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Primrose House

45 Atlantic Way, Westward Ho, Bideford, Devon EX39 1JD
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Primrose House, Bideford
Primrose House, Bideford
Primrose House, Bideford

Primrose House is a state-of-the-art residential care home, providing 24-hour care for up to 30 residents. A fully-trained, experienced care team provides long and short term care and respite breaks.

Overlooking the North Devon coastline, the home offers private en-suite bedrooms, all of which have a television and ‘own-home’ style front doors. The stylish décor is designed to offer the best visual assistance to those who are visually impaired or living...  

Care Provided by Primrose House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,100 - £1,100N/A
Residential Dementia Care£1,100 - £1,100N/A

Contact Primrose House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Kathryn Southouse(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (30)
  • Single Rooms with ensuite Wet Room (30)

Primrose House Reviews (38)

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9.7

Primrose House has a Review Score of 9.7 (9.666) out of 10, based on 13 reviews in the last 2 years. Over all time Primrose House has 38 reviews.

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Showing 38 reviews matching selected criteria
Review from N L (Daughter of Resident) published on 27 May 2026 Submitted via Postal Card
Overall Experience

My mum has been in the care of Primrose House for just under 3 years. She has been treated with dignity and care. The bedroom is a home from home. The care team are kind, the food is amazing, and they really understand my mum's needs. I would highly recommend this home for anyone looking for a new home, where you can trust in the care of your loved one.

Reply from Nathan Stone, Director. at Primrose House

Good afternoon NL. Thank you so much for taking the time to leave this really lovely review of our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's really lovely to read that your mum has lived at Primrose House for almost 3 years - that she is treated with dignity and...  

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Review from Teresa P (Son of Resident) published on 18 May 2026 Submitted via Postal Card
Overall Experience

Our dad has been in Primrose House for a few years now. There were some problems with different managers and staff to begin with but the way it is run now is pretty darn good. Management always listen if we have a problem and the regular staff that know our dad well are patient with him and will have a chat and a laugh with him.

Reply from Nathan Stone, Director. at Primrose House

Good afternoon Teresa P. Thank you for this very kind 5 / 5 star review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's lovely to read that you feel the home is now 'pretty darn good' and, importantly, that your Dad has a laugh and chat with...  

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Review from Kath M (Daughter of Resident) published on 13 May 2026 Submitted via Website
Overall Experience

My mother has been with Primrose house since January and it has given her and the family more confidence knowing that she is being kept safe 24 hours a day. Kathy the manager is always approachable for any support and guidance along with her wonderful team of care workers. My mother feels blessed that she is in a 'safe place'. We can't thank this Care home enough we are all so grateful.

Reply from Nathan Stone, Director. at Primrose House

Good afternoon Kath M. Thank you so much for taking the time to leave this glowing 5 / 5 star rating of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's lovely to read that Kathy and her team are always approachable for any support and guidance....  

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Review from Dudley B (Husband of Resident) published on 13 May 2026 Submitted via Postal Card
Overall Experience

My wife is not the person I married over 60 years ago, prior to the last 2 and a half years she was the most caring and nice individual. I am right in saying that her manner has not been the same since from almost day one when she was upset because of the loss of dignity through being washed, etc., and the hoist was never to her liking, and because of this she has been bedbound for most of her time at the home. The staff are an excellent bunch, and they have done their utmost to make her stay ok. All I can say is that dementia is a horrible mind-changing illness.

Reply from Nathan Stone, Director. at Primrose House

Good afternoon Dudley B. Thank you for taking the time to leave this really honest feedback of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. I am, of course, really sorry to read how dementia has affected your wife and how it has changed her - it...  

