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Primrose House

45 Atlantic Way, Westward Ho, Bideford, Devon EX39 1JD
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Primrose House, Bideford
Primrose House, Bideford
Primrose House, Bideford

Primrose House is a state-of-the-art residential care home, providing 24-hour care for up to 30 residents. A fully-trained, experienced care team provides long and short term care and respite breaks.

Overlooking the North Devon coastline, the home offers private en-suite bedrooms, all of which have a television and ‘own-home’ style front doors. The stylish décor is designed to offer the best visual assistance to those who are visually impaired or living...  

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Care Provided by Primrose House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,100 - £1,100N/A
Residential Dementia Care£1,100 - £1,100N/A

Contact Primrose House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Kathryn Southouse (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (30)
  • Single Rooms with ensuite Wet Room (30)

Primrose House Reviews (38)

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9.7

Primrose House has a Review Score of 9.7 (9.666) out of 10, based on 13 reviews in the last 2 years. Over all time Primrose House has 38 reviews.

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Showing 38 reviews matching selected criteria
Review from E S (Daughter of Resident) published on 19 July 2023 Submitted via Website
Overall Experience
My mum arrived at Primrose House in June, the whole experience was faultless, the staff were amazing introducing themselves to myself and Mum. Making her feel safe and making sure she had everything she needed, it was very reassuring for me. Mum has been there nearly a month now she has settled in really well the staff are always near if she needs anything. Mum is always asked what she would like for breakfast, dinner and snacks.
I am kept informed about Mum, I can highly recommend Primrose House, it is well run with excellent care for the residents in my eyes being their number one priority.

The staff are professional, caring and smartly turned out, which is important and again reassures relatives.

Reply from Nathan Stone, Director. at Primrose House

Thank you so much for leaving this really positive 5/5 Star review of your experience, and that of your mum, with our care team and care home at Primrose House in Westward Ho! North Devon. It's really lovely to read that your experience has been faultless and that our care team made your mum feel...  

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Review from Margaret P (Niece of Resident) published on 12 July 2023 Submitted via Website
Overall Experience

We have been more than satisfied with the care given to my aunt. She has received individual care, aided to take part in activities and been included in trips with other residents. Visiting arrangements have been adapted to suit our needs. Communication with Primrose House has been good, emails being sent when appropriate and phone calls for more urgent issues. Staff have been able to arrange transport and carer when we have been unable to attend hospital appointments and feedback has been given. We would recommend this care home for the care shown to those with dementia as well as physical needs.

Reply from Nathan Stone, Director. at Primrose House

Thank you so much for this full house, 5/5 star review of your experience with our care team and care home at Primrose House in Westward Ho! North Devon. It's really nice to read how well your aunt is being looked after and that she enjoys taking part in the trips out and activities with other...  

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Review from Rosemary P (Daughter of Resident) published on 17 May 2023 Submitted via Website
Overall Experience

My mum has been in the home now for 5 years, she has been extremely well looked after and I am very pleased with the standard of care. The only thing that does bother me is the different staff coming and going we just get to know someone and the next time we go they have left.

Reply from Nathan Stone, Director at Primrose House

Thank you for leaving this really positive review of your experience with our care team and care home at Primrose House, Westward Ho!, North Devon. It's lovely to read that your mum has been at the home for 5 years and has been extremely well looked after. We hear what you say with regard to staff...  

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Review from Joy B (Daughter of Resident) published on 3 May 2023 Submitted via Website
Overall Experience

Everyone at Primrose House are very helpful and kind. The food has greatly improved over the last few months. Although there has not been any entertainment for a very long time, I have been informed a new lady will be starting shortly to provide this.

Reply from Nathan Stone, Director. at Primrose House

Thank you for taking the time to leave this positive review of your experience with our care team and care home at Primrose House. It's really lovely to read that everyone at Primrose House are very helpful and kind and that food has improved. I can't agree with the comment regarding activities -...  

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Review from K C (Private Carer of Resident) published on 28 July 2022 Submitted via Website
Overall Experience

The care home is kept clean and tidy by the cleaning staff who are all wonderful. The care quality is brilliant every single carer treats all the residents with dignity and respect and the resident's safety is their top priority. Every single carer works extremely hard every day they are all very kind and thoughtful of all people they encounter in this line of work.

