Primrose House

45 Atlantic Way, Westward Ho, Bideford EX39 1JD
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9.7 34 Reviews
  • Primrose House, Bideford
Primrose House is a state-of-the-art residential care home, providing 24-hour care for up to 30 residents. A fully-trained, experienced care team provides long and short term care and respite breaks.

Overlooking the North Devon coastline, the home offers private en-suite bedrooms, all of which have a television and ‘own-home’ style front doors. The stylish décor is designed to offer the best visual assistance to those who are visually impaired or living with dementia, while furnishings are tailored to the needs of those with dementia and provide higher falls safety than regular furniture.

A number of communal areas are available at the home, including three lounge areas, a dining room and a garden. The home also offers various facilities and activities, such as a library, a visiting hairdresser, arts and crafts, and music.

Primrose House provides a safe and happy environment for its residents, with 24-hour continuous Heat-Exchange ventilation, underfloor heating, and a sprinkler fire safety system in place throughout the whole building.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £952 – £1450
  • Self-Funded Residential Dementia Care: £952 – £1450
  • RESPITE Self-Funded Residential Care: £952 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £952 – £1450

These prices are only a guideline, please contact Primrose House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kathryn Southouse (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (30)
  • Single Rooms with Ensuite Wet Room (30)

Primrose House Reviews (34)

9.7

Primrose House has a Review Score of 9.7 (9.707) out of 10, based on 16 reviews in the last 2 years.
Over all time Primrose House has 34 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Primrose House
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Total of 34, showing 21-34
Review from K C (Private Carer of Resident) published on 28 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is kept clean and tidy by the cleaning staff who are all wonderful. The care quality is brilliant every single carer treats all the residents with dignity and respect and the resident's safety is their top priority. Every single carer works extremely hard every day they are all very kind
and thoughtful of all people they encounter in this line of work.
Reply from Nathan Stone, Director. at Primrose House

Good morning KC. Thank you for taking the time to publish this 5 / 5 Star review of your experience with our Care Team and Care Home at Primrose House in Westward Ho!, North Devon. It's really kind of you to identify the hard work of our cleaning team - these individuals perform such an important role in a care home and can so easily go about their business without being recognised. Cleanliness is the foundation of good care. Thank you, of course, for recognising our carers and the great work that they do. Kindest regards,

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Review from Robert M (Son of Resident) published on 28 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I know the staff have struggled with COVID and lost staff members, but all in all, Mum has been happy in the home.
The food is good, she is safe and well looked after. Activities are starting up again and there is a full weekly list now.
Thank you.
Reply from Nathan Stone, Director at Primrose House

Hello Robert M. Thank you for leaving this really positive review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's really nice to read that your mum is happy at Primrose House, that the food is good and that she is safe and looked after. Thank you for also acknowledging the challenges the care team have faced (and continues to face) as a result of Covid. Yes, it's lovely to see our residents and team members being able to get out more and take advantage of the great summer weather! Thank you again,

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Review from K M (Daughter of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been planning to move my mum to a Devon care home for some time. Primrose House came highly recommended and throughout the admissions process (which has been complicated by Covid) I have found the staff to be very friendly, supportive, efficient and helpful. The manager has really gone the extra
mile and, although Mum has only been there a short time, it is clear that all the staff are working hard to help her to settle in and to address her individual needs. I feel very happy that I have made a good choice for Mum.
Reply from Nathan Stone, Director at Primrose House

Thank you for taking the time to post this review of your experience with our Care Team and Care Home at Primrose House, North Devon. It's really nice to read your kind words about our care team and care home manager and I know they will all really appreciate this recognition of their hard work. We're all really pleased that your mum has finally been able to make the move to Primrose House and that she is settling in well.

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Review from Nigel H (Brother-in-law of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely friendly, understanding and helpful. Nothing is too much trouble.
Reply from Nathan Stone, Director at Primrose House

Hello Nigel H. Thank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! It's always really nice to receive feedback such as this and I know the team will be really pleased to read your kind words about them. Kindest regards, Nathan.

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Review from Diana T (Relative of Resident) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I know my relative is a very difficult patient, but the staff are very patient with her; she does not mix well and spends most of her time in her room. She seems to be quite content at Primrose House. The staff always contact me if there is a problem.
Reply from Nathan Stone, Director at Primrose House

Good afternoon Diana T,
Thank you for taking the time to publish this review of your experience with our care team and care home at Primrose House in Westward Ho! It's really nice to know that your relative is content at Primrose House and thank you for the kind words for our care team members. Kindest regards, Nathan.

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Review from Terry C (Sister of Resident) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy with the care and support that my sister receives at Primrose House. My sister is so happy there and looks extremely well. She has been in the care system for three years now, and she looks better than she has for years. Clearly, the care that she is benefitting from has done wonders for
her. A big thank you from the bottom of my heart.
Reply from Nathan Stone, Director at Primrose House

Good afternoon Terry C.
Thank you for taking the time to publish this lovely 5/5 star review of your experience with our care team and care home at Primrose House in Westward Ho! It's lovely to read how happy you are with the care that your sister is receiving and that being in the care system has been so beneficial for your sister.
Thank you again for this feedback.
Kindest regards, Nathan.

