Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Shetland House

stars
stars 16 October 2025
Shetland House is more like an extended family home with a communal lounge / dining room where residents can interact with other residents and staff. There are nine resident rooms and every time I visit there are always at least 3/4 staff on at anyone time. They are always welcoming and friendly when I visit which extends to their respect for the residents and are frequently interacting with them offering a very personal service. Mum seems to have settled quickly into life at Shetland House and benefits from the personal care she receives.
Review from H B (Daughter of Resident/Service User)
stars
stars 26 March 2024
Amazing care from all the staff towards my husband. The staff are so friendly and caring. They see to my husband's personal care with dignity. I personally couldn’t wish for better care for my husband.
Review from Tracy D (Wife of Resident/Service User)
stars
stars 15 February 2024
Amazing facility, which is home from home. Shetland House has cared for my late father and cares for my mother. The staff are not only care workers but they are friends, they are family, and they represent all that is good in care. The food is delicious, and the games and outdoor activities keep the residents engaged and provide stimulation. I can only give 10/10 for Shetland House.
Review from Michael P (Son of Resident/Service User)
stars
stars 14 December 2023
I found Shetland House by accident as my first three choices, which were nearer to home, were either full or said that they could not meet his needs. It is a little gem! It is friendly, caring and welcoming. The home is small with only nine residents and has a lovely family atmosphere with lots going on. My partner's health has improved in the time he has been living there and he appears settled and happy. It is well run and his needs are catered for with a smile. I am made welcome whenever I visit.
Review from Shirley D (Partner of Resident/Service User)
stars
stars 15 November 2018
Very helpful - caters for his needs. Trust them when he is there. Work with me at all times, I trust them.
Review from Andrea A (Daughter of Resident/Service User)