Crouched Friars

103-107 Crouch Street, Colchester CO3 3HA

Crouched Friars is a registered care home for the elderly that aims to provide a high standard of care to residents, whilst encouraging them to live as independently as possible by receiving care & support consistent with their needs. It is a Part Grade 2 listed building, which is a designed care home for the elderly.

Crouched Friars is set in the centre of the historic town of Colchester. It's set in a dream central location, literally a 1 minute stroll to the main shops and amenities in the town centre. Local amenities are on the door step, which include local shops, pubs and restaurants. The home also has various lounges and dining rooms, with attractive views of the garden area. The grounds within which Crouched Friars is located can be easily accessed and residents are able to make use of this beautiful area. Seating areas and patio are present to assist clients with poor mobility, enabling all residents to enjoy the benefits of outdoor exercise. The garden has lots of wildlife in the area, which help to create a welcoming and stimulating environment for residents and family members.

Anyone over the age of 65 male or female, including married couples or partners, who have reached a stage in their lives where they prefer to live in a home where all the support required for daily living is provided. The team are also are specialists in accommodating anyone suffering from Dementia in a seperate dementia wing. A caring team of staff provides cooked meals, refreshments, housekeeping and laundry services as well as personal care for residents.

Owner: S A & J O Care Ltd

Person in charge: Monika Reid (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Languages Spoken by Staff (other than English): German, Hindi, Polish, Tagalog

Single Rooms: 56

Rooms with ensuite WC: 56

Weekly Charges Guide: Personal Care Single £550 – £650 (These prices are only a guideline, please contact Crouched Friars to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Crouched Friars: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Crouched Friars is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Crouched Friars in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.556 for Crouched Friars is calculated as follows: ( (43 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 72 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.536 Points relating to the number of positive Reviews for Crouched Friars is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 6 Reviews ÷ 11.2 Target = 0.536

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Crouched Friars has a Review Score of 9.1 (9.092) from 6 Reviews


Average Ratings

  • Excellent
    3
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Crouched Friars?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Crouched Friars

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    3

I have always been impressed by the level of care and by the staff, who have a very difficult and tiring job. The rooms downstairs have been redecorated and improved and the environment is good. Access to some garden and open air is not easy but manageable. The home is situated in a good part of town.

How likely would you be to recommend Crouched Friars? Likely

Overall Standard

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Average Rating:   4.3 out of 5

Always busy but always there for each resident.
As a visitor, we are always made to feel welcome. My Mother is cared for and is happy.

How likely would you be to recommend Crouched Friars? Extremely Likely

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Average Rating:   5 out of 5

I always find staff friendly and helpful. The day room is clean and tidy and carpets, furniture and decoration are well maintained and chairs and carpets have been periodically replaced over the time of Mum's stay. Mum always appears warm and comfortable. Staff have established a personalised daily routine which, I am satisfied, is appropriate to her needs. About two years ago she was moved from her single room to the wing offering more intensive care support, particularly with an aim to managing falls risk. I feel that she is well monitored in this regard and the standard of care is very good.
Senior staff are very approachable and receptive to any concerns. I have valued good rapport with them over the past few years.

How likely would you be to recommend Crouched Friars? Extremely Likely

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Average Rating:   4.3 out of 5

A very friendly and happy care home. Very well organised with the manager at the helm.
The staff are all friendly and caring, helping and attending to all my mother needs through a difficult time.
My mother is particularly fond of the home cooked style food. Fish and Chips Friday is my mother’s favourite.
Definitely worth a 5 Star Rating.

How likely would you be to recommend Crouched Friars? Extremely Likely

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Average Rating:   4.4 out of 5

My mother has been a resident at Crouched Friars for almost three years and has been very well looked after. She has dementia and her behaviour can be variable. The staff always treat her with kindness and respect and she is very well cared for. All the staff from the manager, nurses to the ancillary staff are always friendly and helpful.
I would strongly recommend this care home.

How likely would you be to recommend Crouched Friars? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been resident at Crouched Friars for over five years now and is extremely happy and contented living in the home. My husband and I feel very confident in the care my mother receives, this is very important for us to know as we spend a lot of time out of the country and are unable to visit her on a regular basis. All the staff at Crouched Friars are very kind and considerate, my mother gets on with them all well and her day to day needs are fully met.

How likely would you be to recommend Crouched Friars? Extremely Likely

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Treated with Dignity

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Average Rating:   4.5 out of 5

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