






Edensor Care Centre is an award-winning care home situated close to the sea front, managed by Diagrama Healthcare Services, part of the UK charitable organisation Diagrama Foundation. Edensor care centre provides residential, nursing and respite care on a permanent or temporary basis, depending on personal requirements.
Edensor offers a warm and friendly environment in a comfortable home in Clacton-on-Sea, Essex. Highly-trained, professional staff support residents to retain their independence as...
Care Provided by Edensor Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Edensor Care Centre for full pricing details and T&Cs.
Contact Edensor Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Diagrama Healthcare Services Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Sabina Mach(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 3
Room Information
- Single Rooms (50)
- Single Rooms with ensuite Wet Room (2)
Visiting
- Visiting times not restricted and the door is always open to family and friends. New prospective residents welcome to visit the home, with or without an appointment, for viewing.
Parking
- Off-road parking area to the front of the home, ideal for when family relatives and friends wish to visit.
Edensor Care Centre Reviews (52)
Edensor Care Centre has a Review Score of 9.7 (9.653) out of 10, based on 14 reviews in the last 2 years.
Over all time Edensor Care Centre has 52 reviews.
As a family member, I think it is very nice. Dad seems happy which is very important. They seem to make wishes come true and make sure Dad gets to do what he did before he came here. Dd always looks clean shaved and always tidy, the young girls and young men always have time for Dad even though they are always busy. The management always make sure of everything that is happening to Dad. ie. appoints that I am always aware of what's happening.
Thank you so much for taking the time to feedback about the care your dad receives - this is really helpful to our team at Edensor and greatly appreciated. Wishing your family all the very best.
Excellent staff and care. Very clean with little touches to each individual room. Very attentive to visiting family members.
Thank you so much for your kind words. I'll pass on your comments to all the team at Edensor and they will be delighted to hear your feedback. Wishing you and your loved ones all the very best from all the Diagrama team. Martin.
My mother and father were in this residence for 7 and a half years and 9 years and couldn't have been anywhere better. I have nothing but admiration and gratitude for management and staff.
We would like to thank all the staff who took care of our mum in the last weeks of her life. The care and compassion shown to us all especially Mum was excellent. Nothing was too much trouble. Would highly recommend. Thank you.
Thank you so much for taking the time to pass us the feedback about how you felt your mum was cared for at Edensor - this feedback will be shared with all the Edensor team! They'll be delighted you felt the level of care and compassion was excellent and that nothing was too much trouble for your mum. We wish you all the very best from everyone at Edensor and Diagrama Foundation.
Dad was at Edensor for about six months. The home is well run. Dad was looked after extremely well. The staff are fantastic, and I mean all the staff, helpful, considerate and friendly. They always informed me of any issues and actions during Dad's stay. Thank you for looking after Dad.
Thank you so much for your review, Ian. I'm so glad to hear you felt that your dad was extremely well looked after during his time at Edensor. I'll feedback your comments to the team, who will be really grateful for the feedback. It means a lot to us to hear comments like these. Take care, and wishing you all the very best.
The home is run very well, entertainments are provided, food is good and there is always a homely feel. I visit at irregular times and it is always the same. Staff are polite and very helpful. A really nice home.
Thank you Marian for your kind review and for taking the time to comment. We will pass on your feedback to the team at Edensor.
My mum-in-law was a resident in Edensor Clacton from July 2020 - October 2021 when she sadly died. I cannot praise and commend enough the care that my mum-in-law was given. Nothing was ever too much trouble. They gave her such a wonderful celebration for her 90th Birthday. Everyone was always so caring, even to us as a family, especially as we live 200 miles away! I will never forget the wonderful end-of-life care you gave to Mum, putting in her room beautiful lights and making it so peaceful and calm. Thank you so much to all staff for your complete dedication and commitment, everyone goes over and beyond their duties.
Thank you for taking the time to leave a review of Edensor Care Centre, it is much appreciated. We are so pleased that you were happy with the care that your Mum-in-law received at such a difficult time for you all. We will pass on your kind words to the team at Edensor.
I am very happy with the care given and would recommend Edensor Care Centre to anyone. They made my mother-in-law's last few months of her life very comfortable, treated her with dignity at all ties. The standard of care given was excellent by all.
Thank you for taking the time to leave Edensor a review, it is much appreciated. We are very happy to hear that you were happy with the care your mother-in-law received and we will pass on your comments to the team at Edensor. Thanks again.
I am extremely happy with the way my mum was looked after and cared for in this home, the staff were so helpful and very understanding and made my mum so comfortable in her stay and at end-of-life care. She could not have been better looked after in my opinion. I would recommend Edensor Care Centre to anybody.
Hello, thank you for leaving your kind review about the level of care received for your mum. We strive to make the residents we look after as comfortable and as happy as possible and we are glad that you felt this. The team will be notified about your lovely comments.
As a visitor, I was encouraged to 'fit in' from my first visit. I was allowed into my husband's room where I was able to help to sort his clothes etc. This was a shared 'chore' that united us as a couple, it made us feel normal, close - united. I think it helped to give my husband a sense of self, he felt useful. All staff without exception were always courteous, helpful, kind, including the secretary and housekeeper.