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Review from V P (Daughter of Resident) published on 12 May 2026 Submitted via Website
Overall Experience

Dad has been at Primrose House over a year now. He receives excellent care, including the additional care needed after a couple of short hospital stays. In addition to this, he is treated like family. The team find time to chat with him, listen to his stories about his life, laugh at his jokes and go the extra mile by remembering how he likes things done. It is a great comfort knowing he is happy and well cared for

Reply from Nathan Stone, Director. at Primrose House

Good afternoon VP. What a lovely review - thank you so much for writing it. It's lovely to read that your dad receives excellent care and that he is treated like family. It's lovely to read how he shares stories from his life with our care team and in so doing adds to the family feel and laughter...  

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Review from B T (Guardian of Resident) published on 12 May 2026 Submitted via Website
Overall Experience

Primrose House always look after my charge with great care. The staff know her well and keep me informed at all times. They understand what it is that she needs and I trust them implicitly. I would recommend this residential care home.

Reply from Nathan Stone, Director. at Primrose House

Good afternoon BT. Thank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's lovely to read that our care team look after your charge with great care and keep you informed at all times -...  

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Review from M R (Son of Resident) published on 6 May 2026 Submitted via Postal Card
Overall Experience

I am very pleased with how my mum has been helped to settle, as she's prone to agitation. The workers are always pleasant and treat Mother well and she seems very happy. Management are effective and pleasant and I have time to discuss any issues and resolve them.

Reply from Nathan Stone, Director. at Primrose House

Good morning MR. Thank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's really nice to read that your mum has settled well, that our care team are always pleasant and treat her well...  

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Review from J H (Daughter of Resident) published on 5 December 2025 Submitted via Website
Overall Experience
All staff are friendly caring and kind to dad
and also to me and family on visits
Primrose is clean
Activity coordinator engages with family to increase knowledge of resident

Very happy with dad living here

Reply from Nathan Stone, Director. at Primrose House

Good afternoon JH. Thank you for taking the time to leave this really kind 5 / 5 star review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's lovely to read that our care team and friendly and kind to you dad and you and your family when you...  

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Review from S I (Daughter-in-law of Resident) published on 4 February 2025 Submitted via Website
Overall Experience

My father in law moved to the care home from Northern Ireland in the autumn. He was eager to return to to the area after being unwell, and wanting to be closer to his family. Everyone has made him very welcome and made the transition into a new environment very easy. All relevant and essential assessments have been made and his care is timely and appropriate. I can only give praise to all concerned with his care. I have found managers and carers very approachable, caring and professional and couldn't wish for a better place for my father in law to be.

Reply from Nathan Stone, Director. at Primrose House

Good afternoon, thank you so much for taking the time to leave this really positive review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. A member of staff spoke to me about your father in law's wish to move back to Westward Ho! And how much she...  

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Review from Richard S (Son of Resident) published on 27 January 2025 Submitted via Website
Overall Experience
Dad has been poorly prior to Christmas and has been bed bound for the last couple of weeks. The team at Primrose House have been great with Dad, even more attentive than usual. Can't praise them enough for the care they give, not only to Dad but also the family and keeping us informed on his condition and medical interventions.

Thanks for all your care and attention you show Dad.

Reply from Nathan Stone, Director. at Primrose House

Thank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. I am sorry to read that your Dad has been poorly and I hope that he is feeling a lot better now or soon will be. It's lovely to read...  

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Review from Jade W (Daughter of Resident) published on 22 January 2025 Submitted via Website
Overall Experience

My mother had a serious stroke in may 2024 and was told she wasn't able to return home due to our current property not being suitable so my mother had to go to a care home. I asked to view a couple of care homes and when I asked to view Primrose House I was very optimistic as I've always had a bad experience with other care homes but primrose have been absolutely brilliant. When I came to view Primrose I was welcomed by the Manager she made me feel very welcome she showed me round the home, she showed me my mum's room she introduced me to all staff on shift I even got to see what sort of foods they serve in the care home and what the atmosphere is like during lunch time and I honestly couldn't be happier. She made me feel at ease with placing mum here and I don't regret my decision, she is amazing she adores all residents and really does have the home at heart. Nothing is never to much trouble the care staff are all amazing. Can't fault anyone. Thank you for everything you have done.

