Submit a Review for Chasewater Mews
160 High Street, Chasetown, Burntwood, WS7 3XG
View Full Details of Chasewater MewsLatest Reviews for Chasewater Mews
22 September 2025
I can not fault the care my mom got in home but the day she died there was horrific we got a phone call to say you need to get here so we did we travelled from lichfield as fast as we could on arrival we pressed the bell to get in but had to wait 20 minutes for some one to open door we went to my moms room and it was obviouse to me my mom had died she was not breathing the nurse involved was vile no empathy said she could not declare moms death for 30 minutes but after 10 minutes said my mom had passed she then said My mom had to be removed off the premises within the hour and was very rude asking what funeral director i was using at the time it was was a shock my mom had died but cannot get over the total lack of empathy or compassion that my mom had died I did speak to someone from home who said they would look into this but no one has been in touch.
23 July 2025
Since my husband was admitted to chasewater mews we have been met with true professionalism the care they have shown and continue to show him is 100 per cent staff are very friendly nothing is too much trouble. My husband had settled in well and I am confident he is being looked after the way residents should be. Well done to you all.
22 July 2025
care home is a lovely place, very well decorated always clean and tidy. bedrooms are amazing size and most bedrooms have their own bathrooms. garden is well looked after and the handyman is always doing jobs that need doing. few nit pick problems with some of the staff and their attitudes on how they respond to concerns some think you know nothing about how care work is suppose to be run. overall, food is a great choice, but unfortunately my nan has dementia and when asked 'what would you like for dinner' she repeated the same food for several weeks, nothing was added onto her plate for her to try even if she left it. provided meals and got told it was a silly idea as they would cook anything that the residents want but on many occasions i was their and my nan was asked what would you like and she said the same food over again. my nan was left in her bedroom 24:7 unless going outside for a cigarette. manager made multiple people feel very uncomfortable and spoke down to family members.
09 May 2025
After visiting the home a number of times for my grandmother, the number of concerns I have are frankly rising. The home is seriously understaffed, but purely due to the fact that NO senior staff will assist the hardworking care assistants. This was evident when my family were stuck in the garden with another resident, and due to the staffing a senior member of staff was asked to assist and their response was "is there not an assistant you can ask?" All senior staff sit in offices discussing plans outside of work and ignore all visitors. Depending on the day of the week the food leaves a lot to be desired! For the cost per week a hot meals in the evening should be offered, but due to chefs leaving at lunch time only sandwiches offered. Weekends are even worse for staffing! Serious improvements are required and that starts with sufficient staffing or even senior staff assisting their team rather than chatting about TV and going out! Care assistants are the only positive here!
24 April 2025
This is the first time I've have used Chasewater mews. I am very happy with how mom and dad are being looked after. The staff are brilliant. I cant thank them enough. For making this as easy as possible to cope with.
15 April 2025
for the short period of time that my mother has been here, we have been met with professionalism throughout the home, The cares are very attentive to my moms wants, wishes and needs, The family are always greeted with a friendly smile.
24 January 2025
Thank you to all the staff. Chasewater Mews is a lovely place, and very homely. Staff are very caring, considerate and understanding. I can't express how grateful we are for the care and love they gave to my father.
Latest Reviews for Chasewater Mews
22 September 2025
I can not fault the care my mom got in home but the day she died there was horrific we got a phone call to say you need to get here so we did we travelled from lichfield as fast as we could on arrival we pressed the bell to get in but had to wait 20 minutes for some one to open door we went to my moms room and it was obviouse to me my mom had died she was not breathing the nurse involved was vile no empathy said she could not declare moms death for 30 minutes but after 10 minutes said my mom had passed she then said My mom had to be removed off the premises within the hour and was very rude asking what funeral director i was using at the time it was was a shock my mom had died but cannot get over the total lack of empathy or compassion that my mom had died I did speak to someone from home who said they would look into this but no one has been in touch.
23 July 2025
Since my husband was admitted to chasewater mews we have been met with true professionalism the care they have shown and continue to show him is 100 per cent staff are very friendly nothing is too much trouble. My husband had settled in well and I am confident he is being looked after the way residents should be. Well done to you all.
22 July 2025
care home is a lovely place, very well decorated always clean and tidy. bedrooms are amazing size and most bedrooms have their own bathrooms. garden is well looked after and the handyman is always doing jobs that need doing. few nit pick problems with some of the staff and their attitudes on how they respond to concerns some think you know nothing about how care work is suppose to be run. overall, food is a great choice, but unfortunately my nan has dementia and when asked 'what would you like for dinner' she repeated the same food for several weeks, nothing was added onto her plate for her to try even if she left it. provided meals and got told it was a silly idea as they would cook anything that the residents want but on many occasions i was their and my nan was asked what would you like and she said the same food over again. my nan was left in her bedroom 24:7 unless going outside for a cigarette. manager made multiple people feel very uncomfortable and spoke down to family members.
09 May 2025
After visiting the home a number of times for my grandmother, the number of concerns I have are frankly rising. The home is seriously understaffed, but purely due to the fact that NO senior staff will assist the hardworking care assistants. This was evident when my family were stuck in the garden with another resident, and due to the staffing a senior member of staff was asked to assist and their response was "is there not an assistant you can ask?" All senior staff sit in offices discussing plans outside of work and ignore all visitors. Depending on the day of the week the food leaves a lot to be desired! For the cost per week a hot meals in the evening should be offered, but due to chefs leaving at lunch time only sandwiches offered. Weekends are even worse for staffing! Serious improvements are required and that starts with sufficient staffing or even senior staff assisting their team rather than chatting about TV and going out! Care assistants are the only positive here!
24 April 2025
This is the first time I've have used Chasewater mews. I am very happy with how mom and dad are being looked after. The staff are brilliant. I cant thank them enough. For making this as easy as possible to cope with.
15 April 2025
for the short period of time that my mother has been here, we have been met with professionalism throughout the home, The cares are very attentive to my moms wants, wishes and needs, The family are always greeted with a friendly smile.
24 January 2025
Thank you to all the staff. Chasewater Mews is a lovely place, and very homely. Staff are very caring, considerate and understanding. I can't express how grateful we are for the care and love they gave to my father.