Coopers Croft

Robert Knox Way, Stoke-on-Trent ST4 6FD
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9.9 40 Reviews
  • Coopers Croft, Stoke-on-Trent
Coopers Croft offers high-quality, residential and dementia care in a warm, welcoming environment designed to feel like home.

Staff are caring and compassionate and do their utmost to make a meaningful difference to the lives of residents. Staff at the home are highly trained and promote independence and ensure that every resident receives the highest quality of care, day and night.

Residents' bedrooms are en-suite and include fitted furniture, a flat-screen TV, mini fridge, Wi-Fi access, and a telephone point.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1335
  • Self-Funded Residential Dementia Care: from £1435
  • RESPITE Self-Funded Residential Care: from £1335
  • RESPITE Self-Funded Residential Dementia Care: from £1435

These prices are only a guideline, please contact Coopers Croft to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sam Smith (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • The well-being of residents is priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Coopers Croft are pleased to welcome visitors into this brand-new home, with no limit on the number of visitors for each resident. Coopers Croft pride themselves on having an open-door policy.

Parking

  • Coopers Croft has plenty of onsite parking for visitors.

Coopers Croft Reviews (40)

9.9

Coopers Croft has a Review Score of 9.9 (9.924) out of 10, based on 30 reviews in the last 2 years.
Over all time Coopers Croft has 40 reviews.

Overall Experience
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Date Published
  • 40
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Reviewer Connection to Coopers Croft
  • 10
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Total of 40, showing 1-20
Review from D M (Friend of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a excellent care home very clean warm and the kindness of the staff is amazing, especially the lady at the front desk, who always smiles and cannot do enough for you ,very kind polite and professional a credit to the care home !
Thank you Coopers Croft you need more staff like her!
Reply from Julie Caygill, Hospital Liaison Team Administrator at Coopers Croft

We would like to express our gratitude for your positive review and kind words Your positive review means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again

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Review from T S (Friend of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I often visit my friend at Coopers Croft and the building is lovely. All staff are very welcoming & friendly. I feel my friend is looked after extremely well. The food is lovely I have often stayed for lunch. Very modern decor, very attentive to my friends needs.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Coopers Croft

We'd like to extend our appreciation to you for taking the time to leave us such a wonderful review. Positive reviews like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

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Review from S M (Friend of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend for a few months at Coopers Croft. I can honestly say I'm deeply impressed with the kindness and care shown by the staff. You are always greeted with a smile and a real sense of warmth. The home is clean, welcoming and full of life, it's a comfort knowing my friend is
in such good hands.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Coopers Croft

We'd like to extend our appreciation to you for taking the time to leave us such a wonderful review. Positive reviews like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

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Review from Debbie M (Daughter of Resident) published on 25 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled very quickly into this beautiful care home. She has been stimulated and encouraged with daily activities. Her room is lovely. Everything is catered for. Having done everything for mum over the last few years. It is such a relief to see her so happy and socialising here.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Coopers Croft

Thank you so much for taking the time to leave such a lovely review of our home. We are pleased to hear you are pleased with the quality of care your Mum receives at Coopers Croft care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review from A F (Daughter of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has only been here for a few weeks. It was a hard decision to move him into a home, but I feel happy leaving him here. He seems very calm & happy. The staff are friendly & seem happy in their work.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Coopers Croft

Thank you so much for taking the time to leave review of our home. We are pleased to hear you are pleased with the quality of care you're your Farther receives at Coopers Croft care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review from Valerie B (Wife of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend Coopers Croft to anyone. My husband has dementia and renal sarcoidosis, so has multiple needs. These are being met on all fronts with efficiency, kindness, humour and knowledge of every resident's specific needs. Food is to a resident's taste. Another excellent thing is that
they encourage residents to become as independent as possible. They keep me informed immediately of any problems or need for in-depth information.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Coopers Croft

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

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Review from Alan F (Son of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coopers Croft is an excellent care home any thing that is requested they do there best to accomodate. All staff work with a smile on there faces.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Coopers Croft

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

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Review from L V (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff team at Coopers Croft are wonderful, supportive, encouraging, caring and respectful. My mum's move to Coopers Croft was confusing for her, but the comfort of the home, and the dignity and respect the team have given, alongside the welcoming smiles of other residents has made such a difficult
time so much easier. The changing and creative activities programme is wonderful, and lots of fun. We feel happy that mum is safe and well supported here.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Coopers Croft

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words

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Review from T V (Son of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only good words to say about Coopers Croft. Since mum became a resident, she has been looked after so well and with the upmost care. Her room is lovely and is always kept clean and the facilities are first class. The food is always lovely and snacks and fresh fruit means that mum is never hungry.
The best thing of all though are the wonderful staff who do everything they can to ensure that mum feels happy, safe and looked after. We feel lucky that mum lives here.
Reply from HC-One Limited, Administrator at Coopers Croft

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are very happy with the quality of care your mum receives at Coopers Croft care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review from Dennis R (Friend of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a pleasure to visit and have a chat and a brew. home is always clean and warm staff always make me welcome
Reply from Julie Caygill, Hospital Liaison Team Administrator at Coopers Croft

