Coopers Croft

Robert Knox Way, Stoke-on-Trent ST4 6FD
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9.9 42 Reviews
  • Coopers Croft, Stoke-on-Trent
Coopers Croft offers high-quality, residential and dementia care in a warm, welcoming environment designed to feel like home.

Staff are caring and compassionate and do their utmost to make a meaningful difference to the lives of residents. Staff at the home are highly trained and promote independence and ensure that every resident receives the highest quality of care, day and night.

Residents' bedrooms are en-suite and include fitted furniture, a flat-screen TV, mini fridge, Wi-Fi access, and a telephone point.
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Care Provided by Coopers Croft

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1335
  • Self-Funded Residential Dementia Care: from £1435
  • RESPITE Self-Funded Residential Care: from £1335
  • RESPITE Self-Funded Residential Dementia Care: from £1435

These prices are only a guideline, please contact Coopers Croft to find out the exact price for your requirements.

Contact Coopers Croft to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Coopers Croft to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sam Smith (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • The well-being of residents is priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Coopers Croft are pleased to welcome visitors into this brand-new home, with no limit on the number of visitors for each resident. Coopers Croft pride themselves on having an open-door policy.

Parking

  • Coopers Croft has plenty of onsite parking for visitors.

Coopers Croft Reviews (42)

9.9

Coopers Croft has a Review Score of 9.9 (9.909) out of 10, based on 28 reviews in the last 2 years.
Over all time Coopers Croft has 42 reviews.

Overall Experience
  • 39
  • 3
  • 0
  • 0
  • 0
Date Published
  • 42
  • 7
  • 19
  • 28
  • 14
Reviewer Connection to Coopers Croft
  • 11
  • 10
  • 8
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 42, showing 41-42
Review from Eileen B (Sister of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first time we came to view the home, we found it to be absolutely fabulous. Since my brother moved into this residential home he has been fantastic. Clean, tidy and organised. All the staff we have spoken to have all been so good and caring. Nothing is too much trouble. The bedroom is kept
tidy. Food looks divine and no shortage of drinks. Activities are helping so much.
Reply from Terri Kidd, PR Executive at Coopers Croft
We are so pleased we gave such a great impression and that we’ve continued to live up to it! Also lovely to hear that the activities are helping our residents as well as being entertaining, well done…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Raphael E (Respite Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Genuine welcome and greeting. Friendly, cheerful staff and willing to help. Well laid out and spacious communal areas well designed. Outside areas are very accessible and will help residents be more physical. Obviously, considerate thought, planning layout and quality of fittings and furnishings. Wish
them all success.
Reply from Terri Kidd, PR Executive at Coopers Croft
We are extremely proud of our homes and the fact that they are safe, accessible, and enjoyable for our residents, allowing them to feel completely at home in their surroundings. Your opinions are…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Coopers Croft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.909 for Coopers Croft is calculated as follows: ( (304 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 331 Ratings = 4.909
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coopers Croft is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Sep 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (3)

Sam

Sam Smith

Job Title: Home Manager Joined: 2023

Sam is the manager of Coopers Croft.

Jacqui

Jacqui Burton

Job Title: Front of House Manager Joined: 2023

Jacqui is Front of House manager at Coopers Croft

Michaela

Michaela Hodgson

Job Title: Care Manager Joined: 2023

Michaela is the Care Manager at Coopers Croft.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coopers Croft to verify any information. View our terms and conditions. Coopers Croft has an Enhanced Service - more info.