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Review from Y W (Wife of Resident) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I only met a few staff, four days actually before we were not permitted to visit due to the coronavirus. They all seemed highly efficient, starting with the management right down to the cooks and housekeeping staff. Since then, at all times, I am able to speak about my husband by phone, I visit from
the front door. I cannot ask for more.
Reply from Nathan Stone, Director at Primrose House

eGood afternoon; thank you for taking the time to write and post this really positive review of your experience with our Care Team and Care Home at Primrose Hous! These are indeed strange times, but it's great that you are able to keep in touch with your husband via telephone and outside of the building. We're all really looking forward to the time that we can open up the homes again to welcome all the family and friends back in. Until that time, our care teams are all doing a fantastic job of keeping spirits up, and we're all really grateful to each one of them for that. Keep safe, and thank you again for this lovely feedback. Kindest regards.

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Review from Russell B (Son of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother is receiving is very comprehensive. She has late-stage Alzheimers and is well looked after. She is fed, bathed and sat with. The care that she got when her husband had died was very compassionate. I have a good relationship with the home and the carers, who always remember who I am.
Reply from Nathan Stone, Director. at Primrose House

Hello Russell B. Thank you for taking the time to write and publish this lovely review of your experience with our Care Team and Care Home at Primrose House in Westward Ho, North Devon. It's great to hear that your mum is being well looked after and that you too have a good relationship with our Care Team at Primrose House. It's really motivating for our Care Team members to see reviews like this coming in - so thank you again for writing it. Kindest regards, Nathan.

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Review from V H (Husband of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friendly and very helpful and caring. Always made to feel welcome, cup of tea always offered. Nothing is ever too much trouble. First class care is given.
Reply from Nathan Stone, Director. at Primrose House

Good afternoon V H. Thank you for taking the time to write and post this review of your experience with our care team and care home at Primrose House in Westward Ho! Bideford, North Devon. It's always really nice for our care team to be recognised publicly in this way for their hard work. Kindest regards, Nathan.

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Review from Michelle I (Daughter of Resident) published on 2 May 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
In my mother's last days, certain staff were very caring, but considering Primrose House had been her home for the last five years, it was very disappointing that the manager (who had expressed a wish to pay her respects at her funeral) and not one member of staff or the manager were present at her
funeral was very disappointing to her family, even though they had all said she was adorable and would be greatly missed.
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Review from Teresa C (Daughter-in-law of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Primrose House not only is of extremely high standard in its furnishings and cleanliness, it is also of the highest standard of care.
The staff go over, above and beyond in their care not only for residents but the relations of residents.
We as a family cannot praise Primrose House and it's staff
and management highly enough.
Reply from Nathan Stone, Director. at Primrose House

Good afternoon Teresa C. Thank you for taking the time to write and publish this really positive review of your experience with our Primrose House Care Home in Westward Ho!, North Devon. Yes, we certainly did invest a great deal in the building and fixtures and fittings but that means very little without a great Care Team in place - we're really happy that we've got one. Thank you for this public recognition of the hard work of the Care Team - it is very much appreciated. Kindest regards, Nathan.

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Review from J H (Wife of Resident) published on 11 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whenever I visit my husband I am always made welcome and offered a refreshment. It feels like 'home' as opposed to 'a home'.
I have always found it clean and bright and welcoming. The carers always seem to be interacting with the residents when it is suitable. They are always approachable and will
help with any queries.
Reply from Nathan Stone, Director at Primrose House

Good afternoon JH. Thank you for taking the time to write and publish this review of your experiences at our Primrose House Care Home in Westward Ho! We're all really pleased that you have such a good experience and that you find that it feels like home. It's always great to get such public recognition, in particular for our care teams who all work so hard and too often not recognised enough for the value of the work that they do. Kindest regards, Nathan.

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Review from S G (Son of Resident) published on 4 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always been exceptionally pleased with my mother's care home. The staff are exemplary and show kindness and compassion to my mum. She is really well looked after and is treated with both empathy and dignity. We feel extremely fortunate to have found this home.
Reply from Nathan Stone, Director at Primrose House

Hello S G. Thank you for taking the time to write and publish this review of your experience with our Primrose House Care Home in Bideford, Westward Ho. It's great to hear that you are so happy with the home and in particular our care team, who work there and that your mum is happy and well looked after.

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Review from N R (Daughter of Resident) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very well cared for. She is clean and tidy and very well fed. If the team have any medical queries they don't hesitate to call the doctors. The staff are very friendly and the home is always clean and tidy. My only problem is the laundry quite often gets mixed up. It's not nice seeing you loved
one in someone else's clothes.
Reply from Nathan Stone, Director at Primrose House

Good afternoon NR. Thank you for taking the time to write and publish this review of your experience with our care team and care home at Primrose House in Bideford. It's great to hear that your mum is so well cared for. I'm sorry to hear about the clothes getting mixed up and agree this is not good enough. I will contact the care home to speak to the care home manager about ways to ensure that this does not happen. This isn't complicated, we just need to ensure that all clothes are labelled after all.

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Current Review Score: 9.7 (9.707)

Overview of Review Score

The Review Score of 9.7 (9.707) out of 10 for Primrose House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.707 for Primrose House is calculated as follows: ( (134 Excellents x 5) + (42 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 181 Ratings = 4.707
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Primrose House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Kathryn

Kathryn Southouse

Job Title: Registered Manager Joined: 2022

I became the Manager of Primrose House in October 2022. It is a beautiful home with exceptional views over Westward Ho!

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