Submit a Review for Ramsey Step Down and Care Centre
Michaelstowe Drive, Harwich, CO12 5EP
View Full Details of Ramsey Step Down and Care CentreLatest Reviews for Ramsey Step Down and Care Centre
05 July 2024
I cannot praise the home and staff more highly for their fantastic treatment of my sister during her last weeks. Their care and compassion towards her and her many visitors has been second to none. Sadly she passed on the 16th of June 2024 and that also was dealt with dignity and respect.
23 August 2023
My experience of the home is a good one. I found my brother had been taken good care of and all the staff very good and kind to him with all his needs. Nothing was not too much trouble. And the owners are very nice people. He has a very nice room in a very nice and well-run home.
16 August 2023
Since my uncle has been at Ramsey, I have seen a vast improvement in his mood. He is cheerful and is now coming out of his room to socialise with staff and residents. The staff here are lovely and friendly. The only quibble that I have is visiting times are a very small window (2 hours) in the afternoon, which makes this somewhat difficult for me as I work, but this is a personal issue. Would be easier to have at least two options to visit.
12 April 2023
My stay has been very good. Staff are all very friendly and helpful. Food is excellent, could not wish for anything better.
20 February 2023
Have made many friends with the staff, who all work very hard.
03 January 2023
My mother came in very sick, they have been amazing and the care is exceptional, she has put on weight and most of all feels safe and confident. Couldn't have wished for better and I would not hesitate for her to stay here again.
07 November 2022
An amazing place with caring, compassionate, friendly, management and staff.
02 November 2022
The staff are kind and helpful. Good atmosphere. The facilities are good. The Occupational Therapy are interesting and thoughtful. Would be happy to return. Food is very good.
02 November 2022
I would like to say how much I appreciated my stay at the care facility and compliment the owners and staff for their diligence and care whilst I was a resident.
05 September 2022
My father stayed here few times and always it had been a positive experience for him. Staff was very kind, accommodating and caring. They were always happy to provide an update over the phone. Rooms are spacious and had all the facilities my father needed.
23 August 2022
My experience with Ramsey Step Down and Care Centre was a bit stormy to start with. This storm was a bit hard for me to start with but I found if I treated the staff with respect they would respond to that and treat me with respect.
23 August 2022
My stay at Step Down was very good for me and I would recommend Stepdown to anyone. It is family run and that was very good and very friendly to me. My stay at Stepdown made me feel so much better than when I arrived.
11 August 2022
The family staff were very kind to us, we always phoned and were allowed to speak to mum. We visited in person in July from Wharge Are1 NZ. it was sad to hear about mum's last night.
02 August 2022
The care home treated my grandad with so much dignity and care in his final days, but they did not just care for him; they were amazing to every one of us. We were treated like family of the home. Noting was too much trouble for the team. Every member of the team was amazing and friendly and cared so much; they kept us informed every step of the way. If the end has to come, it is here you would want it to happen, with people who care.
28 June 2022
My mother had always been resistant to the thought of being in care, so it was a very difficult time when she needed full time care. The process was made so much easier by the staff. They have been very kind to my mother, and have communicated well with me, and I feel free to contact them at any time. We have been able to make her room homely by bringing in some of her ‘treasures’, and making it feel more familiar for her. I feel that she is treated as an individual there, which is important for her well-being. Having taken up residence there during Covid, activities etc weren’t as the staff would like, but they are recommencing now, and I feel positive about the future for my mother there.
31 May 2022
Really pleased with how they looked after my father, excellent. All very lovely people very caring but also very professional it was lovely knowing that my father was being looked after so well I knew that I didn’t have to worry about him.
27 May 2022
My mother spent her final two months at the Care Centre. The staff were excellent and I was very happy with the level of care she received. The Centre is very professionally run by an excellent team. All the staff were very patient and kind to my mother at all times. I was glad that she was able to spend her final days in a secure warm and friendly environment. I would recommend the Care Centre to anyone
04 May 2022
Very happy with the care and attention given in all areas. Staff are happy to listen to anything concerning the resident. Also, management are good at communicating with family and resident.
06 April 2022
Ramsey Step Down and Care Centre is an excellent home. It has very good facilities and is attractively furnished. The best part of the service is the management and staff who are always friendly, kind and considerate. It is a very well managed home.
