Edensor Care Centre

3/9 Orwell Road, Clacton-on-Sea CO15 1PR

Edensor Care Centre is managed by Diagrama Healthcare Services, part of the UK charitable organisation Diagrama Foundation, and provides residential, nursing and respite care on a permanent or temporary basis depending on personal requirements.

Edensor offers a warm and friendly environment in a comfortable home in Clacton-on-Sea, Essex. Fully-trained, professional staff support all residents to retain their own independence as much as possible within their capabilities and they are always on-hand to help them if and when needed.

At Edensor Care Centre, there is nothing more important than the residents. The centre aims to provide the highest possible quality of care for residents, where everyone feels valued, secure and happy. Edensor caters for a range of needs including dementia, palliative care and physical disabilities, and residents are encouraged to take part in tailor-made activities to suit every ability and interest.

Group: Diagrama Healthcare Services Ltd

Person in charge: Alison Brown (Registered Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour

Admission Information: Private, social care and NHS referrals accepted. Ages 65+.

Single Rooms: 50

Shared Rooms: 0

Rooms with ensuite WC: 37

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visiting times not restricted and the door is always open to family and friends. New prospective residents welcome to visit the home, with or without an appointment, for viewing.

Parking:

Off-road parking area to the front of the home, ideal for when family relatives and friends wish to visit.

Latest Care Quality Commission* Report on Edensor Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Edensor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Edensor Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.8 for Edensor Care Centre is calculated as follows: ( (77 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 95 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.8 Points relating to the number of positive Reviews for Edensor Care Centre is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 8 Reviews ÷ 10 Target = 0.800

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Edensor Care Centre has a Review Score of 9.6 (9.600) from 8 Reviews


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Edensor Care Centre?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Edensor Care Centre

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • Visitor
    1
  • more

All the staff I deal with are very good. The activity leader has recently changed and is beginning to introduce new activities. The bedrooms are looking tired. Some communal rooms have recently been redecorated. Visitors are welcomed and encouraged to join in activities such as the Christmas Party and summer barbeque.

How likely would you be to recommend Edensor Care Centre? Extremely Likely

Overall Standard

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Average Rating:   4.6 out of 5

My mother and father have been here a few years and I have no complaints whatsoever.

How likely would you be to recommend Edensor Care Centre? Likely

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Average Rating:   5 out of 5

Ever since the first day my mother came to Edensor she has been treated with dignity and kindness by all the staff who are always on hand to inform you of her health and care between visits. She is very comfortable and I thank everybody for that.

How likely would you be to recommend Edensor Care Centre? Likely

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Average Rating:   4.8 out of 5

As a family, this is our first experience using a care home for a relative. Edensor has, without doubt, provided a lovely environment for our relative, making it his home. He is never anxious as he sees everybody as his family. We know when we leave him he will receive the best care possible. The management are always on hand to give us updates.

How likely would you be to recommend Edensor Care Centre? Extremely Likely

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Average Rating:   5 out of 5

The care given to my partner has been excellent, the kindness and good humour shown by staff to his sometimes very challenging behaviour has been very impressive. The home has been undergoing refurbishment and all general areas are vastly improved as is the activities programme, with many more options for the residents to participate in.

How likely would you be to recommend Edensor Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

In the short space of time my husband has been a resident he has settled down and participated in activities and eating very well.

How likely would you be to recommend Edensor Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

Both my dad and I are very happy with the care mum receives at Edensor Care Centre, we have never had any concerns in the 2 years she has been there. All the staff are exceptional in their care and very friendly towards mum. She is very happy there. We cannot fault anything which gives us great peace of mind knowing she is well looked after. Thank you, everyone.

How likely would you be to recommend Edensor Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

First came here 9 years ago with a friend whose Aunt was here but sadly passed away. Now I come each week with my dog and see the residents who enjoy a banana and a bag of crisps those are allowed. The staff are great never seen anything out of order in all the years I've been coming. I am 76 and if I ever need a home I'll be here.

How likely would you be to recommend Edensor Care Centre? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

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Awards / Recognitions

November 2017

Job Vacancies

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Care Home Idol 2016

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