Reply from Nathan Stone, Director. at Primrose House

Good morning KC. Thank you for taking the time to publish this 5 / 5 Star review of your experience with our Care Team and Care Home at Primrose House in Westward Ho!, North Devon. It's really kind of you to identify the hard work of our cleaning team - these individuals perform such an important...  

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Review from Robert M (Son of Resident) published on 28 July 2022 Submitted via Website
Overall Experience
I know the staff have struggled with COVID and lost staff members, but all in all, Mum has been happy in the home.
The food is good, she is safe and well looked after. Activities are starting up again and there is a full weekly list now.

Thank you.

Reply from Nathan Stone, Director at Primrose House

Hello Robert M. Thank you for leaving this really positive review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's really nice to read that your mum is happy at Primrose House, that the food is good and that she is safe and looked after. Thank...  

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Review from K M (Daughter of Resident) published on 19 April 2021 Submitted via Website
Overall Experience

I have been planning to move my mum to a Devon care home for some time. Primrose House came highly recommended and throughout the admissions process (which has been complicated by Covid) I have found the staff to be very friendly, supportive, efficient and helpful. The manager has really gone the extra mile and, although Mum has only been there a short time, it is clear that all the staff are working hard to help her to settle in and to address her individual needs. I feel very happy that I have made a good choice for Mum.

Reply from Nathan Stone, Director at Primrose House

Thank you for taking the time to post this review of your experience with our Care Team and Care Home at Primrose House, North Devon. It's really nice to read your kind words about our care team and care home manager and I know they will all really appreciate this recognition of their hard work....  

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Review from Nigel H (Brother-in-law of Resident) published on 30 March 2021 Submitted via Postal Card
Overall Experience

Extremely friendly, understanding and helpful. Nothing is too much trouble.

Reply from Nathan Stone, Director at Primrose House

Hello Nigel H. Thank you for taking the time to leave this really positive review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! It's always really nice to receive feedback such as this and I know the team will be really pleased to read your kind words about them. Kindest regards, Nathan.

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Review from Diana T (Relative of Resident) published on 20 January 2021 Submitted via Postal Card
Overall Experience

I know my relative is a very difficult patient, but the staff are very patient with her; she does not mix well and spends most of her time in her room. She seems to be quite content at Primrose House. The staff always contact me if there is a problem.

Reply from Nathan Stone, Director at Primrose House
Good afternoon Diana T,

Thank you for taking the time to publish this review of your experience with our care team and care home at Primrose House in Westward Ho! It's really nice to know that your relative is content at Primrose House and thank you for the kind words for our care team members. Kindest regards, Nathan.

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Review from Terry C (Sister of Resident) published on 20 January 2021 Submitted via Postal Card
Overall Experience

I am so happy with the care and support that my sister receives at Primrose House. My sister is so happy there and looks extremely well. She has been in the care system for three years now, and she looks better than she has for years. Clearly, the care that she is benefitting from has done wonders for her. A big thank you from the bottom of my heart.

Reply from Nathan Stone, Director at Primrose House
Good afternoon Terry C.

Thank you for taking the time to publish this lovely 5/5 star review of your experience with our care team and care home at Primrose House in Westward Ho! It's lovely to read how happy you are with the care that your sister is receiving and that being in the care system...  

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Review from Y W (Wife of Resident) published on 14 May 2020 Submitted via Postal Card
Overall Experience

I only met a few staff, four days actually before we were not permitted to visit due to the coronavirus. They all seemed highly efficient, starting with the management right down to the cooks and housekeeping staff. Since then, at all times, I am able to speak about my husband by phone, I visit from the front door. I cannot ask for more.

Reply from Nathan Stone, Director at Primrose House

eGood afternoon; thank you for taking the time to write and post this really positive review of your experience with our Care Team and Care Home at Primrose Hous! These are indeed strange times, but it's great that you are able to keep in touch with your husband via telephone and outside of the...  

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Review from Russell B (Son of Resident) published on 8 January 2020 Submitted via Postal Card
Overall Experience

The care my mother is receiving is very comprehensive. She has late-stage Alzheimers and is well looked after. She is fed, bathed and sat with. The care that she got when her husband had died was very compassionate. I have a good relationship with the home and the carers, who always remember who I am.