01 March 2022
The overall experience has been excellent in all areas!
Latest Reviews for Ramsey Step Down and Care Centre
05 July 2024
I cannot praise the home and staff more highly for their fantastic treatment of my sister during her last weeks. Their care and compassion towards her and her many visitors has been second to none. Sadly she passed on the 16th of June 2024 and that also was dealt with dignity and respect.
23 August 2023
My experience of the home is a good one. I found my brother had been taken good care of and all the staff very good and kind to him with all his needs. Nothing was not too much trouble. And the owners are very nice people. He has a very nice room in a very nice and well-run home.
16 August 2023
Since my uncle has been at Ramsey, I have seen a vast improvement in his mood. He is cheerful and is now coming out of his room to socialise with staff and residents. The staff here are lovely and friendly. The only quibble that I have is visiting times are a very small window (2 hours) in the afternoon, which makes this somewhat difficult for me as I work, but this is a personal issue. Would be easier to have at least two options to visit.
12 April 2023
My stay has been very good. Staff are all very friendly and helpful. Food is excellent, could not wish for anything better.
20 February 2023
Have made many friends with the staff, who all work very hard.
03 January 2023
My mother came in very sick, they have been amazing and the care is exceptional, she has put on weight and most of all feels safe and confident. Couldn't have wished for better and I would not hesitate for her to stay here again.
07 November 2022
An amazing place with caring, compassionate, friendly, management and staff.
02 November 2022
The staff are kind and helpful. Good atmosphere. The facilities are good. The Occupational Therapy are interesting and thoughtful. Would be happy to return. Food is very good.
02 November 2022
I would like to say how much I appreciated my stay at the care facility and compliment the owners and staff for their diligence and care whilst I was a resident.
05 September 2022
My father stayed here few times and always it had been a positive experience for him. Staff was very kind, accommodating and caring. They were always happy to provide an update over the phone. Rooms are spacious and had all the facilities my father needed.
23 August 2022
My experience with Ramsey Step Down and Care Centre was a bit stormy to start with. This storm was a bit hard for me to start with but I found if I treated the staff with respect they would respond to that and treat me with respect.
23 August 2022
My stay at Step Down was very good for me and I would recommend Stepdown to anyone. It is family run and that was very good and very friendly to me. My stay at Stepdown made me feel so much better than when I arrived.
11 August 2022
The family staff were very kind to us, we always phoned and were allowed to speak to mum. We visited in person in July from Wharge Are1 NZ. it was sad to hear about mum's last night.
02 August 2022
The care home treated my grandad with so much dignity and care in his final days, but they did not just care for him; they were amazing to every one of us. We were treated like family of the home. Noting was too much trouble for the team. Every member of the team was amazing and friendly and cared so much; they kept us informed every step of the way. If the end has to come, it is here you would want it to happen, with people who care.
28 June 2022
My mother had always been resistant to the thought of being in care, so it was a very difficult time when she needed full time care. The process was made so much easier by the staff. They have been very kind to my mother, and have communicated well with me, and I feel free to contact them at any time. We have been able to make her room homely by bringing in some of her ‘treasures’, and making it feel more familiar for her. I feel that she is treated as an individual there, which is important for her well-being. Having taken up residence there during Covid, activities etc weren’t as the staff would like, but they are recommencing now, and I feel positive about the future for my mother there.
31 May 2022
Really pleased with how they looked after my father, excellent. All very lovely people very caring but also very professional it was lovely knowing that my father was being looked after so well I knew that I didn’t have to worry about him.
27 May 2022
My mother spent her final two months at the Care Centre. The staff were excellent and I was very happy with the level of care she received. The Centre is very professionally run by an excellent team. All the staff were very patient and kind to my mother at all times. I was glad that she was able to spend her final days in a secure warm and friendly environment. I would recommend the Care Centre to anyone
04 May 2022
Very happy with the care and attention given in all areas. Staff are happy to listen to anything concerning the resident. Also, management are good at communicating with family and resident.
06 April 2022
Ramsey Step Down and Care Centre is an excellent home. It has very good facilities and is attractively furnished. The best part of the service is the management and staff who are always friendly, kind and considerate. It is a very well managed home.
01 March 2022
The overall experience has been excellent in all areas!