Ramsey Step Down and Care Centre

Thank you

I have been visiting my brother for a while now and find him very happy and comfortable. The management staff are all very caring and social (through difficult times too). I am also made very welcome. I also see they all work very hard to make residents as comfortable as possible.

My father-in-law was at end of life and had been in the hospital for six weeks ahead of being admitted to Ramsey care home. He received outstanding care during his three-week stay. The staff could not have been more caring, and the service and care were excellent. He was treated with dignity and respect until he passed.

Thank you once again from the bottom of our hearts

My mother was transferred to this care home from Colchester NHS hospital. The care staff were helpful and friendly and when my mother passed away a few days later they could not have been more supportive and caring and could not do enough to help my father, my sister and I.

My mother was sent to Ramsey Step Down and Care Centre at the end of October 2021 when Colchester hospital was trying to create extra space in case it was needed for Covid patients. The Centre owners had some space and kindly agreed to take her. We were hoping this would be a step to her being able to return home but unfortunately, she took a turn for the worse 3 days after she arrived. The care, consideration, and support we were given as a family, especially in my mother's final day, could not have been better. In every respect, I can not fault the owners and their staff, who were nothing short of brilliant. I will never be able to thank them enough for how quickly they adjusted to our situation. From day one they gave us covid safe access to be able to try and get her to eat and drink (which was what we had been doing in the hospital) and when things deteriorated they were once again quick to react and call us in to be with her. The care and support they showed her and us sets the benchmark for others.

My wife was admitted on Friday evening from hospital. Over the next two days, my wife deteriorated and ate very little and drank only soup or orange squash. The home could not be more helpful in providing the appropriate food and drink. My wife was made very comfortable in bed. On the third day, my wife took a turn for the worse and died early the following morning. The home was very helpful and considerate and looked after us very well with food and coffee throughout the night.

Keep up the excellent work and Thankyou.

I’ve been very impressed with the care that my nan has been receiving, the staff are very friendly and keep me updated with my nan's progress. Despite my nan being unwell she always has a smile for the nurses and care team. My only recommendation for an improvement would be for the home to have a computerised booking system for visits.

Excellent care, staff, and management brilliant. End of life care, staff are very capable and on board with the patients and family members. Management are always ready to help. You will not get better.

Managers and staff are very friendly, nothing is too much trouble. They always update me on Mum's day. All care staff and nurses are friendly and helpful when caring for Mum. The cook is very considerate of Mum's needs and always tries to make something she likes.

My husband came to Ramsey Step Down Care after a long spell in hospital after a stroke. He arrived looking very unkempt and with bedsores. He has received very good care, carried out with a friendly chat which has helped him settle and feel happy in his new surroundings. His bedsores have now got better, due to the care of staff and nurses dedication.

Very welcoming and trusting. Friendly staff and excellent facilities. The chef was lovely and one staff member was especially lovely and kind.

I found everyone friendly, warm and welcoming. Very informative about my partner's progress day to day. The nursing staff are very professional.

My dad recently spent his last few weeks at Ramsey Step Down Care Centre. Prior to his stay, the manager gave us a tour of the facilities and we were able to choose Dad's room which was light, airy and very clean. Throughout his stay, the care he received was attentive and compassionate. We received regular updates on any health concerns. The food was good and they even popped out to get some doughnuts; one of his favorites. If you are searching for a local, well managed and caring environment then make an appointment for a tour/pre-visit to see for yourself.

All anyone wants for their loved one is for them to be cared for as you would care for them. The biggest endorsement of any residential care is how content the residents are and my father-in-law was content with being at Ramsey Step Down Care. As for our family, we took great comfort in knowing he was well looked after. Even the owner and his wife took time to sit and chat with him. Thank you so much.

My husband is at present in the above home having end of life care, he is extremely well looked after and very happy there. It is spotlessly clean and all the staff are very friendly and caring. The food is very good and they always have a choice.

Very good, staff are very friendly and helpful and the room is very clean and very nice.

The staff bent over backwards to help with the slightest problems. They are so caring and cheerful. The place and rooms were brilliant, cannot praise the place and staff enough.

We are so lucky as a family to have found Ramsey Step Down and Care Centre, Grandad couldn’t have wished for a more caring and loving home. We can’t thank all the kind staff enough.