Ramsey Step Down and Care Centre

Michaelstowe Drive, Harwich CO12 5EP
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8.1 40 Reviews
  • Ramsey Step Down and Care Centre, Harwich
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Care Solutions (East Anglia) Ltd

Person in charge

  • David Wing (Owner/Manager)

Local Authority / Social Services

Admission Criteria

  • NHS and Private Referrals
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (0)

Visiting

  • The standard visiting hours are 14.30-16.30 and 18.00-19.30 every day unless alternative arrangements are made with the home in advance. Please note that all residents have protected mealtimes at the centre. Meal times 08.00-09.30, 13.00-14.30 and 17.00-18.00.


    Over the festive period visiting hours have amended to the following:
    Christmas eve - 10-12 & 14.30-19.00
    Christmas Day - 10-12 & 14.30-19.00
    Boxing Day - 10-12 & 14.30 - 19.00
    New Years Eve - 10-12 & 14.30- 19.00
    New Years Day - 10-12 & 14.30 - 19.00

Parking

  • The RSDCC car park is situated at the front of the building and is outside the main entrance, there is ample parking for visitors. Please follow the RSDCC signs to locate the car park upon arrival. The centre is fully wheelchair accessible.

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Ramsey Step Down and Care Centre Reviews (40)

Total of 40, showing 1-20
8.1

Ramsey Step Down and Care Centre has a Review Score of 8.1 (8.135) out of 10, based on 1 reviews in the last 2 years. Over all time Ramsey Step Down and Care Centre has 40 reviews.

Overall Experience

  • 36
  • 4
  • 0
  • 0
  • 0

Date Published

40
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0
1
39

Review from Charles H (Brother of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the home and staff more highly for their fantastic treatment of my sister during her last weeks. Their care and compassion towards her and her many visitors has been second to none. Sadly she passed on the 16th of June 2024 and that also was dealt with dignity and respect.

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Review from P T (Sister of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the home is a good one. I found my brother had been taken good care of and all the staff very good and kind to him with all his needs. Nothing was not too much trouble. And the owners are very nice people. He has a very nice room in a very nice and well-run home.

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Review from M B (Niece of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my uncle has been at Ramsey, I have seen a vast improvement in his mood. He is cheerful and is now coming out of his room to socialise with staff and residents. The staff here are lovely and friendly. The only quibble that I have is visiting times are a very small window (2 hours) in the afternoon,
which makes this somewhat difficult for me as I work, but this is a personal issue. Would be easier to have at least two options to visit.

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Review from Frances W (Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay has been very good.
Staff are all very friendly and helpful.
Food is excellent, could not wish for anything better.

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Review from Roy V (Respite Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have made many friends with the staff, who all work very hard.

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Review from L B (Daughter of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came in very sick, they have been amazing and the care is exceptional, she has put on weight and most of all feels safe and confident. Couldn't have wished for better and I would not hesitate for her to stay here again.

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Review from S W (Daughter of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing place with caring, compassionate, friendly, management and staff.

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Review from V S (Respite Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind and helpful. Good atmosphere. The facilities are good. The Occupational Therapy are interesting and thoughtful. Would be happy to return. Food is very good.

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Review from H R (Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how much I appreciated my stay at the care facility and compliment the owners and staff for their diligence and care whilst I was a resident.

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Review from Ramani J (Daughter of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed here few times and always it had been a positive experience for him. Staff was very kind, accommodating and caring. They were always happy to provide an update over the phone. Rooms are spacious and had all the facilities my father needed.

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Review from M B (Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Ramsey Step Down and Care Centre was a bit stormy to start with. This storm was a bit hard for me to start with but I found if I treated the staff with respect they would respond to that and treat me with respect.

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Review from L W (Respite Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Step Down was very good for me and I would recommend Stepdown to anyone. It is family run and that was very good and very friendly to me. My stay at Stepdown made me feel so much better than when I arrived.

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Review from Christina L (Daughter-in-law of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family staff were very kind to us, we always phoned and were allowed to speak to mum. We visited in person in July from Wharge Are1 NZ. it was sad to hear about mum's last night.

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Review from Katie S (Granddaughter of Resident) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home treated my grandad with so much dignity and care in his final days, but they did not just care for him; they were amazing to every one of us. We were treated like family of the home. Noting was too much trouble for the team. Every member of the team was amazing and friendly and cared so
much; they kept us informed every step of the way. If the end has to come, it is here you would want it to happen, with people who care.

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Review from Gaye T (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had always been resistant to the thought of being in care, so it was a very difficult time when she needed full time care. The process was made so much easier by the staff. They have been very kind to my mother, and have communicated well with me, and I feel free to contact them at any time.
We have been able to make her room homely by bringing in some of her ‘treasures’, and making it feel more familiar for her. I feel that she is treated as an individual there, which is important for her well-being. Having taken up residence there during Covid, activities etc weren’t as the staff would like, but they are recommencing now, and I feel positive about the future for my mother there.

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Review from S M (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with how they looked after my father, excellent. All very lovely people very caring but also very professional it was lovely knowing that my father was being looked after so well I knew that I didn’t have to worry about him.

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Review from S J (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her final two months at the Care Centre. The staff were excellent and I was very happy with the level of care she received. The Centre is very professionally run by an excellent team. All the staff were very patient and kind to my mother at all times. I was glad that she was able to
spend her final days in a secure warm and friendly environment. I would recommend the Care Centre to anyone

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Review from Frances W (Cousin of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and attention given in all areas. Staff are happy to listen to anything concerning the resident. Also, management are good at communicating with family and resident.

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Review from Stephen W (Relative of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ramsey Step Down and Care Centre is an excellent home. It has very good facilities and is attractively furnished. The best part of the service is the management and staff who are always friendly, kind and considerate. It is a very well managed home.

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Review from Robert H (Husband of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall experience has been excellent in all areas!

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Current Review Score: 8.1 (8.135)

Overview of Review Score

The Review Score of 8.1 (8.135) out of 10 for Ramsey Step Down and Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Ramsey Step Down and Care Centre is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.135 Points relating to the number of positive Reviews for Ramsey Step Down and Care Centre is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 1 Positive Reviews ÷ 7.4 = 0.135

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about Ramsey Step Down and Care Centre

What types of Care is Ramsey Step Down and Care Centre registered for?

Older Person Care, Dementia, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ramsey Step Down and Care Centre have?

There are 37 Single Rooms.

What are the Facilities & Services at Ramsey Step Down and Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ramsey Step Down and Care Centre to the centre of Harwich?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ramsey Step Down and Care Centre to verify any information. View our terms and conditions. Ramsey Step Down and Care Centre has an Basic Service - more info.