Down Hall Residential Home

Down Hall is wonderful home. Mum was a resident here for four and a half years until she passed away in January. Moving a loved one into a care home is one of the hardest decisions to make. After looking at many different care homes initially, Down Hall was the only one that I felt mum would be happy with and following an initial respite stay she didn't want to leave! Karen and the whole team are just so lovely and caring, an open door policy to the office as you walk in, you always feel welcome and comfortable to pop in with any questions and concerns or just for a chat. The home itself is truly a hidden gem in a beautiful, peaceful setting and always spotless. Activities are mostly in the afternoons and lots of effort made on special occasions such as Mothers day lunch held in the dining room, easter egg hunts and Christmas celebrations. I would absolutely recommend Down Hall, and often think how lucky we were to have mum there and for the love and care by all of the amazing team.

Also food is often on top of the microwave, don't know how long it's been there. Not all staff seem as caring as other staff.

Downhall residential home is a home from home experience. My Mum was resident for over 3 years after diagnosis of Altzeimers dementia and was clearly cared for and loved by all the staff on the dementia unit. Staff were all very friendly, they also cared about me and how I was coping with this horrid disease. It is set in a lovely quiet location which was not far from my parents home. I would recommend to anyone who is looking for a home from home, quiet but lively setting giving residents the best care for the last years of their lives.

Downhall staff are a cheerful.bunch who deeply care for the residents as family. There are lounges, function rooms, a library and a cinema in addition to resident TV in their private rooms. Residents can choose from the menus and opt to eat in the dining room if they wish.

Kind frequently staff that show great empathy with patient's and also us as relatives. Helpful on all occasions, never too much trouble even on most difficult times. Karen and her team are second to none.

Our Mum was in Downhall for respite for three months this year ,i cannot thank all of the staff enough ,honestly nothing was too much trouble , The surroundings are beautifull ,the food lovely ,entertainment everything is i would say 5 star xx Mum will probably end up permanent residential care as she has onset Dementia and i would not put her anywhere else x Thankyou xx

I can honestly say that Downhall is run extremely efficient by Karen and her team.

Cared for.

Everything is kept very clean and residents are truly well cared for.

Food is nutritional and since dad has been there he has put on weight which is a good thing and Dad is always offered more food including puddings which he loves.

Hours and always welcomed there is nothing bad to hide here it really is a nice safe environment for those that need to be cared for.

If anyone is thinking of considering Downhall I would most definitely recommend the care is exceptional residents are treated with dignity respect and care.

I thank everyone of the staff for your kindness and support.

I have nothing but positive praise for Down Hall Residential Home, the staff and the exceptionally amazing carers. It takes someone quite remarkable to be able to do this mentally and physically demanding role and their support during some difficult times has been outstanding and I shall be forever grateful. Placing a loved one in care is an incredibly hard decision to make but I have no regrets. My loved one is safe and whilst their health will not improve it has been stable due to their care and understanding of dementia. I would without hesitation recommend this residential home.

The home keeps us informed of any problems with the person who is there. It is kept clean as is our relative, the food is always plentiful and adequate for her needs. Her clothes are changed daily and washed and replenished quickly. The staff are caring, responsive and cheerful and make for an extremely overall pleasant atmosphere. Her medical needs are well-catered for. A hairdresser attends as does a chiropodist to ensure she always looks her best. There are no restrictions on visits l have visited at various times during the day and have had reason whatsoever to question what is happening at the home to my relative or other persons resident there.

My mother has been a resident of this facility since August, the times of lockdown restrictions have made this hard for us all but I must say mum has had the best of care. There have been some difficult times with mum's health etc but I have always considered mum to be in the best place. I could not wish for mum to be in a better place than this. It is a quite simple fact that care comes to mind little things matter and the staff all seem to care for mum as if she was their family as well. Also, they all seem to have time for myself or my siblings phoning and talking about mum as if she were their only concern, the time on relatives is a great comfort and the care for mum is second to none,

My father initially visited Down Hall as a respite resident, when he later became frail we had no hesitation to chose Down Hall for his permanent residence. The staff and team made this transition very easy for my father and family. The staff and management are very professional and treated my father with respect and dignity yet always maintaining a happy and friendly environment. They demonstrated kindness and understanding to both residents and their families alike, keeping lines of communication open at all times. Down Hall has a very calm environment and all residence are happy, clean, smart and well cared for.

My husband went to Down Hall on respite for a week. The manager and her team made myself and my husband feel at home. I was very anxious about leaving him but I was reassured by the manager. I felt very comfortable about leaving him.

It is a beautiful care home, the Management and care staff, cleaners, cook, everybody there is so loving and caring, always fresh and clean. It was a hard call to put my mother in a care home but I could not have wished for a better home from home and knowing that my mother has someone there all day for her. Excellent.

As my mother was an occupational therapist by profession she has strong views on care homes and caring for the elderly. Having been to Down Hall when an elderly aunt was a resident, this was the only place she would consider for herself and my dad. The clean fresh air about the place, along with the friendly caring staff, make it a home from home. We have family gatherings in the function room where the children can spill out into the garden. Daily care and cleanliness are all covered in an efficient manner. I feel I am able to discuss any problems or queries I may have with the manager and her staff at any time.

My father has been a resident at Down Hall for approximately 2 years. The home is always clean and the staff are extremely helpful and kind. The staff put on many activities which residents can choose to take part in if they wish. I would have no hesitation in recommending this care home to others.

Our friend is well cared for and her room is made homely with an ensuite bathroom.

Very happy with my mother's care. She has all of her personal belongings in her room so she feels at home. All of the staff are lovely to Mum and treat her with dignity.

Mum was here for approximately 4 years. My family were worried about her being in a care home. We should not have worried. Once in her room, surrounded by her belongings, she was content. In no time this became her home. The staff could not have been kinder and more caring.

The home is always clean and tidy and the staff are most welcoming to visitors. I have been more than pleased with the care and kindness shown to my father and note that I see the same care shown to all residents. There are plenty of activities to keep residents busy, particularly in the warmer months. I am very happy that I chose to have my father live here in his latter, more needy years.

My Aunt has been at Down Hall for just a year. Came for respite and decided to stay. She cannot praise the care enough. Obviously, she has the odd problem but this is always dealt with quickly and professionally. The activities are varied and suit all types of people. She is shown respect, which she likes.