Crouched Friars

When my sister was no longer able to care for my brother-in-law who had dementia, we found Crouched Friars, who took over the caring. My brother-in-law fitted in straight away, he was happy there, which made us feel we did the right thing, on every visit they made a fuss of my brother-in-law and his lovely lady. A month ago my brother-in-law was taken to hospital, unfortunately it was serious, he was welcomed back to his second home, the care he received in his last days was amazing. It would be unfair to mention any names, the whole team deserve our thanks from his loving family.

Mum, who suffers from Vascular Dementia, has now been in Crouched Friars for 3 months. All the staff are kind, considerate and patient with a sense of humour. As a family, we couldn't ask any more of Crouched Friars and are happy we have found such a good place for Mum to spend the rest of her days.

The home is always clean and tidy and does not have the usual care home off-putting smell.

I recommend the home to everyone I speak to.

Well done to the manager and all of the staff for your incredible work.

Management is amazing, and this is reflected in the care given and the patience and warmth every member of staff showed, this is what all care homes should be like a wonderful excellent environment.

Despite the challenges of caring for our elderly loved ones, the staff seem genuinely happy and the fact there are several generations of the same family working at Crouched Friars speaks for itself.

Very kind and helpful staff. Much effort is made to engage and entertain the residents. A very caring environment. Communication is great but maybe a more efficient system could be devised for relatives to phone residents.

My mum always tells me how caring everyone is in the home and she is always chatting with friends and staff. It always feels like I am going into a family home - in fact, I think of Crouched Friars as an extended family. All the staff are lovely and very caring. I know that my mum is very happy and well looked after.

My father has been at the home since February 21 and has settled in very well. He has had a couple of falls, one that led him to break his hip and had to be operated on, the home was excellent in their response in getting him to the hospital and a carer stayed with him until I arrived and thankfully he has now recovered from the operation. He has just celebrated his 100th birthday and the home has done him proud with a small party for family, I have no problems with the home and Dad knows he is being taken care of, and the staff are very caring and helpful.

Crouched Friars is one big happy family and my mother-in-law is very happy there. We have a family wedding soon and the care home is going to support her there, nothing is too much trouble.

Mum has been a resident at Crouched Friars since January 2023. The staff are very kind and caring in a friendly yet professional way. All areas are lovely and clean and bright and kept to a very high standard. Mum settled in very quickly because she was made to feel at home straight away and there is a lovely rapport between staff and residents who share a joke with Mum and keep her spirits up. The afternoon activities she enjoys especially if music is involved but she likes the exercise and quiz afternoons too. A lovely home for Mum to be happy and safe and cared for.

I am very happy with the home, my dad has been at this home since August 2021 and he seems settled and very well looked after. The staff are very helpful and answer questions to the best of their knowledge and their interaction with residents, colleagues and visitors are lovely and appropriate. I cannot recommend it more highly, the home is comfortable, clean and very homely!

I feel very lucky that he is surrounded by so much love and support. Thank you to the whole team.

The ethos of the home is that it is a family and that is evident every time we visit. It truly is Dad's home now and he is safe, happy and very well looked after. The effort and planning to make us feel welcome is phenomenal. We have had a number of milestone events whilst Dad has been at Crouched Friars Care Home, big birthdays, anniversaries and visiting overseas relatives and on each occasion, all the stops were pulled out to make sure we had a fantastic celebration. The garden room has been decorated for us a few times, extra effort with catering from the kitchen and staff joining in our celebrations. We really couldn't ask for more! There really are not enough words to say how thankful we are to management and all the staff at Crouched Friars for their continuing love and care for Dad.

Happy Mum, happy me.

The staff also encourage her to be more mobile and active and she has gained some more independence - she definitely seems to be more of her "old self" and has regained more of her mischief and humour, which has to be a good thing! She has a lot more to talk about and her quality of life seems much better than trying to continue to live alone when she really needs the care and support Crouched Friars Care Home are providing.

I seldom saw carers on the first floor, took flasks of tea in as Mum was thirsty every day, and when Mum buzzed for toilet assistance the carer asked her to wait until after resident's teas had been served! Mum has mixed dementia.

All in all, we are happy to recommend Crouched Friars.

My father has two kinds of dementia and had come to Crouched Friars after a two-week hospital stay which had left him in a very distressed state. They settled him in really well, and he is now the happiest I have seen him for a very long time. He is stimulated and has meaningful interactions now. The home has given me excellent advice and demonstrated good communication as to what they and my father needs. I hope my father is able to spend the rest of his life here, as I feel comfortable he is under good care.