Reply from Nathan Stone, Director. at Primrose House

Hello Russell B. Thank you for taking the time to write and publish this lovely review of your experience with our Care Team and Care Home at Primrose House in Westward Ho, North Devon. It's great to hear that your mum is being well looked after and that you too have a good relationship with our...  

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Review from V H (Husband of Resident) published on 29 May 2019 Submitted via Postal Card
Overall Experience

Staff are friendly and very helpful and caring. Always made to feel welcome, cup of tea always offered. Nothing is ever too much trouble. First class care is given.

Reply from Nathan Stone, Director. at Primrose House

Good afternoon V H. Thank you for taking the time to write and post this review of your experience with our care team and care home at Primrose House in Westward Ho! Bideford, North Devon. It's always really nice for our care team to be recognised publicly in this way for their hard work. Kindest regards, Nathan.

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Review from Michelle I (Daughter of Resident) published on 2 May 2019 Submitted via Website
Overall Experience

In my mother's last days, certain staff were very caring, but considering Primrose House had been her home for the last five years, it was very disappointing that the manager (who had expressed a wish to pay her respects at her funeral) and not one member of staff or the manager were present at her funeral was very disappointing to her family, even though they had all said she was adorable and would be greatly missed.

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Review from Teresa C (Daughter-in-law of Resident) published on 16 October 2018 Submitted via Postal Card
Overall Experience
Primrose House not only is of extremely high standard in its furnishings and cleanliness, it is also of the highest standard of care.
The staff go over, above and beyond in their care not only for residents but the relations of residents.

We as a family cannot praise Primrose House and it's staff and management highly enough.

Reply from Nathan Stone, Director. at Primrose House

Good afternoon Teresa C. Thank you for taking the time to write and publish this really positive review of your experience with our Primrose House Care Home in Westward Ho!, North Devon. Yes, we certainly did invest a great deal in the building and fixtures and fittings but that means very little...  

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Review from J H (Wife of Resident) published on 11 August 2017 Submitted via Review Postal Card
Overall Experience
Whenever I visit my husband I am always made welcome and offered a refreshment. It feels like 'home' as opposed to 'a home'.

I have always found it clean and bright and welcoming. The carers always seem to be interacting with the residents when it is suitable. They are always approachable and will help with any queries.

Reply from Nathan Stone, Director at Primrose House

Good afternoon JH. Thank you for taking the time to write and publish this review of your experiences at our Primrose House Care Home in Westward Ho! We're all really pleased that you have such a good experience and that you find that it feels like home. It's always great to get such public...  

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Review from S G (Son of Resident) published on 4 August 2017 Submitted via Review Postal Card
Overall Experience

We have always been exceptionally pleased with my mother's care home. The staff are exemplary and show kindness and compassion to my mum. She is really well looked after and is treated with both empathy and dignity. We feel extremely fortunate to have found this home.

Reply from Nathan Stone, Director at Primrose House

Hello S G. Thank you for taking the time to write and publish this review of your experience with our Primrose House Care Home in Bideford, Westward Ho. It's great to hear that you are so happy with the home and in particular our care team, who work there and that your mum is happy and well looked after.

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Review from N R (Daughter of Resident) published on 19 June 2017 Submitted via Review Postal Card
Overall Experience

Mum is very well cared for. She is clean and tidy and very well fed. If the team have any medical queries they don't hesitate to call the doctors. The staff are very friendly and the home is always clean and tidy. My only problem is the laundry quite often gets mixed up. It's not nice seeing you loved one in someone else's clothes.

Reply from Nathan Stone, Director at Primrose House

Good afternoon NR. Thank you for taking the time to write and publish this review of your experience with our care team and care home at Primrose House in Bideford. It's great to hear that your mum is so well cared for. I'm sorry to hear about the clothes getting mixed up and agree this is not good...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (3)

Accreditations

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Meet the Team (1)

Kathryn Southouse
Kathryn SouthouseJob Title Registered ManagerJoined 2022

I became the Manager of Primrose House in October 2022. It is a beautiful home with exceptional views over Westward Ho!

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