Review from M B (Son of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience

On behalf of our family, we would like to thank the Manager and their fantastic staff. Dad was admitted to Ramsey on 26th January 2022 for end of life care, the care and attention that dad received was exceptional, all of the staff treated dad like he was one of their own family, we were all allowed

unlimited access night and day which allowed all of us to spend some time with dad. When dad was getting close to passing I had a call from the Manger to say it would be a good time for the family to come and say their final goodbyes, there were fifteen of us and the Manager gave us the staff room to gather which again was very kind. The whole family cannot thank him and his team enough for making the whole experience more bearable.
Thank you

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Review from Valerie T (Sister of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience

I have been visiting my brother for a while now and find him very happy and comfortable. The management staff are all very caring and social (through difficult times too). I am also made very welcome. I also see they all work very hard to make residents as comfortable as possible.

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Review from J H (Daughter-in-law of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience

My father-in-law was at end of life and had been in the hospital for six weeks ahead of being admitted to Ramsey care home. He received outstanding care during his three-week stay. The staff could not have been more caring, and the service and care were excellent. He was treated with dignity and respect

until he passed.

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Review from Alison S (Daughter of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience

As a family, we couldn’t be more grateful for the care our Mum received when she was transferred here from Colchester Hospital. She was transferred with a view to building her up and getting her ready to return home.
Within 24 hours it became obvious that Mum was nearing her end of life and she couldn’t

have been in safer hands. She was cared for as if she was family and as her family, this comforted us no end.
Nothing was too much trouble!
The Managers and their team were also very supportive to us as we said our goodbyes. We felt we formed a strong bond with them in the short time Mum was with them and we can’t thank them enough!
Thank you once again from the bottom of our hearts

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Review from N B (Daughter of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience

My mother was transferred to this care home from Colchester NHS hospital. The care staff were helpful and friendly and when my mother passed away a few days later they could not have been more supportive and caring and could not do enough to help my father, my sister and I.

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Review from Sarah B (Daughter of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience

My mother was sent to Ramsey Step Down and Care Centre at the end of October 2021 when Colchester hospital was trying to create extra space in case it was needed for Covid patients. The Centre owners had some space and kindly agreed to take her. We were hoping this would be a step to her being able

to return home but unfortunately, she took a turn for the worse 3 days after she arrived. The care, consideration, and support we were given as a family, especially in my mother's final day, could not have been better. In every respect, I can not fault the owners and their staff, who were nothing short of brilliant. I will never be able to thank them enough for how quickly they adjusted to our situation. From day one they gave us covid safe access to be able to try and get her to eat and drink (which was what we had been doing in the hospital) and when things deteriorated they were once again quick to react and call us in to be with her. The care and support they showed her and us sets the benchmark for others.

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Review from Peter B (Husband of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience

My wife was admitted on Friday evening from hospital. Over the next two days, my wife deteriorated and ate very little and drank only soup or orange squash. The home could not be more helpful in providing the appropriate food and drink. My wife was made very comfortable in bed. On the third day, my

wife took a turn for the worse and died early the following morning. The home was very helpful and considerate and looked after us very well with food and coffee throughout the night.

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Review from H B (Next of Kin) published on 20 October 2021
Submitted via Website • Report

Overall Experience

My Niece has been at Ramsey for about a month, in that time she has received excellent care and attention. She has received support with eating and tasks she can no longer manage on her own and it has all been delivered in an encouraging and enthusiastic way. The staff are all extremely friendly, helpful,

patient and kind. They really care about the people they look after and it shows.
The unit has a very pleasant atmosphere and my niece has settled in well and is happy. The food is excellent and varied. The unit is very clean and my niece's personal hygiene is also excellent.
I have no hesitation in recommending Ramsey, I was very worried about my niece moving in but the staff have made it an easy and worry free move.
Keep up the excellent work and Thankyou.

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Review from Lee W (Grandson of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience

I’ve been very impressed with the care that my nan has been receiving, the staff are very friendly and keep me updated with my nan's progress. Despite my nan being unwell she always has a smile for the nurses and care team. My only recommendation for an improvement would be for the home to have a computerised

booking system for visits.

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Review from Francis W (Friend of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience

Excellent care, staff, and management brilliant. End of life care, staff are very capable and on board with the patients and family members. Management are always ready to help. You will not get better.

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Review from Denise N (Daughter of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience

Managers and staff are very friendly, nothing is too much trouble. They always update me on Mum's day. All care staff and nurses are friendly and helpful when caring for Mum. The cook is very considerate of Mum's needs and always tries to make something she likes.

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Review from V H (Wife of Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience

My husband came to Ramsey Step Down Care after a long spell in hospital after a stroke. He arrived looking very unkempt and with bedsores. He has received very good care, carried out with a friendly chat which has helped him settle and feel happy in his new surroundings. His bedsores have now got better,

due to the care of staff and nurses dedication.

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Review from D C (Resident) assisted by family/friend published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience

Very welcoming and trusting. Friendly staff and excellent facilities. The chef was lovely and one staff member was especially lovely and kind.

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Review from V G (Partner of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience

I found everyone friendly, warm and welcoming. Very informative about my partner's progress day to day. The nursing staff are very professional.

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Review from Adrian H (Son of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience

My dad recently spent his last few weeks at Ramsey Step Down Care Centre. Prior to his stay, the manager gave us a tour of the facilities and we were able to choose Dad's room which was light, airy and very clean. Throughout his stay, the care he received was attentive and compassionate. We received

regular updates on any health concerns. The food was good and they even popped out to get some doughnuts; one of his favorites. If you are searching for a local, well managed and caring environment then make an appointment for a tour/pre-visit to see for yourself.

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Review from Diane H (Daughter-in-law of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience

All anyone wants for their loved one is for them to be cared for as you would care for them. The biggest endorsement of any residential care is how content the residents are and my father-in-law was content with being at Ramsey Step Down Care. As for our family, we took great comfort in knowing he

was well looked after. Even the owner and his wife took time to sit and chat with him. Thank you so much.

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Review from Margaret K (Wife of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience

My husband is at present in the above home having end of life care, he is extremely well looked after and very happy there. It is spotlessly clean and all the staff are very friendly and caring. The food is very good and they always have a choice.

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Review from Susan C (Niece of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience

Very good, staff are very friendly and helpful and the room is very clean and very nice.

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Review from Sharon L (Resident) assisted by family/friend published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience

The staff bent over backwards to help with the slightest problems. They are so caring and cheerful. The place and rooms were brilliant, cannot praise the place and staff enough.

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Review from Matt A (Grandson of Resident) published on 11 September 2021
Submitted via Website • Report

Overall Experience

From the moment the manager invited us to look around, we knew that we had found Grandad somewhere that could offer a kind, caring and compassionate home for his final few weeks.
The staff are incredibly passionate about what they have set up and their common-sense approach to providing a safe and

caring environment for their residents was evident immediately.
Every single member of staff who contributed to Grandad’s care was superb and all remembered our entire family’s names quickly, offering a friendly and reassuring presence whenever we visited. Nothing was too much trouble and there was a genuine sense of wanting to help from everyone.
We are so lucky as a family to have found Ramsey Step Down and Care Centre, Grandad couldn’t have wished for a more caring and loving home. We can’t thank all the kind staff enough.

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Ramsey Step Down and Care Centre

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