Dear Dennis, We'd like to extend our appreciation to you for taking the time to leave us such a positive review. Positive reviews like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

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Review from J P (Friend of Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been at Coopers Croft for four months and I have been visiting weekly since then. On every visit I have found the staff to be extremely friendly, helpful and professional. Nothing is too much trouble for the staff and I am always made to feel welcome. The home is beautifully clean and
my friend is very well cared for. I am also impressed with the range of activities available for the residents to participate in.
Reply from HC-One Limited, Administrator at Coopers Croft

We'd like to extend our appreciation to you for taking the time to leave us such a positive review. Positive ratings and comments like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

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Review from Suzanne M (Sister-in-law of Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coopers Croft is a beautiful home. The staff are very welcoming. My sister in law is extremely well looked after and has settled into the home brilliantly. Nothing is too much trouble for the staff. Thank you.
Reply from HC-One Limited, Administrator at Coopers Croft

Thank you for sharing such positive feedback about our home. At Coopers Croft kindness is at the heart of everything we do and are so pleased to hear your loved one is happy and settled here. Kind words like these are a testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.

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Review from L G (Stepdaughter of Resident) published on 17 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepdad settled well. The home reflects a real home not care home. Atmosphere is pleasant, staff attentive and friendly. He is happy and comfortable which makes family happy too. Thank you.
Reply from Clare, Administrator at Coopers Croft

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are very happy with the quality of care your stepdad one receives at Coopers Croft care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review from Chelsea E (Granddaughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and family are fully satisfied with the care and standards of the home and the care. All staff and residents are so friendly and lovely. Grandad is very happy and that is all we want for him so can't thank everybody enough for looking after him.
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Review from Mark G (Son of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
By far the best residential care home in the area. 5 star accommodation with amazing staff.
Reply from Clare Sheehan, Careline Advisor at Coopers Croft

We'd like to extend our appreciation to you for taking the time to leave us such a positive review. Positive ratings and comments like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

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Review from S C (Son of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother recently moved into this home. She has been very well looked after. The staff are attentive and have got to know her and her personal preferences very quickly. The facilities are excellent. As far as I can assess the care is very good.
Reply from Clare Sheehan, Careline Advisor at Coopers Croft

Thank you for sharing such positive feedback about our home. At Coopers Croft, kindness is at the heart of everything we do and are so pleased to hear your mum is happy and settling in well. Kind words like these are testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.

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Review from David H (Friend of Resident) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit our friend here and find the home excellent and staff very pleasant. The residents all seem to be happy. We are always made welcome when we visit.
Reply from Clare Sheehan, Careline Advisor at Coopers Croft

We'd like to extend our appreciation to you for taking the time to leave us such a positive rating. Positive ratings and comments like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

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Review from C U (Daughter of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled really well, very surprised. Staff are really friendly and listen to any concerns. Very nice home. Plenty of entertainment provided by the entertainment staff. Very pleasant home.
Reply from Clare Sheehan, Careline Advisor at Coopers Croft

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are happy with the quality of care your mum receives at Coopers Croft care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review from R C (Daughter of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been a resident now since March 2024 and is very happy. The staff are friendly and very helpful. Family are welcome at any time and can join in the events. I would recommend Coopers to anyone for either restbite or a more permanent say.
Reply from Clare Sheehan, Careline Advisor at Coopers Croft

Thank you for sharing such positive feedback about our home. At Coopers Croft, kindness is at the heart of everything we do, and are so pleased to hear your Dad is happy and settled here. Kind words like these are a testament to the hard work of our colleagues so we appreciate you taking the time to share your experience.

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Review from N H (Friend of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Based on comments from the resident and a visit three months ago and today 14th Aug 2024, and our experience having had a family member in a dementia care home for 10 years.
Reply from Clare Sheehan, Careline Advisor at Coopers Croft

We would like to express our gratitude for your positive feedback. Your positive rating means a lot to our team of dedicated colleagues, who continuously strive to provide high-quality care for our residents. Thank you again.

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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Coopers Croft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.924 for Coopers Croft is calculated as follows: ( (330 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 355 Ratings = 4.924
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coopers Croft is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (3)

Sam

Sam Smith

Job Title: Home Manager Joined: 2023

Sam is the manager of Coopers Croft.

Jacqui

Jacqui Burton

Job Title: Front of House Manager Joined: 2023

Jacqui is Front of House manager at Coopers Croft

Michaela

Michaela Hodgson

Job Title: Care Manager Joined: 2023

Michaela is the Care Manager at Coopers Croft.

Frequently Asked Questions about Coopers Croft

What types of Care is Coopers Croft registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Coopers Croft have?

There are 66 Single Rooms.

What are the Facilities & Services at Coopers Croft?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Coopers Croft to the centre of Stoke-on-Trent?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coopers Croft to verify any information. View our terms and conditions. Coopers Croft has an Enhanced Service - more info.