Reply from Nathan Stone, Director. at Primrose House

Thank you so much for taking the time to write this really detailed and clearly heart felt review of your experience with our Care Team and Care Home at Primrose House in Westward Ho. I am, of courses, very sorry to learn that your mum had a serious stroke in 2024. At the same time I'm really...  

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Review from C I (Son of Resident) published on 7 November 2024 Submitted via Website
Overall Experience
Our father required a care home urgently and was being cared for in N Ireland having had a stroke. Primrose House staff accepted him into the home even though they had a very poor handover and very little knowledge about his needs.
We can not praise the staff enough, they are caring, and professional and have taken time to learn about our father and his needs. They have kept the family up to date with any areas of concern and have involved other professionals with further assessment of his needs.

Our father is given everything you would hope for in a caring environment, the food is excellent and he thoroughly enjoys his meals, he is living in a bright clean home with a warm friendly atmosphere, and everyone is so welcoming. Placing a loved one in a care home comes with many mixed emotions but having seen how well he has settled and the level of care he is being delivered makes the experience so much easier. We would highly recommend Primrose House.

Reply from Nathan Stone, Director. at Primrose House

Thank you so much for taking the time to write this really lovely review of your experience, and that of your father, and wider family, with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's really lovely to read how well your father has settled in and how much our...  

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Review from Tracy C (Daughter of Resident) published on 5 November 2024 Submitted via Website
Overall Experience

This year, our father turned 102. Primrose House organised an amazing afternoon birthday celebration for him with a good sing-along to a brass and Ukulele band. There were decorations and cakes galore. They even arranged for a representative from the mayor's office to attend. A special thanks to their entertainment lady for all her hard work. The fact our father reached 102 is a reflection on the care he receives at the home. The staff are very conscientious and caring and any medical needs are dealt with promptly and efficiently.mWe couldn't have hoped for a better care home for our dad. A big thank you to all the lovely staff at Primrose House.

Reply from Nathan Stone, Director. at Primrose House

Thank you so much for taking the time to write and leave this really lovely feedback relating to our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's wonderful that your Dad has enjoyed his 102nd Birthday and had such an amazing afternoon to celebrate. As you say, we have...  

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Review from Sally W (Daughter of Resident) published on 24 January 2024 Submitted via Website
Overall Experience

Dad is very happy at Primrose House, and we are very happy with the level of care he receives. The staff are very friendly and kind. It’s very clean. The food is good. He enjoyed going out on the minibus and the saxophone player that went to visit.

Reply from Nathan Stone, Director. at Primrose House

Good morning Sally, thank you for taking the time to post this lovely 5/5 star review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's lovely to read how happy your Dad is, and of course, you and the rest of his family at Primrose House. We do,...  

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Review from David L (Son of Resident) published on 15 January 2024 Submitted via Website
Overall Experience
My general opinion is that Primrose House is a very well-run care home. The staff are my greatest strength; they are kind and caring to my mother, who has advanced dementia.

Mum seems content and happy as far as is possible.

Reply from Nathan Stone, Director. at Primrose House

Good afternoon, David; thank you for your really nice feedback in relation to our Care Team and Care Home at Primrose House Residential Care Home in Westward Ho! North Devon. It's lovely to read that you feel the care team are the greatest strength (and I agree, of course!). It's lovely to read that your mum seems content and happy as far as is possible. Kindest regards.

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Review from Jemma B (Granddaughter of Resident) published on 21 November 2023 Submitted via Website
Overall Experience

The staff are always super friendly and seem kind to my grandad. He’s happy there and we’re so grateful he is somewhere being so well looked after. The security at Primrose House seems great and the rooms are really nicely done.

Reply from Nathan Stone, Director. at Primrose House

Hello Jemma B. Thank you for taking the time to leave this really lovely and positive review of your experience, and that of your grandad, with our care team and care home at Primrose House in Westward Ho, North Devon. It's lovely to read that your grandad is happy, that our care team are super...  