Hello Marie, thank you very much for taking the time to leave a review of Edensor. We are very happy that you felt so welcomed by the team at Edensor and we try our best to make visitors feel at home with their loved ones. We will pass on your comments to the team. Thanks again.
The manager and his team at Edensor are truly amazing. Nothing is too great an ask. They treat each resident with the care and dignity they require, need and deserve. The team become an extended family. My grandmother spent two and a half years in their care, and I can not thank them enough.
My father has been at Edensor Clacton since early last year. Although it has been a difficult time for us all dealing with lockdown and the enforced separation of those we love, the staff at Clacton have done all in their power to keep my dad safe whilst keeping the family informed and privately dealing with their own isolation and heartache! Although our gratitude goes out to every member of staff a special thank you is sent to two staff members, on several occasions I have noticed a gentle hand placed on Dad's shoulder or fingers softly run through his hair with a smile and (love you) as they leave.....something I have been unable to do myself but have been so touched to see the staff do freely and genuinely, true professionals. Amazing people and a credit to the company. Care at its best. Thank you.
My sister has been a resident for twenty years and we have found the staff and level of care excellent.
Thank you for taking the time to leave a review, your kind words are much appreciated.
Very good, clean and caring staff. There is nothing I could put my finger on that I didn't like. Food good, bed comfortable, warm and felt safe. What more could you want?
Many thanks for your review. It was a pleasure having you stay at Edensor. We're so glad you felt comfortable, safe and cared for while you were here. That's what we always strive to achieve.
My Mum was moved here after her husband died. She absolutely loved it here. They took such good care of my Mum and we, as a family, will always be grateful.
Thank you so much for your kind words, it was an absolute pleasure looking after your mum.
Excellent piece of mind with the care and needs of my mother. All management and staff were diligent and caring. The professional capacity was second to none. Sadly mum passed due to age. My thanks.
As a family, we had to make the difficult decision of placing our mum into a care home. Mum was offered a place at Edensor Care Home who looked after our mum extremely well. She was treated with dignity and respect by all staff and is an exceptional home. Nothing was too much trouble for both mum and the family. The staff were friendly and professional. We were very pleased we made the right choice and would not hesitate to recommend Edensor Care Home. Many thanks for everything.
Edensor provided exceptional care for my mum and the whole family. My mum was treated with dignity and respect, and the family were treated with kindness, no question was too much, and we were given all the support we needed. I cannot thank the staff enough for their compassion, comfort and consistent care. An exceptional care home with the staff to match. Thank you.
My experience with everyone I have dealt with at the home has been positive; the staff are knowledgable, professional and most of all kind - they genuinely care and go above and beyond trying to do the best for their residents and the resident's relatives.
To have made the changes to my mother’s health in a relatively limited time span and at this unprecedented time is something all of the staff should be proud of.
Thank you again for everything you are doing and the care you continue to provide; you are all superstars!
They provide a good number of activities to keep everyone occupied, as well as allowing space for them to just sleep if they want.
The meals they provide are very good. They offer a choice for each meal.
Edensor go out of their way to mark birthdays or anniversaries.
My one gripe is the clothing and laundry service. Sometimes the clothes for my father-in-law tend to either go missing or he seems to be wearing clothes that were not his. Not a major point but a concern non the less.
Overall, Edensor is a great care home and the family are extremely happy with the care my father-in-law receives.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 February 2020Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Edensor Care Centre.
There are no upcoming events for Edensor Care Centre.
Awards / Recognitions (4)
- 31 Oct 2019Recipient: Edensor Care Centre
- 24 Oct 2019Recipient: Edensor Care Centre
- 27 Jul 2018Recipient: Edensor Care Centre
Accreditations
There are no accreditations posted yet for Edensor Care Centre.
Meet the Team (2)

A Warm welcome from Edensor Registered Manager, Sabina Mach in a quick Q&A:
Sabina travelled from Poland to the UK 15 years ago with the intention of undertaking a summer job in Essex, but ended up enjoying it so much that she hasn’t ever left!
Her story is of hard work and dedication, and being promoted up the ranks from Domestic to Care Home Manager is a recognition of her longstanding commitment to the residents and families at Edensor and her supportive and motivational nature to fellow staff.
How did your upbringing shape the person you are today?
My upbringing in Poland taught me the huge importance of family, treating others with respect and dignity, as well as compassion - values which I have held dear throughout my life and apply to my work each and every day at Edensor.
When did you join Edensor?
I joined Edensor in February 2010 (prior to Diagrama running the centre) as a Domestic. My sister already worked at Edensor at the time which helped me settle in.
I worked really hard in my role by listening and learning on the job and became a Care Assistant in 2011. This allowed me to improve my communication and language skills further and I got to work with residents and their families. I also completed Level 3 NVQ in health and social care in 2012. Then, I became a Senior Carer at the relatively young age of 22. At this point, I was managing staff and planning tasks for residents, which I absolutely loved doing. Diagrama Foundation took over the management of Edensor in 2016 and I took up a Coordinator position in 2018.
