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These prices are only a guideline, please contact Chasewater Mews to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
Visitors are welcome during designated hours. It is recommended that guests check in upon arrival and adhere to any posted guidelines or requirements during their visit. Accessibility provisions are available to accommodate a range of needs, and assistance can be arranged in advance if necessary
Parking is available on-site for visitors, with clearly marked spaces designated for guests. Accessible parking bays are provided close to the main entrance for individuals with mobility needs. Visitors are advised to follow posted signage and park only in permitted areas. Overflow parking may be available during peak times.
Chasewater Mews has a Review Score of 7.9 (7.855) out of 10, based on 6 reviews in the last 2 years.
Over all time Chasewater Mews has 6 reviews.
5.0 out of 5
2.0 out of 5
2.0 out of 5
Thank you for taking the time to leave a review following your visit to Chasewater Mews. We genuinely appreciate feedback from family members and visitors, as it gives us the opportunity to reflect and continuously improve the care we provide.
We are sorry to hear that your recent experience did not meet your expectations.
1. Staffing and Support from Nursing Staff
We operate a collaborative team environment where nursing and care staff work closely together. It is not accurate that our senior staff do not support the care team—nurses regularly assist with day-to-day care where required. On the date in question, our nurses on duty do not recall the specific situation described regarding any refusal to assist. We have spoken with the staff members on duty at the time of your visit, and they do not recall any instance of inappropriate conversations .
Our Staffing Levels and Dependency are calculated using a dependency tool as set out by the County Council. This ensures our team is appropriately resourced based on the assessed needs of our residents. Management are available at a weekend in an emergency or prior appointments.
2. Resident Meal Choices , we are pleased to clarify that hot meals are available throughout the day including breakfast, lunch, tea, and supper. Our daily menu is displayed in the dining area, with a selection of alternatives always offered. Each resident is supported to make their own food choices, and the resident you mention is known to prefer options not listed on the standard menu. Our team gladly accommodates her preferences.
3. Access to the Garden and Resident Mobility, we were concerned to read your comment about a family member being “stuck” in the garden. This is not consistent with our environment or procedures. The conservatory door remains open during visiting hours, and staff are available in the lounge and communal areas to assist anyone who may need help moving between spaces. We have spoken with the staff members on duty at the time of your visit, and they do not recall any instance of inappropriate conversations .
We encourage all families and visitors to speak with a staff member during their visit if they have concerns, so we can address them promptly. A clear complaints procedure is displayed at the main reception area. We value your input and hope this response offers reassurance about the level of care and attention provided at Chasewater Mews.
5.0 out of 5
5.0 out of 5
5.0 out of 5
The Review Score of 7.9 (7.855) out of 10 for Chasewater Mews is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chasewater Mews to verify any information. View our terms and conditions. Chasewater Mews has an Basic Service - more info.
