write and leave this really lovely feedback relating to our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's wonderful that your Dad has enjoyed his 102nd Birthday and had such an amazing afternoon to celebrate. As you say, we have a fantastic care team, led by some fantastic managers, at Primrose House and I know they will all be really pleased to read your kind words. Thank you again and kindest regards.

Hello NL. Thank you for taking the time to post this lovely review of your experience, and that of your Mum, with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. Your experience of suddenly needing to find a care home for a loved one is one that many people have and many people will continue to experience - your review of your experience will be really useful to a lot of people. Thank you for the kind words about our care team. People often assume that we just look after the residents in our care (and we certainly do that) but they come as a package with friends and family and histories and it's really important for us to also get to know those people and about that history so we can do our best to provide a holistic and bespoke care experience. Thank you again for your kind feedback, I know the registered manager and her team will really appreciate it. Kindest regards.

Good afternoon. Thank you for taking the time to write and publish this really lovely and kind 5/5 star review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's really lovely to read how well your mum has settled in, how friendly the care team are, how much your mum enjoys joining in with activities, and how lovely her room is. I note the comment with regards to staffing. We have several contracts in place with care agencies whom we can call to arrange cover, that being said, they can't always cover at short notice. We ask that our care team members call in and give us as much notice as possible before the start of their shift if they are not going to be able to work their shift (and we take action where people do not do this). It's really important to us (and everybody) that all of our shifts are run with the correct amount of carers on duty. Thank you again for this really kind feedback. Nathan.

Good morning Katherine G. Thank you for taking the time to write this really detailed and useful review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's really lovely to read how well your dad was cared for and how much his condition improved whilst he was living at Primrose House. We hope is continues to do well. We note what you say about agency staff - we have experienced some challenges with recruitment in North Devon but are making really good progress on that front - we do have agency contracts in place as back up and, as you note, we try to always use the same agency team members where possible. We are really fortunate with the team we have at Primrose House, not least in that they all embrace the importance of activities, both bespoke and communal (in fact, it's clear they all really enjoy them themselves). Thank you for noting the outdoor space, a member if staff has been doing an amazing job on this! Thank you again.

Hello SH. Thank you for taking the time to leave this 5 / 5-star review of your experience with our Primrose House Care Team and Care Home in Westward Ho! - North Devon. It's lovely to have people visiting often. We're all really pleased that you enjoyed the 100th Birthday celebrations. I know the manager and her team would have, as you say, gone to great lengths to ensure it was a happy and memorable day for not just your friend but everybody involved. Thank you again for this really kind and greatly appreciated feedback. Kindest regards.

Thank you so much for leaving this really positive 5/5 Star review of your experience, and that of your mum, with our care team and care home at Primrose House in Westward Ho! North Devon. It's really lovely to read that your experience has been faultless and that our care team made your mum feel safe and made sure she had everything she needed. Thank you for highlighting how our care team are professional, caring and smartly turned out. I can only agree. We have a great team at Primrose House and we are all really proud of all that they achieve. I know they will be really grateful for your kind words. Kindest regards.

Thank you so much for this full house, 5/5 star review of your experience with our care team and care home at Primrose House in Westward Ho! North Devon. It's really nice to read how well your aunt is being looked after and that she enjoys taking part in the trips out and activities with other residents. Thank you for your recommendation - I know the manager and her team will be really pleased to read your kind words. Kindest regards.