At the beginning of 2023, I was promoted to my current role of Care Home Manager.
What motivates you?
I am always motivated by how to make things better at Edensor and make it a great place for residents to enjoy life. It can be a challenging job, and I am driven by my own positive attitude towards my work after a challenging few years during the pandemic. I’ve always known that I was part of one big team that works so well together, and that makes me feel extremely proud. It’s all about making the residents at feel happy and comfortable – which makes my day. I love to build personal connections with residents and their families. I can often be found at Edensor even on my days off, providing extra support to the team and making sure the residents are happy.
What do you think are your strongest skills?
A real planner, I am always thinking ahead to what can be done and what more can be achieved at Edensor to benefit all the residents and staff.
What are your goals for the future of Edensor?
I am a huge advocate and fully on board with the Montessori approach which works to empower residents and enhance their quality of life. People in our care do as much for themselves as possible through a range of meaningful activities to remain independent for as long as possible and maximise their enjoyment of life based on things they enjoy. That is certainly how I see the future of the care centre and its development and we have lots of exciting plans over the coming months and years. We’d also love to build on our strong community links and continue to make Edensor somewhere the schools and groups as well as friends and family are always welcome.
Come and meet our team and our residents!
We’d love you to pay us a visit to see the fantastic care we can provide for your loved ones at Edensor. To book a visit to Edensor or to find out more about the services we can offer - call us today.

The environment is so important for residents – this is their home and it has to be a calm, safe space. People with dementia need quiet sometimes. The Montessori philosophy is so important and the work to embed that is ongoing. The Montessori approach focuses on re-discovering and supporting the person behind dementia.
Activities with meaning and purpose are put back into people's lives, based exclusively on their needs and abilities.
“The care we deliver is really good here. We’re a charity so every penny goes back into making life better for the residents.”
“That’s why awards are so important because they show staff that their work is appreciated. When Ewa picked up her award she said that she felt before that no one had believed in her. She 100 per cent deserves it, she often works outside her hours and carers and domestics have such key roles here.
“In terms of improving life for our residents, I always talk about the Wish Tree initiative, whereby residents hang their handwritten wishes on a tree and we do our level best to make them come true.
“That’s how Dave the cat came to Edensor and he has made such a difference to the atmosphere here. We want to make the home more like their home environment. It all takes time – painting, decorating, getting outside, even buttering bread. The residents are valued, and we’re saying ‘We really need your help’ to them – these are Montessori principles and that’s what makes us different to other care homes. We’re getting there, it’s a five-year process and it’s all about improving life for staff and residents, it makes everyone feel better.”
End-of-life care is a topic the staff of Edensor deal with regularly and with the dignity of their residents at the forefront of every decision.
Advance care planning is the key to end-of-life care here at Edensor. Finding out what the wishes of the family are – staff getting that right is essential because if they get it wrong the family will never forgive us.
“We make sure everything’s in place when someone is approaching the end of life, medication and everything else that needs to be on hand. If we know what the person’s wishes are and we are giving the best possible quality of life, then we can’t do any more than that.
“We had a man here called Simon Keyes who had terminal cancer aged 34. He was a similar age to two of my sons. One day he threw his dinner out of the window because he didn’t want it – his cancer didn’t stop him. I told him I’d be forcing him to pick it up if he’d been well enough. He was no angel but look at what cards life had dealt him. He was so young and he couldn’t do his bucket list because he wasn’t well enough.
“Simon was unique. He’d come to my house and he just wanted to feel like part of a family. Obviously, it’s sad when people die, the residents are our extended family and you get very attached to them. People die and we do our best to get over it but you never really do.
“It’s two years since Simon died and his sister is just about to have a baby. He would have loved that. His family keep in touch because they remember the care he received here and the people who delivered that care.
“We went to the seafront the day before he died and he breathed in the sea air. He told me he would love to go on the beach to feel the sand and be taken to the water’s edge to put his feet in the sea. But he couldn’t do that by that stage and that was heartbreaking.
“That’s the moment we started thinking about beach wheelchairs. We bought our beach wheelchairs last year thanks to donations from charity, Colchester Catalyst and Pickering Electronics and they have made such a huge difference to the lives of our residents who use wheelchairs.
“That’s Simon’s legacy. We talk about him every day but the wheelchairs are a physical reminder of him.
“We are one big family at Edensor. We are so lucky to have such commitment and loyalty from the staff. We’ve had staff leave and come back because they miss working here and they realise how good we are at what we do.
“We quite often take on residents who can’t go anywhere else. We took in a homeless man and managed to reunite him with his family, which would never have happened without us – things like that make the job so worthwhile.
“Another thing that sets us apart is that we try to work with other care homes on things like picnics, days out and other activities. It’s not a competition, socialising with others is so important to our residents.
“We couldn’t do it without the team, who are just amazing.
For all residential enquiries or to book a tour of the home please call our Care Home Manager, Sabina Mach call or email and we will be in touch to discuss your needs.
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