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Review from M D (Daughter of Resident) published on 8 November 2023 Submitted via Website
Overall Experience
Since my mum became a resident at Primrose House she has settled in really well. The staff are really friendly, they always have time to talk to her and also to let me know how she’s been. She’s enjoyed joining in with the activities, especially singing and has even felt comfortable enough to go on an outing.
Mum has a lovely room surrounded with family photos, that they hung for me, to make sure there is always a familiar face around that she recognises. It’s always very clean and Mum always looks well dressed, this is something that she has always prided herself on, so it’s nice to see the staff have thought about this.

The only negative thing I can say is that sometimes they are a little short staffed, usually this is with staff not turning up for work but everyone pulls together to make sure the residents are happy.

Reply from Nathan Stone, Director at Primrose House

Good afternoon. Thank you for taking the time to write and publish this really lovely and kind 5/5 star review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's really lovely to read how well your mum has settled in, how friendly the care team...  

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Review from Roger B (Son of Resident) published on 3 November 2023 Submitted via Website
Overall Experience

Well pleased with the level of care provided by the helpful friendly staff. They kindly took her in when further immediate care was required. My mother felt love and care from the staff on a personal level. Thank you.

Reply from Nathan Stone, Director at Primrose House

Good afternoon. Thank you for taking the time to leave this lovely 5/5 Star review of your experience with our care team and care home at Primrose House in Westward Ho!, North Devon. It's lovely to read that your mum felt love and care from the care team on a personal level. I know the team will be really pleased to read your kind words. Kindest regards.

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Review from Katharine G (Daughter of Resident) published on 9 October 2023 Submitted via Postal Card
Overall Experience
My dad came to Primrose House from hospital in a very sorry state. The care he received here was excellent and he left a lot fitter than when he arrived. Staffing levels were always good. The home uses agency staff but this was never a problem as they were all experienced and they tended to Dad, never waited more than 5 minutes when he needed the bathroom. They would walk him wherever possible and he was never left sitting in a wheelchair.
The food looked delicious and Dad was always kept nice and clean, as was his room.
Some of the residents displayed challenging behaviour which the staff handled with understanding and compassion.

Management was approachable and responsive to our family's concerns, It was unfortunate that the activities coordinator was on long-term sick leave and the outdoor space, which eventually be lovely, was a work in progress.

Reply from Nathan Stone, Director. at Primrose House

Good morning Katherine G. Thank you for taking the time to write this really detailed and useful review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's really lovely to read how well your dad was cared for and how much his condition improved...  

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Review from S H (Friend of Resident) published on 4 October 2023 Submitted via Postal Card
Overall Experience

I have visited Primrose House a few times to see an elderly distant friend. On the specific occasion, it was a celebration of her 100th birthday and I represented an old long long-standing friend of the residence. They had known each other very well for over 60 years and worked together in education. The staff and management went to great lengths to make the afternoon celebration pleasurable and memorable. As a visitor, I was made very welcome. I was impressed by the level of care.

Reply from Nathan Stone, Director. at Primrose House

Hello SH. Thank you for taking the time to leave this 5 / 5-star review of your experience with our Primrose House Care Team and Care Home in Westward Ho! - North Devon. It's lovely to have people visiting often. We're all really pleased that you enjoyed the 100th Birthday celebrations. I know the...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (3)

Meet the Team (1)

Kathryn Southouse
Kathryn SouthouseJob Title:Registered ManagerJoined: 2022

I became the Manager of Primrose House in October 2022. It is a beautiful home with exceptional views over Westward Ho!

Frequently Asked Questions about Primrose House

What types of Care is Primrose House registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Primrose House have?

There are 30 Single Rooms.

What are the Facilities & Services at Primrose House?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Primrose House to the centre of Bideford?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose House to verify any information. View our terms and conditions. Primrose House has an Enhanced Service -more info.