Ramsey Step Down and Care Centre

I cannot praise the home and staff more highly for their fantastic treatment of my sister during her last weeks. Their care and compassion towards her and her many visitors has been second to none. Sadly she passed on the 16th of June 2024 and that also was dealt with dignity and respect.

My experience of the home is a good one. I found my brother had been taken good care of and all the staff very good and kind to him with all his needs. Nothing was not too much trouble. And the owners are very nice people. He has a very nice room in a very nice and well-run home.

Since my uncle has been at Ramsey, I have seen a vast improvement in his mood. He is cheerful and is now coming out of his room to socialise with staff and residents. The staff here are lovely and friendly. The only quibble that I have is visiting times are a very small window (2 hours) in the afternoon, which makes this somewhat difficult for me as I work, but this is a personal issue. Would be easier to have at least two options to visit.

Food is excellent, could not wish for anything better.

Have made many friends with the staff, who all work very hard.

My mother came in very sick, they have been amazing and the care is exceptional, she has put on weight and most of all feels safe and confident. Couldn't have wished for better and I would not hesitate for her to stay here again.

An amazing place with caring, compassionate, friendly, management and staff.

The staff are kind and helpful. Good atmosphere. The facilities are good. The Occupational Therapy are interesting and thoughtful. Would be happy to return. Food is very good.

I would like to say how much I appreciated my stay at the care facility and compliment the owners and staff for their diligence and care whilst I was a resident.

My father stayed here few times and always it had been a positive experience for him. Staff was very kind, accommodating and caring. They were always happy to provide an update over the phone. Rooms are spacious and had all the facilities my father needed.

My experience with Ramsey Step Down and Care Centre was a bit stormy to start with. This storm was a bit hard for me to start with but I found if I treated the staff with respect they would respond to that and treat me with respect.

My stay at Step Down was very good for me and I would recommend Stepdown to anyone. It is family run and that was very good and very friendly to me. My stay at Stepdown made me feel so much better than when I arrived.

The family staff were very kind to us, we always phoned and were allowed to speak to mum. We visited in person in July from Wharge Are1 NZ. it was sad to hear about mum's last night.

The care home treated my grandad with so much dignity and care in his final days, but they did not just care for him; they were amazing to every one of us. We were treated like family of the home. Noting was too much trouble for the team. Every member of the team was amazing and friendly and cared so much; they kept us informed every step of the way. If the end has to come, it is here you would want it to happen, with people who care.

My mother had always been resistant to the thought of being in care, so it was a very difficult time when she needed full time care. The process was made so much easier by the staff. They have been very kind to my mother, and have communicated well with me, and I feel free to contact them at any time. We have been able to make her room homely by bringing in some of her ‘treasures’, and making it feel more familiar for her. I feel that she is treated as an individual there, which is important for her well-being. Having taken up residence there during Covid, activities etc weren’t as the staff would like, but they are recommencing now, and I feel positive about the future for my mother there.

Really pleased with how they looked after my father, excellent. All very lovely people very caring but also very professional it was lovely knowing that my father was being looked after so well I knew that I didn’t have to worry about him.

My mother spent her final two months at the Care Centre. The staff were excellent and I was very happy with the level of care she received. The Centre is very professionally run by an excellent team. All the staff were very patient and kind to my mother at all times. I was glad that she was able to spend her final days in a secure warm and friendly environment. I would recommend the Care Centre to anyone

Very happy with the care and attention given in all areas. Staff are happy to listen to anything concerning the resident. Also, management are good at communicating with family and resident.

Ramsey Step Down and Care Centre is an excellent home. It has very good facilities and is attractively furnished. The best part of the service is the management and staff who are always friendly, kind and considerate. It is a very well managed home.

The overall experience has been excellent in all areas!